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checking.","start":83.015,"end":83.835,"sentiment":"neutral","sentiment_score":-0.0426284559071064}],"sentiment":"neutral","sentiment_score":-0.0426284559071064,"channel":1,"num_words":2,"start":83.015,"end":83.835},{"sentences":[{"text":"Mhmm.","start":84.51,"end":85.01,"sentiment":"neutral","sentiment_score":-0.05521780252456665},{"text":"Or","start":88.728935,"end":88.96893,"sentiment":"neutral","sentiment_score":-0.06637515127658844}],"sentiment":"neutral","sentiment_score":-0.060796476900577545,"channel":0,"num_words":2,"start":84.51,"end":88.96893},{"sentences":[{"text":"Oh,","start":88.87,"end":89.03,"sentiment":"neutral","sentiment_score":-0.14220154285430908}],"sentiment":"neutral","sentiment_score":-0.14220154285430908,"channel":1,"num_words":1,"start":88.87,"end":89.03},{"sentences":[{"text":"not","start":88.96893,"end":89.28893,"sentiment":"neutral","sentiment_score":-0.19073061645030975}],"sentiment":"neutral","sentiment_score":-0.19073061645030975,"channel":0,"num_words":1,"start":88.96893,"end":89.28893},{"sentences":[{"text":"no.","start":89.03,"end":89.27,"sentiment":"neutral","sentiment_score":-0.22362495958805084},{"text":"I've","start":89.27,"end":89.51,"sentiment":"neutral","sentiment_score":-0.2124183177947998}],"sentiment":"neutral","sentiment_score":-0.21802163869142532,"channel":1,"num_words":2,"start":89.03,"end":89.51},{"sentences":[{"text":"yet?","start":89.28893,"end":89.78893,"sentiment":"neutral","sentiment_score":-0.18076646327972412}],"sentiment":"neutral","sentiment_score":-0.18076646327972412,"channel":0,"num_words":1,"start":89.28893,"end":89.78893},{"sentences":[{"text":"already I've already booked it.","start":89.51,"end":90.55,"sentiment":"neutral","sentiment_score":-0.30041990876197816},{"text":"I'm so sorry with someone else.","start":90.55,"end":92.15,"sentiment":"negative","sentiment_score":-0.47545429567495984},{"text":"Thanks for the call.","start":92.15,"end":93.21,"sentiment":"neutral","sentiment_score":0.10851183719933033}],"sentiment":"neutral","sentiment_score":-0.26138519793748854,"channel":1,"num_words":15,"start":89.51,"end":93.21},{"sentences":[{"text":"Alright.","start":93.60893,"end":94.10893,"sentiment":"neutral","sentiment_score":0.14318254590034485}],"sentiment":"neutral","sentiment_score":0.14318254590034485,"channel":0,"num_words":1,"start":93.60893,"end":94.10893},{"sentences":[{"text":"Cheers.","start":94.31,"end":94.79,"sentiment":"neutral","sentiment_score":0.22922919690608975},{"text":"Bye.","start":94.79,"end":95.29,"sentiment":"neutral","sentiment_score":0.10321524739265442}],"sentiment":"neutral","sentiment_score":0.1662222221493721,"channel":1,"num_words":2,"start":94.31,"end":95.29}]},"summary":{"result":"success","short":"A representative from Gutter Clean Force calls a customer named Adam to follow up on his inquiry about their gutter cleaning services. The representative asks if Adam has been previously interested and confirms his booking for residential water cleaning. Adam is confused and apologizes, but the call ends with the representative apologizing for the confusion and thanking him for his time."},"intents":{"segments":[{"text":"I'm just giving you a quick call to follow-up your recent inquiry about our gutter cleaning services. I just wanted to check if you're still interested What was in it having regarding? your What was it regarding?","start_word":46,"end_word":82,"intents":[{"intent":"Requesting information","confidence_score":0.001094641}]},{"text":"I'm just giving you a quick call to follow-up your recent inquiry about our gutter cleaning services. I just wanted to check if you're still interested What was in it having regarding? your What was it regarding? Sorry.","start_word":46,"end_word":83,"intents":[{"intent":"Asking for clarification","confidence_score":0.007067578}]}]},"sentiments":{"segments":[{"text":"Hello. Can you please tell me? Hello. Good afternoon. Is this Adam? Yes. Alright. So hi. This is Harlan calling from Gutter Clean Force.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.2070714682340622},{"text":"How are you today? Good. Thanks.","start_word":24,"end_word":29,"sentiment":"positive","sentiment_score":0.45566055178642273},{"text":"Who are you? I'm calling from Gutter CleanForce. Yes. What can we do for you? Mhmm. I'm just giving you a quick call to follow-up your recent inquiry about our gutter cleaning services. I just wanted to check if you're still interested What was in it having regarding? your What was it regarding? Sorry. I missed is it. it about it's about the gutter cleaning services? Oh, yes. Yes. Mhmm. I just wanted to check if you're still interested in having your gutter screen. Did I book you in? Mhmm. Did we book you in? I'm so sorry. I can't hear you clearly. Did which day did we which day which day did we book you in for? Oh, it's booking for residential water cleaning. And did we book you already? Or oh, I can't remember. We have to we have to book it. What's the company called? Gutter Clean Force, Let me see. Have you received an email from us? I'm checking. Mhmm. Or Oh, not no. I've yet? already I've already booked it.","start_word":30,"end_word":204,"sentiment":"neutral","sentiment_score":-0.045349687337875366},{"text":"I'm so sorry with someone else.","start_word":205,"end_word":210,"sentiment":"negative","sentiment_score":-0.4768870174884796},{"text":"Thanks for the call. Alright. Cheers. Bye.","start_word":211,"end_word":217,"sentiment":"neutral","sentiment_score":0.14434652030467987}],"average":{"sentiment":"neutral","sentiment_score":-0.006754621453241471}}}}