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How are you? Not too bad. Thanks, Hannah. Hannah, my name is Rahu.\n\nI'm calling from TechnoWand. Is Craig around, please? Is he expecting my phone call? I don't know, to be honest. I'm just following up some notes which my colleague had left and just chasing it up.\n\nMy colleague, Daniel and Craig, we're having some conversations and since Daniel has moved on. So I'm just following up on the conversations with Daniel and Craig, to be honest. Sure. My name is Rahul. Spelled as r a h u l.\n\nApologies. R a h u l, if you don't mind. Yeah. I wish I could tell you my name was James Bond. It would have been easier, Anna?\n\nLike, techno wand, t e c h n o, techno wand like a magic wand. You know? Techno wand. Yeah. Easy peasy.\n\n0413698818. Thank you very much, Anna. Much appreciated. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good day, Hannah.","start":66.619995,"end":67.42,"sentiment":"positive","sentiment_score":0.50406081477801},{"text":"How are you?","start":67.42,"end":68.24,"sentiment":"positive","sentiment_score":0.4096757670243581},{"text":"Not too bad.","start":71.415,"end":72.134995,"sentiment":"neutral","sentiment_score":0.2517398993174235},{"text":"Thanks, Hannah.","start":72.134995,"end":73.274994,"sentiment":"positive","sentiment_score":0.3813827931880951},{"text":"Hannah, my name is Rahu.","start":73.415,"end":75.274994,"sentiment":"neutral","sentiment_score":0.10617693364620209}],"sentiment":"neutral","sentiment_score":0.299379981122911,"num_words":16,"start":66.619995,"end":75.274994},{"sentences":[{"text":"I'm calling from TechnoWand.","start":75.335,"end":76.795,"sentiment":"neutral","sentiment_score":0.12313688732683659},{"text":"Is Craig around, please?","start":77.415,"end":78.875,"sentiment":"neutral","sentiment_score":0.04149958025664091},{"text":"Is he expecting my phone call?","start":85.59,"end":87.59,"sentiment":"neutral","sentiment_score":-0.2906527817249298},{"text":"I don't know, to be honest.","start":87.59,"end":89.21,"sentiment":"negative","sentiment_score":-0.42459821204344433},{"text":"I'm just following up some notes which my colleague had left and just chasing it up.","start":89.43,"end":93.909996,"sentiment":"neutral","sentiment_score":-0.30172955710440874}],"sentiment":"neutral","sentiment_score":-0.2350175834985243,"num_words":36,"start":75.335,"end":93.909996},{"sentences":[{"text":"My colleague, Daniel and Craig, we're having some conversations and since Daniel has moved on.","start":93.909996,"end":100.905,"sentiment":"neutral","sentiment_score":0.010507846934099991},{"text":"So I'm just following up on the conversations with Daniel and Craig, to be honest.","start":101.524994,"end":105.545,"sentiment":"neutral","sentiment_score":0.024970795214176177},{"text":"Sure.","start":109.44499,"end":109.84499,"sentiment":"neutral","sentiment_score":0.1166827827692032},{"text":"My name is Rahul.","start":109.84499,"end":110.725,"sentiment":"neutral","sentiment_score":0.0619841031730175},{"text":"Spelled as r a h u l.","start":110.725,"end":112.05,"sentiment":"neutral","sentiment_score":0.026137749797531536}],"sentiment":"neutral","sentiment_score":0.025708644673050868,"num_words":42,"start":93.909996,"end":112.05},{"sentences":[{"text":"Apologies.","start":115.57,"end":116.07,"sentiment":"neutral","sentiment_score":-0.14493781328201294},{"text":"R a h u l, if you don't mind.","start":116.29,"end":118.47,"sentiment":"neutral","sentiment_score":-0.06352434307336807},{"text":"Yeah.","start":120.450005,"end":120.950005,"sentiment":"neutral","sentiment_score":-0.035329293459653854},{"text":"I wish I could tell you my name was James Bond.","start":121.33,"end":123.89,"sentiment":"neutral","sentiment_score":-0.032344318587671624},{"text":"It would have been easier, Anna?","start":123.89,"end":125.670006,"sentiment":"neutral","sentiment_score":0.09014335709313552}],"sentiment":"neutral","sentiment_score":-0.020246912725269794,"num_words":28,"start":115.57,"end":125.670006},{"sentences":[{"text":"Like, techno