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Thank you. Nice to have you in the line, Mohammed. And your date of birth, please? Oh, okay. I I'm showing two names on the account. What's the other name on your account, please? Just for security measure. Your wife's name or your okay. Yeah. It's showing. And then her date of birth, please? Okay. Thank you. That's the date of birth registered. And for documentation purposes, Mohammed, what is the reason you are opting to cancel your subscription or your service? I'm sorry. What is the reason you would like to cancel your services? End of? What's the reason? End of, please? I'm sorry. I'm not hearing you properly. Oh, your leasing agreement with your apartment has been ended. Oh, okay. So you're moving out? Okay. We can go ahead and give you service to your new address. Do you already have your new address? Oh, you you're still looking where to transfer. You don't have your new location first. How come? I'm sorry to hear about that. Because if because in regards with your new address, if we can service you there, we can definitely transfer and provide you services. You can save any connection fee. Okay. I I got it. And when are you planning to cancel your services? Which date? July 20. 02/00. Okay. One moment here. Saturday. Okay. So, basically, in regards with the cancellation process, it this is the one you're doing, provide thirty days notice request over the phone, and then just ensure that all outstanding balance will be paid. Okay? So we can proceed accordingly to your request. And once your service has been canceled, you will we will be sending a confirmation through the email address we have on record for your reference. And maybe I'll need to go back. Okay? Started August. Just bear with me here. I need to search for your order receipt during the time that you activated. K? Just be on the line while waiting for these details to pull up so I can share it to you. One moment. For staying the line. So based on your record, you started your service last year August August eight two thousand twenty five. Mohammed? Okay. 08/08/2025. But, yeah, if you change your mind to stay with Airtel, getting connected to your new address, please let us know. We'll be more than happy to give you a services to your new address and provide you a discount. K? Just give us a call to provide your new address once you have it. Alright? Anything else? Okay. So just ensure your outstanding balance will be paid. Okay? Thank you so much, and have a good one. 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This is Airtel accounts. How may I help you today? Oh, I'm so sorry to hear about this. But let me just go ahead and pull out your account so I can assist you accordingly.\n\nWhat is your full name? Thank you. Nice to have you in the line, Mohammed. And your date of birth, please? Oh, okay.\n\nI I'm showing two names on the account. What's the other name on your account, please? Just for security measure. Your wife's name or your okay. Yeah.\n\nIt's showing. And then her date of birth, please? Okay. Thank you. That's the date of birth registered.\n\nAnd for documentation purposes, Mohammed, what is the reason you are opting to cancel your subscription or your service? I'm sorry. What is the reason you would like to cancel your services? End of? What's the reason?\n\nEnd of, please? I'm sorry. I'm not hearing you properly. Oh, your leasing agreement with your apartment has been ended. Oh, okay.\n\nSo you're moving out? Okay. We can go ahead and give you service to your new address. Do you already have your new address? Oh, you you're still looking where to transfer.\n\nYou don't have your new location first. How come? I'm sorry to hear about that. Because if because in regards with your new address, if we can service you there, we can definitely transfer and provide you services. You can save any connection fee.\n\nOkay. I I got it. And when are you planning to cancel your services? Which date? July 20.\n\n02/00. Okay. One moment here. Saturday. Okay.