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Yeah. Do do you still remember we actually have a conversation before a couple of months ago, and I we also sent you our email. And, well, actually, the main reason why I'm calling back, is to find out if you're available for just a really quick demo for our CTO. If not this week, then next week if you're busy. Gotcha. Craig, do you have any availability next week? Let's say Tuesday or Oh, alright. But well, is it okay if I send you an invite? You know, that way you can either accept or decline it. But yeah, I'll I'll send you an invite next week, Tuesday. Do do you prefer a morning schedule or a fifteen minute demo, or do you do you prefer an afternoon schedule? Afternoon? Gotcha. And we also wanna make sure that we're prepared with the demo. I I just wanted to ask just really quick details. Like, do you guys have more than a 100 users at this moment or less than that, Craig? More? And do you guys use a premium m three six five or is it just the standard version? Alright. Gotcha. And, Craig, I'm going to send this to your email. Is this still craig c d point at two alright. Craig. Gotcha. And I I think that would be all. I'll make sure that our CTO will prepare again. Vigilance AI is our cybersecurity platform. And, yeah, I'll send you our email after this, and there's just a confirmation. So, again, if you're you're available, you can either confirm or decline. But I'll call you back so that we can also make sure you're going to be there. Alright, Craig? Yeah. Have a great day, mate. Take care. 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I'm calling about service security. Oh, hi, Craig. It's Andrew from Resilience AI. Craig, do you have a couple of seconds? Let me adjust, Chris.\n\nI'm from Vigilance AI, a cybersecurity company. Yeah. Do do you still remember we actually have a conversation before a couple of months ago, and I we also sent you our email. And, well, actually, the main reason why I'm calling back, is to find out if you're available for just a really quick demo for our CTO. If not this week, then next week if you're busy.\n\nGotcha. Craig, do you have any availability next week? Let's say Tuesday or Oh, alright. But well, is it okay if I send you an invite? You know, that way you can either accept or decline it.\n\nBut yeah, I'll I'll send you an invite next week, Tuesday. Do do you prefer a morning schedule or a fifteen minute demo, or do you do you prefer an afternoon schedule? Afternoon? Gotcha. And we also wanna make sure that we're prepared with the demo.\n\nI I just wanted to ask just really quick details. Like, do you guys have more than a 100 users at this moment or less than that, Craig? More? And do you guys use a premium m three six five or is it just the standard version? Alright.\n\nGotcha. And, Craig, I'm going to send this to your email. Is this still craig c d point at two alright. Craig. Gotcha.\n\nAnd I I think that would be all. I'll make sure that our CTO will prepare again. Vigilance AI is our cybersecurity platform. And, yeah, I'll send you our email after this, and there's just a confirmation. So, again, if you're you're available, you can either confirm or decline.\n\nBut I'll call you back so that we can also make sure you're going to be there. Alright, Craig? Yeah. Have a great day, mate. Take care.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Andrew, I'm calling about service security.","start":5.68,"end":8.02,"sentiment":"neutral","sentiment_score":0.023208349011838436},{"text":"Oh, hi, Craig.","start":22.154999,"end":23.135,"sentiment":"neutral","sentiment_score":0.026007664079467457},{"text":"It's Andrew from Resilience AI.","start":23.195,"end":25.215,"sentiment":"neutral","sentiment_score":0.04077195525169373},{"text":"Craig, do you have a couple of seconds?","start":25.915,"end":28.415,"sentiment":"neutral","sentiment_score":0.005588240455836058},{"text":"Let me adjust, Chris.","start":35.489998,"end":36.69,"sentiment":"neutral","sentiment_score":-0.07564272731542587}],"sentiment":"neutral","sentiment_score":0.006279533728957176,"num_words":26,"start":5.68,"end":36.69},{"sentences":[{"text":"I'm from Vigilance AI, a cybersecurity 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Thanks. Please stay on the line. Frank speaking. Mate, this is a very bad line.