{"metadata":{"transaction_key":"deprecated","request_id":"019d9a37-0e26-7c50-8414-58ffba4e38e0","sha256":"57c454fcf935396d99be4661cd04eab857c71861545313deb38662ad4ec419b7","created":"2026-04-17T06:53:14.017Z","duration":32.327938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":76,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":85,"output_tokens":85},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":85,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Emory. How are you today? This is a quick follow-up in reference to your invoice for Internet bill. It's currently overdue. We kindly ask to process the payment at your earliest convenience to avoid late fees. If you need any help with the payment process, please let us know. Thank you.","confidence":1.0,"words":[{"word":"hi","start":10.719999,"end":11.04,"confidence":0.97924805,"punctuated_word":"Hi,","sentiment":"positive","sentiment_score":0.3772678077220917},{"word":"emory","start":11.04,"end":11.54,"confidence":0.5661214,"punctuated_word":"Emory.","sentiment":"positive","sentiment_score":0.4545809328556061},{"word":"how","start":11.599999,"end":11.84,"confidence":0.9980469,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5176984667778015},{"word":"are","start":11.84,"end":12.0,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.5079290270805359},{"word":"you","start":12.0,"end":12.16,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5548625588417053},{"word":"today","start":12.16,"end":12.66,"confidence":0.9995117,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4765763282775879},{"word":"this","start":12.719999,"end":12.96,"confidence":0.82373047,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07063291221857071},{"word":"is","start":12.96,"end":13.2,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08355939388275146},{"word":"a","start":13.2,"end":13.36,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08297394961118698},{"word":"quick","start":13.36,"end":13.635,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.04844910651445389},{"word":"follow-up","start":13.795,"end":14.115,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.03913596272468567},{"word":"in","start":14.115,"end":14.435,"confidence":0.9550781,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0896606296300888},{"word":"reference","start":14.435,"end":14.915,"confidence":0.9970703,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.08808616548776627},{"word":"to","start":14.915,"end":15.155001,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08406449109315872},{"word":"your","start":15.155001,"end":15.555,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11590638011693954},{"word":"invoice","start":15.555,"end":16.055,"confidence":0.99609375,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.07127119600772858},{"word":"for","start":16.435,"end":16.755001,"confidence":0.80908203,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02481534332036972},{"word":"internet","start":16.755001,"end":17.255001,"confidence":0.94384766,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.06690621376037598},{"word":"bill","start":17.315,"end":17.815,"confidence":0.99609375,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":0.027757026255130768},{"word":"it's","start":18.195,"end":18.435,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.30920642614364624},{"word":"currently","start":18.435,"end":18.935,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.2896771728992462},{"word":"overdue","start":19.155,"end":19.655,"confidence":0.99902344,"punctuated_word":"overdue.","sentiment":"neutral","sentiment_score":-0.3275512158870697},{"word":"we","start":19.795,"end":20.035,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.12397196888923644},{"word":"kindly","start":20.035,"end":20.355,"confidence":0.99902344,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":-0.08610281348228455},{"word":"ask","start":20.355,"end":20.595001,"confidence":0.98828125,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.0005005151033401489},{"word":"to","start":20.595001,"end":20.755001,"confidence":0.7841797,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09834335744380952},{"word":"process","start":20.755001,"end":21.155,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.030202969908714294},{"word":"the","start":21.155,"end":21.315,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09903603792190552},{"word":"payment","start":21.315,"end":21.795,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.048002973198890686},{"word":"at","start":21.795,"end":21.955,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.03129418194293976},{"word":"your","start":21.955,"end