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Probably just updated it. So it's the 18th Of Mary 18 Mary, the 18th Of 18 Mary Lane Crescent, Merrimack, Queensland 4226, and my date of birth is the 11/04/1990. I've got an appointment this afternoon. I'm gonna have to reschedule. I'm sorry. I've got an appointment. That's no. That's right. I've got an appointment for work. It's a director's meeting. Yeah. Work. It's a work commitment. I believe it's just for urine. So oh, okay. Okay. Yeah. Correct. I've got a broken scaffold. And I believe that the next catch up was gonna be talking about doing just just coming in for, like, five minutes and doing a urine cotton sample to make sure there's no nicotine in my system. That's what they told me. Well, yeah, we're waiting on surgery so that but but I need to make sure that because of the bone that's broken, it's got very low blood flow. Okay. Okay. Let's have a look once. No. That's no. That's okay. Give me a second. What time is the booking again? If I was to postpone, where where would I postpone it to? And how long will this appointment take? Okay. Well, yeah, just thinking about it, I usually get the code and then sit there and wait for a while, like, half an hour to now. Right? Sorry. Is it okay. It's it's it's it's one of those hurry up and wait things with doctor surgery. So you know what? Let's keep it. I might be about fifteen minutes late, half an hour late, but, like, I mean, at least I'll be there. I understand. I understand. No. That's okay. Yeah. If you can do that, that'll be amazing. Thank you. Awesome. Thanks. Thanks. You too. See you. 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Thank you. Hey there, Connie. I can get it for you. One second.\n\nIt is you are in. Let's search it. There you go. 222 0140. Severiano Zotta, and my date of birth is the 11/04/1990.\n\nProbably just updated it. So it's the 18th Of Mary 18 Mary, the 18th Of 18 Mary Lane Crescent, Merrimack, Queensland 4226, and my date of birth is the 11/04/1990. I've got an appointment this afternoon. I'm gonna have to reschedule. I'm sorry.\n\nI've got an appointment. That's no. That's right. I've got an appointment for work. It's a director's meeting.\n\nYeah. Work. It's a work commitment. I believe it's just for urine. So oh, okay.\n\nOkay. Yeah. Correct. I've got a broken scaffold. And I believe that the next catch up was gonna be talking about doing just just coming in for, like, five minutes and doing a urine cotton sample to make sure there's no nicotine in my system.\n\nThat's what they told me. Well, yeah, we're waiting on surgery so that but but I need to make sure that because of the bone that's broken, it's got very low blood flow. Okay. Okay. Let's have a look once.\n\nNo. That's no. That's okay. Give me a second. What time is the booking again?\n\nIf I was to postpone, where where would I postpone it to? And how long will this appointment take? Okay. Well, yeah, just thinking about it, I usually get the code and then sit there and wait for a while, like, half an hour to now. Right?\n\nSorry. Is it okay. It's it's it's it's one of those hurry up and wait things with doctor surgery. So you know what? Let's keep it.\n\nI might be about fifteen minutes late, half an hour late, but, like, I mean, at least I'll be there. I understand. I understand. No. That's okay.\n\nYeah. If you can do that, that'll be amazing. Thank you. Awesome. Thanks.\n\nThanks. You too. See you. Bye bye.","paragraphs":[{"sentences":[{"text":"All good.","start":106.0,"end":106.72,"sentiment":"neutral","sentiment_score":0.13849574699997902},{"text":"Thank you.","start":106.72,"end":107.46,"sentiment":"neutral","sentiment_score":0.14693447947502136},{"text":"Hey there, Connie.","start":545.195,"end":546.17505,"sentiment":"neutral","sentiment_score":0.09807761510213216},{"text":"I can get it for you.","start":547.11505,"end":548.715,"sentiment":"neutral","sentiment_score":0.14500574519236883},{"text":"One second.","start":548.715,"end":549.53503,"sentiment":"neutral","sentiment_score":0.02878278400748968}],"sentiment":"neutral","sentiment_score":0.11951288916170597,"num_words":15,"start":106.0,"end":549.53503},{"sentences":[{"text":"It is you are in.","start":549.755,"end":553.835,"sentiment":"neutral","sentiment_score":0.055096236616373064},{"text":"Let's search it.","start":553.835,"end":554.55505,"sentiment":"neutral","sentiment_score":0.061461955308914185},{"text":"There you go.","start":554.55505,"end":555.195,"sentiment":"neutral","sentiment_score":0.03938186913728714},{"text":"222 0140.","start":555.195,"end":559.02,"sentiment":"neutral","sentiment_score":0.014471522066742182},{"text":"Severiano Zotta, and my date of birth is the 11/04/1990.","start":562.22003,"end":566.32,"sentiment":"neutral","sentiment_score":0.016197131481021643}],"sentiment":"neutral","sentiment_score":0.03343160936365957,"num_words":23,"start":549.755,"end":566.32},{"sentences":[{"text":"Probably just updated it.","start":569.66003,"end":570.86005,"sentiment":"neutral","sentiment_score":0.02288013929501176},{"text":"So it's the 18th Of Mary 18 Mary, the 18th Of 18 Mary Lane Crescent, Merrimack, Queensland 4226, and my date of birth is the 11/04/1990.","start":570.86005,"end":583.385,"sentiment":"neutral","sentiment_score":0.03323966486809345},{"text":"I've got an appointment this 