wand, t e c h n o, techno wand like a magic wand.","start":130.665,"end":135.785,"sentiment":"neutral","sentiment_score":0.05211762885252635},{"text":"You know?","start":135.785,"end":136.105,"sentiment":"neutral","sentiment_score":0.024877963587641716},{"text":"Techno wand.","start":136.105,"end":136.745,"sentiment":"neutral","sentiment_score":0.03274282068014145},{"text":"Yeah.","start":136.745,"end":137.245,"sentiment":"neutral","sentiment_score":0.05346125364303589},{"text":"Easy peasy.","start":140.95,"end":141.85,"sentiment":"neutral","sentiment_score":0.15994442254304886}],"sentiment":"neutral","sentiment_score":0.05774345909329978,"num_words":22,"start":130.665,"end":141.85},{"sentences":[{"text":"0413698818.","start":142.71,"end":149.93,"sentiment":"neutral","sentiment_score":0.02738858386874199},{"text":"Thank you very much, Anna.","start":154.45894,"end":155.81894,"sentiment":"positive","sentiment_score":0.6960086941719055},{"text":"Much appreciated.","start":155.81894,"end":156.55894,"sentiment":"positive","sentiment_score":0.8827103078365326},{"text":"Thank you.","start":156.61894,"end":157.35895,"sentiment":"positive","sentiment_score":0.8495082557201385},{"text":"Bye.","start":158.85895,"end":159.35895,"sentiment":"neutral","sentiment_score":0.22388246655464172}],"sentiment":"positive","sentiment_score":0.6541592407632958,"num_words":11,"start":142.71,"end":159.35895}]}}]},{"alternatives":[{"transcript":"Hi. Thanks for calling FFF Australia. So we can direct your call, please select from the following options. If you know the extension of the person you are trying to call, please dial it now. For accounts, please press 1. For shipping and expediting, please press 2. For reception, please press 3. If you wish to hear these options again, please press 0. Hi. Thanks for calling FFF Australia. So we can direct your call, please select from the following options. If you know the extension of the person you are trying to call, please dial it now. For accounts, please press 1. For shipping and expediting, please press 2. For reception, please press 3. Hello. Hannah speaking. Good. Thank you. How are you? No. He's not. Is he expecting your phone call? Okay. No problem. I can get him a message to call you back. R h u l. Yep. Oh, a h u l. Sorry about that. Oh, yeah. No worries. Thanks. What was the name of your company? Yep. Okay. Yep. No problem. And what was your phone number? Zero four one six nine eight 818. Alright. No problem. I will get him the message. Thank you. Okay. No worries. 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Thanks for calling FFF Australia. So we can direct your call, please select from the following options. If you know the extension of the person you are trying to call, please dial it now. For accounts, please press 1.\n\nFor shipping and expediting, please press 2. For reception, please press 3. If you wish to hear these options again, please press 0. Hi. Thanks for calling FFF Australia.\n\nSo we can direct your call, please select from the following options. If you know the extension of the person you are trying to call, please dial it now. For accounts, please press 1. For shipping and expediting, please press 2. For reception, please press 3.\n\nHello. Hannah speaking. Good. Thank you. How are you?\n\nNo. He's not. Is he expecting your phone call? Okay. No problem.\n\nI can get him a message to call you back. R h u l. Yep. Oh, a h u l. Sorry about that.\n\nOh, yeah. No worries. Thanks. What was the name of your company? Yep.\n\nOkay. Yep. No problem. And what was your phone number? Zero four one six nine eight 818.\n\nAlright. No problem. I will get him the message. Thank you. Okay.\n\nNo worries. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.30450883507728577},{"text":"Thanks for calling FFF Australia.","start":1.76,"end":3.86,"sentiment":"positive","sentiment_score":0.47524616718292234},{"text":"So we can direct your call, please select from the following options.","start":4.3199997,"end":7.54,"sentiment":"neutral","sentiment_score":0.25488312418262166},{"text":"If you know the extension of the person you are trying to call, please dial it now.","start":8.0,"end":12.34,"sentiment":"neutral","sentiment_score":0.0921967373613049},{"text":"For accounts, please press 1.","start":12.559999,"end":14.66,"sentiment":"neutral","sentiment_score":0.02585429921746254}],"sentiment":"neutral","sentiment_score":0.18589882981032133,"num_words":40,"start":0.96,"end":14.66},{"sentences":[{"text":"For shipping and expediting, please press 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yeah.","start":126.07,"end":126.549995,"sentiment":"neutral","sentiment_score":0.04058290831744671},{"text":"No worries.","start":126.549995,"end":127.21,"sentiment":"neutral","sentiment_score":0.1258869208395481},{"text":"Thanks.","start":127.42999,"end":127.92999,"sentiment":"neutral","sentiment_score":0.1959528774023056},{"text":"What was the name of your company?","start":128.815,"end":130.355,"sentiment":"neutral","sentiment_score":0.03496992827526161},{"text":"Yep.","start":134.575,"end":135.075,"sentiment":"neutral","sentiment_score":0.05366378650069237}],"sentiment":"neutral","sentiment_score":0.06364198616490914,"num_words":13,"start":126.07,"end":135.075},{"sentences":[{"text":"Okay.","start":137.215,"end":137.715,"sentiment":"neutral","sentiment_score":0.08107020705938339},{"text":"Yep.","start":137.775,"end":138.095,"sentiment":"neutral","sentiment_score":0.08935180306434631},{"text":"No problem.","start":138.095,"end":138.83499,"sentiment":"neutral","sentiment_score":0.2016221135854721},{"text":"And what was your phone number?","start":140.495,"end":141.81,"sentiment":"neutral","sentiment_score":0.1288177433113257},{"text":"Zero four one six nine eight 818.","start":145.33,"end":151.67,"sentiment":"neutral","sentiment_score":0.02101521992257663}],"sentiment":"neutral","sentiment_score":0.08786348450709791,"num_words":17,"start":137.215,"end":151.67},{"sentences":[{"text":"Alright.","start":151.76894,"end":152.00894,"sentiment":"neutral","sentiment_score":0.178250253200531},{"text":"No problem.","start":152.00894,"end":152.48894,"sentiment":"positive","sentiment_score":0.35476768016815186},{"text":"I will get him the message.","start":152.48894,"end":153.78894,"sentiment":"positive","sentiment_score":0.4144385705391566},{"text":"Thank you.","start":157.60893,"end":158.24893,"sentiment":"positive","sentiment_score":0.7593083083629608},{"text":"Okay.","start":158.24893,"end":158.64894,"sentiment":"positive","sentiment_score":0.35352757573127747}],"sentiment":"positive","sentiment_score":0.4372134357690811,"num_words":12,"start":151.76894,"end":158.64894},{"sentences":[{"text":"No worries.","start":158.64894,"end":159.04893,"sentiment":"neutral","sentiment_score":0.21195902675390244},{"text":"Bye.","start":159.04893,"end":159.54893,"sentiment":"neutral","sentiment_score":-0.09412509202957152}],"sentiment":"neutral","sentiment_score":0.10993098715941112,"num_words":3,"start":158.64894,"end":159.54893}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Thanks for calling FFF Australia. So we can direct your call, please select from the following options. If you know the extension of the person you are trying to call, please dial it now. For accounts, please press 1.\n\nFor shipping and expediting, please press 2. For reception, please press 3. If you wish to hear these options again, please press 0. Hi. Thanks for calling FFF Australia.\n\nSo we can direct your call, please select from the following options. If you know the extension of the person you are trying to call, please dial it now. For accounts, please press 1. For shipping and expediting, please press 2. For reception, please press 3.\n\nHello. Hannah speaking.\n\nChannel 0: Good day, Hannah. How are you?