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Hi. It's Liversa. How are you doing?\n\nChannel 1: Hi. Laura said very well. I've got Rafael on the phone for you.\n\nChannel 0: Thanks. I'm just talking, sir.\n\nChannel 1: Hey. Hang on. Let me just correct myself. Did he hear her whisper?\n\nChannel 0: No.\n\nChannel 1: No? She's gonna change it to you. Okay. Hang on just a sec. I'll transfer the call.\n\nChannel 0: Okay. Bye bye.\n\nChannel 1: Bye bye.\n\nChannel 0: Hi, Rafael. How are\n\nChannel 1: Hi.\n\nChannel 0: you going?\n\nChannel 1: Good. How are you?\n\nChannel 0: Good. Good.\n\nChannel 1: Well, this is Hello?\n\nChannel 0: I'm here. Can you hear me?\n\nChannel 1: Yeah. I don't know what's going on there.\n\nChannel 0: I'm sorry.\n\nChannel 1: Oh, okay. That's alright. That's not your fault. It's not\n\nChannel 0: Oh,\n\nChannel 1: now.\n\nChannel 0: the line is\n\nChannel 1: I'm\n\nChannel 0: re\n\nChannel 1: fine.\n\nChannel 0: the line is really bad. Do you want me to give you a callback?\n\nChannel 1: Sure. 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Rafael, is on the phone with Liversa, who is trying to transfer him to someone else. The call quality is poor and Liversa has to switch the call to Rafael's new line. Rafael asks Liversa to call him back on a better line and they agree to do so."},"intents":{"segments":[{"text":"Hang on just a sec. I'll transfer the call. Okay.","start_word":49,"end_word":58,"intents":[{"intent":"Transfer call","confidence_score":0.46517333}]},{"text":"Do you want me to give you a callback? Sure.","start_word":119,"end_word":128,"intents":[{"intent":"Callback","confidence_score":0.12165817}]}]},"sentiments":{"segments":[{"text":"Hi, Rochelle. Hi. It's Liversa. How are you doing? Hi.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.20746739208698273},{"text":"Laura said very well. I've got Rafael on the phone for you. Thanks.","start_word":10,"end_word":22,"sentiment":"positive","sentiment_score":0.4730674922466278},{"text":"I'm just talking, sir. Hey. Hang on. Let me just correct myself. Did he hear her whisper? No. No? She's gonna change it to you. Okay. Hang on just a sec. I'll transfer the call. Okay. Bye bye. Bye bye. Hi, Rafael. How are Hi. you going? Good. How are you? Good. Good. Well, this is Hello? I'm here. Can you hear me? Yeah. I don't know what's going on there. I'm sorry. Oh, okay. That's alright. That's not your fault. It's not Oh, now. the line is I'm re fine.","start_word":23,"end_word":113,"sentiment":"neutral","sentiment_score":-0.0008996069664135575},{"text":"the line is really bad.","start_word":114,"end_word":118,"sentiment":"negative","sentiment_score":-0.5590437054634094},{"text":"Do you want me to give you a callback? Sure. That's fine. Yeah. If you don't mind. Yeah. Just give me one second. I'll I'll ring you just hopefully, it's a better line. Alright. Thanks. Won't be a sec. Cheers. Bye. Bye.","start_word":119,"end_word":160,"sentiment":"neutral","sentiment_score":0.035363662987947464}],"average":{"sentiment":"neutral","sentiment_score":0.04342113963344641}}}}