{"metadata":{"transaction_key":"deprecated","request_id":"019f2067-f688-7a60-8664-4070aedc1d65","sha256":"3d7650618189a0fc141c4994f5767ebe37409a1253c668db93fc2512d2085a69","created":"2026-07-02T01:18:34.112Z","duration":415.51193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1508,"output_tokens":82},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1746,"output_tokens":1750},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1746,"output_tokens":165}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning. Airtel tech support. How can I help you? Yes. Airtel tech support. Correct. How are you? Good. Thanks. How can I help you? Can I have your can I have your name? I'm just trying to let's see if I can just pull that out for you and find out finance customer search. How do you spell your first name? D Shida, s h I, e e, d h a r. That one? No. It's not coming up. S for Sam, h for Harry, I for India, e for eagle, e for eagle, d for David, h for Harry, a for apple, r for Roger. That one? Well, it's not coming up. Is that the name you have on on the account, or is it somebody else's name? Alright. I'm gonna ask you how how to spell it. S h r oh, e e. Yep. Shrina. D a h, was it? D h a r. Okay. Ah, yes. That's coming up. Alright. Alright. So you're on the service is 140 Mbps. What seems to be the problem? No. No. You got the there's a difference between the fiber boost five hundred five hundred and then the actual plan itself. So the plan that you signed up for is 140 Mbps, a 100 down 40 up. That's what we provide you as an Internet service provider. Now the network, super networks, they provide the bandwidth boost of five hundred five hundred. So it all depends on when that kicks in. That's nothing to do with us. That's all got to do with super networks. That's what they call a fiber boost. Yeah. Yeah. How how long how long have you been active with us? Yeah. Well, it might be a little bit early. Yeah. Because sometimes it takes a while for it to kick in. But as I said, that is a bandwidth fiber boost. So what was happening before, a lot of congestion used to getting in used to create issues with the bandwidth. Now NBN and all the other private networks have put out this fiber boost, so there's no more congestion. But as I said, that we've got a 500 we've got 500 down 20 up, I think it is, or something like that. So we do have a 500 plan, but it's it's a $120 a month. Yeah. But what do you what do you use the Internet for? What do you use the Internet for? PlayStation? Oh my god. Have you got anything better to do? No. Hey. I should have talked because I got a PlayStation five myself. No. But the 140 on that is plenty. If if you need a faster plan, we got a two fifty, which has got a bandwidth of seven fifty seven fifty, or we got the 500, which has got a bandwidth of 1,001. So if you go to wheretell.net.au, just click on the super networks, have a look. And if you wanna change, we're more than happy to change it. That's not a problem. Yeah. But now the bandwidth as I said, the the fiber boost bandwidth, it's got nothing to do with the actual plan that you applied for. But the 100 down and the 40 up, you're probably getting more upload than download, I reckon. So if you'd run a a speed test now on a laptop, what speed do you get? And up? Yeah. That's bloody brilliant, man. That's good. That's like a symmetrical that's like a symmetrical plan that's worth a lot more. So now the speeds are good and all that. Regarding the fiber boost, it's got nothing to do with us. It's something that has to do with MBN because MBN, they brought out the fiber boost last year. Okay. So if you go to the MBN site, it'll tell you and give you advice on what router you should be using. So your router, is it a Wi Fi six or Wi Fi seven, or is it the old AC router? Which one is it? Do you know? Okay. So you would have got the Wi Fi six. Yeah. Yeah. No problems. Yeah. No. That's more than enough because we got the a x 1,800, the a x 3,000, the Wi Fi seven, which is a 5,000 and that. But the AX you would have got the AX 3,000, I think, which is more than enough. Even if you got the plan 500 down to 20 up or 200 up, it'll still support it. A lot of people don't understand too different bandwidth, different speeds, you need the right equipment for it to work properly. But if you don't have it, then you're gonna have these problems, and you're gonna stop blaming us. It's got nothing to do with it. No. But that that that's that's all it is. Alright? So you're on you're on the right plan. If as I said, if you're paying a PlayStation with high graphics and you get any twitches, just let us know. We'll just bring you up to the next plan. I think that the 140 should be enough. How many people are using the Internet? Just yourself or how many? Oh, it's that that's plenty, man. That's plenty. Alright. If you have any issues, just let us know. We're here during the day from nine till six, direct, and then we got our after hours support as well. Alright. Have a nice day, and enjoy the rest of the week. Okay. Bye bye. Bye.","confidence":0.99609375,"words":[{"word":"good","start":0.24,"end":0.48,"confidence":0.9892578,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.394997239112854},{"word":"morning","start":0.48,"end":0.79999995,"confidence":0.9926758,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3462386727333069},{"word":"airtel","start":0.79999995,"end":1.1999999,"confidence":0.6900635,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.20260122418403623},{"word":"tech","start":1.1999999,"end":1.36,"confidence":0.95947266,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.2125045657157898},{"word":"support","start":1.36,"end":1.68,"confidence":0.9995117,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.22264498472213745},{"word":"how","start":1.68,"end":1.8399999,"confidence":0.99609375,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1809200793504715},{"word":"can","start":1.8399999,"end":1.92,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1783229559659958},{"word":"i","start":1.92,"end":2.08,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18852007389068604},{"word":"help","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.16630326211452484},{"word":"you","start":2.32,"end":2.82,"confidence":0.99902344,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.16802653670310974},{"word":"yes","start":6.56,"end":6.96,"confidence":0.953125,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09518934041261672},{"word":"airtel","start":6.96,"end":7.3599997,"confidence":0.99397784,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.06342701613903046},{"word":"tech","start":7.3599997,"end":7.52,"confidence":0.9980469,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.07187022268772125},{"word":"support","start":7.52,"end":7.9199996,"confidence":0.9975586,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.07270408421754837},{"word":"correct","start":7.9199996,"end":8.42,"confidence":0.9851074,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.15263664722442627},{"word":"how","start":12.32,"end":12.559999,"confidence":0.9838867,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.19265927374362943},{"word":"are","start":12.559999,"end":12.639999,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.16320306062698364},{"word":"you","start":12.639999,"end":13.035,"confidence":0.99902344,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.1949199736118317},{"word":"good","start":15.195,"end":15.514999,"confidence":0.95703125,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.623360812664032},{"word":"thanks","start":15.514999,"end":15.755,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.601517379283905},{"word":"how","start":15.755,"end":15.995,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.32176098227500916},{"word":"can","start":15.995,"end":16.154999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.29731106758117676},{"word":"i","start":16.154999,"end":16.235,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3631825149059296},{"word":"help","start":16.235,"end":16.395,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.31970348954200745},{"word":"you","start":16.395,"end":16.895,"confidence":0.99853516,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.32099854946136475},{"word":"can","start":28.14,"end":28.220001,"confidence":0.39331055,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.023782800883054733},{"word":"i","start":28.220001,"end":28.380001,"confidence":0.70654297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.042174309492111206},{"word":"have","start":28.380001,"end":28.62,"confidence":0.98828125,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04677290841937065},{"word":"your","start":28.62,"end":28.78,"confidence":0.59033203,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03764375299215317},{"word":"can","start":28.78,"end":29.02,"confidence":0.9838867,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03743816167116165},{"word":"i","start":29.02,"end":29.1,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.044079460203647614},{"word":"have","start":29.1,"end":29.26,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.058903247117996216},{"word":"your","start":29.26,"end":29.5,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.049975328147411346},{"word":"name","start":29.5,"end":30.0,"confidence":1.0,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.05797867476940155},{"word":"i'm","start":35.1,"end":35.5,"confidence":0.5760498,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03662022575736046},{"word":"just","start":35.5,"end":35.739998,"confidence":0.92333984,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.038778457790613174},{"word":"trying","start":35.739998,"end":36.239998,"confidence":0.92578125,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.061692867428064346},{"word":"to","start":36.78,"end":36.94,"confidence":0.9790039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06685689091682434},{"word":"let's","start":37.1,"end":37.34,"confidence":0.98168945,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.09248268604278564},{"word":"see","start":37.34,"end":37.5,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.07698629796504974},{"word":"if","start":37.5,"end":37.66,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09356339275836945},{"word":"i","start":37.66,"end":37.739998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08725849539041519},{"word":"can","start":37.739998,"end":37.9,"confidence":0.6113281,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09173275530338287},{"word":"just","start":37.9,"end":38.14,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12168080359697342},{"word":"pull","start":38.14,"end":38.3,"confidence":1.0,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.13543252646923065},{"word":"that","start":38.3,"end":38.54,"confidence":0.984375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11883577704429626},{"word":"out","start":38.54,"end":38.7,"confidence":0.96972656,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.12110984325408936},{"word":"for","start":38.7,"end":38.86,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12344855815172195},{"word":"you","start":38.86,"end":39.1,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09970643371343613},{"word":"and","start":39.1,"end":39.260002,"confidence":0.97802734,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09969670325517654},{"word":"find","start":39.260002,"end":39.5,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.0816955491900444},{"word":"out","start":39.5,"end":39.82,"confidence":0.984375,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.06508088856935501},{"word":"finance","start":39.82,"end":40.32,"confidence":0.9326172,"punctuated_word":"finance","sentiment":"neutral","sentiment_score":0.09035154432058334},{"word":"customer","start":40.46,"end":40.96,"confidence":0.8881836,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.06012529879808426},{"word":"search","start":41.1,"end":41.6,"confidence":0.9658203,"punctuated_word":"search.","sentiment":"neutral","sentiment_score":0.06814739108085632},{"word":"how","start":42.135002,"end":42.295002,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.016376733779907227},{"word":"do","start":42.295002,"end":42.375,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0126735121011734},{"word":"you","start":42.375,"end":42.615,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017644653096795082},{"word":"spell","start":42.615,"end":42.775,"confidence":1.0,"punctuated_word":"spell","sentiment":"neutral","sentiment_score":0.012199323624372482},{"word":"your","start":42.775,"end":43.015,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.019519900903105736},{"word":"first","start":43.015,"end":43.255,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.02169729582965374},{"word":"name","start":43.255,"end":43.755,"confidence":0.99902344,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.01583803817629814},{"word":"d","start":50.855,"end":51.355,"confidence":0.88183594,"punctuated_word":"D","sentiment":"neutral","sentiment_score":0.0010151881724596024},{"word":"shida","start":56.780003,"end":57.280003,"confidence":0.6948242,"punctuated_word":"Shida,","sentiment":"neutral","sentiment_score":0.011616076342761517},{"word":"s","start":59.420002,"end":59.82,"confidence":0.9892578,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.003001860808581114},{"word":"h","start":59.82,"end":60.06,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.0031044925563037395},{"word":"i","start":60.06,"end":60.3,"confidence":0.9140625,"punctuated_word":"I,","sentiment":"neutral","sentiment_score":0.0015006717294454577},{"word":"e","start":60.3,"end":60.58,"confidence":0.8734131,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.002588893286883831},{"word":"e","start":60.58,"end":60.86,"confidence":0.8734131,"punctuated_word":"e,","sentiment":"neutral","sentiment_score":0.0004471512511372566},{"word":"d","start":60.86,"end":61.02,"confidence":0.6328125,"punctuated_word":"d","sentiment":"neutral","sentiment_score":0.002399873454123735},{"word":"h","start":61.02,"end":61.260002,"confidence":0.9980469,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.0014268876984715462},{"word":"a","start":61.260002,"end":61.5,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0007437472231686115},{"word":"r","start":61.5,"end":61.74,"confidence":0.9699707,"punctuated_word":"r.","sentiment":"neutral","sentiment_score":-0.0004736998525913805},{"word":"that","start":61.74,"end":61.98,"confidence":0.5864258,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.006536376662552357},{"word":"one","start":61.98,"end":62.48,"confidence":0.9941406,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.004185519181191921},{"word":"no","start":65.58,"end":65.74,"confidence":0.93652344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1758771389722824},{"word":"it's","start":65.74,"end":65.98,"confidence":0.9970703,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.20936726033687592},{"word":"not","start":65.98,"end":66.22,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2539444863796234},{"word":"coming","start":66.22,"end":66.54,"confidence":0.98535156,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.2346043586730957},{"word":"up","start":66.54,"end":67.035,"confidence":0.99609375,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.2315306067466736},{"word":"s","start":67.435005,"end":67.51501,"confidence":0.4350586,"punctuated_word":"S","sentiment":"neutral","sentiment_score":-0.08746081590652466},{"word":"for","start":67.51501,"end":68.01501,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0722186416387558},{"word":"sam","start":68.075005,"end":68.575005,"confidence":0.9970703,"punctuated_word":"Sam,","sentiment":"neutral","sentiment_score":-0.05811886861920357},{"word":"h","start":68.635,"end":68.955,"confidence":0.99902344,"punctuated_word":"h","sentiment":"neutral","sentiment_score":-0.04099555313587189},{"word":"for","start":68.955,"end":69.19501,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03751762583851814},{"word":"harry","start":69.19501,"end":69.69501,"confidence":0.99902344,"punctuated_word":"Harry,","sentiment":"neutral","sentiment_score":-0.04315368831157684},{"word":"i","start":70.235,"end":70.475006,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.037790048867464066},{"word":"for","start":70.475006,"end":70.715004,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03700727969408035},{"word":"india","start":70.715004,"end":71.19501,"confidence":0.99902344,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":-0.03966370224952698},{"word":"e","start":71.19501,"end":71.355,"confidence":0.9970703,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.031838610768318176},{"word":"for","start":71.355,"end":71.595,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04087481647729874},{"word":"eagle","start":71.595,"end":72.095,"confidence":0.90478516,"punctuated_word":"eagle,","sentiment":"neutral","sentiment_score":-0.03222913295030594},{"word":"e","start":72.15501,"end":72.315,"confidence":1.0,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.03325382620096207},{"word":"for","start":72.315,"end":72.475006,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.041531097143888474},{"word":"eagle","start":72.475006,"end":72.955,"confidence":0.93652344,"punctuated_word":"eagle,","sentiment":"neutral","sentiment_score":-0.028105730190873143},{"word":"d","start":72.955,"end":73.035,"confidence":0.9970703,"punctuated_word":"d","sentiment":"neutral","sentiment_score":-0.03175968676805496},{"word":"for","start":73.035,"end":73.275,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03238612040877342},{"word":"david","start":73.275,"end":73.775,"confidence":0.9995117,"punctuated_word":"David,","sentiment":"neutral","sentiment_score":-0.04494185000658035},{"word":"h","start":73.83501,"end":73.995,"confidence":0.99902344,"punctuated_word":"h","sentiment":"neutral","sentiment_score":-0.04543178528547287},{"word":"for","start":73.995,"end":74.15501,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04144635424017906},{"word":"harry","start":74.15501,"end":74.65501,"confidence":0.99902344,"punctuated_word":"Harry,","sentiment":"neutral","sentiment_score":-0.04257839918136597},{"word":"a","start":75.115005,"end":75.275,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03956868499517441},{"word":"for","start":75.275,"end":75.515,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03652099519968033},{"word":"apple","start":75.515,"end":75.915,"confidence":0.9921875,"punctuated_word":"apple,","sentiment":"neutral","sentiment_score":-0.029238354414701465},{"word":"r","start":75.915,"end":76.15501,"confidence":0.99609375,"punctuated_word":"r","sentiment":"neutral","sentiment_score":-0.03768448531627655},{"word":"for","start":76.15501,"end":76.395004,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.038149937987327576},{"word":"roger","start":76.395004,"end":76.875,"confidence":0.9399414,"punctuated_word":"Roger.","sentiment":"neutral","sentiment_score":-0.041969574987888336},{"word":"that","start":76.875,"end":77.035,"confidence":0.9892578,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.040475040674209595},{"word":"one","start":77.035,"end":77.535,"confidence":0.9951172,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.04046656936407089},{"word":"well","start":82.299995,"end":82.38,"confidence":0.8510742,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.07822443544864655},{"word":"it's","start":82.38,"end":82.619995,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1183621734380722},{"word":"not","start":82.619995,"end":82.78,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1709473431110382},{"word":"coming","start":82.78,"end":83.18,"confidence":0.9951172,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.1592571884393692},{"word":"up","start":83.18,"end":83.68,"confidence":0.96875,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.1850246787071228},{"word":"is","start":85.1,"end":85.34,"confidence":0.96240234,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.1392061859369278},{"word":"that","start":85.34,"end":85.74,"confidence":0.9902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15790855884552002},{"word":"the","start":85.74,"end":85.9,"confidence":0.8833008,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1247452273964882},{"word":"name","start":85.9,"end":86.22,"confidence":0.8071289,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.1251640021800995},{"word":"you","start":86.22,"end":86.299995,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10712535679340364},{"word":"have","start":86.299995,"end":86.46,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09083908796310423},{"word":"on","start":86.46,"end":86.7,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0834919661283493},{"word":"on","start":86.7,"end":86.86,"confidence":0.97998047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08603528887033463},{"word":"the","start":86.86,"end":87.02,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08989879488945007},{"word":"account","start":87.02,"end":87.259995,"confidence":0.8388672,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.10675552487373352},{"word":"or","start":87.259995,"end":87.42,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1581854522228241},{"word":"is","start":87.42,"end":87.58,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.16069768369197843},{"word":"it","start":87.58,"end":87.74,"confidence":0.7963867,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1591832935810089},{"word":"somebody","start":87.74,"end":88.06,"confidence":0.99902344,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":-0.13507406413555145},{"word":"else's","start":88.06,"end":88.38,"confidence":0.9995117,"punctuated_word":"else's","sentiment":"neutral","sentiment_score":-0.13199064135551453},{"word":"name","start":88.38,"end":88.88,"confidence":1.0,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.14394402503967285},{"word":"alright","start":92.7,"end":93.1,"confidence":0.98950195,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.01808682270348072},{"word":"i'm","start":93.1,"end":93.34,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.015523208305239676},{"word":"gonna","start":93.34,"end":93.58,"confidence":0.99609375,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.004728714004158974},{"word":"ask","start":93.58,"end":93.74,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.005336545407772064},{"word":"you","start":93.74,"end":93.979996,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.019997909665107727},{"word":"how","start":93.979996,"end":94.14,"confidence":0.484375,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.0172574520111084},{"word":"how","start":94.14,"end":94.299995,"confidence":0.48583984,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.01782490685582161},{"word":"to","start":94.299995,"end":94.46,"confidence":0.90234375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02458242140710354},{"word":"spell","start":94.46,"end":94.78,"confidence":1.0,"punctuated_word":"spell","sentiment":"neutral","sentiment_score":-0.03371725231409073},{"word":"it","start":94.78,"end":94.86,"confidence":0.80615234,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.023487769067287445},{"word":"s","start":94.86,"end":95.36,"confidence":0.7270508,"punctuated_word":"S","sentiment":"neutral","sentiment_score":-0.011393927037715912},{"word":"h","start":96.405,"end":96.905,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":-0.0126288253813982},{"word":"r","start":103.125,"end":103.365,"confidence":0.99316406,"punctuated_word":"r","sentiment":"neutral","sentiment_score":-0.017347723245620728},{"word":"oh","start":103.525,"end":103.685,"confidence":0.7973633,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.017080750316381454},{"word":"e","start":103.685,"end":103.965,"confidence":0.89404297,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.01669514738023281},{"word":"e","start":103.965,"end":104.244995,"confidence":0.89404297,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":-0.018651995807886124},{"word":"yep","start":104.244995,"end":104.744995,"confidence":0.9970703,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.008949948474764824},{"word":"shrina","start":104.805,"end":105.305,"confidence":0.41455078,"punctuated_word":"Shrina.","sentiment":"neutral","sentiment_score":-0.007726773153990507},{"word":"d","start":108.325,"end":108.805,"confidence":0.8276367,"punctuated_word":"D","sentiment":"neutral","sentiment_score":-0.0153694748878479},{"word":"a","start":108.805,"end":109.045,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.010038770735263824},{"word":"h","start":109.045,"end":109.365,"confidence":0.8876953,"punctuated_word":"h,","sentiment":"neutral","sentiment_score":-0.009265368804335594},{"word":"was","start":109.365,"end":109.604996,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.007164165377616882},{"word":"it","start":109.604996,"end":110.104996,"confidence":0.99609375,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.013128182850778105},{"word":"d","start":114.13,"end":114.369995,"confidence":0.5288086,"punctuated_word":"D","sentiment":"neutral","sentiment_score":-0.012567888014018536},{"word":"h","start":114.369995,"end":114.689995,"confidence":0.94189453,"punctuated_word":"h","sentiment":"neutral","sentiment_score":-0.009424619376659392},{"word":"a","start":114.689995,"end":114.93,"confidence":0.9506836,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007705403957515955},{"word":"r","start":114.93,"end":115.25,"confidence":0.75,"punctuated_word":"r.","sentiment":"neutral","sentiment_score":-0.007652664091438055},{"word":"okay","start":115.25,"end":115.75,"confidence":0.9926758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.015359411016106606},{"word":"ah","start":117.89,"end":118.13,"confidence":0.78344727,"punctuated_word":"Ah,","sentiment":"neutral","sentiment_score":0.030164435505867004},{"word":"yes","start":118.13,"end":118.369995,"confidence":0.98413086,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.032711584120988846},{"word":"that's","start":118.369995,"end":118.61,"confidence":0.7988281,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0130356652662158},{"word":"coming","start":118.61,"end":118.93,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.001838594675064087},{"word":"up","start":118.93,"end":119.09,"confidence":0.99853516,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.01729937270283699},{"word":"alright","start":119.09,"end":119.59,"confidence":1.0,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.06170281767845154},{"word":"alright","start":120.049995,"end":120.549995,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.059714119881391525},{"word":"so","start":120.61,"end":121.009995,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04608608782291413},{"word":"you're","start":121.009995,"end":121.49,"confidence":0.97094727,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.03903932124376297},{"word":"on","start":121.49,"end":121.99,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04083029925823212},{"word":"the","start":123.09,"end":123.25,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05228958278894424},{"word":"service","start":123.25,"end":123.729996,"confidence":0.9980469,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.05916690826416016},{"word":"is","start":123.729996,"end":123.97,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05255024880170822},{"word":"140","start":123.97,"end":124.93,"confidence":0.99641925,"punctuated_word":"140","sentiment":"neutral","sentiment_score":0.05429067462682724},{"word":"mbps","start":124.93,"end":125.43,"confidence":0.7270508,"punctuated_word":"Mbps.","sentiment":"neutral","sentiment_score":0.02420259639620781},{"word":"what","start":126.695,"end":126.854996,"confidence":0.99316406,"punctuated_word":"What","sentiment":"negative","sentiment_score":-0.33387285470962524},{"word":"seems","start":126.854996,"end":127.09499,"confidence":0.9951172,"punctuated_word":"seems","sentiment":"negative","sentiment_score":-0.3713988661766052},{"word":"to","start":127.09499,"end":127.25499,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3492898941040039},{"word":"be","start":127.25499,"end":127.41499,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.3139760494232178},{"word":"the","start":127.41499,"end":127.494995,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.35744109749794006},{"word":"problem","start":127.494995,"end":127.994995,"confidence":0.9995117,"punctuated_word":"problem?","sentiment":"negative","sentiment_score":-0.37526893615722656},{"word":"no","start":135.175,"end":135.33499,"confidence":0.84936523,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.302964985370636},{"word":"no","start":135.33499,"end":135.655,"confidence":0.984375,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3349379003047943},{"word":"you","start":135.655,"end":135.89499,"confidence":0.7402344,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.3384764790534973},{"word":"got","start":135.89499,"end":136.135,"confidence":0.97998047,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.26728904247283936},{"word":"the","start":136.135,"end":136.635,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.259860098361969},{"word":"there's","start":137.655,"end":137.89499,"confidence":0.9980469,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.3385229706764221},{"word":"a","start":137.89499,"end":138.055,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.28158897161483765},{"word":"difference","start":138.055,"end":138.455,"confidence":0.99902344,"punctuated_word":"difference","sentiment":"neutral","sentiment_score":-0.173447847366333},{"word":"between","start":138.455,"end":138.855,"confidence":1.0,"punctuated_word":"between","sentiment":"neutral","sentiment_score":-0.2164452075958252},{"word":"the","start":138.855,"end":139.015,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20610928535461423},{"word":"fiber","start":139.015,"end":139.415,"confidence":0.8701172,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":-0.28318414092063904},{"word":"boost","start":139.415,"end":139.915,"confidence":0.73583984,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":-0.14342524111270905},{"word":"five","start":140.47,"end":140.70999,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.21193473041057587},{"word":"hundred","start":140.70999,"end":140.95,"confidence":1.0,"punctuated_word":"hundred","sentiment":"neutral","sentiment_score":-0.21345674991607663},{"word":"five","start":140.95,"end":141.19,"confidence":0.90722656,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.19550122320652008},{"word":"hundred","start":141.19,"end":141.59,"confidence":1.0,"punctuated_word":"hundred","sentiment":"neutral","sentiment_score":-0.20198266208171844},{"word":"and","start":141.59,"end":141.75,"confidence":0.87158203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16997630894184113},{"word":"then","start":141.75,"end":141.91,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.13894355297088623},{"word":"the","start":141.91,"end":142.06999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15628941357135773},{"word":"actual","start":142.06999,"end":142.39,"confidence":0.99902344,"punctuated_word":"actual","sentiment":"neutral","sentiment_score":-0.13905850052833557},{"word":"plan","start":142.39,"end":142.70999,"confidence":0.9980469,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.12741650640964508},{"word":"itself","start":142.70999,"end":143.20999,"confidence":0.9975586,"punctuated_word":"itself.","sentiment":"neutral","sentiment_score":-0.1822831630706787},{"word":"so","start":144.63,"end":144.87,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.009789567440748216},{"word":"the","start":144.87,"end":145.11,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005464162677526474},{"word":"plan","start":145.11,"end":145.43,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.042582109570503235},{"word":"that","start":145.43,"end":145.67,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.028315730392932892},{"word":"you","start":145.67,"end":145.98999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026106104254722595},{"word":"signed","start":145.98999,"end":146.23,"confidence":0.9873047,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.04737529903650284},{"word":"up","start":146.23,"end":146.39,"confidence":0.9902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.04379908740520477},{"word":"for","start