{"metadata":{"transaction_key":"deprecated","request_id":"01a0fee4-cb11-7f73-ad03-4f5f35e71a69","sha256":"19e17a388c2ec8aba1a3343765b81c3596542400886d4d2200b3442fb2effe0d","created":"2026-10-02T23:13:23.743Z","duration":41.975937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":119,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":132,"output_tokens":132},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":132,"output_tokens":17}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Sanish. My name is Mary, and I'm calling from Airtel. I'm just following up regarding with your router as it's available for pickup. So we're just following up if the router has been picked up and... So that we can help you assist and get connected to your Internet. If you have already picked it up and need further assistance setting up your router, please don't hesitate to call us, and we'll be more than happy to assist. Thank you, and have a great day. Goodbye for now.","confidence":1.0,"words":[{"word":"hello","start":10.96,"end":11.36,"confidence":0.9885254,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.08125219494104385},{"word":"sanish","start":11.36,"end":11.84,"confidence":0.726237,"punctuated_word":"Sanish.","sentiment":"neutral","sentiment_score":0.07706895470619202},{"word":"my","start":11.84,"end":11.92,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.062423739582300186},{"word":"name","start":11.92,"end":12.16,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.06542274355888367},{"word":"is","start":12.16,"end":12.32,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07588917016983032},{"word":"mary","start":12.32,"end":12.639999,"confidence":0.9814453,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.08018717169761658},{"word":"and","start":12.639999,"end":12.96,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06718936562538147},{"word":"i'm","start":12.96,"end":13.12,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.06419232487678528},{"word":"calling","start":13.12,"end":13.44,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.05603650212287903},{"word":"from","start":13.44,"end":13.679999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08759409934282303},{"word":"airtel","start":13.679999,"end":14.16,"confidence":0.9370117,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.06550141423940659},{"word":"i'm","start":14.16,"end":14.4,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05641935020685196},{"word":"just","start":14.4,"end":14.639999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06505267322063446},{"word":"following","start":14.639999,"end":15.04,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.05663171410560608},{"word":"up","start":15.04,"end":15.315,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.05256118252873421},{"word":"regarding","start":15.474999,"end":15.875,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.04901504144072533},{"word":"with","start":15.875,"end":16.375,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06602898240089417},{"word":"your","start":17.234999,"end":17.555,"confidence":0.7192383,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09530122578144072},{"word":"router","start":17.555,"end":18.055,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.07905741035938263},{"word":"as","start":18.755,"end":19.154999,"confidence":0.76123047,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05422678962349892},{"word":"it's","start":19.154999,"end":19.555,"confidence":0.89990234,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04388948529958725},{"word":"available","start":19.555,"end":19.955,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.03944924473762512},{"word":"for","start":19.955,"end":20.115,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04432806745171547},{"word":"pickup","start":20.115,"end":20.515,"confidence":0.8864746,"punctuated_word":"pickup.","sentiment":"neutral","sentiment_score":0.040237873792648315},{"word":"so","start":20.515,"end":20.675,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03301204741001129},{"word":"we're","start":20.675,"end":20.914999,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.027620434761047363},{"word":"just","start":20.914999,"end":21.154999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.028193915262818336},{"word":"following","start":21.154999,"end":21.474998,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.023099711164832115},{"word":"up","start":21.474998,"end":21.795,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.02196532115340233},{"word":"if","start":21.795,"end":22.295,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03288428112864494},{"word":"the","start":22.675,"end":22.914999,"confidence":0.9526367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02227061800658703},{"word":"router","start":22.914999,"end":23.314999,