{"metadata":{"transaction_key":"deprecated","request_id":"019fd5ac-4b9e-7d40-bff7-e51e44efb8e9","sha256":"81219f8c062d3bcf787de4ccaf707c10dd561aa24e4c5f9354636b3c050c917d","created":"2026-08-06T06:04:27.345Z","duration":8.9279375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":22}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Good afternoon. Good evening. Good morning. My apologies for missing your call. Please do leave a message with a contact phone number, and I'll","confidence":1.0,"words":[{"word":"good","start":1.36,"end":1.68,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5604522228240967},{"word":"afternoon","start":1.68,"end":2.1599998,"confidence":0.9152832,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4868038296699524},{"word":"good","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5911343693733215},{"word":"evening","start":2.3999999,"end":2.8,"confidence":0.99902344,"punctuated_word":"evening.","sentiment":"positive","sentiment_score":0.49656596779823303},{"word":"good","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5013248324394226},{"word":"morning","start":2.96,"end":3.28,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.46030640602111816},{"word":"my","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.13865996897220612},{"word":"apologies","start":3.52,"end":4.02,"confidence":1.0,"punctuated_word":"apologies","sentiment":"negative","sentiment_score":-0.36470720171928406},{"word":"for","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.48256954550743103},{"word":"missing","start":4.3199997,"end":4.72,"confidence":1.0,"punctuated_word":"missing","sentiment":"negative","sentiment_score":-0.4314066767692566},{"word":"your","start":4.72,"end":4.96,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5041163563728333},{"word":"call","start":4.96,"end":5.46,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.4238625764846802},{"word":"please","start":5.6,"end":6.0,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.15110746026039124},{"word":"do","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09561266750097276},{"word":"leave","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.08125073462724686},{"word":"a","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07621756196022034},{"word":"message","start":6.56,"end":7.04,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.10178392380475998},{"word":"with","start":7.04,"end":7.2799997,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.031149782240390778},{"word":"a","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03374270349740982},{"word":"contact","start":7.52,"end":7.9199996,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.10357938706874847},{"word":"phone","start":7.9199996,"end":8.08,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.08045338839292526},{"word":"number","start":8.08,"end":8.32,"confidence":0.9111328,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.019599564373493195},{"word":"and","start":8.32,"end":8.48,"confidence":0.98291016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.018457382917404175},{"word":"i'll","start":8.48,"end":8.9279375,"confidence":0.7631836,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.006108309142291546}],"paragraphs":{"transcript":"\nGood afternoon. Good evening. Good morning. My apologies for missing your call. Please do leave a message with a contact phone number, and I'll","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.36,"end":2.1599998,"sentiment":"positive","sentiment_score":0.5236280262470245},{"text":"Good evening.","start":2.1599998,"end":2.8,"sentiment":"positive","sentiment_score":0.5438501685857773},{"text":"Good morning.","start":2.8,"end":3.28,"sentiment":"positive","sentiment_score":0.4808156192302704},{"text":"My apologies for missing your call.","start":3.28,"end":5.46,"sentiment":"negative","sentiment_score":-0.3908870543042819},{"text":"Please do leave a message with a contact phone number, and I'll","start":5.6,"end":8.9279375,"sentiment":"neutral","sentiment_score":-0.06249429013890525}],"sentiment":"neutral","sentiment_score":0.00005557585973292589,"num_words":24,"start":1.36,"end":8.9279375}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Good evening. Good morning. My apologies for missing your call. Please do leave a message with a contact phone number, and I'll","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.36,"end":2.1599998,"sentiment":"positive","sentiment_score":0.5236280262470245},{"text":"Good evening.","start":2.1599998,"end":2.8,"sentiment":"positive","sentiment_score":0.5438501685857773},{"text":"Good morning.","start":2.8,"end":3.28,"sentiment":"positive","sentiment_score":0.4808156192302704},{"text":"My apologies for missing your call.","start":3.28,"end":5.46,"sentiment":"negative","sentiment_score":-0.3908870543042819},{"text":"Please do leave a message with a contact phone number, and I'll","start":5.6,"end":8.9279375,"sentiment":"neutral","sentiment_score":-0.06249429013890525}],"sentiment":"neutral","sentiment_score":0.00005557585973292589,"channel":1,"num_words":24,"start":1.36,"end":8.9279375}]},"summary":{"result":"success","short":"Good afternoon. Good evening. Good morning. My apologies for missing your call. Please do leave a message with a contact phone number, and I'll"},"intents":{"segments":[{"text":"My apologies for missing your call.","start_word":6,"end_word":11,"intents":[{"intent":"Apologize for missing call","confidence_score":0.25509444},{"intent":"Leave message","confidence_score":0.35512987},{"intent":"Offer contact number","confidence_score":0.0069218767},{"intent":"Apologize for missed call","confidence_score":0.10504903}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Good evening. Good morning.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.5044738054275513},{"text":"My apologies for missing your call.","start_word":6,"end_word":11,"sentiment":"negative","sentiment_score":-0.38436487317085266},{"text":"Please do leave a message with a contact phone number, and I'll","start_word":12,"end_word":23,"sentiment":"neutral","sentiment_score":-0.05029712617397308}],"average":{"sentiment":"neutral","sentiment_score":-0.01467029468433277}}}}