{"metadata":{"transaction_key":"deprecated","request_id":"019ea9fa-1ee7-7712-a425-0722e3f06ddb","sha256":"3298a08953545b69daa32c17223ce200de77c13aa447026fff6b41bc7876de74","created":"2026-06-09T01:23:22.888Z","duration":11.303938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Melissa Fine. I can't take a call at the moment. Leave a message. I'll get back to you as soon as I can.","confidence":0.97314453,"words":[{"word":"hi","start":0.56,"end":0.79999995,"confidence":0.98706055,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.16294068098068237},{"word":"this","start":0.79999995,"end":1.04,"confidence":0.9370117,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.14459875226020813},{"word":"is","start":1.04,"end":1.28,"confidence":0.97314453,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1513826847076416},{"word":"melissa","start":1.28,"end":1.78,"confidence":0.5576172,"punctuated_word":"Melissa","sentiment":"neutral","sentiment_score":0.19507327675819397},{"word":"fine","start":1.8399999,"end":2.1599998,"confidence":0.6312256,"punctuated_word":"Fine.","sentiment":"neutral","sentiment_score":0.2403169423341751},{"word":"i","start":2.1599998,"end":2.3999999,"confidence":0.8730469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.560042679309845},{"word":"can't","start":2.3999999,"end":2.72,"confidence":0.98999023,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.637141227722168},{"word":"take","start":2.72,"end":2.96,"confidence":0.76660156,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7011157870292664},{"word":"a","start":2.96,"end":3.04,"confidence":0.6582031,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.7265104055404663},{"word":"call","start":3.04,"end":3.1999998,"confidence":0.96972656,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7688913345336914},{"word":"at","start":3.1999998,"end":3.28,"confidence":0.95410156,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6769300103187561},{"word":"the","start":3.28,"end":3.4399998,"confidence":0.9267578,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7017762064933777},{"word":"moment","start":3.4399998,"end":3.84,"confidence":0.9975586,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.6903594732284546},{"word":"leave","start":3.84,"end":4.08,"confidence":0.98095703,"punctuated_word":"Leave","sentiment":"negative","sentiment_score":-0.5775062441825867},{"word":"a","start":4.08,"end":4.16,"confidence":0.9716797,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4955160915851593},{"word":"message","start":4.16,"end":4.48,"confidence":0.9433594,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.5075535774230957},{"word":"i'll","start":4.48,"end":4.64,"confidence":0.99658203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.16237123310565948},{"word":"get","start":4.64,"end":4.7999997,"confidence":0.9941406,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.18097352981567383},{"word":"back","start":4.7999997,"end":4.88,"confidence":0.9970703,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.18821746110916135},{"word":"to","start":4.88,"end":4.96,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1435009092092514},{"word":"you","start":4.96,"end":5.12,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1723800003528595},{"word":"as","start":5.12,"end":5.2,"confidence":0.68652344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.11875186860561372},{"word":"soon","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.2564212381839752},{"word":"as","start":5.3599997,"end":5.52,"confidence":0.96875,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.27483221888542175},{"word":"i","start":5.52,"end":5.6,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1581895500421524},{"word":"can","start":5.6,"end":6.1,"confidence":0.99365234,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.23492169380187988}],"paragraphs":{"transcript":"\nHi. This is Melissa Fine. I can't take a call at the moment. Leave a message. I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.16294068098068237},{"text":"This is Melissa Fine.","start":0.79999995,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.1828429140150547},{"text":"I can't take a call at the moment.","start":2.1599998,"end":3.84,"sentiment":"negative","sentiment_score":-0.6828458905220032},{"text":"Leave a message.","start":3.84,"end":4.48,"sentiment":"negative","sentiment_score":-0.5268586377302805},{"text":"I'll get back to you as soon as I can.","start":4.48,"end":6.1,"sentiment":"neutral","sentiment_score":-0.18905597031116486}],"sentiment":"neutral","sentiment_score":-0.30921501551683134,"num_words":26,"start":0.56,"end":6.1}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Melissa Fine. I can't take a call at the moment. Leave a message. I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.16294068098068237},{"text":"This is Melissa Fine.","start":0.79999995,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.1828429140150547},{"text":"I can't take a call at the moment.","start":2.1599998,"end":3.84,"sentiment":"negative","sentiment_score":-0.6828458905220032},{"text":"Leave a message.","start":3.84,"end":4.48,"sentiment":"negative","sentiment_score":-0.5268586377302805},{"text":"I'll get back to you as soon as I can.","start":4.48,"end":6.1,"sentiment":"neutral","sentiment_score":-0.18905597031116486}],"sentiment":"neutral","sentiment_score":-0.30921501551683134,"channel":1,"num_words":26,"start":0.56,"end":6.1}]},"summary":{"result":"success","short":"Hi. This is Melissa Fine. I can't take a call at the moment. Leave a message. I'll get back to you as soon as I can."},"intents":{"segments":[{"text":"I'll get back to you as soon as I can.","start_word":16,"end_word":25,"intents":[{"intent":"Leave a message","confidence_score":0.031559292},{"intent":"Request a call back","confidence_score":0.011139333}]}]},"sentiments":{"segments":[{"text":"Hi. This is Melissa Fine.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.185367152094841},{"text":"I can't take a call at the moment. Leave a message.","start_word":5,"end_word":15,"sentiment":"negative","sentiment_score":-0.6316214799880981},{"text":"I'll get back to you as soon as I can.","start_word":16,"end_word":25,"sentiment":"neutral","sentiment_score":-0.2058115154504776}],"average":{"sentiment":"neutral","sentiment_score":-0.32744714376088735}}}}