{"metadata":{"transaction_key":"deprecated","request_id":"019df060-3537-7902-abd4-b69ce8e572af","sha256":"b836c372058af3296093954cfb0a9a300a1eb955b78ff9ad3ba373b8f89c99a3","created":"2026-05-04T00:25:32.193Z","duration":351.57593,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1084,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1229,"output_tokens":1232},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1229,"output_tokens":40}},"results":{"channels":[{"alternatives":[{"transcript":"Welcome to OC Financial. This is Larissa speaking. Yeah. Sure. Yeah. Yeah. The new one. Yeah. Yeah. It'll be probably your old email address is connected to your to your sorry. You'll have 24 accounts probably connected to your old email address. And going from there, that's okay. Can you just what was your name? Sorry. Just so I can pull up your account. Is that g r e t c h? Okay. So let's see. Perfect. Oh, that's okay. Just give me one second. Computer's running slow for the morning. How was your weekend, though? Yeah. Pretty good. Back into it for the for the morning. Sorry. What was that? I just missed you. It does. It does. Sorry. Seems like the Internet's just kind of playing its funny game. Alright. So the the form that you're looking at that has your email address on it, that email address is the like, is your is your old one. Correct? Okay. Yep. Perfect. Alright. On that form. Alright. Just try to log in to your Hub twenty four account to see what email address it's actually connected to, but it seems like Hub's just crashed out on my Internet either either way. But what I will do is I will have a look into it, see what's happening on this side of things. And and if we need to, we'll get I'll have a look at the forms that were sent you just so I definitely cross it. And and from there, I'll I'll send you any updated forms that may need to to happen to update your email address with Hub twenty four. So I just can't get in to have a look at the forms right this second. But I can see that, like, we've in our system, we've got your email addresses, not not that one, which is obviously the one that we've we've emailed you. Yeah. Yeah. So, yeah, I'll just have a look at your your hub twenty four account, see what's happening there, have a look at the forms that were sent you in total, and I'll flick you an email just to let you know, you know, whether there's an extra form that needs to be sent or or whether everything that you've got there will allow the update to happen. Just have to look at, like, three different screens, and they're not loading that fast. Oh, my word. Yeah. I can see that you spoke to Tommy. Yeah. Probably gonna have to yeah. I can see the form you're looking at. It's got your preferred email as the as the earthmoving one. So what I will do is I will actually send you a change of details form as well for hub twenty four to make sure that your email address on your hub twenty four account is connected to your new new email sorry, new email account. So that way, you get all the correspondence for for hub twenty four as well. Okay? So you'll just you'll get a second email through. You can still sign this document that that nothing's gonna change on like, this document will still be fine. Yeah. Yeah. You can still sign this document. Yeah. Yeah. Yeah. You can certainly sign this one. But moving forward, I'll I'll send you the new I'll send you the update details document so that way your email address can get updated anyway because it needs to be in the Hub 24 system. That way you if anything happens unless you wanted to keep it at the earth moving. No. That's okay. Cool. I yeah. It it must like, we've updated in our system. We just obviously haven't flowed it through to Hub 24. So I'll I'll get that change of details form filled out, and I'll send it through to you via, like, the same signing soft signing system. That way you're able to sign off on that, and we'll get that loaded to Hub 24. Okay? Perfect. No issue. No. That's okay, Daniel. You have a great day. Bye. 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to OC Financial. This is Larissa speaking. Yeah. Sure. Yeah.\n\nYeah. The new one. Yeah. Yeah. It'll be probably your old email address is connected to your to your sorry.\n\nYou'll have 24 accounts probably connected to your old email address. And going from there, that's okay. Can you just what was your name? Sorry. Just so I can pull up your account.\n\nIs that g r e t c h? Okay. So let's see. Perfect. Oh, that's okay.\n\nJust give me one second. Computer's running slow for the morning. How was your weekend, though? Yeah. Pretty good.\n\nBack into it for the for the morning. Sorry. What was that? I just missed you. It does.\n\nIt does. Sorry. Seems like the Internet's just kind of playing its funny game. Alright. So the the form that you're looking at that has your email address on it, that email address is the like, is your is your old one.\n\nCorrect? Okay. Yep. Perfect. Alright.\n\nOn that form. Alright. Just try to log in to your Hub twenty four account to see what email address it's actually connected to, but it seems like Hub's just crashed out on my Internet either either way. But what I will do is I will have a look into it, see what's happening on this side of things. And and if we need to, we'll get I'll have a look at the forms that were sent you just so I definitely cross it.\n\nAnd and from there, I'll I'll send you any updated forms that may need to to happen to update your email address with Hub twenty four. So I just can't get in to have a look at the forms right this second. But I can see that, like, we've in our system, we've got your email addresses, not not that one, which is obviously the one that we've we've emailed you. Yeah. Yeah.\n\nSo, yeah, I'll just have a look at your your hub twenty four account, see what's happening there, have a look at the forms that were sent you in total, and I'll flick you an email just to let you know, you know, whether there's an extra form that needs to be sent or or whether everything that you've got there will allow the update to happen. Just have to look at, like, three different screens, and they're not loading that fast. Oh, my word. Yeah. I can see that you spoke to Tommy.\n\nYeah. Probably gonna have to yeah. I can see the form you're looking at. It's got your preferred email as the as the earthmoving one. So what I will do is I will actually send you a change of details form as well for hub twenty four to make sure that your email address on your hub twenty four account is connected to your new new email sorry, new email account.\n\nSo that way, you get all the correspondence for for hub twenty four as well. Okay? So you'll just you'll get a second email through. You can still sign this document that that nothing's gonna change on like, this document will still be fine. Yeah.\n\nYeah. You can still sign this document. Yeah. Yeah. Yeah.\n\nYou can certainly sign this one. But moving forward, I'll I'll send you the new I'll send you the update details document so that way your email address can get updated anyway because it needs to be in the Hub 24 system. That way you if anything happens unless you wanted to keep it at the earth moving. No. That's okay.