\n\nSo, basically, in regards with the cancellation process, it this is the one you're doing, provide thirty days notice request over the phone, and then just ensure that all outstanding balance will be paid. Okay? So we can proceed accordingly to your request. And once your service has been canceled, you will we will be sending a confirmation through the email address we have on record for your reference. And maybe I'll need to go back.\n\nOkay? Started August. Just bear with me here. I need to search for your order receipt during the time that you activated. K?\n\nJust be on the line while waiting for these details to pull up so I can share it to you. One moment. For staying the line. So based on your record, you started your service last year August August eight two thousand twenty five. Mohammed?\n\nOkay. 08/08/2025. But, yeah, if you change your mind to stay with Airtel, getting connected to your new address, please let us know. We'll be more than happy to give you a services to your new address and provide you a discount. K?\n\nJust give us a call to provide your new address once you have it. Alright? Anything else? Okay. So just ensure your outstanding balance will be paid.\n\nOkay? Thank you so much, and have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.1285308450460434},{"text":"This is Airtel accounts.","start":0.39999998,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.1691090241074562},{"text":"How may I help you today?","start":1.8399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.24997808784246445},{"text":"Oh, I'm so sorry to hear about this.","start":8.639999,"end":10.48,"sentiment":"negative","sentiment_score":-0.33649842441082},{"text":"But let me just go ahead and pull out your account so I can assist you accordingly.","start":10.48,"end":14.98,"sentiment":"neutral","sentiment_score":-0.023921819732469672}],"sentiment":"neutral","sentiment_score":-0.022050635061330266,"num_words":36,"start":0.16,"end":14.98},{"sentences":[{"text":"What is your full name?","start":15.525,"end":17.065,"sentiment":"neutral","sentiment_score":0.0484160840511322},{"text":"Thank you.","start":20.325,"end":20.885,"sentiment":"positive","sentiment_score":0.44271114468574524},{"text":"Nice to have you in the line, Mohammed.","start":20.885,"end":22.985,"sentiment":"positive","sentiment_score":0.571801882237196},{"text":"And your date of birth, please?","start":23.285,"end":25.064999,"sentiment":"neutral","sentiment_score":0.20986453195412955},{"text":"Oh, okay.","start":29.98,"end":30.78,"sentiment":"neutral","sentiment_score":0.01588082266971469}],"sentiment":"neutral","sentiment_score":0.3040376784603881,"num_words":23,"start":15.525,"end":30.78},{"sentences":[{"text":"I I'm showing two names on the account.","start":30.78,"end":33.2,"sentiment":"neutral","sentiment_score":0.007984340656548738},{"text":"What's the other name on your account, please?","start":34.7,"end":36.96,"sentiment":"neutral","sentiment_score":0.010679127997718751},{"text":"Just for security measure.","start":37.26,"end":38.96,"sentiment":"neutral","sentiment_score":-0.029106571804732084},{"text":"Your wife's name or your okay.","start":47.555,"end":53.315,"sentiment":"neutral","sentiment_score":-0.048219434916973114},{"text":"Yeah.","start":53.315,"end":53.635,"sentiment":"neutral","sentiment_score":0.015842080116271973}],"sentiment":"neutral","sentiment_score":-0.00891085434705019,"num_words":27,"start":30.78,"end":53.635},{"sentences":[{"text":"It's showing.","start":53.635,"end":54.195,"sentiment":"neutral","sentiment_score":0.018310897052288055},{"text":"And then her date of birth, please?","start":54.195,"end":56.055,"sentiment":"neutral","sentiment_score":0.013945535623601504},{"text":"Okay.","start":59.23,"end":59.629997,"sentiment":"neutral","sentiment_score":0.0468328595161438},{"text":"Thank you.","start":59.629997,"end":60.19,"sentiment":"neutral","sentiment_score":0.2293623387813568},{"text":"That's the date of birth registered.","start":60.19,"end":63.17,"sentiment":"neutral","sentiment_score":0.11225681627790134}],"sentiment":"neutral","sentiment_score":0.07296327656755845,"num_words":18,"start":53.635,"end":63.17},{"sentences":[{"text":"And