":22.275,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.029659301042556763},{"word":"earliest","start":22.275,"end":22.775,"confidence":1.0,"punctuated_word":"earliest","sentiment":"neutral","sentiment_score":0.008138492703437805},{"word":"convenience","start":22.835,"end":23.335,"confidence":1.0,"punctuated_word":"convenience","sentiment":"neutral","sentiment_score":0.029129162430763245},{"word":"to","start":23.475,"end":23.715,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08954666554927826},{"word":"avoid","start":23.715,"end":24.195,"confidence":1.0,"punctuated_word":"avoid","sentiment":"neutral","sentiment_score":-0.05269709229469299},{"word":"late","start":24.195,"end":24.435001,"confidence":1.0,"punctuated_word":"late","sentiment":"negative","sentiment_score":-0.5597878694534302},{"word":"fees","start":24.435001,"end":24.932938,"confidence":1.0,"punctuated_word":"fees.","sentiment":"neutral","sentiment_score":-0.24967744946479797},{"word":"if","start":25.172937,"end":25.332937,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.012501582503318788},{"word":"you","start":25.332937,"end":25.412937,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012897461652755736},{"word":"need","start":25.412937,"end":25.732937,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.06700202822685242},{"word":"any","start":25.732937,"end":26.052938,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.010388240218162537},{"word":"help","start":26.052938,"end":26.452938,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.017498567700386047},{"word":"with","start":26.452938,"end":26.612938,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.02329564094543457},{"word":"the","start":26.612938,"end":26.692938,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.050489842891693115},{"word":"payment","start":26.692938,"end":27.192938,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.02427077293395996},{"word":"process","start":27.252937,"end":27.752937,"confidence":0.9995117,"punctuated_word":"process,","sentiment":"neutral","sentiment_score":0.00548003613948822},{"word":"please","start":27.812937,"end":28.132938,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.05878022313117981},{"word":"let","start":28.132938,"end":28.372938,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.10640603303909302},{"word":"us","start":28.372938,"end":28.532938,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.030957624316215515},{"word":"know","start":28.532938,"end":29.012938,"confidence":0.9995117,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.046584922820329666},{"word":"thank","start":29.012938,"end":29.172937,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.607191264629364},{"word":"you","start":29.172937,"end":29.672937,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3457961082458496}],"paragraphs":{"transcript":"\nHi, Emory. How are you today? This is a quick follow-up in reference to your invoice for Internet bill. It's currently overdue. We kindly ask to process the payment at your earliest convenience to avoid late fees.\n\nIf you need any help with the payment process, please let us know. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Emory.","start":10.719999,"end":11.54,"sentiment":"positive","sentiment_score":0.4159243702888489},{"text":"How are you today?","start":11.599999,"end":12.66,"sentiment":"positive","sentiment_score":0.5142665952444077},{"text":"This is a quick follow-up in reference to your invoice for Internet bill.","start":12.719999,"end":17.815,"sentiment":"neutral","sentiment_score":0.06870913620178516},{"text":"It's currently overdue.","start":18.195,"end":19.655,"sentiment":"neutral","sentiment_score":-0.30881160497665405},{"text":"We kindly ask to process the payment at your earliest convenience to avoid late fees.","start":19.795,"end":24.932938,"sentiment":"neutral","sentiment_score":-0.09341572721799214}],"sentiment":"neutral","sentiment_score":0.03930981537780246,"num_words":37,"start":10.719999,"end":24.932938},{"sentences":[{"text":"If you need any help with the payment process, please let us know.","start":25.172937,"end":29.012938,"sentiment":"neutral","sentiment_score":0.012155732569786219},{"text":"Thank you.","start":29.012938,"end":29.672937,"sentiment":"positive","sentiment_score":0.4764936864376068}],"sentiment":"neutral","sentiment_score":0.07406745975216229,"num_words":15,"start":25.172937,"end":29.672937}]}}]},{"alternatives":[{"transcript":"You have reached the message bank of 