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And, Connie, if you remember, yesterday, you provided me your card details. Then I tried to set up the direct debit for you to ensure convenience in processing a future recurring invoices for your service. However, it says invalid card number. Is that a debit card or a credit card? Oh, okay. Do you have the card right now? Because I just wanted to make sure this will be set up accordingly to your account because I've tried tries. It says invalid card number. Yeah. If you could read back again the card, and then I'll read back what's mine so we can check if I got the correct one. Hi. Hi. Good afternoon. This is Melissa, Airtel account. I'm trying to assist mister Khan to set up his direct debit for his Internet service with Eartell. However, when we tried, it says incorrect card number. Reason why we reached him today. Yeah. Yeah. I can surely. Thank you so much. Let me read the details that's been provided to me yesterday. So it's a Visa card. Card number is 40 Mhmm. 17 95 42 50 7005 24. Alright. And then the expiration date is 05/29, and then the security code is 512. Oh, okay. Got it. Yeah. 517. Can you give me a minute or two? I'll place you on hold. I'll set up while I have you on the line. In that way, I could confirm it right away if it's successfully set up. Is that okay? Oh, sure. Sure. Not a problem. And what's the name of your good friend? Andrea. Thank you, Andrea. Just be on the line for me, please. Thank you. Thank you so much for patiently waiting on the line, Ravea. So I could confirm now that the direct debit was successfully put in to his account with Airtel. And also, I just wanted to confirm, is mister Khan is at home right now? Because yesterday, he mentioned that he needs an assistance to fix his VoIP, the landline. That way, I could connect you to our technical rep, which is available right now. Oh, so he's no longer needing the VoIP, only the Internet? Oh, okay. Not the phone. But did he receive, like, a a handset from Dominique? Oh, okay. I oh, okay. So he already talked to Dominic about the headset getting back. Right? Uh-huh. Alright. Sure. So, anyway, I will advise our tech rep just to remove the landline. So what we are leaving to his account is only the Internet service. Okay? Alright. So the plan that he has let me go back. It's only for $69.95 on a monthly basis. Yeah. Yeah. Yes. Yes. Actually, we've also sent an email yesterday with the username and password because if he would like to check his usage, the documents, his plan, he can check it online. And also in reference with the direct debit setup, the email has been sent just right now while we are talking in reference with the terms and condition agreement for his reference as well. Mhmm. You're welcome. It's my pleasure to talk to you today, and thank you for your help. Both of you, you do have a great day, and be safe. Thank you. 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This is Airtel accounts. Am I speaking to mister Con Brazales? Hi. How are you today?\n\nHow are you feeling? Okay. That's great to hear. I hope you get better than yesterday. And, Connie, if you remember, yesterday, you provided me your card details.\n\nThen I tried to set up the direct debit for you to ensure convenience in processing a future recurring invoices for your service. However, it says invalid card number. Is that a debit card or a credit card? Oh, okay. Do you have the card right now?\n\nBecause I just wanted to make sure this will be set up accordingly to your account because I've tried tries. It says invalid card number. Yeah. If you could read back again the card, and then I'll read back what's mine so we can check if I got the correct one. Hi.\n\nHi. Good afternoon. This is Melissa, Airtel account. I'm trying to assist mister Khan to set up his direct debit for his Internet service with Eartell. However, when we tried, it says incorrect card number.\n\nReason why we reached him today. Yeah. Yeah. I can surely. Thank you so much.\n\nLet me read the details that's been provided to me yesterday. So it's a Visa card. Card number is 40 Mhmm. 17 95 42 50 7005 24. Alright.\n\nAnd then the expiration date is 05/29, and then the security code is 512. Oh, okay. Got it. Yeah. 517.\n\nCan you give me a minute or two? I'll place you on hold. I'll set up while I have you on the line. In that way, I could confirm it right away if it's successfully set up. Is that okay?\n\nOh, sure. Sure. Not a problem. And what's the name of your good friend? Andrea.\n\nThank you, Andrea. Just be on the line for me, please. Thank you. Thank you so much for patiently waiting on the line, Ravea. So I could confirm now that the direct debit was successfully put in to his account with Airtel.