\n\nCool. I yeah. It it must like, we've updated in our system. We just obviously haven't flowed it through to Hub 24. So I'll I'll get that change of details form filled out, and I'll send it through to you via, like, the same signing soft signing system.\n\nThat way you're able to sign off on that, and we'll get that loaded to Hub 24. Okay? Perfect. No issue. No.\n\nThat's okay, Daniel. You have a great day. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to OC Financial.","start":2.24,"end":3.52,"sentiment":"positive","sentiment_score":0.3534054160118103},{"text":"This is Larissa speaking.","start":3.52,"end":4.74,"sentiment":"neutral","sentiment_score":0.26446983963251114},{"text":"Yeah.","start":19.535,"end":19.935,"sentiment":"neutral","sentiment_score":0.049588024616241455},{"text":"Sure.","start":19.935,"end":20.435,"sentiment":"neutral","sentiment_score":0.13570067286491394},{"text":"Yeah.","start":31.150002,"end":31.650002,"sentiment":"neutral","sentiment_score":0.16545966267585754}],"sentiment":"neutral","sentiment_score":0.25656812570311804,"num_words":11,"start":2.24,"end":31.650002},{"sentences":[{"text":"Yeah.","start":35.31,"end":35.81,"sentiment":"neutral","sentiment_score":0.04860652983188629},{"text":"The new one.","start":43.095,"end":44.395,"sentiment":"neutral","sentiment_score":-0.20289646089076996},{"text":"Yeah.","start":48.135002,"end":48.635002,"sentiment":"neutral","sentiment_score":-0.026513593271374702},{"text":"Yeah.","start":48.935,"end":49.175003,"sentiment":"neutral","sentiment_score":-0.032513637095689774},{"text":"It'll be probably your old email address is connected to your to your sorry.","start":49.175003,"end":53.8,"sentiment":"neutral","sentiment_score":-0.1479367587183203}],"sentiment":"neutral","sentiment_score":-0.1345112352631986,"num_words":20,"start":35.31,"end":53.8},{"sentences":[{"text":"You'll have 24 accounts probably connected to your old email address.","start":53.8,"end":57.18,"sentiment":"neutral","sentiment_score":-0.11307109011845155},{"text":"And going from there, that's okay.","start":59.32,"end":61.019997,"sentiment":"neutral","sentiment_score":-0.02070224890485406},{"text":"Can you just what was your name?","start":61.079998,"end":62.76,"sentiment":"neutral","sentiment_score":-0.01665443873831204},{"text":"Sorry.","start":62.76,"end":63.079998,"sentiment":"neutral","sentiment_score":-0.05358726531267166},{"text":"Just so I can pull up your account.","start":63.079998,"end":66.205,"sentiment":"neutral","sentiment_score":-0.04494778672233224}],"sentiment":"neutral","sentiment_score":-0.05750745803004864,"num_words":33,"start":53.8,"end":66.205},{"sentences":[{"text":"Is that g r e t c h?","start":68.665,"end":71.405,"sentiment":"neutral","sentiment_score":-0.030450810445472598},{"text":"Okay.","start":74.025,"end":74.525,"sentiment":"neutral","sentiment_score":-0.013932821340858936},{"text":"So let's see.","start":74.665,"end":76.535,"sentiment":"neutral","sentiment_score":-0.004238504605988662},{"text":"Perfect.","start":78.57,"end":79.07,"sentiment":"neutral","sentiment_score":0.3007615804672241},{"text":"Oh, that's okay.","start":79.61,"end":80.41,"sentiment":"neutral","sentiment_score":0.16378492613633475}],"sentiment":"neutral","sentiment_score":0.032616346259601414,"num_words":16,"start":68.665,"end":80.41},{"sentences":[{"text":"Just give me one second.","start":80.41,"end":81.79,"sentiment":"neutral","sentiment_score":-0.025166213512420654},{"text":"Computer's running slow for the morning.","start":82.17,"end":84.51,"sentiment":"neutral","sentiment_score":-0.24696780244509378},{"text":"How was your weekend, though?","start":86.65,"end":88.270004,"sentiment":"neutral","sentiment_score":0.06714290976524354},{"text":"Yeah.","start":91.005,"end":91.505,"sentiment":"neutral","sentiment_score":0.16471952199935913},{"text":"Pretty good.","start":91.565,"end":92.285,"sentiment":"positive","sentiment_score":0.5315534472465515}],"sentiment":"neutral","sentiment_score":-0.0023208903638940108,"num_words":19,"start":80.41,"end":92.285},{"sentences":[{"text":"Back into it for the for the morning.","start":92.285,"end":95.025,"sentiment":"neutral","sentiment_score":0.27320814318954945},{"text":"Sorry.","start":104.7,"end":104.94,"sentiment":"neutral","sentiment_score":-0.10625972598791122},{"text":"What was that?","start":104.94,"end":105.5,"sentiment":"neutral","sentiment_score":-0.1168762817978859},{"text":"I just missed you.","start":105.5,"end":106.64,"sentiment":"neutral","sentiment_score":-0.2604508064687252},{"text":"It does.","start":108.82,"end":112.0,"sentiment":"neutral","sentiment_score":-0.037992275319993496}],"sentiment":"neutral","sentiment_score":0.033943822089996606,"num_words":18,"start":92.285,"end":112.0},{"sentences":[{"text":"It does.","start":113.18,"end":113.84,"sentiment":"neutral","sentiment_score":0.01854303665459156},{"text":"Sorry.","start":115.58,"end":116.08,"sentiment":"neutral","sentiment_score":-0.32377201318740845},{"text":"Seems like the Internet's just kind of playing its funny game.","start":116.555,"end":119.534996,"sentiment":"negative","sentiment_score":-0.46517338806932623},{"text":"Alright.","start":120.555,"end":121.055,"sentiment":"neutral","sentiment_score":-0.11681804805994034},{"text":"So the the form that you're looking at that has your email address on it, that email address is the like, is your is your old one.","start":126.795,"end":136.15001,"sentiment":"neutral","sentiment_score":-0.030576603797574837}],"sentiment":"neutral","sentiment_score":-0.1510947514103637,"num_words":42,"start":113.18,"end":136.15001},{"sentences":[{"text":"Correct?","start":136.15001,"end":136.65001,"sentiment":"neutral","sentiment_score":-0.024778014048933983},{"text":"Okay.","start":142.71,"end":143.21,"sentiment":"neutral","sentiment_score":-0.013804467394948006},{"text":"Yep.","start":143.83,"end":144.33,"sentiment":"neutral","sentiment_score":-0.01930653676390648},{"text":"Perfect.","start":144.39,"end":144.89,"sentiment":"neutral","sentiment_score":-0.16937804222106934},{"text":"Alright.","start":145.03,"end":145.53,"sentiment":"neutral","sentiment_score":0.014962615445256231}],"sentiment":"neutral","sentiment_score":-0.04246088899672031,"num_words":5,"start":136.15001,"end":145.53},{"sentences":[{"text":"On that form.","start":147.24501,"end":148.125,"sentiment":"neutral","sentiment_score":0.01553668330113093},{"text":"Alright.","start":148.125,"end":148.625,"sentiment":"neutral","sentiment_score":0.034678779542446136},{"text":"Just try to log in to your Hub twenty four account to see what email address it's actually connected to, but it seems like Hub's just crashed out on my Internet either either way.","start":149.565,"end":159.18501,"sentiment":"neutral","sentiment_score":-0.14789622594766758},{"text":"But what I will do is I will have a look into it, see what's happening on this side of things.","start":160.29001,"end":166.71,"sentiment":"neutral","sentiment_score":-0.017367187177851087},{"text":"And and if we need to, we'll get I'll have a look at the