\n\nWhere are you from? Okay. No. We've got power outages on campus this week, so this week is not good. I'm not I'm not I'm actually off work today, so I don't have my computer in front of me, so I'm not sure.\n\nYep. Afternoon is probably better. Yep. Yes. Yeah.\n\nNo premium. Yep. Thank you. Okay. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.005497215053765103},{"text":"Thanks.","start":14.505,"end":15.005,"sentiment":"neutral","sentiment_score":0.19721850752830505},{"text":"Please stay on the line.","start":15.145,"end":16.845001,"sentiment":"neutral","sentiment_score":0.05586303919553757},{"text":"Frank speaking.","start":20.185001,"end":21.085,"sentiment":"neutral","sentiment_score":0.011891963891685009},{"text":"Mate, this is a very bad line.","start":29.4,"end":30.94,"sentiment":"negative","sentiment_score":-0.7354935918535505}],"sentiment":"neutral","sentiment_score":-0.14710264744597576,"num_words":31,"start":0.24,"end":30.94},{"sentences":[{"text":"Where are you from?","start":33.72,"end":34.62,"sentiment":"negative","sentiment_score":-0.37825701385736465},{"text":"Okay.","start":40.6,"end":41.1,"sentiment":"neutral","sentiment_score":-0.0028732474893331528},{"text":"No.","start":65.06,"end":65.56,"sentiment":"negative","sentiment_score":-0.632138729095459},{"text":"We've got power outages on campus this week, so this week is not good.","start":66.5,"end":69.825,"sentiment":"negative","sentiment_score":-0.6667006143501827},{"text":"I'm not I'm not I'm actually off work today, so I don't have my computer in front of me, so I'm not sure.","start":69.825,"end":82.16499,"sentiment":"neutral","sentiment_score":-0.25885359942913055}],"sentiment":"negative","sentiment_score":-0.4054763120880654,"num_words":43,"start":33.72,"end":82.16499},{"sentences":[{"text":"Yep.","start":92.76,"end":93.26,"sentiment":"neutral","sentiment_score":0.0081107709556818},{"text":"Afternoon is probably better.","start":106.535,"end":107.835,"sentiment":"neutral","sentiment_score":0.030823949724435806},{"text":"Yep.","start":110.535,"end":111.035,"sentiment":"neutral","sentiment_score":0.1229250431060791},{"text":"Yes.","start":124.71,"end":125.21,"sentiment":"neutral","sentiment_score":0.020179104059934616},{"text":"Yeah.","start":127.59,"end":128.09,"sentiment":"neutral","sentiment_score":0.017930414527654648}],"sentiment":"neutral","sentiment_score":0.036555141443386674,"num_words":8,"start":92.76,"end":128.09},{"sentences":[{"text":"No premium.","start":136.125,"end":136.86499,"sentiment":"neutral","sentiment_score":-0.08753955364227295},{"text":"Yep.","start":145.95,"end":146.45,"sentiment":"neutral","sentiment_score":-0.0007809351081959903},{"text":"Thank you.","start":169.75089,"end":170.41087,"sentiment":"positive","sentiment_score":0.3833301514387131},{"text":"Okay.","start":171.59088,"end":172.09088,"sentiment":"neutral","sentiment_score":0.1699775904417038},{"text":"Thanks.","start":172.31088,"end":172.71088,"sentiment":"positive","sentiment_score":0.3621237277984619}],"sentiment":"neutral","sentiment_score":0.16041451124640713,"num_words":7,"start":136.125,"end":172.71088},{"sentences":[{"text":"Bye.","start":172.71088,"end":173.21088,"sentiment":"neutral","sentiment_score":0.2838011384010315}],"sentiment":"neutral","sentiment_score":0.2838011384010315,"num_words":1,"start":172.71088,"end":173.21088}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew, I'm calling about service security.\n\nChannel 1: Thanks. Please stay on the line. Frank speaking.\n\nChannel 0: Oh, hi, Craig. It's Andrew from Resilience AI. Craig, do you have a couple of seconds?\n\nChannel 1: Mate, this is a very bad line. Where are you from?\n\nChannel 0: Let me adjust, Chris. I'm from Vigilance AI, a cybersecurity company.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Do do you still remember we actually have a conversation before a couple of months ago, and I we also sent you our email. And, well, actually, the main reason why I'm calling back, is to find out if you're available for just a really quick demo for our CTO. If not this week, then next week if you're busy.