":146.39,"end":146.63,"confidence":0.9472656,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02859571948647499},{"word":"is","start":146.63,"end":146.79,"confidence":0.97314453,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01760782301425934},{"word":"140","start":146.79,"end":147.59,"confidence":0.9215495,"punctuated_word":"140","sentiment":"neutral","sentiment_score":0.043242573738098145},{"word":"mbps","start":147.59,"end":148.09,"confidence":0.89868164,"punctuated_word":"Mbps,","sentiment":"neutral","sentiment_score":0.03562980890274048},{"word":"a","start":148.15,"end":148.31,"confidence":0.96533203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03647603094577789},{"word":"100","start":148.31,"end":148.55,"confidence":0.9941406,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.03689435496926308},{"word":"down","start":148.55,"end":148.79,"confidence":0.9428711,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.0519893616437912},{"word":"40","start":148.79,"end":149.11,"confidence":0.984375,"punctuated_word":"40","sentiment":"neutral","sentiment_score":0.033321935683488846},{"word":"up","start":149.11,"end":149.61,"confidence":0.92407227,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.026699891313910484},{"word":"that's","start":149.67,"end":149.91,"confidence":0.99560547,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06141684949398041},{"word":"what","start":149.91,"end":150.06999,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03646993637084961},{"word":"we","start":150.06999,"end":150.31,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0708005428314209},{"word":"provide","start":150.31,"end":150.70999,"confidence":0.9980469,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.054802414029836655},{"word":"you","start":150.70999,"end":150.95,"confidence":0.9873047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04645854607224464},{"word":"as","start":150.95,"end":151.19,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.061332374811172485},{"word":"an","start":151.19,"end":151.34999,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.04848853498697281},{"word":"internet","start":151.34999,"end":151.75,"confidence":0.90283203,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.06112579628825188},{"word":"service","start":151.75,"end":152.15,"confidence":0.9980469,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.04688532277941704},{"word":"provider","start":152.15,"end":152.63,"confidence":0.9926758,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.03981849551200867},{"word":"now","start":152.63,"end":153.13,"confidence":0.9941406,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.013616826385259628},{"word":"the","start":153.46501,"end":153.705,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02575821802020073},{"word":"network","start":153.705,"end":154.205,"confidence":0.69799805,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":0.02097717858850956},{"word":"super","start":154.265,"end":154.585,"confidence":0.6801758,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.07518734037876129},{"word":"networks","start":154.585,"end":155.085,"confidence":0.9226074,"punctuated_word":"networks,","sentiment":"neutral","sentiment_score":0.03697903081774712},{"word":"they","start":155.145,"end":155.46501,"confidence":0.9941406,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.030706137418746948},{"word":"provide","start":155.46501,"end":155.96501,"confidence":0.99902344,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.025396816432476044},{"word":"the","start":156.10501,"end":156.425,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04647213965654373},{"word":"bandwidth","start":156.425,"end":156.925,"confidence":0.9873047,"punctuated_word":"bandwidth","sentiment":"neutral","sentiment_score":0.032625362277030945},{"word":"boost","start":156.985,"end":157.485,"confidence":0.99902344,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":0.04636874049901962},{"word":"of","start":158.10501,"end":158.425,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.005824759602546692},{"word":"five","start":158.425,"end":158.66501,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.011736057698726654},{"word":"hundred","start":158.66501,"end":159.065,"confidence":0.99902344,"punctuated_word":"hundred","sentiment":"neutral","sentiment_score":-0.010070238262414932},{"word":"five","start":159.065,"end":159.30501,"confidence":0.8828125,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.0038309283554553986},{"word":"hundred","start":159.30501,"end":159.705,"confidence":0.92749023,"punctuated_word":"hundred.","sentiment":"neutral","sentiment_score":-0.01422097533941269},{"word":"so","start":159.705,"end":160.205,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05049923434853554},{"word":"it","start":160.505,"end":160.74501,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05053231492638588},{"word":"all","start":160.74501,"end":160.905,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.04905366897583008},{"word":"depends","start":160.905,"end":161.30501,"confidence":1.0,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":-0.033294305205345154},{"word":"on","start":161.30501,"end":161.46501,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.038173019886016846},{"word":"when","start":161.46501,"end":161.705,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.05522172152996063},{"word":"that","start":161.705,"end":161.945,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06138495355844498},{"word":"kicks","start":161.945,"end":162.265,"confidence":0.9970703,"punctuated_word":"kicks","sentiment":"neutral","sentiment_score":-0.06991593539714813},{"word":"in","start":162.265,"end":162.505,"confidence":0.98999023,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.0693645253777504},{"word":"that's","start":162.505,"end":162.905,"confidence":0.9980469,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.21276675164699552},{"word":"nothing","start":162.905,"end":163.38501,"confidence":0.3815918,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.2521607279777527},{"word":"to","start":163.38501,"end":163.54501,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2590561509132385},{"word":"do","start":163.54501,"end":163.625,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2863018810749054},{"word":"with","start":163.625,"end":163.785,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2068307399749756},{"word":"us","start":163.785,"end":163.945,"confidence":0.9404297,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.1983003169298172},{"word":"that's","start":163.945,"end":164.18501,"confidence":0.9970703,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.08683900535106659},{"word":"all","start":164.18501,"end":164.505,"confidence":0.9951172,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.041881293058395386},{"word":"got","start":164.505,"end":164.66501,"confidence":0.9038086,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.09964118897914886},{"word":"to","start":164.66501,"end":164.82501,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.047371432185173035},{"word":"do","start":164.82501,"end":165.065,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.05192120000720024},{"word":"with","start":165.065,"end":165.225,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.004320822656154633},{"word":"super","start":165.225,"end":165.54501,"confidence":0.9863281,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.07515900582075119},{"word":"networks","start":165.54501,"end":166.04501,"confidence":0.99316406,"punctuated_word":"networks.","sentiment":"neutral","sentiment_score":0.022329721599817276},{"word":"that's","start":166.18501,"end":166.425,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04791200906038284},{"word":"what","start":166.425,"end":166.66501,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.043151430785655975},{"word":"they","start":166.66501,"end":166.82501,"confidence":0.9980469,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.05819963291287422},{"word":"call","start":166.82501,"end":166.985,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.043340153992176056},{"word":"a","start":166.985,"end":167.145,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0369480699300766},{"word":"fiber","start":167.145,"end":167.625,"confidence":0.96875,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.004050031304359436},{"word":"boost","start":167.625,"end":168.125,"confidence":0.99609375,"punctuated_word":"boost.","sentiment":"neutral","sentiment_score":0.014100411906838415},{"word":"yeah","start":170.05,"end":170.21,"confidence":0.9748535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013711377047002316},{"word":"yeah","start":170.21,"end":170.61,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022456875070929527},{"word":"how","start":170.61,"end":170.93001,"confidence":0.98095703,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.0032768473029136658},{"word":"how","start":170.93001,"end":171.01001,"confidence":0.90234375,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.006274016574025154},{"word":"long","start":171.01001,"end":171.25,"confidence":0.66308594,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.0016609951853752136},{"word":"how","start":171.25,"end":171.49,"confidence":0.62353516,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.010626483708620071},{"word":"long","start":171.49,"end":171.65001,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.0068284980952739716},{"word":"have","start":171.65001,"end":171.81,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.010737430304288864},{"word":"you","start":171.81,"end":171.97,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010876217857003212},{"word":"been","start":171.97,"end":172.13,"confidence":0.9980469,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.0048765018582344055},{"word":"active","start":172.13,"end":172.45,"confidence":1.0,"punctuated_word":"active","sentiment":"neutral","sentiment_score":0.022093545645475388},{"word":"with","start":172.45,"end":172.69,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0014435537159442902},{"word":"us","start":172.69,"end":173.19,"confidence":0.9995117,"punctuated_word":"us?","sentiment":"neutral","sentiment_score":-0.0022975001484155655},{"word":"yeah","start":175.97,"end":176.21,"confidence":0.76293945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.001147579401731491},{"word":"well","start":176.21,"end":176.37,"confidence":0.6789551,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.03248145431280136},{"word":"it","start":176.37,"end":176.53,"confidence":0.8720703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05799296125769615},{"word":"might","start":176.53,"end":176.69,"confidence":0.9243164,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.061189375817775726},{"word":"be","start":176.69,"end":176.85,"confidence":0.99316406,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07203923910856247},{"word":"a","start":176.85,"end":176.93001,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09497637301683426},{"word":"little","start":176.93001,"end":177.09,"confidence":0.99902344,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.11426809430122375},{"word":"bit","start":177.09,"end":177.25,"confidence":0.99609375,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.1271957904100418},{"word":"early","start":177.25,"end":177.75,"confidence":0.9770508,"punctuated_word":"early.","sentiment":"neutral","sentiment_score":-0.10469380021095276},{"word":"yeah","start":177.81,"end":177.97,"confidence":0.9855957,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.059027351438999176},{"word":"because","start":177.97,"end":178.21,"confidence":0.97314453,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.07981424778699875},{"word":"sometimes","start":178.21,"end":178.53,"confidence":0.98828125,"punctuated_word":"sometimes","sentiment":"neutral","sentiment_score":-0.08174114674329758},{"word":"it","start":178.53,"end":178.69,"confidence":0.9291992,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11216050386428832},{"word":"takes","start":178.69,"end":178.93001,"confidence":0.99902344,"punctuated_word":"takes","sentiment":"neutral","sentiment_score":-0.09443818032741548},{"word":"a","start":178.93001,"end":179.01001,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14359410107135773},{"word":"while","start":179.01001,"end":179.17,"confidence":0.9873047,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.15312069654464722},{"word":"for","start":179.17,"end":179.33,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1459524929523468},{"word":"it","start":179.33,"end":179.49,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14819544553756714},{"word":"to","start":179.49,"end":179.57,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18214035034179688},{"word":"kick","start":179.57,"end":179.81,"confidence":0.9902344,"punctuated_word":"kick","sentiment":"neutral","sentiment_score":-0.11353082954883575},{"word":"in","start":179.81,"end":180.31,"confidence":0.97680664,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.1255912482738495},{"word":"but","start":180.37,"end":180.61,"confidence":0.52978516,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07557374238967896},{"word":"as","start":180.61,"end":180.77,"confidence":0.93408203,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.038326531648635864},{"word":"i","start":180.77,"end":180.93001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.031949371099472046},{"word":"said","start":180.93001,"end":181.25,"confidence":0.95581055,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.017325226217508316},{"word":"that","start":181.25,"end":181.33,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01685912162065506},{"word":"is","start":181.33,"end":181.815,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04537609592080116},{"word":"a","start":182.215,"end":182.695,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.038655832409858704},{"word":"bandwidth","start":182.695,"end":183.195,"confidence":0.8041992,"punctuated_word":"bandwidth","sentiment":"neutral","sentiment_score":-0.06223655492067337},{"word":"fiber","start":183.495,"end":183.975,"confidence":0.90625,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":-0.062342651188373566},{"word":"boost","start":183.975,"end":184.475,"confidence":0.99365234,"punctuated_word":"boost.","sentiment":"neutral","sentiment_score":-0.048122428357601166},{"word":"so","start":184.695,"end":184.935,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0987711250782013},{"word":"what","start":184.935,"end":185.095,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.13555561006069183},{"word":"was","start":185.095,"end":185.255,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.12892509996891022},{"word":"happening","start":185.255,"end":185.755,"confidence":1.0,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":-0.13392260670661926},{"word":"before","start":185.815,"end":186.315,"confidence":0.9848633,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":-0.12209849059581757},{"word":"a","start":187.255,"end":187.41501,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.39252498745918274},{"word":"lot","start":187.41501,"end":187.575,"confidence":1.0,"punctuated_word":"lot","sentiment":"negative","sentiment_score":-0.41720324754714966},{"word":"of","start":187.575,"end":187.975,"confidence":0.99902344,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4435019791126251},{"word":"congestion","start":187.975,"end":188.475,"confidence":0.99902344,"punctuated_word":"congestion","sentiment":"neutral","sentiment_score":-0.3270167410373688},{"word":"used","start":188.77501,"end":189.015,"confidence":0.99609375,"punctuated_word":"used","sentiment":"negative","sentiment_score":-0.45786234736442566},{"word":"to","start":189.015,"end":189.095,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.43869051337242126},{"word":"getting","start":189.095,"end":189.595,"confidence":0.61816406,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.3894335925579071},{"word":"in","start":189.655,"end":190.13501,"confidence":0.72509766,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.33651652932167053},{"word":"used","start":190.375,"end":190.615,"confidence":0.9902344,"punctuated_word":"used","sentiment":"negative","sentiment_score":-0.3939478397369385},{"word":"to","start":190.615,"end":190.695,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4308203458786011},{"word":"create","start":190.695,"end":191.095,"confidence":0.99121094,"punctuated_word":"create","sentiment":"negative","sentiment_score":-0.4687385857105255},{"word":"issues","start":191.095,"end":191.595,"confidence":1.0,"punctuated_word":"issues","sentiment":"negative","sentiment_score":-0.3428487479686737},{"word":"with","start":191.815,"end":191.975,"confidence":0.99902344,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.4665168523788452},{"word":"the","start":191.975,"end":192.13501,"confidence":0.9760742,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.47017788887023926},{"word":"bandwidth","start":192.13501,"end":192.63501,"confidence":0.99609375,"punctuated_word":"bandwidth.","sentiment":"neutral","sentiment_score":-0.314443439245224},{"word":"now","start":193.815,"end":194.295,"confidence":0.9980469,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.07929331064224243},{"word":"nbn","start":194.295,"end":194.795,"confidence":0.734375,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":0.148849219083786},{"word":"and","start":194.855,"end":195.095,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12502366304397583},{"word":"all","start":195.095,"end":195.255,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.1876267641782761},{"word":"the","start":195.255,"end":195.41501,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22916345298290253},{"word":"other","start":195.41501,"end":195.655,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.17067177593708038},{"word":"private","start":195.655,"end":196.05501,"confidence":0.9980469,"punctuated_word":"private","sentiment":"neutral","sentiment_score":0.17887738347053528},{"word":"networks","start":196.05501,"end":196.55501,"confidence":1.0,"punctuated_word":"networks","sentiment":"neutral","sentiment_score":0.1633242815732956},{"word":"have","start":196.90001,"end":197.14,"confidence":0.9526367,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.17309127748012543},{"word":"put","start":197.14,"end":197.22,"confidence":0.99121094,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.1867025196552277},{"word":"out","start":197.22,"end":197.46,"confidence":0.84472656,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.241929292678833},{"word":"this","start":197.46,"end":197.78,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.18727464973926544},{"word":"fiber","start":197.78,"end":198.18001,"confidence":0.6015625,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.11919642239809036},{"word":"boost","start":198.18001,"end":198.68001,"confidence":0.79418945,"punctuated_word":"boost,","sentiment":"neutral","sentiment_score":0.19462771713733673},{"word":"so","start":199.22,"end":199.46,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1587032675743103},{"word":"there's","start":199.46,"end":199.78,"confidence":0.99658203,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.14945772290229797},{"word":"no","start":199.78,"end":200.1,"confidence":0.97314453,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.05794770270586014},{"word":"more","start":200.1,"end":200.42,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.026887089014053345},{"word":"congestion","start":200.42,"end":200.92,"confidence":0.9975586,"punctuated_word":"congestion.","sentiment":"neutral","sentiment_score":-0.05092338100075722},{"word":"but","start":203.06,"end":203.3,"confidence":0.98535156,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.006296761333942413},{"word":"as","start":203.3,"end":203.54001,"confidence":0.9277344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.013759076595306396},{"word":"i","start":203.54001,"end":203.62001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007903672754764557},{"word":"said","start":203.62001,"end":203.94,"confidence":0.88500977,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.010311819612979887},{"word":"that","start":203.94,"end":204.26001,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03025466948747635},{"word":"we've","start":204.5,"end":204.74,"confidence":0.9995117,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.009445078670978546},{"word":"got","start":204.74,"end":205.14,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.02518642693758011},{"word":"a","start":205.14,"end":205.3,"confidence":0.94921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03939417004585266},{"word":"500","start":205.3,"end":205.94,"confidence":1.0,"punctuated_word":"500","sentiment":"neutral","sentiment_score":0.04199586436152458},{"word":"we've","start":206.26001,"end":206.58,"confidence":0.94628906,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.0009931673994287848},{"word":"got","start":206.58,"end":206.82,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.010675780475139618},{"word":"500","start":206.82,"end":207.56,"confidence":0.9975586,"punctuated_word":"500","sentiment":"neutral","sentiment_score":0.03000238537788391},{"word":"down","start":207.70001,"end":208.20001,"confidence":0.9951172,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.04852372035384178},{"word":"20","start":208.91501,"end":209.155,"confidence":0.9980469,"punctuated_word":"20","sentiment":"neutral","sentiment_score":0.0577784851193428},{"word":"up","start":209.155,"end":209.235,"confidence":0.93310547,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":0.009549684822559357},{"word":"i","start":209.235,"end":209.395,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03812343627214432},{"word":"think","start":209.395,"end":209.63501,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.005949035286903381},{"word":"it","start":209.63501,"end":209.71501,"confidence":0.72558594,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0027473941445350647},{"word":"is","start":209.71501,"end":209.955,"confidence":0.89990234,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.037611253559589386},{"word":"or","start":209.955,"end":210.115,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.024724509567022324},{"word":"something","start":210.115,"end":210.435,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.051105696707963943},{"word":"like","start":210.435,"end":210.595,"confidence":0.9902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.05092999339103699},{"word":"that","start":210.595,"end":210.91501,"confidence":0.9975586,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.014983471482992172},{"word":"so","start":210.91501,"end":211.155,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.003038153052330017},{"word":"we","start":211.155,"end":211.315,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03875920921564102},{"word":"do","start":211.315,"end":211.55501,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06633416563272476},{"word":"have","start":211.55501,"end":211.71501,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05854237079620361},{"word":"a","start":211.71501,"end":211.875,"confidence":0.9536133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03820853680372238},{"word":"500","start":211.875,"end":212.35501,"confidence":1.0,"punctuated_word":"500","sentiment":"neutral","sentiment_score":0.05121065676212311},{"word":"plan","start":212.35501,"end":212.755,"confidence":0.9807129,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":0.01767008751630783},{"word":"but","start":212.755,"end":212.91501,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.024187177419662476},{"word":"it's","start":212.91501,"end":213.235,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0887596532702446},{"word":"it's","start":213.235,"end":213.395,"confidence":0.9921875,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08178757131099701},{"word":"a","start":213.395,"end":213.55501,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03945769742131233},{"word":"$120","start":213.55501,"end":214.435,"confidence":0.9968262,"punctuated_word":"$120","sentiment":"neutral","sentiment_score":-0.022995401173830032},{"word":"a","start":214.435,"end":214.515,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.053713325411081314},{"word":"month","start":214.515,"end":215.015,"confidence":1.0,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.03876809775829315},{"word":"yeah","start":217.315,"end":217.475,"confidence":0.9436035,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0071704573929309845},{"word":"but","start":217.475,"end":217.63501,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04969280585646629},{"word":"what","start":217.63501,"end":217.875,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.14622679352760315},{"word":"do","start":217.875,"end":217.955,"confidence":0.96875,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.13302956521511078},{"word":"you","start":217.955,"end":218.115,"confidence":0.83203125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0835319310426712},{"word":"what","start":218.115,"end":218.27501,"confidence":0.98828125,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.11179552972316742},{"word":"do","start":218.27501,"end":218.435,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.11667665839195251},{"word":"you","start":218.435,"end":218.515,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07363028824329376},{"word":"use","start":218.515,"end":218.755,"confidence":0.9980469,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.043897464871406555},{"word":"the","start":218.755,"end":218.835,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07876861840486526},{"word":"internet","start":218.835,"end":219.315,"confidence":0.97509766,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.06399455666542053},{"word":"for","start":219.315,"end":219.815,"confidence":0.9995117,"punctuated_word":"for?","sentiment":"neutral","sentiment_score":-0.06951140612363815},{"word":"what","start":221.97,"end":222.29001,"confidence":0.9902344,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.13886910676956177},{"word":"do","start":222.29001,"end":222.41,"confidence":0.9941406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.11984476447105408},{"word":"you","start":222.41,"end":222.53,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06152196228504181},{"word":"use","start":222.53,"end":222.77,"confidence":0.9980469,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.01747822016477585},{"word":"the","start":222.77,"end":222.93001,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08534899353981018},{"word":"internet","start":222.93001,"end":223.33,"confidence":0.99316406,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.11562947928905488},{"word":"for","start":223.33,"end":223.83,"confidence":1.0,"punctuated_word":"for?","sentiment":"neutral","sentiment_score":-0.05836540460586548},{"word":"playstation","start":228.61,"end":229.11,"confidence":0.7944336,"punctuated_word":"PlayStation?","sentiment":"neutral","sentiment_score":-0.029547682031989098},{"word":"oh","start":232.77,"end":232.93001,"confidence":0.97314453,"punctuated_word":"Oh","sentiment":"neutral","sentiment_score":-0.2462906688451767},{"word":"my","start":232.93001,"end":233.17,"confidence":0.7104492,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4272255301475525},{"word":"god","start":233.17,"end":233.49,"confidence":0.9655762,"punctuated_word":"god.","sentiment":"negative","sentiment_score":-0.34577012062072754},{"word":"have","start":233.49,"end":233.65001,"confidence":0.43530273,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.2911252975463867},{"word":"you","start":233.65001,"end":233.73001,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2533048093318939},{"word":"got","start":233.73001,"end":234.05,"confidence":0.78027344,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.3772818446159363},{"word":"anything","start":234.05,"end":234.37001,"confidence":0.33422852,"punctuated_word":"anything","sentiment":"negative","sentiment_score":-0.336233913898468},{"word":"better","start":234.37001,"end":234.61,"confidence":0.9863281,"punctuated_word":"better","sentiment":"negative","sentiment_score":-0.3553427457809448},{"word":"to","start":234.61,"end":234.77,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.315287709236145},{"word":"do","start":234.77,"end":235.27,"confidence":0.9951172,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":-0.09397502988576888},{"word":"no","start":238.055,"end":238.375,"confidence":0.7590332,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09892566502094267},{"word":"hey","start":238.375,"end":238.775,"confidence":0.96606445,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":-0.023642925545573235},{"word":"i","start":238.775,"end":239.015,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0404302254319191},{"word":"should","start":239.015,"end":239.25499,"confidence":0.53564453,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.04992252215743065},{"word":"have","start":239.25499,"end":239.415,"confidence":0.47631836,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.021282564848661423},{"word":"talked","start":239.415,"end":239.655,"confidence":0.8828125,"punctuated_word":"talked","sentiment":"neutral","sentiment_score":-0.019833818078041077},{"word":"because","start":239.655,"end":239.89499,"confidence":0.9394531,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.004059541970491409},{"word":"i","start":239.89499,"end":240.055,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03271373361349106},{"word":"got","start":240.055,"end":240.215,"confidence":0.7270508,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.03759961575269699},{"word":"a","start":240.215,"end":240.295,"confidence":0.97509766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03012595698237419},{"word":"playstation","start":240.295,"end":240.795,"confidence":0.9667969,"punctuated_word":"PlayStation","sentiment":"neutral","sentiment_score":0.0026336554437875748},{"word":"five","start":240.855,"end":241.175,"confidence":0.9863281,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.034923918545246124},{"word":"myself","start":241.175,"end":241.675,"confidence":0.9951172,"punctuated_word":"myself.","sentiment":"neutral","sentiment_score":0.028183601796627045},{"word":"no","start":242.61499,"end":242.855,"confidence":0.9177246,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.015316460281610487},{"word":"but","start":242.855,"end":243.095,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.07618233561515808},{"word":"the","start":243.095,"end":243.25499,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1572577953338623},{"word":"140","start":243.25499,"end":244.055,"confidence":0.99039716,"punctuated_word":"140","sentiment":"neutral","sentiment_score":0.16902242600917816},{"word":"on","start":244.055,"end":244.215,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.16608621180057526},{"word":"that","start":244.215,"end":244.375,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1987750232219696},{"word":"is","start":244.375,"end":244.535,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18364132940769196},{"word":"plenty","start":244.535,"end":245.035,"confidence":0.9707031,"punctuated_word":"plenty.","sentiment":"neutral","sentiment_score":0.148405060172081},{"word":"if","start":245.095,"end":245.595,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.20270973443984985},{"word":"if","start":245.97499,"end":246.215,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1641097366809845},{"word":"you","start":246.215,"end":246.295,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17859014868736267},{"word":"need","start":246.295,"end":246.535,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.1196855828166008},{"word":"a","start":246.535,"end":246.69499,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1093619242310524},{"word":"faster","start":246.69499,"end":247.095,"confidence":0.9941406,"punctuated_word":"faster","sentiment":"neutral","sentiment_score":0.05114474147558212},{"word":"plan","start":247.095,"end":247.33499,"confidence":0.9094238,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":0.08038952946662903},{"word":"we","start":247.33499,"end":247.495,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12967270612716675},{"word":"got","start":247.495,"end":247.815,"confidence":0