{"metadata":{"transaction_key":"deprecated","request_id":"019efceb-eb2a-78b2-a904-d3a73bdfd77f","sha256":"3e6408f3aaa2ff916c906fb8a4bdb50c06de06b595d49352488d62814619a55f","created":"2026-06-25T03:56:21.088Z","duration":12.7439375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":44},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Daniel. This is Andrew from Midland AI. Good day to you. Oh","confidence":0.9892578,"words":[{"word":"oh","start":2.56,"end":2.8,"confidence":0.9621582,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.19607529044151303},{"word":"hi","start":2.8,"end":3.12,"confidence":0.9892578,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.2572413384914398},{"word":"daniel","start":3.12,"end":3.62,"confidence":0.99853516,"punctuated_word":"Daniel.","sentiment":"neutral","sentiment_score":0.22663407027721405},{"word":"this","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.21923606097698212},{"word":"is","start":3.9199998,"end":4.3199997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.22313947975635529},{"word":"andrew","start":4.3199997,"end":4.72,"confidence":0.6230469,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.283030241727829},{"word":"from","start":4.72,"end":5.04,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.27923768758773804},{"word":"midland","start":5.04,"end":5.52,"confidence":0.6501465,"punctuated_word":"Midland","sentiment":"neutral","sentiment_score":0.31708550453186035},{"word":"ai","start":5.52,"end":6.02,"confidence":0.7453613,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.2750542163848877},{"word":"good","start":6.3999996,"end":6.64,"confidence":0.90234375,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.7869213223457336},{"word":"day","start":6.64,"end":6.7999997,"confidence":0.9951172,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.8125472068786621},{"word":"to","start":6.7999997,"end":7.12,"confidence":0.9951172,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.8045501112937927},{"word":"you","start":7.12,"end":7.62,"confidence":0.96533203,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6626771688461304},{"word":"oh","start":12.08,"end":12.58,"confidence":0.44995117,"punctuated_word":"Oh","sentiment":"neutral","sentiment_score":-0.13458441197872162}],"paragraphs":{"transcript":"\nOh, hi, Daniel. This is Andrew from Midland AI. Good day to you. Oh","paragraphs":[{"sentences":[{"text":"Oh, hi, Daniel.","start":2.56,"end":3.62,"sentiment":"neutral","sentiment_score":0.22665023307005563},{"text":"This is Andrew from Midland AI.","start":3.76,"end":6.02,"sentiment":"neutral","sentiment_score":0.26613053182760876},{"text":"Good day to you.","start":6.3999996,"end":7.62,"sentiment":"positive","sentiment_score":0.7666739523410797},{"text":"Oh","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":-0.13458441197872162}],"sentiment":"positive","sentiment_score":0.37206037768295835,"num_words":14,"start":2.56,"end":12.58}]}}]},{"alternatives":[{"transcript":"Daniel speaking. Hi. Can you can you call me back? I'm just in the middle of something. Sorry.","confidence":0.9970703,"words":[{"word":"daniel","start":0.48,"end":0.71999997,"confidence":0.54052734,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.0051975008100271225},{"word":"speaking","start":0.71999997,"end":1.22,"confidence":0.9890137,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.01723773032426834},{"word":"hi","start":7.68,"end":7.9199996,"confidence":0.8461914,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2351588159799576},{"word":"can","start":7.9199996,"end":8.16,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0780186802148819},{"word":"you","start":8.16,"end":8.4,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.027149900794029236},{"word":"can","start":8.4,"end":8.559999,"confidence":0.9941406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02401035279035568},{"word":"you","start":8.559999,"end":9.059999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.028223887085914612},{"word":"call","start":9.12,"end":9.28,"confidence":0.73583984,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.01240125298500061},{"word":"me","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.029067859053611755},{"word":"back","start":9.44,"end":9.599999,"confidence":0.9970703,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":-0.04134038835763931},{"word":"i'm","start":9.599999,"end":9.76,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.553407609462738},{"word":"just","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