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Is now still a good time for you? Yeah. Perfect. Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yep. Perfect. And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address for me, please? Perfect. That's exactly what I have here. And how's your morning been so far? I've been busy? That's nice. Oh, yeah? What's what's happened? Oh, jeez. Okay. Let's go ahead. Yeah. Yeah. Yeah. Yeah. This is very traumatic. Yeah. Yeah. That's obviously very hard and very traumatizing. Sorry to hear that. Yeah. Yeah. Well, hopefully, at least I'm glad to hear that your son is doing a little bit better. And hopefully yeah. That's good. Yeah. That's good. I'm glad. And, obviously yeah. So, hopefully, obviously, from here, things will start to look a bit better for you. And if there's anything else you know? And, you know, if there's anything else at any point in time that we obviously can help you with, we're always here. Just reach out. Obviously, with with your son and everything, it's a bit tricky, obviously, with what we can do. Yeah. Mhmm. Yeah. And how get some money. Yeah. And yeah. And how how long have you been on Centrelink for? Do you know roughly? Would you say more than twenty six weeks? Close? Okay. Maybe? Okay. Yeah. No. That's okay. Now so what I can do, obviously, after this call is that I can pass you over through case management who deals with their financial hardship. So they can then kind of send you the paperwork, a bit more information, all the eligibility criteria, and everything like that so that you can obviously then cross reference your paper and see okay. As soon as you can, you wanna yep. Yes. We can start that process, which I think will be good anyway, like you said, especially with the situation. That way, we have, you know, all the paperworks with you. You can cross reference, and then we work with you to see, obviously, if we can access some of that financial hardship for you and assist a little bit financially with everything that is going on for you. Yeah. Yep. Okay. Perfect. I will get my colleague, Caden, who deals with kind of case management. I will inform him after we speak today. And then, sir, you will receive an email from him with kind of the documents and everything like that. He's direct contact and everything like that as well. So you can always just give us a call if you have any questions with the paperwork or unsure if you meet the eligibility and and how much and anything like that. And if some reason you can't get a hold of him, you can always just call me as well. Yeah. Alright. Perfect. I'll make a little note. Yes. Yes. Yes. Doesn't give you too much. And and that's obviously super is there for your retirement, but it's also in those situations. That's why they do have that provision for financial hardship or compassionate grounds. So if you need it, like, if you needed to to survive to pay your bills and expenses, you don't need to use it. You know? And then, hopefully, you'll get to a point where you you find another job and then eggs exactly. So it's one of the kind of those things. And so is the plan for you to eventually look at a job? Are you looking at the moment, or what's kind of the plan, or is it kind of just on hold? Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yep. Everything. Yeah. Yeah. Yeah. Like what do you do? Yeah. Exactly. And it's it's always one of those things where it's like, I feel like everything always happens at once. It's like, usually, when there's something happening, it's everything. And you're like, come on. Give me a break, please. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. At least, I guess, you guys are under the same roof and hopefully can support each other in in some way. Yeah. Yeah. No. That's great. And I do just with your partner as well, I don't have them listed here. So next up, Keen, I currently have Corey, which I believe is your mom. Is that correct? Yep. Would you like to maintain that, or would you like to add your partner? Yep. Yep. Okay. Perfect. And so are you in a yes. Yes. Perfect. And so would you be in a disfracter relationship now with your partner if you live together? Yeah. Yeah. Yeah. Yeah. I could just pull partner. It doesn't have to be anything specific. It's just I had you down here a single last time, and it doesn't really, like, change anything per se. It would be more, sorry, obviously, from, like, a beneficiary point of view if you ever wanted to nominate the the person and anything like that or, like, next of Ken. Yeah. And and, honestly, next of Ken would just need someone. So more than happy to just leave that with your mom. And if for whatever reason you wanna change it, just let us know just so we do have, like, someone in the event that, you know, we can't get in touch with you for whatever reason. And that is just so much contact. Yeah. Yeah. It it's completely up to you. I can have both on file if you would like, but it's completely up to you. Yeah? Okay. No. Alright. Perfect. So your partner's name, please? Yep. Perfect. And best phone number? Yep. Yep. Yep. 847. Beautiful. Thank you so much. Perfect. I'll obviously just leave your employment stuff for now. If things do get a bit better and you do find something, just let us know, and then we can always just update your records and, obviously, contribution forms and stuff like that we can assist with. But, obviously, I understand that right now, there's there's a lot going on. So, obviously, if that comes, just just let us know. Yeah. Yeah. Yeah. But exactly. That's good. At least, hopefully, you've been through the whole family has been through the worst, and now you can come out stronger and just upwards from here. Yeah. Yeah. Yeah. Well, he's lucky to have you. Yeah. But lucky he has you guys at least there. You know? Not everyone does. Yeah. That's perfect. Well, I will try not to keep today too long for you. Okay. Perfect. Okay. Yeah. Now we've got a bit of time. Now asset wise, you still have the motor vehicle, did you say? Okay. And is it valid at about 55,000? Yep. And loan, I have about 57. That'd be good. Okay. Perfect. Right. Especially because cars do depreciate and then with interest and stuff, the car loan. And have you tried speaking through the car company in regards to, like, a payment plan or anything like that? Are they quite accommodating? Okay. Okay. Good. Yeah. Yeah. Okay. Okay. That's good. That's good. Otherwise, I have here you had a storage shed last time, and you had about contents and stuff for about 10,000? Okay. Yep. Yep. Yep. Okay. Yeah. And how much would you say, or would you say about 10,000 would be, like, from your furniture and then the rest would kind of be hers? Or Your stuff will be good. Just kind of, like, if something yeah. Just kind of what you have. Okay. Perfect. Oh, nice. Okay. I'll just leave it I'll I'll do 10 to 15, and at least it's a a bit of a range. And, otherwise, when it comes to kind of learn some stuff Yep. I have here that you were kind of paying off a loan from, like, a previous kind of bad divorce, like, ten years ago or something like that. Oh, oh, beautiful. Sorry. That's all like, you don't have to pay that off. Oh, Okay. Yeah. Yeah. Okay. That's really good, though. Do you know when that got kind of sorted, roughly? Yeah. Okay. Alright. I'll just put it back late last year slash early this year, which is good. Now, otherwise, kind of health wise, you kind of already touched on it, obviously, like your back. Do you still take the cholesterol medication as well? Yep. And the doctor's still happy? Like, it's all managed? Yeah. Oh, right. That's good. Yeah. Yeah. And, hopefully, with a bit more time. Yeah. Beautiful. That's good. Now, Craig, when it comes to estate planning, do you have a will in place or power of attorney or anything? Nope? Is that something that you have on the to do list eventually? Yeah? Yeah. They they do add up. If you would like, and it's obviously Mhmm. It would be maybe sometimes what they can assist with also is, like, power of attorney. If you've ever thought about something like that or if you ever were in a situation where you couldn't make decisions yourself, that's when you can then kind of nominate someone through acts on your behalf that you trust and that kind of thing. Yeah. Yeah. Would you like me to get the team to email you, like, pricing in a firm that we work with closely, or do you know someone local that you could help potentially when you are ready? Okay. No. Correct. Alright. Well, what yep. Whatever is competitive. Yes. Okay. Perfect. Yeah. Well, what I will do I mean, you can always as an alternative, you can always get, like, real kits and stuff from the post office, which is a lot cheaper. They do. It changes a lot where you go and then state wise. I'm not too sure, but it's usually, like, a lot cheaper. The the things to be mindful of is, obviously, when you do complete it, because you don't have, like, a lawyer cross reference anything, it's it's through make sure that you complete it correctly. So it does, like, hold up in court if something ever were to happen. So it is an alternative, but what I will do is I will get the team just to email you the brochures of the lawyer firm that we work with. That way, you have it in your inbox, you have prices, and you can either use that as a comparison when you're looking locally. Or if you do wanna, you know, engage them or have a chat to them, at least you have the information in your inbox. Yeah. Okay. Perfect. Now when it comes through your superannuation, though, I don't currently have a valid nomination on file. So do you remember receiving those documents in the post at all and from us? Sorry. It it would have come from Oakview, and it was the form. Okay. Do you yeah. That's okay. Yes. Okay. We'll get that sorted. And do you have access to a printer, or do you prefer post? Okay. Because what I can do then, that way, like, if for some reason you you move or it gets lost, having it in your inbox, at least you have the copy there. And then that way, you can print them off, complete the forms, and then send it back to us, and it doesn't get lost in the post. And then I will make sure we get that sorted and uploaded for you. Alright. Perfect. Now I think the form that my colleague Whitlam would have spoken to you about as well is that TPA form, which I will get him to send via email as well. Basically, what it is, it is a third party authority. It was something you you would have completed before, and it all it is is for MRSA. Just so that we can get some updated research for you, they do expire. So the one we had on file recently did expire. So I want to just make sure we we complete another one just so that I can cross reference to make sure that we have everything set up for you correctly, especially if you are not working and not making contributions. I wanna make sure that we keep those insurances active. Because if there is not contributions being received for sixteen months and you haven't completed something that's called, like, a opt in form, there is a chance that they could lapse, which we do not want. So com completing that form when you have a moment is very important. If, obviously, you could try when you have a moment to return that, that would be great. And then I will make sure everything is all set up on our end. Yep. Yep. Okay. Great. Perfect. We'll we'll I'll get the team. Exactly. Exactly. And I will get them through email that to you, and I'll keep a look at that. We'll get it all sorted. Now, otherwise, when it comes to, I guess, like, how your superannuation is invested, I know kind of last year, we went through a pretty extensive risk profile questionnaire to determine, obviously, your fluctuations and level of risk and what you are thinking. Has any of that changed for you, or is it all kind of the same where you are comfortable with the same level of risk and or has anything changed for you in that area? Yep. Mhmm. We can mhmm. Mhmm. Something to consume. Yep. Okay. So what we can do, there's a couple of different factors. Where if someone wants something very specific, there's two ways we can go about it. Either if you tell me, oh, this is kind of what I'm thinking, but I don't know what type of investment or whether it's good is for me to go and do the research