for documentation purposes, Mohammed, what is the reason you are opting to cancel your subscription or your service?","start":63.87,"end":72.875,"sentiment":"neutral","sentiment_score":-0.016382029378100446},{"text":"I'm sorry.","start":75.815,"end":76.535,"sentiment":"neutral","sentiment_score":-0.22148949652910233},{"text":"What is the reason you would like to cancel your services?","start":76.535,"end":79.435,"sentiment":"neutral","sentiment_score":-0.19461415708065033},{"text":"End of?","start":84.455,"end":85.435,"sentiment":"neutral","sentiment_score":-0.14298073202371597},{"text":"What's the reason?","start":89.42,"end":90.3,"sentiment":"neutral","sentiment_score":-0.08344222356875737}],"sentiment":"neutral","sentiment_score":-0.09273733551035056,"num_words":37,"start":63.87,"end":90.3},{"sentences":[{"text":"End of, please?","start":90.3,"end":91.1,"sentiment":"neutral","sentiment_score":-0.08127348621686299},{"text":"I'm sorry.","start":91.1,"end":91.74,"sentiment":"neutral","sentiment_score":-0.20601997524499893},{"text":"I'm not hearing you properly.","start":91.74,"end":93.52,"sentiment":"neutral","sentiment_score":-0.27862989604473115},{"text":"Oh, your leasing agreement with your apartment has been ended.","start":95.979996,"end":100.32,"sentiment":"neutral","sentiment_score":-0.056085703521966936},{"text":"Oh, okay.","start":100.835,"end":101.495,"sentiment":"neutral","sentiment_score":-0.012088958639651537}],"sentiment":"neutral","sentiment_score":-0.11972931099378249,"num_words":22,"start":90.3,"end":101.495},{"sentences":[{"text":"So you're moving out?","start":101.635,"end":103.095,"sentiment":"neutral","sentiment_score":-0.0003914334811270237},{"text":"Okay.","start":105.235,"end":105.735,"sentiment":"neutral","sentiment_score":0.02851669490337372},{"text":"We can go ahead and give you service to your new address.","start":105.875,"end":109.655,"sentiment":"neutral","sentiment_score":0.03027514663214485},{"text":"Do you already have your new address?","start":109.875,"end":112.455,"sentiment":"neutral","sentiment_score":-0.08479772614581245},{"text":"Oh, you you're still looking where to transfer.","start":116.57,"end":119.630005,"sentiment":"neutral","sentiment_score":-0.14321806281805038}],"sentiment":"neutral","sentiment_score":-0.0421586207812652,"num_words":32,"start":101.635,"end":119.630005},{"sentences":[{"text":"You don't have your new location first.","start":119.770004,"end":122.43,"sentiment":"neutral","sentiment_score":-0.13755599835089274},{"text":"How come?","start":127.045,"end":127.865,"sentiment":"neutral","sentiment_score":-0.21296656131744385},{"text":"I'm sorry to hear about that.","start":128.325,"end":130.105,"sentiment":"negative","sentiment_score":-0.3586084097623825},{"text":"Because if because in regards with your new address, if we can service you there, we can definitely transfer and provide you services.","start":130.64499,"end":140.105,"sentiment":"neutral","sentiment_score":0.01606939234973296},{"text":"You can save any connection fee.","start":140.245,"end":142.17,"sentiment":"neutral","sentiment_score":0.12021993038554986}],"sentiment":"neutral","sentiment_score":-0.055671817347915334,"num_words":44,"start":119.770004,"end":142.17},{"sentences":[{"text":"Okay.","start":165.025,"end":165.525,"sentiment":"neutral","sentiment_score":-0.06921207904815674},{"text":"I I got it.","start":165.58499,"end":166.885,"sentiment":"neutral","sentiment_score":-0.057705678045749664},{"text":"And when are you planning to cancel your services?","start":167.025,"end":171.125,"sentiment":"neutral","sentiment_score":-0.03228954722483953},{"text":"Which date?","start":171.265,"end":172.165,"sentiment":"neutral","sentiment_score":-0.02577547263354063},{"text":"July 