\n\nChannel 1: No. We've got power outages on campus this week, so this week is not good. I'm\n\nChannel 0: Gotcha. Craig, do you have any availability next week? Let's say\n\nChannel 1: not\n\nChannel 0: Tuesday\n\nChannel 1: I'm\n\nChannel 0: or\n\nChannel 1: not I'm actually off work today, so I don't have my computer in front of me, so I'm not sure.\n\nChannel 0: Oh, alright. But well, is it okay if I send you an invite? You know, that way you can either accept or decline it. But\n\nChannel 1: Yep.\n\nChannel 0: yeah, I'll I'll send you an invite next week, Tuesday. Do do you prefer a morning schedule or a fifteen minute demo, or do you do you prefer an afternoon schedule?\n\nChannel 1: Afternoon is probably better.\n\nChannel 0: Afternoon?\n\nChannel 1: Yep.\n\nChannel 0: Gotcha. And we also wanna make sure that we're prepared with the demo. I I just wanted to ask just really quick details. Like, do you guys have more than a 100 users at this moment or less\n\nChannel 1: Yes.\n\nChannel 0: than that, Craig? More?\n\nChannel 1: Yeah.\n\nChannel 0: And do you guys use a premium m three six five or is it just the standard version?\n\nChannel 1: No premium.\n\nChannel 0: Alright. Gotcha. And, Craig, I'm going to send this to your email. Is this still craig c d point at\n\nChannel 1: Yep.\n\nChannel 0: two alright. Craig. Gotcha. And I I think that would be all. I'll make sure that our CTO will prepare again.\n\nVigilance AI is our cybersecurity platform. And, yeah, I'll send you our email after this, and there's just a confirmation. So, again, if you're you're available, you can either confirm or decline. But I'll call you back so that we can also make sure\n\nChannel 1: Thank\n\nChannel 0: you're\n\nChannel 1: you.\n\nChannel 0: going to be there. Alright,\n\nChannel 1: Okay.\n\nChannel 0: Craig?\n\nChannel 1: Thanks. Bye.\n\nChannel 0: Yeah. Have a great day, mate. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.005497215053765103}],"sentiment":"neutral","sentiment_score":0.005497215053765103,"channel":1,"num_words":16,"start":0.24,"end":4.74},{"sentences":[{"text":"Andrew, I'm calling about service security.","start":5.68,"end":8.02,"sentiment":"neutral","sentiment_score":0.023208349011838436}],"sentiment":"neutral","sentiment_score":0.023208349011838436,"channel":0,"num_words":6,"start":5.68,"end":8.02},{"sentences":[{"text":"Thanks.","start":14.505,"end":15.005,"sentiment":"neutral","sentiment_score":0.19721850752830505},{"text":"Please stay on the line.","start":15.145,"end":16.845001,"sentiment":"neutral","sentiment_score":0.05586303919553757},{"text":"Frank 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I'm actually off work today, so I don't have my computer in front of me, so I'm not sure.","start":77.424995,"end":82.16499,"sentiment":"neutral","sentiment_score":-0.2761161640286446}],"sentiment":"neutral","sentiment_score":-0.2761161640286446,"channel":1,"num_words":20,"start":77.424995,"end":82.16499},{"sentences":[{"text":"Oh, alright.","start":84.01,"end":84.75,"sentiment":"neutral","sentiment_score":-0.026062274351716045},{"text":"But well, is it okay if I send you an invite?","start":85.05,"end":88.590004,"sentiment":"neutral","sentiment_score":0.035879178142005745},{"text":"You know, that way you can either accept or decline 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schedule?","start":98.19501,"end":105.975006,"sentiment":"neutral","sentiment_score":0.0783667585679463}],"sentiment":"neutral","sentiment_score":0.12206943140875909,"channel":0,"num_words":31,"start":94.19501,"end":105.975006},{"sentences":[{"text":"Afternoon is probably better.","start":106.535,"end":107.835,"sentiment":"neutral","sentiment_score":0.030823949724435806}],"sentiment":"neutral","sentiment_score":0.030823949724435806,"channel":1,"num_words":4,"start":106.535,"end":107.835},{"sentences":[{"text":"Afternoon?","start":108.755005,"end":109.255005,"sentiment":"neutral","sentiment_score":0.041438378393650055}],"sentiment":"neutral","sentiment_score":0.041438378393650055,"channel":0,"num_words":1,"start":108.755005,"end":109.255005},{"sentences":[{"text":"Yep.","start":110.535,"end":111.035,"sentiment":"neutral","sentiment_score":0.1229250431060791}],"sentiment":"neutral","sentiment_score":0.1229250431060791,"channel":1,"num_words":1,"start":110.535,"end":111.035},{"sentences":[{"text":"Gotcha.","start":112.200005,"end":112.68,"sentiment":"neutral","sentiment_score":0.10707513988018036},{"text":"And