.9526367,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.13254114985466003},{"word":"a","start":247.815,"end":247.97499,"confidence":0.52197266,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11865837872028352},{"word":"two","start":247.97499,"end":248.215,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.11206939816474916},{"word":"fifty","start":248.215,"end":248.715,"confidence":0.9736328,"punctuated_word":"fifty,","sentiment":"neutral","sentiment_score":0.09759223461151124},{"word":"which","start":249.18001,"end":249.34,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.09372688084840776},{"word":"has","start":249.34,"end":249.42,"confidence":0.97265625,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.0976087972521782},{"word":"got","start":249.42,"end":249.74,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.09359870851039886},{"word":"a","start":249.74,"end":249.90001,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08326393365859985},{"word":"bandwidth","start":249.90001,"end":250.38,"confidence":0.98828125,"punctuated_word":"bandwidth","sentiment":"neutral","sentiment_score":0.05104951560497284},{"word":"of","start":250.38,"end":250.54001,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0753290131688118},{"word":"seven","start":250.54001,"end":250.94,"confidence":0.99902344,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.05929930880665779},{"word":"fifty","start":250.94,"end":251.34,"confidence":0.99902344,"punctuated_word":"fifty","sentiment":"neutral","sentiment_score":0.0449567511677742},{"word":"seven","start":251.34,"end":251.66,"confidence":0.76660156,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.04748167470097542},{"word":"fifty","start":251.66,"end":252.16,"confidence":0.7919922,"punctuated_word":"fifty,","sentiment":"neutral","sentiment_score":0.04900427535176277},{"word":"or","start":253.34,"end":253.5,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05342685803771019},{"word":"we","start":253.5,"end":253.66,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06681021302938461},{"word":"got","start":253.66,"end":253.90001,"confidence":0.95947266,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.05992849916219711},{"word":"the","start":253.90001,"end":254.06,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0671982690691948},{"word":"500","start":254.06,"end":254.62,"confidence":0.96435547,"punctuated_word":"500,","sentiment":"neutral","sentiment_score":0.06913027167320251},{"word":"which","start":254.62,"end":254.86,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.07231517881155014},{"word":"has","start":254.86,"end":254.94,"confidence":0.9921875,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.07402875274419785},{"word":"got","start":254.94,"end":255.18001,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.07899335026741028},{"word":"a","start":255.18001,"end":255.26001,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07353447377681732},{"word":"bandwidth","start":255.26001,"end":255.74,"confidence":0.99902344,"punctuated_word":"bandwidth","sentiment":"neutral","sentiment_score":0.035447776317596436},{"word":"of","start":255.74,"end":255.90001,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07315835356712341},{"word":"1,001","start":255.90001,"end":257.36002,"confidence":0.9797363,"punctuated_word":"1,001.","sentiment":"neutral","sentiment_score":0.06505438685417175},{"word":"so","start":257.58002,"end":257.74,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.16252484917640686},{"word":"if","start":257.74,"end":257.9,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.193501740694046},{"word":"you","start":257.9,"end":258.06,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1708139330148697},{"word":"go","start":258.06,"end":258.14,"confidence":0.8935547,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.09975122660398485},{"word":"to","start":258.14,"end":258.3,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12208761274814606},{"word":"wheretell.net.au","start":258.3,"end":259.9,"confidence":0.7406006,"punctuated_word":"wheretell.net.au,","sentiment":"neutral","sentiment_score":0.0844898596405983},{"word":"just","start":259.9,"end":260.22,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0831945464015007},{"word":"click","start":260.22,"end":260.54,"confidence":0.9770508,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.06496202945709229},{"word":"on","start":260.54,"end":260.7,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09469318389892578},{"word":"the","start":260.7,"end":260.86002,"confidence":0.90722656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09662555158138277},{"word":"super","start":260.86002,"end":261.18,"confidence":0.89746094,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.05891939997673035},{"word":"networks","start":261.18,"end":261.68,"confidence":0.7429199,"punctuated_word":"networks,","sentiment":"neutral","sentiment_score":0.08712439239025116},{"word":"have","start":261.875,"end":262.035,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.12139979004859924},{"word":"a","start":262.035,"end":262.11502,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13650377094745636},{"word":"look","start":262.11502,"end":262.27502,"confidence":0.74194336,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.0901198536157608},{"word":"and","start":262.27502,"end":262.43503,"confidence":0.984375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.20393215119838717},{"word":"if","start":262.43503,"end":262.595,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.27092376351356506},{"word":"you","start":262.595,"end":262.755,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2440612316131592},{"word":"wanna","start":262.755,"end":262.99503,"confidence":0.9135742,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.2113707065582275},{"word":"change","start":262.99503,"end":263.315,"confidence":0.99560547,"punctuated_word":"change,","sentiment":"neutral","sentiment_score":0.1862782835960388},{"word":"we're","start":263.315,"end":263.475,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.28306710720062256},{"word":"more","start":263.475,"end":263.635,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.35613349080085754},{"word":"than","start":263.635,"end":263.795,"confidence":0.99902344,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.3633530139923096},{"word":"happy","start":263.795,"end":264.11502,"confidence":1.0,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.3308766484260559},{"word":"to","start":264.11502,"end":264.195,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.28219515085220337},{"word":"change","start":264.195,"end":264.43503,"confidence":1.0,"punctuated_word":"change","sentiment":"positive","sentiment_score":0.33908191323280334},{"word":"it","start":264.43503,"end":264.595,"confidence":0.9785156,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.21596109867095947},{"word":"that's","start":264.595,"end":264.83502,"confidence":0.9980469,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.27789315581321716},{"word":"not","start":264.83502,"end":264.99503,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.24423997104167935},{"word":"a","start":264.99503,"end":265.075,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.23960250616073608},{"word":"problem","start":265.075,"end":265.575,"confidence":1.0,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.2226774096488953},{"word":"yeah","start":267.55502,"end":267.71503,"confidence":0.77685547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06832946091890335},{"word":"but","start":267.71503,"end":267.95502,"confidence":0.9604492,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.04912982136011124},{"word":"now","start":267.95502,"end":268.11502,"confidence":0.65478516,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.05097575485706329},{"word":"the","start":268.11502,"end":268.27502,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03509999066591263},{"word":"bandwidth","start":268.27502,"end":268.77502,"confidence":0.9892578,"punctuated_word":"bandwidth","sentiment":"neutral","sentiment_score":0.03559548780322075},{"word":"as","start":269.155,"end":269.39502,"confidence":0.96240234,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.027442043647170067},{"word":"i","start":269.39502,"end":269.55502,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02856592647731304},{"word":"said","start":269.55502,"end":269.795,"confidence":0.96313477,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":0.03330538421869278},{"word":"the","start":269.795,"end":270.11502,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03583817929029465},{"word":"the","start":270.11502,"end":270.27502,"confidence":0.95166016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03955378383398056},{"word":"fiber","start":270.27502,"end":270.755,"confidence":0.8745117,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.01931667886674404},{"word":"boost","start":270.755,"end":271.155,"confidence":0.98535156,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":0.03691671043634415},{"word":"bandwidth","start":271.155,"end":271.655,"confidence":0.8605957,"punctuated_word":"bandwidth,","sentiment":"neutral","sentiment_score":0.011835603043437004},{"word":"it's","start":272.035,"end":272.27502,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.004491786472499371},{"word":"got","start":272.27502,"end":272.515,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.024522941559553143},{"word":"nothing","start":272.515,"end":272.83502,"confidence":1.0,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.031082559376955032},{"word":"to","start":272.83502,"end":272.99503,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02438368834555149},{"word":"do","start":272.99503,"end":273.23502,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03325720131397247},{"word":"with","start":273.23502,"end":273.39502,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0005315244197845459},{"word":"the","start":273.39502,"end":273.55502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02539712190628052},{"word":"actual","start":273.55502,"end":274.05502,"confidence":1.0,"punctuated_word":"actual","sentiment":"neutral","sentiment_score":0.007840476930141449},{"word":"plan","start":274.11502,"end":274.515,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.008015375584363937},{"word":"that","start":274.515,"end":274.755,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03230147808790207},{"word":"you","start":274.755,"end":275.155,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05333239585161209},{"word":"applied","start":275.155,"end":275.55502,"confidence":0.984375,"punctuated_word":"applied","sentiment":"neutral","sentiment_score":0.03586587682366371},{"word":"for","start":275.55502,"end":275.94,"confidence":0.9147949,"punctuated_word":"for.","sentiment":"neutral","sentiment_score":0.02416255511343479},{"word":"but","start":276.34,"end":276.5,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.02293562889099121},{"word":"the","start":276.5,"end":276.66,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.037332672625780106},{"word":"100","start":276.66,"end":277.3,"confidence":0.96240234,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.06011253967881203},{"word":"down","start":277.3,"end":277.54,"confidence":0.99316406,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.0782887265086174},{"word":"and","start":277.54,"end":277.7,"confidence":0.88671875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07028733938932419},{"word":"the","start":277.7,"end":277.86002,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09150854498147964},{"word":"40","start":277.86002,"end":278.18,"confidence":0.99902344,"punctuated_word":"40","sentiment":"neutral","sentiment_score":0.09715280681848526},{"word":"up","start":278.18,"end":278.58002,"confidence":0.97631836,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":0.0934915617108345},{"word":"you're","start":278.58002,"end":278.82,"confidence":0.9875488,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.0903490036725998},{"word":"probably","start":278.82,"end":279.14,"confidence":1.0,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.08329997956752777},{"word":"getting","start":279.14,"end":279.46,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.06613868474960327},{"word":"more","start":279.46,"end":279.78,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.04525123164057731},{"word":"upload","start":279.78,"end":280.18,"confidence":0.97265625,"punctuated_word":"upload","sentiment":"neutral","sentiment_score":0.07028307765722275},{"word":"than","start":280.18,"end":280.42,"confidence":0.9873047,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.021735630929470066},{"word":"download","start":280.42,"end":280.82,"confidence":0.87280273,"punctuated_word":"download,","sentiment":"neutral","sentiment_score":0.04139265418052673},{"word":"i","start":280.82,"end":280.9,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06529540568590164},{"word":"reckon","start":280.9,"end":281.38,"confidence":0.99658203,"punctuated_word":"reckon.","sentiment":"neutral","sentiment_score":0.052159830927848816},{"word":"so","start":281.38,"end":281.86002,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.042477212846279144},{"word":"if","start":281.86002,"end":282.1,"confidence":0.9921875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05159483104944229},{"word":"you'd","start":282.1,"end":282.26,"confidence":0.7663574,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.055996716022491455},{"word":"run","start":282.26,"end":282.5,"confidence":0.9707031,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.05714046210050583},{"word":"a","start":282.5,"end":282.74,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05941250920295715},{"word":"a","start":282.74,"end":282.9,"confidence":0.6064453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.056111425161361694},{"word":"speed","start":282.9,"end":283.14,"confidence":1.0,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.03478093445301056},{"word":"test","start":283.14,"end":283.46,"confidence":0.99902344,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.05299990624189377},{"word":"now","start":283.46,"end":283.62,"confidence":0.97509766,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.045406460762023926},{"word":"on","start":283.62,"end":283.78,"confidence":0.9741211,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0533781535923481},{"word":"a","start":283.78,"end":283.86002,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05178023874759674},{"word":"laptop","start":283.86002,"end":284.26,"confidence":0.9980469,"punctuated_word":"laptop,","sentiment":"neutral","sentiment_score":0.04034118726849556},{"word":"what","start":284.26,"end":284.5,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03104238212108612},{"word":"speed","start":284.5,"end":284.74,"confidence":0.99316406,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.030380096286535263},{"word":"do","start":284.74,"end":284.9,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.013034638017416},{"word":"you","start":284.9,"end":284.98,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024708062410354618},{"word":"get","start":284.98,"end":285.48,"confidence":0.9855957,"punctuated_word":"get?","sentiment":"neutral","sentiment_score":0.021216686815023426},{"word":"and","start":290.88498,"end":291.125,"confidence":0.5859375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.015968486666679382},{"word":"up","start":291.125,"end":291.625,"confidence":0.76538086,"punctuated_word":"up?","sentiment":"neutral","sentiment_score":0.01325251068919897},{"word":"yeah","start":298.32498,"end":298.565,"confidence":0.96875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11811298877000807},{"word":"that's","start":298.565,"end":298.805,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.4598681926727295},{"word":"bloody","start":298.805,"end":299.125,"confidence":0.9980469,"punctuated_word":"bloody","sentiment":"positive","sentiment_score":0.5508950352668762},{"word":"brilliant","start":299.125,"end":299.445,"confidence":0.99072266,"punctuated_word":"brilliant,","sentiment":"positive","sentiment_score":0.643744707107544},{"word":"man","start":299.445,"end":299.60498,"confidence":0.9885254,"punctuated_word":"man.","sentiment":"positive","sentiment_score":0.5604666471481323},{"word":"that's","start":299.60498,"end":299.845,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.5924090147018433},{"word":"good","start":299.845,"end":300.085,"confidence":0.9951172,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5099307894706726},{"word":"that's","start":300.085,"end":300.245,"confidence":0.9770508,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.29819855093955994},{"word":"like","start":300.245,"end":300.485,"confidence":0.9614258,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.2260024845600128},{"word":"a","start":300.485,"end":300.645,"confidence":0.85595703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.29242926836013794},{"word":"symmetrical","start":300.645,"end":301.145,"confidence":0.9941406,"punctuated_word":"symmetrical","sentiment":"neutral","sentiment_score":0.2473752498626709},{"word":"that's","start":301.60498,"end":301.925,"confidence":0.8847656,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.20820128917694092},{"word":"like","start":301.925,"end":302.16498,"confidence":0.98535156,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.16979584097862244},{"word":"a","start":302.16498,"end":302.32498,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.243696391582489},{"word":"symmetrical","start":302.32498,"end":302.82498,"confidence":1.0,"punctuated_word":"symmetrical","sentiment":"neutral","sentiment_score":0.2511903643608093},{"word":"plan","start":303.04498,"end":303.285,"confidence":0.9350586,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.31514230370521545},{"word":"that's","start":303.285,"end":303.525,"confidence":0.80615234,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.21737158298492432},{"word":"worth","start":303.525,"end":303.845,"confidence":0.99316406,"punctuated_word":"worth","sentiment":"neutral","sentiment_score":0.15728405117988586},{"word":"a","start":303.845,"end":303.925,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19438374042510984},{"word":"lot","start":303.925,"end":304.16498,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.21124421060085297},{"word":"more","start":304.16498,"end":304.53,"confidence":0.9951172,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.19210714101791385},{"word":"so","start":304.77,"end":305.01,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.22664670646190643},{"word":"now","start":305.01,"end":305.25,"confidence":0.54003906,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.28886282444000244},{"word":"the","start":305.25,"end":305.49,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3262024223804474},{"word":"speeds","start":305.49,"end":305.73,"confidence":0.95947266,"punctuated_word":"speeds","sentiment":"neutral","sentiment_score":0.289932519197464},{"word":"are","start":305.73,"end":305.81,"confidence":0.9873047,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.3538077771663666},{"word":"good","start":305.81,"end":306.05,"confidence":0.99902344,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3812475800514221},{"word":"and","start":306.05,"end":306.13,"confidence":0.9604492,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.3213203549385071},{"word":"all","start":306.13,"end":306.29,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.3260619640350342},{"word":"that","start":306.29,"end":306.53,"confidence":0.96728516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.26254701614379883},{"word":"regarding","start":306.53,"end":306.93,"confidence":0.9941406,"punctuated_word":"Regarding","sentiment":"neutral","sentiment_score":0.02146809920668602},{"word":"the","start":306.93,"end":307.09,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023585639894008636},{"word":"fiber","start":307.09,"end":307.41,"confidence":0.8222656,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.012405231595039368},{"word":"boost","start":307.41,"end":307.65,"confidence":0.9819336,"punctuated_word":"boost,","sentiment":"neutral","sentiment_score":0.004612885415554047},{"word":"it's","start":307.65,"end":307.88998,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.03574238717556},{"word":"got","start":307.88998,"end":308.13,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.05084873363375664},{"word":"nothing","start":308.13,"end":308.37,"confidence":1.0,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.05551285669207573},{"word":"to","start":308.37,"end":308.53,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05217937380075455},{"word":"do","start":308.53,"end":308.69,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.063620924949646},{"word":"with","start":308.69,"end":308.85,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.03643011674284935},{"word":"us","start":308.85,"end":309.33,"confidence":1.0,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.026437100023031235},{"word":"it's","start":309.33,"end":309.57,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.011104411445558071},{"word":"something","start":309.57,"end":309.97,"confidence":0.99902344,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.0028449352830648422},{"word":"that","start":309.97,"end":310.13,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.001317352056503296},{"word":"has","start":310.13,"end":310.29,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.002188306301832199},{"word":"to","start":310.29,"end":310.45,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006828833371400833},{"word":"do","start":310.45,"end":310.69,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.005396023392677307},{"word":"with","start":310.69,"end":311.19,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.017004676163196564},{"word":"mbn","start":311.25,"end":311.73,"confidence":0.7783203,"punctuated_word":"MBN","sentiment":"neutral","sentiment_score":0.0179198756814003},{"word":"because","start":311.73,"end":312.05,"confidence":0.85058594,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.014124874025583267},{"word":"mbn","start":312.05,"end":312.53,"confidence":0.9671224,"punctuated_word":"MBN,","sentiment":"neutral","sentiment_score":0.027585294097661972},{"word":"they","start":312.53,"end":312.69,"confidence":0.9951172,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.05677817016839981},{"word":"brought","start":312.69,"end":312.93,"confidence":0.9760742,"punctuated_word":"brought","sentiment":"neutral","sentiment_score":0.0797307938337326},{"word":"out","start":312.93,"end":313.09,"confidence":0.9086914,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.05979602038860321},{"word":"the","start":313.09,"end":313.25,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0529399998486042},{"word":"fiber","start":313.25,"end":313.57,"confidence":0.98095703,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.016836311668157578},{"word":"boost","start":313.57,"end":313.97,"confidence":0.9941406,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":0.06159718707203865},{"word":"last","start":313.97,"end":314.29,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.06423894315958023},{"word":"year","start":314.29,"end":314.79,"confidence":0.99902344,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.05285834148526192},{"word":"okay","start":315.97,"end":316.29,"confidence":0.967041,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.052530437707901},{"word":"so","start":316.29,"end":316.45,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04546045884490013},{"word":"if","start":316.45,"end":316.53,"confidence":0.9707031,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05976680666208267},{"word":"you","start":316.53,"end":316.69,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.052402883768081665},{"word":"go","start":316.69,"end":316.85,"confidence":0.8935547,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.054861538112163544},{"word":"to","start":316.85,"end":317.01,"confidence":0.94921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06314799189567566},{"word":"the","start":317.01,"end":317.16998,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07324878126382828},{"word":"mbn","start":317.16998,"end":317.65,"confidence":0.9941406,"punctuated_word":"MBN","sentiment":"neutral","sentiment_score":0.06298694759607315},{"word":"site","start":317.65,"end":317.97,"confidence":0.9951172,"punctuated_word":"site,","sentiment":"neutral","sentiment_score":0.07532608509063721},{"word":"it'll","start":317.97,"end":318.37,"confidence":0.9794922,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":0.07410208880901337},{"word":"tell","start":318.37,"end":318.53,"confidence":0.9980469,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.07838526368141174},{"word":"you","start":318.53,"end":319.03,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06863422691822052},{"word":"and","start":319.345,"end":319.665,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05463183671236038},{"word":"give","start":319.665,"end":319.905,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.06324592977762222},{"word":"you","start":319.905,"end":320.065,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07272858917713165},{"word":"advice","start":320.065,"end":320.565,"confidence":0.9873047,"punctuated_word":"advice","sentiment":"neutral","sentiment_score":0.06562360376119614},{"word":"on","start":320.625,"end":320.785,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.047721728682518005},{"word":"what","start":320.785,"end":321.105,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0397752970457077},{"word":"router","start":321.105,"end":321.505,"confidence":0.9838867,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.019329994916915897},{"word":"you","start":321.505,"end":321.665,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.056232284754514694},{"word":"should","start":321.665,"end":321.825,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.04534810781478882},{"word":"be","start":321.825,"end":321.985,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03261347860097885},{"word":"using","start":321.985,"end":322.485,"confidence":0.9975586,"punctuated_word":"using.","sentiment":"neutral","sentiment_score":0.04431735351681709},{"word":"so","start":322.54498,"end":322.945,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.034465134143829346},{"word":"your","start":322.945,"end":323.345,"confidence":0.7192383,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02527880296111107},{"word":"router","start":323.345,"end":323.845,"confidence":0.7207031,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.02290811389684677},{"word":"is","start":323.985,"end":324.145,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0016953200101852417},{"word":"it","start":324.145,"end":324.305,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.021445821970701218},{"word":"a","start":324.305,"end":324.385,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.018680203706026077},{"word":"wi","start":324.385,"end":324.625,"confidence":0.91015625,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.020988430827856064},{"word":"fi","start":324.625,"end":324.865,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.023758243769407272},{"word":"six","start":324.865,"end":325.185,"confidence":0.99902344,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.014572497457265854},{"word":"or","start":325.185,"end":325.425,"confidence":0.9658203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.003636222332715988},{"word":"wi","start":325.425,"end":325.665,"confidence":0.5048828,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.0153867956250906},{"word":"fi","start":325.665,"end":325.985,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.019907688722014427},{"word":"seven","start":325.985,"end":326.465,"confidence":0.82128906,"punctuated_word":"seven,","sentiment":"neutral","sentiment_score":0.008186724036931992},{"word":"or","start":326.465,"end":326.705,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.007434505969285965},{"word":"is","start":326.705,"end":326.865,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.008856568485498428},{"word":"it","start":326.865,"end":327.025,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0011372379958629608},{"word":"the","start":327.025,"end":327.185,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008174113929271698},{"word":"old","start":327.185,"end":327.665,"confidence":1.0,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.002008739858865738},{"word":"ac","start":327.665,"end":328.065,"confidence":0.9902344,"punctuated_word":"AC","sentiment":"neutral","sentiment_score":0.026932481676340103},{"word":"router","start":328.065,"end":328.465,"confidence":0.9975586,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.01611306145787239},{"word":"which","start":328.465,"end":328.625,"confidence":1.0,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":0.014249276369810104},{"word":"one","start":328.625,"end":328.785,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0016331057995557785},{"word":"is","start":328.785,"end":328.945,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.011652208864688872},{"word":"it","start":328.945,"end":329.105,"confidence":0.9812012,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.008808095008134842},{"word":"do","start":329.105,"end":329.26498,"confidence":1.0,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.00929255224764347},{"word":"you","start":329.26498,"end":329.345,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.009018899872899055},{"word":"know","start":329.345,"end":329.845,"confidence":0.9975586,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":0.003192407079041004},{"word":"okay","start":334.03,"end":334.35,"confidence":0.92333984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09372971206903458},{"word":"so","start":334.35,"end":334.51,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07921460270881653},{"word":"you","start":334.51,"end":334.67,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1416873335838318},{"word":"would","start":334.67,"end":334.83002,"confidence":0.9980469,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.1300022453069687},{"word":"have","start":334.83002,"end":334.91,"confidence":0.5527344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1187734305858612},{"word":"got","start":334.91,"end":335.07,"confidence":0.9921875,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.09541741758584976},{"word":"the","start":335.07,"end":335.23,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09453526139259338},{"word":"wi","start":335.23,"end":335.39,"confidence":0.8408203,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.04949161410331726},{"word":"fi","start":335.39,"end":335.63,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.037571534514427185},{"word":"six","start":335.63,"end":335.87003,"confidence":0.8198242,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":0.06713956594467163},{"word":"yeah","start":335.87003,"end":336.11002,"confidence":0.9482422,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09692279994487762},{"word":"yeah","start":336.11002,"end":336.35,"confidence":0.76953125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13252219557762146},{"word":"no","start":336.35,"end":336.51,"confidence":0.9760742,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2693212032318115},{"word":"problems","start":336.51,"end":337.01,"confidence":0.935791,"punctuated_word":"problems.","sentiment":"neutral","sentiment_score":0.24819287657737732},{"word":"yeah","start":337.31,"end":337.63,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1922929883003235},{"word":"no","start":337.63,"end":337.87003,"confidence":0.95532227,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.1810544431209564},{"word":"that's","start":337.87003,"end":338.11002,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.365820974111557},{"word":"more","start":338.11002,"end":338.43002,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.3695973753929138},{"word":"than","start":338.43002,"end":338.59,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.4080373644828797},{"word":"enough","start":338.59,"end":338.83002,"confidence":1.0,"punctuated_word":"enough","sentiment":"positive","sentiment_score":0.3493301570415497},{"word":"because","start":338.83002,"end":339.33002,"confidence":0.7089844,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.3108343780040741},{"word":"we","start":340.11002,"end":340.35,"confidence":0.90625,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.39580005407333374},{"word":"got","start":340.35,"end":340.59,"confidence":0.51904297,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.3785978853702545},{"word":"the","start":340.59,"end":340.75,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.32153815031051636},{"word":"a","start":340.75,"end":340.91,"confidence":0.4663086,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3054662346839905},{"word":"x","start":340.91,"end":341.23,"confidence":0.9941406,"punctuated_word":"x","sentiment":"neutral","sentiment_score":0.2245028614997864},{"word":"1,800","start":341.23,"end":342.03,"confidence":0.9511719,"punctuated_word":"1,800,","sentiment":"neutral","sentiment_score":0.17480938136577606},{"word":"the","start":342.03,"end":342.19,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22120940685272217},{"word":"a","start":342.19,"end":342.35,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20537754893302915},{"word":"x","start":342.35,"end":342.59,"confidence":0.99902344,"punctuated_word":"x","sentiment":"neutral","sentiment_score":0.18288391828536987},{"word":"3,000","start":342.59,"end":343.39,"confidence":0.99902344,"punctuated_word":"3,000,","sentiment":"neutral","sentiment_score":0.17354807257652283},{"word":"the","start":343.39,"end":343.55002,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21624121069908145},{"word":"wi","start":343.55002,"end":343.79,"confidence":0.9902344,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.1075194701552391},{"word":"fi","start":343.79,"end":344.03,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.09349416941404344},{"word":"seven","start":344.03,"end":344.43002,"confidence":0.96240234,"punctuated_word":"seven,","sentiment":"neutral","sentiment_score":0.16598287224769592},{"word":"which","start":344.43002,"end":344.67,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.18242597579956055},{"word":"is","start":344.67,"end":344.83002,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15399345755577087},{"word":"a","start":344.83002,"end":344.99002,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16780121624469757},{"word":"5,000","start":344.99002,"end":345.71002,"confidence":1.0,"punctuated_word":"5,000","sentiment":"neutral","sentiment_score":0.14074209332466123},{"word":"and","start":345.71002,"end":345.87,"confidence":0.6323242,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11383170634508132},{"word":"that","start":345.87,"end":346.125,"confidence":0.90063477,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.10796814411878586},{"word":"but","start":346.365,"end":346.605,"confidence":0.96972656,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.14518271386623385},{"word":"the","start":346.605,"end":347.085,"confidence":0.80126953,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16525296866893768},{"word":"ax","start":347.085,"end":347.585,"confidence":0.7182617,"punctuated_word":"AX","sentiment":"neutral","sentiment_score":0.14597095549106598},{"word":"you","start":348.525,"end":348.765,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.178486630320549},{"word":"would","start":348.765,"end":348.845,"confidence":0.9790039,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.16173560917377472},{"word":"have","start":348.845,"end":349.005,"confidence":0.5605469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.14735035598278046},{"word":"got","start":349.005,"end":349.165,"confidence":0.98828125,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.17525455355644226},{"word":"the","start":349.165,"end":349.325,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19808372855186465},{"word":"ax","start":349.325,"end":349.645,"confidence":0.99121094,"punctuated_word":"AX","sentiment":"neutral","sentiment_score":0.1451062113046646},{"word":"3,000","start":349.645,"end":350.285,"confidence":0.9869385,"punctuated_word":"3,000,","sentiment":"neutral","sentiment_score":0.21464720368385315},{"word":"i","start":350.285,"end":350.365,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.24973104894161224},{"word":"think","start":350.365,"end":350.605,"confidence":0.9975586,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":0.25037261843681335},{"word":"which","start":350.605,"end":350.765,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.3102758824825287},{"word":"is","start":350.765,"end":350.925,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3231334388256073},{"word":"more","start":350.925,"end":351.085,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.3412711024284363},{"word":"than","start":351.085,"end":351.245,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.39879515767097473},{"word":"enough","start":351.245,"end":351.645,"confidence":0.8952637,"punctuated_word":"enough.","sentiment":"neutral","sentiment_score":0.24375733733177185},{"word":"even","start":351.645,"end":351.885,"confidence":1.0,"punctuated_word":"Even","sentiment":"neutral","sentiment_score":0.168788343667984},{"word":"if","start":351.885,"end":352.045,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.22905968129634857},{"word":"you","start":352.045,"end":352.125,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25804275274276733},{"word":"got","start":352.125,"end":352.365,"confidence":0.9350586,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.20592758059501648},{"word":"the","start":352.365,"end":352.525,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18615376949310303},{"word":"plan","start":352.525,"end":353.025,"confidence":0.9760742,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.1484971046447754},{"word":"500","start":353.325,"end":354.065,"confidence":0.94750977,"punctuated_word":"500","sentiment":"neutral","sentiment_score":0.19461971521377563},{"word":"down","start":354.365,"end":354.685,"confidence":0.9291992,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.20207513868808744},{"word":"to","start":354.685,"end":355.185,"confidence":0.3112793,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17220519483089447},{"word":"20","start":355.245,"end":355.405,"confidence":0.9404297,"punctuated_word":"20","sentiment":"neutral","sentiment_score":0.17044664919376373},{"word":"up","start":355.405,"end":355.565,"confidence":0.99316406,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.16148386895656586},{"word":"or","start":355.565,"end":355.725,"confidence":0.98535156,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.16130554676055908},{"word":"200","start":355.725,"end":356.205,"confidence":0.9995117,"punctuated_word":"200","sentiment":"neutral","sentiment_score":0.15505807101726532},{"word":"up","start":356.205,"end":356.685,"confidence":0.99316406,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":0.16321825981140137},{"word":"it'll","start":356.685,"end":356.925,"confidence":0.9675293,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":0.24023357033729553},{"word":"still","start":356.925,"end":357.245,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.18400496244430545},{"word":"support","start":357.245,"end":357.645,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.1989314705133438},{"word":"it","start":357.645,"end":358.045,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.12376344949007034},{"word":"a","start":358.045,"end":358.205,"confidence":0.46850586,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.003276374191045761},{"word":"lot","start":358.205,"end":358.365,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.05607982724905014},{"word":"of","start":358.365,"end":358.525,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0801304280757904},{"word":"people","start":358.525,"end":358.765,"confidence":1.0,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.11789654940366744},{"word":"don't","start":358.765,"end":359.005,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12415974587202072},{"word":"understand","start":359.005,"end":359.505,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.1310196816921234},{"word":"too","start":359.565,"end":360.065,"confidence":0.9633789,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.1028035804629326},{"word":"different","start":360.5,"end":360.82,"confidence":0.99902344,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.09545651823282242},{"word":"bandwidth","start":360.82,"end":361.32,"confidence":0.9382324,"punctuated_word":"bandwidth,","sentiment":"neutral","sentiment_score":-0.050460346043109894},{"word":"different","start":361.46,"end":361.96,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.06023649126291275},{"word":"speeds","start":362.1,"end":362.6,"confidence":0.7922363,"punctuated_word":"speeds,","sentiment":"neutral","sentiment_score":-0.048705894500017166},{"word":"you","start":362.9,"end":363.13998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.040486328303813934},{"word":"need","start":363.13998,"end":363.63998,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.06612426042556763},{"word":"the","start":363.69998,"end":363.94,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06399742513895035},{"word":"right","start":363.94,"end":364.34,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.04212244600057602},{"word":"equipment","start":364.34,"end":364.84,"confidence":0.9970703,"punctuated_word":"equipment","sentiment":"neutral","sentiment_score":-0.0693841502070427},{"word":"for","start":365.13998,"end":365.53998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06746668368577957},{"word":"it","start":365.53998,"end":365.78,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0736779198050499},{"word":"to","start":365.78,"end":365.94,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11896080523729324},{"word":"work","start":365.94,"end":366.25998,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.08217111229896545},{"word":"properly","start":366.25998,"end":366.75998,"confidence":0.95825195,"punctuated_word":"properly.","sentiment":"neutral","sentiment_score":-0.07891438156366348},{"word":"but","start":366.9,"end":367.06,"confidence":0.5913086,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0957346111536026},{"word":"if","start":367.06,"end":367.3,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.12426549941301346},{"word":"you","start":367.3,"end":367.38,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11875542998313904},{"word":"don't","start":367.38,"end":367.62,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.14048710465431213},{"word":"have","start":367.62,"end":367.78,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13423526287078855},{"word":"it","start":367.78,"end":368.28,"confidence":0.99609375,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.17085419595241547},{"word":"then","start":368.66,"end":368.82,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.16486364603042605},{"word":"you're","start":368.82,"end":368.97998,"confidence":0.98950195,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.3982203602790833},{"word":"gonna","start":368.97998,"end":369.22,"confidence":0.9902344,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.4240274429321289},{"word":"have","start":369.22,"end":369.38,"confidence":0.99902344,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.42867162823677063},{"word":"these","start":369.38,"end":369.53998,"confidence":0.98535156,"punctuated_word":"these","sentiment":"negative","sentiment_score":-0.457476943731308},{"word":"problems","start":369.53998,"end":369.86,"confidence":0.75341797,"punctuated_word":"problems,","sentiment":"negative","sentiment_score":-0.4134669899940491},{"word":"and","start":369.86,"end":369.94,"confidence":0.90478516,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3982716500759125},{"word":"you're","start":369.94,"end":370.1,"confidence":0.9916992,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.5080510377883911},{"word":"gonna","start":370.1,"end":370.34,"confidence":0.9902344,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.49444323778152466},{"word":"stop","start":370.34,"end":370.58,"confidence":0.9277344,"punctuated_word":"stop","sentiment":"negative","sentiment_score":-0.5554471015930176},{"word":"blaming","start":370.58,"end":370.9,"confidence":0.9550781,"punctuated_word":"blaming","sentiment":"negative","sentiment_score":-0.5149601101875305},{"word":"us","start":370.9,"end":371.06,"confidence":0.9326172,"punctuated_word":"us.","sentiment":"negative","sentiment_score":-0.4063780903816223},{"word":"it's","start":371.06,"end":371.22,"confidence":0.9946289,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.42934450507164},{"word":"got","start":371.22,"end":371.46,"confidence":0.90625,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.3778558373451233},{"word":"nothing","start":371.46,"end":371.78,"confidence":0.9902344,"punctuated_word":"nothing","sentiment":"negative","sentiment_score":-0.34989508986473083},{"word":"to","start":371.78,"end":371.86,"confidence":0.98535156,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3639751672744751},{"word":"do","start":371.86,"end":372.02,"confidence":0.99902344,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.34333884716033936},{"word":"with","start":372.02,"end":372.1,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.30661866068840027},{"word":"it","start":372.1,"end":372.6,"confidence":0.98291016,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.28187301754951477},{"word":"no","start":374.315,"end":374.475,"confidence":0.9133301,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.03225669637322426},{"word":"but","start":374.475,"end":374.63498,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.01845719665288925},{"word":"that","start":374.63498,"end":374.79498,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.003470472991466522},{"word":"that","start":374.79498,"end":374.955,"confidence":0.9404297,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01349376142024994},{"word":"that's","start":375.115,"end":375.435,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.010084902867674828},{"word":"that's","start":375.435,"end":375.675,"confidence":0.953125,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.049698781222105026},{"word":"all","start":375.675,"end":375.915,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.006563454866409302},{"word":"it","start":375.915,"end":375.995,"confidence":0.9819336,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08063636720180511},{"word":"is","start":375.995,"end":376.235,"confidence":0.99902344,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.052059710025787354},{"word":"alright","start":376.235,"end":376.555,"confidence":0.9880371,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.1054687425494194},{"word":"so","start":376.555,"end":377.055,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12128649652004242},{"word":"you're","start":377.275,"end":377.51498,"confidence":0.9941406,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.13753566145896912},{"word":"on","start":377.51498,"end":377.595,"confidence":0.4645996,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1710299402475357},{"word":"you're","start":377.595,"end":377.915,"confidence":0.9941406,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.17616760730743408},{"word":"on","start":377.915,"end":378.07498,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1871026307344437},{"word":"the","start":378.07498,"end":378.235,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15817169845104218},{"word":"right","start":378.235,"end":378.475,"confidence":0.9980469,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.19624517858028412},{"word":"plan","start":378.475,"end":378.875,"confidence":0.9650879,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":0.1111329346895218},{"word":"if","start":378.875,"end":379.275,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03308954834938049},{"word":"as","start":379.755,"end":379.915,"confidence":0.6044922,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.04721583425998688},{"word":"i","start":379.915,"end":380.07498,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.027787506580352783},{"word":"said","start":380.07498,"end":380.315,"confidence":0.9892578,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":0.043679602444171906},{"word":"if","start":380.315,"end":380.475,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02570807933807373},{"word":"you're","start":380.475,"end":380.63498,"confidence":0.9807129,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.01995528489351273},{"word":"paying","start":380.63498,"end":380.875,"confidence":0.58740234,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":0.02089814469218254},{"word":"a","start":380.875,"end":381.035,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04548724740743637},{"word":"playstation","start":381.035,"end":381.535,"confidence":0.9604492,"punctuated_word":"PlayStation","sentiment":"neutral","sentiment_score":0.034584615379571915},{"word":"with","start":381.675,"end":381.835,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04732750728726387},{"word":"high","start":381.835,"end":382.07498,"confidence":0.7636719,"punctuated_word":"high","sentiment":"neutral","sentiment_score":0.05176938697695732},{"word":"graphics","start":382.07498,"end":382.57498,"confidence":0.9980469,"punctuated_word":"graphics","sentiment":"neutral","sentiment_score":0.05752924084663391},{"word":"and","start":383.275,"end":383.51498,"confidence":0.84228516,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05500943958759308},{"word":"you","start":383.51498,"end":383.675,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07281021028757095},{"word":"get","start":383.675,"end":383.91498,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.07342064380645752},{"word":"any","start":383.91498,"end":384.235,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.08402631431818008},{"word":"twitches","start":384.235,"end":384.735,"confidence":0.89469403,"punctuated_word":"twitches,","sentiment":"neutral","sentiment_score":0.06070829555392265},{"word":"just","start":385.37,"end":385.69,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05158564820885658},{"word":"let","start":385.69,"end":385.77002,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.07931188493967056},{"word":"us","start":385.77002,"end":385.93002,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.08465032279491425},{"word":"know","start":385.93002,"end":386.25,"confidence":0.970459,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.09640805423259736},{"word":"we'll","start":386.25,"end":386.49002,"confidence":0.9995117,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.1421111226081848},{"word":"just","start":386.49002,"end":386.65,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.16370730102062225},{"word":"bring","start":386.65,"end":386.81,"confidence":1.0,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":0.15532296895980835},{"word":"you","start":386.81,"end":386.97,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15151727199554443},{"word":"up","start":386.97,"end":387.05002,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.15664052963256836},{"word":"to","start":387.05002,"end":387.13,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16970765590667725},{"word":"the","start":387.13,"end":387.29,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16650114953517914},{"word":"next","start":387.29,"end":387.53,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.14315000176429749},{"word":"plan","start":387.53,"end":387.85,"confidence":0.9970703,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":0.0954308807849884},{"word":"i","start":387.85,"end":388.01,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13808394968509674},{"word":"think","start":388.01,"end":388.25,"confidence":0.9980469,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.1674644500017166},{"word":"that","start":388.25,"end":388.73,"confidence":0.74902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.17604203522205353},{"word":"the","start":388.73,"end":388.97,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.146276593208313},{"word":"140","start":388.97,"end":389.77002,"confidence":0.9973958,"punctuated_word":"140","sentiment":"neutral","sentiment_score":0.14405961334705353},{"word":"should","start":389.77002,"end":389.93002,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.19950315356254575},{"word":"be","start":389.93002,"end":390.09,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.15815678238868713},{"word":"enough","start":390.09,"end":390.59,"confidence":1.0,"punctuated_word":"enough.","sentiment":"neutral","sentiment_score":0.10469546169042589},{"word":"how","start":390.65,"end":390.81,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.021905185654759407},{"word":"many","start":390.81,"end":390.97,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.02126169204711914},{"word":"people","start":390.97,"end":391.29,"confidence":1.0,"punctuated_word":"people","sentiment":"neutral","sentiment_score":0.023886095732450485},{"word":"are","start":391.29,"end":391.37,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.023932864889502525},{"word":"using","start":391.37,"end":391.61002,"confidence":0.99902344,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.038564883172512054},{"word":"the","start":391.61002,"end":391.77002,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02933712676167488},{"word":"internet","start":391.77002,"end":392.17,"confidence":0.9472656,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":0.019999120384454727},{"word":"just","start":392.17,"end":392.41,"confidence":0.9980469,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.014755191281437874},{"word":"yourself","start":392.41,"end":392.81,"confidence":0.99121094,"punctuated_word":"yourself","sentiment":"neutral","sentiment_score":0.02143099904060364},{"word":"or","start":392.81,"end":393.05002,"confidence":0.73339844,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02051171287894249},{"word":"how","start":393.05002,"end":393.13,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.006518976762890816},{"word":"many","start":393.13,"end":393.63,"confidence":1.0,"punctuated_word":"many?","sentiment":"neutral","sentiment_score":0.017377499490976334},{"word":"oh","start":395.37,"end":395.53,"confidence":0.90112305,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12871824204921722},{"word":"it's","start":395.53,"end":395.77002,"confidence":0.78149414,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.1381959468126297},{"word":"that","start":395.85,"end":396.09,"confidence":0.8100586,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1506756842136383},{"word":"that's","start":396.25,"end":396.65,"confidence":0.99853516,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.16967909038066864},{"word":"plenty","start":396.65,"end":397.05002,"confidence":0.99560547,"punctuated_word":"plenty,","sentiment":"neutral","sentiment_score":0.18573343753814697},{"word":"man","start":397.05002,"end":397.29,"confidence":0.99902344,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.1772351861000061},{"word":"that's","start":397.29,"end":397.53,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2454143464565277},{"word":"plenty","start":397.53,"end":398.03,"confidence":1.0,"punctuated_word":"plenty.","sentiment":"neutral","sentiment_score":0.1977960467338562},{"word":"alright","start":399.49503,"end":399.89502,"confidence":0.6594238,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.15745626389980316},{"word":"if","start":399.89502,"end":400.135,"confidence":0.7734375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.1714984029531479},{"word":"you","start":400.135,"end":400.21503,"confidence":0.9506836,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12824921309947968},{"word":"have","start":400.21503,"end":400.375,"confidence":0.8095703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09723716229200365},{"word":"any","start":400.375,"end":400.61502,"confidence":0.99316406,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.11289390921592712},{"word":"issues","start":400.61502,"end":400.93503,"confidence":0.92944336,"punctuated_word":"issues,","sentiment":"neutral","sentiment_score":0.10264427959918976},{"word":"just","start":400.93503,"end":401.17502,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13441328704357147},{"word":"let","start":401.17502,"end":401.415,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.1263672262430191},{"word":"us","start":401.415,"end":401.49503,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.1378079205751419},{"word":"know","start":401.49503,"end":401.73502,"confidence":0.9885254,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.15234282612800598},{"word":"we're","start":401.73502,"end":401.975,"confidence":0.9970703,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.18278132379055023},{"word":"here","start":401.975,"end":402.21503,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.16489514708518982},{"word":"during","start":402.21503,"end":402.45502,"confidence":0.99902344,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.19305595755577087},{"word":"the","start":402.45502,"end":402.61502,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21014532446861267},{"word":"day","start":402.61502,"end":403.11502,"confidence":0.9790039,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.1767362803220749},{"word":"from","start":403.17502,"end":403.49503,"confidence":0.96240234,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.13400936126708984},{"word":"nine","start":403.49503,"end":403.73502,"confidence":1.0,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.10845647752285004},{"word":"till","start":403.73502,"end":403.975,"confidence":0.96972656,"punctuated_word":"till","sentiment":"neutral","sentiment_score":0.12790928781032562},{"word":"six","start":403.975,"end":404.45502,"confidence":0.69421387,"punctuated_word":"six,","sentiment":"neutral","sentiment_score":0.16087517142295835},{"word":"direct","start":404.45502,"end":404.95502,"confidence":0.6191406,"punctuated_word":"direct,","sentiment":"neutral","sentiment_score":0.17896020412445068},{"word":"and","start":405.095,"end":405.255,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1568324714899063},{"word":"then","start":405.255,"end":405.415,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1569877862930298},{"word":"we","start":405.415,"end":405.575,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.21792449057102203},{"word":"got","start":405.575,"end":405.815,"confidence":0.8857422,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.23232875764369965},{"word":"our","start":405.815,"end":406.05502,"confidence":0.98291016,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.19245299696922305},{"word":"after","start":406.05502,"end":406.295,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.13766847550868988},{"word":"hours","start":406.295,"end":406.795,"confidence":0.99609375,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":0.15335732698440552},{"word":"support","start":407.33502,"end":407.655,"confidence":0.8051758,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.15122917294502258},{"word":"as","start":407.655,"end":407.815,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.2011186480522156},{"word":"well","start":407.815,"end":408.315,"confidence":1.0,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.18567687273025513},{"word":"alright","start":409.815,"end":410.21503,"confidence":0.9916992,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.4588107466697693},{"word":"have","start":410.21503,"end":410.45502,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6317871809005737},{"word":"a","start":410.45502,"end":410.535,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6180088520050049},{"word":"nice","start":410.535,"end":410.77502,"confidence":1.0,"punctuated_word":"nice","sentiment":"positive","sentiment_score":0.6136950850486755},{"word":"day","start":410.77502,"end":410.935,"confidence":0.876709,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.6052064299583435},{"word":"and","start":410.935,"end":411.015,"confidence":0.99609375,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5789744853973389},{"word":"enjoy","start":411.015,"end":411.33502,"confidence":1.0,"punctuated_word":"enjoy","sentiment":"positive","sentiment_score":0.593471348285675},{"word":"the","start":411.33502,"end":411.415,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6285309195518494},{"word":"rest","start":411.415,"end":411.655,"confidence":1.0,"punctuated_word":"rest","sentiment":"positive","sentiment_score":0.5892229676246643},{"word":"of","start":411.655,"end":411.73502,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.5768314599990845},{"word":"the","start":411.73502,"end":411.815,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.513227641582489},{"word":"week","start":411.815,"end":412.315,"confidence":1.0,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.16506600379943848},{"word":"okay","start":413.68692,"end":414.0869,"confidence":0.9692383,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3783142566680908},{"word":"bye","start":414.0869,"end":414.24692,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.23813922703266144},{"word":"bye","start":414.24692,"end":414.4869,"confidence":0.9946289,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.2111602872610092},{"word":"bye","start":414.4869,"end":414.9869,"confidence":0.9404297,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09001563489437103}],"paragraphs":{"transcript":"\nGood morning. Airtel tech support. How can I help you? Yes. Airtel tech support.\n\nCorrect. How are you? Good. Thanks. How can I help you?\n\nCan I have your can I have your name? I'm just trying to let's see if I can just pull that out for you and find out finance customer search. How do you spell your first name? D Shida, s h I, e e, d h a r. That one?\n\nNo. It's not coming up. S for Sam, h for Harry, I for India, e for eagle, e for eagle, d for David, h for Harry, a for apple, r for Roger. That one? Well, it's not coming up.\n\nIs that the name you have on on the account, or is it somebody else's name? Alright. I'm gonna ask you how how to spell it. S h r oh, e e. Yep.\n\nShrina. D a h, was it? D h a r. Okay. Ah, yes.\n\nThat's coming up. Alright. Alright. So you're on the service is 140 Mbps. What seems to be the problem?\n\nNo. No. You got the there's a difference between the fiber boost five hundred five hundred and then the actual plan itself. So the plan that you signed up for is 140 Mbps, a 100 down 40 up. That's what we provide you as an Internet service provider.\n\nNow the network, super networks, they provide the bandwidth boost of five hundred five hundred. So it all depends on when that kicks in. That's nothing to do with us. That's all got to do with super networks. That's what they call a fiber boost.\n\nYeah. Yeah. How how long how long have you been active with us? Yeah. Well, it might be a little bit early.\n\nYeah. Because sometimes it takes a while for it to kick in. But as I said, that is a bandwidth fiber boost. So what was happening before, a lot of congestion used to getting in used to create issues with the bandwidth. Now NBN and all the other private networks have put out this fiber boost, so there's no more congestion.\n\nBut as I said, that we've got a 500 we've got 500 down 20 up, I think it is, or something like that. So we do have a 500 plan, but it's it's a $120 a month. Yeah. But what do you what do you use the Internet for? What do you use the Internet for?\n\nPlayStation? Oh my god. Have you got anything better to do? No. Hey.\n\nI should have talked because I got a PlayStation five myself. No. But the 140 on that is plenty. If if you need a faster plan, we got a two fifty, which has got a bandwidth of seven fifty seven fifty, or we got the 500, which has got a bandwidth of 1,001. So if you go to wheretell.net.au, just click on the super networks, have a look.\n\nAnd if you wanna change, we're more than happy to change it. That's not a problem. Yeah. But now the bandwidth as I said, the the fiber boost bandwidth, it's got nothing to do with the actual plan that you applied for. But the 100 down and the 40 up, you're probably getting more upload than download, I reckon.\n\nSo if you'd run a a speed test now on a laptop, what speed do you get? And up? Yeah. That's bloody brilliant, man. That's good.