forms that were sent you just so I definitely cross it.","start":167.25,"end":177.21501,"sentiment":"neutral","sentiment_score":0.05065014250576496}],"sentiment":"neutral","sentiment_score":-0.04816238358173342,"num_words":84,"start":147.24501,"end":177.21501},{"sentences":[{"text":"And and from there, I'll I'll send you any updated forms that may need to to happen to update your email address with Hub twenty four.","start":177.515,"end":184.735,"sentiment":"neutral","sentiment_score":0.06444381879499325},{"text":"So I just can't get in to have a look at the forms right this second.","start":185.515,"end":190.34999,"sentiment":"neutral","sentiment_score":-0.07899015443399549},{"text":"But I can see that, like, we've in our system, we've got your email addresses, not not that one, which is obviously the one that we've we've emailed you.","start":192.17,"end":201.20999,"sentiment":"neutral","sentiment_score":-0.03142476531452146},{"text":"Yeah.","start":201.20999,"end":201.69,"sentiment":"neutral","sentiment_score":0.0024848151952028275},{"text":"Yeah.","start":201.69,"end":202.19,"sentiment":"neutral","sentiment_score":0.00955372117459774}],"sentiment":"neutral","sentiment_score":-0.006679216986649657,"num_words":73,"start":177.515,"end":202.19},{"sentences":[{"text":"So, yeah, I'll just have a look at your your hub twenty four account, see what's happening there, have a look at the forms that were sent you in total, and I'll flick you an email just to let you know, you know, whether there's an extra form that needs to be sent or or whether everything that you've got there will allow the update to happen.","start":203.505,"end":218.565,"sentiment":"neutral","sentiment_score":0.04889232143342717},{"text":"Just have to look at, like, three different screens, and they're not loading that fast.","start":221.17,"end":226.71,"sentiment":"negative","sentiment_score":-0.35241584678490956},{"text":"Oh, my word.","start":228.85,"end":229.67,"sentiment":"neutral","sentiment_score":-0.16151717801888785},{"text":"Yeah.","start":231.765,"end":232.005,"sentiment":"neutral","sentiment_score":0.05825979262590408},{"text":"I can see that you spoke to Tommy.","start":232.005,"end":234.105,"sentiment":"neutral","sentiment_score":0.04612574866041541}],"sentiment":"neutral","sentiment_score":-0.021997211892355945,"num_words":94,"start":203.505,"end":234.105},{"sentences":[{"text":"Yeah.","start":239.205,"end":239.705,"sentiment":"neutral","sentiment_score":0.03522323817014694},{"text":"Probably gonna have to yeah.","start":240.405,"end":242.965,"sentiment":"neutral","sentiment_score":0.010445466451346874},{"text":"I can see the form you're looking at.","start":242.965,"end":244.245,"sentiment":"neutral","sentiment_score":0.04865441005676985},{"text":"It's got your preferred email as the as the earthmoving one.","start":244.245,"end":247.98999,"sentiment":"neutral","sentiment_score":0.04310583153908903},{"text":"So what I will do is I will actually send you a change of details form as well for hub twenty four to make sure that your email address on your hub twenty four account is connected to your new new email sorry, new email account.","start":248.69,"end":264.725,"sentiment":"neutral","sentiment_score":0.07338666567659896}],"sentiment":"neutral","sentiment_score":0.06093854392865594,"num_words":71,"start":239.205,"end":264.725},{"sentences":[{"text":"So that way, you get all the correspondence for for hub twenty four as well.","start":265.02502,"end":268.80502,"sentiment":"neutral","sentiment_score":0.07948062991102536},{"text":"Okay?","start":271.265,"end":271.765,"sentiment":"neutral","sentiment_score":0.05170600861310959},{"text":"So you'll just you'll get a second email through.","start":271.825,"end":273.99,"sentiment":"neutral","sentiment_score":0.06653907398382823},{"text":"You can still sign this document that that nothing's gonna change on like, this document will still be fine.","start":273.99,"end":279.53,"sentiment":"neutral","sentiment_score":0.06304314948226276},{"text":"Yeah.","start":283.34998,"end":283.59,"sentiment":"neutral","sentiment_score":0.069014772772789}],"sentiment":"neutral","sentiment_score":0.06910226080152723,"num_words":45,"start":265.02502,"end":283.59},{"sentences":[{"text":"Yeah.","start":283.59,"end":283.83,"sentiment":"neutral","sentiment_score":0.06293828785419464},{"text":"You can still sign this document.","start":283.83,"end":285.53,"sentiment":"neutral","sentiment_score":0.048767674093445144},{"text":"Yeah.","start":288.005,"end":288.325,"sentiment":"neutral","sentiment_score":0.056183911859989166},{"text":"Yeah.","start":288.325,"end":288.825,"sentiment":"neutral","sentiment_score":0.06831562519073486},{"text":"Yeah.","start":289.685,"end":289.845,"sentiment":"neutral","sentiment_score":0.09715548902750017}],"sentiment":"neutral","sentiment_score":0.05771993584930897,"num_words":10,"start":283.59,"end":289.845},{"sentences":[{"text":"You can certainly sign this one.","start":289.845,"end":291.785,"sentiment":"neutral","sentiment_score":0.11633432283997536},{"text":"But moving forward, I'll I'll send you the new I'll send you the update details document so that way your email address can get updated anyway because it needs to be in the Hub 24 system.","start":292.085,"end":305.33,"sentiment":"neutral","sentiment_score":0.07065401417720649},{"text":"That way you if anything happens unless you wanted to keep it at the earth moving.","start":308.83,"end":313.49,"sentiment":"neutral","sentiment_score":0.009538853715639561},{"text":"No.","start":317.025,"end":317.185,"sentiment":"neutral","sentiment_score":-0.06524049490690231},{"text":"That's okay.","start":317.185,"end":317.745,"sentiment":"neutral","sentiment_score":0.030779261142015457}],"sentiment":"neutral","sentiment_score":0.05558180547945323,"num_words":61,"start":289.845,"end":317.745},{"sentences":[{"text":"Cool.","start":317.745,"end":318.065,"sentiment":"neutral","sentiment_score":0.1856030225753784},{"text":"I yeah.","start":318.065,"end":318.70502,"sentiment":"neutral","sentiment_score":0.12955187261104584},{"text":"It it must like, we've updated in our system.","start":318.70502,"end":321.125,"sentiment":"neutral","sentiment_score":0.073793632702695},{"text":"We just obviously haven't flowed it through to Hub 24.","start":321.185,"end":323.665,"sentiment":"neutral","sentiment_score":0.028848622366786},{"text":"So I'll I'll get that change of details form filled out, and I'll send it through to you via, like, the same signing soft signing system.","start":323.665,"end":332.63,"sentiment":"neutral","sentiment_score":0.11043952935590194}],"sentiment":"neutral","sentiment_score":0.08893257185506324,"num_words":48,"start":317.745,"end":332.63},{"sentences":[{"text":"That way you're able to sign off on that, and we'll get that loaded to Hub 24.","start":332.77002,"end":338.13,"sentiment":"neutral","sentiment_score":0.16437234685701482},{"text":"Okay?","start":338.13,"end":338.63,"sentiment":"neutral","sentiment_score":0.09288811683654784},{"text":"Perfect.","start":341.995,"end":342.495,"sentiment":"positive","sentiment_score":0.6369127035140991},{"text":"No