and determine whether I think it is a good idea or not, and then make a formal recommendation. Or if you are adamant that that's what you want irrespective, we can just authorize it on behalf of your request, but that means it's without advice. Okay. Research. Okay. Perfect. Now with the only kind of little hesitation I have right now is if we were to change your investments right now, and then let's say in two weeks, you need to take some money out for financial hardship, that could obviously change because I don't want you to paying, like, transaction fees or or anything like that to make an investment change and then sell it down and then get the financial hardship. So if you are comfortable with it, I would suggest let's do the financial hardship first or at least do an assessment where you go, okay. Yes. I wanna take out money or no. Let's hold off for longer. And then following that is when that then has been finalized, either you do take some money because then I also know how much is left and can make sure everything is tailored for you. Then do kind of the research of considering, like, SpaceX or any kind of investment in that space, whether that would then be suitable for your portfolio just because things are potentially changing a little bit. Does that make sense, Craig? Yep. Are you happy with that to kind of do the financial hardship first just to yep. Okay. To do to do both? Okay. Perfect. Just because I would absolutely hate to to do, like, okay. Cool. Based on your superannuation balance right now, and we'll do all these investments. And then, like, a week later, you need to take some money out for financial hardship. I'm paying, like, unnecessary transaction fees. Like, I don't want that for you. So we'll do that first, and I will also let Kayden know who's the person for financial hardship that as soon as you guys have come through an agreement, whether that is taking out some money once that's finalized or whether you wait for him to kind of let me know, and then I will go and do that research for you and put together a proposal. Yep. Alright. Perfect. Now Yeah. Alright. Perfect. No. That is great. Now, obviously, with your risk profile as well, because, obviously, space investments and and SpaceX and stuff like that is your growth investments can be a little bit, like, riskier in the short term, have obviously a bit of fluctuations that you've been following. Obviously, the share price and stuff of it, it sometimes goes through the roof and then drops. Okay. Perfect. So you do kind of understand that with group investments, they do fluctuate more than, like, your defensive investments, and you are comfortable with, like, fluctuations in the short term? Mhmm. Defense? Okay. We can definitely usually, when we do, obviously anything specific in that area. Yeah. Yeah. We can definitely take that into consideration, and I'll I'll have a look at, you know, different portfolios and whether that would kind of suit for you and your goals. Now just to make sure, obviously, that I can then realign everything back to your risk profile, At the moment, we have you invested in a high growth portfolio. Do you remember what it means to be a high growth investor at all, Craig? Vaguely. Basically yes. And it does tell me that, you know, it's often for investors where they're looking at getting as much growth as you possibly can out of your superannuation while you still have plenty of time until you want to, you know, completely retire or access everything. Also, for people who do understand and are comfortable seeing a bit of that fluctuation in the short term as a result. Now what I will actually do do you have access to your emails at the moment? Yeah. Okay. Perfect. So what I have done is I have just sent you an email with some documents to go through, And one of them is kind of showing us a bit more in regards to that recent profile, which I often find helpful while we are talking about this. So let me know if you've got that email and if you can access it. Yes. Now it will say sign now or click here to sign or something like that. It will so when you click on the link, it won't get you to sign right away. It will allow you to open up and look at everything first just to make sure you're happy before it prompts you to sign anything. So let me know when you can see the first attachment. So let me know what you can see, and we can do it in a way that it looks for you. Okay. K. So the first document should have been super insurance summary. Yeah. Okay. Sorry. That one here shows you, obviously, your superannuation in Hub 24, so that's why you do have majority of your super. Now you have MRSA underneath it. Now I have done a little asterisk in regards to the MRSA just because the that TPA I mentioned had expired. So the only information I currently have is a little bit outdated. So I wanna make sure we get that TPA so that I can update and make sure this is all good for you. Makes sense? Yep. Okay. Perfect. Same. I do wanna triple check those insurances and make sure that everything is all good. Otherwise, last time, you did have about so you have true life and then true total permanent disability insurance covers. You have one of 580,455 and then another one of a 115,000, same for your TPD. And from the research, it's pretty cheap. It's only about 432 per annum. But I do wanna triple check that for you as well as soon as I get that TPA from us back from you. Yep. Okay. Perfect. Now next one, was that a performance report? That the hub 20 four. Yeah. So this one here shows you all your individual investments, how they have performed, and what has happened in the last twelve months. Now, obviously, if you've been tracking the market and different investments, you would have obviously seen that the last twelve months have been a little bit turbulent. We've obviously had a lot going on in the world, obviously, the war and then everything in The US with Trump and Taurus and everything. In saying that, though, even though you currently are in a high growth portfolio where we do see more fluctuations than there are uncertainty in the market, your portfolio has still done really well considering. So after fees, your portfolio in the last twelve months has still gone up by 7.78%, which is an equivalent of about 18,051. And that is just from, obviously, growth of your investments. So, obviously, not contributions or anything like that. So very happy with those investments. But like I said, I will research and consider space investments and defensive for you to see how we could potentially incorporate that into your portfolio. Yeah. Yes. And you do have quite a lot of yes. And you do have quite a bit already in your portfolio. So you do have, like, a lot of technology companies. You have, like, cybersecurity and stuff as well, which is kind of on the other side, But still you still have quite a bit in that space. You also have one of your biggest shareholding is iShares S and P five hundred, which invests in the 500 largest companies listed in The US. So that gives you a lot of kind of diversification and exposure because a lot of your kind of big tech companies in America are doing well and are obviously in those top 500 in size. So they do give you some exposure through that. But I'll kind of deep dive a little bit more into it with your wishes as well and seeing what we can put together. Yeah. No. No worries. Now next one is that that Vanguard index chart, like the graph. Yes. So this one here, do you remember seeing this last year? Yeah. Okay. Perfect. And, obviously, if you are quite familiar, you may have seen something like this before as well. But a good way to look at it is breaking down how this relates through your risk profile. So like I kind of touched on earlier, you are currently in a high growth portfolio. What that also means is that we have 90% currently invested in what we call your growth investment. Now this is a combination of your top four. So that includes US shares, which you can see, like, the the light green color, Australian shares, which is, like, the dark green, international shift, which is, like, your yellow, and then your property as well, which is, like, you know, that kind of maroon color. So this is where you have about 90% at the moment. Obviously, you can see here that long term, they grow the most. Also, fluctuate the most, though, in the short term depending on, obviously, what is happening in the world. Yep. You then have 10% in defensive. So that will be like a combination of your bottom three. Also, kind of gold falls a little bit into this category as well to give you that kind of stabilization, which you can see they are a lot more steady. They don't grow as much, but they don't fluctuate as much either. So at the moment, we only have about 10% in this. Does that make sense? Yep. Now, typically, in a high growth portfolio as well, we want to make sure that you have enough time for these kind of fluctuations as well. So, typically speaking, we like to see about eight years until retirement in a high growth portfolio. So, obviously, at the moment, we're with the current legislation, the earliest that you can access all of your superannuation is at the age of 60. So you do have eight years until you can access everything. Are you planning on, obviously, pending life? Are you planning on working until 60, past 60? What what are you thinking? Okay. But are you comfortable? Yeah. Yeah. Yeah. No. And and I totally understand that as well. And, obviously, from the way things are for you at the moment, are you still comfortable by taking on that kind of level of risk as well with your investments? Okay. Cool. Perfect. And, yeah, long term high growth, you see you see that growth. As long as, obviously, you are aware that there will be some fluctuations and especially if we're looking at, obviously, different space investments, I do wanna factor that in as well that if we are swapping some growth, we'll try to keep you within the same risk profile as much as possible while obviously considering your goals and wishes as well. Yep. Alright. Perfect. Now what is the next document you have there, Craig? Yeah. That that's okay. Even try to get out and then go back in. Okay. Well, let me see if you can access it. Sometimes it makes it tricky maybe for on the phone. So if you are happy, I can always just go through the last couple of documents with you, and then you you can always you can always go and download them if you wanna have a look at the rest of them. If you have any issues, struggle downloading them, you can always let me know, and I can always get the team to email you because we have all we always have it all on file for you. Yeah. Now, basically, the rest of the documents are not as fine as the ones you've seen. Sorry. It doesn't matter too much, but one is your Oakview services guide. You would have seen this one every year. It is one of those compliance documents, but it does give you all the important information in regards to us here at Oakview. Nothing has changed, though. We've had a bit of an extension to the team, which is nice, and then also a bit of updated marketing. But if you do end up going back and having a look through it, you will see myself on page 10 if you do wanna put a face to the voice as well. There we go. Now what you also would have seen, which was the documents he asked you to sign, that was a tax file number opt in form. It's just a compliance form to say we are keeping your tax file number secure and safe on file. The other one was the ongoing status agreement. So this is the one that kind of every year that, obviously, if you are happy, is for you to sign to say that you are happy to stay on as a client. Now I do wanna stress, Craig, that there has been no changes whatsoever in regards to the fee structure. So it hasn't gone up or anything like that. It stays exactly the same at 1.65 from superannuation. So no changes there, and it is also not a lock in contract. So if for forever, you know, for some reason you are not happy or and something changes or you move overseas or whatever it might be, it's not like you are locked into a twelve month contract. The the fee comes out on a monthly basis to make it more fair to you and give you the flexibility, but it is something you have to sign every twelve months just to