we also wanna make sure that we're prepared with the demo.","start":112.68,"end":115.98,"sentiment":"neutral","sentiment_score":0.15968923643231392},{"text":"I I just wanted to ask just really quick details.","start":116.600006,"end":119.98,"sentiment":"neutral","sentiment_score":0.047796710208058354},{"text":"Like, do you guys have more than a 100 users at this moment or less","start":120.04,"end":125.064995,"sentiment":"neutral","sentiment_score":0.00715347317357858}],"sentiment":"neutral","sentiment_score":0.06864776780926868,"channel":0,"num_words":38,"start":112.200005,"end":125.064995},{"sentences":[{"text":"Yes.","start":124.71,"end":125.21,"sentiment":"neutral","sentiment_score":0.020179104059934616}],"sentiment":"neutral","sentiment_score":0.020179104059934616,"channel":1,"num_words":1,"start":124.71,"end":125.21},{"sentences":[{"text":"than that, Craig?","start":125.064995,"end":126.125,"sentiment":"neutral","sentiment_score":0.02073743101209402},{"text":"More?","start":126.665,"end":127.165,"sentiment":"neutral","sentiment_score":0.005891880486160517}],"sentiment":"neutral","sentiment_score":0.017026043380610645,"channel":0,"num_words":4,"start":125.064995,"end":127.165},{"sentences":[{"text":"Yeah.","start":127.59,"end":128.09,"sentiment":"neutral","sentiment_score":0.017930414527654648}],"sentiment":"neutral","sentiment_score":0.017930414527654648,"channel":1,"num_words":1,"start":127.59,"end":128.09},{"sentences":[{"text":"And do you guys use a premium m three six five or is it just the standard version?","start":129.305,"end":135.245,"sentiment":"neutral","sentiment_score":0.00271432443211476}],"sentiment":"neutral","sentiment_score":0.00271432443211476,"channel":0,"num_words":18,"start":129.305,"end":135.245},{"sentences":[{"text":"No premium.","start":136.125,"end":136.86499,"sentiment":"neutral","sentiment_score":-0.08753955364227295}],"sentiment":"neutral","sentiment_score":-0.08753955364227295,"channel":1,"num_words":2,"start":136.125,"end":136.86499},{"sentences":[{"text":"Alright.","start":138.33,"end":138.56999,"sentiment":"neutral","sentiment_score":0.003025361802428961},{"text":"Gotcha.","start":138.56999,"end":139.06999,"sentiment":"neutral","sentiment_score":0.02758115530014038},{"text":"And, Craig, I'm going to send this to your email.","start":139.20999,"end":141.84999,"sentiment":"neutral","sentiment_score":0.03926076628267765},{"text":"Is this still craig c d point 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there.","start":170.24,"end":171.36,"sentiment":"neutral","sentiment_score":0.16429442167282104},{"text":"Alright,","start":171.36,"end":171.84,"sentiment":"neutral","sentiment_score":0.16715650260448456}],"sentiment":"neutral","sentiment_score":0.16486683785915374,"channel":0,"num_words":5,"start":170.24,"end":171.84},{"sentences":[{"text":"Okay.","start":171.59088,"end":172.09088,"sentiment":"neutral","sentiment_score":0.1699775904417038}],"sentiment":"neutral","sentiment_score":0.1699775904417038,"channel":1,"num_words":1,"start":171.59088,"end":172.09088},{"sentences":[{"text":"Craig?","start":171.84,"end":172.34,"sentiment":"neutral","sentiment_score":0.173274427652359}],"sentiment":"neutral","sentiment_score":0.173274427652359,"channel":0,"num_words":1,"start":171.84,"end":172.34},{"sentences":[{"text":"Thanks.","start":172.31088,"end":172.71088,"sentiment":"positive","sentiment_score":0.3621237277984619},{"text":"Bye.","start":172.71088,"end":173.21088,"sentiment":"neutral","sentiment_score":0.2838011384010315}],"sentiment":"neutral","sentiment_score":0.3229624330997467,"channel":1,"num_words":2,"start":172.31088,"end":173.21088},{"sentences":[{"text":"Yeah.","start":173.68001,"end":173.92,"sentiment":"neutral","sentiment_score":0.11705023050308228},{"text":"Have a great day, mate.","start":173.92,"end":174.88,"sentiment":"positive","sentiment_score":0.8468449950218201},{"text":"Take care.","start":174.88,"end":175.36,"sentiment":"positive","sentiment_score":0.6449008882045746},{"text":"Bye bye.","start":175.36,"end":176.02,"sentiment":"neutral","sentiment_score":0.06288120523095131}],"sentiment":"positive","sentiment_score":0.5766839392483234,"channel":0,"num_words":10,"start":173.68001,"end":176.02}]},"summary":{"result":"success","short":"An agent from Resilience AI calls a customer named Craig to offer a demo for their cybersecurity platform. The agent asks if Craig has more than a 100 users or less, and if he uses a premium version of the platform. The agent will send an invite for a demo and remind Craig to confirm or decline if available."