\n\nAnd also, I just wanted to confirm, is mister Khan is at home right now? Because yesterday, he mentioned that he needs an assistance to fix his VoIP, the landline. That way, I could connect you to our technical rep, which is available right now. Oh, so he's no longer needing the VoIP, only the Internet? Oh, okay.\n\nNot the phone. But did he receive, like, a a handset from Dominique? Oh, okay. I oh, okay. So he already talked to Dominic about the headset getting back.\n\nRight? Uh-huh. Alright. Sure. So, anyway, I will advise our tech rep just to remove the landline.\n\nSo what we are leaving to his account is only the Internet service. Okay? Alright. So the plan that he has let me go back. It's only for $69.95 on a monthly basis.\n\nYeah. Yeah. Yes. Yes. Actually, we've also sent an email yesterday with the username and password because if he would like to check his usage, the documents, his plan, he can check it online.\n\nAnd also in reference with the direct debit setup, the email has been sent just right now while we are talking in reference with the terms and condition agreement for his reference as well. Mhmm. You're welcome. It's my pleasure to talk to you today, and thank you for your help. Both of you, you do have a great day, and be safe.\n\nThank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.031035898253321648},{"text":"This is Airtel accounts.","start":2.3999999,"end":4.26,"sentiment":"neutral","sentiment_score":0.03469967935234308},{"text":"Am I speaking to mister Con Brazales?","start":4.3199997,"end":6.74,"sentiment":"neutral","sentiment_score":0.03245643845626286},{"text":"Hi.","start":8.48,"end":8.8,"sentiment":"neutral","sentiment_score":0.16836139559745789},{"text":"How are you today?","start":8.8,"end":9.76,"sentiment":"neutral","sentiment_score":0.26296142116189003}],"sentiment":"neutral","sentiment_score":0.09513157441773835,"num_words":17,"start":1.92,"end":9.76},{"sentences":[{"text":"How are you feeling?","start":9.76,"end":10.74,"sentiment":"neutral","sentiment_score":0.2571340575814247},{"text":"Okay.","start":12.955,"end":13.355,"sentiment":"positive","sentiment_score":0.36141645908355713},{"text":"That's great to hear.","start":13.355,"end":14.655,"sentiment":"positive","sentiment_score":0.7546999454498291},{"text":"I hope you get better than yesterday.","start":14.875,"end":17.135,"sentiment":"positive","sentiment_score":0.6274937817028591},{"text":"And, Connie, if you remember, yesterday, you provided me your card details.","start":17.755,"end":22.575,"sentiment":"neutral","sentiment_score":0.01853600221996506}],"sentiment":"neutral","sentiment_score":0.3222728917774345,"num_words":28,"start":9.76,"end":22.575},{"sentences":[{"text":"Then I tried to set up the direct debit for you to ensure convenience in processing a future recurring invoices for your service.","start":23.115,"end":32.27,"sentiment":"neutral","sentiment_score":0.017349176027852554},{"text":"However, it says invalid card number.","start":32.73,"end":35.629997,"sentiment":"neutral","sentiment_score":-0.2116973027586937},{"text":"Is that a debit card or a credit 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right away if it's successfully set up.","start":158.345,"end":162.025,"sentiment":"neutral","sentiment_score":0.2478705644607544},{"text":"Is that okay?","start":162.025,"end":162.925,"sentiment":"neutral","sentiment_score":0.05887768417596817}],"sentiment":"neutral","sentiment_score":0.13367057787254452,"num_words":40,"start":153.86499,"end":162.925},{"sentences":[{"text":"Oh, sure.","start":166.87001,"end":167.35,"sentiment":"neutral","sentiment_score":-0.01867555221542716},{"text":"Sure.","start":167.35,"end":167.59001,"sentiment":"neutral","sentiment_score":0.026142574846744537},{"text":"Not a problem.","start":167.59001,"end":168.39,"sentiment":"neutral","sentiment_score":0.07311185201009114},{"text":"And what's the name of your good 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Debit card. Oh, you used the card many times. Okay. Hi. How are you? Yes. Yes. Okay. Okay. Sure. Would do you have the card number with you? Or do you wanna can you can you repeat it for me and I can tell you if it's right or wrong? And one second. It's not yes. It's a Visa. Yep. 40. Yes. Yes. Yes. Yes. Yep. Yes. Correct. Correct. 