say you are happy and so we can obviously keep servicing your account and manage your investments and everything for you. Yep. Yeah. Oh, great. Perfect. The last document was a it's called a lost super authority. We like to do this every now and then. And, basically, what it is is it just lets us search with the ATO. If for some reason you have an old super fund open that you didn't know about or one employer just put, like, one contribution into something, It just lets us search the records and see if we can find something. If we do, we will let you know. We'll do research on the account and see if it's appropriate to consolidate to make sure you don't have multiple funds open if it's not necessary. If we do find anything, we'll let you know. Obviously, with the ATO, this can take a little bit of some time. So this is something we we send off. If we get a hit, I will let you know and then see what we want to do from there on. But it's just good to do every now and then just to triple check for you. Yep. Perfect. Now that was essentially all the documents here. So, basically, from from today is that I will go and speak to my colleague, Kagan, like I mentioned, in regards to that financial hardship. I will get him through kind of keep me in the loop on how things are going and what you guys end up deciding. In the meantime, I will get my colleague, Whitlam, to email you that PPA, which is very important because it makes sure I can check your insurances and everything is good with MRSA as well as those beneficiary forms for your superannuation. So if we can kind of co do that, it means that when the financial hardship is sorted, I have everything I need so that I can then proceed with that research on your investments. Perfect. Now, Craig, do you have any other questions for me at this point in time otherwise? No. Yep. Exactly. If there is anything that you need at any point in time, though, don't hesitate to send me an email or or give me a call or call the office, and they can always book you in with myself as well if there is anything else that I can help you with at any point in time. And, hopefully yeah. No. I'm I'm always there, and I do really hope that everything is on the upwards now. And and we have really good things to look forward to. Yes. Yep. Yes. I have my fingers crossed for you as well. No problem, Craig. Anything you need, just call me. Okay? No worries. You too. We're 16. 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afternoon. Is this Craig? This is Veronica from Oakview Financial. How are you? Yeah.\n\nI'm good. Thanks. I had you booked in to go over your annual review. Is now still a good time for you? Yeah.\n\nPerfect. Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yep. Perfect. And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address for me, please?\n\nPerfect. That's exactly what I have here. And how's your morning been so far? I've been busy? That's nice.\n\nOh, yeah? What's what's happened? Oh, jeez. Okay. Let's go ahead.\n\nYeah. Yeah. Yeah. Yeah. This is very traumatic.\n\nYeah. Yeah. That's obviously very hard and very traumatizing. Sorry to hear that. Yeah.\n\nYeah. Well, hopefully, at least I'm glad to hear that your son is doing a little bit better. And hopefully yeah. That's good. Yeah.\n\nThat's good. I'm glad. And, obviously yeah. So, hopefully, obviously, from here, things will start to look a bit better for you. And if there's anything else you know?\n\nAnd, you know, if there's anything else at any point in time that we obviously can help you with, we're always here. Just reach out. Obviously, with with your son and everything, it's a bit tricky, obviously, with what we can do. Yeah. Mhmm.\n\nYeah. And how get some money. Yeah. And yeah. And how how long have you been on Centrelink for?\n\nDo you know roughly? Would you say more than twenty six weeks? Close? Okay. Maybe?\n\nOkay. Yeah. No. That's okay. Now so what I can do, obviously, after this call is that I can pass you over through case management who deals with their financial hardship.\n\nSo they can then kind of send you the paperwork, a bit more information, all the eligibility criteria, and everything like that so that you can obviously then cross reference your paper and see okay. As soon as you can, you wanna yep. Yes. We can start that process, which I think will be good anyway, like you said, especially with the situation. That way, we have, you know, all the paperworks with you.\n\nYou can cross reference, and then we work with you to see, obviously, if we can access some of that financial hardship for you and assist a little bit financially with everything that is going on for you. Yeah. Yep. Okay. Perfect.\n\nI will get my colleague, Caden, who deals with kind of case management. I will inform him after we speak today. And then, sir, you will receive an email from him with kind of the documents and everything like that. He's direct contact and everything like that as well. So you can always just give us a call if you have any questions with the paperwork or unsure if you meet the eligibility and and how much and anything like that.\n\nAnd if some reason you can't get a hold of him, you can always just call me as well. Yeah. Alright. Perfect. I'll make a little note.\n\nYes. Yes. Yes. Doesn't give you too much. And and that's obviously super is there for your retirement, but it's also in those situations.\n\nThat's why they do have that provision for financial hardship or compassionate grounds. So if you need it, like, if you needed to to survive to pay your bills and expenses, you don't need to use it. You know? And then, hopefully, you'll get to a point where you you find another job and then eggs exactly. So it's one of the kind of those things.\n\nAnd so is the plan for you to eventually look at a job? Are you looking at the moment, or what's kind of the plan, or is it kind of just on hold? Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yep.\n\nEverything. Yeah. Yeah. Yeah. Like what do you do?\n\nYeah. Exactly. And it's it's always one of those things where it's like, I feel like everything always happens at once. It's like, usually, when there's something happening, it's everything. And you're like, come on.\n\nGive me a break, please. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. At least, I guess, you guys are under the same roof and hopefully can support each other in in some way. Yeah. Yeah.\n\nNo. That's great. And I do just with your partner as well, I don't have them listed here. So next up, Keen, I currently have Corey, which I believe is your mom. Is that correct?\n\nYep. Would you like to maintain that, or would you like to add your partner? Yep. Yep. Okay.\n\nPerfect. And so are you in a yes. Yes. Perfect. And so would you be in a disfracter relationship now with your partner if you live together?\n\nYeah. Yeah. Yeah. Yeah. I could just pull partner.\n\nIt doesn't have to be anything specific. It's just I had you down here a single last time, and it doesn't really, like, change anything per se. It would be more, sorry, obviously, from, like, a beneficiary point of view if you ever wanted to nominate the the person and anything like that or, like, next of Ken. Yeah. And and, honestly, next of Ken would just need someone.\n\nSo more than happy to just leave that with your mom. And if for whatever reason you wanna change it, just let us know just so we do have, like, someone in the event that, you know, we can't get in touch with you for whatever reason. And that is just so much contact. Yeah. Yeah.\n\nIt it's completely up to you. I can have both on file if you would like, but it's completely up to you. Yeah? Okay. No.\n\nAlright. Perfect. So your partner's name, please? Yep. Perfect.\n\nAnd best phone number? Yep. Yep. Yep. 847.\n\nBeautiful. Thank you so much. Perfect. I'll obviously just leave your employment stuff for now. If things do get a bit better and you do find something, just let us know, and then we can always just update your records and, obviously, contribution forms and stuff like that we can assist with.\n\nBut, obviously, I understand that right now, there's there's a lot going on. So, obviously, if that comes, just just let us know. Yeah. Yeah. Yeah.\n\nBut exactly. That's good. At least, hopefully, you've been through the whole family has been through the worst, and now you can come out stronger and just upwards from here. Yeah. Yeah.\n\nYeah. Well, he's lucky to have you. Yeah. But lucky he has you guys at least there. You know?\n\nNot everyone does. Yeah. That's perfect. Well, I will try not to keep today too long for you. Okay.\n\nPerfect. Okay. Yeah. Now we've got a bit of time. Now asset wise, you still have the motor vehicle, did you say?\n\nOkay. And is it valid at about 55,000? Yep. And loan, I have about 57. That'd be good.\n\nOkay. Perfect. Right. Especially because cars do depreciate and then with interest and stuff, the car loan. And have you tried speaking through the car company in regards to, like, a payment plan or anything like that?\n\nAre they quite accommodating? Okay. Okay. Good. Yeah.\n\nYeah. Okay. Okay. That's good. That's good.\n\nOtherwise, I have here you had a storage shed last time, and you had about contents and stuff for about 10,000? Okay. Yep. Yep. Yep.\n\nOkay. Yeah. And how much would you say, or would you say about 10,000 would be, like, from your furniture and then the rest would kind of be hers? Or Your stuff will be good. Just kind of, like, if something yeah.\n\nJust kind of what you have. Okay. Perfect. Oh, nice. Okay.\n\nI'll just leave it I'll I'll do 10 to 15, and at least it's a a bit of a range. And, otherwise, when it comes to kind of learn some stuff Yep. I have here that you were kind of paying off a loan from, like, a previous kind of bad divorce, like, ten years ago or something like that. Oh, oh, beautiful. Sorry.\n\nThat's all like, you don't have to pay that off. Oh, Okay. Yeah. Yeah. Okay.\n\nThat's really good, though. Do you know when that got kind of sorted, roughly? Yeah. Okay. Alright.\n\nI'll just put it back late last year slash early this year, which is good. Now, otherwise, kind of health wise, you kind of already touched on it, obviously, like your back. Do you still take the cholesterol medication as well? Yep. And the doctor's still happy?\n\nLike, it's all managed? Yeah. Oh, right. That's good. Yeah.\n\nYeah. And, hopefully, with a bit more time. Yeah. Beautiful. That's good.\n\nNow, Craig, when it comes to estate planning, do you have a will in place or power of attorney or anything? Nope? Is that something that you have on the to do list eventually? Yeah? Yeah.\n\nThey they do add up. If you would like, and it's obviously Mhmm. It would be maybe sometimes what they can assist with also is, like, power of attorney. If you've ever thought about something like that or if you ever were in a situation where you couldn't make decisions yourself, that's when you can then kind of nominate someone through acts on your behalf that you trust and that kind of thing. Yeah.\n\nYeah. Would you like me to get the team to email you, like, pricing in a firm that we work with closely, or do you know someone local that you could help potentially when you are ready? Okay. No. Correct.\n\nAlright. Well, what yep. Whatever is competitive. Yes. Okay.\n\nPerfect. Yeah. Well, what I will do I mean, you can always as an alternative, you can always get, like, real kits and stuff from the post office, which is a lot cheaper. They do. It changes a lot where you go and then state wise.\n\nI'm not too sure, but it's usually, like, a lot cheaper. The the things to be mindful of is, obviously, when you do complete it, because you don't have, like, a lawyer cross reference anything, it's it's through make sure that you complete it correctly. So it does, like, hold up in court if something ever were to happen. So it is an alternative, but what I will do is I will get the team just to email you the brochures of the lawyer firm that we work with. That way, you have it in your inbox, you have prices, and you can either use that as a comparison when you're looking locally.\n\nOr if you do wanna, you know, engage them or have a chat to them, at least you have the information in your inbox. Yeah. Okay. Perfect. Now when it comes through your superannuation, though, I don't currently have a valid nomination on file.