\n\nThat's like a symmetrical that's like a symmetrical plan that's worth a lot more. So now the speeds are good and all that. Regarding the fiber boost, it's got nothing to do with us. It's something that has to do with MBN because MBN, they brought out the fiber boost last year. Okay.\n\nSo if you go to the MBN site, it'll tell you and give you advice on what router you should be using. So your router, is it a Wi Fi six or Wi Fi seven, or is it the old AC router? Which one is it? Do you know? Okay.\n\nSo you would have got the Wi Fi six. Yeah. Yeah. No problems. Yeah.\n\nNo. That's more than enough because we got the a x 1,800, the a x 3,000, the Wi Fi seven, which is a 5,000 and that. But the AX you would have got the AX 3,000, I think, which is more than enough. Even if you got the plan 500 down to 20 up or 200 up, it'll still support it. A lot of people don't understand too different bandwidth, different speeds, you need the right equipment for it to work properly.\n\nBut if you don't have it, then you're gonna have these problems, and you're gonna stop blaming us. It's got nothing to do with it. No. But that that that's that's all it is. Alright?\n\nSo you're on you're on the right plan. If as I said, if you're paying a PlayStation with high graphics and you get any twitches, just let us know. We'll just bring you up to the next plan. I think that the 140 should be enough. How many people are using the Internet?\n\nJust yourself or how many? Oh, it's that that's plenty, man. That's plenty. Alright. If you have any issues, just let us know.\n\nWe're here during the day from nine till six, direct, and then we got our after hours support as well. Alright. Have a nice day, and enjoy the rest of the week. Okay. Bye bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.24,"end":0.79999995,"sentiment":"positive","sentiment_score":0.37061795592308044},{"text":"Airtel tech support.","start":0.79999995,"end":1.68,"sentiment":"neutral","sentiment_score":0.2125835915406545},{"text":"How can I help you?","start":1.68,"end":2.82,"sentiment":"neutral","sentiment_score":0.17641858160495758},{"text":"Yes.","start":6.56,"end":6.96,"sentiment":"neutral","sentiment_score":0.09518934041261672},{"text":"Airtel tech support.","start":6.96,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.06933377434810002}],"sentiment":"neutral","sentiment_score":0.18316216128213064,"num_words":14,"start":0.24,"end":7.9199996},{"sentences":[{"text":"Correct.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.15263664722442627},{"text":"How are you?","start":12.32,"end":13.035,"sentiment":"neutral","sentiment_score":0.1835941026608149},{"text":"Good.","start":15.195,"end":15.514999,"sentiment":"positive","sentiment_score":0.623360812664032},{"text":"Thanks.","start":15.514999,"end":15.755,"sentiment":"positive","sentiment_score":0.601517379283905},{"text":"How can I help you?","start":15.755,"end":16.895,"sentiment":"neutral","sentiment_score":0.32459132075309755}],"sentiment":"neutral","sentiment_score":0.32284125008366327,"num_words":11,"start":7.9199996,"end":16.895},{"sentences":[{"text":"Can I have your can I have your name?","start":28.14,"end":30.0,"sentiment":"neutral","sentiment_score":0.04430540485514535},{"text":"I'm just trying to let's see if I can just pull that out for you and find out finance customer search.","start":35.1,"end":41.6,"sentiment":"neutral","sentiment_score":0.08720397079984347},{"text":"How do you spell your first name?","start":42.135002,"end":43.755,"sentiment":"neutral","sentiment_score":0.01656420821590083},{"text":"D Shida, s h I, e e, d h a r.","start":50.855,"end":61.74,"sentiment":"neutral","sentiment_score":0.0024882856973404573},{"text":"That one?","start":61.74,"end":62.48,"sentiment":"neutral","sentiment_score":-0.005360947921872139}],"sentiment":"neutral","sentiment_score":0.04725261469662655,"num_words":50,"start":28.14,"end":62.48},{"sentences":[{"text":"No.","start":65.58,"end":65.74,"sentiment":"neutral","sentiment_score":-0.1758771389722824},{"text":"It's not coming up.","start":65.74,"end":67.035,"sentiment":"neutral","sentiment_score":-0.23236167803406715},{"text":"S for Sam, h for Harry, I for India, e for eagle, e for eagle, d for David, h for Harry, a for apple, r for Roger.","start":67.435005,"end":76.875,"sentiment":"neutral","sentiment_score":-0.04160872839943126},{"text":"That one?","start":76.875,"end":77.535,"sentiment":"neutral","sentiment_score":-0.040470805019140244},{"text":"Well, it's not coming up.","start":82.299995,"end":83.68,"sentiment":"neutral","sentiment_score":-0.14236316382884978}],"sentiment":"neutral","sentiment_score":-0.07747479351476216,"num_words":39,"start":65.58,"end":83.68},{"sentences":[{"text":"Is that the name you have on on the account, or is it somebody else's name?","start":85.1,"end":88.88,"sentiment":"neutral","sentiment_score":-0.12501532211899757},{"text":"Alright.","start":92.7,"end":93.1,"sentiment":"neutral","sentiment_score":-0.01808682270348072},{"text":"I'm gonna ask you how how to spell it.","start":93.1,"end":94.86,"sentiment":"neutral","sentiment_score":-0.016864787580238447},{"text":"S h r oh, e e.","start":94.86,"end":104.244995,"sentiment":"neutral","sentiment_score":-0.01563306152820587},{"text":"Yep.","start":104.244995,"end":104.744995,"sentiment":"neutral","sentiment_score":-0.008949948474764824}],"sentiment":"neutral","sentiment_score":-0.0688746479537451,"num_words":33,"start":85.1,"end":104.744995},{"sentences":[{"text":"Shrina.","start":104.805,"end":105.305,"sentiment":"neutral","sentiment_score":-0.007726773153990507},{"text":"D a h, was it?","start":108.325,"end":110.104996,"sentiment":"neutral","sentiment_score":-0.01099319253116846},{"text":"D h a r.","start":114.13,"end":115.25,"sentiment":"neutral","sentiment_score":-0.009337643859907985},{"text":"Okay.","start":115.25,"end":115.75,"sentiment":"neutral","sentiment_score":0.015359411016106606},{"text":"Ah, yes.","start":117.89,"end":118.369995,"sentiment":"neutral","sentiment_score":0.031438009813427925}],"sentiment":"neutral","sentiment_score":-0.0016775292774232535,"num_words":13,"start":104.805,"end":118.369995},{"sentences":[{"text":"That's coming up.","start":118.369995,"end":119.09,"sentiment":"neutral","sentiment_score":0.010724544214705626},{"text":"Alright.","start":119.09,"end":119.59,"sentiment":"neutral","sentiment_score":0.06170281767845154},{"text":"Alright.","start":120.049995,"end":120.549995,"sentiment":"neutral","sentiment_score":0.059714119881391525},{"text":"So you're on the service is 140 Mbps.","start":120.61,"end":125.43,"sentiment":"neutral","sentiment_score":0.04605696490034461},{"text":"What seems to be the problem?","start":126.695,"end":127.994995,"sentiment":"negative","sentiment_score":-0.35020794967810315}],"sentiment":"neutral","sentiment_score":-0.08311586361378431,"num_words":19,"start":118.369995,"end":127.994995},{"sentences":[{"text":"No.","start":135.175,"end":135.33499,"sentiment":"neutral","sentiment_score":-0.302964985370636},{"text":"No.","start":135.33499,"end":135.655,"sentiment":"negative","sentiment_score":-0.3349379003047943},{"text":"You got the there's a difference between the fiber boost five hundred five hundred and then the actual plan itself.","start":135.655,"end":143.20999,"sentiment":"neutral","sentiment_score":-0.21225960478186606},{"text":"So the plan that you signed up for is 140 Mbps, a 100 down 40 up.","start":144.63,"end":149.61,"sentiment":"neutral","sentiment_score":0.030894401599653065},{"text":"That's what we provide you as an Internet service provider.","start":149.67,"end":152.63,"sentiment":"neutral","sentiment_score":0.05275988131761551}],"sentiment":"neutral","sentiment_score":-0.08044136963629474,"num_words":48,"start":135.175,"end":152.63},{"sentences":[{"text":"Now the network, super networks, they provide the bandwidth boost of five hundred five hundred.","start":152.63,"end":159.705,"sentiment":"neutral","sentiment_score":0.020560322081049284},{"text":"So it all depends on when that kicks in.","start":159.705,"end":162.505,"sentiment":"neutral","sentiment_score":-0.05304885324504641},{"text":"That's nothing to do with us.","start":162.505,"end":163.945,"sentiment":"neutral","sentiment_score":-0.23590276141961417},{"text":"That's all got to do with super networks.","start":163.945,"end":166.04501,"sentiment":"neutral","sentiment_score":-0.028230571188032627},{"text":"That's what they call a fiber boost.","start":166.18501,"end":168.125,"sentiment":"neutral","sentiment_score":0.03538596284176622}],"sentiment":"neutral","sentiment_score":-0.034724316580428016,"num_words":45,"start":152.63,"end":168.125},{"sentences":[{"text":"Yeah.","start":170.05,"end":170.21,"sentiment":"neutral","sentiment_score":0.013711377047002316},{"text":"Yeah.","start":170.21,"end":170.61,"sentiment":"neutral","sentiment_score":0.022456875070929527},{"text":"How how long how long have you been active with us?","start":170.61,"end":173.19,"sentiment":"neutral","sentiment_score":-0.0018023193221200597},{"text":"Yeah.","start":175.97,"end":176.21,"sentiment":"neutral","sentiment_score":-0.001147579401731491},{"text":"Well, it might be a little bit early.","start":176.21,"end":177.75,"sentiment":"neutral","sentiment_score":-0.08310463605448604}],"sentiment":"neutral","sentiment_score":-0.029529178557409483,"num_words":22,"start":170.05,"end":177.75},{"sentences":[{"text":"Yeah.","start":177.81,"end":177.97,"sentiment":"neutral","sentiment_score":-0.059027351438999176},{"text":"Because sometimes it takes a while for it to kick in.","start":177.97,"end":180.31,"sentiment":"neutral","sentiment_score":-0.12547993118112738},{"text":"But as I said, that is a bandwidth fiber boost.","start":180.37,"end":184.475,"sentiment":"neutral","sentiment_score":-0.043676755577325824},{"text":"So what was happening before, a lot of congestion used to getting in used to create issues with the bandwidth.","start":184.695,"end":192.63501,"sentiment":"negative","sentiment_score":-0.3354758284986019},{"text":"Now NBN and all the other private networks have put out this fiber boost, so there's no more congestion.","start":193.815,"end":200.92,"sentiment":"neutral","sentiment_score":0.14073420806150688}],"sentiment":"neutral","sentiment_score":-0.0969121437214437,"num_words":61,"start":177.81,"end":200.92},{"sentences":[{"text":"But as I said, that we've got a 500 we've got 500 down 20 up, I think it is, or something like that.","start":203.06,"end":210.91501,"sentiment":"neutral","sentiment_score":-0.0006809234062371695},{"text":"So we do have a 500 plan, but it's it's a $120 a month.","start":210.91501,"end":215.015,"sentiment":"neutral","sentiment_score":-0.00585586072078773},{"text":"Yeah.","start":217.315,"end":217.475,"sentiment":"neutral","sentiment_score":-0.0071704573929309845},{"text":"But what do you what do you use the Internet for?","start":217.475,"end":219.815,"sentiment":"neutral","sentiment_score":-0.08825051073323596},{"text":"What do you use the Internet for?","start":221.97,"end":223.83,"sentiment":"neutral","sentiment_score":-0.08529399016073771}],"sentiment":"neutral","sentiment_score":-0.02986834455389596,"num_words":56,"start":203.06,"end":223.83},{"sentences":[{"text":"PlayStation?","start":228.61,"end":229.11,"sentiment":"neutral","sentiment_score":-0.029547682031989098},{"text":"Oh my god.","start":232.77,"end":233.49,"sentiment":"negative","sentiment_score":-0.3397621065378189},{"text":"Have you got anything better to do?","start":233.49,"end":235.27,"sentiment":"neutral","sentiment_score":-0.28893590718507767},{"text":"No.","start":238.055,"end":238.375,"sentiment":"neutral","sentiment_score":-0.09892566502094267},{"text":"Hey.","start":238.375,"end":238.775,"sentiment":"neutral","sentiment_score":-0.023642925545573235}],"sentiment":"neutral","sentiment_score":-0.24568876480826965,"num_words":13,"start":228.61,"end":238.775},{"sentences":[{"text":"I should have talked because I got a PlayStation five myself.","start":238.775,"end":241.675,"sentiment":"neutral","sentiment_score":0.003524626689878377},{"text":"No.","start":242.61499,"end":242.855,"sentiment":"neutral","sentiment_score":0.015316460281610487},{"text":"But the 140 on that is plenty.","start":242.855,"end":245.035,"sentiment":"neutral","sentiment_score":0.15705288308007376},{"text":"If if you need a faster plan, we got a two fifty, which has got a bandwidth of seven fifty seven fifty, or we got the 500, which has got a bandwidth of 1,001.","start":245.095,"end":257.36002,"sentiment":"neutral","sentiment_score":0.08767266198992729},{"text":"So if you go to wheretell.net.au, just click on the super networks, have a look.","start":257.58002,"end":262.27502,"sentiment":"neutral","sentiment_score":0.11111411601305007}],"sentiment":"neutral","sentiment_score":0.08530940857770689,"num_words":68,"start":238.775,"end":262.27502},{"sentences":[{"text":"And if you wanna change, we're more than happy to change it.","start":262.27502,"end":264.595,"sentiment":"neutral","sentiment_score":0.2739362133045991},{"text":"That's not a problem.","start":264.595,"end":265.575,"sentiment":"neutral","sentiment_score":0.24610326066613197},{"text":"Yeah.","start":267.55502,"end":267.71503,"sentiment":"neutral","sentiment_score":0.06832946091890335},{"text":"But now the bandwidth as I said, the the fiber boost bandwidth, it's got nothing to do with the actual plan that you applied for.","start":267.71503,"end":275.94,"sentiment":"neutral","sentiment_score":0.01924818065017462},{"text":"But the 100 down and the 40 up, you're probably getting more upload than download, I reckon.","start":276.34,"end":281.38,"sentiment":"neutral","sentiment_score":0.0639420776244472}],"sentiment":"neutral","sentiment_score":0.1001389304933659,"num_words":59,"start":262.27502,"end":281.38},{"sentences":[{"text":"So if you'd run a a speed test now on a laptop, what speed do you get?","start":281.38,"end":285.48,"sentiment":"neutral","sentiment_score":0.042458935476401276},{"text":"And up?","start":290.88498,"end":291.625,"sentiment":"neutral","sentiment_score":0.014610498677939177},{"text":"Yeah.","start":298.32498,"end":298.565,"sentiment":"neutral","sentiment_score":0.11811298877000807},{"text":"That's bloody brilliant, man.","start":298.565,"end":299.60498,"sentiment":"positive","sentiment_score":0.5537436455488205},{"text":"That's good.","start":299.60498,"end":300.085,"sentiment":"positive","sentiment_score":0.5511699020862579}],"sentiment":"neutral","sentiment_score":0.16101731829201946,"num_words":26,"start":281.38,"end":300.085},{"sentences":[{"text":"That's like a symmetrical that's like a symmetrical plan that's worth a lot more.","start":300.085,"end":304.53,"sentiment":"neutral","sentiment_score":0.23031589069536754},{"text":"So now the speeds are good and all that.","start":304.77,"end":306.53,"sentiment":"neutral","sentiment_score":0.30851435164610547},{"text":"Regarding the fiber boost, it's got nothing to do with us.","start":306.53,"end":309.33,"sentiment":"neutral","sentiment_score":-0.023518148809671402},{"text":"It's something that has to do with MBN because MBN, they brought out the fiber boost last year.","start":309.33,"end":314.79,"sentiment":"neutral","sentiment_score":0.02853960373128454},{"text":"Okay.","start":315.97,"end":316.29,"sentiment":"neutral","sentiment_score":0.052530437707901}],"sentiment":"neutral","sentiment_score":0.11903010004744777,"num_words":53,"start":300.085,"end":316.29},{"sentences":[{"text":"So if you go to the MBN site, it'll tell you and give you advice on what router you should be using.","start":316.29,"end":322.485,"sentiment":"neutral","sentiment_score":0.056813239881938156},{"text":"So your router, is it a Wi Fi six or Wi Fi seven, or is it the old AC router?","start":322.54498,"end":328.465,"sentiment":"neutral","sentiment_score":0.011953596584498882},{"text":"Which one is it?","start":328.465,"end":329.105,"sentiment":"neutral","sentiment_score":0.0090856715105474},{"text":"Do you know?","start":329.105,"end":329.845,"sentiment":"neutral","sentiment_score":-0.005039681680500507},{"text":"Okay.","start":334.03,"end":334.35,"sentiment":"neutral","sentiment_score":0.09372971206903458}],"sentiment":"neutral","sentiment_score":0.03207833124324679,"num_words":50,"start":316.29,"end":334.35},{"sentences":[{"text":"So you would have got the Wi Fi six.","start":334.35,"end":335.87003,"sentiment":"neutral","sentiment_score":0.0904258895251486},{"text":"Yeah.","start":335.87003,"end":336.11002,"sentiment":"neutral","sentiment_score":0.09692279994487762},{"text":"Yeah.","start":336.11002,"end":336.35,"sentiment":"neutral","sentiment_score":0.13252219557762146},{"text":"No problems.","start":336.35,"end":337.01,"sentiment":"neutral","sentiment_score":0.2587570399045944},{"text":"Yeah.","start":337.31,"end":337.63,"sentiment":"neutral","sentiment_score":0.1922929883003235}],"sentiment":"neutral","sentiment_score":0.12522036209702492,"num_words":14,"start":334.35,"end":337.63},{"sentences":[{"text":"No.","start":337.63,"end":337.87003,"sentiment":"neutral","sentiment_score":0.1810544431209564},{"text":"That's more than enough because we got the a x 1,800, the a x 3,000, the Wi Fi seven, which is a 5,000 and that.","start":337.87003,"end":346.125,"sentiment":"neutral","sentiment_score":0.2334941631555557},{"text":"But the AX you would have got the AX 3,000, I think, which is more than enough.","start":346.365,"end":351.645,"sentiment":"neutral","sentiment_score":0.2232004421598771},{"text":"Even if you got the plan 500 down to 20 up or 200 up, it'll still support it.","start":351.645,"end":358.045,"sentiment":"neutral","sentiment_score":0.1846563960942957},{"text":"A lot of people don't understand too different bandwidth, different speeds, you need the right equipment for it to work properly.","start":358.045,"end":366.75998,"sentiment":"neutral","sentiment_score":-0.0749300452215331}],"sentiment":"neutral","sentiment_score":0.1410134173021084,"num_words":82,"start":337.63,"end":366.75998},{"sentences":[{"text":"But if you don't have it, then you're gonna have these problems, and you're gonna stop blaming us.","start":366.9,"end":371.06,"sentiment":"neutral","sentiment_score":-0.33047835239105755},{"text":"It's got nothing to do with it.","start":371.06,"end":372.6,"sentiment":"negative","sentiment_score":-0.35041444642203196},{"text":"No.","start":374.315,"end":374.475,"sentiment":"neutral","sentiment_score":-0.03225669637322426},{"text":"But that that that's that's all it is.","start":374.475,"end":376.235,"sentiment":"neutral","sentiment_score":0.024693781742826104},{"text":"Alright?","start":376.235,"end":376.555,"sentiment":"neutral","sentiment_score":0.1054687425494194}],"sentiment":"neutral","sentiment_score":-0.2323071190821273,"num_words":35,"start":366.9,"end":376.555},{"sentences":[{"text":"So you're on you're on the right plan.","start":376.555,"end":378.875,"sentiment":"neutral","sentiment_score":0.15733401849865913},{"text":"If as I said, if you're paying a PlayStation with high graphics and you get any twitches, just let us know.","start":378.875,"end":386.25,"sentiment":"neutral","sentiment_score":0.05299822915168036},{"text":"We'll just bring you up to the next plan.","start":386.25,"end":387.85,"sentiment":"neutral","sentiment_score":0.14934320913420784},{"text":"I think that the 140 should be enough.","start":387.85,"end":390.59,"sentiment":"neutral","sentiment_score":0.15428525488823652},{"text":"How many people are using the Internet?","start":390.65,"end":392.17,"sentiment":"neutral","sentiment_score":0.025555281234639033}],"sentiment":"neutral","sentiment_score":0.09677156321001502,"num_words":53,"start":376.555,"end":392.17},{"sentences":[{"text":"Just yourself or how many?","start":392.17,"end":393.63,"sentiment":"neutral","sentiment_score":0.01611887589097023},{"text":"Oh, it's that that's plenty, man.","start":395.37,"end":397.29,"sentiment":"neutral","sentiment_score":0.1583729311823845},{"text":"That's plenty.","start":397.29,"end":398.03,"sentiment":"neutral","sentiment_score":0.22160519659519196},{"text":"Alright.","start":399.49503,"end":399.89502,"sentiment":"neutral","sentiment_score":0.15745626389980316},{"text":"If you have any issues, just let us know.","start":399.89502,"end":401.73502,"sentiment":"neutral","sentiment_score":0.1292726919054985}],"sentiment":"neutral","sentiment_score":0.12151968916473181,"num_words":23,"start":392.17,"end":401.73502},{"sentences":[{"text":"We're here during the day from nine till six, direct, and then we got our after hours support as well.","start":401.73502,"end":408.315,"sentiment":"neutral","sentiment_score":0.17117007672786713},{"text":"Alright.","start":409.815,"end":410.21503,"sentiment":"positive","sentiment_score":0.4588107466697693},{"text":"Have a nice day, and enjoy the rest of the week.","start":410.21503,"end":412.315,"sentiment":"positive","sentiment_score":0.5558202158321034},{"text":"Okay.","start":413.68692,"end":414.0869,"sentiment":"positive","sentiment_score":0.3783142566680908},{"text":"Bye bye.","start":414.0869,"end":414.4869,"sentiment":"neutral","sentiment_score":0.22464975714683533}],"sentiment":"neutral","sentiment_score":0.3092528121812003,"num_words":35,"start":401.73502,"end":414.4869},{"sentences":[{"text":"Bye.","start":414.4869,"end":414.9869,"sentiment":"neutral","sentiment_score":-0.09001563489437103}],"sentiment":"neutral","sentiment_score":-0.09001563489437103,"num_words":1,"start":414.4869,"end":414.9869}]}}]},{"alternatives":[{"transcript":"Hi. Is this the Airtel support team? Hi. This is speaking. Good. How are you? I just, like, install a new sorry, new Internet in in our home. Like, it's a 500 Mbps from the Airtel. But the thing is, like s h r, e e, d h a r. D h a r. Yes. Read that. Yeah. Yep. Yeah. Three, though. Yeah. No. And in in my name. H I, double e. Yep. Yeah. Trida. Yeah. Yeah. D h a r. Yep. 100. Like, when I when I bought the service, like, it was, like, 500 Mbps. Mhmm. Uh-huh. Hello? Mhmm. Oh, okay. So it's uh-huh. Maybe just a week now. Yep. Mhmm. Yeah. Mhmm. Okay. Oh, okay. So I I'm sorry? Just like, you know, the gaming and everything. Yeah. PSI, PC. That's why I said, like yeah. Mhmm. Oh, okay. Sure. Sure. Yeah. Oh, yeah. Right now, I'm getting down speed of, like, 80.75 Mbps. And the upper speed is I'm getting, like sorry. Just a second. It's 70. Oh, okay. Mhmm. Oh, no. I just I just bought, like, the new router from the Airtel. So it yeah. Yeah. Mhmm. Mhmm. Yes. Mhmm. Oh, okay, sir. Yeah. Yeah. Mhmm. Okay. Just two people. Me and my my okay. Yeah. August. Yeah. Okay. Yeah. Thank you. You do have a nice day.","confidence":0.9421387,"words":[{"word":"hi","start":4.08,"end":4.48,"confidence":0.986084,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05182685703039169},{"word":"is","start":4.48,"end":4.64,"confidence":0.76416016,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.030014581978321075},{"word":"this","start":4.64,"end":4.88,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.032974958419799805},{"word":"the","start":4.88,"end":5.04,"confidence":0.8618164,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027889644727110863},{"word":"airtel","start":5.04,"end":5.44,"confidence":0.9248047,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.034866154193878174},{"word":"support","start":5.44,"end":5.7599998,"confidence":0.96435547,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.0301872156560421},{"word":"team","start":5.7599998,"end":6.2599998,"confidence":1.0,"punctuated_word":"team?","sentiment":"neutral","sentiment_score":0.03809136152267456},{"word":"hi","start":9.679999,"end":10.179999,"confidence":0.75341797,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.16033603250980377},{"word":"this","start":10.24,"end":10.48,"confidence":0.99609375,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.16683563590049744},{"word":"is","start":10.48,"end":10.639999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15678127110004425},{"word":"speaking","start":10.639999,"end":11.139999,"confidence":0.76123047,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.15483561158180237},{"word":"good","start":14.105,"end":14.264999,"confidence":0.91748047,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4770183265209198},{"word":"how","start":14.264999,"end":14.504999,"confidence":0.9980469,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.29556772112846375},{"word":"are","start":14.504999,"end":14.584999,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.24474920332431793},{"word":"you","start":14.584999,"end":15.084999,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.3571183681488037},{"word":"i","start":18.345,"end":18.845,"confidence":0.9550781,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06371138989925385},{"word":"just","start":19.224998,"end":19.545,"confidence":0.7583008,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":0.0795678198337555},{"word":"like","start":19.545,"end":19.865,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.06901867687702179},{"word":"install","start":19.865,"end":20.365,"confidence":0.8457031,"punctuated_word":"install","sentiment":"neutral","sentiment_score":0.13194169104099274},{"word":"a","start":20.664999,"end":20.744999,"confidence":0.91015625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10599547624588011},{"word":"new","start":20.744999,"end":21.244999,"confidence":0.9536133,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.1644212007522583},{"word":"sorry","start":21.785,"end":22.285,"confidence":0.7150879,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":0.1404508650302887},{"word":"new","start":22.505,"end":22.744999,"confidence":0.83984375,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.1944320797920227},{"word":"internet","start":22.744999,"end":23.145,"confidence":0.64160156,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.16264137625694275},{"word":"in","start":23.145,"end":23.465,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.14121797680854797},{"word":"in","start":23.465,"end":23.625,"confidence":0.75390625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.13730289041996002},{"word":"our","start":23.625,"end":23.785,"confidence":0.98291016,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.14273601770401},{"word":"home","start":23.785,"end":24.025,"confidence":0.795166,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":0.12145517766475676},{"word":"like","start":24.025,"end":24.185,"confidence":0.96972656,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.10438429564237596},{"word":"it's","start":24.185,"end":24.425,"confidence":0.98413086,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.1258949339389801},{"word":"a","start":24.425,"end":24.505,"confidence":0.70166016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15229058265686035},{"word":"500","start":24.505,"end":25.064999,"confidence":0.9926758,"punctuated_word":"500","sentiment":"neutral","sentiment_score":0.13250254094600675},{"word":"mbps","start":25.064999,"end":25.465,"confidence":0.5263672,"punctuated_word":"Mbps","sentiment":"neutral","sentiment_score":0.14827999472618103},{"word":"from","start":25.465,"end":25.625,"confidence":0.99609375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1563784033060074},{"word":"the","start":25.625,"end":25.785,"confidence":0.97265625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11874783039093018},{"word":"airtel","start":25.785,"end":26.285,"confidence":0.7684326,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.08673535287380219},{"word":"but","start":26.82,"end":27.14,"confidence":0.97802734,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.027112342417240143},{"word":"the","start":27.14,"end":27.22,"confidence":0.96533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021143509075045586},{"word":"thing","start":27.22,"end":27.72,"confidence":0.9921875,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.03139687702059746},{"word":"is","start":28.1,"end":28.34,"confidence":0.70288086,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.01459148246794939},{"word":"like","start":28.34,"end":28.66,"confidence":0.6870117,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.04467680677771568},{"word":"s","start":45.434998,"end":45.675,"confidence":0.6933594,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.0022193877957761288},{"word":"h","start":45.675,"end":46.175,"confidence":0.9951172,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.003837068099528551},{"word":"r","start":46.234997,"end":46.475,"confidence":0.77368164,"punctuated_word":"r,","sentiment":"neutral","sentiment_score":0.0019096601754426956},{"word":"e","start":46.475,"end":46.844997,"confidence":0.9185791,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.004737901501357555},{"word":"e","start":46.844997,"end":47.214996,"confidence":0.9185791,"punctuated_word":"e,","sentiment":"neutral","sentiment_score":0.0029898311477154493},{"word":"d","start":49.034996,"end":49.274998,"confidence":0.9658203,"punctuated_word":"d","sentiment":"neutral","sentiment_score":0.005446655675768852},{"word":"h","start":49.274998,"end":49.434998,"confidence":0.99316406,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.0038826167583465576},{"word":"a","start":49.434998,"end":49.754997,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004050885792821646},{"word":"r","start":49.754997,"end":50.254997,"confidence":0.7253418,"punctuated_word":"r.","sentiment":"neutral","sentiment_score":0.002509051701053977},{"word":"d","start":52.315,"end":52.635,"confidence":0.96240234,"punctuated_word":"D","sentiment":"neutral","sentiment_score":-0.001056085340678692},{"word":"h","start":52.635,"end":53.114998,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.0014786534011363983},{"word":"a","start":53.114998,"end":53.434998,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0014333408325910568},{"word":"r","start":53.434998,"end":53.934998,"confidence":0.9785156,"punctuated_word":"r.","sentiment":"neutral","sentiment_score":0.002083247061818838},{"word":"yes","start":58.09,"end":58.41,"confidence":0.8371582,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02493615821003914},{"word":"read","start":58.41,"end":58.65,"confidence":0.3413086,"punctuated_word":"Read","sentiment":"neutral","sentiment_score":0.01532285287976265},{"word":"that","start":58.65,"end":58.89,"confidence":0.98950195,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.01413538958877325},{"word":"yeah","start":58.89,"end":59.39,"confidence":0.9499512,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0125946756452322},{"word":"yep","start":62.97,"end":63.47,"confidence":0.8781738,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.020204341039061543},{"word":"yeah","start":78.005,"end":78.405,"confidence":0.8581543,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.033266447484493256},{"word":"three","start":78.405,"end":78.645,"confidence":0.70654297,"punctuated_word":"Three,","sentiment":"neutral","sentiment_score":-0.03893043100833893},{"word":"though","start":78.645,"end":78.885,"confidence":0.99609375,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":-0.03253299370408058},{"word":"yeah","start":78.885,"end":79.385,"confidence":0.9692383,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03926728665828705},{"word":"no","start":89.6,"end":89.68,"confidence":0.673584,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15300822257995603},{"word":"and","start":89.68,"end":90.18,"confidence":0.5644531,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.11002037674188614},{"word":"in","start":90.32,"end":90.56,"confidence":0.6035156,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09433391690254211},{"word":"in","start":90.56,"end":90.799995,"confidence":0.87890625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1081058382987976},{"word":"my","start":90.799995,"end":91.04,"confidence":0.96972656,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1228589490056038},{"word":"name","start":91.04,"end":91.54,"confidence":0.9650879,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.13646435737609863},{"word":"h","start":96.265,"end":96.765,"confidence":0.7006836,"punctuated_word":"H","sentiment":"neutral","sentiment_score":-0.011201970279216766},{"word":"i","start":98.985,"end":99.485,"confidence":0.84106445,"punctuated_word":"I,","sentiment":"neutral","sentiment_score":-0.013548312708735466},{"word":"double","start":101.465004,"end":101.945,"confidence":0.9902344,"punctuated_word":"double","sentiment":"neutral","sentiment_score":-0.013149689882993698},{"word":"e","start":101.945,"end":102.445,"confidence":0.923584,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":-0.017371846362948418},{"word":"yep","start":105.305,"end":105.805,"confidence":0.97680664,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.000445089623099193},{"word":"yeah","start":106.185,"end":106.585,"confidence":0.8449