517. That's what was wrong. Yes. Yes. So Can you can you talk can you talk to my friend, please? I can't speak. Yeah. Rania. Rania. No problem. That's okay. It will not your fault. It will have fault. She told the CVT wrong. It would be necessary. It will go through now. You called? No. You don't wanna see your billy. Can I have this for billy? Let's see the card. Yes. Yes. I told Dominic to take you back. No. No. He told you, Dominic, to take you back. Yes. Yes. I I made the Internet, but not not the telephone. Not the yes. Yes. Just the Internet, not the not the phone. No. Yes. Yes. But did did you give it back to Dominic? Dominic said I can't pass pick it up. Dominic is coming back to pick it up for him from him. Yes. And yes. So they need they need to take it out of the price because he's already coming to pick it up from him. Correct. Correct. Much, ma'am. So how much how much in LBL is done? In a monthly basis. And would you get, like, any letter confirmation on his email to with this? Wonderful. Okay. Yes. Yes. Thank you. Thank you so much, darling. You done a wonderful job. Thank you. You too. 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Debit card. Oh, you used the card many times. Okay. Hi.\n\nHow are you? Yes. Yes. Okay. Okay.\n\nSure. Would do you have the card number with you? Or do you wanna can you can you repeat it for me and I can tell you if it's right or wrong? And one second. It's not yes.\n\nIt's a Visa. Yep. 40. Yes. Yes.\n\nYes. Yes. Yep. Yes. Correct.\n\nCorrect. 517. That's what was wrong. Yes. Yes.\n\nSo Can you can you talk can you talk to my friend, please? I can't speak. Yeah. Rania. Rania.\n\nNo problem. That's okay. It will not your fault. It will have fault. She told the CVT wrong.\n\nIt would be necessary. It will go through now. You called? No. You don't wanna see your billy.\n\nCan I have this for billy? Let's see the card. Yes. Yes. I told Dominic to take you back.\n\nNo. No. He told you, Dominic, to take you back. Yes. Yes.\n\nI I made the Internet, but not not the telephone. Not the yes. Yes. Just the Internet, not the not the phone. No.\n\nYes. Yes. But did did you give it back to Dominic? Dominic said I can't pass pick it up. Dominic is coming back to pick it up for him from him.\n\nYes. And yes. So they need they need to take it out of the price because he's already coming to pick it up from him. Correct. Correct.\n\nMuch, ma'am. So how much how much in LBL is done? In a monthly basis. And would you get, like, any letter confirmation on his email to with this? Wonderful.\n\nOkay. Yes. Yes. Thank you. Thank you so much, darling.\n\nYou done a wonderful job. Thank you. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.14134705066680908},{"text":"Debit card.","start":38.2,"end":39.739998,"sentiment":"neutral","sentiment_score":-0.06574876606464386},{"text":"Oh, you used the card many times.","start":55.38,"end":57.24,"sentiment":"neutral","sentiment_score":-0.12155622031007494},{"text":"Okay.","start":65.54,"end":66.04,"sentiment":"neutral","sentiment_score":-0.019983939826488495},{"text":"Hi.","start":67.985,"end":68.385,"sentiment":"neutral","sentiment_score":0.057817913591861725}],"sentiment":"neutral","sentiment_score":-0.0669341708223025,"num_words":12,"start":11.36,"end":68.385},{"sentences":[{"text":"How are you?","start":68.385,"end":69.205,"sentiment":"neutral","sentiment_score":0.05161053563157717},{"text":"Yes.","start":80.065,"end":80.565,"sentiment":"neutral","sentiment_score":0.022995587438344955},{"text":"Yes.","start":80.945,"end":81.445,"sentiment":"neutral","sentiment_score":0.0024575619027018547},{"text":"Okay.","start":88.25,"end":88.75,"sentiment":"neutral","sentiment_score":-0.09046471118927002},{"text":"Okay.","start":91.05,"end":91.13,"sentiment":"neutral","sentiment_score":-0.0013059517368674278}],"sentiment":"neutral","sentiment_score":0.01264487047280584,"num_words":7,"start":68.385,"end":91.13},{"sentences":[{"text":"Sure.","start":91.13,"end":91.63,"sentiment":"neutral","sentiment_score":0.00856907106935978},{"text":"Would do you have the card number with you?","start":91.770004,"end":94.75,"sentiment":"neutral","sentiment_score":-0.007867571276923021},{"text":"Or do you wanna can you can you repeat it for me and I can tell you if it's right or wrong?","start":94.94501,"end":100.005005,"sentiment":"neutral","sentiment_score":0.027065739543600517},{"text":"And one second.","start":111.25,"end":112.450005,"sentiment":"neutral","sentiment_score":-0.04811369379361471},{"text":"It's not yes.","start":112.450005,"end":113.33,"sentiment":"neutral","sentiment_score":-0.07559814055760701}],"sentiment":"neutral","sentiment_score":0.004265044644278915,"num_words":38,"start":91.13,"end":113.33},{"sentences":[{"text":"It's a 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what was