20.","start":176.01999,"end":177.07999,"sentiment":"neutral","sentiment_score":-0.0022381332237273455}],"sentiment":"neutral","sentiment_score":-0.03592599599829151,"num_words":18,"start":165.025,"end":177.07999},{"sentences":[{"text":"02/00.","start":178.42,"end":179.23999,"sentiment":"neutral","sentiment_score":0.00933549366891384},{"text":"Okay.","start":180.09999,"end":180.59999,"sentiment":"neutral","sentiment_score":0.040131326764822006},{"text":"One moment here.","start":183.14,"end":184.36,"sentiment":"neutral","sentiment_score":0.03852326422929764},{"text":"Saturday.","start":199.19499,"end":199.69499,"sentiment":"neutral","sentiment_score":0.03464413434267044},{"text":"Okay.","start":200.13,"end":200.63,"sentiment":"neutral","sentiment_score":0.055327706038951874}],"sentiment":"neutral","sentiment_score":0.03642977907189301,"num_words":7,"start":178.42,"end":200.63},{"sentences":[{"text":"So, basically, in regards with the cancellation process, it this is the one you're doing, provide thirty days notice request over the phone, and then just ensure that all outstanding balance will be paid.","start":201.09,"end":216.885,"sentiment":"neutral","sentiment_score":0.05664754363105578},{"text":"Okay?","start":216.885,"end":217.385,"sentiment":"neutral","sentiment_score":0.06228528544306755},{"text":"So we can proceed accordingly to your request.","start":217.525,"end":220.405,"sentiment":"neutral","sentiment_score":0.09724222309887409},{"text":"And once your service has been canceled, you will we will be sending a confirmation through the email address we have on record for your reference.","start":220.405,"end":232.16,"sentiment":"neutral","sentiment_score":0.20404873157923037},{"text":"And maybe I'll need to go back.","start":233.42,"end":241.1,"sentiment":"neutral","sentiment_score":-0.04644340489591871}],"sentiment":"neutral","sentiment_score":0.10192635184840153,"num_words":76,"start":201.09,"end":241.1},{"sentences":[{"text":"Okay?","start":241.1,"end":241.6,"sentiment":"neutral","sentiment_score":-0.007564295083284378},{"text":"Started August.","start":242.94,"end":245.2,"sentiment":"neutral","sentiment_score":-0.0044152094051241875},{"text":"Just bear with me here.","start":247.325,"end":248.625,"sentiment":"neutral","sentiment_score":0.031916112452745435},{"text":"I need to search for your order receipt during the time that you activated.","start":248.685,"end":254.305,"sentiment":"neutral","sentiment_score":0.0393078268638679},{"text":"K?","start":255.805,"end":256.305,"sentiment":"neutral","sentiment_score":0.03828908130526543}],"sentiment":"neutral","sentiment_score":0.031816717642156975,"num_words":23,"start":241.1,"end":256.305},{"sentences":[{"text":"Just be on the line while waiting for these details to pull up so I can share it to you.","start":259.79,"end":264.19,"sentiment":"neutral","sentiment_score":0.06525711808353662},{"text":"One moment.","start":264.19,"end":264.93,"sentiment":"neutral","sentiment_score":0.03277364280074835},{"text":"For staying the line.","start":344.89,"end":346.09,"sentiment":"neutral","sentiment_score":0.044779432006180286},{"text":"So based on your record, you started your service last year August August eight two thousand twenty five.","start":346.09,"end":354.59,"sentiment":"neutral","sentiment_score":0.05563936341140005},{"text":"Mohammed?","start":357.61002,"end":358.11002,"sentiment":"neutral","sentiment_score":0.035732701420784}],"sentiment":"neutral","sentiment_score":0.057489969291620785,"num_words":45,"start":259.79,"end":358.11002},{"sentences":[{"text":"Okay.","start":358.81,"end":359.31,"sentiment":"neutral","sentiment_score":0.0510600283741951},{"text":"08/08/2025.","start":359.635,"end":361.73502,"sentiment":"neutral","sentiment_score":0.05923408269882202},{"text":"But, yeah, if you change your mind to stay with Airtel, getting connected to your new address, please let us know.","start":362.275,"end":369.795,"sentiment":"neutral","sentiment_score":0.14783112775711788},{"text":"We'll be more than happy to give you a services to your new address and provide you a discount.","start":369.795,"end":375.40997,"sentiment":"positive","sentiment_score":0.4075721721900137},{"text":"K?","start":376.75,"end":377.06998,"sentiment":"neutral","sentiment_score":0.08670462667942047}],"sentiment":"neutral","sentiment_score":0.25686799284330636,"num_words":43,"start":358.81,"end":377.06998},{"sentences":[{"text":"Just