707,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003531777299940586},{"word":"trida","start":106.585,"end":107.085,"confidence":0.68929034,"punctuated_word":"Trida.","sentiment":"neutral","sentiment_score":0.0013443296775221825},{"word":"yeah","start":107.145004,"end":107.645004,"confidence":0.9116211,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0030059395357966423},{"word":"yeah","start":110.35,"end":110.85,"confidence":0.9345703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005220710299909115},{"word":"d","start":110.91,"end":111.41,"confidence":0.82128906,"punctuated_word":"D","sentiment":"neutral","sentiment_score":-0.011398738250136375},{"word":"h","start":111.47,"end":111.97,"confidence":0.99609375,"punctuated_word":"h","sentiment":"neutral","sentiment_score":-0.008873172104358673},{"word":"a","start":112.11,"end":112.43,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007476461585611105},{"word":"r","start":112.43,"end":112.93,"confidence":0.7626953,"punctuated_word":"r.","sentiment":"neutral","sentiment_score":-0.007625751197338104},{"word":"yep","start":115.79,"end":116.29,"confidence":0.84643555,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01888904720544815},{"word":"100","start":129.515,"end":130.075,"confidence":0.69714355,"punctuated_word":"100.","sentiment":"neutral","sentiment_score":-0.16116490960121155},{"word":"like","start":130.075,"end":130.315,"confidence":0.97875977,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.12848973274230957},{"word":"when","start":130.315,"end":130.47499,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.1247648298740387},{"word":"i","start":130.47499,"end":130.795,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.103488028049469},{"word":"when","start":130.795,"end":131.035,"confidence":0.9941406,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.0905936136841774},{"word":"i","start":131.035,"end":131.19499,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10599057376384736},{"word":"bought","start":131.19499,"end":131.435,"confidence":1.0,"punctuated_word":"bought","sentiment":"neutral","sentiment_score":-0.03587773069739342},{"word":"the","start":131.435,"end":131.595,"confidence":0.7138672,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06818344444036484},{"word":"service","start":131.595,"end":131.915,"confidence":0.8964844,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":-0.06944947689771652},{"word":"like","start":131.915,"end":132.075,"confidence":0.8510742,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.0964362770318985},{"word":"it","start":132.075,"end":132.235,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11371519416570663},{"word":"was","start":132.235,"end":132.735,"confidence":0.95458984,"punctuated_word":"was,","sentiment":"neutral","sentiment_score":-0.1278584599494934},{"word":"like","start":132.875,"end":133.275,"confidence":0.7922363,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.10277765244245528},{"word":"500","start":133.275,"end":133.83499,"confidence":0.9995117,"punctuated_word":"500","sentiment":"neutral","sentiment_score":-0.07707582414150238},{"word":"mbps","start":133.83499,"end":134.33499,"confidence":0.67663574,"punctuated_word":"Mbps.","sentiment":"neutral","sentiment_score":-0.09282629936933516},{"word":"mhmm","start":144.01,"end":144.51,"confidence":0.9781494,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.007583226542919874},{"word":"uh-huh","start":150.165,"end":150.665,"confidence":0.9049805,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.07502798736095428},{"word":"hello","start":154.645,"end":155.145,"confidence":0.7314453,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03290315344929695},{"word":"mhmm","start":158.005,"end":158.505,"confidence":0.99853516,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02060277760028839},{"word":"oh","start":169.16,"end":169.32,"confidence":0.8354492,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0125174168497324},{"word":"okay","start":169.32,"end":169.82,"confidence":0.9970703,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.016413796693086624},{"word":"so","start":170.12001,"end":170.36,"confidence":0.92333984,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.015154192224144936},{"word":"it's","start":170.36,"end":170.86,"confidence":0.9421387,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.007737118750810623},{"word":"uh-huh","start":174.20001,"end":174.36,"confidence":0.9717773,"punctuated_word":"uh-huh.","sentiment":"neutral","sentiment_score":-0.01664760522544384},{"word":"maybe","start":174.36,"end":174.68001,"confidence":0.9980469,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.03912772610783577},{"word":"just","start":174.68001,"end":174.92001,"confidence":0.93115234,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04591451585292816},{"word":"a","start":174.92001,"end":175.0,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02697991393506527},{"word":"week","start":175.0,"end":175.24,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.012777607887983322},{"word":"now","start":175.24,"end":175.74,"confidence":0.8671875,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.023600611835718155},{"word":"yep","start":187.00499,"end":187.50499,"confidence":0.6611328,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.15234242379665375},{"word":"mhmm","start":192.22,"end":192.72,"confidence":0.98010254,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.04570908844470978},{"word":"yeah","start":193.26,"end":193.76,"confidence":0.76586914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019779004156589508},{"word":"mhmm","start":202.06,"end":202.14,"confidence":0.96240234,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01074190903455019},{"word":"okay","start":202.14,"end":202.64,"confidence":0.95751953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.025973685085773468},{"word":"oh","start":216.05501,"end":216.29501,"confidence":0.8991699,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.005325233563780785},{"word":"okay","start":216.29501,"end":216.79501,"confidence":0.9909668,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.005193304270505905},{"word":"so","start":217.45,"end":217.53,"confidence":0.5546875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.028859317302703857},{"word":"i","start":217.53,"end":218.03,"confidence":0.7890625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08812464773654938},{"word":"i'm","start":220.73,"end":220.89,"confidence":0.7963867,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.15506820380687714},{"word":"sorry","start":220.89,"end":221.39,"confidence":0.9848633,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.13470925390720367},{"word":"just","start":224.81,"end":225.05,"confidence":0.6660156,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.045865561813116074},{"word":"like","start":225.05,"end":225.55,"confidence":0.859375,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.03629419952630997},{"word":"you","start":226.09,"end":226.17,"confidence":0.9277344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04046972841024399},{"word":"know","start":226.17,"end":226.49,"confidence":0.99853516,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.03636559844017029},{"word":"the","start":226.49,"end":226.65001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02877701073884964},{"word":"gaming","start":226.65001,"end":227.05,"confidence":1.0,"punctuated_word":"gaming","sentiment":"neutral","sentiment_score":0.03178713470697403},{"word":"and","start":227.05,"end":227.21,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.012312978506088257},{"word":"everything","start":227.21,"end":227.71,"confidence":0.99658203,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":-0.027170410379767414},{"word":"yeah","start":230.25,"end":230.65001,"confidence":0.76293945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008303729817271233},{"word":"psi","start":230.65001,"end":231.15001,"confidence":0.8878581,"punctuated_word":"PSI,","sentiment":"neutral","sentiment_score":-0.0182849932461977},{"word":"pc","start":231.37,"end":231.87,"confidence":0.9885254,"punctuated_word":"PC.","sentiment":"neutral","sentiment_score":-0.028149766847491264},{"word":"that's","start":237.045,"end":237.285,"confidence":0.79418945,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.06963877379894257},{"word":"why","start":237.285,"end":237.36499,"confidence":0.921875,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.04879225417971611},{"word":"i","start":237.36499,"end":237.44499,"confidence":0.875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.055717140436172485},{"word":"said","start":237.44499,"end":237.685,"confidence":0.74853516,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.07345205545425415},{"word":"like","start":237.685,"end":237.845,"confidence":0.98535156,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0716528445482254},{"word":"yeah","start":242.165,"end":242.665,"confidence":0.8469238,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.02934999391436577},{"word":"mhmm","start":252.99,"end":253.49,"confidence":0.8909912,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04781150072813034},{"word":"oh","start":266.07498,"end":266.235,"confidence":0.7220459,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.13259491324424744},{"word":"okay","start":266.235,"end":266.47498,"confidence":0.70874023,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.13227015733718872},{"word":"sure","start":266.47498,"end":266.79498,"confidence":0.6550293,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.13365203142166138},{"word":"sure","start":266.79498,"end":267.035,"confidence":0.7780762,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.11294615268707275},{"word":"yeah","start":267.035,"end":267.535,"confidence":0.9741211,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.091703861951828},{"word":"oh","start":276.49,"end":276.65,"confidence":0.47766113,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04572730511426926},{"word":"yeah","start":276.65,"end":277.15,"confidence":0.86450195,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.04695264250040054},{"word":"right","start":286.425,"end":286.585,"confidence":0.53466797,"punctuated_word":"Right","sentiment":"neutral","sentiment_score":0.02858173660933971},{"word":"now","start":286.585,"end":286.82498,"confidence":0.78271484,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.0245352890342474},{"word":"i'm","start":286.82498,"end":287.065,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03027413785457611},{"word":"getting","start":287.065,"end":287.38498,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.026494763791561127},{"word":"down","start":287.38498,"end":287.625,"confidence":0.9633789,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.0219411738216877},{"word":"speed","start":287.625,"end":287.94498,"confidence":0.8173828,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.021052084863185883},{"word":"of","start":287.94498,"end":288.185,"confidence":0.9663086,"punctuated_word":"of,","sentiment":"neutral","sentiment_score":0.019745739176869392},{"word":"like","start":288.185,"end":288.50497,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0201273113489151},{"word":"80.75","start":288.50497,"end":289.78497,"confidence":0.96875,"punctuated_word":"80.75","sentiment":"neutral","sentiment_score":0.02205349877476692},{"word":"mbps","start":289.78497,"end":290.28497,"confidence":0.62231445,"punctuated_word":"Mbps.","sentiment":"neutral","sentiment_score":0.02595906518399715},{"word":"and","start":291.865,"end":292.26498,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.025614697486162186},{"word":"the","start":292.26498,"end":292.425,"confidence":0.9550781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03584219142794609},{"word":"upper","start":292.425,"end":292.745,"confidence":0.8574219,"punctuated_word":"upper","sentiment":"neutral","sentiment_score":0.0347256064414978},{"word":"speed","start":292.745,"end":293.065,"confidence":0.9921875,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.030276408419013023},{"word":"is","start":293.065,"end":293.22498,"confidence":0.9902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.027134969830513},{"word":"i'm","start":293.22498,"end":293.38498,"confidence":0.8496094,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.022626817226409912},{"word":"getting","start":293.38498,"end":293.705,"confidence":0.93310547,"punctuated_word":"getting,","sentiment":"neutral","sentiment_score":0.016555219888687134},{"word":"like","start":293.705,"end":294.205,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0013501588255167007},{"word":"sorry","start":295.065,"end":295.565,"confidence":0.96606445,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":0.0006311815232038498},{"word":"just","start":295.625,"end":295.865,"confidence":0.8408203,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.020307498052716255},{"word":"a","start":295.865,"end":295.94498,"confidence":0.9277344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02838289551436901},{"word":"second","start":295.94498,"end":296.44498,"confidence":0.9980469,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.0282105952501297},{"word":"it's","start":297.30002,"end":297.80002,"confidence":0.7770996,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04948950558900833},{"word":"70","start":301.22,"end":301.72,"confidence":0.99560547,"punctuated_word":"70.","sentiment":"neutral","sentiment_score":0.261543869972229},{"word":"oh","start":309.62,"end":309.94,"confidence":0.77612305,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.017445767298340797},{"word":"okay","start":309.94,"end":310.185,"confidence":0.95410156,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.013416407629847528},{"word":"mhmm","start":319.465,"end":319.965,"confidence":0.8557129,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06290983408689499},{"word":"oh","start":329.9,"end":330.13998,"confidence":0.9851074,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.021981289610266685},{"word":"no","start":330.13998,"end":330.37997,"confidence":0.9980469,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.09676322340965272},{"word":"i","start":330.37997,"end":330.46,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009957082569599152},{"word":"just","start":330.46,"end":330.78,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.019734688103199005},{"word":"i","start":330.78,"end":331.09998,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05438028275966644},{"word":"just","start":331.09998,"end":331.34,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11398725211620332},{"word":"bought","start":331.34,"end":331.65997,"confidence":0.9580078,"punctuated_word":"bought,","sentiment":"neutral","sentiment_score":0.09724624454975128},{"word":"like","start":331.65997,"end":331.81998,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.10918091237545012},{"word":"the","start":331.81998,"end":332.06,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16501879692077637},{"word":"new","start":332.06,"end":332.21997,"confidence":0.9970703,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.18439523875713348},{"word":"router","start":332.21997,"end":332.53998,"confidence":0.99609375,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.10804267972707748},{"word":"from","start":332.53998,"end":332.78,"confidence":0.9873047,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.13492324948310852},{"word":"the","start":332.78,"end":333.02,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10690267384052277},{"word":"airtel","start":333.02,"end":333.52,"confidence":0.9161377,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.07467372715473175},{"word":"so","start":334.21997,"end":334.37997,"confidence":0.48583984,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06843703985214233},{"word":"it","start":334.37997,"end":334.87997,"confidence":0.890625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12319020926952362},{"word":"yeah","start":336.78,"end":337.25998,"confidence":0.9785156,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.1828707605600357},{"word":"yeah","start":337.25998,"end":337.75998,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1848620772361755},{"word":"mhmm","start":346.635,"end":347.135,"confidence":0.8901367,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.11748276650905608},{"word":"mhmm","start":358.11,"end":358.61,"confidence":0.85266113,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0126859275624156},{"word":"yes","start":360.59,"end":361.09,"confidence":0.7363281,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.04767586290836334},{"word":"mhmm","start":368.66998,"end":369.16998,"confidence":0.9980469,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.1307603269815445},{"word":"oh","start":372.885,"end":373.285,"confidence":0.8449707,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.01626736670732498},{"word":"okay","start":373.285,"end":373.605,"confidence":0.85839844,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":0.043927520513534546},{"word":"sir","start":373.605,"end":374.105,"confidence":0.9921875,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.03863499313592911},{"word":"yeah","start":380.725,"end":381.225,"confidence":0.798584,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.028821952641010284},{"word":"yeah","start":383.125,"end":383.625,"confidence":0.9904785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06191415339708328},{"word":"mhmm","start":385.4,"end":385.9,"confidence":0.99609375,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04741187393665314},{"word":"okay","start":390.92,"end":391.42,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.025992289185523987},{"word":"just","start":393.96,"end":394.2,"confidence":0.5317383,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.01962747611105442},{"word":"two","start":394.2,"end":394.44,"confidence":0.99316406,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.02634422481060028},{"word":"people","start":394.44,"end":394.94,"confidence":0.9382324,"punctuated_word":"people.","sentiment":"neutral","sentiment_score":0.03854002803564072},{"word":"me","start":395.08002,"end":395.24,"confidence":0.97509766,"punctuated_word":"Me","sentiment":"neutral","sentiment_score":0.06298402696847916},{"word":"and","start":395.24,"end":395.48,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0633825957775116},{"word":"my","start":395.48,"end":395.64,"confidence":0.8041992,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1450471729040146},{"word":"my","start":395.64,"end":395.80002,"confidence":0.4169922,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1495256870985031},{"word":"okay","start":398.36002,"end":398.86002,"confidence":0.9355469,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.15895718336105347},{"word":"yeah","start":399.455,"end":399.535,"confidence":0.7770996,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1316695511341095},{"word":"august","start":399.535,"end":400.035,"confidence":0.69885254,"punctuated_word":"August.","sentiment":"neutral","sentiment_score":0.14232032001018524},{"word":"yeah","start":403.455,"end":403.955,"confidence":0.7832031,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13946788012981415},{"word":"okay","start":408.25497,"end":408.655,"confidence":0.72680664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.21941277384757996},{"word":"yeah","start":408.655,"end":409.055,"confidence":0.9099121,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2928353548049927},{"word":"thank","start":409.055,"end":409.29498,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5480883717536926},{"word":"you","start":409.29498,"end":409.58694,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.48290467262268066},{"word":"you","start":412.38693,"end":412.62695,"confidence":0.9550781,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.8379720449447632},{"word":"do","start":412.62695,"end":412.78696,"confidence":0.6557617,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.8619740009307861},{"word":"have","start":412.78696,"end":412.94693,"confidence":0.88671875,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.8068676590919495},{"word":"a","start":412.94693,"end":413.02695,"confidence":0.99609375,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.8202252388000488},{"word":"nice","start":413.02695,"end":413.34695,"confidence":1.0,"punctuated_word":"nice","sentiment":"positive","sentiment_score":0.8960573077201843},{"word":"day","start":413.34695,"end":413.84695,"confidence":0.99658203,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7865350246429443}],"paragraphs":{"transcript":"\nHi. Is this the Airtel support team? Hi. This is speaking. Good.\n\nHow are you? I just, like, install a new sorry, new Internet in in our home. Like, it's a 500 Mbps from the Airtel. But the thing is, like s h r, e e, d h a r. D h a r.\n\nYes. Read that. Yeah. Yep. Yeah.\n\nThree, though. Yeah. No. And in in my name. H I, double e.\n\nYep. Yeah. Trida. Yeah. Yeah.\n\nD h a r. Yep. 100. Like, when I when I bought the service, like, it was, like, 500 Mbps. Mhmm.\n\nUh-huh. Hello? Mhmm. Oh, okay. So it's uh-huh.\n\nMaybe just a week now. Yep. Mhmm. Yeah. Mhmm.\n\nOkay. Oh, okay. So I I'm sorry? Just like, you know, the gaming and everything. Yeah.\n\nPSI, PC. That's why I said, like yeah. Mhmm. Oh, okay. Sure.\n\nSure. Yeah. Oh, yeah. Right now, I'm getting down speed of, like, 80.75 Mbps. And the upper speed is I'm getting, like sorry.\n\nJust a second. It's 70. Oh, okay. Mhmm. Oh, no.\n\nI just I just bought, like, the new router from the Airtel. So it yeah. Yeah. Mhmm. Mhmm.\n\nYes. Mhmm. Oh, okay, sir. Yeah. Yeah.\n\nMhmm. Okay. Just two people. Me and my my okay. Yeah.\n\nAugust. Yeah. Okay. Yeah. Thank you.\n\nYou do have a nice day.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.08,"end":4.48,"sentiment":"neutral","sentiment_score":0.05182685703039169},{"text":"Is this the Airtel support team?","start":4.48,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.03233731941630443},{"text":"Hi.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.16033603250980377},{"text":"This is speaking.","start":10.24,"end":11.139999,"sentiment":"neutral","sentiment_score":0.15948417286078134},{"text":"Good.","start":14.105,"end":14.264999,"sentiment":"positive","sentiment_score":0.4770183265209198}],"sentiment":"neutral","sentiment_score":0.1134714709284405,"num_words":12,"start":4.08,"end":14.264999},{"sentences":[{"text":"How are you?","start":14.264999,"end":15.084999,"sentiment":"neutral","sentiment_score":0.2991450975338618},{"text":"I just, like, install a new sorry, new Internet in in our home.","start":18.345,"end":24.025,"sentiment":"neutral","sentiment_score":0.12729943371736085},{"text":"Like, it's a 500 Mbps from the Airtel.","start":24.025,"end":26.285,"sentiment":"neutral","sentiment_score":0.128151741810143},{"text":"But the thing is, like s h r, e e, d h a r.","start":26.82,"end":50.254997,"sentiment":"neutral","sentiment_score":0.012178862600454263},{"text":"D h a r.","start":52.315,"end":53.934998,"sentiment":"neutral","sentiment_score":0.0009847889887169003}],"sentiment":"neutral","sentiment_score":0.08933297851832495,"num_words":42,"start":14.264999,"end":53.934998},{"sentences":[{"text":"Yes.","start":58.09,"end":58.41,"sentiment":"neutral","sentiment_score":0.02493615821003914},{"text":"Read that.","start":58.41,"end":58.89,"sentiment":"neutral","sentiment_score":0.01472912123426795},{"text":"Yeah.","start":58.89,"end":59.39,"sentiment":"neutral","sentiment_score":0.0125946756452322},{"text":"Yep.","start":62.97,"end":63.47,"sentiment":"neutral","sentiment_score":-0.020204341039061543},{"text":"Yeah.","start":78.005,"end":78.405,"sentiment":"neutral","sentiment_score":-0.033266447484493256}],"sentiment":"neutral","sentiment_score":0.0022530479667087397,"num_words":6,"start":58.09,"end":78.405},{"sentences":[{"text":"Three, though.","start":78.405,"end":78.885,"sentiment":"neutral","sentiment_score":-0.035731712356209755},{"text":"Yeah.","start":78.885,"end":79.385,"sentiment":"neutral","sentiment_score":-0.03926728665828705},{"text":"No.","start":89.6,"end":89.68,"sentiment":"neutral","sentiment_score":-0.15300822257995603},{"text":"And in in my name.","start":89.68,"end":91.54,"sentiment":"neutral","sentiment_score":-0.11435668766498566},{"text":"H I, double e.","start":96.265,"end":102.445,"sentiment":"neutral","sentiment_score":-0.013817954808473587}],"sentiment":"neutral","sentiment_score":-0.06852263011611424,"num_words":13,"start":78.405,"end":102.445},{"sentences":[{"text":"Yep.","start":105.305,"end":105.805,"sentiment":"neutral","sentiment_score":-0.000445089623099193},{"text":"Yeah.","start":106.185,"end":106.585,"sentiment":"neutral","sentiment_score":0.003531777299940586},{"text":"Trida.","start":106.585,"end":107.085,"sentiment":"neutral","sentiment_score":0.0013443296775221825},{"text":"Yeah.","start":107.145004,"end":107.645004,"sentiment":"neutral","sentiment_score":-0.0030059395357966423},{"text":"Yeah.","start":110.35,"end":110.85,"sentiment":"neutral","sentiment_score":-0.005220710299909115}],"sentiment":"neutral","sentiment_score":-0.0007591264962684363,"num_words":5,"start":105.305,"end":110.85},{"sentences":[{"text":"D h a r.","start":110.91,"end":112.93,"sentiment":"neutral","sentiment_score":-0.008843530784361064},{"text":"Yep.","start":115.79,"end":116.29,"sentiment":"neutral","sentiment_score":0.01888904720544815},{"text":"100.","start":129.515,"end":130.075,"sentiment":"neutral","sentiment_score":-0.16116490960121155},{"text":"Like, when I when I bought the service, like, it was, like, 500 Mbps.","start":130.075,"end":134.33499,"sentiment":"neutral","sentiment_score":-0.09553765266069345},{"text":"Mhmm.","start":144.01,"end":144.51,"sentiment":"neutral","sentiment_score":-0.007583226542919874}],"sentiment":"neutral","sentiment_score":-0.07251239758694455,"num_words":21,"start":110.91,"end":144.51},{"sentences":[{"text":"Uh-huh.","start":150.165,"end":150.665,"sentiment":"neutral","sentiment_score":0.07502798736095428},{"text":"Hello?","start":154.645,"end":155.145,"sentiment":"neutral","sentiment_score":0.03290315344929695},{"text":"Mhmm.","start":158.005,"end":158.505,"sentiment":"neutral","sentiment_score":0.02060277760028839},{"text":"Oh, okay.","start":169.16,"end":169.82,"sentiment":"neutral","sentiment_score":0.014465606771409512},{"text":"So it's uh-huh.","start":170.12001,"end":174.36,"sentiment":"neutral","sentiment_score":0.0020812352498372397}],"sentiment":"neutral","sentiment_score":0.020463604712858796,"num_words":8,"start":150.165,"end":174.36},{"sentences":[{"text":"Maybe just a week now.","start":174.36,"end":175.74,"sentiment":"neutral","sentiment_score":-0.029680075123906136},{"text":"Yep.","start":187.00499,"end":187.50499,"sentiment":"neutral","sentiment_score":-0.15234242379665375},{"text":"Mhmm.","start":192.22,"end":192.72,"sentiment":"neutral","sentiment_score":-0.04570908844470978},{"text":"Yeah.","start":193.26,"end":193.76,"sentiment":"neutral","sentiment_score":0.019779004156589508},{"text":"Mhmm.","start":202.06,"end":202.14,"sentiment":"neutral","sentiment_score":0.01074190903455019}],"sentiment":"neutral","sentiment_score":-0.035103441629972726,"num_words":9,"start":174.36,"end":202.14},{"sentences":[{"text":"Okay.","start":202.14,"end":202.64,"sentiment":"neutral","sentiment_score":0.025973685085773468},{"text":"Oh, okay.","start":216.05501,"end":216.79501,"sentiment":"neutral","sentiment_score":-0.00006596464663743973},{"text":"So I I'm sorry?","start":217.45,"end":221.39,"sentiment":"neutral","sentiment_score":-0.10169035568833351},{"text":"Just like, you know, the gaming and everything.","start":224.81,"end":227.71,"sentiment":"neutral","sentiment_score":-0.01723929145373404},{"text":"Yeah.","start":230.25,"end":230.65001,"sentiment":"neutral","sentiment_score":-0.008303729817271233}],"sentiment":"neutral","sentiment_score":-0.03294610802549869,"num_words":16,"start":202.14,"end":230.65001},{"sentences":[{"text":"PSI, PC.","start":230.65001,"end":231.87,"sentiment":"neutral","sentiment_score":-0.023217380046844482},{"text":"That's why I said, like yeah.","start":237.045,"end":242.665,"sentiment":"neutral","sentiment_score":-0.04831717908382416},{"text":"Mhmm.","start":252.99,"end":253.49,"sentiment":"neutral","sentiment_score":0.04781150072813034},{"text":"Oh, okay.","start":266.07498,"end":266.47498,"sentiment":"neutral","sentiment_score":0.13243253529071808},{"text":"Sure.","start":266.47498,"end":266.79498,"sentiment":"neutral","sentiment_score":0.13365203142166138}],"sentiment":"neutral","sentiment_score":0.009165897344549498,"num_words":12,"start":230.65001,"end":266.79498},{"sentences":[{"text":"Sure.","start":266.79498,"end":267.035,"sentiment":"neutral","sentiment_score":0.11294615268707275},{"text":"Yeah.","start":267.035,"end":267.535,"sentiment":"neutral","sentiment_score":0.091703861951828},{"text":"Oh, yeah.","start":276.49,"end":277.15,"sentiment":"neutral","sentiment_score":0.0463399738073349},{"text":"Right now, I'm getting down speed of, like, 80.75 Mbps.","start":286.425,"end":290.28497,"sentiment":"neutral","sentiment_score":0.02407648004591465},{"text":"And the upper speed is I'm getting, like sorry.","start":291.865,"end":295.565,"sentiment":"neutral","sentiment_score":0.021339659268657368}],"sentiment":"neutral","sentiment_score":0.03174572591872319,"num_words":23,"start":266.79498,"end":295.565},{"sentences":[{"text":"Just a second.","start":295.625,"end":296.44498,"sentiment":"neutral","sentiment_score":0.025633662939071655},{"text":"It's 70.","start":297.30002,"end":301.72,"sentiment":"neutral","sentiment_score":0.15551668778061867},{"text":"Oh, okay.","start":309.62,"end":310.185,"sentiment":"neutral","sentiment_score":0.015431087464094162},{"text":"Mhmm.","start":319.465,"end":319.965,"sentiment":"neutral","sentiment_score":0.06290983408689499},{"text":"Oh, no.","start":329.9,"end":330.37997,"sentiment":"neutral","sentiment_score":-0.059372256509959705}],"sentiment":"neutral","sentiment_score":0.03629618603736162,"num_words":10,"start":295.625,"end":330.37997},{"sentences":[{"text":"I just I just bought, like, the new router from the Airtel.","start":330.37997,"end":333.52,"sentiment":"neutral","sentiment_score":0.09654405526816845},{"text":"So it yeah.","start":334.21997,"end":337.25998,"sentiment":"neutral","sentiment_score":0.12483266989390056},{"text":"Yeah.","start":337.25998,"end":337.75998,"sentiment":"neutral","sentiment_score":0.1848620772361755},{"text":"Mhmm.","start":346.635,"end":347.135,"sentiment":"neutral","sentiment_score":0.11748276650905608},{"text":"Mhmm.","start":358.11,"end":358.61,"sentiment":"neutral","sentiment_score":-0.0126859275624156}],"sentiment":"neutral","sentiment_score":0.1012603105045855,"num_words":18,"start":330.37997,"end":358.61},{"sentences":[{"text":"Yes.","start":360.59,"end":361.09,"sentiment":"neutral","sentiment_score":-0.04767586290836334},{"text":"Mhmm.","start":368.66998,"end":369.16998,"sentiment":"neutral","sentiment_score":-0.1307603269815445},{"text":"Oh, okay, sir.","start":372.885,"end":374.105,"sentiment":"neutral","sentiment_score":0.022098382314046223},{"text":"Yeah.","start":380.725,"end":381.225,"sentiment":"neutral","sentiment_score":0.028821952641010284},{"text":"Yeah.","start":383.125,"end":383.625,"sentiment":"neutral","sentiment_score":0.06191415339708328}],"sentiment":"neutral","sentiment_score":-0.003057848129953657,"num_words":7,"start":360.59,"end":383.625},{"sentences":[{"text":"Mhmm.","start":385.4,"end":385.9,"sentiment":"neutral","sentiment_score":0.04741187393665314},{"text":"Okay.","start":390.92,"end":391.42,"sentiment":"neutral","sentiment_score":0.025992289185523987},{"text":"Just two people.","start":393.96,"end":394.94,"sentiment":"neutral","sentiment_score":0.028170576319098473},{"text":"Me and my my okay.","start":395.08002,"end":398.86002,"sentiment":"neutral","sentiment_score":0.11597933322191238},{"text":"Yeah.","start":399.455,"end":399.535,"sentiment":"neutral","sentiment_score":0.1316695511341095}],"sentiment":"neutral","sentiment_score":0.07904382812028582,"num_words":11,"start":385.4,"end":399.535},{"sentences":[{"text":"August.","start":399.535,"end":400.035,"sentiment":"neutral","sentiment_score":0.14232032001018524},{"text":"Yeah.","start":403.455,"end":403.955,"sentiment":"neutral","sentiment_score":0.13946788012981415},{"text":"Okay.","start":408.25497,"end":408.655,"sentiment":"neutral","sentiment_score":0.21941277384757996},{"text":"Yeah.","start":408.655,"end":409.055,"sentiment":"neutral","sentiment_score":0.2928353548049927},{"text":"Thank you.","start":409.055,"end":409.58694,"sentiment":"positive","sentiment_score":0.5154965221881866}],"sentiment":"neutral","sentiment_score":0.3041715621948242,"num_words":6,"start":399.535,"end":409.58694},{"sentences":[{"text":"You do have a nice day.","start":412.38693,"end":413.84695,"sentiment":"positive","sentiment_score":0.8349385460217794}],"sentiment":"positive","sentiment_score":0.8349385460217794,"num_words":6,"start":412.38693,"end":413.84695}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Airtel tech support. How can I help you?