\n\nSo do you remember receiving those documents in the post at all and from us? Sorry. It it would have come from Oakview, and it was the form. Okay. Do you yeah.\n\nThat's okay. Yes. Okay. We'll get that sorted. And do you have access to a printer, or do you prefer post?\n\nOkay. Because what I can do then, that way, like, if for some reason you you move or it gets lost, having it in your inbox, at least you have the copy there. And then that way, you can print them off, complete the forms, and then send it back to us, and it doesn't get lost in the post. And then I will make sure we get that sorted and uploaded for you. Alright.\n\nPerfect. Now I think the form that my colleague Whitlam would have spoken to you about as well is that TPA form, which I will get him to send via email as well. Basically, what it is, it is a third party authority. It was something you you would have completed before, and it all it is is for MRSA. Just so that we can get some updated research for you, they do expire.\n\nSo the one we had on file recently did expire. So I want to just make sure we we complete another one just so that I can cross reference to make sure that we have everything set up for you correctly, especially if you are not working and not making contributions. I wanna make sure that we keep those insurances active. Because if there is not contributions being received for sixteen months and you haven't completed something that's called, like, a opt in form, there is a chance that they could lapse, which we do not want. So com completing that form when you have a moment is very important.\n\nIf, obviously, you could try when you have a moment to return that, that would be great. And then I will make sure everything is all set up on our end. Yep. Yep. Okay.\n\nGreat. Perfect. We'll we'll I'll get the team. Exactly. Exactly.\n\nAnd I will get them through email that to you, and I'll keep a look at that. We'll get it all sorted. Now, otherwise, when it comes to, I guess, like, how your superannuation is invested, I know kind of last year, we went through a pretty extensive risk profile questionnaire to determine, obviously, your fluctuations and level of risk and what you are thinking. Has any of that changed for you, or is it all kind of the same where you are comfortable with the same level of risk and or has anything changed for you in that area? Yep.\n\nMhmm. We can mhmm. Mhmm. Something to consume. Yep.\n\nOkay. So what we can do, there's a couple of different factors. Where if someone wants something very specific, there's two ways we can go about it. Either if you tell me, oh, this is kind of what I'm thinking, but I don't know what type of investment or whether it's good is for me to go and do the research and determine whether I think it is a good idea or not, and then make a formal recommendation. Or if you are adamant that that's what you want irrespective, we can just authorize it on behalf of your request, but that means it's without advice.\n\nOkay. Research. Okay. Perfect. Now with the only kind of little hesitation I have right now is if we were to change your investments right now, and then let's say in two weeks, you need to take some money out for financial hardship, that could obviously change because I don't want you to paying, like, transaction fees or or anything like that to make an investment change and then sell it down and then get the financial hardship.\n\nSo if you are comfortable with it, I would suggest let's do the financial hardship first or at least do an assessment where you go, okay. Yes. I wanna take out money or no. Let's hold off for longer. And then following that is when that then has been finalized, either you do take some money because then I also know how much is left and can make sure everything is tailored for you.\n\nThen do kind of the research of considering, like, SpaceX or any kind of investment in that space, whether that would then be suitable for your portfolio just because things are potentially changing a little bit. Does that make sense, Craig? Yep. Are you happy with that to kind of do the financial hardship first just to yep. Okay.\n\nTo do to do both? Okay. Perfect. Just because I would absolutely hate to to do, like, okay. Cool.\n\nBased on your superannuation balance right now, and we'll do all these investments. And then, like, a week later, you need to take some money out for financial hardship. I'm paying, like, unnecessary transaction fees. Like, I don't want that for you. So we'll do that first, and I will also let Kayden know who's the person for financial hardship that as soon as you guys have come through an agreement, whether that is taking out some money once that's finalized or whether you wait for him to kind of let me know, and then I will go and do that research for you and put together a proposal.\n\nYep. Alright. Perfect. Now Yeah. Alright.\n\nPerfect. No. That is great. Now, obviously, with your risk profile as well, because, obviously, space investments and and SpaceX and stuff like that is your growth investments can be a little bit, like, riskier in the short term, have obviously a bit of fluctuations that you've been following. Obviously, the share price and stuff of it, it sometimes goes through the roof and then drops.\n\nOkay. Perfect. So you do kind of understand that with group investments, they do fluctuate more than, like, your defensive investments, and you are comfortable with, like, fluctuations in the short term? Mhmm. Defense?\n\nOkay. We can definitely usually, when we do, obviously anything specific in that area. Yeah. Yeah. We can definitely take that into consideration, and I'll I'll have a look at, you know, different portfolios and whether that would kind of suit for you and your goals.\n\nNow just to make sure, obviously, that I can then realign everything back to your risk profile, At the moment, we have you invested in a high growth portfolio. Do you remember what it means to be a high growth investor at all, Craig? Vaguely. Basically yes. And it does tell me that, you know, it's often for investors where they're looking at getting as much growth as you possibly can out of your superannuation while you still have plenty of time until you want to, you know, completely retire or access everything.\n\nAlso, for people who do understand and are comfortable seeing a bit of that fluctuation in the short term as a result. Now what I will actually do do you have access to your emails at the moment? Yeah. Okay. Perfect.\n\nSo what I have done is I have just sent you an email with some documents to go through, And one of them is kind of showing us a bit more in regards to that recent profile, which I often find helpful while we are talking about this. So let me know if you've got that email and if you can access it. Yes. Now it will say sign now or click here to sign or something like that. It will so when you click on the link, it won't get you to sign right away.\n\nIt will allow you to open up and look at everything first just to make sure you're happy before it prompts you to sign anything. So let me know when you can see the first attachment. So let me know what you can see, and we can do it in a way that it looks for you. Okay. K.\n\nSo the first document should have been super insurance summary. Yeah. Okay. Sorry. That one here shows you, obviously, your superannuation in Hub 24, so that's why you do have majority of your super.\n\nNow you have MRSA underneath it. Now I have done a little asterisk in regards to the MRSA just because the that TPA I mentioned had expired. So the only information I currently have is a little bit outdated. So I wanna make sure we get that TPA so that I can update and make sure this is all good for you. Makes sense?\n\nYep. Okay. Perfect. Same. I do wanna triple check those insurances and make sure that everything is all good.\n\nOtherwise, last time, you did have about so you have true life and then true total permanent disability insurance covers. You have one of 580,455 and then another one of a 115,000, same for your TPD. And from the research, it's pretty cheap. It's only about 432 per annum. But I do wanna triple check that for you as well as soon as I get that TPA from us back from you.\n\nYep. Okay. Perfect. Now next one, was that a performance report? That the hub 20 four.\n\nYeah. So this one here shows you all your individual investments, how they have performed, and what has happened in the last twelve months. Now, obviously, if you've been tracking the market and different investments, you would have obviously seen that the last twelve months have been a little bit turbulent. We've obviously had a lot going on in the world, obviously, the war and then everything in The US with Trump and Taurus and everything. In saying that, though, even though you currently are in a high growth portfolio where we do see more fluctuations than there are uncertainty in the market, your portfolio has still done really well considering.\n\nSo after fees, your portfolio in the last twelve months has still gone up by 7.78%, which is an equivalent of about 18,051. And that is just from, obviously, growth of your investments. So, obviously, not contributions or anything like that. So very happy with those investments. But like I said, I will research and consider space investments and defensive for you to see how we could potentially incorporate that into your portfolio.\n\nYeah. Yes. And you do have quite a lot of yes. And you do have quite a bit already in your portfolio. So you do have, like, a lot of technology companies.\n\nYou have, like, cybersecurity and stuff as well, which is kind of on the other side, But still you still have quite a bit in that space. You also have one of your biggest shareholding is iShares S and P five hundred, which invests in the 500 largest companies listed in The US. So that gives you a lot of kind of diversification and exposure because a lot of your kind of big tech companies in America are doing well and are obviously in those top 500 in size. So they do give you some exposure through that. But I'll kind of deep dive a little bit more into it with your wishes as well and seeing what we can put together.\n\nYeah. No. No worries. Now next one is that that Vanguard index chart, like the graph. Yes.\n\nSo this one here, do you remember seeing this last year? Yeah. Okay. Perfect. And, obviously, if you are quite familiar, you may have seen something like this before as well.\n\nBut a good way to look at it is breaking down how this relates through your risk profile. So like I kind of touched on earlier, you are currently in a high growth portfolio. What that also means is that we have 90% currently invested in what we call your growth investment. Now this is a combination of your top four. So that includes US shares, which you can see, like, the the light green color, Australian shares, which is, like, the dark green, international shift, which is, like, your yellow, and then your property as well, which is, like, you know, that kind of maroon color.\n\nSo this is where you have about 90% at the moment. Obviously, you can see here that long term, they grow the most. Also, fluctuate the most, though, in the short term depending on, obviously, what is happening in the world. Yep. You then have 10% in defensive.\n\nSo that will be like a combination of your bottom three. Also, kind of gold falls a little bit into this category as well to give you that kind of stabilization, which you can see they are a lot more steady. They don't grow as much, but they don't fluctuate as much either. So at the moment, we only have about 10% in this. Does that make sense?\n\nYep. Now, typically, in a high growth portfolio as well, we want to make sure that you have enough time for these kind of fluctuations as well. So, typically speaking, we like to see about eight years until retirement in a high growth portfolio. So, obviously, at the moment, we're with the current legislation, the earliest that you can access all of your superannuation is at the age of 60. So you do have eight years until you can access everything.\n\nAre you planning on, obviously, pending life? Are you planning on working until 60, past 60? What what are you thinking? Okay. But are you comfortable?\n\nYeah. Yeah. Yeah. No. And and I totally understand that as well.