give us a call to provide your new address once you have it.","start":377.06998,"end":381.72998,"sentiment":"neutral","sentiment_score":0.1769479981490544},{"text":"Alright?","start":383.87,"end":384.37,"sentiment":"neutral","sentiment_score":0.10416638851165771},{"text":"Anything else?","start":384.66998,"end":385.72998,"sentiment":"neutral","sentiment_score":0.061375316232442856},{"text":"Okay.","start":387.605,"end":388.005,"sentiment":"neutral","sentiment_score":0.039096150547266006},{"text":"So just ensure your outstanding balance will be paid.","start":388.005,"end":391.285,"sentiment":"neutral","sentiment_score":0.0792737528681755}],"sentiment":"neutral","sentiment_score":0.1280277378305241,"num_words":27,"start":377.06998,"end":391.285},{"sentences":[{"text":"Okay?","start":391.285,"end":391.785,"sentiment":"neutral","sentiment_score":0.05726093798875809},{"text":"Thank you so much, and have a good one.","start":393.285,"end":396.565,"sentiment":"positive","sentiment_score":0.8162372178501553},{"text":"Bye bye.","start":396.565,"end":397.225,"sentiment":"neutral","sentiment_score":0.10099600628018379}],"sentiment":"positive","sentiment_score":0.6337823259333769,"num_words":12,"start":391.285,"end":397.225}]}}]},{"alternatives":[{"transcript":"Yeah. Actually, I would like to stop my services. Yes. Mohammad Ali Madin. Twenty one zero two one nine nine zero. I don't know any other name because this is what I've okay. Yeah. My wife's name is. Eighteen zero two one nine nine eight. Yeah. End of lease. Yeah. That's what I said. It's end of lease, so I can't keep you paying. Sorry? End end of leasing. End of leasing. Leases. And yes. Yes. Yes. Yes. No. No. No. No. No. No. I'm still searching. So yes. No. No. No. I can't transfer it. I don't want Airtel Internet anymore. No. No. No. Yeah. I'll think about it, but right now I would like to cancel. Because last time when I was in the same building, they were, like, saying, we can't cancel and all that blah blah. But this time, I don't want all those things. 2020 of this month. Yes. Yes. Yeah. Yes, sir. So can you tell me when my services started? Okay. Yes. Okay. That's alright. Okay. Sure. No. Yeah. 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This is Airtel accounts. How may I help you today?\n\nChannel 1: Yeah. Actually, I would like to stop my services.\n\nChannel 0: Oh, I'm so sorry to hear about this. But let me just go ahead and pull out your account so I can\n\nChannel 1: Yes.\n\nChannel 0: assist you accordingly. What\n\nChannel 1: Mohammad\n\nChannel 0: is your full name?\n\nChannel 1: Ali Madin.\n\nChannel 0: Thank you. Nice to have you in the line, Mohammed. And your date of birth, please?\n\nChannel 1: Twenty one zero two one nine nine zero.\n\nChannel 0: Oh, okay. I I'm showing two names on the account. What's the other name on your account, please? Just for security measure.\n\nChannel 1: I don't know any other name because this is what I've\n\nChannel 0: Your wife's name or your\n\nChannel 1: okay. Yeah. My wife's name is.\n\nChannel 0: okay. Yeah. It's showing. And then her date of birth, please?\n\nChannel 1: Eighteen zero two one nine nine eight.\n\nChannel 0: Okay. Thank you. That's the date of birth registered. And for documentation purposes, Mohammed, what is the reason you are opting to cancel your subscription or your service?\n\nChannel 1: Yeah. End of lease.\n\nChannel 0: I'm sorry. What is the reason you would like to cancel your services?\n\nChannel 1: Yeah. That's what I said. It's end of lease, so I can't keep\n\nChannel 0: End\n\nChannel 1: you\n\nChannel 0: of?\n\nChannel 1: paying. Sorry?\n\nChannel 0: What's the reason? End of, please? I'm sorry. I'm not\n\nChannel 1: End\n\nChannel 0: hearing you\n\nChannel 1: end\n\nChannel 0: properly.\n\nChannel 1: of leasing. End of leasing.\n\nChannel 0: Oh, your leasing agreement with\n\nChannel 1: Leases.