wrong.","start":149.28,"end":150.66,"sentiment":"neutral","sentiment_score":-0.0786554692313075},{"text":"Yes.","start":151.235,"end":151.735,"sentiment":"neutral","sentiment_score":0.006235411856323481},{"text":"Yes.","start":156.995,"end":157.495,"sentiment":"neutral","sentiment_score":0.1300426870584488}],"sentiment":"neutral","sentiment_score":-0.017425017431378365,"num_words":8,"start":141.04001,"end":157.495},{"sentences":[{"text":"So Can you can you talk can you talk to my friend, please?","start":161.875,"end":165.29999,"sentiment":"neutral","sentiment_score":0.009811959157769497},{"text":"I can't speak.","start":165.29999,"end":166.2,"sentiment":"neutral","sentiment_score":-0.13383003572622934},{"text":"Yeah.","start":168.06,"end":168.56,"sentiment":"neutral","sentiment_score":0.09279858320951462},{"text":"Rania.","start":170.42,"end":170.92,"sentiment":"neutral","sentiment_score":0.04943030700087547},{"text":"Rania.","start":174.01999,"end":174.51999,"sentiment":"neutral","sentiment_score":0.1866493672132492}],"sentiment":"neutral","sentiment_score":0.002891769436629195,"num_words":19,"start":161.875,"end":174.51999},{"sentences":[{"text":"No problem.","start":174.81999,"end":175.54,"sentiment":"neutral","sentiment_score":0.22804749757051468},{"text":"That's okay.","start":175.54,"end":176.28,"sentiment":"neutral","sentiment_score":0.26805339753627777},{"text":"It will not your fault.","start":176.325,"end":181.765,"sentiment":"neutral","sentiment_score":0.06452312916517258},{"text":"It will have 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back.","start":311.78998,"end":313.57,"sentiment":"neutral","sentiment_score":-0.010531968304089137}],"sentiment":"neutral","sentiment_score":0.004903621751030809,"num_words":19,"start":242.99501,"end":313.57},{"sentences":[{"text":"No.","start":316.59,"end":317.09,"sentiment":"neutral","sentiment_score":-0.19356130063533783},{"text":"No.","start":318.035,"end":318.515,"sentiment":"neutral","sentiment_score":-0.24694159626960752},{"text":"He told you, Dominic, to take you back.","start":318.515,"end":320.935,"sentiment":"neutral","sentiment_score":-0.16140236984938383},{"text":"Yes.","start":329.23502,"end":329.73502,"sentiment":"neutral","sentiment_score":0.03655552119016647},{"text":"Yes.","start":329.795,"end":330.295,"sentiment":"neutral","sentiment_score":0.030352946370840073}],"sentiment":"neutral","sentiment_score":-0.13873444901158413,"num_words":12,"start":316.59,"end":330.295},{"sentences":[{"text":"I I made the Internet, but not not the telephone.","start":330.53,"end":332.69,"sentiment":"neutral","sentiment_score":-0.016416012309491634},{"text":"Not the yes.","start":332.69,"end":333.57,"sentiment":"neutral","sentiment_score":-0.03827969419459502},{"text":"Yes.","start":333.57,"end":333.97,"sentiment":"neutral","sentiment_score":0.014552116394042969},{"text":"Just the Internet, not the not the phone.","start":333.97,"end":336.13,"sentiment":"neutral","sentiment_score":-0.019192624022252858},{"text":"No.","start":336.13,"end":336.63,"sentiment":"neutral","sentiment_score":-0.06876175850629807}],"sentiment":"neutral","sentiment_score":-0.021163036520390408,"num_words":23,"start":330.53,"end":336.63},{"sentences":[{"text":"Yes.","start":342.77002,"end":343.27002,"sentiment":"neutral","sentiment_score":0.012339062988758087},{"text":"Yes.","start":343.49002,"end":343.99002,"sentiment":"neutral","sentiment_score":0.013608381152153015},{"text":"But did did you give it back to Dominic?","start":347.41498,"end":349.35498,"sentiment":"neutral","sentiment_score":-0.018957209462920826},{"text":"Dominic said I can't pass pick it up.","start":349.655,"end":351.495,"sentiment":"neutral","sentiment_score":-0.30804052762687206},{"text":"Dominic is coming back to pick it up for him from him.","start":351.495,"end":354.875,"sentiment":"neutral","sentiment_score":-0.22482251127560934}],"sentiment":"neutral","sentiment_score":-0.17118909023702145,"num_words":31,"start":342.77002,"end":354.875},{"sentences":[{"text":"Yes.","start":360.94,"end":361.42,"sentiment":"neutral","sentiment_score":-0.017073260620236397},{"text":"And yes.","start":361.42,"end":361.98,"sentiment":"neutral","sentiment_score":-0.026470663025975227},{"text":"So they need they need to take it out of the price because he's already coming to pick it up from him.","start":361.98,"end":366.96,"sentiment":"neutral","sentiment_score":-0.1094145185568116},{"text":"Correct.","start":378.845,"end":379.345,"sentiment":"neutral","sentiment_score":0.03938669711351395},{"text":"Correct.","start":379.405,"end":379.805,"sentiment":"neutral","sentiment_score":0.04936399310827255}],"sentiment":"neutral","sentiment_score":-0.08845864091482428,"num_words":27,"start":360.94,"end":379.805},{"sentences":[{"text":"Much, ma'am.","start":379.965,"end":380.625,"sentiment":"neutral","sentiment_score":0.0664956271648407},{"text":"So