0414143585.","confidence":1.0,"words":[{"word":"you","start":0.39999998,"end":0.56,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.011015448719263077},{"word":"have","start":0.56,"end":0.88,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.008557798340916634},{"word":"reached","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.017782721668481827},{"word":"the","start":1.1999999,"end":1.36,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01099556963890791},{"word":"message","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.012239521369338036},{"word":"bank","start":1.68,"end":2.0,"confidence":0.99609375,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.026048552244901657},{"word":"of","start":2.0,"end":2.5,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.01389717124402523},{"word":"0414143585","start":2.56,"end":8.26,"confidence":0.99916995,"punctuated_word":"0414143585.","sentiment":"neutral","sentiment_score":0.02401014231145382}],"paragraphs":{"transcript":"\nYou have reached the message bank of 0414143585.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0414143585.","start":0.39999998,"end":8.26,"sentiment":"neutral","sentiment_score":0.015568365692161024}],"sentiment":"neutral","sentiment_score":0.015568365692161024,"num_words":8,"start":0.39999998,"end":8.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the message bank of 0414143585.\n\nChannel 0: Hi, Emory. How are you today? This is a quick follow-up in reference to your invoice for Internet bill. It's currently overdue. We kindly ask to process the payment at your earliest convenience to avoid late fees.\n\nIf you need any help with the payment process, please let us know. Thank you.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0414143585.","start":0.39999998,"end":8.26,"sentiment":"neutral","sentiment_score":0.015568365692161024}],"sentiment":"neutral","sentiment_score":0.015568365692161024,"channel":1,"num_words":8,"start":0.39999998,"end":8.26},{"sentences":[{"text":"Hi, Emory.","start":10.719999,"end":11.54,"sentiment":"positive","sentiment_score":0.4159243702888489},{"text":"How are you today?","start":11.599999,"end":12.66,"sentiment":"positive","sentiment_score":0.5142665952444077},{"text":"This is a quick follow-up in reference to your invoice for Internet bill.","start":12.719999,"end":17.815,"sentiment":"neutral","sentiment_score":0.06870913620178516},{"text":"It's currently overdue.","start":18.195,"end":19.655,"sentiment":"neutral","sentiment_score":-0.30881160497665405},{"text":"We kindly ask to process the payment at your earliest convenience to avoid late fees.","start":19.795,"end":24.932938,"sentiment":"neutral","sentiment_score":-0.09341572721799214}],"sentiment":"neutral","sentiment_score":0.03930981537780246,"channel":0,"num_words":37,"start":10.719999,"end":24.932938},{"sentences":[{"text":"If you need any help with the payment process, please let us know.","start":25.172937,"end":29.012938,"sentiment":"neutral","sentiment_score":0.012155732569786219},{"text":"Thank you.","start":29.012938,"end":29.672937,"sentiment":"positive","sentiment_score":0.4764936864376068}],"sentiment":"neutral","sentiment_score":0.07406745975216229,"channel":0,"num_words":15,"start":25.172937,"end":29.672937}]},"summary":{"result":"success","short":"The representative from profitability department of synergy company, synergy company, calls Emory to follow up on an overdue Internet bill invoice and asks to process payment as soon as possible to avoid late fees. The representative offers assistance with the payment process if needed."},"intents":{"segments":[{"text":"We kindly ask to process the payment at your earliest convenience to avoid late fees. If you need any help with the payment process, please let us know. Thank you.","start_word":30,"end_word":59,"intents":[{"intent":"Process payment","confidence_score":0.27310985}]},{"text":"If you need any help with the payment process, please let us know. Thank you.","start_word":45,"end_word":59,"intents":[{"intent":"Avoid late fees","confidence_score":0.5963461}]}]},"sentiments":{"segments":[{"text":"You have reached the message bank of 0414143585.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.01881520450115204},{"text":"Hi, Emory. How are you today?","start_word":8,"end_word":13,"sentiment":"positive","sentiment_score":0.4642274677753449},{"text":"This is a quick follow-up in reference to your invoice for Internet bill. It's currently overdue. We kindly ask to process the payment at your earliest convenience to avoid late fees. If you need any help with the payment process, please let us know.","start_word":14,"end_word":57,"sentiment":"neutral","sentiment_score":-0.05110461637377739},{"text":"Thank you.","start_word":58,"end_word":59,"sentiment":"positive","sentiment_score":0.5490639209747314}],"average":{"sentiment":"neutral","sentiment_score":0.04746145360610064}}}}