\n\nAnd, obviously, from the way things are for you at the moment, are you still comfortable by taking on that kind of level of risk as well with your investments? Okay. Cool. Perfect. And, yeah, long term high growth, you see you see that growth.\n\nAs long as, obviously, you are aware that there will be some fluctuations and especially if we're looking at, obviously, different space investments, I do wanna factor that in as well that if we are swapping some growth, we'll try to keep you within the same risk profile as much as possible while obviously considering your goals and wishes as well. Yep. Alright. Perfect. Now what is the next document you have there, Craig?\n\nYeah. That that's okay. Even try to get out and then go back in. Okay. Well, let me see if you can access it.\n\nSometimes it makes it tricky maybe for on the phone. So if you are happy, I can always just go through the last couple of documents with you, and then you you can always you can always go and download them if you wanna have a look at the rest of them. If you have any issues, struggle downloading them, you can always let me know, and I can always get the team to email you because we have all we always have it all on file for you. Yeah. Now, basically, the rest of the documents are not as fine as the ones you've seen.\n\nSorry. It doesn't matter too much, but one is your Oakview services guide. You would have seen this one every year. It is one of those compliance documents, but it does give you all the important information in regards to us here at Oakview. Nothing has changed, though.\n\nWe've had a bit of an extension to the team, which is nice, and then also a bit of updated marketing. But if you do end up going back and having a look through it, you will see myself on page 10 if you do wanna put a face to the voice as well. There we go. Now what you also would have seen, which was the documents he asked you to sign, that was a tax file number opt in form. It's just a compliance form to say we are keeping your tax file number secure and safe on file.\n\nThe other one was the ongoing status agreement. So this is the one that kind of every year that, obviously, if you are happy, is for you to sign to say that you are happy to stay on as a client. Now I do wanna stress, Craig, that there has been no changes whatsoever in regards to the fee structure. So it hasn't gone up or anything like that. It stays exactly the same at 1.65 from superannuation.\n\nSo no changes there, and it is also not a lock in contract. So if for forever, you know, for some reason you are not happy or and something changes or you move overseas or whatever it might be, it's not like you are locked into a twelve month contract. The the fee comes out on a monthly basis to make it more fair to you and give you the flexibility, but it is something you have to sign every twelve months just to say you are happy and so we can obviously keep servicing your account and manage your investments and everything for you. Yep. Yeah.\n\nOh, great. Perfect. The last document was a it's called a lost super authority. We like to do this every now and then. And, basically, what it is is it just lets us search with the ATO.\n\nIf for some reason you have an old super fund open that you didn't know about or one employer just put, like, one contribution into something, It just lets us search the records and see if we can find something. If we do, we will let you know. We'll do research on the account and see if it's appropriate to consolidate to make sure you don't have multiple funds open if it's not necessary. If we do find anything, we'll let you know. Obviously, with the ATO, this can take a little bit of some time.\n\nSo this is something we we send off. If we get a hit, I will let you know and then see what we want to do from there on. But it's just good to do every now and then just to triple check for you. Yep. Perfect.\n\nNow that was essentially all the documents here. So, basically, from from today is that I will go and speak to my colleague, Kagan, like I mentioned, in regards to that financial hardship. I will get him through kind of keep me in the loop on how things are going and what you guys end up deciding. In the meantime, I will get my colleague, Whitlam, to email you that PPA, which is very important because it makes sure I can check your insurances and everything is good with MRSA as well as those beneficiary forms for your superannuation. So if we can kind of co do that, it means that when the financial hardship is sorted, I have everything I need so that I can then proceed with that research on your investments.\n\nPerfect. Now, Craig, do you have any other questions for me at this point in time otherwise? No. Yep. Exactly.\n\nIf there is anything that you need at any point in time, though, don't hesitate to send me an email or or give me a call or call the office, and they can always book you in with myself as well if there is anything else that I can help you with at any point in time. And, hopefully yeah. No. I'm I'm always there, and I do really hope that everything is on the upwards now. And and we have really good things to look forward to.\n\nYes. Yep. Yes. I have my fingers crossed for you as well. No problem, Craig.\n\nAnything you need, just call me. Okay? No worries. You too. We're 16.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":2.72,"end":3.52,"sentiment":"neutral","sentiment_score":0.2227586731314659},{"text":"Is this Craig?","start":3.52,"end":4.42,"sentiment":"neutral","sentiment_score":0.14199463526407877},{"text":"This is Veronica from Oakview Financial.","start":5.92,"end":8.18,"sentiment":"neutral","sentiment_score":0.10284089297056198},{"text":"How are you?","start":8.32,"end":9.139999,"sentiment":"neutral","sentiment_score":0.11830352246761322},{"text":"Yeah.","start":10.639999,"end":10.96,"sentiment":"neutral","sentiment_score":0.29731321334838867}],"sentiment":"neutral","sentiment_score":0.14271802604198455,"num_words":15,"start":2.72,"end":10.96},{"sentences":[{"text":"I'm good.","start":10.96,"end":11.5199995,"sentiment":"positive","sentiment_score":0.5285627245903015},{"text":"Thanks.","start":11.5199995,"end":12.0199995,"sentiment":"positive","sentiment_score":0.6465106010437012},{"text":"I had you booked in to go over your annual review.","start":13.155,"end":15.555,"sentiment":"positive","sentiment_score":0.35706154866652057},{"text":"Is now still a good time for you?","start":15.555,"end":17.175,"sentiment":"neutral","sentiment_score":0.2900230139493942},{"text":"Yeah.","start":18.675,"end":19.154999,"sentiment":"neutral","sentiment_score":0.2714231610298157}],"sentiment":"positive","sentiment_score":0.35751827644265216,"num_words":23,"start":10.96,"end":19.154999},{"sentences":[{"text":"Perfect.","start":19.154999,"end":19.654999,"sentiment":"positive","sentiment_score":0.4108152985572815},{"text":"Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.","start":20.195,"end":28.134998,"sentiment":"neutral","sentiment_score":0.04375819283826598},{"text":"Yep.","start":29.650002,"end":30.050001,"sentiment":"neutral","sentiment_score":0.12413086742162704},{"text":"Perfect.","start":30.050001,"end":30.550001,"sentiment":"neutral","sentiment_score":0.22505533695220947},{"text":"And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address for me, please?","start":30.93,"end":40.79,"sentiment":"neutral","sentiment_score":0.0717989627804075}],"sentiment":"neutral","sentiment_score":0.06779034018738946,"num_words":67,"start":19.154999,"end":40.79},{"sentences":[{"text":"Perfect.","start":48.365,"end":48.845,"sentiment":"neutral","sentiment_score":0.32823336124420166},{"text":"That's exactly what I have here.","start":48.845,"end":50.365,"sentiment":"positive","sentiment_score":0.35420629382133484},{"text":"And how's your morning been so far?","start":50.365,"end":52.125,"sentiment":"neutral","sentiment_score":0.061156876917396276},{"text":"I've been busy?","start":52.125,"end":53.025,"sentiment":"neutral","sentiment_score":-0.056026969105005264},{"text":"That's nice.","start":55.57,"end":56.31,"sentiment":"negative","sentiment_score":-0.5101804733276367}],"sentiment":"neutral","sentiment_score":0.08911196887493134,"num_words":19,"start":48.365,"end":56.31},{"sentences":[{"text":"Oh, yeah?","start":65.825,"end":66.385,"sentiment":"neutral","sentiment_score":-0.05824895575642586},{"text":"What's what's happened?","start":66.385,"end":67.604996,"sentiment":"neutral","sentiment_score":-0.08536753058433533},{"text":"Oh, jeez.","start":71.265,"end":72.005,"sentiment":"neutral","sentiment_score":-0.24729466438293457},{"text":"Okay.","start":74.545,"end":75.045,"sentiment":"neutral","sentiment_score":-0.12699773907661438},{"text":"Let's go ahead.","start":95.695,"end":96.755,"sentiment":"neutral","sentiment_score":-0.03338686004281044}],"sentiment":"neutral","sentiment_score":-0.09948619556697932,"num_words":11,"start":65.825,"end":96.755},{"sentences":[{"text":"Yeah.","start":108.99,"end":109.49,"sentiment":"neutral","sentiment_score":-0.0699758306145668},{"text":"Yeah.","start":117.645,"end":118.145,"sentiment":"neutral","sentiment_score":-0.048777759075164795},{"text":"Yeah.","start":120.765,"end":121.265,"sentiment":"neutral","sentiment_score":0.1416468322277069},{"text":"Yeah.","start":124.204994,"end":124.704994,"sentiment":"neutral","sentiment_score":-0.15604710578918457},{"text":"This is very traumatic.","start":124.765,"end":126.30499,"sentiment":"negative","sentiment_score":-0.5126212313771248}],"sentiment":"neutral","sentiment_score":-0.27295484859496355,"num_words":8,"start":108.99,"end":126.30499},{"sentences":[{"text":"Yeah.","start":130.04,"end":130.54,"sentiment":"neutral","sentiment_score":-0.1864386796951294},{"text":"Yeah.","start":133.08,"end":133.58,"sentiment":"neutral","sentiment_score":-0.29839983582496643},{"text":"That's obviously very hard and very traumatizing.","start":134.44,"end":136.7,"sentiment":"negative","sentiment_score":-0.6225447101252419},{"text":"Sorry to hear that.","start":138.51999,"end":139.73999,"sentiment":"neutral","sentiment_score":-0.15156086347997189},{"text":"Yeah.","start":148.955,"end":149.455,"sentiment":"neutral","sentiment_score":-0.09292396903038024}],"sentiment":"negative","sentiment_score":-0.3958442078105041,"num_words":14,"start":130.04,"end":149.455},{"sentences":[{"text":"Yeah.","start":154.33,"end":154.83,"sentiment":"neutral","sentiment_score":-0.031814076006412506},{"text":"Well, hopefully, at least I'm glad to hear that your son is doing a little bit better.","start":155.53,"end":159.79001,"sentiment":"neutral","sentiment_score":0.2663968341315494},{"text":"And hopefully yeah.","start":160.25,"end":162.99,"sentiment":"neutral","sentiment_score":0.13892853756745657},{"text":"That's good.","start":163.61,"end":164.43001,"sentiment":"neutral","sentiment_score":0.13549107685685158},{"text":"Yeah.","start":169.56499,"end":170.06499,"sentiment":"neutral","sentiment_score":0.010409778915345669}],"sentiment":"neutral","sentiment_score":0.21646290206505606,"num_words":24,"start":154.33,"end":170.06499},{"sentences":[{"text":"That's good.","start":171.405,"end":172.125,"sentiment":"neutral","sentiment_score":0.22897187620401382},{"text":"I'm glad.","start":172.125,"end":172.685,"sentiment":"neutral","sentiment_score":0.3010881841182709},{"text":"And, obviously yeah.","start":172.685,"end":175.105,"sentiment":"neutral","sentiment_score":0.08857871840397517},{"text":"So, hopefully, obviously, from here, things will start to look a bit better for you.","start":176.605,"end":181.59,"sentiment":"neutral","sentiment_score":0.22870785097281138},{"text":"And if there's anything else you know?","start":181.59,"end":184.57,"sentiment":"neutral","sentiment_score":0.057071566581726074}],"sentiment":"neutral","sentiment_score":0.17779224160416374,"num_words":29,"start":171.405,"end":184.57},{"sentences":[{"text":"And, you know, if there's anything else at any point in time that we obviously can help you with, we're always here.","start":185.67,"end":191.51,"sentiment":"neutral","sentiment_score":0.1286683539775285},{"text":"Just reach out.","start":191.51,"end":192.81,"sentiment":"neutral","sentiment_score":0.07521411528189977},{"text":"Obviously, with with your son and everything, it's a bit tricky, obviously, with what we can