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Jill speaking.\n\nChannel 0: Yes. Good morning. Jill, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Alright. Thank you, Ronald. You've actually called on a personal mobile.\n\nChannel 0: Yep.\n\nChannel 1: This is\n\nChannel 0: I\n\nChannel 1: not\n\nChannel 0: am.\n\nChannel 1: a business. Yes. This is not a business number.\n\nChannel 0: Alright. Okay. Well,\n\nChannel 1: Okay.\n\nChannel 0: would you like to take this call?\n\nChannel 1: No. Thank you.\n\nChannel 0: Alright. 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Jill informed Ronald that she had called on a personal mobile and that she wasn't a business number. Ronald offered to take the call, but Jill declined and ended the call."},"intents":{"segments":[{"text":"Yes. Good morning. Jill, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Thank you, Ronald. You've actually called on a personal mobile. Yep. This is I not am. a business. Yes. This is not a business number. Alright. Okay. Well, Okay. would you like to take this call? No. Thank you. Alright. Thank you. Bye. No problem.","start_word":3,"end_word":63,"intents":[{"intent":"Greeting","confidence_score":0.0072877244}]},{"text":"You've actually called on a personal mobile. Yep. This is I not am. a business. Yes. This is not a business number. Alright. Okay.","start_word":22,"end_word":45,"intents":[{"intent":"Providing personal mobile number","confidence_score":0.019749846}]},{"text":"This is not a business number. Alright. Okay.","start_word":38,"end_word":45,"intents":[{"intent":"Declining business number","confidence_score":0.11176705}]},{"text":"Well, Okay. would you like to take this call? No. Thank you. Alright. Thank you. Bye. No problem.","start_word":46,"end_word":63,"intents":[{"intent":"Introducing oneself","confidence_score":0.030379597},{"intent":"Confirming identity","confidence_score":0.103922725}]},{"text":"No. Thank you. Alright. Thank you. Bye. No problem.","start_word":55,"end_word":63,"intents":[{"intent":"Refusing call","confidence_score":0.007603033}]},{"text":"Thank you. Bye. No problem.","start_word":59,"end_word":63,"intents":[{"intent":"Ending conversation","confidence_score":0.04727353}]}]},"sentiments":{"segments":[{"text":"Hello. Jill speaking. Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.101170651614666},{"text":"Good morning. Jill, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":4,"end_word":17,"sentiment":"positive","sentiment_score":0.4450417459011078},{"text":"Alright.","start_word":18,"end_word":18,"sentiment":"neutral","sentiment_score":0.2161577343940735},{"text":"Thank you, Ronald.","start_word":19,"end_word":21,"sentiment":"positive","sentiment_score":0.4351123869419098},{"text":"You've actually called on a personal mobile. Yep.","start_word":22,"end_word":29,"sentiment":"neutral","sentiment_score":0.046632070094347},{"text":"This is I not am. a business.","start_word":30,"end_word":36,"sentiment":"negative","sentiment_score":-0.3598749339580536},{"text":"Yes. This is not a business number. Alright. Okay. Well, Okay. would you like to take this call? No. Thank you. Alright. Thank you. Bye. No problem.","start_word":37,"end_word":63,"sentiment":"neutral","sentiment_score":-0.009012618102133274}],"average":{"sentiment":"neutral","sentiment_score":0.0917792456490653}}}}