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He is not available at the moment, but can you provide me your details so that I can share him and let him know to call you back? Or can or you can email him directly. I will share you his email address. You will email address.\n\nOkay. Yeah. Kindly note uh-huh. Let me check. Okay.\n\nT o n y? Yeah. Tom, two n y, and l a m. At the rate yes. Yes.\n\nAt the rate a w a r, award global dot com dot a u. Yeah. You can email me. Sure. Mhmm.\n\nYou too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.01277238316833973},{"text":"He is not available at the moment, but can you provide me your details so that I can share him and let him know to call you back?","start":9.12,"end":18.305,"sentiment":"neutral","sentiment_score":-0.0013417460223925965},{"text":"Or can or you can email him directly.","start":20.045,"end":25.105,"sentiment":"neutral","sentiment_score":0.030131364124827087},{"text":"I will share you his email address.","start":25.485,"end":27.005,"sentiment":"neutral","sentiment_score":0.0486491218741451},{"text":"You will email address.","start":27.005,"end":28.29,"sentiment":"neutral","sentiment_score":0.0301009276881814}],"sentiment":"neutral","sentiment_score":0.01410837440441052,"num_words":48,"start":0.56,"end":28.29},{"sentences":[{"text":"Okay.","start":29.730001,"end":30.050001,"sentiment":"neutral","sentiment_score":0.04166489839553833},{"text":"Yeah.","start":30.050001,"end":30.550001,"sentiment":"neutral","sentiment_score":0.03945096582174301},{"text":"Kindly note uh-huh.","start":31.330002,"end":34.07,"sentiment":"neutral","sentiment_score":0.002661527910580238},{"text":"Let me check.","start":34.61,"end":36.63,"sentiment":"neutral","sentiment_score":0.004120722723503907},{"text":"Okay.","start":37.33,"end":37.81,"sentiment":"neutral","sentiment_score":0.004767628386616707}],"sentiment":"neutral","sentiment_score":0.011803360500683388,"num_words":9,"start":29.730001,"end":37.81},{"sentences":[{"text":"T o n y?","start":37.81,"end":39.03,"sentiment":"neutral","sentiment_score":0.001067188655724749},{"text":"Yeah.","start":43.275,"end":43.775,"sentiment":"neutral","sentiment_score":0.01638631336390972},{"text":"Tom, two n y, and l a m.","start":43.835,"end":47.535,"sentiment":"neutral","sentiment_score":0.014034044346772134},{"text":"At the rate yes.","start":51.275,"end":53.375,"sentiment":"neutral","sentiment_score":0.010630714008584619},{"text":"Yes.","start":53.595,"end":54.075,"sentiment":"neutral","sentiment_score":0.03567252308130264}],"sentiment":"neutral","sentiment_score":0.011729044548701495,"num_words":18,"start":37.81,"end":54.075},{"sentences":[{"text":"At the rate a w a r, award global dot com dot a u.","start":54.075,"end":63.78,"sentiment":"neutral","sentiment_score":0.023906716810805455},{"text":"Yeah.","start":68.24,"end":68.479996,"sentiment":"neutral","sentiment_score":0.1909322738647461},{"text":"You can email me.","start":68.479996,"end":72.29093,"sentiment":"neutral","sentiment_score":0.26814188063144684},{"text":"Sure.","start":72.51093,"end":73.01093,"sentiment":"positive","sentiment_score":0.5091818571090698},{"text":"Mhmm.","start":74.99094,"end":75.07093,"sentiment":"neutral","sentiment_score":0.13013333082199097}],"sentiment":"neutral","sentiment_score":0.10654804855585098,"num_words":21,"start":54.075,"end":75.07093},{"sentences":[{"text":"You too.","start":75.07093,"end":75.71094,"sentiment":"neutral","sentiment_score":0.15373607724905014},{"text":"Bye bye.","start":75.71094,"end":76.450935,"sentiment":"neutral","sentiment_score":0.12047561258077621}],"sentiment":"neutral","sentiment_score":0.13710584491491318,"num_words":4,"start":75.07093,"end":76.450935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello? Hi. Good afternoon, ma'am. Is Tony already available? Tony Lam\n\nChannel 1: He is\n\nChannel 0: or\n\nChannel 1: not\n\nChannel 0: no?