{"metadata":{"transaction_key":"deprecated","request_id":"019edda3-cbcf-7bd3-aba1-d5137e16abee","sha256":"e675a0b06cd4818486e505d3b9242bc7e5893302b2df21441c70bfd6332d47bc","created":"2026-06-19T02:09:20.765Z","duration":8.495937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":24},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Orthopedics SA is permanently closed. Please look up your surgeon's new practice details online. Thank you.","confidence":0.9997602,"words":[{"word":"orthopedics","start":0.71999997,"end":1.22,"confidence":0.7668629,"punctuated_word":"Orthopedics","sentiment":"negative","sentiment_score":-0.48291370272636414},{"word":"sa","start":1.5999999,"end":2.08,"confidence":0.9702584,"punctuated_word":"SA","sentiment":"negative","sentiment_score":-0.5281810164451599},{"word":"is","start":2.08,"end":2.48,"confidence":0.9990264,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7091493606567383},{"word":"permanently","start":2.48,"end":2.98,"confidence":0.9999025,"punctuated_word":"permanently","sentiment":"negative","sentiment_score":-0.7465546727180481},{"word":"closed","start":3.12,"end":3.62,"confidence":0.99947846,"punctuated_word":"closed.","sentiment":"negative","sentiment_score":-0.6997989416122437},{"word":"please","start":3.9199998,"end":4.24,"confidence":0.99982136,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5903918147087097},{"word":"look","start":4.24,"end":4.4,"confidence":0.99957436,"punctuated_word":"look","sentiment":"negative","sentiment_score":-0.5266143083572388},{"word":"up","start":4.4,"end":4.56,"confidence":0.9998621,"punctuated_word":"up","sentiment":"negative","sentiment_score":-0.37834298610687256},{"word":"your","start":4.56,"end":4.7999997,"confidence":0.9999223,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4971828162670135},{"word":"surgeon's","start":4.7999997,"end":5.2,"confidence":0.9935744,"punctuated_word":"surgeon's","sentiment":"negative","sentiment_score":-0.40616875886917114},{"word":"new","start":5.2,"end":5.44,"confidence":0.9998554,"punctuated_word":"new","sentiment":"negative","sentiment_score":-0.3825421929359436},{"word":"practice","start":5.44,"end":5.8399997,"confidence":0.9997602,"punctuated_word":"practice","sentiment":"neutral","sentiment_score":-0.2336730808019638},{"word":"details","start":5.8399997,"end":6.3199997,"confidence":0.99985135,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.2689119577407837},{"word":"online","start":6.3199997,"end":6.8199997,"confidence":0.99938273,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":-0.2824481725692749},{"word":"thank","start":7.12,"end":7.44,"confidence":0.99985206,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.49274981021881104},{"word":"you","start":7.44,"end":7.94,"confidence":0.9996401,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2437957227230072}],"paragraphs":{"transcript":"\nOrthopedics SA is permanently closed. Please look up your surgeon's new practice details online. Thank you.","paragraphs":[{"sentences":[{"text":"Orthopedics SA is permanently closed.","start":0.71999997,"end":3.62,"sentiment":"negative","sentiment_score":-0.6333195388317108},{"text":"Please look up your surgeon's new practice details online.","start":3.9199998,"end":6.8199997,"sentiment":"negative","sentiment_score":-0.3962528987063302},{"text":"Thank you.","start":7.12,"end":7.94,"sentiment":"positive","sentiment_score":0.3682727664709091}],"sentiment":"negative","sentiment_score":-0.3747705155983567,"num_words":16,"start":0.71999997,"end":7.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Orthopedics SA is permanently closed. Please look up your surgeon's new practice details online. Thank you.","paragraphs":[{"sentences":[{"text":"Orthopedics SA is permanently closed.","start":0.71999997,"end":3.62,"sentiment":"negative","sentiment_score":-0.6333195388317108},{"text":"Please look up your surgeon's new practice details online.","start":3.9199998,"end":6.8199997,"sentiment":"negative","sentiment_score":-0.3962528987063302},{"text":"Thank you.","start":7.12,"end":7.94,"sentiment":"positive","sentiment_score":0.3682727664709091}],"sentiment":"negative","sentiment_score":-0.3747705155983567,"channel":1,"num_words":16,"start":0.71999997,"end":7.94}]},"summary":{"result":"success","short":"Orthopedics SA is permanently closed. Please look up your surgeon's new practice details online. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":14,"end_word":15,"intents":[{"intent":"Explore surgeon's practice details","confidence_score":0.0010585996}]}]},"sentiments":{"segments":[{"text":"Orthopedics SA is permanently closed. Please look up your surgeon's new practice details online.","start_word":0,"end_word":13,"sentiment":"negative","sentiment_score":-0.4750571548938751},{"text":"Thank you.","start_word":14,"end_word":15,"sentiment":"positive","sentiment_score":0.4103778302669525}],"average":{"sentiment":"negative","sentiment_score":-0.3643777370452881}}}}