\n\nChannel 0: your apartment has\n\nChannel 1: And\n\nChannel 0: been ended.\n\nChannel 1: yes.\n\nChannel 0: Oh, okay.\n\nChannel 1: Yes. Yes.\n\nChannel 0: So you're moving out? Okay. We can go ahead\n\nChannel 1: Yes.\n\nChannel 0: and give you service to your new address. Do you already have\n\nChannel 1: No.\n\nChannel 0: your\n\nChannel 1: No. No.\n\nChannel 0: new\n\nChannel 1: No.\n\nChannel 0: address?\n\nChannel 1: No. No. I'm still searching. So\n\nChannel 0: Oh, you you're still looking where to transfer. You don't have your\n\nChannel 1: yes.\n\nChannel 0: new location\n\nChannel 1: No. No. No.\n\nChannel 0: first.\n\nChannel 1: I can't transfer it. I don't want Airtel Internet anymore.\n\nChannel 0: How come? I'm sorry to hear about that.\n\nChannel 1: No.\n\nChannel 0: Because if because in regards with your new address, if we can service\n\nChannel 1: No. No.\n\nChannel 0: you there, we can definitely transfer and provide you services. You can save any connection fee.\n\nChannel 1: Yeah. I'll think about it, but right now I would like to cancel. Because last time when I was in the same building, they were, like, saying, we can't cancel and all that blah blah. But this time, I don't want all those things.\n\nChannel 0: Okay. I I got it. And when are you planning to cancel your services? Which date?\n\nChannel 1: 2020 of this month.\n\nChannel 0: July 20.\n\nChannel 1: Yes.\n\nChannel 0: 02/00.\n\nChannel 1: Yes.\n\nChannel 0: Okay. One moment here. Saturday. Okay. So, basically, in regards with the cancellation process, it this is the one you're doing, provide thirty days notice request over the phone, and then just ensure that all outstanding balance will be paid.\n\nOkay? So we can proceed\n\nChannel 1: Yeah.\n\nChannel 0: accordingly to your request. And\n\nChannel 1: Yes,\n\nChannel 0: once\n\nChannel 1: sir.\n\nChannel 0: your service has been canceled, you will we will be sending a confirmation through the email address we have on record for your reference.\n\nChannel 1: So can\n\nChannel 0: And\n\nChannel 1: you\n\nChannel 0: maybe\n\nChannel 1: tell me when my services started?\n\nChannel 0: I'll need to go back. Okay? Started August. Just bear with me here. I need to search for your order receipt during the time that you activated.\n\nK? Just be on the line while waiting for these details to pull up so I can share it to you. One moment. For staying the line. So based on your record, you started your service last year August August eight two thousand twenty five.\n\nMohammed?\n\nChannel 1: Okay.\n\nChannel 0: Okay.\n\nChannel 1: Yes.\n\nChannel 0: 08/08/2025. But, yeah, if you change your mind to stay with Airtel, getting connected to your new address, please let us know. We'll be more than happy to give you a services to your new address and provide you a discount.\n\nChannel 1: Okay.\n\nChannel 0: K?\n\nChannel 1: That's\n\nChannel 0: Just\n\nChannel 1: alright.\n\nChannel 0: give us a call to provide your new address once you have it.\n\nChannel 1: Okay. Sure.\n\nChannel 0: Alright? Anything else?\n\nChannel 1: No.\n\nChannel 0: Okay. So just ensure your outstanding balance will be paid. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: Thank you so much, and\n\nChannel 1: Thank you.\n\nChannel 0: have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.1285308450460434},{"text":"This is Airtel accounts.","start":0.39999998,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.1691090241074562},{"text":"How may I help you today?","start":1.8399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.24997808784246445}],"sentiment":"neutral","sentiment_score":0.20953049713915045,"channel":0,"num_words":11,"start":0.16,"end":3.1399999},{"sentences":[{"text":"Yeah.","start":3.9199998,"end":4.16,"sentiment":"neutral","sentiment_score":-0.10899320244789124},{"text":"Actually, I would like to stop my services.","start":4.16,"end":6.58,"sentiment":"negative","sentiment_score":-0.41291941329836845}],"sentiment":"negative","sentiment_score":-0.3791498343149821,"channel":1,"num_words":9,"start":3.9199998,"end":6.58},{"sentences":[{"text":"Oh, I'm