issue.","start":342.715,"end":343.535,"sentiment":"neutral","sentiment_score":0.2526446729898453},{"text":"No.","start":343.995,"end":344.315,"sentiment":"neutral","sentiment_score":0.0360492542386055}],"sentiment":"neutral","sentiment_score":0.18479405986991795,"num_words":22,"start":332.77002,"end":344.315},{"sentences":[{"text":"That's okay, Daniel.","start":344.315,"end":345.275,"sentiment":"positive","sentiment_score":0.6938604315121969},{"text":"You have a great day.","start":345.275,"end":346.33502,"sentiment":"positive","sentiment_score":0.8579060673713684},{"text":"Bye.","start":348.555,"end":349.055,"sentiment":"neutral","sentiment_score":0.2785893678665161},{"text":"Bye.","start":349.755,"end":350.255,"sentiment":"neutral","sentiment_score":-0.12009696662425996}],"sentiment":"positive","sentiment_score":0.6529604032635689,"num_words":10,"start":344.315,"end":350.255}]}}]},{"alternatives":[{"transcript":"Hi. I'm just inquiring about my my sort of profile with you guys. I had a conversation last week, and I just have to update my email address according to this record? Because I just went on to the follow-up email after the conversation to sign the document saying that I'm happy to continue. And I know that you have got my old email on here for some reason, but you send emails to the correct email. I'm just not sure. Or maybe it's the hub 24 document, sorry, that I'm looking at. Yeah. Sorry. Daniel Gretch. Sorry. No t. G r e c h. Yeah. Not bad. Yours? Yeah. It gets all that. Sorry. Yes, sir. I said, yeah, it gets like that in the morning. That's all. Yeah. Thed.cearthmoving@outlook is my old one. I don't know if it's yeah. Mhmm. Good. Yeah. Okay. Okay. Okay. No worries. Uh-huh. Okay. Right. So I can still tell them what you have sent me. The consent to renew ongoing fee arrangement fee form. Okay. Okay. No. No. I don't. Alright. Okay. No worries. Thank you. You too. Talk to you later. 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I'm just inquiring about my my sort of profile with you guys. I had a conversation last week, and I just have to update my email address according to this record? Because I just went on to the follow-up email after the conversation to sign the document saying that I'm happy to continue. And I know that you have got my old email on here for some reason, but you send emails to the correct email.\n\nI'm just not sure. Or maybe it's the hub 24 document, sorry, that I'm looking at. Yeah. Sorry. Daniel Gretch.\n\nSorry. No t. G r e c h. Yeah. Not bad.\n\nYours? Yeah. It gets all that. Sorry. Yes, sir.\n\nI said, yeah, it gets like that in the morning. That's all. Yeah. Thed.cearthmoving@outlook is my old one. I don't know if it's yeah.\n\nMhmm. Good. Yeah. Okay. Okay.\n\nOkay. No worries. Uh-huh. Okay. Right.\n\nSo I can still tell them what you have sent me. The consent to renew ongoing fee arrangement fee form. Okay. Okay. No.\n\nNo. I don't. Alright. Okay. No worries.\n\nThank you. You too. Talk to you later. You too. 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bad.","start":88.85,"end":89.33,"sentiment":"neutral","sentiment_score":0.1942780762910843}],"sentiment":"neutral","sentiment_score":0.02643778108970516,"num_words":11,"start":71.765,"end":89.33},{"sentences":[{"text":"Yours?","start":89.33,"end":89.83,"sentiment":"neutral","sentiment_score":0.10437394678592682},{"text":"Yeah.","start":91.185,"end":91.685,"sentiment":"neutral","sentiment_score":0.2980576753616333},{"text":"It gets all that.","start":96.465,"end":97.604996,"sentiment":"neutral","sentiment_score":0.04068650025874376},{"text":"Sorry.","start":106.96,"end":107.36,"sentiment":"neutral","sentiment_score":-0.14519929885864258},{"text":"Yes, sir.","start":107.36,"end":107.68,"sentiment":"neutral","sentiment_score":-0.026504221372306347}],"sentiment":"neutral","sentiment_score":0.04077443128658666,"num_words":9,"start":89.33,"end":107.68},{"sentences":[{"text":"I said, yeah, it gets like that in the morning.","start":107.68,"end":109.78,"sentiment":"neutral","sentiment_score":-0.0654556792229414},{"text":"That's all.","start":110.880005,"end":111.700005,"sentiment":"neutral","sentiment_score":-0.06918399408459663},{"text":"Yeah.","start":111.76,"end":112.26,"sentiment":"neutral","sentiment_score":0.02569887973368168},{"text":"Thed.cearthmoving@outlook is my old one.","start":137.49,"end":142.63,"sentiment":"neutral","sentiment_score":-0.11146467477083206},{"text":"I don't know if it's yeah.","start":144.05,"end":146.23001,"sentiment":"neutral","sentiment_score":-0.09867664861182372}],"sentiment":"neutral","sentiment_score":-0.07985871525791784,"num_words":24,"start":107.68,"end":146.23001},{"sentences":[{"text":"Mhmm.","start":167.40001,"end":167.90001,"sentiment":"neutral","sentiment_score":0.008561964146792889},{"text":"Good.","start":185.455,"end":185.955,"sentiment":"neutral","sentiment_score":0.2114206701517105},{"text":"Yeah.","start":198.59,"end":198.98999,"sentiment":"neutral","sentiment_score":-0.0042321886867284775},{"text":"Okay.","start":198.98999,"end":199.48999,"sentiment":"neutral","sentiment_score":0.0016653705388307571},{"text":"Okay.","start":203.705,"end":204.205,"sentiment":"neutral","sentiment_score":0.025828037410974503}],"sentiment":"neutral","sentiment_score":0.04864877071231603,"num_words":5,"start":167.40001,"end":204.205},{"sentences":[{"text":"Okay.","start":219.40999,"end":219.90999,"sentiment":"neutral","sentiment_score":0.004718443378806114},{"text":"No worries.","start":220.61,"end":221.43,"sentiment":"neutral","sentiment_score":-0.006388006731867792},{"text":"Uh-huh.","start":265.505,"end":266.005,"sentiment":"neutral","sentiment_score":0.09393279999494553},{"text":"Okay.","start":269.825,"end":270.325,"sentiment":"neutral","sentiment_score":0.06471847742795944},{"text":"Right.","start":278.86002,"end":279.36002,"sentiment":"neutral","sentiment_score":0.10282623767852785}],"sentiment":"neutral","sentiment_score":0.04223665750275055,"num_words":6,"start":219.40999,"end":279.36002},{"sentences":[{"text":"So I can still tell them what you have sent me.","start":279.42,"end":282.32,"sentiment":"neutral","sentiment_score":0.10200853171673688},{"text":"The consent to renew ongoing fee arrangement fee form.","start":283.63498,"end":287.815,"sentiment":"neutral","sentiment_score":0.03681329285932912},{"text":"Okay.","start":290.275,"end":290.775,"sentiment":"neutral","sentiment_score":0.12453292310237885},{"text":"Okay.","start":308.25998,"end":308.75998,"sentiment":"neutral","sentiment_score":0.04851953312754631},{"text":"No.","start":314.035,"end":314.19,"sentiment":"neutral","sentiment_score":-0.10756351053714752}],"sentiment":"neutral","sentiment_score":0.06603923610047154,"num_words":23,"start":279.42,"end":314.19},{"sentences":[{"text":"No.","start":314.19,"end":314.345,"sentiment":"neutral","sentiment_score":-0.1517627239227295},{"text":"I don't.","start":314.345,"end":315.075,"sentiment":"neutral","sentiment_score":-0.15888121724128723},{"text":"Alright.","start":315.075,"end":315.575,"sentiment":"neutral","sentiment_score":-0.032931387424468994},{"text":"Okay.","start":339.195,"end":339.695,"sentiment":"neutral","sentiment_score":0.1316814124584198},{"text":"No worries.","start":339.915,"end":340.655,"sentiment":"neutral","sentiment_score":0.32893697917461395}],"sentiment":"neutral","sentiment_score":0.04101411785398211,"num_words":7,"start":314.19,"end":340.655},{"sentences":[{"text":"Thank you.","start":342.155,"end":342.89502,"sentiment":"positive","sentiment_score":0.6588725447654724},{"text":"You too.","start":346.71503,"end":347.375,"sentiment":"positive","sentiment_score":0.6360882222652435},{"text":"Talk to you later.","start":347.435,"end":348.415,"sentiment":"positive","sentiment_score":0.43535254150629044},{"text":"You too.","start":348.635,"end":349.295,"sentiment":"neutral","sentiment_score":0.2904305011034012},{"text":"Bye.","start":349.67502,"end":350.17502,"sentiment":"neutral","sentiment_score":0.1698673665523529}],"sentiment":"positive","sentiment_score":0.462005460804159,"num_words":11,"start":342.155,"end":350.17502}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Welcome to OC Financial. This is Larissa speaking.