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okay.","start":611.425,"end":617.125,"sentiment":"neutral","sentiment_score":-0.02279438761373361}],"sentiment":"neutral","sentiment_score":-0.03433354174097379,"num_words":15,"start":605.745,"end":617.125},{"sentences":[{"text":"Okay.","start":619.37,"end":619.87,"sentiment":"neutral","sentiment_score":-0.02582128345966339},{"text":"Yeah.","start":620.49,"end":620.89,"sentiment":"neutral","sentiment_score":-0.014069372788071632},{"text":"Correct.","start":620.89,"end":621.21,"sentiment":"neutral","sentiment_score":-0.04994971305131912},{"text":"I've got a broken scaffold.","start":621.21,"end":622.51,"sentiment":"neutral","sentiment_score":-0.23245263397693633},{"text":"And I believe that the next catch up was gonna be talking about doing just just coming in for, like, five minutes and doing a urine cotton sample to make sure there's no nicotine in my 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If this is a medical emergency, please hang up and dial 000 now. Otherwise, please choose from one of the following options. For patient inquiries, press 1. For outpatients or medical imaging inquiries, press 2. To hear these options again, press 4. Welcome to the Gold Coast University Hospital outpatient services. Please choose from one of the following options. For medical imaging, press 1. For children outpatient service inquiries, press 2. For women's health outpatient service inquiries, press 3. For all cancer or blood disorder outpatient inquiries, press 4. For allied health appointments, including nutrition, occupational therapy, physiotherapy, psychology, social work, and speech pathology, press 5. For all other specialties outpatient inquiries, press 6. To hear these options again, press 7. Or to speak to an operator, press hash. For medical imaging, press 1. For children outpatient service inquiries, press 2. For women's health outpatient service inquiries, press 3. For all cancer or blood disorder outpatient inquiries, press 4. For allied health appointments, including nutrition, occupational therapy, physiotherapy, psychology, social work, and speech pathology, press 5. For all other specialties outpatient inquiries, press 6. To hear these options again, press 7. Or to speak to an operator, press hash. To discuss your review or follow-up outpatient appointment, please press 1. To discuss your new referral or to book your first outpatient appointment in a clinic, please press 2. To hear these options again, please press 0. And to return to the main menu, press star. To discuss your review or follow-up outpatient appointment, please press 1. To discuss your new referral or to book your first out You have reached the bookings and referrals, review call center team. Please note your call will be recorded for training and quality assurance purposes. To assist you with your inquiry, please have your hospital you are in ready. You can find it in the SMS or letter we sent you. Please hold to speak to the next available operator. Thank you for calling. Your call is important to us. We are currently experiencing a high volume of calls, and wait times may be longer than usual. We appreciate your understanding, and we will assist you as soon as possible. To assist you with your inquiry, please have your hospital URN ready. You can find it in the SMS or letter we sent you. This is Connie. Can I start with your UI number, please? Yeah. No worries. Yeah? And your name and date of birth, please? And home address, please? How can I help today? Alright. So alright. And the reason you can't make that one today? Just so I can let the clinic know. Okay. So work commitment, is it? Alright. I'll let the clinic know. This is orthopedics. Orthopedics. Yeah. Yeah. So something to do with your hand. Okay. Alright. So all I can do is let them know. So are you waiting on surgery, is it? Yes. Because they were gonna do an X-ray and everything today. So just for future, if you if you know that you can't make an appointment, if you can let us know earlier because we can have another patient have take that appointment. Alright? So I'll let them know that you can't come in today. Alright? It's 02:45. Oh, I can't. But they always tell you to allow two hours for an appointment. It depends on how the clinic's running on the day. Alright. Yeah. But as long as you're not too much later than that because yeah. Alright. So I'll let them know that you might potentially be fifteen minutes late. Okay? Alright. No worries. Alright. Take care, and we'll see you this afternoon. Okay. 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to Gold Coast University Hospital. If this is a medical emergency, please hang up and dial 000 now. Otherwise, please choose from one of the following options. For patient inquiries, press 1. For outpatients or medical imaging inquiries, press 2.\n\nTo hear these options again, press 4. Welcome to the Gold Coast University Hospital outpatient services. Please choose from one of the following options. For medical imaging, press 1. For children outpatient service inquiries, press 2.\n\nFor women's health outpatient service inquiries, press 3. For all cancer or blood disorder outpatient inquiries, press 4. For allied health appointments, including nutrition, occupational therapy, physiotherapy, psychology, social work, and speech pathology, press 5. For all other specialties outpatient inquiries, press 6. To hear these options again, press 7.\n\nOr to speak to an operator, press hash. For medical imaging, press 1. For children outpatient service inquiries, press 2. For women's health outpatient service inquiries, press 3. For all cancer or blood disorder outpatient inquiries, press 4.