so sorry to hear about 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paid.","start":388.005,"end":391.285,"sentiment":"neutral","sentiment_score":0.0792737528681755},{"text":"Okay?","start":391.285,"end":391.785,"sentiment":"neutral","sentiment_score":0.05726093798875809}],"sentiment":"neutral","sentiment_score":0.0736200785772367,"channel":0,"num_words":11,"start":387.605,"end":391.785},{"sentences":[{"text":"Yeah.","start":392.285,"end":392.785,"sentiment":"neutral","sentiment_score":0.031958069652318954}],"sentiment":"neutral","sentiment_score":0.031958069652318954,"channel":1,"num_words":1,"start":392.285,"end":392.785},{"sentences":[{"text":"Thank you so much, and","start":393.285,"end":395.065,"sentiment":"positive","sentiment_score":0.8629914402961731}],"sentiment":"positive","sentiment_score":0.8629914402961731,"channel":0,"num_words":5,"start":393.285,"end":395.065},{"sentences":[{"text":"Thank you.","start":394.845,"end":395.665,"sentiment":"positive","sentiment_score":0.8391103148460388}],"sentiment":"positive","sentiment_score":0.8391103148460388,"channel":1,"num_words":2,"start":394.845,"end":395.665},{"sentences":[{"text":"have a good one.","start":395.525,"end":396.565,"sentiment":"positive","sentiment_score":0.7577944397926331},{"text":"Bye bye.","start":396.565,"end":397.225,"sentiment":"neutral","sentiment_score":0.10099600628018379}],"sentiment":"positive","sentiment_score":0.5388616286218166,"channel":0,"num_words":6,"start":395.525,"end":397.225}]},"summary":{"result":"success","short":"The customer, Mohammed, wants to cancel his Airtel services due to the end of his lease. The representative, Airtel, asks for his personal information and explains the cancellation process, including setting up a 30-day notice and ensuring his outstanding balance is paid. The representative also offers to provide services to the customer's new address and provides a discount."},"intents":{"segments":[{"text":"Actually, I would like to stop my services.","start_word":12,"end_word":19,"intents":[{"intent":"Stop services","confidence_score":0.38192126}]},{"text":"Because if because in regards with your new address, if we can service No.","start_word":314,"end_word":327,"intents":[{"intent":"Provide new address","confidence_score":0.42767197}]},{"text":"And when are you planning to cancel your services? Which date?","start_word":393,"end_word":403,"intents":[{"intent":"Confirm cancellation plan","confidence_score":0.00003305693}]},{"text":"I need to search for your order receipt during the time that you activated. K?","start_word":515,"end_word":529,"intents":[{"intent":"Search for order receipt","confidence_score":0.084394865}]},{"text":"We'll be more than happy to give you a services to your new address and provide you a discount. Okay. K?","start_word":600,"end_word":620,"intents":[{"intent":"Provide discount","confidence_score":0.5010778}]}]},"sentiments":{"segments":[{"text":"Hi. This is Airtel accounts. How may I help you today? Yeah.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.16118983924388883},{"text":"Actually, I would like to stop my services.","start_word":12,"end_word":19,"sentiment":"negative","sentiment_score":-0.4031913876533508},{"text":"Oh, I'm so sorry to hear about this. But let me just go ahead and pull out your account so I can Yes. assist you accordingly. What Mohammad is your full name? Ali Madin.","start_word":20,"end_word":53,"sentiment":"neutral","sentiment_score":-0.07312367111444473},{"text":"Thank you. Nice to have you in the line, Mohammed.","start_word":54,"end_word":63,"sentiment":"positive","sentiment_score":0.5437971353530884},{"text":"And your date of birth, please? Twenty one zero two one nine nine zero. Oh, okay. I I'm showing two names on the account. What's the other name on your account, please? Just for security measure. I don't know any other name because this is what I've Your wife's name or your okay. Yeah. My wife's name is. okay. Yeah. It's showing. And then her date of birth, please? Eighteen zero two one nine nine eight. Okay. Thank