\n\nChannel 1: Hi. I'm just inquiring about my my sort of profile with you guys. I had a conversation last week, and\n\nChannel 0: Yeah. Sure.\n\nChannel 1: I just have to update my email address according to this record? Because I just went on to the follow-up email after the conversation to\n\nChannel 0: Yeah.\n\nChannel 1: sign the document saying that I'm happy to continue.\n\nChannel 0: Yeah.\n\nChannel 1: And I know that you have got my old email on here for some reason, but you send emails to the correct email.\n\nChannel 0: The\n\nChannel 1: I'm just not\n\nChannel 0: new\n\nChannel 1: sure.\n\nChannel 0: one.\n\nChannel 1: Or maybe it's the hub 24 document, sorry, that I'm looking at.\n\nChannel 0: Yeah. Yeah. It'll be probably your old email address is connected to your to your sorry. You'll have 24 accounts probably connected to your old email address. And going from there, that's okay.\n\nCan you just what was your name? Sorry. Just so I can\n\nChannel 1: Yeah. Sorry.\n\nChannel 0: pull up\n\nChannel 1: Daniel\n\nChannel 0: your account.\n\nChannel 1: Gretch.\n\nChannel 0: Is that g r e t c h?\n\nChannel 1: Sorry. No t.\n\nChannel 0: Okay. So let's\n\nChannel 1: G\n\nChannel 0: see.\n\nChannel 1: r e c h.\n\nChannel 0: Perfect. Oh, that's okay. Just give me one second. Computer's running slow for the morning. How was your weekend, though?\n\nChannel 1: Yeah. Not bad. Yours?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Pretty good. Back into it for the for the morning.\n\nChannel 1: It gets all that.\n\nChannel 0: Sorry. What was that? I just missed you.\n\nChannel 1: Sorry. Yes, sir. I said, yeah, it gets like\n\nChannel 0: It\n\nChannel 1: that in the morning. That's all.\n\nChannel 0: does.\n\nChannel 1: Yeah.\n\nChannel 0: It does. Sorry. Seems like the Internet's just kind of playing its funny game. Alright. So the the form that you're looking at that has your email address on it, that email address is the like, is your is your old one.\n\nCorrect?\n\nChannel 1: Thed.cearthmoving@outlook is my old one.\n\nChannel 0: Okay. Yep.\n\nChannel 1: I don't know\n\nChannel 0: Perfect.\n\nChannel 1: if it's\n\nChannel 0: Alright.\n\nChannel 1: yeah.\n\nChannel 0: On that form. Alright. Just try to log in to your Hub twenty four account to see what email address it's actually connected to, but it seems like Hub's just crashed out on my Internet either either way. But what I will do is I will have a look into it, see what's happening on this side of things. And\n\nChannel 1: Mhmm.\n\nChannel 0: and if we need to, we'll get I'll have a look at the forms that were sent you just so I definitely cross it. And and from there, I'll I'll send you any updated forms that may need to to happen to update your email address with Hub twenty four.\n\nChannel 1: Good.\n\nChannel 0: So I just can't get in to have a look at the forms right this second. But I can see that, like, we've in our system, we've got your email addresses, not not that one,\n\nChannel 1: Yeah.\n\nChannel 0: which is\n\nChannel 1: Okay.\n\nChannel 0: obviously the one that we've we've emailed you. Yeah. Yeah. So,\n\nChannel 1: Okay.\n\nChannel 0: yeah, I'll just have a look at your your hub twenty four account, see what's happening there, have a look at the forms that were sent you in total, and I'll flick you an email just to let you know, you know, whether there's an extra form that needs to be sent or or whether everything that you've got there will allow the update to happen.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Just have to look at, like, three different screens, and they're not loading that fast. Oh, my word. Yeah. I can see that you spoke to Tommy. Yeah.\n\nProbably gonna have to yeah. I can see the form you're looking at. It's got your preferred email as the as the earthmoving one. So what I will do is I will actually send you a change of details form as well for hub twenty four to make sure that your email address on your hub twenty four account is connected to your new new email sorry, new email account. So that way,\n\nChannel 1: Uh-huh.\n\nChannel 0: you get all the correspondence for for hub twenty four as well.\n\nChannel 1: Okay.\n\nChannel 0: Okay? So you'll just you'll get a second email through. You can still sign this document that that nothing's gonna change on like, this document will still\n\nChannel 1: Right.\n\nChannel 0: be fine.\n\nChannel 1: So I can still tell them what you have sent me.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: The\n\nChannel 0: You\n\nChannel 1: consent\n\nChannel 0: can still sign\n\nChannel 1: to renew\n\nChannel 0: this\n\nChannel 1: ongoing\n\nChannel 0: document.\n\nChannel 1: fee arrangement fee form.\n\nChannel 0: Yeah. Yeah. Yeah. You can certainly\n\nChannel 1: Okay.\n\nChannel 0: sign this one. But moving forward, I'll I'll send you the new I'll send you the update details document so that way your email address can get updated anyway because it needs to be in the Hub 24 system.\n\nChannel 1: Okay.\n\nChannel 0: That way you if anything happens unless you wanted to keep it at the earth moving.\n\nChannel 1: No. No. I don't. Alright.\n\nChannel 0: No. That's okay. Cool. I yeah. It it must like, we've updated in our system.\n\nWe just obviously haven't flowed it through to Hub 24. So I'll I'll get that change of details form filled out, and I'll send it through to you via, like, the same signing soft signing system. That way you're able to sign off on that, and we'll get that loaded to Hub 24. Okay?\n\nChannel 1: Okay. No worries.\n\nChannel 0: Perfect.\n\nChannel 1: Thank you.\n\nChannel 0: No issue. No. That's okay, Daniel. You have a great day.\n\nChannel 1: You too. Talk to you later.\n\nChannel 0: Bye.