.559524416923523},{"word":"in","start":9.92,"end":10.08,"confidence":0.99609375,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.551569402217865},{"word":"the","start":10.08,"end":10.16,"confidence":0.9951172,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5459076166152954},{"word":"middle","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"middle","sentiment":"negative","sentiment_score":-0.563665509223938},{"word":"of","start":10.4,"end":10.48,"confidence":0.97509766,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.48651161789894104},{"word":"something","start":10.48,"end":10.8,"confidence":0.99365234,"punctuated_word":"something.","sentiment":"negative","sentiment_score":-0.40768152475357056},{"word":"sorry","start":10.8,"end":11.3,"confidence":0.9970703,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.37719568610191345}],"paragraphs":{"transcript":"\nDaniel speaking. Hi. Can you can you call me back? I'm just in the middle of something. Sorry.","paragraphs":[{"sentences":[{"text":"Daniel speaking.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.011217615567147732},{"text":"Hi.","start":7.68,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.2351588159799576},{"text":"Can you can you call me back?","start":7.9199996,"end":9.599999,"sentiment":"neutral","sentiment_score":0.002592220902442932},{"text":"I'm just in the middle of something.","start":9.599999,"end":10.8,"sentiment":"negative","sentiment_score":-0.5240382424422673},{"text":"Sorry.","start":10.8,"end":11.3,"sentiment":"negative","sentiment_score":-0.37719568610191345}],"sentiment":"neutral","sentiment_score":-0.20942909943146837,"num_words":18,"start":0.48,"end":11.3}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Daniel speaking.\n\nChannel 0: Oh, hi, Daniel. This is Andrew from Midland AI. Good day to you.\n\nChannel 1: Hi. Can you can you call me back? I'm just in the middle of something. Sorry.\n\nChannel 0: Oh","paragraphs":[{"sentences":[{"text":"Daniel speaking.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.011217615567147732}],"sentiment":"neutral","sentiment_score":0.011217615567147732,"channel":1,"num_words":2,"start":0.48,"end":1.22},{"sentences":[{"text":"Oh, hi, Daniel.","start":2.56,"end":3.62,"sentiment":"neutral","sentiment_score":0.22665023307005563},{"text":"This is Andrew from Midland AI.","start":3.76,"end":6.02,"sentiment":"neutral","sentiment_score":0.26613053182760876},{"text":"Good day to you.","start":6.3999996,"end":7.62,"sentiment":"positive","sentiment_score":0.7666739523410797}],"sentiment":"positive","sentiment_score":0.41103305381077987,"channel":0,"num_words":13,"start":2.56,"end":7.62},{"sentences":[{"text":"Hi.","start":7.68,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.2351588159799576},{"text":"Can you can you call me back?","start":7.9199996,"end":9.599999,"sentiment":"neutral","sentiment_score":0.002592220902442932},{"text":"I'm just in the middle of something.","start":9.599999,"end":10.8,"sentiment":"negative","sentiment_score":-0.5240382424422673},{"text":"Sorry.","start":10.8,"end":11.3,"sentiment":"negative","sentiment_score":-0.37719568610191345}],"sentiment":"neutral","sentiment_score":-0.2370099388062954,"channel":1,"num_words":16,"start":7.68,"end":11.3},{"sentences":[{"text":"Oh","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":-0.13458441197872162}],"sentiment":"neutral","sentiment_score":-0.13458441197872162,"channel":0,"num_words":1,"start":12.08,"end":12.58}]},"summary":{"result":"success","short":"Daniel speaking. Oh, hi, Daniel. This is Andrew from Midland AI. Good day to you. Hi. Can you can you call me back? I'm just in the middle of something. Sorry. Oh"},"intents":{"segments":[{"text":"Sorry.","start_word":30,"end_word":30,"intents":[{"intent":"Call back","confidence_score":0.4378003}]}]},"sentiments":{"segments":[{"text":"Daniel speaking. Oh, hi, Daniel. This is Andrew from Midland AI.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.20446324348449707},{"text":"Good day to you.","start_word":11,"end_word":14,"sentiment":"positive","sentiment_score":0.7458745837211609},{"text":"Hi. Can you can you call me back?","start_word":15,"end_word":22,"sentiment":"neutral","sentiment_score":0.04471227899193764},{"text":"I'm just in the middle of something. Sorry.","start_word":23,"end_word":30,"sentiment":"negative","sentiment_score":-0.49476298689842224},{"text":"Oh","start_word":31,"end_word":31,"sentiment":"neutral","sentiment_score":-0.25401270389556885}],"average":{"sentiment":"neutral","sentiment_score":0.02856224775314331}}}}