how much how much in LBL is done?","start":380.925,"end":383.435,"sentiment":"neutral","sentiment_score":0.026875244453549385},{"text":"In a monthly basis.","start":393.51,"end":394.55,"sentiment":"neutral","sentiment_score":0.033153556287288666},{"text":"And would you get, like, any letter confirmation on his email to with 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darling.","start":429.16498,"end":430.60498,"sentiment":"positive","sentiment_score":0.4798386812210083}],"sentiment":"neutral","sentiment_score":0.27585773169994354,"num_words":10,"start":410.695,"end":430.60498},{"sentences":[{"text":"You done a wonderful job.","start":430.60498,"end":431.80487,"sentiment":"positive","sentiment_score":0.6140672504901886},{"text":"Thank you.","start":436.84488,"end":437.66486,"sentiment":"positive","sentiment_score":0.5432642698287964},{"text":"You too.","start":440.04486,"end":440.60486,"sentiment":"neutral","sentiment_score":0.2725093364715576},{"text":"Bye bye.","start":440.60486,"end":441.26486,"sentiment":"neutral","sentiment_score":0.21981216222047806}],"sentiment":"positive","sentiment_score":0.46740979904478247,"num_words":11,"start":430.60498,"end":441.26486}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is Airtel accounts. Am I speaking to mister Con Brazales? Hi. How are you today?\n\nHow are you feeling?\n\nChannel 1: Hello?\n\nChannel 0: Okay. That's great to hear. I hope you get better than yesterday. And, Connie, if you remember, yesterday, you provided me your card details. Then I tried to set up the direct debit for you to ensure convenience in processing a future recurring invoices for your service.\n\nHowever, it says invalid card number. Is that a debit card or a credit\n\nChannel 1: Debit\n\nChannel 0: card?\n\nChannel 1: card.\n\nChannel 0: Oh, okay. Do you have the card right now? Because I just wanted to make sure this will be set up accordingly to your account because I've tried tries. It says invalid card number.\n\nChannel 1: Oh, you used the card many times.\n\nChannel 0: Yeah. If you could read back again the card, and then I'll read back what's mine so we can check if\n\nChannel 1: Okay.\n\nChannel 0: I got the correct one.\n\nChannel 1: Hi. How are you?\n\nChannel 0: Hi. Hi. Good afternoon. This is Melissa, Airtel account. I'm trying to assist mister Khan to set up his direct debit\n\nChannel 1: Yes.\n\nChannel 0: for\n\nChannel 1: Yes.\n\nChannel 0: his Internet service with Eartell. However, when we tried, it says incorrect card number. Reason\n\nChannel 1: Okay.\n\nChannel 0: why we reached him today.\n\nChannel 1: Okay. Sure. Would do you have the card number with you? Or\n\nChannel 0: Yeah.\n\nChannel 1: do you wanna\n\nChannel 0: Yeah. I can\n\nChannel 1: can you can you repeat it for me and I can tell you if it's right or wrong?\n\nChannel 0: surely. Thank you so much. Let me read the details that's been provided to me yesterday. So it's a Visa card. Card number is 40\n\nChannel 1: And one second. It's not yes. It's a Visa. Yep. 40.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes.\n\nChannel 0: 17\n\nChannel 1: Yes.\n\nChannel 0: 95\n\nChannel 1: Yes.\n\nChannel 0: 42\n\nChannel 1: Yes.\n\nChannel 0: 50\n\nChannel 1: Yep.\n\nChannel 0: 7005\n\nChannel 1: Yes.\n\nChannel 0: 24.\n\nChannel 1: Correct.\n\nChannel 0: Alright. And then the expiration date is 05/29,\n\nChannel 1: Correct.\n\nChannel 0: and then the security code is 512.\n\nChannel 1: 517.\n\nChannel 0: Oh, okay.\n\nChannel 1: That's what was\n\nChannel 0: Got\n\nChannel 1: wrong.\n\nChannel 0: it. Yeah.\n\nChannel 1: Yes.\n\nChannel 0: 517. Can you give me a minute or two? I'll place you on hold. I'll set up\n\nChannel 1: Yes.\n\nChannel 0: while I have you on the line. In that way, I could confirm it right away if it's successfully set up.\n\nChannel 1: So\n\nChannel 0: Is that\n\nChannel 1: Can\n\nChannel 0: okay?\n\nChannel 1: you can you talk can you talk to my friend, please? I can't speak.\n\nChannel 0: Oh, sure. Sure. Not a problem.\n\nChannel 1: Yeah.\n\nChannel 0: And what's the name of your good friend?\n\nChannel 1: Rania.\n\nChannel 0: Andrea. Thank you, Andrea. Just be on the line\n\nChannel 1: Rania.\n\nChannel 0: for me, please.\n\nChannel 1: No problem. That's okay.\n\nChannel 0: Thank\n\nChannel 1: It\n\nChannel 0: you.\n\nChannel 1: will not your fault. It will have fault. She told the CVT wrong. It would be necessary. It will go through now.\n\nYou called? No. You don't wanna see your billy. Can I have this for billy? Let's see the card.