\n\nFor allied health appointments, including nutrition, occupational therapy, physiotherapy, psychology, social work, and speech pathology, press 5. For all other specialties outpatient inquiries, press 6. To hear these options again, press 7. Or to speak to an operator, press hash. To discuss your review or follow-up outpatient appointment, please press 1.\n\nTo discuss your new referral or to book your first outpatient appointment in a clinic, please press 2. To hear these options again, please press 0. And to return to the main menu, press star. To discuss your review or follow-up outpatient appointment, please press 1. To discuss your new referral or to book your first out You have reached the bookings and referrals, review call center team.\n\nPlease note your call will be recorded for training and quality assurance purposes. To assist you with your inquiry, please have your hospital you are in ready. You can find it in the SMS or letter we sent you. Please hold to speak to the next available operator. Thank you for calling.\n\nYour call is important to us. We are currently experiencing a high volume of calls, and wait times may be longer than usual. We appreciate your understanding, and we will assist you as soon as possible. To assist you with your inquiry, please have your hospital URN ready. You can find it in the SMS or letter we sent you.\n\nThis is Connie. Can I start with your UI number, please? Yeah. No worries. Yeah?\n\nAnd your name and date of birth, please? And home address, please? How can I help today? Alright. So alright.\n\nAnd the reason you can't make that one today? Just so I can let the clinic know. Okay. So work commitment, is it? Alright.\n\nI'll let the clinic know. This is orthopedics. Orthopedics. Yeah. Yeah.\n\nSo something to do with your hand. Okay. Alright. So all I can do is let them know. So are you waiting on surgery, is it?\n\nYes. Because they were gonna do an X-ray and everything today. So just for future, if you if you know that you can't make an appointment, if you can let us know earlier because we can have another patient have take that appointment. Alright? So I'll let them know that you can't come in today.\n\nAlright? It's 02:45. Oh, I can't. But they always tell you to allow two hours for an appointment. It depends on how the clinic's running on the day.\n\nAlright. Yeah. But as long as you're not too much later than that because yeah. Alright. So I'll let them know that you might potentially be fifteen minutes late.\n\nOkay? Alright. No worries. Alright. Take care, and we'll see you this afternoon.\n\nOkay. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Gold Coast University Hospital.","start":0.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.1795975665251414},{"text":"If this is a medical emergency, please hang up and dial 000 now.","start":3.28,"end":7.94,"sentiment":"neutral","sentiment_score":-0.23752321704075888},{"text":"Otherwise, please choose from one of the following options.","start":8.48,"end":11.46,"sentiment":"neutral","sentiment_score":-0.029729954484436247},{"text":"For patient inquiries, press 1.","start":12.0,"end":14.34,"sentiment":"neutral","sentiment_score":-0.016606692038476468},{"text":"For outpatients or medical imaging inquiries, press 2.","start":14.875,"end":19.135,"sentiment":"neutral","sentiment_score":-0.014975339639931917}],"sentiment":"neutral","sentiment_score":-0.060502980245140996,"num_words":41,"start":0.24,"end":19.135},{"sentences":[{"text":"To hear these options again, press 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inquiries, press 6.","start":100.835,"end":104.695,"sentiment":"neutral","sentiment_score":0.006064266082830727},{"text":"To hear these options again, press 7.","start":105.315,"end":107.655,"sentiment":"neutral","sentiment_score":0.033635172460760386},{"text":"Or to speak to an operator, press hash.","start":107.795,"end":110.375,"sentiment":"neutral","sentiment_score":-0.004358079982921481},{"text":"To discuss your review or follow-up outpatient appointment, please press 1.","start":116.740005,"end":120.92,"sentiment":"neutral","sentiment_score":-0.003483419306576252}],"sentiment":"neutral","sentiment_score":0.01194229172360079,"num_words":51,"start":89.170006,"end":120.92},{"sentences":[{"text":"To discuss your new referral or to book your first outpatient appointment in a clinic, please press 2.","start":121.22,"end":126.815,"sentiment":"neutral","sentiment_score":0.012921215241981877},{"text":"To hear these options again, please press 0.","start":127.115005,"end":129.85501,"sentiment":"neutral","sentiment_score":-0.00638651242479682},{"text":"And to return to the main menu, press star.","start":130.235,"end":132.655,"sentiment":"neutral","sentiment_score":0.0010069154409898652},{"text":"To discuss your review or follow-up outpatient appointment, please press 1.","start":133.595,"end":137.695,"sentiment":"neutral","sentiment_score":0.008417477831244469},{"text":"To discuss your new referral or to book your first out You have reached the bookings and referrals, review call center team.","start":137.91501,"end":145.15,"sentiment":"neutral","sentiment_score":0.0038250472862273455}],"sentiment":"neutral","sentiment_score":0.005401401623042629,"num_words":68,"start":121.22,"end":145.15},{"sentences":[{"text":"Please note your call will be recorded for training and quality assurance purposes.","start":145.53,"end":149.39,"sentiment":"neutral","sentiment_score":-0.1626006725888986},{"text":"To assist you with your inquiry, please have your hospital you are in ready.","start":149.93001,"end":153.95,"sentiment":"neutral","sentiment_score":0.029598706801022803},{"text":"You