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.020972514525055885},{"word":"has","start":23.314999,"end":23.474998,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.017485279589891434},{"word":"been","start":23.474998,"end":23.634998,"confidence":0.9951172,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.022533800452947617},{"word":"picked","start":23.634998,"end":23.954998,"confidence":1.0,"punctuated_word":"picked","sentiment":"neutral","sentiment_score":0.02127450704574585},{"word":"up","start":23.954998,"end":24.115,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.022861557081341743},{"word":"and","start":24.115,"end":24.615,"confidence":0.6699219,"punctuated_word":"and...","sentiment":"neutral","sentiment_score":0.018978074193000793},{"word":"so","start":26.515,"end":26.675,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11420388519763948},{"word":"that","start":26.675,"end":26.835,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10658595710992812},{"word":"we","start":26.835,"end":26.994999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.21685880422592163},{"word":"can","start":26.994999,"end":27.235,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2295425236225128},{"word":"help","start":27.235,"end":27.395,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.2772323489189148},{"word":"you","start":27.395,"end":27.715,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2449668049812317},{"word":"assist","start":27.715,"end":28.215,"confidence":0.7348633,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.24327144026756287},{"word":"and","start":28.435,"end":28.675,"confidence":0.8720703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.3077876567840576},{"word":"get","start":28.675,"end":28.914999,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.2869548797607422},{"word":"connected","start":28.914999,"end":29.314999,"confidence":0.99902344,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.2860509753227234},{"word":"to","start":29.314999,"end":29.474998,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.33189284801483154},{"word":"your","start":29.474998,"end":29.634998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.255566269159317},{"word":"internet","start":29.634998,"end":30.134998,"confidence":0.9921875,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.24114832282066345},{"word":"if","start":30.66,"end":30.82,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.16354507207870483},{"word":"you","start":30.82,"end":30.98,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22777600586414337},{"word":"have","start":30.98,"end":31.3,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.13293781876564026},{"word":"already","start":31.3,"end":31.62,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.15774941444396973},{"word":"picked","start":31.62,"end":31.86,"confidence":0.58203125,"punctuated_word":"picked","sentiment":"neutral","sentiment_score":0.1345454454421997},{"word":"it","start":31.86,"end":31.94,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12831851840019226},{"word":"up","start":31.94,"end":32.1,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1013445407152176},{"word":"and","start":32.1,"end":32.26,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05983421206474304},{"word":"need","start":32.26,"end":32.42,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.08620640635490417},{"word":"further","start":32.42,"end":32.74,"confidence":0.99902344,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.13492776453495026},{"word":"assistance","start":32.74,"end":33.24,"confidence":1.0,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.12197364866733552},{"word":"setting","start":33.94,"end":34.18,"confidence":0.96240234,"punctuated_word":"setting","sentiment":"neutral","sentiment_score":0.2600858211517334},{"word":"up","start":34.18,"end":34.34,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.22617553174495697},{"word":"your","start":34.34,"end":34.5,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17928697168827057},{"word":"router","start":34.5,"end":34.82,"confidence":1.0,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.12445476651191711},{"word":"please","start":34.82,"end":35.06,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.1052057147026062},{"word":"don't","start":35.06,"end":35.22,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.19276976585388184},{"word":"hesitate","start":35.22,"end":35.54,"confidence":1.0,"punctuated_word":"hesitate","sentiment":"neutral","sentiment_score":0.1602894365787506},{"word":"to","start":35.54,"end":35.62,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18262745440006256},{"word":"call","start":35.62,"end":35.86,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.18497490882873535},{"word":"us","start":35.86,"end":36.02,"confidence":0.87841797,