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to OC Financial.","start":2.24,"end":3.52,"sentiment":"positive","sentiment_score":0.3534054160118103},{"text":"This is Larissa speaking.","start":3.52,"end":4.74,"sentiment":"neutral","sentiment_score":0.26446983963251114}],"sentiment":"neutral","sentiment_score":0.3089376278221607,"channel":0,"num_words":8,"start":2.24,"end":4.74},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.0,"sentiment":"neutral","sentiment_score":0.08558018505573273},{"text":"I'm just inquiring about my my sort of profile with you guys.","start":6.0,"end":13.299999,"sentiment":"neutral","sentiment_score":0.06658851665755113},{"text":"I had a conversation last week, and","start":15.105,"end":20.005,"sentiment":"neutral","sentiment_score":0.035163682220237594}],"sentiment":"neutral","sentiment_score":0.056539408024400474,"channel":1,"num_words":20,"start":5.7599998,"end":20.005},{"sentences":[{"text":"Yeah.","start":19.535,"end":19.935,"sentiment":"neutral","sentiment_score":0.049588024616241455},{"text":"Sure.","start":19.935,"end":20.435,"sentiment":"neutral","sentiment_score":0.13570067286491394}],"sentiment":"neutral","sentiment_score":0.0926443487405777,"channel":0,"num_words":2,"start":19.535,"end":20.435},{"sentences":[{"text":"I just have to update my email address according to this record?","start":20.785,"end":26.4,"sentiment":"neutral","sentiment_score":0.07097629240403573},{"text":"Because I just went on to the follow-up email after the conversation to","start":26.4,"end":31.2,"sentiment":"neutral","sentiment_score":0.06913768041592377}],"sentiment":"neutral","sentiment_score":0.07002021417021752,"channel":1,"num_words":25,"start":20.785,"end":31.2},{"sentences":[{"text":"Yeah.","start":31.150002,"end":31.650002,"sentiment":"neutral","sentiment_score":0.16545966267585754}],"sentiment":"neutral","sentiment_score":0.16545966267585754,"channel":0,"num_words":1,"start":31.150002,"end":31.650002},{"sentences":[{"text":"sign the document saying that I'm happy to continue.","start":31.2,"end":34.26,"sentiment":"neutral","sentiment_score":0.31355585985713536}],"sentiment":"neutral","sentiment_score":0.31355585985713536,"channel":1,"num_words":9,"start":31.2,"end":34.26},{"sentences":[{"text":"Yeah.","start":35.31,"end":35.81,"sentiment":"neutral","sentiment_score":0.04860652983188629}],"sentiment":"neutral","sentiment_score":0.04860652983188629,"channel":0,"num_words":1,"start":35.31,"end":35.81},{"sentences":[{"text":"And I know that you have got my old email on here for some reason, but you send emails to the correct email.","start":35.44,"end":42.835,"sentiment":"neutral","sentiment_score":-0.10728542150362678}],"sentiment":"neutral","sentiment_score":-0.10728542150362678,"channel":1,"num_words":23,"start":35.44,"end":42.835},{"sentences":[{"text":"The","start":43.095,"end":43.495003,"sentiment":"neutral","sentiment_score":-0.1888038665056229}],"sentiment":"neutral","sentiment_score":-0.1888038665056229,"channel":0,"num_words":1,"start":43.095,"end":43.495003},{"sentences":[{"text":"I'm just not","start":43.135002,"end":43.695,"sentiment":"neutral","sentiment_score":-0.23438101013501486}],"sentiment":"neutral","sentiment_score":-0.23438101013501486,"channel":1,"num_words":3,"start":43.135002,"end":43.695},{"sentences":[{"text":"new","start":43.495003,"end":43.895,"sentiment":"neutral","sentiment_score":-0.2715688645839691}],"sentiment":"neutral","sentiment_score":-0.2715688645839691,"channel":0,"num_words":1,"start":43.495003,"end":43.895},{"sentences":[{"text":"sure.","start":43.695,"end":44.195,"sentiment":"neutral","sentiment_score":-0.17825569212436676}],"sentiment":"neutral","sentiment_score":-0.17825569212436676,"channel":1,"num_words":1,"start":43.695,"end":44.195},{"sentences":[{"text":"one.","start":43.895,"end":44.395,"sentiment":"neutral","sentiment_score":-0.1483166515827179}],"sentiment":"neutral","sentiment_score":-0.1483166515827179,"channel":0,"num_words":1,"start":43.895,"end":44.395},{"sentences":[{"text":"Or maybe it's the hub 24 document, sorry, that I'm looking at.","start":44.575,"end":48.275,"sentiment":"neutral","sentiment_score":-0.1097573855270942}],"sentiment":"neutral","sentiment_score":-0.1097573855270942,"channel":1,"num_words":12,"start":44.575,"end":48.275},{"sentences":[{"text":"Yeah.","start":48.135002,"end":48.635002,"sentiment":"neutral","sentiment_score":-0.026513593271374702},{"text":"Yeah.","start":48.935,"end":49.175003,"sentiment":"neutral","sentiment_score":-0.032513637095689774},{"text":"It'll be probably your old email address is connected to your to your sorry.","start":49.175003,"end":53.8,"sentiment":"neutral","sentiment_score":-0.1479367587183203},{"text":"You'll have 24 accounts probably connected to your old email address.","start":53.8,"end":57.18,"sentiment":"neutral","sentiment_score":-0.11307109011845155},{"text":"And going from there, that's okay.","start":59.32,"end":61.019997,"sentiment":"neutral","sentiment_score":-0.02070224890485406}],"sentiment":"neutral","sentiment_score":-0.1060041617319891,"channel":0,"num_words":33,"start":48.135002,"end":61.019997},{"sentences":[{"text":"Can you just what was your name?","start":61.079998,"end":62.76,"sentiment":"neutral","sentiment_score":-0.01665443873831204},{"text":"Sorry.","start":62.76,"end":63.079998,"sentiment":"neutral","sentiment_score":-0.05358726531267166},{"text":"Just so I can","start":63.079998,"end":63.98,"sentiment":"neutral","sentiment_score":-0.02881014533340931}],"sentiment":"neutral","sentiment_score":-0.0237840764845411,"channel":0,"num_words":12,"start":61.079998,"end":63.98},{"sentences":[{"text":"Yeah.","start":64.130005,"end":64.53,"sentiment":"neutral","sentiment_score":-0.014503797516226768},{"text":"Sorry.","start":64.53,"end":65.03,"sentiment":"neutral","sentiment_score":-0.05094278231263161}],"sentiment":"neutral","sentiment_score":-0.03272328991442919,"channel":1,"num_words":2,"start":64.130005,"end":65.03},{"sentences":[{"text":"pull up","start":64.985,"end":65.385,"sentiment":"neutral","sentiment_score":-0.05286054499447346}],"sentiment":"neutral","sentiment_score":-0.05286054499447346,"channel":0,"num_words":2,"start":64.985,"end":65.385},{"sentences":[{"text":"Daniel","start":65.17,"end":65.67,"sentiment":"neutral","sentiment_score":-0.052576251327991486}],"sentiment":"neutral","sentiment_score":-0.052576251327991486,"channel":1,"num_words":1,"start":65.17,"end":65.67},{"sentences":[{"text":"your account.","start":65.385,"end":66.205,"sentiment":"neutral","sentiment_score":-0.06931031122803688}],"sentiment":"neutral","sentiment_score":-0.06931031122803688,"channel":0,"num_words":2,"start":65.385,"end":66.205},{"sentences":[{"text":"Gretch.","start":65.73,"end":66.23,"sentiment":"neutral","sentiment_score":-0.08191342651844025}],"sentiment":"neutral","sentiment_score":-0.08191342651844025,"channel":1,"num_words":1,"start":65.73,"end":66.23},{"sentences":[{"text":"Is that g r e t c h?","start":68.665,"end":71.405,"sentiment":"neutral","sentiment_score":-0.030450810445472598}],"sentiment":"neutral","sentiment_score":-0.030450810445472598,"channel":0,"num_words":8,"start":68.665,"end":71.405},{"sentences":[{"text":"Sorry.","start":71.765,"end":72.085,"sentiment":"neutral","sentiment_score":-0.06140021234750748},{"text":"No t.","start":72.085,"end":72.905,"sentiment":"neutral","sentiment_score":-0.06529733166098595}],"sentiment":"neutral","sentiment_score":-0.06399829188982646,"channel":1,"num_words":3,"start":71.765,"end":72.905},{"sentences":[{"text":"Okay.","start":74.025,"end":74.525,"sentiment":"neutral","sentiment_score":-0.013932821340858936},{"text":"So