can find it in the SMS or letter we sent you.","start":154.515,"end":157.33499,"sentiment":"neutral","sentiment_score":0.024178577897449333},{"text":"Please hold to speak to the next available operator.","start":157.555,"end":160.135,"sentiment":"neutral","sentiment_score":-0.09023476640383403},{"text":"Thank you for calling.","start":160.75499,"end":161.97499,"sentiment":"neutral","sentiment_score":0.2935704290866852}],"sentiment":"neutral","sentiment_score":-0.02013682874922569,"num_words":52,"start":145.53,"end":161.97499},{"sentences":[{"text":"Your call is important to us.","start":162.435,"end":164.215,"sentiment":"neutral","sentiment_score":-0.12723702937364578},{"text":"We are currently experiencing a high volume of calls, and wait times may be longer than usual.","start":164.515,"end":169.17499,"sentiment":"negative","sentiment_score":-0.5943073507617501},{"text":"We appreciate your understanding, and we will assist you as soon as possible.","start":169.65001,"end":173.59,"sentiment":"neutral","sentiment_score":0.22003131130566964},{"text":"To assist you with your inquiry, please have your hospital URN ready.","start":439.96,"end":443.9,"sentiment":"neutral","sentiment_score":0.11665727229168017},{"text":"You can find it in the SMS or letter we sent you.","start":444.44,"end":447.34,"sentiment":"neutral","sentiment_score":0.06598965761562188}],"sentiment":"neutral","sentiment_score":-0.09690794888883829,"num_words":60,"start":162.435,"end":447.34},{"sentences":[{"text":"This is Connie.","start":542.025,"end":542.905,"sentiment":"neutral","sentiment_score":0.050905597706635795},{"text":"Can I start with your UI number, please?","start":542.905,"end":545.085,"sentiment":"neutral","sentiment_score":0.038431073538959026},{"text":"Yeah.","start":550.23,"end":550.55,"sentiment":"neutral","sentiment_score":0.04932031035423279},{"text":"No worries.","start":550.55,"end":551.29,"sentiment":"neutral","sentiment_score":0.09279260411858559},{"text":"Yeah?","start":556.87,"end":557.37,"sentiment":"neutral","sentiment_score":0.01847975328564644}],"sentiment":"neutral","sentiment_score":0.04757004355390867,"num_words":15,"start":542.025,"end":557.37},{"sentences":[{"text":"And your name and date of birth, please?","start":560.215,"end":562.23505,"sentiment":"neutral","sentiment_score":0.02302037226036191},{"text":"And home address, please?","start":566.85504,"end":568.395,"sentiment":"neutral","sentiment_score":0.008666320471093059},{"text":"How can I help today?","start":584.07,"end":585.29004,"sentiment":"neutral","sentiment_score":0.1186860591173172},{"text":"Alright.","start":589.725,"end":590.205,"sentiment":"neutral","sentiment_score":-0.1403571367263794},{"text":"So alright.","start":590.205,"end":591.965,"sentiment":"neutral","sentiment_score":-0.09540725871920586}],"sentiment":"neutral","sentiment_score":0.02405434506945312,"num_words":20,"start":560.215,"end":591.965},{"sentences":[{"text":"And the reason you can't make that one today?","start":591.965,"end":594.145,"sentiment":"neutral","sentiment_score":-0.1772794160577986},{"text":"Just so I can let the clinic know.","start":594.765,"end":596.785,"sentiment":"neutral","sentiment_score":-0.035341614624485373},{"text":"Okay.","start":603.59,"end":603.99005,"sentiment":"neutral","sentiment_score":-0.02425062656402588},{"text":"So work commitment, is it?","start":603.99005,"end":605.59,"sentiment":"neutral","sentiment_score":-0.032783130183815956},{"text":"Alright.","start":605.59,"end":605.99005,"sentiment":"neutral","sentiment_score":-0.0024532191455364227}],"sentiment":"neutral","sentiment_score":-0.08620279825602968,"num_words":24,"start":591.965,"end":605.99005},{"sentences":[{"text":"I'll let the clinic know.","start":605.99005,"end":607.53,"sentiment":"neutral","sentiment_score":-0.009187772497534752},{"text":"This is orthopedics.","start":611.43,"end":612.65,"sentiment":"neutral","sentiment_score":-0.019132927681008976},{"text":"Orthopedics.","start":614.35504,"end":614.85504,"sentiment":"neutral","sentiment_score":-0.022650444880127907},{"text":"Yeah.","start":616.35504,"end":616.85504,"sentiment":"neutral","sentiment_score":-0.020055945962667465},{"text":"Yeah.","start":618.03503,"end":618.275,"sentiment":"neutral","sentiment_score":-0.02380308322608471}],"sentiment":"neutral","sentiment_score":-0.015440647236325523,"num_words":11,"start":605.99005,"end":618.275},{"sentences":[{"text":"So something to do with your hand.","start":618.275,"end":620.375,"sentiment":"neutral","sentiment_score":-0.043791472379650385},{"text":"Okay.","start":635.56,"end":636.06,"sentiment":"neutral","sentiment_score":-0.023705245926976204},{"text":"Alright.","start":636.28,"end":636.68,"sentiment":"neutral","sentiment_score":-0.04441156983375549},{"text":"So all I can do is let them know.","start":636.68,"end":638.60004,"sentiment":"neutral","sentiment_score":0.02581318447159396},{"text":"So are you waiting on surgery, is it?","start":638.76,"end":640.845,"sentiment":"neutral","sentiment_score":-0.010817490168847144}],"sentiment":"neutral","sentiment_score":-0.008803014750950612,"num_words":26,"start":618.275,"end":640.845},{"sentences":[{"text":"Yes.","start":647.725,"end":648.125,"sentiment":"neutral","sentiment_score":0.012121343053877354},{"text":"Because they were gonna do an X-ray and everything today.","start":648.125,"end":650.94495,"sentiment":"neutral","sentiment_score":0.0003584552556276323},{"text":"So just for future, if you if you know that you can't make an appointment, if