\n\nChannel 0: Thank you so much for patiently waiting on the line, Ravea. So I could confirm now that the direct debit\n\nChannel 1: Yes.\n\nChannel 0: was successfully put in to his account with Airtel. And also, I just wanted to confirm, is mister Khan is at home right now? Because yesterday, he mentioned\n\nChannel 1: Yes.\n\nChannel 0: that he needs an assistance to fix his VoIP, the landline.\n\nChannel 1: I told\n\nChannel 0: That way,\n\nChannel 1: Dominic\n\nChannel 0: I could\n\nChannel 1: to take you back.\n\nChannel 0: connect you to our technical rep, which is\n\nChannel 1: No.\n\nChannel 0: available right now.\n\nChannel 1: No. He told you, Dominic, to take you back.\n\nChannel 0: Oh, so he's no longer needing the VoIP, only the Internet?\n\nChannel 1: Yes. Yes. I I made\n\nChannel 0: Oh,\n\nChannel 1: the Internet,\n\nChannel 0: okay.\n\nChannel 1: but not not the telephone. Not the yes. Yes. Just the Internet, not the not the phone. No.\n\nChannel 0: Not the phone. But did he receive, like, a a handset from Dominique?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Oh, okay.\n\nChannel 1: But did did\n\nChannel 0: I\n\nChannel 1: you give it back to Dominic? Dominic said I can't pass pick it up. Dominic is coming back to pick it up for him from him.\n\nChannel 0: oh, okay. So he already talked to Dominic about the headset getting back. Right?\n\nChannel 1: Yes. And yes. So they need they need to take it out of the price because he's already\n\nChannel 0: Uh-huh.\n\nChannel 1: coming to pick it up from him.\n\nChannel 0: Alright. Sure. So, anyway, I will advise our tech rep just to remove the landline. So what we are leaving to his account is only the Internet service. Okay?\n\nChannel 1: Correct. Correct. Much, ma'am.\n\nChannel 0: Alright.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: how much how much in LBL is done?\n\nChannel 0: the plan that he has let me go back. It's only for $69.95 on a monthly basis.\n\nChannel 1: In a monthly basis. And\n\nChannel 0: Yeah.\n\nChannel 1: would you get, like, any letter confirmation on his email to\n\nChannel 0: Yeah. Yes. Yes. Actually, we've also sent\n\nChannel 1: with\n\nChannel 0: an email yesterday\n\nChannel 1: this?\n\nChannel 0: with the username\n\nChannel 1: Wonderful.\n\nChannel 0: and password because if he\n\nChannel 1: Okay.\n\nChannel 0: would like to check his usage, the documents, his plan, he can\n\nChannel 1: Yes.\n\nChannel 0: check it online. And also in reference with the direct debit setup, the email has been sent just right now while we are talking in reference\n\nChannel 1: Yes.\n\nChannel 0: with the terms and condition agreement for his\n\nChannel 1: Thank you.\n\nChannel 0: reference as\n\nChannel 1: Thank\n\nChannel 0: well.\n\nChannel 1: you so much, darling. You done a wonderful\n\nChannel 0: Mhmm.\n\nChannel 1: job.\n\nChannel 0: You're welcome. It's my pleasure to talk to you today, and thank you for your help. Both\n\nChannel 1: Thank\n\nChannel 0: of\n\nChannel 1: you.\n\nChannel 0: you, you do have a great day, and be safe.\n\nChannel 1: You too. Bye bye.\n\nChannel 0: Thank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.031035898253321648},{"text":"This is Airtel accounts.","start":2.3999999,"end":4.26,"sentiment":"neutral","sentiment_score":0.03469967935234308},{"text":"Am I speaking to mister Con Brazales?","start":4.3199997,"end":6.74,"sentiment":"neutral","sentiment_score":0.03245643845626286},{"text":"Hi.","start":8.48,"end":8.8,"sentiment":"neutral","sentiment_score":0.16836139559745789},{"text":"How are you today?","start":8.8,"end":9.76,"sentiment":"neutral","sentiment_score":0.26296142116189003}],"sentiment":"neutral","sentiment_score":0.09513157441773835,"channel":0,"num_words":17,"start":1.92,"end":9.76},{"sentences":[{"text":"How are you feeling?","start":9.76,"end":10.74,"sentiment":"neutral","sentiment_score":0.2571340575814247}],"sentiment":"neutral","sentiment_score":0.2571340575814247,"channel":0,"num_words":4,"start":9.76,"end":10.74},{"sentences":[{"text":"Hello?","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.14134705066680908}],"sentiment":"neutral","sentiment_score":0.14134705066680908,"channel":1,"num_words":1,"start":11.36,"end":11.86},{"sentences":[{"text":"Okay.","start":12.955,"end":13.355,"sentiment":"positive","sentiment_score":0.36141645908355713},{"text":"That's great to hear.","start":13.355,"end":14.655,"sentiment":"positive","sentiment_score":0.7546999454498291},{"text":"I hope you get better than yesterday.","start":14.875,"end":17.135,"sentiment":"positive","sentiment_score":0.6274937817028591},{"text":"And, Connie, if you remember, yesterday, you provided me your card