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":0.22240179777145383},{"word":"and","start":36.02,"end":36.18,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.36005544662475586},{"word":"we'll","start":36.18,"end":36.34,"confidence":0.99902344,"punctuated_word":"we'll","sentiment":"positive","sentiment_score":0.4776637554168701},{"word":"be","start":36.34,"end":36.5,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5098721385002136},{"word":"more","start":36.5,"end":36.66,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.5800280570983887},{"word":"than","start":36.66,"end":36.82,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.5265081524848938},{"word":"happy","start":36.82,"end":37.06,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.6107406616210938},{"word":"to","start":37.06,"end":37.22,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5416078567504883},{"word":"assist","start":37.22,"end":37.72,"confidence":0.98657227,"punctuated_word":"assist.","sentiment":"positive","sentiment_score":0.4443241059780121},{"word":"thank","start":37.78,"end":37.94,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7472996711730957},{"word":"you","start":37.94,"end":38.1,"confidence":0.9880371,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7235714197158813},{"word":"and","start":38.1,"end":38.34,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6319320797920227},{"word":"have","start":38.34,"end":38.5,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7024152874946594},{"word":"a","start":38.5,"end":38.66,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6982084512710571},{"word":"great","start":38.66,"end":38.82,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7593672871589661},{"word":"day","start":38.82,"end":39.059998,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7036896347999573},{"word":"goodbye","start":39.059998,"end":39.46,"confidence":0.9790039,"punctuated_word":"Goodbye","sentiment":"neutral","sentiment_score":0.06545485556125641},{"word":"for","start":39.46,"end":39.62,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06482420861721039},{"word":"now","start":39.62,"end":40.12,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.05576604604721069}],"paragraphs":{"transcript":"\nHello, Sanish. My name is Mary, and I'm calling from Airtel. I'm just following up regarding with your router as it's available for pickup. So we're just following up if the router has been picked up and... So that we can help you assist and get connected to your Internet.\n\nIf you have already picked it up and need further assistance setting up your router, please don't hesitate to call us, and we'll be more than happy to assist. Thank you, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hello, Sanish.","start":10.96,"end":11.84,"sentiment":"neutral","sentiment_score":0.07916057482361794},{"text":"My name is Mary, and I'm calling from Airtel.","start":11.84,"end":14.16,"sentiment":"neutral","sentiment_score":0.06938183680176735},{"text":"I'm just following up regarding with your router as it's available for pickup.","start":14.16,"end":20.515,"sentiment":"neutral","sentiment_score":0.057092233919180356},{"text":"So we're just following up if the router has been picked up and...","start":20.515,"end":24.615,"sentiment":"neutral","sentiment_score":0.024088620136563595},{"text":"So that we can help you assist and get connected to your Internet.","start":26.515,"end":30.134998,"sentiment":"neutral","sentiment_score":0.24169713201431128}],"sentiment":"neutral","sentiment_score":0.0996034299954772,"num_words":50,"start":10.96,"end":30.134998},{"sentences":[{"text":"If you have already picked it up and need further assistance setting up your router, please don't hesitate to call us, and we'll be more than happy to assist.","start":30.66,"end":37.72,"sentiment":"neutral","sentiment_score":0.25304245486341675},{"text":"Thank you, and have a great day.","start":37.78,"end":39.059998,"sentiment":"positive","sentiment_score":0.7094976902008057},{"text":"Goodbye for now.","start":39.059998,"end":40.12,"sentiment":"neutral","sentiment_score":0.062015036741892494}],"sentiment":"neutral","sentiment_score":0.32027590083770263,"num_words":39,"start":30.66,"end":40.12}]}}]},{"alternatives":[{"transcript":"You have reached the message bank of 0420474673.","confidence":1.0,"words":[{"word":"you","start":0.96,"end":1.12,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.01055918075144291},{"word":"have","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.009948843158781528},{"word":"reached","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.008770367130637169},{"word":"the","start":1.68,"end":1.8399999,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0044235424138605595},{"word":"message","start":1.8399999,"end":2.24,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.0019606007263064384},{"word":"bank","start":2.24,"end":2.48,"confidence":0.9951172,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.0008887536823749542},{"word":"of","start":2.48,"end":2.98,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.004188935272395611},{"word":"0420474673","start":3.1999998,"end":9.059999,"confidence":0.99970704,"punctuated_word":"0420474673.","sentiment":"neutral","sentiment_score":0.0014298100722953675}],"paragraphs":{"transcript":"\nYou have reached the message bank of 0420474673.