you. That's the date of birth registered. And for documentation purposes, Mohammed, what is the reason you are opting to cancel your subscription or your service? Yeah. End of lease. I'm sorry. What is the reason you would like to cancel your services? Yeah. That's what I said. It's end of lease, so I can't keep End you of? paying. Sorry? What's the reason? End of, please? I'm sorry. I'm not End hearing you end properly. of leasing. End of leasing. Oh, your leasing agreement with Leases. your apartment has And been ended. yes. Oh, okay. Yes. Yes. So you're moving out? Okay. We can go ahead Yes. and give you service to your new address. Do you already have No. your No. No. new No. address? No. No. I'm still searching. So Oh, you you're still looking where to transfer. You don't have your yes. new location No. No. No. first.","start_word":64,"end_word":293,"sentiment":"neutral","sentiment_score":-0.06410061568021774},{"text":"I can't transfer it.","start_word":294,"end_word":297,"sentiment":"negative","sentiment_score":-0.3454571068286896},{"text":"I don't want Airtel Internet anymore. How come?","start_word":298,"end_word":305,"sentiment":"neutral","sentiment_score":-0.2991093099117279},{"text":"I'm sorry to hear about that.","start_word":306,"end_word":311,"sentiment":"negative","sentiment_score":-0.35491329431533813},{"text":"No. Because if because in regards with your new address, if we can service No. No. you there, we can definitely transfer and provide you services. You can save any connection fee. Yeah. I'll think about it, but right now I would like to cancel. Because last time when I was in the same building, they were, like, saying, we can't cancel and all that blah blah.","start_word":312,"end_word":378,"sentiment":"neutral","sentiment_score":-0.1308238012577171},{"text":"But this time, I don't want all those things.","start_word":379,"end_word":387,"sentiment":"negative","sentiment_score":-0.39123496413230896},{"text":"Okay. I I got it. And when are you planning to cancel your services? Which date? 2020 of this month. July 20. Yes. 02/00. Yes. Okay. One moment here. Saturday. Okay. So, basically, in regards with the cancellation process, it this is the one you're doing, provide thirty days notice request over the phone, and then just ensure that all outstanding balance will be paid. Okay? So we can proceed Yeah. accordingly to your request. And Yes, once sir. your service has been canceled, you will we will be sending a confirmation through the email address we have on record for your reference. So can And you maybe tell me when my services started? I'll need to go back. Okay? Started August. Just bear with me here. I need to search for your order receipt during the time that you activated. K? Just be on the line while waiting for these details to pull up so I can share it to you. One moment. For staying the line. So based on your record, you started your service last year August August eight two thousand twenty five. Mohammed? Okay. Okay. Yes. 08/08/2025. But, yeah, if you change your mind to stay with Airtel, getting connected to your new address, please let us know.","start_word":388,"end_word":599,"sentiment":"neutral","sentiment_score":0.06745738536119461},{"text":"We'll be more than happy to give you a services to your new address and provide you a discount.","start_word":600,"end_word":618,"sentiment":"positive","sentiment_score":0.40394648909568787},{"text":"Okay. K? That's Just alright. give us a call to provide your new address once you have it. Okay. Sure. Alright? Anything else? No. Okay. So just ensure your outstanding balance will be paid. Okay? Yeah.","start_word":619,"end_word":654,"sentiment":"neutral","sentiment_score":0.11581530421972276},{"text":"Thank you so much, and Thank you. have a good one.","start_word":655,"end_word":665,"sentiment":"positive","sentiment_score":0.810218334197998},{"text":"Bye bye.","start_word":666,"end_word":667,"sentiment":"neutral","sentiment_score":0.32757529616355896}],"average":{"sentiment":"neutral","sentiment_score":0.0026519102627846833}}}}