details.","start":17.755,"end":22.575,"sentiment":"neutral","sentiment_score":0.01853600221996506},{"text":"Then I tried to set up the direct debit for you to ensure convenience in processing a future recurring invoices for your service.","start":23.115,"end":32.27,"sentiment":"neutral","sentiment_score":0.017349176027852554}],"sentiment":"neutral","sentiment_score":0.17859863378900162,"channel":0,"num_words":47,"start":12.955,"end":32.27},{"sentences":[{"text":"However, it says invalid card number.","start":32.73,"end":35.629997,"sentiment":"neutral","sentiment_score":-0.2116973027586937},{"text":"Is that a debit card or a 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you do have a great day, and be safe.","start":437.305,"end":439.72498,"sentiment":"positive","sentiment_score":0.6478211224079132}],"sentiment":"positive","sentiment_score":0.6478211224079132,"channel":0,"num_words":10,"start":437.305,"end":439.72498},{"sentences":[{"text":"You too.","start":440.04486,"end":440.60486,"sentiment":"neutral","sentiment_score":0.2725093364715576},{"text":"Bye bye.","start":440.60486,"end":441.26486,"sentiment":"neutral","sentiment_score":0.21981216222047806}],"sentiment":"neutral","sentiment_score":0.24616074934601784,"channel":1,"num_words":4,"start":440.04486,"end":441.26486},{"sentences":[{"text":"Thank you.","start":441.22498,"end":441.865,"sentiment":"neutral","sentiment_score":0.2873673513531685},{"text":"Goodbye.","start":441.865,"end":442.365,"sentiment":"neutral","sentiment_score":-0.0701308324933052}],"sentiment":"neutral","sentiment_score":0.1682012900710106,"channel":0,"num_words":3,"start":441.22498,"end":442.365}]},"summary":{"result":"success","short":"A representative from Airtel is assisting a customer named Connie who had issues with setting up a direct debit for her internet service. The representative asks for Connie's card details and confirms the type of card and expiration date. The representative also asks if Connie is at home and confirms that the direct debit was successfully set up. The call ends with the representative reminding Connie to check her email for details and thanking her for her help."},"intents":{"segments":[{"text":"And, Connie, if you remember, yesterday, you provided me your card details. Then I tried to set up the direct debit for you to ensure convenience in processing a future recurring invoices for your service. However, it says invalid card number. Is that a debit card or a credit Debit card? card.","start_word":34,"end_word":85,"intents":[{"intent":"Set up direct debit","confidence_score":0.44387797}]},{"text":"Can you give me a minute or two? I'll place you on hold. I'll set up Yes. while I have you on the line. In that way, I could confirm it right away if it's successfully set up. So Is that Can okay?","start_word":318,"end_word":360,"intents":[{"intent":"Set up and confirm setup","confidence_score":0.036311857}]},{"text":"I'll place you on hold. I'll set up Yes.","start_word":326,"end_word":334,"intents":[{"intent":"Place on hold","confidence_score":0.009809163}]},{"text":"You don't wanna see your billy. Can I have this for billy?","start_word":436,"end_word":447,"intents":[{"intent":"Confirm billy","confidence_score":0.16520756}]},{"text":"And also, I just wanted to confirm, is mister Khan is at home right now?","start_word":482,"end_word":496,"intents":[{"intent":"Confirm home address","confidence_score":0.0030306038}]}]},"sentiments":{"segments":[{"text":"Hi. This is Airtel accounts. Am I speaking to mister Con Brazales? Hi. How are you today? How are you feeling? Hello?","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.11724544316530228},{"text":"Okay. That's great to hear. I hope you get better than yesterday.","start_word":22,"end_word":33,"sentiment":"positive","sentiment_score":0.6373571157455444},{"text":"And, Connie, if you remember, yesterday, you provided me your card details. Then I tried to set up the direct debit for you to ensure convenience in processing a future recurring invoices for your service. However, it says invalid card number. Is that a debit card or a credit Debit card? card. Oh, okay. Do you have the card right now? Because I just wanted to make sure this will be set up accordingly to your account because I've tried tries. It says invalid card number. Oh, you used the card many times. Yeah. If you could read back again the card, and then I'll read back what's mine so we can check if Okay. I got the correct one. Hi. How are you? Hi. Hi. Good afternoon. This is Melissa, Airtel account. I'm trying to assist mister Khan to set up his direct debit Yes. for Yes. his Internet service with Eartell. However, when we tried, it says incorrect card number. Reason Okay. why we reached him today. Okay. Sure. Would do you have the card number with you? Or Yeah. do you wanna Yeah. I can can you can you repeat it for me and I can tell you if it's right or wrong? surely. Thank you so much. Let me read the details that's been provided to me yesterday. So it's a Visa card. Card number is 40 And one second. It's not yes. It's a Visa. Yep. 40. Mhmm. Yes. 17 Yes. 95 Yes. 42 Yes. 50 Yep. 7005 Yes. 24. Correct. Alright. And then the expiration date is 05/29, Correct. and then the security code is 512. 