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you.","start":56.65,"end":57.13,"sentiment":"neutral","sentiment_score":0.11429251730442047},{"text":"Bye.","start":57.13,"end":57.63,"sentiment":"neutral","sentiment_score":0.03429698944091797}],"sentiment":"neutral","sentiment_score":0.09000077247619628,"channel":1,"num_words":5,"start":56.010002,"end":57.63}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT named Jamie calls a customer who had a meeting with their CTO and sent an email regarding a priority list. Jamie reminds the customer that they had a previous meeting with Bal definition and asks if they can respond to him. The customer thanks Jamie and the call ends."},"intents":{"segments":[{"text":"I'm talking And about GTS. Yes.","start_word":88,"end_word":93,"intents":[{"intent":"Discuss gts","confidence_score":0.038473833}]},{"text":"I he just see. wanted Thank me to remind if you can respond to him. Alright?","start_word":119,"end_word":134,"intents":[{"intent":"Remind about meeting with cto","confidence_score":0.010389808},{"intent":"Return call","confidence_score":0.0008277148}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Grachy.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.26947221159935},{"text":"Good morning. This is Jamie from Cloud Solution IT. How are you doing today? I'm good.","start_word":4,"end_word":19,"sentiment":"positive","sentiment_score":0.44033458828926086},{"text":"Sorry. Jimmy from? Oh, my name is Jamie from Cloud Solution IT. You had a meeting with our CTO, Baljit, and I think you've discussed or she he actually sent you an email regarding you sending them your priority list. Do you remember that one for SharePoint? SharePoint. What priority list? Oh, okay. Yeah. You had a meeting with Baljeet, I I think about a few weeks ago. I'm talking And about GTS. Yes. Yes. Yes. Yes. Okay. So you're from GTS. Okay. Okay. Okay. I mhmm. will talk with GTS. Okay. Okay. No worries. Yeah. Thank He you. I he just see. wanted Thank me to remind if you can respond to him. Alright? Thank you. you. No. Thank you. Bye.","start_word":20,"end_word":141,"sentiment":"neutral","sentiment_score":0.046306923031806946}],"average":{"sentiment":"neutral","sentiment_score":0.09607980458159424}}}}