let's","start":74.665,"end":76.035,"sentiment":"neutral","sentiment_score":-0.005954674212262034}],"sentiment":"neutral","sentiment_score":-0.008614056588461002,"channel":0,"num_words":3,"start":74.025,"end":76.035},{"sentences":[{"text":"G","start":76.005005,"end":76.245,"sentiment":"neutral","sentiment_score":-0.002808600664138794}],"sentiment":"neutral","sentiment_score":-0.002808600664138794,"channel":1,"num_words":1,"start":76.005005,"end":76.245},{"sentences":[{"text":"see.","start":76.035,"end":76.535,"sentiment":"neutral","sentiment_score":-0.0008061653934419155}],"sentiment":"neutral","sentiment_score":-0.0008061653934419155,"channel":0,"num_words":1,"start":76.035,"end":76.535},{"sentences":[{"text":"r e c h.","start":76.245,"end":77.465004,"sentiment":"neutral","sentiment_score":-0.0013793669204460457}],"sentiment":"neutral","sentiment_score":-0.0013793669204460457,"channel":1,"num_words":4,"start":76.245,"end":77.465004},{"sentences":[{"text":"Perfect.","start":78.57,"end":79.07,"sentiment":"neutral","sentiment_score":0.3007615804672241},{"text":"Oh, that's okay.","start":79.61,"end":80.41,"sentiment":"neutral","sentiment_score":0.16378492613633475},{"text":"Just give me one second.","start":80.41,"end":81.79,"sentiment":"neutral","sentiment_score":-0.025166213512420654},{"text":"Computer's running slow for the morning.","start":82.17,"end":84.51,"sentiment":"neutral","sentiment_score":-0.24696780244509378},{"text":"How was your weekend, though?","start":86.65,"end":88.270004,"sentiment":"neutral","sentiment_score":0.06714290976524354}],"sentiment":"neutral","sentiment_score":-0.023990348726511002,"channel":0,"num_words":20,"start":78.57,"end":88.270004},{"sentences":[{"text":"Yeah.","start":88.61,"end":88.85,"sentiment":"neutral","sentiment_score":0.10258038341999054},{"text":"Not bad.","start":88.85,"end":89.33,"sentiment":"neutral","sentiment_score":0.1942780762910843},{"text":"Yours?","start":89.33,"end":89.83,"sentiment":"neutral","sentiment_score":0.10437394678592682}],"sentiment":"neutral","sentiment_score":0.14887762069702148,"channel":1,"num_words":4,"start":88.61,"end":89.83},{"sentences":[{"text":"Yeah.","start":91.005,"end":91.505,"sentiment":"neutral","sentiment_score":0.16471952199935913}],"sentiment":"neutral","sentiment_score":0.16471952199935913,"channel":0,"num_words":1,"start":91.005,"end":91.505},{"sentences":[{"text":"Yeah.","start":91.185,"end":91.685,"sentiment":"neutral","sentiment_score":0.2980576753616333}],"sentiment":"neutral","sentiment_score":0.2980576753616333,"channel":1,"num_words":1,"start":91.185,"end":91.685},{"sentences":[{"text":"Pretty good.","start":91.565,"end":92.285,"sentiment":"positive","sentiment_score":0.5315534472465515},{"text":"Back into it for the for the morning.","start":92.285,"end":95.025,"sentiment":"neutral","sentiment_score":0.27320814318954945}],"sentiment":"neutral","sentiment_score":0.3248772040009499,"channel":0,"num_words":10,"start":91.565,"end":95.025},{"sentences":[{"text":"It gets all that.","start":96.465,"end":97.604996,"sentiment":"neutral","sentiment_score":0.04068650025874376}],"sentiment":"neutral","sentiment_score":0.04068650025874376,"channel":1,"num_words":4,"start":96.465,"end":97.604996},{"sentences":[{"text":"Sorry.","start":104.7,"end":104.94,"sentiment":"neutral","sentiment_score":-0.10625972598791122},{"text":"What was that?","start":104.94,"end":105.5,"sentiment":"neutral","sentiment_score":-0.1168762817978859},{"text":"I just missed 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system.","start":323.665,"end":332.63,"sentiment":"neutral","sentiment_score":0.11043952935590194},{"text":"That way you're able to sign off on that, and we'll get that loaded to Hub 24.","start":332.77002,"end":338.13,"sentiment":"neutral","sentiment_score":0.16437234685701482},{"text":"Okay?","start":338.13,"end":338.63,"sentiment":"neutral","sentiment_score":0.09288811683654784}],"sentiment":"neutral","sentiment_score":0.11198392593198353,"channel":0,"num_words":54,"start":321.185,"end":338.63},{"sentences":[{"text":"Okay.","start":339.195,"end":339.695,"sentiment":"neutral","sentiment_score":0.1316814124584198},{"text":"No worries.","start":339.915,"end":340.655,"sentiment":"neutral","sentiment_score":0.32893697917461395}],"sentiment":"neutral","sentiment_score":0.26318512360254925,"channel":1,"num_words":3,"start":339.195,"end":340.655},{"sentences":[{"text":"Perfect.","start":341.995,"end":342.495,"sentiment":"positive","sentiment_score":0.6369127035140991}],"sentiment":"positive","sentiment_score":0.6369127035140991,"channel":0,"num_words":1,"start":341.995,"end":342.495},{"sentences":[{"text":"Thank you.","start":342.155,"end":342.89502,"sentiment":"positive","sentiment_score":0.6588725447654724}],"sentiment":"positive","sentiment_score":0.6588725447654724,"channel":1,"num_words":2,"start":342.155,"end":342.89502},{"sentences":[{"text":"No issue.","start":342.715,"end":343.535,"sentiment":"neutral","sentiment_score":0.2526446729898453},{"text":"No.","start":343.995,"end":344.315,"sentiment":"neutral","sentiment_score":0.0360492542386055},{"text":"That's okay, Daniel.","start":344.315,"end":345.275,"sentiment":"positive","sentiment_score":0.6938604315121969},{"text":"You have a great day.","start":345.275,"end":346.33502,"sentiment":"positive","sentiment_score":0.8579060673713684}],"sentiment":"positive","sentiment_score":0.6284045665101572,"channel":0,"num_words":11,"start":342.715,"end":346.33502},{"sentences":[{"text":"You too.","start":346.71503,"end":347.375,"sentiment":"positive","sentiment_score":0.6360882222652435},{"text":"Talk to you later.","start":347.435,"end":348.415,"sentiment":"positive","sentiment_score":0.43535254150629044}],"sentiment":"positive","sentiment_score":0.5022644350926081,"channel":1,"num_words":6,"start":346.71503,"end":348.415},{"sentences":[{"text":"Bye.","start":348.555,"end":349.055,"sentiment":"neutral","sentiment_score":0.2785893678665161}],"sentiment":"neutral","sentiment_score":0.2785893678665161,"channel":0,"num_words":1,"start":348.555,"end":349.055},{"sentences":[{"text":"You too.","start":348.635,"end":349.295,"sentiment":"neutral","sentiment_score":0.2904305011034012},{"text":"Bye.","start":349.67502,"end":350.17502,"sentiment":"neutral","sentiment_score":0.1698673665523529}],"sentiment":"neutral","sentiment_score":0.2502427895863851,"channel":1,"num_words":3,"start":348.635,"end":350.17502},{"sentences":[{"text":"Bye.","start":349.755,"end":350.255,"sentiment":"neutral","sentiment_score":-0.12009696662425996}],"sentiment":"neutral","sentiment_score":-0.12009696662425996,"channel":0,"num_words":1,"start":349.755,"end":350.255}]},"summary":{"result":"success","short":"The customer, Daniel, called the representative, Larissa, to inquire about his profile with the company. Larissa updated Daniel's email address and suggested he try logging in to his hub 24 account to see if the email address is connected to his old email. Larissa will send Daniel a change of details form and update his email address on his account."