517. Oh, okay. That's what was Got wrong. it. Yeah. Yes. 517. Can you give me a minute or two? I'll place you on hold. I'll set up Yes. while I have you on the line. In that way, I could confirm it right away if it's successfully set up. So Is that Can okay? you can you talk can you talk to my friend, please? I can't speak. Oh, sure. Sure. Not a problem. Yeah. And what's the name of your good friend? Rania. Andrea.","start_word":34,"end_word":391,"sentiment":"neutral","sentiment_score":0.004449351269273118},{"text":"Thank you, Andrea.","start_word":392,"end_word":394,"sentiment":"positive","sentiment_score":0.3411440849304199},{"text":"Just be on the line Rania. for me, please. No problem. That's okay.","start_word":395,"end_word":407,"sentiment":"neutral","sentiment_score":0.19857890903949735},{"text":"Thank It you.","start_word":408,"end_word":410,"sentiment":"positive","sentiment_score":0.3687663972377777},{"text":"will not your fault. It will have fault. She told the CVT wrong. It would be necessary. It will go through now. You called? No. You don't wanna see your billy. Can I have this for billy? Let's see the card.","start_word":411,"end_word":451,"sentiment":"neutral","sentiment_score":-0.09591911733150482},{"text":"Thank you so much for patiently waiting on the line, Ravea. So I could confirm now that the direct debit Yes. was successfully put in to his account with Airtel.","start_word":452,"end_word":481,"sentiment":"positive","sentiment_score":0.4866468608379364},{"text":"And also, I just wanted to confirm, is mister Khan is at home right now? Because yesterday, he mentioned Yes. that he needs an assistance to fix his VoIP, the landline. I told That way, Dominic I could to take you back. connect you to our technical rep, which is available No. right now. No. He told you, Dominic, to take you back. Oh, so he's no longer needing the VoIP, only the Internet? Yes. Yes. I I made Oh, the Internet, okay. but not not the telephone. Not the yes. Yes. Just the Internet, not the not the phone. No. Not the phone. But did he receive, like, a a handset from Dominique? Yes. Yes. Oh, okay. But did did I you give it back to Dominic? Dominic said I can't pass pick it up. Dominic is coming back to pick it up for him from him. oh, okay. So he already talked to Dominic about the headset getting back. Right? Yes. And yes. So they need they need to take it out of the price because he's already Uh-huh. coming to pick it up from him. Alright. Sure. So, anyway, I will advise our tech rep just to remove the landline. So what we are leaving to his account is only the Internet service. Okay? Correct. Correct. Much, ma'am. Alright. So So how much how much in LBL is done? the plan that he has let me go back. It's only for $69.95 on a monthly basis. In a monthly basis. And Yeah. would you get, like, any letter confirmation on his email to Yeah. Yes. Yes. Actually, we've also sent with an email yesterday this? with the username Wonderful. and password because if he Okay. would like to check his usage, the documents, his plan, he can Yes. check it online. And also in reference with the direct debit setup, the email has been sent just right now while we are talking in reference Yes. with the terms and condition agreement for his Thank you. reference as Thank well.","start_word":482,"end_word":823,"sentiment":"neutral","sentiment_score":-0.012677441356562034},{"text":"you so much, darling. You done a wonderful Mhmm. job. You're welcome. It's my pleasure to talk to you today, and thank you for your help. Both Thank of you. you, you do have a great day, and be safe.","start_word":824,"end_word":863,"sentiment":"positive","sentiment_score":0.5935080051422119},{"text":"You too. Bye bye.","start_word":864,"end_word":867,"sentiment":"neutral","sentiment_score":0.23695895075798035},{"text":"Thank you.","start_word":868,"end_word":869,"sentiment":"positive","sentiment_score":0.3959904611110687},{"text":"Goodbye.","start_word":870,"end_word":870,"sentiment":"neutral","sentiment_score":0.1816975623369217}],"average":{"sentiment":"neutral","sentiment_score":0.05772951737190913}}}}