\n\nChannel 1: Good. Thank you. How are you?\n\nChannel 0: Not too bad. Thanks, Hannah. Hannah, my name is Rahu. I'm calling from TechnoWand. Is Craig around, please?\n\nChannel 1: No. He's not. Is he expecting your phone call?\n\nChannel 0: Is he expecting my phone call? I don't know, to be honest. I'm just following up some notes which my colleague had left and just chasing it up. My colleague, Daniel and Craig, we're having some conversations and since Daniel has moved on. So I'm just following up on the conversations with Daniel and Craig, to be honest.\n\nChannel 1: Okay. No problem. I can get him a message to call you back.\n\nChannel 0: Sure. My name is Rahul. Spelled as r a h u l.\n\nChannel 1: R h u l. Yep.\n\nChannel 0: Apologies. R a h u l, if you don't mind.\n\nChannel 1: Oh, a h u l. Sorry about that.\n\nChannel 0: Yeah. I wish I could tell you my name was James Bond. It would have been easier, Anna?\n\nChannel 1: Oh, yeah. No worries. Thanks. What was the name of your company?\n\nChannel 0: Like, techno wand, t e c h n o, techno wand\n\nChannel 1: Yep.\n\nChannel 0: like a magic wand. You know? Techno wand. Yeah.\n\nChannel 1: Okay. Yep. No problem. And what was\n\nChannel 0: Easy\n\nChannel 1: your phone\n\nChannel 0: peasy.\n\nChannel 1: number?\n\nChannel 0: 0413698818.\n\nChannel 1: Zero four one six nine eight 818. Alright. No problem. I will get him the message.\n\nChannel 0: Thank you very much, Anna. Much appreciated. Thank you.\n\nChannel 1: Thank you. Okay. No worries.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.30450883507728577},{"text":"Thanks for calling FFF Australia.","start":1.76,"end":3.86,"sentiment":"positive","sentiment_score":0.47524616718292234},{"text":"So we can direct your call, please select from the following options.","start":4.3199997,"end":7.54,"sentiment":"neutral","sentiment_score":0.25488312418262166},{"text":"If you know the extension of the person you are trying to call, please dial it now.","start":8.0,"end":12.34,"sentiment":"neutral","sentiment_score":0.0921967373613049},{"text":"For accounts, please press 1.","start":12.559999,"end":14.66,"sentiment":"neutral","sentiment_score":0.02585429921746254}],"sentiment":"neutral","sentiment_score":0.18589882981032133,"channel":1,"num_words":40,"start":0.96,"end":14.66},{"sentences":[{"text":"For shipping and expediting, please press 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Hannah.","start":66.619995,"end":67.42,"sentiment":"positive","sentiment_score":0.50406081477801},{"text":"How are you?","start":67.42,"end":68.24,"sentiment":"positive","sentiment_score":0.4096757670243581}],"sentiment":"positive","sentiment_score":0.4568682909011841,"channel":0,"num_words":6,"start":66.619995,"end":68.24},{"sentences":[{"text":"Good.","start":68.9,"end":69.06,"sentiment":"positive","sentiment_score":0.4372572898864746},{"text":"Thank you.","start":69.06,"end":69.54,"sentiment":"positive","sentiment_score":0.5071103870868683},{"text":"How are you?","start":69.54,"end":70.44,"sentiment":"positive","sentiment_score":0.3362319866816203}],"sentiment":"positive","sentiment_score":0.410029004017512,"channel":1,"num_words":6,"start":68.9,"end":70.44},{"sentences":[{"text":"Not too bad.","start":71.415,"end":72.134995,"sentiment":"neutral","sentiment_score":0.2517398993174235},{"text":"Thanks, Hannah.","start":72.134995,"end":73.274994,"sentiment":"positive","sentiment_score":0.3813827931880951},{"text":"Hannah, my name is Rahu.","start":73.415,"end":75.274994,"sentiment":"neutral","sentiment_score":0.10617693364620209},{"text":"I'm calling from TechnoWand.","start":75.335,"end":76.795,"sentiment":"neutral","sentiment_score":0.12313688732683659},{"text":"Is Craig around, please?","start":77.415,"end":78.875,"sentiment":"neutral","sentiment_score":0.04149958025664091}],"sentiment":"neutral","sentiment_score":0.1504119901607434,"channel":0,"num_words":18,"start":71.415,"end":78.875},{"sentences":[{"text":"No.","start":80.695,"end":81.015,"sentiment":"negative","sentiment_score":-0.3857653439044952},{"text":"He's