do.","start":193.03,"end":198.805,"sentiment":"neutral","sentiment_score":-0.1076253823497716},{"text":"Yeah.","start":202.305,"end":202.805,"sentiment":"neutral","sentiment_score":-0.007388751488178968},{"text":"Mhmm.","start":212.8,"end":213.3,"sentiment":"neutral","sentiment_score":-0.0181137528270483}],"sentiment":"neutral","sentiment_score":0.02730027566113594,"num_words":44,"start":185.67,"end":213.3},{"sentences":[{"text":"Yeah.","start":217.44,"end":217.94,"sentiment":"neutral","sentiment_score":0.004351336508989334},{"text":"And how get some money.","start":218.845,"end":225.58499,"sentiment":"neutral","sentiment_score":-0.031265974044799805},{"text":"Yeah.","start":226.44499,"end":226.94499,"sentiment":"neutral","sentiment_score":0.007308494299650192},{"text":"And yeah.","start":227.805,"end":231.025,"sentiment":"neutral","sentiment_score":-0.016545677557587624},{"text":"And how how long have you been on Centrelink for?","start":231.08499,"end":234.23,"sentiment":"neutral","sentiment_score":0.014123174361884594}],"sentiment":"neutral","sentiment_score":-0.001922613205878358,"num_words":19,"start":217.44,"end":234.23},{"sentences":[{"text":"Do you know roughly?","start":234.23,"end":235.29001,"sentiment":"neutral","sentiment_score":0.004089454188942909},{"text":"Would you say more than twenty six weeks?","start":239.75,"end":241.93001,"sentiment":"neutral","sentiment_score":-0.001948484277818352},{"text":"Close?","start":246.325,"end":246.825,"sentiment":"neutral","sentiment_score":-0.012375162914395332},{"text":"Okay.","start":255.445,"end":255.945,"sentiment":"neutral","sentiment_score":0.02686248905956745},{"text":"Maybe?","start":256.405,"end":256.905,"sentiment":"neutral","sentiment_score":0.012359256856143476}],"sentiment":"neutral","sentiment_score":0.0018411017023026942,"num_words":15,"start":234.23,"end":256.905},{"sentences":[{"text":"Okay.","start":257.125,"end":257.625,"sentiment":"neutral","sentiment_score":0.00768694281578064},{"text":"Yeah.","start":259.65002,"end":260.13,"sentiment":"neutral","sentiment_score":0.008823979645967484},{"text":"No.","start":260.13,"end":260.45,"sentiment":"neutral","sentiment_score":-0.047882553189992905},{"text":"That's okay.","start":260.45,"end":261.35,"sentiment":"neutral","sentiment_score":0.06630857661366463},{"text":"Now so what I can do, obviously, after this call is that I can pass you over through case management who deals with their financial hardship.","start":261.73,"end":273.685,"sentiment":"neutral","sentiment_score":0.10188567967942128}],"sentiment":"neutral","sentiment_score":0.0887184901343238,"num_words":31,"start":257.125,"end":273.685},{"sentences":[{"text":"So they can then kind of send you the paperwork, a bit more information, all the eligibility criteria, and everything like that so that you can obviously then cross reference your paper and see okay.","start":274.145,"end":292.32,"sentiment":"neutral","sentiment_score":0.07156188988259861},{"text":"As soon as you can, you wanna yep.","start":292.54,"end":294.88,"sentiment":"neutral","sentiment_score":0.08788953023031354},{"text":"Yes.","start":299.91498,"end":300.395,"sentiment":"neutral","sentiment_score":0.251651793718338},{"text":"We can start that process, which I think will be good anyway, like you said, especially with the 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you.","start":310.395,"end":322.24,"sentiment":"neutral","sentiment_score":0.22288654921086212},{"text":"Yeah.","start":325.195,"end":325.695,"sentiment":"neutral","sentiment_score":0.2643638849258423},{"text":"Yep.","start":326.39502,"end":326.795,"sentiment":"neutral","sentiment_score":0.10304470360279085},{"text":"Okay.","start":326.795,"end":327.195,"sentiment":"neutral","sentiment_score":0.23135189712047577},{"text":"Perfect.","start":327.195,"end":327.695,"sentiment":"positive","sentiment_score":0.7368789911270142}],"sentiment":"neutral","sentiment_score":0.23346019873306864,"num_words":42,"start":310.395,"end":327.695},{"sentences":[{"text":"I will get my colleague, Caden, who deals with kind of case management.","start":328.155,"end":332.875,"sentiment":"positive","sentiment_score":0.3587797043415216},{"text":"I will inform him after we speak today.","start":332.875,"end":336.415,"sentiment":"neutral","sentiment_score":0.2697405256330967},{"text":"And then, sir, you will receive an email from him with kind of the documents and everything like that.","start":336.635,"end":343.05002,"sentiment":"neutral","sentiment_score":0.19592703329889397},{"text":"He's direct contact and everything like that as well.","start":343.43002,"end":346.41,"sentiment":"neutral","sentiment_score":0.2382863677210278},{"text":"So you can always just give us a call if you have any questions with the paperwork or unsure if you meet the eligibility and and how much and anything like that.","start":346.87,"end":354.33002,"sentiment":"neutral","sentiment_score":0.1465074447914958}],"sentiment":"neutral","sentiment_score":0.21453690786420562,"num_words":81,"start":328.155,"end":354.33002},{"sentences":[{"text":"And if some reason you can't get a hold of him, you can always just call me as 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what do you do?","start":459.735,"end":460.955,"sentiment":"neutral","sentiment_score":-0.05237929970026016}],"sentiment":"neutral","sentiment_score":-0.04460564980076419,"num_words":9,"start":450.12003,"end":460.955},{"sentences":[{"text":"Yeah.","start":462.455,"end":462.955,"sentiment":"neutral","sentiment_score":-0.007976733148097992},{"text":"Exactly.","start":463.095,"end":463.595,"sentiment":"neutral","sentiment_score":0.014759354293346403},{"text":"And it's it's always one of those things where it's like, I feel like everything always happens at once.","start":463.735,"end":469.65,"sentiment":"neutral","sentiment_score":-0.08975728003210143},{"text":"It's like, usually, when there's something happening, it's everything.","start":469.65,"end":472.77,"sentiment":"neutral","sentiment_score":-0.13480915957027012},{"text":"And you're like, come on.","start":472.77,"end":474.05,"sentiment":"neutral","sentiment_score":-0.1521296575665474}],"sentiment":"neutral","sentiment_score":-0.10492961209799562,"num_words":35,"start":462.455,"end":474.05},{"sentences":[{"text":"Give me a break, 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just leave that with your mom.","start":593.145,"end":595.92,"sentiment":"positive","sentiment_score":0.708961849862879},{"text":"And if for whatever reason you wanna change it, just let us know just so we do have, like, someone in the event that, you know, we can't get in touch with you for whatever reason.","start":596.48,"end":606.16,"sentiment":"neutral","sentiment_score":0.052944443085127406},{"text":"And that is just so much contact.","start":606.16,"end":608.01996,"sentiment":"neutral","sentiment_score":-0.06171362102031708},{"text":"Yeah.","start":608.545,"end":609.045,"sentiment":"neutral","sentiment_score":-0.08614557981491089},{"text":"Yeah.","start":613.66504,"end":613.905,"sentiment":"neutral","sentiment_score":0.0439886599779129}],"sentiment":"neutral","sentiment_score":0.16482907201030425,"num_words":56,"start":593.145,"end":613.905},{"sentences":[{"text":"It it's completely up to you.","start":613.905,"end":615.105,"sentiment":"neutral","sentiment_score":0.10157701497276624},{"text":"I can have both on file if you would like, but it's completely up to you.","start":615.105,"end":619.425,"sentiment":"neutral","sentiment_score":0.05510365171357989},{"text":"Yeah?","start":619.425,"end":619.925,"sentiment":"neutral","sentiment_score":-0.00824661087244749},{"text":"Okay.","start":620.625,"end":621.125,"sentiment":"neutral","sentiment_score":-0.043860938400030136},{"text":"No.","start":622.41003,"end":622.73004,"sentiment":"neutral","sentiment_score":-0.046841077506542206}],"sentiment":"neutral","sentiment_score":0.055686875618994235,"num_words":25,"start":613.905,"end":622.73004},{"sentences":[{"text":"Alright.","start":622.73004,"end":623.05005,"sentiment":"neutral","sentiment_score":0.044514384120702744},{"text":"Perfect.","start":623.05005,"end":623.53,"sentiment":"neutral","sentiment_score":0.1360604166984558},{"text":"So your partner's name, 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obviously just leave your employment stuff for now.","start":675.84,"end":678.56,"sentiment":"neutral","sentiment_score":0.17757240020566517},{"text":"If things do get a bit better and you do find something, just let us know, and then we can always just update your records and, obviously, contribution forms and stuff like that we can assist with.","start":678.56,"end":691.395,"sentiment":"neutral","sentiment_score":0.1833124821250503}],"sentiment":"neutral","sentiment_score":0.23904693198318666,"num_words":52,"start":669.975,"end":691.395},{"sentences":[{"text":"But, obviously, I understand that right now, there's there's a lot going on.","start":691.395,"end":694.83496,"sentiment":"neutral","sentiment_score":-0.1935007875928512},{"text":"So, obviously, if that comes, just just let us 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know?","start":757.82,"end":758.3,"sentiment":"neutral","sentiment_score":-0.005441993009299041}],"sentiment":"neutral","sentiment_score":0.03441029831178879,"num_words":19,"start":742.36505,"end":758.3},{"sentences":[{"text":"Not everyone does.","start":758.3,"end":759.435,"sentiment":"neutral","sentiment_score":-0.021649117891987164},{"text":"Yeah.","start":760.235,"end":760.735,"sentiment":"neutral","sentiment_score":0.13705307245254517},{"text":"That's perfect.","start":761.675,"end":762.395,"sentiment":"neutral","sentiment_score":0.32168303430080414},{"text":"Well, I will try not to keep today too long for you.","start":762.395,"end":766.415,"sentiment":"neutral","sentiment_score":-0.06340994872152805},{"text":"Okay.","start":769.115,"end":769.615,"sentiment":"neutral","sentiment_score":-0.007279340177774429}],"sentiment":"neutral","sentiment_score":-0.0027751019714694273,"num_words":19,"start":758.3,"end":769.615},{"sentences":[{"text":"Perfect.","start":770.075,"end":770.575,"sentiment":"neutral","sentiment_score":0.06838449090719223},{"text":"Okay.","start":773.2,"end":773.52,"sentiment":"neutral","sentiment_score":0.024226654320955276},{"text":"Yeah.","start":773.52,"end":773.68,"sentiment":"neutral","sentiment_score":0.0158914253115654},{"text":"Now we've got a bit of time.","start":773.68,"end":775.22003,"sentiment":"neutral","sentiment_score":-0.009825228713452816},{"text":"Now asset wise, you still have the motor vehicle, did you say?","start":776.4,"end":780.9,"sentiment":"neutral","sentiment_score":-0.006108258540431659}],"sentiment":"neutral","sentiment_score":-0.001526051497256214,"num_words":22,"start":770.075,"end":780.9},{"sentences":[{"text":"Okay.","start":782.88,"end":783.38,"sentiment":"neutral","sentiment_score":0.006590876262634993},{"text":"And is it valid at about 55,000?","start":783.68,"end":787.995,"sentiment":"neutral","sentiment_score":0.00923027763409274},{"text":"Yep.","start":790.055,"end":790.555,"sentiment":"neutral","sentiment_score":0.013366568833589554},{"text":"And loan, I have about 57.","start":791.015,"end":795.115,"sentiment":"neutral","sentiment_score":0.008374133690570792},{"text":"That'd be good.","start":797.43,"end":798.23004,"sentiment":"neutral","sentiment_score":0.2179755965868632}],"sentiment":"neutral","sentiment_score":0.043818943357716,"num_words":18,"start":782.88,"end":798.23004},{"sentences":[{"text":"Okay.","start":798.23004,"end":798.71,"sentiment":"neutral","sentiment_score":0.17100206017494202},{"text":"Perfect.","start":798.71,"end":799.21,"sentiment":"neutral","sentiment_score":0.30451756715774536},{"text":"Right.","start":803.83,"end":804.15,"sentiment":"neutral","sentiment_score":0.021618785336613655},{"text":"Especially because cars do depreciate and then with interest and stuff, the car loan.","start":804.15,"end":808.57,"sentiment":"neutral","sentiment_score":-0.031668037242655246},{"text":"And have you tried speaking through the car company in regards to, like, a payment plan or anything like that?","start":809.19,"end":816.115,"sentiment":"neutral","sentiment_score":-0.003201246587559581}],"sentiment":"neutral","sentiment_score":-0.00027673082375848616,"num_words":37,"start":798.23004,"end":816.115},{"sentences":[{"text":"Are they