\n\nChannel 1: available at the moment, but can you provide me your details so that I can share him and let him\n\nChannel 0: Sure.\n\nChannel 1: know to call you back? Or\n\nChannel 0: Sure.\n\nChannel 1: can\n\nChannel 0: Sure. You can\n\nChannel 1: or you can email him directly. I will share you his email address.\n\nChannel 0: Okay.\n\nChannel 1: You will\n\nChannel 0: Okay. That\n\nChannel 1: email\n\nChannel 0: would\n\nChannel 1: address.\n\nChannel 0: be better.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Alright. What is\n\nChannel 1: Kindly\n\nChannel 0: the email?\n\nChannel 1: note uh-huh. Let me check. Okay. T o n y?\n\nChannel 0: T like Tom. Right? Tony?\n\nChannel 1: Yeah. Tom,\n\nChannel 0: Alright, Tony.\n\nChannel 1: two n y, and l a m.\n\nChannel 0: Okay. First and the last\n\nChannel 1: At the\n\nChannel 0: name.\n\nChannel 1: rate\n\nChannel 0: Right? Tony Lam?\n\nChannel 1: yes. Yes. At\n\nChannel 0: Uh-huh.\n\nChannel 1: the rate a w a r, award global\n\nChannel 0: Okay.\n\nChannel 1: dot com dot a u.\n\nChannel 0: Okay. Got it.\n\nChannel 1: Yeah.\n\nChannel 0: Thank\n\nChannel 1: You can\n\nChannel 0: you.\n\nChannel 1: email\n\nChannel 0: I will just go ahead and we will email him.\n\nChannel 1: me.\n\nChannel 0: Thank you, ma'am. I\n\nChannel 1: Sure.\n\nChannel 0: appreciate you. Take care. Bye bye.\n\nChannel 1: Mhmm. You too. 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The agent suggests the customer can provide their details and have Tony email them. The agent confirms the email address and ends the call."},"intents":{"segments":[{"text":"available at the moment, but can you provide me your details so that I can share him and let him Sure. know to call you back?","start_word":17,"end_word":42,"intents":[{"intent":"Share details and request a call back","confidence_score":0.00010048242}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.07400786131620407},{"text":"Good afternoon, ma'am.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.4066689610481262},{"text":"Is Tony already available? Tony Lam He or is not no? available at the moment, but can you provide me your details so that I can share him and let him Sure. know to call you back? Or Sure. can Sure. You can or you can email him directly. I will share you his email address. Okay. You will Okay. That would email be address. better. Okay. Yeah. Alright. What is Kindly the email? note uh-huh. Let me check. Okay. T o n y? T like Tom. Right? Tony? Yeah. Tom, Alright, Tony. two n y, and l a m. Okay. First and the last At the name. rate Right? Tony Lam? yes. Yes. At Uh-huh. the rate a w a r, award global Okay. dot com dot a u. Okay. Got it. Yeah.","start_word":6,"end_word":139,"sentiment":"neutral","sentiment_score":0.02086334489285946},{"text":"Thank You you.","start_word":140,"end_word":142,"sentiment":"positive","sentiment_score":0.42513972520828247},{"text":"can email I will just go ahead and we will email him. me.","start_word":143,"end_word":155,"sentiment":"neutral","sentiment_score":0.226806178689003},{"text":"Thank you, ma'am. I Sure. appreciate you. Take care.","start_word":156,"end_word":164,"sentiment":"positive","sentiment_score":0.5200375318527222},{"text":"Bye bye. Mhmm. You too. 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