not.","start":81.015,"end":81.655,"sentiment":"negative","sentiment_score":-0.4361347556114197},{"text":"Is he expecting your phone 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yeah.","start":126.07,"end":126.549995,"sentiment":"neutral","sentiment_score":0.04058290831744671},{"text":"No worries.","start":126.549995,"end":127.21,"sentiment":"neutral","sentiment_score":0.1258869208395481},{"text":"Thanks.","start":127.42999,"end":127.92999,"sentiment":"neutral","sentiment_score":0.1959528774023056},{"text":"What was the name of your company?","start":128.815,"end":130.355,"sentiment":"neutral","sentiment_score":0.03496992827526161}],"sentiment":"neutral","sentiment_score":0.06447350280359387,"channel":1,"num_words":12,"start":126.07,"end":130.355},{"sentences":[{"text":"Like, techno wand, t e c h n o, techno wand","start":130.665,"end":134.58499,"sentiment":"neutral","sentiment_score":0.03635230389508334}],"sentiment":"neutral","sentiment_score":0.03635230389508334,"channel":0,"num_words":11,"start":130.665,"end":134.58499},{"sentences":[{"text":"Yep.","start":134.575,"end":135.075,"sentiment":"neutral","sentiment_score":0.05366378650069237}],"sentiment":"neutral","sentiment_score":0.05366378650069237,"channel":1,"num_words":1,"start":134.575,"end":135.075},{"sentences":[{"text":"like a magic wand.","start":134.58499,"end":135.785,"sentiment":"neutral","sentiment_score":0.09547227248549461},{"text":"You know?","start":135.785,"end":136.105,"sentiment":"neutral","sentiment_score":0.024877963587641716},{"text":"Techno 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818.","start":145.33,"end":151.67,"sentiment":"neutral","sentiment_score":0.02101521992257663},{"text":"Alright.","start":151.76894,"end":152.00894,"sentiment":"neutral","sentiment_score":0.178250253200531},{"text":"No problem.","start":152.00894,"end":152.48894,"sentiment":"positive","sentiment_score":0.35476768016815186},{"text":"I will get him the message.","start":152.48894,"end":153.78894,"sentiment":"positive","sentiment_score":0.4144385705391566}],"sentiment":"neutral","sentiment_score":0.22009522351436317,"channel":1,"num_words":16,"start":145.33,"end":153.78894},{"sentences":[{"text":"Thank you very much, Anna.","start":154.45894,"end":155.81894,"sentiment":"positive","sentiment_score":0.6960086941719055},{"text":"Much appreciated.","start":155.81894,"end":156.55894,"sentiment":"positive","sentiment_score":0.8827103078365326},{"text":"Thank you.","start":156.61894,"end":157.35895,"sentiment":"positive","sentiment_score":0.8495082557201385}],"sentiment":"positive","sentiment_score":0.7716089553303189,"channel":0,"num_words":9,"start":154.45894,"end":157.35895},{"sentences":[{"text":"Thank you.","start":157.60893,"end":158.24893,"sentiment":"positive","sentiment_score":0.7593083083629608},{"text":"Okay.","start":158.24893,"end":158.64894,"sentiment":"positive","sentiment_score":0.35352757573127747},{"text":"No worries.","start":158.64894,"end":159.04893,"sentiment":"neutral","sentiment_score":0.21195902675390244}],"sentiment":"positive","sentiment_score":0.4592124491930008,"channel":1,"num_words":5,"start":157.60893,"end":159.04893},{"sentences":[{"text":"Bye.","start":158.85895,"end":159.35895,"sentiment":"neutral","sentiment_score":0.22388246655464172}],"sentiment":"neutral","sentiment_score":0.22388246655464172,"channel":0,"num_words":1,"start":158.85895,"end":159.35895},{"sentences":[{"text":"Bye.","start":159.04893,"end":159.54893,"sentiment":"neutral","sentiment_score":-0.09412509202957152}],"sentiment":"neutral","sentiment_score":-0.09412509202957152,"channel":1,"num_words":1,"start":159.04893,"end":159.54893}]},"summary":{"result":"success","short":"The customer calls FFF Australia and is directed to various options, including pressing zero to speak to reception. The customer then speaks to someone named Craig from TechnoWand and is asked to leave a message for him to call back. The customer provides his name and company and is grateful for the assistance."