you can let us know earlier because we can have another patient have take that appointment.","start":651.08496,"end":658.82,"sentiment":"neutral","sentiment_score":-0.05283500533550978},{"text":"Alright?","start":659.36,"end":659.86,"sentiment":"neutral","sentiment_score":0.00432342104613781},{"text":"So I'll let them know that you can't come in today.","start":660.08,"end":662.66003,"sentiment":"neutral","sentiment_score":-0.02555284793065353}],"sentiment":"neutral","sentiment_score":-0.03548676693304018,"num_words":55,"start":647.725,"end":662.66003},{"sentences":[{"text":"Alright?","start":662.8,"end":663.3,"sentiment":"neutral","sentiment_score":-0.01670229062438011},{"text":"It's 02:45.","start":669.12,"end":670.725,"sentiment":"neutral","sentiment_score":-0.016034266911447048},{"text":"Oh, I can't.","start":683.44495,"end":684.09,"sentiment":"neutral","sentiment_score":-0.07462941606839497},{"text":"But they always tell you to allow two hours for an appointment.","start":684.17004,"end":687.31,"sentiment":"neutral","sentiment_score":-0.05854572852452596},{"text":"It depends on how the clinic's running on the day.","start":700.055,"end":702.795,"sentiment":"neutral","sentiment_score":-0.07234729565680027}],"sentiment":"neutral","sentiment_score":-0.06066717041124191,"num_words":28,"start":662.8,"end":702.795},{"sentences":[{"text":"Alright.","start":713.38995,"end":713.88995,"sentiment":"neutral","sentiment_score":0.041616059839725494},{"text":"Yeah.","start":714.02997,"end":714.26996,"sentiment":"neutral","sentiment_score":0.03806411474943161},{"text":"But as long as you're not too much later than that because yeah.","start":714.26996,"end":718.43,"sentiment":"neutral","sentiment_score":-0.005504451405543547},{"text":"Alright.","start":718.43,"end":718.91,"sentiment":"neutral","sentiment_score":0.030570875853300095},{"text":"So I'll let them know that you might potentially be fifteen minutes late.","start":718.91,"end":722.41486,"sentiment":"neutral","sentiment_score":-0.018950152425811842}],"sentiment":"neutral","sentiment_score":-0.007160648253971133,"num_words":29,"start":713.38995,"end":722.41486},{"sentences":[{"text":"Okay?","start":722.41486,"end":722.91486,"sentiment":"neutral","sentiment_score":0.04305645450949669},{"text":"Alright.","start":725.29486,"end":725.7749,"sentiment":"neutral","sentiment_score":0.3317711353302002},{"text":"No worries.","start":725.7749,"end":726.5749,"sentiment":"positive","sentiment_score":0.3359072208404541},{"text":"Alright.","start":726.5749,"end":726.8949,"sentiment":"positive","sentiment_score":0.41121071577072144},{"text":"Take care, and we'll see you this afternoon.","start":726.8949,"end":728.8349,"sentiment":"positive","sentiment_score":0.5034062638878822}],"sentiment":"positive","sentiment_score":0.42193098910726035,"num_words":13,"start":722.41486,"end":728.8349},{"sentences":[{"text":"Okay.","start":729.0549,"end":729.5549,"sentiment":"positive","sentiment_score":0.5351378321647644},{"text":"Bye.","start":729.6949,"end":730.1949,"sentiment":"neutral","sentiment_score":0.30142661929130554}],"sentiment":"positive","sentiment_score":0.418282225728035,"num_words":2,"start":729.0549,"end":730.1949}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Gold Coast University Hospital. If this is a medical emergency, please hang up and dial 000 now. Otherwise, please choose from one of the following options. For patient inquiries, press 1. For outpatients or medical imaging inquiries, press 2.\n\nTo hear these options again, press 4. Welcome to the Gold Coast University Hospital outpatient services. Please choose from one of the following options. For medical imaging, press 1. For children outpatient service inquiries, press 2.\n\nFor women's health outpatient service inquiries, press 3. For all cancer or blood disorder outpatient inquiries, press 4. For allied health appointments, including nutrition, occupational therapy, physiotherapy, psychology, social work, and speech pathology, press 5. For all other specialties outpatient inquiries, press 6. To hear these options again, press 7.\n\nOr to speak to an operator, press hash. For medical imaging, press 1. For children outpatient service inquiries, press 2. For women's health outpatient service inquiries, press 3. For all cancer or blood disorder outpatient inquiries, press 4.\n\nFor allied health appointments, including nutrition, occupational therapy, physiotherapy, psychology, social work, and speech pathology, press 5. For all other specialties outpatient inquiries, press 6. To hear these options\n\nChannel 0: All good.\n\nChannel 1: again,\n\nChannel 0: Thank\n\nChannel 1: press\n\nChannel 0: you.\n\nChannel 1: 7. Or to speak to an operator, press hash. To discuss your review or follow-up outpatient appointment, please press 1. To discuss your new referral or to book your first outpatient appointment in a clinic, please press 2. To hear these options again, please press 0.\n\nAnd to return to the main menu, press star. To discuss your review or follow-up outpatient appointment, please press 1. To discuss your new referral or to book your first out You have reached the bookings and referrals, review call center team. Please note your call will be recorded for training and quality assurance purposes. To assist you with your inquiry, please have your hospital you are in ready.\n\nYou can find it in the SMS or letter we sent you. Please hold to speak to the next available operator. Thank you for calling. Your call is important to us. We are currently experiencing a high volume of calls, and wait times may be longer than usual.