quite accommodating?","start":816.115,"end":817.73505,"sentiment":"neutral","sentiment_score":0.0018686042167246342},{"text":"Okay.","start":819.635,"end":820.135,"sentiment":"neutral","sentiment_score":0.0009436551481485368},{"text":"Okay.","start":821.23505,"end":821.635,"sentiment":"neutral","sentiment_score":0.0838090181350708},{"text":"Good.","start":821.635,"end":822.135,"sentiment":"positive","sentiment_score":0.435163140296936},{"text":"Yeah.","start":827.25,"end":827.75,"sentiment":"neutral","sentiment_score":-0.0935404896736145}],"sentiment":"neutral","sentiment_score":0.054231217596679926,"num_words":8,"start":816.115,"end":827.75},{"sentences":[{"text":"Yeah.","start":832.29004,"end":832.79004,"sentiment":"neutral","sentiment_score":0.0018733423203229904},{"text":"Okay.","start":836.865,"end":837.365,"sentiment":"neutral","sentiment_score":0.05751500651240349},{"text":"Okay.","start":837.745,"end":838.14496,"sentiment":"neutral","sentiment_score":0.1873571276664734},{"text":"That's good.","start":838.14496,"end":838.785,"sentiment":"positive","sentiment_score":0.5200309753417969},{"text":"That's good.","start":838.785,"end":839.52496,"sentiment":"positive","sentiment_score":0.5443058907985687}],"sentiment":"positive","sentiment_score":0.3393456012542759,"num_words":7,"start":832.29004,"end":839.52496},{"sentences":[{"text":"Otherwise, I have here you had a storage shed last time, and you had about contents and stuff for about 10,000?","start":840.785,"end":847.605,"sentiment":"neutral","sentiment_score":-0.005844169296324253},{"text":"Okay.","start":851.39,"end":851.89,"sentiment":"neutral","sentiment_score":-0.02517005056142807},{"text":"Yep.","start":857.23004,"end":857.73004,"sentiment":"neutral","sentiment_score":-0.04360970854759216},{"text":"Yep.","start":860.525,"end":861.025,"sentiment":"neutral","sentiment_score":-0.022351061925292015},{"text":"Yep.","start":864.525,"end":865.025,"sentiment":"neutral","sentiment_score":-0.012259472161531448}],"sentiment":"neutral","sentiment_score":-0.009044713936746121,"num_words":25,"start":840.785,"end":865.025},{"sentences":[{"text":"Okay.","start":869.16504,"end":869.66504,"sentiment":"neutral","sentiment_score":-0.0023589618504047394},{"text":"Yeah.","start":871.085,"end":871.48505,"sentiment":"neutral","sentiment_score":-0.0074205556884408},{"text":"And how much would you say, or would you say about 10,000 would be, like, from your furniture and then the rest would kind of be hers?","start":871.48505,"end":879.16,"sentiment":"neutral","sentiment_score":-0.009970301417288956},{"text":"Or Your stuff will be good.","start":879.16,"end":893.35504,"sentiment":"neutral","sentiment_score":0.22399199847131968},{"text":"Just kind of, like, if something yeah.","start":893.815,"end":895.755,"sentiment":"neutral","sentiment_score":-0.019329130117382323}],"sentiment":"neutral","sentiment_score":0.022135010100014153,"num_words":42,"start":869.16504,"end":895.755},{"sentences":[{"text":"Just kind of what you have.","start":895.815,"end":897.03,"sentiment":"neutral","sentiment_score":-0.024590836217006046},{"text":"Okay.","start":899.59,"end":900.09,"sentiment":"neutral","sentiment_score":-0.017997492104768753},{"text":"Perfect.","start":900.23004,"end":900.73004,"sentiment":"neutral","sentiment_score":0.1158500835299492},{"text":"Oh, nice.","start":906.47003,"end":907.37006,"sentiment":"neutral","sentiment_score":0.0575153399258852},{"text":"Okay.","start":911.845,"end":912.245,"sentiment":"neutral","sentiment_score":0.10555138438940048}],"sentiment":"neutral","sentiment_score":0.015535421669483185,"num_words":11,"start":895.815,"end":912.245},{"sentences":[{"text":"I'll just leave it I'll I'll do 10 to 15, and at least it's a a bit of a range.","start":912.245,"end":917.065,"sentiment":"neutral","sentiment_score":0.08168636970221996},{"text":"And, otherwise, when it comes to kind of learn some stuff Yep.","start":917.20496,"end":922.83,"sentiment":"neutral","sentiment_score":0.03221464095016321},{"text":"I have here that you were kind of paying off a loan from, like, a previous kind of bad divorce, like, ten years ago or something like that.","start":923.23004,"end":934.77,"sentiment":"neutral","sentiment_score":-0.025948986510879228},{"text":"Oh, oh, beautiful.","start":935.115,"end":940.495,"sentiment":"neutral","sentiment_score":0.2723916918039322},{"text":"Sorry.","start":940.555,"end":940.875,"sentiment":"neutral","sentiment_score":-0.16312696039676666}],"sentiment":"neutral","sentiment_score":0.03043405590869952,"num_words":64,"start":912.245,"end":940.875},{"sentences":[{"text":"That's all like, you don't have to pay that off.","start":940.875,"end":943.355,"sentiment":"neutral","sentiment_score":-0.13473640978336335},{"text":"Oh, Okay.","start":943.355,"end":946.495,"sentiment":"neutral","sentiment_score":-0.005003293044865128},{"text":"Yeah.","start":950.89,"end":951.39,"sentiment":"neutral","sentiment_score":0.00238887220621109},{"text":"Yeah.","start":958.17,"end":958.67,"sentiment":"neutral","sentiment_score":0.11800157278776167},{"text":"Okay.","start":959.305,"end":959.625,"sentiment":"neutral","sentiment_score":0.2375566065311432}],"sentiment":"neutral","sentiment_score":-0.06662824215988318,"num_words":15,"start":940.875,"end":959.625},{"sentences":[{"text":"That's really good, though.","start":959.625,"end":960.825,"sentiment":"positive","sentiment_score":0.49482982605695724},{"text":"Do you know when that got kind of sorted, roughly?","start":960.825,"end":963.805,"sentiment":"neutral","sentiment_score":0.04864255338907242},{"text":"Yeah.","start":968.66504,"end":969.16504,"sentiment":"neutral","sentiment_score":-0.0295591838657856},{"text":"Okay.","start":969.945,"end":970.445,"sentiment":"neutral","sentiment_score":-0.03114053420722485},{"text":"Alright.","start":972.19995,"end":972.51996,"sentiment":"neutral","sentiment_score":-0.002323895692825318}],"sentiment":"neutral","sentiment_score":0.14133654260898337,"num_words":17,"start":959.625,"end":972.51996},{"sentences":[{"text":"I'll just put it back late last year slash early this year, which is good.","start":972.51996,"end":979.5,"sentiment":"neutral","sentiment_score":0.042676002532243726},{"text":"Now, otherwise, kind of health wise, you kind of already touched on it, obviously, like your back.","start":982.04,"end":986.475,"sentiment":"neutral","sentiment_score":0.05961308299618609},{"text":"Do you still take the cholesterol medication as well?","start":987.035,"end":990.01495,"sentiment":"neutral","sentiment_score":0.03968947360085116},{"text":"Yep.","start":990.875,"end":991.27496,"sentiment":"neutral","sentiment_score":0.09735389798879623},{"text":"And the doctor's still happy?","start":991.27496,"end":992.875,"sentiment":"neutral","sentiment_score":0.11849999576807022}],"sentiment":"neutral","sentiment_score":0.05746003379054526,"num_words":47,"start":972.51996,"end":992.875},{"sentences":[{"text":"Like, it's all managed?","start":992.875,"end":994.01495,"sentiment":"neutral","sentiment_score":0.12852027639746666},{"text":"Yeah.","start":1000.01,"end":1000.51,"sentiment":"neutral","sentiment_score":0.31245148181915283},{"text":"Oh, right.","start":1002.25,"end":1002.83,"sentiment":"neutral","sentiment_score":0.2502660006284714},{"text":"That's good.","start":1003.52997,"end":1004.27,"sentiment":"positive","sentiment_score":0.4333505779504776},{"text":"Yeah.","start":1011.865,"end":1012.365,"sentiment":"neutral","sentiment_score":-0.0065840063616633415}],"sentiment":"neutral","sentiment_score":0.2187181738205254,"num_words":10,"start":992.875,"end":1012.365},{"sentences":[{"text":"Yeah.","start":1014.105,"end":1014.605,"sentiment":"neutral","sentiment_score":0.014667462557554243},{"text":"And, hopefully, with a bit more time.","start":1014.665,"end":1016.685,"sentiment":"neutral","sentiment_score":0.015086439704256398},{"text":"Yeah.","start":1017.545,"end":1018.025,"sentiment":"neutral","sentiment_score":0.23687422275543213},{"text":"Beautiful.","start":1018.025,"end":1018.525,"sentiment":"positive","sentiment_score":0.6708096861839294},{"text":"That's good.","start":1018.825,"end":1019.645,"sentiment":"positive","sentiment_score":0.6959799528121948}],"sentiment":"neutral","sentiment_score":0.20165969625425836,"num_words":12,"start":1014.105,"end":1019.645},{"sentences":[{"text":"Now, Craig, when it comes to estate planning, do you have a will in place or power of attorney or anything?","start":1020.585,"end":1029.2001,"sentiment":"neutral","sentiment_score":0.005962210352576915},{"text":"Nope?","start":1029.5,"end":1030.0,"sentiment":"neutral","sentiment_score":-0.0889432281255722},{"text":"Is that something that you have on the to do list eventually?","start":1031.9,"end":1035.4401,"sentiment":"neutral","sentiment_score":-0.05472426426907381},{"text":"Yeah?","start":1041.305,"end":1041.805,"sentiment":"neutral","sentiment_score":-0.04960976541042328},{"text":"Yeah.","start":1045.305,"end":1045.545,"sentiment":"neutral","sentiment_score":-0.05297394096851349}],"sentiment":"neutral","sentiment_score":-0.02008365800914665,"num_words":36,"start":1020.585,"end":1045.545},{"sentences":[{"text":"They they do add up.","start":1045.545,"end":1047.165,"sentiment":"neutral","sentiment_score":-0.07975034788250923},{"text":"If you would like, and it's obviously Mhmm.","start":1048.3451,"end":1056.88,"sentiment":"neutral","sentiment_score":-0.0369116977090016},{"text":"It would be maybe sometimes what they can assist with also is, like, power of attorney.","start":1056.96,"end":1062.82,"sentiment":"neutral","sentiment_score":0.021111219306476414},{"text":"If you've ever thought about something like that or if you ever were in a situation where you couldn't make decisions yourself, that's when you can then kind of nominate someone through acts on your behalf that you trust and that kind of thing.","start":1064.845,"end":1080.65,"sentiment":"neutral","sentiment_score":-0.00022421662949702957},{"text":"Yeah.","start":1083.6699,"end":1084.1699,"sentiment":"neutral","sentiment_score":-0.09503059089183807}],"sentiment":"neutral","sentiment_score":-0.006231918037441131,"num_words":74,"start":1045.545,"end":1084.1699},{"sentences":[{"text":"Yeah.","start":1085.59,"end":1086.09,"sentiment":"neutral","sentiment_score":-0.03520388901233673},{"text":"Would you like me to get the team to email you, like, pricing in a firm that we work with closely, or do you know someone local that you could help potentially when you are ready?","start":1086.71,"end":1100.415,"sentiment":"neutral","sentiment_score":0.0014682785193953249},{"text":"Okay.","start":1100.955,"end":1101.455,"sentiment":"neutral","sentiment_score":-0.02959440089762211},{"text":"No.","start":1105.275,"end":1105.775,"sentiment":"neutral","sentiment_score":-0.05273294448852539},{"text":"Correct.","start":1107.77,"end":1108.27,"sentiment":"neutral","sentiment_score":-0.008558794856071472}],"sentiment":"neutral","sentiment_score":-0.0018308000639081002,"num_words":40,"start":1085.59,"end":1108.27},{"sentences":[{"text":"Alright.","start":1108.97,"end":1109.37,"sentiment":"neutral","sentiment_score":-0.008565347641706467},{"text":"Well, what yep.","start":1109.37,"end":1112.91,"sentiment":"neutral","sentiment_score":-0.08194726146757603},{"text":"Whatever is competitive.","start":1113.21,"end":1114.27,"sentiment":"neutral","sentiment_score":-0.013478865226109823},{"text":"Yes.","start":1116.25,"end":1116.75,"sentiment":"neutral","sentiment_score":0.07959043979644775},{"text":"Okay.","start":1117.13,"end":1117.53,"sentiment":"neutral","sentiment_score":0.08321140706539154}],"sentiment":"neutral","sentiment_score":-0.014671320095658302,"num_words":9,"start":1108.97,"end":1117.53},{"sentences":[{"text":"Perfect.","start":1117.53,"end":1118.03,"sentiment":"positive","sentiment_score":0.3782717287540436},{"text":"Yeah.","start":1119.145,"end":1119.645,"sentiment":"neutral","sentiment_score":0.1799650490283966},{"text":"Well, what I will do I mean, you can always as an alternative, you can always get, like, real kits and stuff from the post office, which is a lot cheaper.","start":1119.705,"end":1132.365,"sentiment":"neutral","sentiment_score":0.08359071684460487},{"text":"They do.","start":1133.17,"end":1133.75,"sentiment":"neutral","sentiment_score":0.07618973776698112},{"text":"It changes a lot where you go and then state