},"intents":{"segments":[{"text":"I'm just inquiring about my my sort of profile with you guys. I had a conversation last week, and Yeah. Sure.","start_word":9,"end_word":29,"intents":[{"intent":"View account","confidence_score":0.000019069983}]},{"text":"I just have to update my email address according to this record?","start_word":30,"end_word":41,"intents":[{"intent":"Update email","confidence_score":0.2248358}]},{"text":"sign the document saying that I'm happy to continue. Yeah.","start_word":56,"end_word":65,"intents":[{"intent":"Sign document","confidence_score":0.046939883}]},{"text":"and if we need to, we'll get I'll have a look at the forms that were sent you just so I definitely cross it. And and from there, I'll I'll send you any updated forms that may need to to happen to update your email address with Hub twenty four. Good.","start_word":366,"end_word":416,"intents":[{"intent":"Update email","confidence_score":0.09792666}]},{"text":"So what I will do is I will actually send you a change of details form as well for hub twenty four to make sure that your email address on your hub twenty four account is connected to your new new email sorry, new email account.","start_word":589,"end_word":634,"intents":[{"intent":"Request email update","confidence_score":0.0006299093}]}]},"sentiments":{"segments":[{"text":"Welcome to OC Financial.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.348976194858551},{"text":"This is Larissa speaking. Hi. I'm just inquiring about my my sort of profile with you guys. I had a conversation last week, and Yeah. Sure. I just have to update my email address according to this record? Because I just went on to the follow-up email after the conversation to Yeah. sign the document saying that I'm happy to continue. Yeah. And I know that you have got my old email on here for some reason, but you send emails to the correct email. The I'm just not new sure. one. Or maybe it's the hub 24 document, sorry, that I'm looking at. Yeah. Yeah. It'll be probably your old email address is connected to your to your sorry. You'll have 24 accounts probably connected to your old email address. And going from there, that's okay. Can you just what was your name? Sorry. Just so I can Yeah. Sorry. pull up Daniel your account. Gretch. Is that g r e t c h? Sorry. No t. Okay. So let's G see. r e c h. Perfect. Oh, that's okay. Just give me one second. Computer's running slow for the morning. How was your weekend, though? Yeah. Not bad. Yours? Yeah. Yeah.","start_word":4,"end_word":206,"sentiment":"neutral","sentiment_score":-0.0058737341314554214},{"text":"Pretty good.","start_word":207,"end_word":208,"sentiment":"positive","sentiment_score":0.5107420682907104},{"text":"Back into it for the for the morning. It gets all that. Sorry. What was that? I just missed you. Sorry. Yes, sir. I said, yeah, it gets like It that in the morning. That's all. does. Yeah. It does. Sorry.","start_word":209,"end_word":249,"sentiment":"neutral","sentiment_score":-0.02654355764389038},{"text":"Seems like the Internet's just kind of playing its funny game.","start_word":250,"end_word":260,"sentiment":"negative","sentiment_score":-0.46684396266937256},{"text":"Alright. So the the form that you're looking at that has your email address on it, that email address is the like, is your is your old one. Correct? Thed.cearthmoving@outlook is my old one. Okay. Yep. I don't know Perfect. if it's Alright. yeah. On that form. Alright. Just try to log in to your Hub twenty four account to see what email address it's actually connected to, but it seems like Hub's just crashed out on my Internet either either way. But what I will do is I will have a look into it, see what's happening on this side of things. And Mhmm. and if we need to, we'll get I'll have a look at the forms that were sent you just so I definitely cross it. And and from there, I'll I'll send you any updated forms that may need to to happen to update your email address with Hub twenty four. Good. So I just can't get in to have a look at the forms right this second. But I can see that, like, we've in our system, we've got your email addresses, not not that one, Yeah. which is Okay. obviously the one that we've we've emailed you. Yeah. Yeah. So, Okay. yeah, I'll just have a look at your your hub twenty four account, see what's happening there, have a look at the forms that were sent you in total, and I'll flick you an email just to let you know, you know, whether there's an extra form that needs to be sent or or whether everything that you've got there will allow the update to happen. Okay. No worries.","start_word":261,"end_word":536,"sentiment":"neutral","sentiment_score":-0.01246633392461724},{"text":"Just have to look at, like, three different screens, and they're not loading that fast.","start_word":537,"end_word":551,"sentiment":"negative","sentiment_score":-0.3643759489059448},{"text":"Oh, my word. Yeah. I can see that you spoke to Tommy. Yeah. Probably gonna have to yeah. I can see the form you're looking at. It's got your preferred email as the as the earthmoving one. So what I will do is I will actually send you a change of details form as well for hub twenty four to make sure that your email address on your hub twenty four account is connected to your new new email sorry, new email account. So that way, you Uh-huh. get all the correspondence for for hub twenty four as well. Okay. Okay? So you'll just you'll get a second email through. You can still sign this document that that nothing's gonna change on like, this document will still Right. be fine. So I can still tell them what you have sent me. Yeah. Yeah. The You consent can still sign to renew this ongoing document. fee arrangement fee form. Yeah. Yeah. Yeah. You can certainly Okay. sign this one. But moving forward, I'll I'll send you the new I'll send you the update details document so that way your email address can get updated anyway because it needs to be in the Hub 24 system. Okay. That way you if anything happens unless you wanted to keep it at the earth moving. No. No. I don't. Alright. No. That's okay. Cool. I yeah. It it must like, we've updated in our system. We just obviously haven't flowed it through to Hub 24. So I'll I'll get that change of details form filled out, and I'll send it through to you via, like, the same signing soft signing system. That way you're able to sign off on that, and we'll get that loaded to Hub 24. Okay? Okay.","start_word":552,"end_word":847,"sentiment":"neutral","sentiment_score":0.06534468994249364},{"text":"No worries. Perfect. Thank you.","start_word":848,"end_word":852,"sentiment":"positive","sentiment_score":0.5350503921508789},{"text":"No issue. No.","start_word":853,"end_word":855,"sentiment":"neutral","sentiment_score":0.15876396000385284},{"text":"That's okay, Daniel. You have a great day. You too. Talk to you later.","start_word":856,"end_word":869,"sentiment":"positive","sentiment_score":0.6722514629364014},{"text":"Bye. You too. Bye. Bye.","start_word":870,"end_word":874,"sentiment":"neutral","sentiment_score":0.2120826244354248}],"average":{"sentiment":"neutral","sentiment_score":0.02317047119140625}}}}