\n\nWe appreciate your understanding, and we will assist you as soon as possible. To assist you with your inquiry, please have your hospital URN ready. You can find it in the SMS or letter we sent you. This is Connie. Can I start with your UI number, please?\n\nChannel 0: Hey there, Connie. I can get it for you. One second. It is\n\nChannel 1: Yeah. No worries.\n\nChannel 0: you are in. Let's search it. There you go. 222\n\nChannel 1: Yeah?\n\nChannel 0: 0140.\n\nChannel 1: And your name and date of birth, please?\n\nChannel 0: Severiano Zotta, and my date of birth is the 11/04/1990.\n\nChannel 1: And home address, please?\n\nChannel 0: Probably just updated it. So it's the 18th Of Mary 18 Mary, the 18th Of 18 Mary Lane Crescent, Merrimack, Queensland 4226, and my date of birth is the 11/04/1990.\n\nChannel 1: How can I help today?\n\nChannel 0: I've got an appointment this afternoon. I'm gonna have to reschedule. I'm sorry.\n\nChannel 1: Alright. So alright. And the reason you can't make that one today?\n\nChannel 0: I've got\n\nChannel 1: Just\n\nChannel 0: an\n\nChannel 1: so\n\nChannel 0: appointment.\n\nChannel 1: I can let\n\nChannel 0: That's\n\nChannel 1: the clinic know.\n\nChannel 0: no. That's right. I've got an appointment for work. It's a director's meeting.\n\nChannel 1: Okay. So work commitment, is it? Alright.\n\nChannel 0: Yeah.\n\nChannel 1: I'll let\n\nChannel 0: Work.\n\nChannel 1: the clinic\n\nChannel 0: It's a work\n\nChannel 1: know.\n\nChannel 0: commitment. I believe it's just for urine. So\n\nChannel 1: This is orthopedics. Orthopedics.\n\nChannel 0: oh,\n\nChannel 1: Yeah.\n\nChannel 0: okay.\n\nChannel 1: Yeah. So something to do\n\nChannel 0: Okay.\n\nChannel 1: with your hand.\n\nChannel 0: Yeah. Correct. I've got a broken scaffold. And I believe that the next catch up was gonna be talking about doing just just coming in for, like, five minutes and doing a urine cotton sample to make sure there's no nicotine in my system.\n\nChannel 1: Okay. Alright. So\n\nChannel 0: That's\n\nChannel 1: all\n\nChannel 0: what\n\nChannel 1: I can\n\nChannel 0: they\n\nChannel 1: do is let\n\nChannel 0: told\n\nChannel 1: them\n\nChannel 0: me.\n\nChannel 1: know. So are you waiting on surgery, is it?\n\nChannel 0: Well, yeah, we're waiting on surgery so that but but I need to make sure that because of the bone that's broken, it's got\n\nChannel 1: Yes.\n\nChannel 0: very\n\nChannel 1: Because they\n\nChannel 0: low\n\nChannel 1: were gonna\n\nChannel 0: blood\n\nChannel 1: do an\n\nChannel 0: flow.\n\nChannel 1: X-ray and everything today. So just for\n\nChannel 0: Okay.\n\nChannel 1: future, if you if you know that you can't make an appointment, if you can let us know earlier because we can have another patient have take that appointment.\n\nChannel 0: Okay.\n\nChannel 1: Alright? So\n\nChannel 0: Let's\n\nChannel 1: I'll let\n\nChannel 0: have a\n\nChannel 1: them\n\nChannel 0: look\n\nChannel 1: know that\n\nChannel 0: once.\n\nChannel 1: you can't come in today. Alright?\n\nChannel 0: No. That's no. That's okay. Give me a second. What time is the booking again?\n\nChannel 1: It's 02:45.\n\nChannel 0: If I was to postpone, where where would I postpone it to? And how long will this appointment take?\n\nChannel 1: Oh, I can't. But they always tell you to allow two hours for an appointment.\n\nChannel 0: Okay. Well, yeah, just thinking about it, I usually get the code and then sit there and wait for a while, like, half an hour to now. Right?\n\nChannel 1: It\n\nChannel 0: Sorry.\n\nChannel 1: depends\n\nChannel 0: Is it\n\nChannel 1: on how the clinic's running on the day.\n\nChannel 0: okay. It's it's it's it's one of those hurry up and wait things with doctor surgery. So you know what? Let's keep it. I might be about fifteen minutes late, half an hour late, but, like, I mean, at least I'll be there.\n\nChannel 1: Alright. Yeah. But as long as you're not too much later than that because\n\nChannel 0: I understand. I understand.\n\nChannel 1: yeah. Alright. So I'll let\n\nChannel 0: No.\n\nChannel 1: them know\n\nChannel 0: That's\n\nChannel 1: that\n\nChannel 0: okay.\n\nChannel 1: you might potentially be fifteen minutes late. Okay?\n\nChannel 0: Yeah. If you can do that, that'll be amazing. Thank you.\n\nChannel 1: Alright. No worries. Alright. Take\n\nChannel 0: Awesome.\n\nChannel 1: care, and we'll see\n\nChannel 0: Thanks.\n\nChannel 1: you this afternoon.\n\nChannel 0: Thanks. You\n\nChannel 1: Okay.\n\nChannel 0: too. See you.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Gold Coast University Hospital.","start":0.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.1795975665251414},{"text":"If this is a medical emergency, please hang up and dial 000 now.","start":3.28,"end":7.94,"sentiment":"neutral","sentiment_score":-0.23752321704075888},{"text":"Otherwise, please choose from one of the following options.","start":8.48,"end":11.46,"sentiment":"neutral","sentiment_score":-0.029729954484436247},{"text":"For patient inquiries, press 1.","start":12.0,"end":14.34,"sentiment":"neutral","sentiment_score":-0.016606692038476468},{"text":"For outpatients or medical imaging inquiries, press 2.","start":14.875,"end":19.135,"sentiment":"neutral","sentiment_score":-0.014975339639931917}],"sentiment":"neutral","sentiment_score":-0.060502980245140996,"channel":1,"num_words":41,"start":0.24,"end":19.135},{"sentences":[{"text":"To hear these options again, press 