},"intents":{"segments":[{"text":"Do do you still remember we actually have a conversation before a couple of months ago, and I we also sent you our email. And, well, actually, the main reason why I'm calling back, is to find out if you're available for just a really quick demo for our CTO.","start_word":70,"end_word":119,"intents":[{"intent":"Schedule demo","confidence_score":0.047875658}]},{"text":"Do do you prefer a morning schedule or a fifteen minute demo, or do you do you prefer an afternoon schedule?","start_word":217,"end_word":237,"intents":[{"intent":"Schedule schedule and demo","confidence_score":0.0000027646777}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about service security. Thanks. Please stay on the line. Frank speaking. Oh, hi, Craig. It's Andrew from Resilience AI. Craig, do you have a couple of seconds?","start_word":0,"end_word":45,"sentiment":"neutral","sentiment_score":0.02609448693692684},{"text":"Mate, this is a very bad line. Where are you from?","start_word":46,"end_word":56,"sentiment":"negative","sentiment_score":-0.601416826248169},{"text":"Let me adjust, Chris. I'm from Vigilance AI, a cybersecurity company. Okay. Yeah. Do do you still remember we actually have a conversation before a couple of months ago, and I we also sent you our email. And, well, actually, the main reason why I'm calling back, is to find out if you're available for just a really quick demo for our CTO. If not this week, then next week if you're busy.","start_word":57,"end_word":129,"sentiment":"neutral","sentiment_score":-0.02129082940518856},{"text":"No. We've got power outages on campus this week, so this week is not good.","start_word":130,"end_word":144,"sentiment":"negative","sentiment_score":-0.6533398628234863},{"text":"I'm Gotcha. Craig, do you have any availability next week? Let's say not Tuesday I'm or not I'm actually off work today, so I don't have my computer in front of me, so I'm not sure. Oh, alright. But well, is it okay if I send you an invite? You know, that way you can either accept or decline it. But Yep. yeah, I'll I'll send you an invite next week, Tuesday. Do do you prefer a morning schedule or a fifteen minute demo, or do you do you prefer an afternoon schedule? Afternoon is probably better. Afternoon? Yep. Gotcha. And we also wanna make sure that we're prepared with the demo. I I just wanted to ask just really quick details. Like, do you guys have more than a 100 users at this moment or less Yes. than that, Craig? More? Yeah. And do you guys use a premium m three six five or is it just the standard version? No premium. Alright. Gotcha. And, Craig, I'm going to send this to your email. Is this still craig c d point at Yep. two alright. Craig. Gotcha. And I I think that would be all. I'll make sure that our CTO will prepare again. Vigilance AI is our cybersecurity platform. And, yeah, I'll send you our email after this, and there's just a confirmation. So, again, if you're you're available, you can either confirm or decline. But I'll call you back so that we can also make sure Thank you're you. going to be there. Alright, Okay. Craig?","start_word":145,"end_word":403,"sentiment":"neutral","sentiment_score":0.036993042612628126},{"text":"Thanks.","start_word":404,"end_word":404,"sentiment":"positive","sentiment_score":0.3621237277984619},{"text":"Bye. Yeah.","start_word":405,"end_word":406,"sentiment":"neutral","sentiment_score":0.24038974940776825},{"text":"Have a great day, mate. Take care.","start_word":407,"end_word":413,"sentiment":"positive","sentiment_score":0.792159914970398},{"text":"Bye bye.","start_word":414,"end_word":415,"sentiment":"neutral","sentiment_score":0.2339889109134674}],"average":{"sentiment":"neutral","sentiment_score":0.006253325804804066}}}}