\n\nChannel 1: Hi. Is this the Airtel support team?\n\nChannel 0: Yes. Airtel tech support. Correct.\n\nChannel 1: Hi. This is speaking.\n\nChannel 0: How are you?\n\nChannel 1: Good. How are you?\n\nChannel 0: Good. Thanks. How can I help you?\n\nChannel 1: I just, like, install a new sorry, new Internet in in our home. Like, it's a 500 Mbps from the Airtel. But the thing is,\n\nChannel 0: Can I\n\nChannel 1: like\n\nChannel 0: have your can I have your name? I'm just trying to let's see if I can just pull that out for you and find out finance customer search. How do you spell your first name?\n\nChannel 1: s h r, e e, d h a r.\n\nChannel 0: D\n\nChannel 1: D h a r.\n\nChannel 0: Shida,\n\nChannel 1: Yes. Read that. Yeah.\n\nChannel 0: s h I, e e, d h a r. That one?\n\nChannel 1: Yep.\n\nChannel 0: No. It's not coming up. S for Sam, h for Harry, I for India, e for eagle, e for eagle, d for David, h for Harry, a for apple, r for Roger. That one?\n\nChannel 1: Yeah. Three, though. Yeah.\n\nChannel 0: Well, it's not coming up. Is that the name you have on on the account, or is it somebody else's name?\n\nChannel 1: No. And in in my name.\n\nChannel 0: Alright. I'm gonna ask you how how to spell it. S\n\nChannel 1: H\n\nChannel 0: h\n\nChannel 1: I, double e.\n\nChannel 0: r oh, e e. Yep. Shrina.\n\nChannel 1: Yep. Yeah. Trida. Yeah.\n\nChannel 0: D a h, was it?\n\nChannel 1: Yeah. D h a r.\n\nChannel 0: D h a r. Okay.\n\nChannel 1: Yep.\n\nChannel 0: Ah, yes. That's coming up. Alright. Alright. So you're on the service is 140 Mbps.\n\nWhat seems to be the problem?\n\nChannel 1: 100. Like, when I when I bought the service, like, it was, like, 500 Mbps.\n\nChannel 0: No. No. You got the there's a difference between the fiber boost five hundred five hundred and then the actual plan itself.\n\nChannel 1: Mhmm.\n\nChannel 0: So the plan that you signed up for is 140 Mbps, a 100 down 40 up. That's what we\n\nChannel 1: Uh-huh.\n\nChannel 0: provide you as an Internet service provider. Now the network, super networks,\n\nChannel 1: Hello?\n\nChannel 0: they provide the bandwidth boost\n\nChannel 1: Mhmm.\n\nChannel 0: of five hundred five hundred. So it all depends on when that kicks in. That's nothing to do with us. That's all got to do with super networks. That's what they call a fiber boost.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: it's\n\nChannel 0: How how long how long have you been active with us?\n\nChannel 1: uh-huh. Maybe just a week now.\n\nChannel 0: Yeah. Well, it might be a little bit early. Yeah. Because sometimes it takes a while for it to kick in. But as I said, that is a bandwidth fiber boost.\n\nSo what was happening before,\n\nChannel 1: Yep.\n\nChannel 0: a lot of congestion used to getting in used to create issues with the bandwidth.\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: Now NBN and all the other private networks have put out this fiber boost, so there's no more congestion.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: But as I said, that we've got a 500 we've got 500 down 20 up, I think it is, or something like that. So we do have a 500 plan, but it's it's a $120 a month.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: But\n\nChannel 1: I\n\nChannel 0: what do you what do you use the Internet for?\n\nChannel 1: I'm sorry?\n\nChannel 0: What do you use the Internet for?\n\nChannel 1: Just like, you know, the gaming and everything.\n\nChannel 0: PlayStation?\n\nChannel 1: Yeah. PSI, PC.\n\nChannel 0: Oh my god. Have you got anything better to do?\n\nChannel 1: That's why I said, like\n\nChannel 0: No. Hey. I should have talked because I got a PlayStation five myself.\n\nChannel 1: yeah.\n\nChannel 0: No. But the 140 on that is plenty. If if you need a faster plan, we got a two fifty, which has got a bandwidth of seven fifty seven fifty,\n\nChannel 1: Mhmm.\n\nChannel 0: or we got the 500, which has got a bandwidth of 1,001. So if you go to wheretell.net.au, just click on the super networks, have a look. And if you wanna change, we're more than happy to change it. That's not a problem.\n\nChannel 1: Oh, okay. Sure. Sure. Yeah.\n\nChannel 0: Yeah. But now the bandwidth as I said, the the fiber boost bandwidth, it's got nothing to do with the actual plan that you applied for. But\n\nChannel 1: Oh,\n\nChannel 0: the\n\nChannel 1: yeah.\n\nChannel 0: 100 down and the 40 up, you're probably getting more upload than download, I reckon. So if you'd run a a speed test now on a laptop, what speed do you get?\n\nChannel 1: Right now, I'm getting down speed of, like, 80.75 Mbps.\n\nChannel 0: And up?\n\nChannel 1: And the upper speed is I'm getting, like sorry. Just a second. It's\n\nChannel 0: Yeah. That's bloody brilliant, man. That's good. That's like a symmetrical\n\nChannel 1: 70.\n\nChannel 0: that's like a symmetrical plan that's worth a lot more. So now the speeds are good and all that. Regarding the fiber boost, it's got nothing to do with us. It's something\n\nChannel 1: Oh, okay.\n\nChannel 0: that has to do with MBN because MBN, they brought out the fiber boost last year. Okay. So if you go to the MBN site, it'll tell you and\n\nChannel 1: Mhmm.\n\nChannel 0: give you advice on what router you should be using. So your router, is it a Wi Fi six or Wi Fi seven, or is it the old AC router? Which one is it? Do you know?\n\nChannel 1: Oh, no. I just I just bought, like, the new router from the Airtel.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: it\n\nChannel 0: you would have got the Wi Fi six. Yeah. Yeah. No problems.\n\nChannel 1: yeah. Yeah.\n\nChannel 0: Yeah. No. That's more than enough because we got the a x 1,800, the a x 3,000, the Wi Fi seven, which is a 5,000 and that. But the\n\nChannel 1: Mhmm.\n\nChannel 0: AX you would have got the AX 3,000, I think, which is more than enough. Even if you got the plan 500 down to 20 up or 200 up, it'll still support it. A\n\nChannel 1: Mhmm.\n\nChannel 0: lot of people don't understand too different\n\nChannel 1: Yes.\n\nChannel 0: bandwidth, different speeds, you need the right equipment for it to work properly. But if you don't have it, then\n\nChannel 1: Mhmm.\n\nChannel 0: you're gonna have these problems, and you're gonna stop blaming us. It's got nothing to do with it.\n\nChannel 1: Oh, okay, sir.\n\nChannel 0: No. But that that that's that's all it is. Alright? So you're on you're on the right plan. If as I said, if you're paying\n\nChannel 1: Yeah.\n\nChannel 0: a PlayStation with high graphics\n\nChannel 1: Yeah.\n\nChannel 0: and you get any twitches, just\n\nChannel 1: Mhmm.\n\nChannel 0: let us know. We'll just bring you up to the next plan. I think that the 140 should be enough. How many\n\nChannel 1: Okay.\n\nChannel 0: people are using the Internet? Just yourself or how many?\n\nChannel 1: Just two people. Me and\n\nChannel 0: Oh,\n\nChannel 1: my\n\nChannel 0: it's\n\nChannel 1: my\n\nChannel 0: that that's plenty, man. That's plenty.\n\nChannel 1: okay. Yeah.\n\nChannel 0: Alright.\n\nChannel 1: August.\n\nChannel 0: If you have any issues, just let us know. We're here during the day from\n\nChannel 1: Yeah.\n\nChannel 0: nine till six, direct, and then we got our after hours support as well.\n\nChannel 1: Okay. Yeah. Thank you.\n\nChannel 0: Alright. Have a nice day, and enjoy the rest of the week.\n\nChannel 1: You do have a nice day.\n\nChannel 0: Okay. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.24,"end":0.79999995,"sentiment":"positive","sentiment_score":0.37061795592308044},{"text":"Airtel tech support.","start":0.79999995,"end":1.68,"sentiment":"neutral","sentiment_score":0.2125835915406545},{"text":"How can I help you?","start":1.68,"end":2.82,"sentiment":"neutral","sentiment_score":0.17641858160495758}],"sentiment":"neutral","sentiment_score":0.22610795944929124,"channel":0,"num_words":10,"start":0.24,"end":2.82},{"sentences":[{"text":"Hi.","start":4.08,"end":4.48,"sentiment":"neutral","sentiment_score":0.05182685703039169},{"text":"Is this the Airtel support team?","start":4.48,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.03233731941630443}],"sentiment":"neutral","sentiment_score":0.03512153907545975,"channel":1,"num_words":7,"start":4.08,"end":6.2599998},{"sentences":[{"text":"Yes.","start":6.56,"end":6.96,"sentiment":"neutral","sentiment_score":0.09518934041261672},{"text":"Airtel tech support.","start":6.96,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.06933377434810002},{"text":"Correct.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.15263664722442627}],"sentiment":"neutral","sentiment_score":0.09116546213626861,"channel":0,"num_words":5,"start":6.56,"end":8.42},{"sentences":[{"text":"Hi.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.16033603250980377},{"text":"This is speaking.","start":10.24,"end":11.139999,"sentiment":"neutral","sentiment_score":0.15948417286078134}],"sentiment":"neutral","sentiment_score":0.15969713777303696,"channel":1,"num_words":4,"start":9.679999,"end":11.139999},{"sentences":[{"text":"How are you?","start":12.32,"end":13.035,"sentiment":"neutral","sentiment_score":0.1835941026608149}],"sentiment":"neutral","sentiment_score":0.1835941026608149,"channel":0,"num_words":3,"start":12.32,"end":13.035},{"sentences":[{"text":"Good.","start":14.105,"end":14.264999,"sentiment":"positive","sentiment_score":0.4770183265209198},{"text":"How are you?","start":14.264999,"end":15.084999,"sentiment":"neutral","sentiment_score":0.2991450975338618}],"sentiment":"positive","sentiment_score":0.3436134047806263,"channel":1,"num_words":4,"start":14.105,"end":15.084999},{"sentences":[{"text":"Good.","start":15.195,"end":15.514999,"sentiment":"positive","sentiment_score":0.623360812664032},{"text":"Thanks.","start":15.514999,"end":15.755,"sentiment":"positive","sentiment_score":0.601517379283905},{"text":"How can I help you?","start":15.755,"end":16.895,"sentiment":"neutral","sentiment_score":0.32459132075309755}],"sentiment":"positive","sentiment_score":0.40683354224477497,"channel":0,"num_words":7,"start":15.195,"end":16.895},{"sentences":[{"text":"I just, like, install a new sorry, new Internet in in our home.","start":18.345,"end":24.025,"sentiment":"neutral","sentiment_score":0.12729943371736085},{"text":"Like, it's a 500 Mbps from the Airtel.","start":24.025,"end":26.285,"sentiment":"neutral","sentiment_score":0.128151741810143},{"text":"But the thing is,","start":26.82,"end":28.34,"sentiment":"neutral","sentiment_score":0.023561052745208144}],"sentiment":"neutral","sentiment_score":0.11097403135150671,"channel":1,"num_words":25,"start":18.345,"end":28.34},{"sentences":[{"text":"Can I","start":28.14,"end":28.380001,"sentiment":"neutral","sentiment_score":0.03297855518758297}],"sentiment":"neutral","sentiment_score":0.03297855518758297,"channel":0,"num_words":2,"start":28.14,"end":28.380001},{"sentences":[{"text":"like","start":28.34,"end":28.66,"sentiment":"neutral","sentiment_score":0.04467680677771568}],"sentiment":"neutral","sentiment_score":0.04467680677771568,"channel":1,"num_words":1,"start":28.34,"end":28.66},{"sentences":[{"text":"have your can I have your name?","start":28.380001,"end":30.0,"sentiment":"neutral","sentiment_score":0.047541647617306025},{"text":"I'm just trying to let's see if I can just pull that out for you and find out finance customer search.","start":35.1,"end":41.6,"sentiment":"neutral","sentiment_score":0.08720397079984347},{"text":"How do you spell your first name?","start":42.135002,"end":43.755,"sentiment":"neutral","sentiment_score":0.01656420821590083}],"sentiment":"neutral","sentiment_score":0.06514355364654745,"channel":0,"num_words":35,"start":28.380001,"end":43.755},{"sentences":[{"text":"s h r, e e, d h a r.","start":45.434998,"end":50.254997,"sentiment":"neutral","sentiment_score":0.0035092287386457124}],"sentiment":"neutral","sentiment_score":0.0035092287386457124,"channel":1,"num_words":9,"start":45.434998,"end":50.254997},{"sentences":[{"text":"D","start":50.855,"end":51.355,"sentiment":"neutral","sentiment_score":0.0010151881724596024}],"sentiment":"neutral","sentiment_score":0.0010151881724596024,"channel":0,"num_words":1,"start":50.855,"end":51.355},{"sentences":[{"text":"D h a r.","start":52.315,"end":53.934998,"sentiment":"neutral","sentiment_score":0.0009847889887169003}],"sentiment":"neutral","sentiment_score":0.0009847889887169003,"channel":1,"num_words":4,"start":52.315,"end":53.934998},{"sentences":[{"text":"Shida,","start":56.780003,"end":57.280003,"sentiment":"neutral","sentiment_score":0.011616076342761517}],"sentiment":"neutral","sentiment_score":0.011616076342761517,"channel":0,"num_words":1,"start":56.780003,"end":57.280003},{"sentences":[{"text":"Yes.","start":58.09,"end":58.41,"sentiment":"neutral","sentiment_score":0.02493615821003914},{"text":"Read that.","start":58.41,"end":58.89,"sentiment":"neutral","sentiment_score":0.01472912123426795},{"text":"Yeah.","start":58.89,"end":59.39,"sentiment":"neutral","sentiment_score":0.0125946756452322}],"sentiment":"neutral","sentiment_score":0.01674726908095181,"channel":1,"num_words":4,"start":58.09,"end":59.39},{"sentences":[{"text":"s h I, e e, d h a r.","start":59.420002,"end":61.74,"sentiment":"neutral","sentiment_score":0.0016377642395026567},{"text":"That one?","start":61.74,"end":62.48,"sentiment":"neutral","sentiment_score":-0.005360947921872139}],"sentiment":"neutral","sentiment_score":0.00036527111925269395,"channel":0,"num_words":11,"start":59.420002,"end":62.48},{"sentences":[{"text":"Yep.","start":62.97,"end":63.47,"sentiment":"neutral","sentiment_score":-0.020204341039061543}],"sentiment":"neutral","sentiment_score":-0.020204341039061543,"channel":1,"num_words":1,"start":62.97,"end":63.47},{"sentences":[{"text":"No.","start":65.58,"end":65.74,"sentiment":"neutral","sentiment_score":-0.1758771389722824},{"text":"It's not coming up.","start":65.74,"end":67.035,"sentiment":"neutral","sentiment_score":-0.23236167803406715},{"text":"S for Sam, h for Harry, I for India, e for eagle, e for eagle, d for David, h for Harry, a for apple, r for Roger.","start":67.435005,"end":76.875,"sentiment":"neutral","sentiment_score":-0.04160872839943126},{"text":"That one?","start":76.875,"end":77.535,"sentiment":"neutral","sentiment_score":-0.040470805019140244}],"sentiment":"neutral","sentiment_score":-0.06793238611563164,"channel":0,"num_words":34,"start":65.58,"end":77.535},{"sentences":[{"text":"Yeah.","start":78.005,"end":78.405,"sentiment":"neutral","sentiment_score":-0.033266447484493256},{"text":"Three, though.","start":78.405,"end":78.885,"sentiment":"neutral","sentiment_score":-0.035731712356209755},{"text":"Yeah.","start":78.885,"end":79.385,"sentiment":"neutral","sentiment_score":-0.03926728665828705}],"sentiment":"neutral","sentiment_score":-0.03599928971379995,"channel":1,"num_words":4,"start":78.005,"end":79.385},{"sentences":[{"text":"Well, it's not coming up.","start":82.299995,"end":83.68,"sentiment":"neutral","sentiment_score":-0.14236316382884978},{"text":"Is that the name you have on on the account, or is it somebody else's name?","start":85.1,"end":88.88,"sentiment":"neutral","sentiment_score":-0.12501532211899757}],"sentiment":"neutral","sentiment_score":-0.12914576062134334,"channel":0,"num_words":21,"start":82.299995,"end":88.88},{"sentences":[{"text":"No.","start":89.6,"end":89.68,"sentiment":"neutral","sentiment_score":-0.15300822257995603},{"text":"And in in my name.","start":89.68,"end":91.54,"sentiment":"neutral","sentiment_score":-0.11435668766498566}],"sentiment":"neutral","sentiment_score":-0.12079861015081406,"channel":1,"num_words":6,"start":89.6,"end":91.54},{"sentences":[{"text":"Alright.","start":92.7,"end":93.1,"sentiment":"neutral","sentiment_score":-0.01808682270348072},{"text":"I'm gonna ask you how how to spell it.","start":93.1,"end":94.86,"sentiment":"neutral","sentiment_score":-0.016864787580238447},{"text":"S","start":94.86,"end":95.36,"sentiment":"neutral","sentiment_score":-0.011393927037715912}],"sentiment":"neutral","sentiment_score":-0.016478530723940243,"channel":0,"num_words":11,"start":92.7,"end":95.36},{"sentences":[{"text":"H","start":96.265,"end":96.765,"sentiment":"neutral","sentiment_score":-0.011201970279216766}],"sentiment":"neutral","sentiment_score":-0.011201970279216766,"channel":1,"num_words":1,"start":96.265,"end":96.765},{"sentences":[{"text":"h","start":96.405,"end":96.905,"sentiment":"neutral","sentiment_score":-0.0126288253813982}],"sentiment":"neutral","sentiment_score":-0.0126288253813982,"channel":0,"num_words":1,"start":96.405,"end":96.905},{"sentences":[{"text":"I, double e.","start":98.985,"end":102.445,"sentiment":"neutral","sentiment_score":-0.014689949651559195}],"sentiment":"neutral","sentiment_score":-0.014689949651559195,"channel":1,"num_words":3,"start":98.985,"end":102.445},{"sentences":[{"text":"r oh, e e.","start":103.125,"end":104.244995,"sentiment":"neutral","sentiment_score":-0.01744390418753028},{"text":"Yep.","start":104.244995,"end":104.744995,"sentiment":"neutral","sentiment_score":-0.008949948474764824},{"text":"Shrina.","start":104.805,"end":105.305,"sentiment":"neutral","sentiment_score":-0.007726773153990507}],"sentiment":"neutral","sentiment_score":-0.014408723063146075,"channel":0,"num_words":6,"start":103.125,"end":105.305},{"sentences":[{"text":"Yep.","start":105.305,"end":105.805,"sentiment":"neutral","sentiment_score":-0.000445089623099193},{"text":"Yeah.","start":106.185,"end":106.585,"sentiment":"neutral","sentiment_score":0.003531777299940586},{"text":"Trida.","start":106.585,"end":107.085,"sentiment":"neutral","sentiment_score":0.0013443296775221825},{"text":"Yeah.","start":107.145004,"end":107.645004,"sentiment":"neutral","sentiment_score":-0.0030059395357966423}],"sentiment":"neutral","sentiment_score":0.0003562694546417333,"channel":1,"num_words":4,"start":105.305,"end":107.645004},{"sentences":[{"text":"D a h, was it?","start":108.325,"end":110.104996,"sentiment":"neutral","sentiment_score":-0.01099319253116846}],"sentiment":"neutral","sentiment_score":-0.01099319253116846,"channel":0,"num_words":5,"start":108.325,"end":110.104996},{"sentences":[{"text":"Yeah.","start":110.35,"end":110.85,"sentiment":"neutral","sentiment_score":-0.005220710299909115},{"text":"D h a r.","start":110.91,"end":112.93,"sentiment":"neutral","sentiment_score":-0.008843530784361064}],"sentiment":"neutral","sentiment_score":-0.008118966687470674,"channel":1,"num_words":5,"start":110.35,"end":112.93},{"sentences":[{"text":"D h a r.","start":114.13,"end":115.25,"sentiment":"neutral","sentiment_score":-0.009337643859907985},{"text":"Okay.","start":115.25,"end":115.75,"sentiment":"neutral","sentiment_score":0.015359411016106606}],"sentiment":"neutral","sentiment_score":-0.004398232884705066,"channel":0,"num_words":5,"start":114.13,"end":115.75},{"sentences":[{"text":"Yep.","start":115.79,"end":116.29,"sentiment":"neutral","sentiment_score":0.01888904720544815}],"sentiment":"neutral","sentiment_score":0.01888904720544815,"channel":1,"num_words":1,"start":115.79,"end":116.29},{"sentences":[{"text":"Ah, yes.","start":117.89,"end":118.369995,"sentiment":"neutral","sentiment_score":0.031438009813427925},{"text":"That's coming up.","start":118.369995,"end":119.09,"sentiment":"neutral","sentiment_score":0.010724544214705626},{"text":"Alright.","start":119.09,"end":119.59,"sentiment":"neutral","sentiment_score":0.06170281767845154},{"text":"Alright.","start":120.049995,"end":120.549995,"sentiment":"neutral","sentiment_score":0.059714119881391525},{"text":"So you're on the service is 140 Mbps.","start":120.61,"end":125.43,"sentiment":"neutral","sentiment_score":0.04605696490034461}],"sentiment":"neutral","sentiment_score":0.038994820602238175,"channel":0,"num_words":15,"start":117.89,"end":125.43},{"sentences":[{"text":"What seems to be the problem?","start":126.695,"end":127.994995,"sentiment":"negative","sentiment_score":-0.35020794967810315}],"sentiment":"negative","sentiment_score":-0.35020794967810315,"channel":0,"num_words":6,"start":126.695,"end":127.994995},{"sentences":[{"text":"100.","start":129.515,"end":130.075,"sentiment":"neutral","sentiment_score":-0.16116490960121155},{"text":"Like, when I when I bought the service, like, it was, like, 500 Mbps.","start":130.075,"end":134.33499,"sentiment":"neutral","sentiment_score":-0.09553765266069345}],"sentiment":"neutral","sentiment_score":-0.09991280312339465,"channel":1,"num_words":15,"start":129.515,"end":134.33499},{"sentences":[{"text":"No.","start":135.175,"end":135.33499,"sentiment":"neutral","sentiment_score":-0.302964985370636},{"text":"No.","start":135.33499,"end":135.655,"sentiment":"negative","sentiment_score":-0.3349379003047943},{"text":"You got the there's a difference between the fiber boost five hundred five hundred and then the actual plan itself.","start":135.655,"end":143.20999,"sentiment":"neutral","sentiment_score":-0.21225960478186606}],"sentiment":"neutral","sentiment_score":-0.22195886278694327,"channel":0,"num_words":22,"start":135.175,"end":143.20999},{"sentences":[{"text":"Mhmm.","start":144.01,"end":144.51,"sentiment":"neutral","sentiment_score":-0.007583226542919874}],"sentiment":"neutral","sentiment_score":-0.007583226542919874,"channel":1,"num_words":1,"start":144.01,"end":144.51},{"sentences":[{"text":"So the plan that you signed up for is 140 Mbps, a 100 down 40 up.","start":144.63,"end":149.61,"sentiment":"neutral","sentiment_score":0.030894401599653065},{"text":"That's what we","start":149.67,"end":150.31,"sentiment":"neutral","sentiment_score":0.05622910956541697}],"sentiment":"neutral","sentiment_score":0.03489461864687895,"channel":0,"num_words":19,"start":144.63,"end":150.31},{"sentences":[{"text":"Uh-huh.","start":150.165,"end":150.665,"sentiment":"neutral","sentiment_score":0.07502798736095428}],"sentiment":"neutral","sentiment_score":0.07502798736095428,"channel":1,"num_words":1,"start":150.165,"end":150.665},{"sentences":[{"text":"provide you as an Internet service provider.","start":150.31,"end":152.63,"sentiment":"neutral","sentiment_score":0.05127306921141488},{"text":"Now the network, super networks,","start":152.63,"end":155.085,"sentiment":"neutral","sentiment_score":0.034503718838095665}],"sentiment":"neutral","sentiment_score":0.04428583988919854,"channel":0,"num_words":12,"start":150.31,"end":155.085},{"sentences":[{"text":"Hello?","start":154.645,"end":155.145,"sentiment":"neutral","sentiment_score":0.03290315344929695}],"sentiment":"neutral","sentiment_score":0.03290315344929695,"channel":1,"num_words":1,"start":154.645,"end":155.145},{"sentences":[{"text":"they provide the bandwidth boost","start":155.145,"end":157.485,"sentiment":"neutral","sentiment_score":0.03631383925676346}],"sentiment":"neutral","sentiment_score":0.03631383925676346,"channel":0,"num_words":5,"start":155.145,"end":157.485},{"sentences":[{"text":"Mhmm.","start":158.005,"end":158.505,"sentiment":"neutral","sentiment_score":0.02060277760028839}],"sentiment":"neutral","sentiment_score":0.02060277760028839,"channel":1,"num_words":1,"start":158.005,"end":158.505},{"sentences":[{"text":"of five hundred five hundred.","start":158.10501,"end":159.705,"sentiment":"neutral","sentiment_score":-0.009136591851711274},{"text":"So it all depends on when that kicks in.","start":159.705,"end":162.505,"sentiment":"neutral","sentiment_score":-0.05304885324504641},{"text":"That's nothing to do with us.","start":162.505,"end":163.945,"sentiment":"neutral","sentiment_score":-0.23590276141961417},{"text":"That's all got to do with super networks.","start":163.945,"end":166.04501,"sentiment":"neutral","sentiment_score":-0.028230571188032627},{"text":"That's what they call a fiber boost.","start":166.18501,"end":168.125,"sentiment":"neutral","sentiment_score":0.03538596284176622}],"sentiment":"neutral","sentiment_score":-0.05476234390267304,"channel":0,"num_words":35,"start":158.10501,"end":168.125},{"sentences":[{"text":"Oh, okay.","start":169.16,"end":169.82,"sentiment":"neutral","sentiment_score":0.014465606771409512}],"sentiment":"neutral","sentiment_score":0.014465606771409512,"channel":1,"num_words":2,"start":169.16,"end":169.82},{"sentences":[{"text":"Yeah.","start":170.05,"end":170.21,"sentiment":"neutral","sentiment_score":0.013711377047002316}],"sentiment":"neutral","sentiment_score":0.013711377047002316,"channel":0,"num_words":1,"start":170.05,"end":170.21},{"sentences":[{"text":"So","start":170.12001,"end":170.36,"sentiment":"neutral","sentiment_score":0.015154192224144936}],"sentiment":"neutral","sentiment_score":0.015154192224144936,"channel":1,"num_words":1,"start":170.12001,"end":170.36},{"sentences":[{"text":"Yeah.","start":170.21,"end":170.61,"sentiment":"neutral","sentiment_score":0.022456875070929527}],"sentiment":"neutral","sentiment_score":0.022456875070929527,"channel":0,"num_words":1,"start":170.21,"end":170.61},{"sentences":[{"text":"it's","start":170.36,"end":170.86,"sentiment":"neutral","sentiment_score":0.007737118750810623}],"sentiment":"neutral","sentiment_score":0.007737118750810623,"channel":1,"num_words":1,"start":170.36,"end":170.86},{"sentences":[{"text":"How how long how long have you been active with us?","start":170.61,"end":173.19,"sentiment":"neutral","sentiment_score":-0.0018023193221200597}],"sentiment":"neutral","sentiment_score":-0.0018023193221200597,"channel":0,"num_words":11,"start":170.61,"end":173.19},{"sentences":[{"text":"uh-huh.","start":174.20001,"end":174.36,"sentiment":"neutral","sentiment_score":-0.01664760522544384},{"text":"Maybe just a week now.","start":174.36,"end":175.74,"sentiment":"neutral","sentiment_score":-0.029680075123906136}],"sentiment":"neutral","sentiment_score":-0.027507996807495754,"channel":1,"num_words":6,"start":174.20001,"end":175.74},{"sentences":[{"text":"Yeah.","start":175.97,"end":176.21,"sentiment":"neutral","sentiment_score":-0.001147579401731491},{"text":"Well, it might be a little bit early.","start":176.21,"end":177.75,"sentiment":"neutral","sentiment_score":-0.08310463605448604},{"text":"Yeah.","start":177.81,"end":177.97,"sentiment":"neutral","sentiment_score":-0.059027351438999176},{"text":"Because sometimes it takes a while for it to kick in.","start":177.97,"end":180.31,"sentiment":"neutral","sentiment_score":-0.12547993118112738},{"text":"But as I said, that is a bandwidth fiber boost.","start":180.37,"end":184.475,"sentiment":"neutral","sentiment_score":-0.043676755577325824}],"sentiment":"neutral","sentiment_score":-0.08200189735620253,"channel":0,"num_words":31,"start":175.97,"end":184.475},{"sentences":[{"text":"So what was happening before,","start":184.695,"end":186.315,"sentiment":"neutral","sentiment_score":-0.12385458648204803}],"sentiment":"neutral","sentiment_score":-0.12385458648204803,"channel":0,"num_words":5,"start":184.695,"end":186.315},{"sentences":[{"text":"Yep.","start":187.00499,"end":187.50499,"sentiment":"neutral","sentiment_score":-0.15234242379665375}],"sentiment":"neutral","sentiment_score":-0.15234242379665375,"channel":1,"num_words":1,"start":187.00499,"end":187.50499},{"sentences":[{"text":"a lot of congestion used to getting in used to create issues with the bandwidth.","start":187.255,"end":192.63501,"sentiment":"negative","sentiment_score":-0.4060162425041199}],"sentiment":"negative","sentiment_score":-0.4060162425041199,"channel":0,"num_words":15,"start":187.255,"end":192.63501},{"sentences":[{"text":"Mhmm.","start":192.22,"end":192.72,"sentiment":"neutral","sentiment_score":-0.04570908844470978},{"text":"Yeah.","start":193.26,"end":193.76,"sentiment":"neutral","sentiment_score":0.019779004156589508}],"sentiment":"neutral","sentiment_score":-0.012965042144060135,"channel":1,"num_words":2,"start":192.22,"end":193.76},{"sentences":[{"text":"Now NBN and all the other private networks have put out this fiber boost, so there's no more congestion.","start":193.815,"end":200.92,"sentiment":"neutral","sentiment_score":0.14073420806150688}],"sentiment":"neutral","sentiment_score":0.14073420806150688,"channel":0,"num_words":19,"start":193.815,"end":200.92},{"sentences":[{"text":"Mhmm.","start":202.06,"end":202.14,"sentiment":"neutral","sentiment_score":0.01074190903455019},{"text":"Okay.","start":202.14,"end":202.64,"sentiment":"neutral","sentiment_score":0.025973685085773468}],"sentiment":"neutral","sentiment_score":0.01835779706016183,"channel":1,"num_words":2,"start":202.06,"end":202.64},{"sentences":[{"text":"But as I said, that we've got a 500 we've got 500 down 20 up, I think it is, or something like that.","start":203.06,"end":210.91501,"sentiment":"neutral","sentiment_score":-0.0006809234062371695},{"text":"So we do have a 500 plan, but it's it's a $120 a month.","start":210.91501,"end":215.015,"sentiment":"neutral","sentiment_score":-0.00585586072078773}],"sentiment":"neutral","sentiment_score":-0.0026390077955265705,"channel":0,"num_words":37,"start":203.06,"end":215.015},{"sentences":[{"text":"Oh, okay.","start":216.05501,"end":216.79501,"sentiment":"neutral","sentiment_score":-0.00006596464663743973}],"sentiment":"neutral","sentiment_score":-0.00006596464663743973,"channel":1,"num_words":2,"start":216.05501,"end":216.79501},{"sentences":[{"text":"Yeah.","start":217.315,"end":217.475,"sentiment":"neutral","sentiment_score":-0.0071704573929309845}],"sentiment":"neutral","sentiment_score":-0.0071704573929309845,"channel":0,"num_words":1,"start":217.315,"end":217.475},{"sentences":[{"text":"So","start":217.45,"end":217.53,"sentiment":"neutral","sentiment_score":-0.028859317302703857}],"sentiment":"neutral","sentiment_score":-0.028859317302703857,"channel":1,"num_words":1,"start":217.45,"end":217.53},{"sentences":[{"text":"But","start":217.475,"end":217.63501,"sentiment":"neutral","sentiment_score":-0.04969280585646629}],"sentiment":"neutral","sentiment_score":-0.04969280585646629,"channel":0,"num_words":1,"start":217.475,"end":217.63501},{"sentences":[{"text":"I","start":217.53,"end":218.03,"sentiment":"neutral","sentiment_score":-0.08812464773654938}],"sentiment":"neutral","sentiment_score":-0.08812464773654938,"channel":1,"num_words":1,"start":217.53,"end":218.03},{"sentences":[{"text":"what do you what do you use the Internet for?","start":217.63501,"end":219.815,"sentiment":"neutral","sentiment_score":-0.09210628122091294}],"sentiment":"neutral","sentiment_score":-0.09210628122091294,"channel":0,"num_words":10,"start":217.63501,"end":219.815},{"sentences":[{"text":"I'm sorry?","start":220.73,"end":221.39,"sentiment":"neutral","sentiment_score":-0.1448887288570404}],"sentiment":"neutral","sentiment_score":-0.1448887288570404,"channel":1,"num_words":2,"start":220.73,"end":221.39},{"sentences":[{"text":"What do you use the Internet for?","start":221.97,"end":223.83,"sentiment":"neutral","sentiment_score":-0.08529399016073771}],"sentiment":"neutral","sentiment_score":-0.08529399016073771,"channel":0,"num_words":7,"start":221.97,"end":223.83},{"sentences":[{"text":"Just like, you know, the gaming and everything.","start":224.81,"end":227.71,"sentiment":"neutral","sentiment_score":-0.01723929145373404}],"sentiment":"neutral","sentiment_score":-0.01723929145373404,"channel":1,"num_words":8,"start":224.81,"end":227.71},{"sentences":[{"text":"PlayStation?","start":228.61,"end":229.11,"sentiment":"neutral","sentiment_score":-0.029547682031989098}],"sentiment":"neutral","sentiment_score":-0.029547682031989098,"channel":0,"num_words":1,"start":228.61,"end":229.11},{"sentences":[{"text":"Yeah.","start":230.25,"end":230.65001,"sentiment":"neutral","sentiment_score":-0.008303729817271233},{"text":"PSI, PC.","start":230.65001,"end":231.87,"sentiment":"neutral","sentiment_score":-0.023217380046844482}],"sentiment":"neutral","sentiment_score":-0.0182461633036534,"channel":1,"num_words":3,"start":230.25,"end":231.87},{"sentences":[{"text":"Oh my god.","start":232.77,"end":233.49,"sentiment":"negative","sentiment_score":-0.3397621065378189},{"text":"Have you got anything better to do?","start":233.49,"end":235.27,"sentiment":"neutral","sentiment_score":-0.28893590718507767}],"sentiment":"neutral","sentiment_score":-0.30418376699090005,"channel":0,"num_words":10,"start":232.77,"end":235.27},{"sentences":[{"text":"That's why I