4.","start":19.595001,"end":21.935001,"sentiment":"neutral","sentiment_score":-0.023525395297578404},{"text":"Welcome to the Gold Coast University Hospital outpatient services.","start":24.075,"end":28.015,"sentiment":"neutral","sentiment_score":0.10478761543830235},{"text":"Please choose from one of the following options.","start":28.61,"end":30.710001,"sentiment":"neutral","sentiment_score":0.030427846824750304},{"text":"For medical imaging, press 1.","start":31.41,"end":33.510002,"sentiment":"neutral","sentiment_score":0.010907287709414959},{"text":"For children outpatient service inquiries, press 2.","start":34.05,"end":37.67,"sentiment":"neutral","sentiment_score":0.016497003978916576}],"sentiment":"neutral","sentiment_score":0.033106917023865715,"channel":1,"num_words":36,"start":19.595001,"end":37.67},{"sentences":[{"text":"For women's health outpatient service inquiries, press 3.","start":38.21,"end":42.774998,"sentiment":"neutral","sentiment_score":0.014785582548938692},{"text":"For all cancer or blood disorder outpatient inquiries, press 4.","start":42.914997,"end":47.655,"sentiment":"neutral","sentiment_score":0.005973356030881405},{"text":"For allied health appointments, including nutrition, occupational therapy, physiotherapy, psychology, social work, and speech pathology, press 5.","start":48.195,"end":59.07,"sentiment":"neutral","sentiment_score":0.03373088819139144},{"text":"For all other specialties outpatient inquiries, press 6.","start":59.850002,"end":63.71,"sentiment":"neutral","sentiment_score":0.005755665712058544},{"text":"To hear these options again, press 7.","start":64.33,"end":66.67,"sentiment":"neutral","sentiment_score":-0.0007395224113549505}],"sentiment":"neutral","sentiment_score":0.015846239775419234,"channel":1,"num_words":50,"start":38.21,"end":66.67},{"sentences":[{"text":"Or to speak to an operator, press hash.","start":66.81,"end":69.39,"sentiment":"neutral","sentiment_score":-0.004831108555663377},{"text":"For medical imaging, press 1.","start":72.465,"end":74.485,"sentiment":"neutral","sentiment_score":0.0023462729528546332},{"text":"For children outpatient service inquiries, press 2.","start":75.025,"end":78.645,"sentiment":"neutral","sentiment_score":0.0056038531474769115},{"text":"For women's health outpatient service inquiries, press 3.","start":79.185,"end":83.03001,"sentiment":"neutral","sentiment_score":0.0073236540774814785},{"text":"For all cancer or blood disorder outpatient inquiries, press 4.","start":83.89,"end":88.630005,"sentiment":"neutral","sentiment_score":0.0022528497502207756}],"sentiment":"neutral","sentiment_score":0.0024586104861411607,"channel":1,"num_words":38,"start":66.81,"end":88.630005},{"sentences":[{"text":"For allied health appointments, including nutrition, occupational therapy, physiotherapy, psychology, social work, and speech pathology, press 5.","start":89.170006,"end":100.055,"sentiment":"neutral","sentiment_score":0.023428164367728373},{"text":"For all other specialties outpatient inquiries, press 6.","start":100.835,"end":104.695,"sentiment":"neutral","sentiment_score":0.006064266082830727},{"text":"To hear these options","start":105.315,"end":106.275,"sentiment":"neutral","sentiment_score":0.009113945998251438}],"sentiment":"neutral","sentiment_score":0.016663748514035653,"channel":1,"num_words":29,"start":89.170006,"end":106.275},{"sentences":[{"text":"All good.","start":106.0,"end":106.72,"sentiment":"neutral","sentiment_score":0.13849574699997902}],"sentiment":"neutral","sentiment_score":0.13849574699997902,"channel":0,"num_words":2,"start":106.0,"end":106.72},{"sentences":[{"text":"again,","start":106.275,"end":106.775,"sentiment":"neutral","sentiment_score":0.056731533259153366}],"sentiment":"neutral","sentiment_score":0.056731533259153366,"channel":1,"num_words":1,"start":106.275,"end":106.775},{"sentences":[{"text":"Thank","start":106.72,"end":106.96,"sentiment":"neutral","sentiment_score":0.17562037706375122}],"sentiment":"neutral","sentiment_score":0.17562037706375122,"channel":0,"num_words":1,"start":106.72,"end":106.96},{"sentences":[{"text":"press","start":106.83501,"end":107.155,"sentiment":"neutral","sentiment_score":0.13337615132331848}],"sentiment":"neutral","sentiment_score":0.13337615132331848,"channel":1,"num_words":1,"start":106.83501,"end":107.155},{"sentences":[{"text":"you.","start":106.96,"end":107.46,"sentiment":"neutral","sentiment_score":0.1182485818862915}],"sentiment":"neutral","sentiment_score":0.1182485818862915,"channel":0,"num_words":1,"start":106.96,"end":107.46},{"sentences":[{"text":"7.","start":107.155,"end":107.655,"sentiment":"neutral","sentiment_score":0.008882738649845123},{"text":"Or 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The representative provides options for different inquiries and asks the customer to confirm their details and appointment time. The customer is advised to allow two hours for an appointment and to call back if they experience any delays."