},"intents":{"segments":[{"text":"My colleague, Daniel and Craig, we're having some conversations and since Daniel has moved on. So I'm just following up on the conversations with Daniel and Craig, to be honest. Okay.","start_word":186,"end_word":216,"intents":[{"intent":"Follow up on conversations","confidence_score":0.7130976}]},{"text":"My name is Rahul. Spelled as r a h u l. R h u l. Yep.","start_word":229,"end_word":244,"intents":[{"intent":"Speak to daniel","confidence_score":0.000021576632}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.30450883507728577},{"text":"Thanks for calling FFF Australia.","start_word":1,"end_word":5,"sentiment":"positive","sentiment_score":0.47865208983421326},{"text":"So we can direct your call, please select from the following options. If you know the extension of the person you are trying to call, please dial it now. For accounts, please press 1. For shipping and expediting, please press 2. For reception, please press 3. If you wish to hear these options again, please press 0. Hi. Thanks for calling FFF Australia. So we can direct your call, please select from the following options. If you know the extension of the person you are trying to call, please dial it now. For accounts, please press 1. For shipping and expediting, please press 2. For reception, please press 3. Hello. Hannah speaking.","start_word":6,"end_word":117,"sentiment":"neutral","sentiment_score":0.08953812718391418},{"text":"Good day, Hannah. How are you? Good. Thank you. How are you?","start_word":118,"end_word":129,"sentiment":"positive","sentiment_score":0.4371022582054138},{"text":"Not too bad.","start_word":130,"end_word":132,"sentiment":"neutral","sentiment_score":0.2705000042915344},{"text":"Thanks, Hannah.","start_word":133,"end_word":134,"sentiment":"positive","sentiment_score":0.3813827931880951},{"text":"Hannah, my name is Rahu. I'm calling from TechnoWand. Is Craig around, please?","start_word":135,"end_word":147,"sentiment":"neutral","sentiment_score":0.09698035567998886},{"text":"No. He's not. Is he expecting your phone call?","start_word":148,"end_word":156,"sentiment":"negative","sentiment_score":-0.39979928731918335},{"text":"Is he expecting my phone call?","start_word":157,"end_word":162,"sentiment":"neutral","sentiment_score":-0.2872244417667389},{"text":"I don't know, to be honest.","start_word":163,"end_word":168,"sentiment":"negative","sentiment_score":-0.4224623143672943},{"text":"I'm just following up some notes which my colleague had left and just chasing it up. My colleague, Daniel and Craig, we're having some conversations and since Daniel has moved on. So I'm just following up on the conversations with Daniel and Craig, to be honest. Okay. No problem. I can get him a message to call you back. Sure. My name is Rahul. Spelled as r a h u l. R h u l. Yep. Apologies. R a h u l, if you don't mind. Oh, a h u l. Sorry about that. Yeah. I wish I could tell you my name was James Bond. It would have been easier, Anna? Oh, yeah. No worries. Thanks. What was the name of your company? Like, techno wand, t e c h n o, techno wand Yep. like a magic wand. You know? Techno wand. Yeah. Okay. Yep. No problem. And what was Easy your phone peasy. number? 0413698818. Zero four one six nine eight 818. Alright.","start_word":169,"end_word":334,"sentiment":"neutral","sentiment_score":0.003270322928227574},{"text":"No problem. I will get him the message. Thank you very much, Anna. Much appreciated. Thank you. Thank you. Okay.","start_word":335,"end_word":354,"sentiment":"positive","sentiment_score":0.6056358695030213},{"text":"No worries. Bye. Bye.","start_word":355,"end_word":358,"sentiment":"neutral","sentiment_score":0.22025525569915771}],"average":{"sentiment":"neutral","sentiment_score":0.07031239304587106}}}}