said, like","start":237.045,"end":237.845,"sentiment":"neutral","sentiment_score":-0.06385061368346215}],"sentiment":"neutral","sentiment_score":-0.06385061368346215,"channel":1,"num_words":5,"start":237.045,"end":237.845},{"sentences":[{"text":"No.","start":238.055,"end":238.375,"sentiment":"neutral","sentiment_score":-0.09892566502094267},{"text":"Hey.","start":238.375,"end":238.775,"sentiment":"neutral","sentiment_score":-0.023642925545573235},{"text":"I should have talked because I got a PlayStation five myself.","start":238.775,"end":241.675,"sentiment":"neutral","sentiment_score":0.003524626689878377}],"sentiment":"neutral","sentiment_score":-0.006445976690604136,"channel":0,"num_words":13,"start":238.055,"end":241.675},{"sentences":[{"text":"yeah.","start":242.165,"end":242.665,"sentiment":"neutral","sentiment_score":0.02934999391436577}],"sentiment":"neutral","sentiment_score":0.02934999391436577,"channel":1,"num_words":1,"start":242.165,"end":242.665},{"sentences":[{"text":"No.","start":242.61499,"end":242.855,"sentiment":"neutral","sentiment_score":0.015316460281610487},{"text":"But the 140 on that is plenty.","start":242.855,"end":245.035,"sentiment":"neutral","sentiment_score":0.15705288308007376},{"text":"If if you need a faster plan, we got a two fifty, which has got a bandwidth of seven fifty seven fifty,","start":245.095,"end":252.16,"sentiment":"neutral","sentiment_score":0.0996292783794078}],"sentiment":"neutral","sentiment_score":0.11021769220630327,"channel":0,"num_words":30,"start":242.61499,"end":252.16},{"sentences":[{"text":"Mhmm.","start":252.99,"end":253.49,"sentiment":"neutral","sentiment_score":0.04781150072813034}],"sentiment":"neutral","sentiment_score":0.04781150072813034,"channel":1,"num_words":1,"start":252.99,"end":253.49},{"sentences":[{"text":"or we got the 500, which has got a bandwidth of 1,001.","start":253.34,"end":257.36002,"sentiment":"neutral","sentiment_score":0.06575219860921304},{"text":"So if you go to wheretell.net.au, just click on the super networks, have a look.","start":257.58002,"end":262.27502,"sentiment":"neutral","sentiment_score":0.11111411601305007},{"text":"And if you wanna change, we're more than happy to change it.","start":262.27502,"end":264.595,"sentiment":"neutral","sentiment_score":0.2739362133045991},{"text":"That's not a problem.","start":264.595,"end":265.575,"sentiment":"neutral","sentiment_score":0.24610326066613197}],"sentiment":"neutral","sentiment_score":0.15645083083316338,"channel":0,"num_words":43,"start":253.34,"end":265.575},{"sentences":[{"text":"Oh, okay.","start":266.07498,"end":266.47498,"sentiment":"neutral","sentiment_score":0.13243253529071808},{"text":"Sure.","start":266.47498,"end":266.79498,"sentiment":"neutral","sentiment_score":0.13365203142166138},{"text":"Sure.","start":266.79498,"end":267.035,"sentiment":"neutral","sentiment_score":0.11294615268707275},{"text":"Yeah.","start":267.035,"end":267.535,"sentiment":"neutral","sentiment_score":0.091703861951828}],"sentiment":"neutral","sentiment_score":0.12063342332839966,"channel":1,"num_words":5,"start":266.07498,"end":267.535},{"sentences":[{"text":"Yeah.","start":267.55502,"end":267.71503,"sentiment":"neutral","sentiment_score":0.06832946091890335},{"text":"But now the bandwidth as I said, the the fiber boost bandwidth, it's got nothing to do with the actual plan that you applied for.","start":267.71503,"end":275.94,"sentiment":"neutral","sentiment_score":0.01924818065017462},{"text":"But","start":276.34,"end":276.5,"sentiment":"neutral","sentiment_score":0.02293562889099121}],"sentiment":"neutral","sentiment_score":0.02120257800238,"channel":0,"num_words":27,"start":267.55502,"end":276.5},{"sentences":[{"text":"Oh,","start":276.49,"end":276.65,"sentiment":"neutral","sentiment_score":0.04572730511426926}],"sentiment":"neutral","sentiment_score":0.04572730511426926,"channel":1,"num_words":1,"start":276.49,"end":276.65},{"sentences":[{"text":"the","start":276.5,"end":276.66,"sentiment":"neutral","sentiment_score":0.037332672625780106}],"sentiment":"neutral","sentiment_score":0.037332672625780106,"channel":0,"num_words":1,"start":276.5,"end":276.66},{"sentences":[{"text":"yeah.","start":276.65,"end":277.15,"sentiment":"neutral","sentiment_score":0.04695264250040054}],"sentiment":"neutral","sentiment_score":0.04695264250040054,"channel":1,"num_words":1,"start":276.65,"end":277.15},{"sentences":[{"text":"100 down and the 40 up, you're probably getting more upload than download, I reckon.","start":276.66,"end":281.38,"sentiment":"neutral","sentiment_score":0.06844980120658875},{"text":"So if you'd run a a speed test now on a laptop, what speed do you get?","start":281.38,"end":285.48,"sentiment":"neutral","sentiment_score":0.042458935476401276}],"sentiment":"neutral","sentiment_score":0.05464215378742665,"channel":0,"num_words":32,"start":276.66,"end":285.48},{"sentences":[{"text":"Right now, I'm getting down speed of, like, 80.75 Mbps.","start":286.425,"end":290.28497,"sentiment":"neutral","sentiment_score":0.02407648004591465}],"sentiment":"neutral","sentiment_score":0.02407648004591465,"channel":1,"num_words":10,"start":286.425,"end":290.28497},{"sentences":[{"text":"And up?","start":290.88498,"end":291.625,"sentiment":"neutral","sentiment_score":0.014610498677939177}],"sentiment":"neutral","sentiment_score":0.014610498677939177,"channel":0,"num_words":2,"start":290.88498,"end":291.625},{"sentences":[{"text":"And the upper speed is I'm getting, like sorry.","start":291.865,"end":295.565,"sentiment":"neutral","sentiment_score":0.021339659268657368},{"text":"Just a second.","start":295.625,"end":296.44498,"sentiment":"neutral","sentiment_score":0.025633662939071655},{"text":"It's","start":297.30002,"end":297.80002,"sentiment":"neutral","sentiment_score":0.04948950558900833}],"sentiment":"neutral","sentiment_score":0.024495955986472275,"channel":1,"num_words":13,"start":291.865,"end":297.80002},{"sentences":[{"text":"Yeah.","start":298.32498,"end":298.565,"sentiment":"neutral","sentiment_score":0.11811298877000807},{"text":"That's bloody brilliant, man.","start":298.565,"end":299.60498,"sentiment":"positive","sentiment_score":0.5537436455488205},{"text":"That's good.","start":299.60498,"end":300.085,"sentiment":"positive","sentiment_score":0.5511699020862579},{"text":"That's like a symmetrical","start":300.085,"end":301.145,"sentiment":"neutral","sentiment_score":0.2660013884305954}],"sentiment":"positive","sentiment_score":0.40903935716910794,"channel":0,"num_words":11,"start":298.32498,"end":301.145},{"sentences":[{"text":"70.","start":301.22,"end":301.72,"sentiment":"neutral","sentiment_score":0.261543869972229}],"sentiment":"neutral","sentiment_score":0.261543869972229,"channel":1,"num_words":1,"start":301.22,"end":301.72},{"sentences":[{"text":"that's like a symmetrical plan that's worth a lot more.","start":301.60498,"end":304.53,"sentiment":"neutral","sentiment_score":0.2160416916012764},{"text":"So now the speeds are good and all that.","start":304.77,"end":306.53,"sentiment":"neutral","sentiment_score":0.30851435164610547},{"text":"Regarding the fiber boost, it's got nothing to do with us.","start":306.53,"end":309.33,"sentiment":"neutral","sentiment_score":-0.023518148809671402},{"text":"It's something","start":309.33,"end":309.97,"sentiment":"neutral","sentiment_score":-0.0041297380812466145}],"sentiment":"neutral","sentiment_score":0.14594021774246357,"channel":0,"num_words":32,"start":301.60498,"end":309.97},{"sentences":[{"text":"Oh, okay.","start":309.62,"end":310.185,"sentiment":"neutral","sentiment_score":0.015431087464094162}],"sentiment":"neutral","sentiment_score":0.015431087464094162,"channel":1,"num_words":2,"start":309.62,"end":310.185},{"sentences":[{"text":"that has to do with MBN because MBN, they brought out the fiber boost last year.","start":309.97,"end":314.79,"sentiment":"neutral","sentiment_score":0.03262327145785093},{"text":"Okay.","start":315.97,"end":316.29,"sentiment":"neutral","sentiment_score":0.052530437707901},{"text":"So if you go to the MBN site, it'll tell you and","start":316.29,"end":319.665,"sentiment":"neutral","sentiment_score":0.06357957577953736}],"sentiment":"neutral","sentiment_score":0.04611923070303325,"channel":0,"num_words":29,"start":309.97,"end":319.665},{"sentences":[{"text":"Mhmm.","start":319.465,"end":319.965,"sentiment":"neutral","sentiment_score":0.06290983408689499}],"sentiment":"neutral","sentiment_score":0.06290983408689499,"channel":1,"num_words":1,"start":319.465,"end":319.965},{"sentences":[{"text":"give you advice on what router you should be using.","start":319.665,"end":322.485,"sentiment":"neutral","sentiment_score":0.048693636804819106},{"text":"So your router, is it a Wi Fi six or Wi Fi seven, or is it the old AC router?","start":322.54498,"end":328.465,"sentiment":"neutral","sentiment_score":0.011953596584498882},{"text":"Which one is it?","start":328.465,"end":329.105,"sentiment":"neutral","sentiment_score":0.0090856715105474},{"text":"Do you know?","start":329.105,"end":329.845,"sentiment":"neutral","sentiment_score":-0.005039681680500507}],"sentiment":"neutral","sentiment_score":0.02019545785780694,"channel":0,"num_words":37,"start":319.665,"end":329.845},{"sentences":[{"text":"Oh, no.","start":329.9,"end":330.37997,"sentiment":"neutral","sentiment_score":-0.059372256509959705},{"text":"I just I just bought, like, the new router from the Airtel.","start":330.37997,"end":333.52,"sentiment":"neutral","sentiment_score":0.09654405526816845}],"sentiment":"neutral","sentiment_score":0.07427029644272157,"channel":1,"num_words":14,"start":329.9,"end":333.52},{"sentences":[{"text":"Okay.","start":334.03,"end":334.35,"sentiment":"neutral","sentiment_score":0.09372971206903458}],"sentiment":"neutral","sentiment_score":0.09372971206903458,"channel":0,"num_words":1,"start":334.03,"end":334.35},{"sentences":[{"text":"So","start":334.21997,"end":334.37997,"sentiment":"neutral","sentiment_score":0.06843703985214233}],"sentiment":"neutral","sentiment_score":0.06843703985214233,"channel":1,"num_words":1,"start":334.21997,"end":334.37997},{"sentences":[{"text":"So","start":334.35,"end":334.51,"sentiment":"neutral","sentiment_score":0.07921460270881653}],"sentiment":"neutral","sentiment_score":0.07921460270881653,"channel":0,"num_words":1,"start":334.35,"end":334.51},{"sentences":[{"text":"it","start":334.37997,"end":334.87997,"sentiment":"neutral","sentiment_score":0.12319020926952362}],"sentiment":"neutral","sentiment_score":0.12319020926952362,"channel":1,"num_words":1,"start":334.37997,"end":334.87997},{"sentences":[{"text":"you would have got the Wi Fi six.","start":334.51,"end":335.87003,"sentiment":"neutral","sentiment_score":0.09182730037719011},{"text":"Yeah.","start":335.87003,"end":336.11002,"sentiment":"neutral","sentiment_score":0.09692279994487762},{"text":"Yeah.","start":336.11002,"end":336.35,"sentiment":"neutral","sentiment_score":0.13252219557762146},{"text":"No problems.","start":336.35,"end":337.01,"sentiment":"neutral","sentiment_score":0.2587570399045944}],"sentiment":"neutral","sentiment_score":0.12346478986243407,"channel":0,"num_words":12,"start":334.51,"end":337.01},{"sentences":[{"text":"yeah.","start":336.78,"end":337.25998,"sentiment":"neutral","sentiment_score":0.1828707605600357},{"text":"Yeah.","start":337.25998,"end":337.75998,"sentiment":"neutral","sentiment_score":0.1848620772361755}],"sentiment":"neutral","sentiment_score":0.18386641889810562,"channel":1,"num_words":2,"start":336.78,"end":337.75998},{"sentences":[{"text":"Yeah.","start":337.31,"end":337.63,"sentiment":"neutral","sentiment_score":0.1922929883003235},{"text":"No.","start":337.63,"end":337.87003,"sentiment":"neutral","sentiment_score":0.1810544431209564},{"text":"That's more than enough because we got the a x 1,800, the a x 3,000, the Wi Fi seven, which is a 5,000 and that.","start":337.87003,"end":346.125,"sentiment":"neutral","sentiment_score":0.2334941631555557},{"text":"But the","start":346.365,"end":347.085,"sentiment":"neutral","sentiment_score":0.15521784126758575}],"sentiment":"neutral","sentiment_score":0.22486679975328774,"channel":0,"num_words":29,"start":337.31,"end":347.085},{"sentences":[{"text":"Mhmm.","start":346.635,"end":347.135,"sentiment":"neutral","sentiment_score":0.11748276650905608}],"sentiment":"neutral","sentiment_score":0.11748276650905608,"channel":1,"num_words":1,"start":346.635,"end":347.135},{"sentences":[{"text":"AX you would have got the AX 3,000, I think, which is more than enough.","start":347.085,"end":351.645,"sentiment":"neutral","sentiment_score":0.23226478894551594},{"text":"Even if you got the plan 500 down to 20 up or 200 up, it'll still support it.","start":351.645,"end":358.045,"sentiment":"neutral","sentiment_score":0.1846563960942957},{"text":"A","start":358.045,"end":358.205,"sentiment":"neutral","sentiment_score":-0.003276374191045761}],"sentiment":"neutral","sentiment_score":0.20013266440261812,"channel":0,"num_words":34,"start":347.085,"end":358.205},{"sentences":[{"text":"Mhmm.","start":358.11,"end":358.61,"sentiment":"neutral","sentiment_score":-0.0126859275624156}],"sentiment":"neutral","sentiment_score":-0.0126859275624156,"channel":1,"num_words":1,"start":358.11,"end":358.61},{"sentences":[{"text":"lot of people don't understand too different","start":358.205,"end":360.82,"sentiment":"neutral","sentiment_score":-0.10107804728405816}],"sentiment":"neutral","sentiment_score":-0.10107804728405816,"channel":0,"num_words":7,"start":358.205,"end":360.82},{"sentences":[{"text":"Yes.","start":360.59,"end":361.09,"sentiment":"neutral","sentiment_score":-0.04767586290836334}],"sentiment":"neutral","sentiment_score":-0.04767586290836334,"channel":1,"num_words":1,"start":360.59,"end":361.09},{"sentences":[{"text":"bandwidth, different speeds, you need the right equipment for it to work properly.","start":360.82,"end":366.75998,"sentiment":"neutral","sentiment_score":-0.06636217265174939},{"text":"But if you don't have it, then","start":366.9,"end":368.82,"sentiment":"neutral","sentiment_score":-0.13559939286538533}],"sentiment":"neutral","sentiment_score":-0.09059519972652197,"channel":0,"num_words":20,"start":360.82,"end":368.82},{"sentences":[{"text":"Mhmm.","start":368.66998,"end":369.16998,"sentiment":"neutral","sentiment_score":-0.1307603269815445}],"sentiment":"neutral","sentiment_score":-0.1307603269815445,"channel":1,"num_words":1,"start":368.66998,"end":369.16998},{"sentences":[{"text":"you're gonna have these problems, and you're gonna stop blaming us.","start":368.82,"end":371.06,"sentiment":"negative","sentiment_score":-0.45449223572557623},{"text":"It's got nothing to do with it.","start":371.06,"end":372.6,"sentiment":"negative","sentiment_score":-0.35041444642203196}],"sentiment":"negative","sentiment_score":-0.414017539885309,"channel":0,"num_words":18,"start":368.82,"end":372.6},{"sentences":[{"text":"Oh, okay, sir.","start":372.885,"end":374.105,"sentiment":"neutral","sentiment_score":0.022098382314046223}],"sentiment":"neutral","sentiment_score":0.022098382314046223,"channel":1,"num_words":3,"start":372.885,"end":374.105},{"sentences":[{"text":"No.","start":374.315,"end":374.475,"sentiment":"neutral","sentiment_score":-0.03225669637322426},{"text":"But that that that's that's all it is.","start":374.475,"end":376.235,"sentiment":"neutral","sentiment_score":0.024693781742826104},{"text":"Alright?","start":376.235,"end":376.555,"sentiment":"neutral","sentiment_score":0.1054687425494194},{"text":"So you're on you're on the right plan.","start":376.555,"end":378.875,"sentiment":"neutral","sentiment_score":0.15733401849865913},{"text":"If as I said, if you're paying","start":378.875,"end":380.875,"sentiment":"neutral","sentiment_score":0.031190571508237293}],"sentiment":"neutral","sentiment_score":0.06991073794662953,"channel":0,"num_words":25,"start":374.315,"end":380.875},{"sentences":[{"text":"Yeah.","start":380.725,"end":381.225,"sentiment":"neutral","sentiment_score":0.028821952641010284}],"sentiment":"neutral","sentiment_score":0.028821952641010284,"channel":1,"num_words":1,"start":380.725,"end":381.225},{"sentences":[{"text":"a PlayStation with high graphics","start":380.875,"end":382.57498,"sentiment":"neutral","sentiment_score":0.04733959957957268}],"sentiment":"neutral","sentiment_score":0.04733959957957268,"channel":0,"num_words":5,"start":380.875,"end":382.57498},{"sentences":[{"text":"Yeah.","start":383.125,"end":383.625,"sentiment":"neutral","sentiment_score":0.06191415339708328}],"sentiment":"neutral","sentiment_score":0.06191415339708328,"channel":1,"num_words":1,"start":383.125,"end":383.625},{"sentences":[{"text":"and you get any twitches, just","start":383.275,"end":385.69,"sentiment":"neutral","sentiment_score":0.06626009196043015}],"sentiment":"neutral","sentiment_score":0.06626009196043015,"channel":0,"num_words":6,"start":383.275,"end":385.69},{"sentences":[{"text":"Mhmm.","start":385.4,"end":385.9,"sentiment":"neutral","sentiment_score":0.04741187393665314}],"sentiment":"neutral","sentiment_score":0.04741187393665314,"channel":1,"num_words":1,"start":385.4,"end":385.9},{"sentences":[{"text":"let us know.","start":385.69,"end":386.25,"sentiment":"neutral","sentiment_score":0.08679008732239406},{"text":"We'll just bring you up to the next plan.","start":386.25,"end":387.85,"sentiment":"neutral","sentiment_score":0.14934320913420784},{"text":"I think that the 140 should be enough.","start":387.85,"end":390.59,"sentiment":"neutral","sentiment_score":0.15428525488823652},{"text":"How many","start":390.65,"end":390.97,"sentiment":"neutral","sentiment_score":0.021583438850939274}],"sentiment":"neutral","sentiment_score":0.1309958209537647,"channel":0,"num_words":22,"start":385.69,"end":390.97},{"sentences":[{"text":"Okay.","start":390.92,"end":391.42,"sentiment":"neutral","sentiment_score":0.025992289185523987}],"sentiment":"neutral","sentiment_score":0.025992289185523987,"channel":1,"num_words":1,"start":390.92,"end":391.42},{"sentences":[{"text":"people are using the Internet?","start":390.97,"end":392.17,"sentiment":"neutral","sentiment_score":0.027144018188118936},{"text":"Just yourself or how many?","start":392.17,"end":393.63,"sentiment":"neutral","sentiment_score":0.01611887589097023}],"sentiment":"neutral","sentiment_score":0.02163144703954458,"channel":0,"num_words":10,"start":390.97,"end":393.63},{"sentences":[{"text":"Just two people.","start":393.96,"end":394.94,"sentiment":"neutral","sentiment_score":0.028170576319098473},{"text":"Me and","start":395.08002,"end":395.48,"sentiment":"neutral","sentiment_score":0.06318331137299538}],"sentiment":"neutral","sentiment_score":0.04217567034065724,"channel":1,"num_words":5,"start":393.96,"end":395.48},{"sentences":[{"text":"Oh,","start":395.37,"end":395.53,"sentiment":"neutral","sentiment_score":0.12871824204921722}],"sentiment":"neutral","sentiment_score":0.12871824204921722,"channel":0,"num_words":1,"start":395.37,"end":395.53},{"sentences":[{"text":"my","start":395.48,"end":395.64,"sentiment":"neutral","sentiment_score":0.1450471729040146}],"sentiment":"neutral","sentiment_score":0.1450471729040146,"channel":1,"num_words":1,"start":395.48,"end":395.64},{"sentences":[{"text":"it's","start":395.53,"end":395.77002,"sentiment":"neutral","sentiment_score":0.1381959468126297}],"sentiment":"neutral","sentiment_score":0.1381959468126297,"channel":0,"num_words":1,"start":395.53,"end":395.77002},{"sentences":[{"text":"my","start":395.64,"end":395.80002,"sentiment":"neutral","sentiment_score":0.1495256870985031}],"sentiment":"neutral","sentiment_score":0.1495256870985031,"channel":1,"num_words":1,"start":395.64,"end":395.80002},{"sentences":[{"text":"that that's plenty, man.","start":395.85,"end":397.29,"sentiment":"neutral","sentiment_score":0.170830849558115},{"text":"That's plenty.","start":397.29,"end":398.03,"sentiment":"neutral","sentiment_score":0.22160519659519196}],"sentiment":"neutral","sentiment_score":0.1877556319038073,"channel":0,"num_words":6,"start":395.85,"end":398.03},{"sentences":[{"text":"okay.","start":398.36002,"end":398.86002,"sentiment":"neutral","sentiment_score":0.15895718336105347},{"text":"Yeah.","start":399.455,"end":399.535,"sentiment":"neutral","sentiment_score":0.1316695511341095}],"sentiment":"neutral","sentiment_score":0.14531336724758148,"channel":1,"num_words":2,"start":398.36002,"end":399.535},{"sentences":[{"text":"Alright.","start":399.49503,"end":399.89502,"sentiment":"neutral","sentiment_score":0.15745626389980316}],"sentiment":"neutral","sentiment_score":0.15745626389980316,"channel":0,"num_words":1,"start":399.49503,"end":399.89502},{"sentences":[{"text":"August.","start":399.535,"end":400.035,"sentiment":"neutral","sentiment_score":0.14232032001018524}],"sentiment":"neutral","sentiment_score":0.14232032001018524,"channel":1,"num_words":1,"start":399.535,"end":400.035},{"sentences":[{"text":"If you have any issues, just let us know.","start":399.89502,"end":401.73502,"sentiment":"neutral","sentiment_score":0.1292726919054985},{"text":"We're here during the day from","start":401.73502,"end":403.49503,"sentiment":"neutral","sentiment_score":0.17693723241488138}],"sentiment":"neutral","sentiment_score":0.14833850810925167,"channel":0,"num_words":15,"start":399.89502,"end":403.49503},{"sentences":[{"text":"Yeah.","start":403.455,"end":403.955,"sentiment":"neutral","sentiment_score":0.13946788012981415}],"sentiment":"neutral","sentiment_score":0.13946788012981415,"channel":1,"num_words":1,"start":403.455,"end":403.955},{"sentences":[{"text":"nine till six, direct, and then we got our after hours support as well.","start":403.49503,"end":408.315,"sentiment":"neutral","sentiment_score":0.16869843857628958}],"sentiment":"neutral","sentiment_score":0.16869843857628958,"channel":0,"num_words":14,"start":403.49503,"end":408.315},{"sentences":[{"text":"Okay.","start":408.25497,"end":408.655,"sentiment":"neutral","sentiment_score":0.21941277384757996},{"text":"Yeah.","start":408.655,"end":409.055,"sentiment":"neutral","sentiment_score":0.2928353548049927},{"text":"Thank you.","start":409.055,"end":409.58694,"sentiment":"positive","sentiment_score":0.5154965221881866}],"sentiment":"positive","sentiment_score":0.3858102932572365,"channel":1,"num_words":4,"start":408.25497,"end":409.58694},{"sentences":[{"text":"Alright.","start":409.815,"end":410.21503,"sentiment":"positive","sentiment_score":0.4588107466697693},{"text":"Have a nice day, and enjoy the rest of the week.","start":410.21503,"end":412.315,"sentiment":"positive","sentiment_score":0.5558202158321034}],"sentiment":"positive","sentiment_score":0.5477360934019089,"channel":0,"num_words":12,"start":409.815,"end":412.315},{"sentences":[{"text":"You do have a nice day.","start":412.38693,"end":413.84695,"sentiment":"positive","sentiment_score":0.8349385460217794}],"sentiment":"positive","sentiment_score":0.8349385460217794,"channel":1,"num_words":6,"start":412.38693,"end":413.84695},{"sentences":[{"text":"Okay.","start":413.68692,"end":414.0869,"sentiment":"positive","sentiment_score":0.3783142566680908},{"text":"Bye bye.","start":414.0869,"end":414.4869,"sentiment":"neutral","sentiment_score":0.22464975714683533},{"text":"Bye.","start":414.4869,"end":414.9869,"sentiment":"neutral","sentiment_score":-0.09001563489437103}],"sentiment":"neutral","sentiment_score":0.1843995340168476,"channel":0,"num_words":4,"start":413.68692,"end":414.9869}]},"summary":{"result":"success","short":"A customer calls Airtel tech support to inquire about a new internet service. The representative asks for the customer's name and spelling of their first name. The customer is trying to find out the speed of their internet and the representative explains that it depends on the network and suggests a speed test. The customer is given advice on what router to use and is advised to let them know if they have any issues."},"intents":{"segments":[{"text":"So the plan that you signed up for is 140 Mbps, a 100 down 40 up.","start_word":300,"end_word":315,"intents":[{"intent":"Clarify plan","confidence_score":0.006609725}]},{"text":"So But I what do you what do you use the Internet for? I'm sorry?","start_word":512,"end_word":526,"intents":[{"intent":"Understand internet usage","confidence_score":0.00037340986}]},{"text":"If if you need a faster plan, we got a two fifty, which has got a bandwidth of seven fifty seven fifty, Mhmm. or we got the 500, which has got a bandwidth of 1,001.","start_word":583,"end_word":617,"intents":[{"intent":"Explain broadband options","confidence_score":0.0000514005}]},{"text":"But now the bandwidth as I said, the the fiber boost bandwidth, it's got nothing to do with the actual plan that you applied for. But Oh, the yeah.","start_word":655,"end_word":683,"intents":[{"intent":"Describe bandwidth benefits","confidence_score":0.0027296152}]},{"text":"that has to do with MBN because MBN, they brought out the fiber boost last year. Okay.","start_word":787,"end_word":803,"intents":[{"intent":"Discuss connection between mbn and mbn","confidence_score":0.013489144}]},{"text":"So your router, is it a Wi Fi six or Wi Fi seven, or is it the old AC router? Which one is it?","start_word":827,"end_word":850,"intents":[{"intent":"Explain connection between router and mbn","confidence_score":0.0053375238}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3624915480613709},{"text":"Airtel tech support. How can I help you? Hi. Is this the Airtel support team? Yes. Airtel tech support. Correct. Hi. This is speaking. How are you?","start_word":2,"end_word":28,"sentiment":"neutral","sentiment_score":0.1232490986585617},{"text":"Good.","start_word":29,"end_word":29,"sentiment":"positive","sentiment_score":0.4770183265209198},{"text":"How are you?","start_word":30,"end_word":32,"sentiment":"neutral","sentiment_score":0.3136384189128876},{"text":"Good. Thanks.","start_word":33,"end_word":34,"sentiment":"positive","sentiment_score":0.6124390959739685},{"text":"How can I help you? I just, like, install a new sorry, new Internet in in our home. Like, it's a 500 Mbps from the Airtel. But the thing is, Can I like have your can I have your name? I'm just trying to let's see if I can just pull that out for you and find out finance customer search. How do you spell your first name? s h r, e e, d h a r. D D h a r. Shida, Yes. Read that. Yeah. s h I, e e, d h a r. That one? Yep. No. It's not coming up. S for Sam, h for Harry, I for India, e for eagle, e for eagle, d for David, h for Harry, a for apple, r for Roger. That one? Yeah. Three, though. Yeah. Well, it's not coming up. Is that the name you have on on the account, or is it somebody else's name? No. And in in my name. Alright. I'm gonna ask you how how to spell it. S H h I, double e. r oh, e e. Yep. Shrina. Yep. Yeah. Trida. Yeah. D a h, was it? Yeah. D h a r. D h a r. Okay. Yep. Ah, yes. That's coming up. Alright. Alright. So you're on the service is 140 Mbps.","start_word":35,"end_word":255,"sentiment":"neutral","sentiment_score":0.000973698974121362},{"text":"What seems to be the problem?","start_word":256,"end_word":261,"sentiment":"negative","sentiment_score":-0.3537881076335907},{"text":"100. Like, when I when I bought the service, like, it was, like, 500 Mbps. No.","start_word":262,"end_word":277,"sentiment":"neutral","sentiment_score":-0.1190580353140831},{"text":"No.","start_word":278,"end_word":278,"sentiment":"negative","sentiment_score":-0.3349379003047943},{"text":"You got the there's a difference between the fiber boost five hundred five hundred and then the actual plan itself. Mhmm. So the plan that you signed up for is 140 Mbps, a 100 down 40 up. That's what we Uh-huh. provide you as an Internet service provider. Now the network, super networks, Hello? they provide the bandwidth boost Mhmm. of five hundred five hundred. So it all depends on when that kicks in. That's nothing to do with us. That's all got to do with super networks. That's what they call a fiber boost. Oh, okay. Yeah. So Yeah. it's How how long how long have you been active with us? uh-huh. Maybe just a week now. Yeah. Well, it might be a little bit early. Yeah. Because sometimes it takes a while for it to kick in. But as I said, that is a bandwidth fiber boost. So what was happening before, Yep.","start_word":279,"end_word":433,"sentiment":"neutral","sentiment_score":-0.04757550731301308},{"text":"a lot of congestion used to getting in used to create issues with the bandwidth.","start_word":434,"end_word":448,"sentiment":"negative","sentiment_score":-0.399836003780365},{"text":"Mhmm. Yeah. Now NBN and all the other private networks have put out this fiber boost, so there's no more congestion. Mhmm. Okay. But as I said, that we've got a 500 we've got 500 down 20 up, I think it is, or something like that. So we do have a 500 plan, but it's it's a $120 a month. Oh, okay. Yeah. So But I what do you what do you use the Internet for? I'm sorry? What do you use the Internet for? Just like, you know, the gaming and everything. PlayStation? Yeah. PSI, PC.","start_word":449,"end_word":545,"sentiment":"neutral","sentiment_score":-0.0020712309051305056},{"text":"Oh my god.","start_word":546,"end_word":548,"sentiment":"negative","sentiment_score":-0.34126412868499756},{"text":"Have you got anything better to do? That's why I said, like No. Hey. I should have talked because I got a PlayStation five myself. yeah. No. But the 140 on that is plenty. If if you need a faster plan, we got a two fifty, which has got a bandwidth of seven fifty seven fifty, Mhmm. or we got the 500, which has got a bandwidth of 1,001. So if you go to wheretell.net.au, just click on the super networks, have a look. And if you wanna change, we're more than happy to change it. That's not a problem. Oh, okay. Sure. Sure. Yeah. Yeah. But now the bandwidth as I said, the the fiber boost bandwidth, it's got nothing to do with the actual plan that you applied for. But Oh, the yeah. 100 down and the 40 up, you're probably getting more upload than download, I reckon. So if you'd run a a speed test now on a laptop, what speed do you get? Right now, I'm getting down speed of, like, 80.75 Mbps. And up? And the upper speed is I'm getting, like sorry. Just a second. It's Yeah.","start_word":549,"end_word":741,"sentiment":"neutral","sentiment_score":0.05980664954901977},{"text":"That's bloody brilliant, man. That's good.","start_word":742,"end_word":747,"sentiment":"positive","sentiment_score":0.5490647554397583},{"text":"That's like a symmetrical 70. that's like a symmetrical plan that's worth a lot more. So now the speeds are good and all that. Regarding the fiber boost, it's got nothing to do with us. It's something Oh, okay. that has to do with MBN because MBN, they brought out the fiber boost last year. Okay. So if you go to the MBN site, it'll tell you and Mhmm. give you advice on what router you should be using. So your router, is it a Wi Fi six or Wi Fi seven, or is it the old AC router? Which one is it? Do you know? Oh, no. I just I just bought, like, the new router from the Airtel. Okay. So So it you would have got the Wi Fi six. Yeah. Yeah. No problems. yeah. Yeah. Yeah. No. That's more than enough because we got the a x 1,800, the a x 3,000, the Wi Fi seven, which is a 5,000 and that. But the Mhmm. AX you would have got the AX 3,000, I think, which is more than enough. Even if you got the plan 500 down to 20 up or 200 up, it'll still support it. A Mhmm. lot of people don't understand too different Yes. bandwidth, different speeds, you need the right equipment for it to work properly. But if you don't have it, then Mhmm.","start_word":748,"end_word":979,"sentiment":"neutral","sentiment_score":0.09652141022399582},{"text":"you're gonna have these problems, and you're gonna stop blaming us. It's got nothing to do with it.","start_word":980,"end_word":997,"sentiment":"negative","sentiment_score":-0.427769273519516},{"text":"Oh, okay, sir. No. But that that that's that's all it is. Alright? So you're on you're on the right plan. If as I said, if you're paying Yeah. a PlayStation with high graphics Yeah. and you get any twitches, just Mhmm. let us know. We'll just bring you up to the next plan. I think that the 140 should be enough. How many Okay. people are using the Internet? Just yourself or how many? Just two people. Me and Oh, my it's my that that's plenty, man. That's plenty. okay. Yeah. Alright. August. If you have any issues, just let us know. We're here during the day from Yeah. nine till six, direct, and then we got our after hours support as well. Okay. Yeah.","start_word":998,"end_word":1123,"sentiment":"neutral","sentiment_score":0.1062161922454834},{"text":"Thank you. Alright. Have a nice day, and enjoy the rest of the week. You do have a nice day. Okay.","start_word":1124,"end_word":1144,"sentiment":"positive","sentiment_score":0.6111265222231547},{"text":"Bye bye. Bye.","start_word":1145,"end_word":1147,"sentiment":"neutral","sentiment_score":0.19604310393333435}],"average":{"sentiment":"neutral","sentiment_score":0.04033474295479911}}}}