},"intents":{"segments":[{"text":"Welcome to Gold Coast University Hospital. If this is a medical emergency, please hang up and dial 000 now. Otherwise, please choose from one of the following options.","start_word":1,"end_word":28,"intents":[{"intent":"Guide callers","confidence_score":0.48192403}]},{"text":"To assist you with your inquiry, please have your hospital URN ready.","start_word":376,"end_word":387,"intents":[{"intent":"Assist with inquiry","confidence_score":0.63997054}]},{"text":"Let's search it. There you go. 222 Yeah?","start_word":430,"end_word":437,"intents":[{"intent":"Search urn","confidence_score":0.016396819}]},{"text":"I've got an appointment this afternoon. I'm gonna have to reschedule. I'm sorry.","start_word":496,"end_word":508,"intents":[{"intent":"Change appointment date and time","confidence_score":0.000017815408}]},{"text":"And the reason you can't make that one today?","start_word":512,"end_word":520,"intents":[{"intent":"Confirm appointment reason","confidence_score":0.004263584}]},{"text":"So work commitment, is it? Alright. Yeah.","start_word":548,"end_word":554,"intents":[{"intent":"Explain work commitment","confidence_score":0.0013134922}]}]},"sentiments":{"segments":[{"text":"Welcome to Gold Coast University Hospital. If this is a medical emergency, please hang up and dial 000 now. Otherwise, please choose from one of the following options. For patient inquiries, press 1. For outpatients or medical imaging inquiries, press 2. To hear these options again, press 4. Welcome to the Gold Coast University Hospital outpatient services. Please choose from one of the following options. For medical imaging, press 1. For children outpatient service inquiries, press 2. For women's health outpatient service inquiries, press 3. For all cancer or blood disorder outpatient inquiries, press 4. For allied health appointments, including nutrition, occupational therapy, physiotherapy, psychology, social work, and speech pathology, press 5. For all other specialties outpatient inquiries, press 6. To hear these options again, press 7. Or to speak to an operator, press hash. For medical imaging, press 1. For children outpatient service inquiries, press 2. For women's health outpatient service inquiries, press 3. For all cancer or blood disorder outpatient inquiries, press 4. For allied health appointments, including nutrition, occupational therapy, physiotherapy, psychology, social work, and speech pathology, press 5. For all other specialties outpatient inquiries, press 6. To hear these options All good. again, Thank press you. 7. Or to speak to an operator, press hash. To discuss your review or follow-up outpatient appointment, please press 1. To discuss your new referral or to book your first outpatient appointment in a clinic, please press 2. To hear these options again, please press 0. And to return to the main menu, press star. To discuss your review or follow-up outpatient appointment, please press 1. To discuss your new referral or to book your first out You have reached the bookings and referrals, review call center team. Please note your call will be recorded for training and quality assurance purposes. To assist you with your inquiry, please have your hospital you are in ready. You can find it in the SMS or letter we sent you. Please hold to speak to the next available operator. Thank you for calling. Your call is important to us.","start_word":0,"end_word":345,"sentiment":"neutral","sentiment_score":0.00013737802510149777},{"text":"We are currently experiencing a high volume of calls, and wait times may be longer than usual.","start_word":346,"end_word":362,"sentiment":"negative","sentiment_score":-0.591469943523407},{"text":"We appreciate your understanding, and we will assist you as soon as possible. To assist you with your inquiry, please have your hospital URN ready. You can find it in the SMS or letter we sent you. This is Connie. Can I start with your UI number, please? Hey there, Connie. I can get it for you. One second. It is Yeah. No worries. you are in. Let's search it. There you go. 222 Yeah? 0140. And your name and date of birth, please? Severiano Zotta, and my date of birth is the 11/04/1990. And home address, please? Probably just updated it. So it's the 18th Of Mary 18 Mary, the 18th Of 18 Mary Lane Crescent, Merrimack, Queensland 4226, and my date of birth is the 11/04/1990. How can I help today?","start_word":363,"end_word":495,"sentiment":"neutral","sentiment_score":0.06356054544448853},{"text":"I've got an appointment this afternoon. I'm gonna have to reschedule. I'm sorry.","start_word":496,"end_word":508,"sentiment":"negative","sentiment_score":-0.41563716530799866},{"text":"Alright. So alright. And the reason you can't make that one today? I've got Just an so appointment. I can let That's the clinic know. no. That's right. I've got an appointment for work. It's a director's meeting. Okay. So work commitment, is it? Alright. Yeah. I'll let Work. the clinic It's a work know. commitment. I believe it's just for urine. So This is orthopedics. Orthopedics. oh, Yeah. okay. Yeah. So something to do Okay. with your hand. Yeah. Correct. I've got a broken scaffold. And I believe that the next catch up was gonna be talking about doing just just coming in for, like, five minutes and doing a urine cotton sample to make sure there's no nicotine in my system. Okay. Alright. So That's all what I can they do is let told them me. know. So are you waiting on surgery, is it? Well, yeah, we're waiting on surgery so that but but I need to make sure that because of the bone that's broken, it's got Yes. very Because they low were gonna blood do an flow. X-ray and everything today. So just for Okay. future, if you if you know that you can't make an appointment, if you can let us know earlier because we can have another patient have take that appointment. Okay. Alright? So Let's I'll let have a them look know that once. you can't come in today. Alright? No. That's no. That's okay. Give me a second. What time is the booking again? It's 02:45. If I was to postpone, where where would I postpone it to? And how long will this appointment take? Oh, I can't. 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