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0420474673.","start":0.96,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.004913801632937975}],"sentiment":"neutral","sentiment_score":-0.004913801632937975,"num_words":8,"start":0.96,"end":9.059999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the message bank of 0420474673.\n\nChannel 0: Hello, Sanish. My name is Mary, and I'm calling from Airtel. I'm just following up regarding with your router as it's available for pickup. So we're just following up if the router has been picked up and... So that we can help you assist and get connected to your Internet.\n\nIf you have already picked it up and need further assistance setting up your router, please don't hesitate to call us, and we'll be more than happy to assist. Thank you, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0420474673.","start":0.96,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.004913801632937975}],"sentiment":"neutral","sentiment_score":-0.004913801632937975,"channel":1,"num_words":8,"start":0.96,"end":9.059999},{"sentences":[{"text":"Hello, Sanish.","start":10.96,"end":11.84,"sentiment":"neutral","sentiment_score":0.07916057482361794},{"text":"My name is Mary, and I'm calling from Airtel.","start":11.84,"end":14.16,"sentiment":"neutral","sentiment_score":0.06938183680176735},{"text":"I'm just following up regarding with your router as it's available for pickup.","start":14.16,"end":20.515,"sentiment":"neutral","sentiment_score":0.057092233919180356},{"text":"So we're just following up if the router has been picked up and...","start":20.515,"end":24.615,"sentiment":"neutral","sentiment_score":0.024088620136563595},{"text":"So that we can help you assist and get connected to your Internet.","start":26.515,"end":30.134998,"sentiment":"neutral","sentiment_score":0.24169713201431128}],"sentiment":"neutral","sentiment_score":0.0996034299954772,"channel":0,"num_words":50,"start":10.96,"end":30.134998},{"sentences":[{"text":"If you have already picked it up and need further assistance setting up your router, please don't hesitate to call us, and we'll be more than happy to assist.","start":30.66,"end":37.72,"sentiment":"neutral","sentiment_score":0.25304245486341675},{"text":"Thank you, and have a great day.","start":37.78,"end":39.059998,"sentiment":"positive","sentiment_score":0.7094976902008057},{"text":"Goodbye for now.","start":39.059998,"end":40.12,"sentiment":"neutral","sentiment_score":0.062015036741892494}],"sentiment":"neutral","sentiment_score":0.32027590083770263,"channel":0,"num_words":39,"start":30.66,"end":40.12}]},"summary":{"result":"success","short":"A representative from Airtel named Mary is calling Sanish to follow up on his router repair and to help him connect to his internet. Mary informs Sanish that he can call if he needs further assistance setting up his router and assures him that they will be happy to assist."},"intents":{"segments":[{"text":"I'm just following up regarding with your router as it's available for pickup.","start_word":19,"end_word":31,"intents":[{"intent":"Follow up with router","confidence_score":0.065589696}]},{"text":"If you have already picked it up and need further assistance setting up your router, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":58,"end_word":86,"intents":[{"intent":"Assist with router setup","confidence_score":0.25720158}]},{"text":"Thank you, and have a great day. Goodbye for now.","start_word":87,"end_word":96,"intents":[{"intent":"Wish good day","confidence_score":0.25408417}]}]},"sentiments":{"segments":[{"text":"You have reached the message bank of 0420474673. Hello, Sanish. My name is Mary, and I'm calling from Airtel. I'm just following up regarding with your router as it's available for pickup. So we're just following up if the router has been picked up and... So that we can help you assist and get connected to your Internet. If you have already picked it up and need further assistance setting up your router, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":0,"end_word":86,"sentiment":"neutral","sentiment_score":0.13431838154792786},{"text":"Thank you, and have a great day.","start_word":87,"end_word":93,"sentiment":"positive","sentiment_score":0.7091953158378601},{"text":"Goodbye for now.","start_word":94,"end_word":96,"sentiment":"neutral","sentiment_score":0.07205380499362946}],"average":{"sentiment":"neutral","sentiment_score":0.1750394358779445}}}}