wise.","start":1137.5701,"end":1141.67,"sentiment":"neutral","sentiment_score":0.0032462739300998774}],"sentiment":"neutral","sentiment_score":0.07255733671152721,"num_words":46,"start":1117.53,"end":1141.67},{"sentences":[{"text":"I'm not too sure, but it's usually, like, a lot cheaper.","start":1143.3301,"end":1146.79,"sentiment":"neutral","sentiment_score":0.023768791420893234},{"text":"The the things to be mindful of is, obviously, when you do complete it, because you don't have, like, a lawyer cross reference anything, it's it's through make sure that you complete it correctly.","start":1147.41,"end":1162.5801,"sentiment":"neutral","sentiment_score":0.0030298494213425063},{"text":"So it does, like, hold up in court if something ever were to happen.","start":1163.36,"end":1166.9801,"sentiment":"neutral","sentiment_score":-0.050970303426895826},{"text":"So it is an alternative, but what I will do is I will get the team just to email you the brochures of the lawyer firm that we work with.","start":1168.4801,"end":1174.635,"sentiment":"neutral","sentiment_score":0.15228396380941073},{"text":"That way, you have it in your inbox, you have prices, and you can either use that as a comparison when you're looking locally.","start":1174.875,"end":1181.615,"sentiment":"neutral","sentiment_score":0.21211924869567156}],"sentiment":"neutral","sentiment_score":0.08239175416776433,"num_words":113,"start":1143.3301,"end":1181.615},{"sentences":[{"text":"Or if you do wanna, you know, engage them or have a chat to them, at least you have the information in your inbox.","start":1181.915,"end":1188.655,"sentiment":"neutral","sentiment_score":0.13793535778919855},{"text":"Yeah.","start":1190.34,"end":1190.84,"sentiment":"neutral","sentiment_score":0.3118656873703003},{"text":"Okay.","start":1191.38,"end":1191.88,"sentiment":"positive","sentiment_score":0.3724860548973083},{"text":"Perfect.","start":1192.26,"end":1192.76,"sentiment":"positive","sentiment_score":0.46150830388069153},{"text":"Now when it comes through your superannuation, though, I don't currently have a valid nomination on file.","start":1193.22,"end":1201.9601,"sentiment":"neutral","sentiment_score":-0.039137708351892585}],"sentiment":"neutral","sentiment_score":0.08615835434333845,"num_words":44,"start":1181.915,"end":1201.9601},{"sentences":[{"text":"So do you remember receiving those documents in the post at all and from us?","start":1202.6849,"end":1214.065,"sentiment":"neutral","sentiment_score":-0.07071016157666841},{"text":"Sorry.","start":1214.125,"end":1214.445,"sentiment":"neutral","sentiment_score":-0.12243376672267914},{"text":"It it would have come from Oakview, and it was the form.","start":1214.445,"end":1217.345,"sentiment":"neutral","sentiment_score":-0.10651219325761001},{"text":"Okay.","start":1221.1901,"end":1221.6901,"sentiment":"neutral","sentiment_score":-0.03547635301947594},{"text":"Do you yeah.","start":1224.585,"end":1228.97,"sentiment":"neutral","sentiment_score":-0.1526722212632497}],"sentiment":"neutral","sentiment_score":-0.09233517269603908,"num_words":32,"start":1202.6849,"end":1228.97},{"sentences":[{"text":"That's okay.","start":1230.405,"end":1231.145,"sentiment":"neutral","sentiment_score":0.025513717904686928},{"text":"Yes.","start":1233.925,"end":1234.425,"sentiment":"neutral","sentiment_score":-0.011108120903372765},{"text":"Okay.","start":1236.885,"end":1237.385,"sentiment":"neutral","sentiment_score":0.02691358327865601},{"text":"We'll get that sorted.","start":1237.925,"end":1238.985,"sentiment":"neutral","sentiment_score":0.07256386801600456},{"text":"And do you have access to a printer, or do you prefer post?","start":1239.2051,"end":1242.905,"sentiment":"neutral","sentiment_score":0.013858536258339882}],"sentiment":"neutral","sentiment_score":0.02558330198129018,"num_words":21,"start":1230.405,"end":1242.905},{"sentences":[{"text":"Okay.","start":1245.84,"end":1246.32,"sentiment":"neutral","sentiment_score":0.03659875690937042},{"text":"Because what I can do then, that way, like, if for some reason you you move or it gets lost, having it in your inbox, at least you have the copy there.","start":1246.32,"end":1257.7799,"sentiment":"neutral","sentiment_score":0.11297183390706778},{"text":"And then that way, you can print them off, complete the forms, and then send it back to us, and it doesn't get lost in the post.","start":1259.035,"end":1266.655,"sentiment":"neutral","sentiment_score":0.17672128009575386},{"text":"And then I will make sure we get that sorted and uploaded for you.","start":1266.7151,"end":1270.2,"sentiment":"neutral","sentiment_score":0.16969847732356616},{"text":"Alright.","start":1271.24,"end":1271.6399,"sentiment":"positive","sentiment_score":0.5664304494857788}],"sentiment":"neutral","sentiment_score":0.1515384151538213,"num_words":75,"start":1245.84,"end":1271.6399},{"sentences":[{"text":"Perfect.","start":1271.6399,"end":1272.1399,"sentiment":"positive","sentiment_score":0.6570463180541992},{"text":"Now I think the form that my colleague Whitlam would have spoken to you about as well is that TPA form, which I will get him to send via email as well.","start":1272.36,"end":1281.5,"sentiment":"neutral","sentiment_score":0.15133327548392117},{"text":"Basically, what it is, it is a third party authority.","start":1281.5599,"end":1284.7,"sentiment":"neutral","sentiment_score":0.03033440951257944},{"text":"It was something you you would have completed before, and it all it is is for MRSA.","start":1285.215,"end":1289.7949,"sentiment":"neutral","sentiment_score":0.02825423768338035},{"text":"Just so that we can get some updated research for you, they do expire.","start":1290.495,"end":1294.6749,"sentiment":"neutral","sentiment_score":0.07685806628848825}],"sentiment":"neutral","sentiment_score":0.09945121888272665,"num_words":74,"start":1271.6399,"end":1294.6749},{"sentences":[{"text":"So the one we had on file recently did expire.","start":1294.895,"end":1297.5549,"sentiment":"neutral","sentiment_score":0.01009399425238371},{"text":"So I want to just make sure we we complete another one just so that I can cross reference to make sure that we have everything set up for you correctly, especially if you are not working and not making contributions.","start":1298.46,"end":1311.76,"sentiment":"neutral","sentiment_score":0.042486885335387255},{"text":"I wanna make sure that we keep those insurances active.","start":1312.645,"end":1316.105,"sentiment":"neutral","sentiment_score":0.012860085815191269},{"text":"Because if there is not contributions being received for sixteen months and you haven't completed something that's called, like, a opt in form, there is a chance that they could lapse, which we do not want.","start":1316.565,"end":1328.72,"sentiment":"neutral","sentiment_score":-0.241353502497077},{"text":"So com completing that form when you have a moment is very important.","start":1329.1799,"end":1334.72,"sentiment":"neutral","sentiment_score":0.06179458762590702}],"sentiment":"neutral","sentiment_score":-0.05376266683028503,"num_words":110,"start":1294.895,"end":1334.72},{"sentences":[{"text":"If, obviously, you could try when you have a moment to return that, that would be great.","start":1335.1799,"end":1340.215,"sentiment":"neutral","sentiment_score":0.32266241837950316},{"text":"And then I will make sure everything is all set up on our end.","start":1340.215,"end":1343.115,"sentiment":"neutral","sentiment_score":0.23027457935469492},{"text":"Yep.","start":1349.495,"end":1349.995,"sentiment":"neutral","sentiment_score":0.062108367681503296},{"text":"Yep.","start":1352.31,"end":1352.81,"sentiment":"neutral","sentiment_score":0.1183762401342392},{"text":"Okay.","start":1353.75,"end":1354.25,"sentiment":"neutral","sentiment_score":0.07122024893760681}],"sentiment":"neutral","sentiment_score":0.2635532376520774,"num_words":34,"start":1335.1799,"end":1354.25},{"sentences":[{"text":"Great.","start":1354.79,"end":1355.11,"sentiment":"positive","sentiment_score":0.7570621967315674},{"text":"Perfect.","start":1355.11,"end":1355.61,"sentiment":"positive","sentiment_score":0.7682582139968872},{"text":"We'll we'll I'll get the team.","start":1356.79,"end":1358.49,"sentiment":"positive","sentiment_score":0.3469109336535136},{"text":"Exactly.","start":1361.99,"end":1362.49,"sentiment":"neutral","sentiment_score":0.15201792120933533},{"text":"Exactly.","start":1362.63,"end":1363.03,"sentiment":"neutral","sentiment_score":0.14176519215106964}],"sentiment":"positive","sentiment_score":0.3900569126009941,"num_words":10,"start":1354.79,"end":1363.03},{"sentences":[{"text":"And I will get them through email that to you, and I'll keep a look at that.","start":1363.03,"end":1367.875,"sentiment":"neutral","sentiment_score":0.16208910942077637},{"text":"We'll get it all sorted.","start":1367.875,"end":1369.415,"sentiment":"neutral","sentiment_score":0.20445331037044526},{"text":"Now, otherwise, when it comes to, I guess, like, how your superannuation is invested, I know kind of last year, we went through a pretty extensive risk profile questionnaire to determine, obviously, your fluctuations and level of risk and what you are thinking.","start":1370.995,"end":1385.15,"sentiment":"neutral","sentiment_score":-0.0020270285434847656},{"text":"Has any of that changed for you, or is it all kind of the same where you are comfortable with the same level of risk and or has anything changed for you in that area?","start":1386.01,"end":1396.775,"sentiment":"neutral","sentiment_score":-0.006633707614881652},{"text":"Yep.","start":1404.195,"end":1404.695,"sentiment":"neutral","sentiment_score":0.007256676908582449}],"sentiment":"neutral","sentiment_score":0.03431382272300301,"num_words":101,"start":1363.03,"end":1404.695},{"sentences":[{"text":"Mhmm.","start":1413.17,"end":1413.67,"sentiment":"neutral","sentiment_score":-0.0013683834113180635},{"text":"We can mhmm.","start":1414.37,"end":1421.265,"sentiment":"neutral","sentiment_score":-0.004927303642034531},{"text":"Mhmm.","start":1421.265,"end":1421.765,"sentiment":"neutral","sentiment_score":0.004431660287082195},{"text":"Something to consume.","start":1422.385,"end":1423.605,"sentiment":"neutral","sentiment_score":-0.018381550287206967},{"text":"Yep.","start":1426.0651,"end":1426.5651,"sentiment":"neutral","sentiment_score":0.03611081838607788}],"sentiment":"neutral","sentiment_score":-0.0034169407250980535,"num_words":9,"start":1413.17,"end":1426.5651},{"sentences":[{"text":"Okay.","start":1428.145,"end":1428.645,"sentiment":"neutral","sentiment_score":0.013612927868962288},{"text":"So what we can do, there's a couple of different factors.","start":1428.9451,"end":1432.165,"sentiment":"neutral","sentiment_score":-0.0005468746901235797},{"text":"Where if someone wants something very specific, there's two ways we can go about it.","start":1432.705,"end":1438.38,"sentiment":"neutral","sentiment_score":0.0021284087871511776},{"text":"Either if you tell me, oh, this is kind of what I'm thinking, but I don't know what type of investment or whether it's good is for me to go and do the research and determine whether I think it is a good idea or not, and then make a formal recommendation.","start":1438.4401,"end":1454.235,"sentiment":"neutral","sentiment_score":0.002152551789409839},{"text":"Or if you are adamant that that's what you want irrespective, we can just authorize it on behalf of your request, but that means it's without advice.","start":1454.775,"end":1463.115,"sentiment":"neutral","sentiment_score":-0.025466412374818767}],"sentiment":"neutral","sentiment_score":-0.005057896254584193,"num_words":106,"start":1428.145,"end":1463.115},{"sentences":[{"text":"Okay.","start":1469.48,"end":1469.98,"sentiment":"neutral","sentiment_score":0.15732558071613312},{"text":"Research.","start":1472.6,"end":1473.1,"sentiment":"neutral","sentiment_score":0.19843284785747528},{"text":"Okay.","start":1480.4551,"end":1480.935,"sentiment":"positive","sentiment_score":0.432647168636322},{"text":"Perfect.","start":1480.935,"end":1481.435,"sentiment":"positive","sentiment_score":0.5472854375839233},{"text":"Now with the only kind of little hesitation I have right now is if we were to change your investments right now, and then let's say in two weeks, you need to take some money out for financial hardship, that could obviously change because I don't want you to paying, like, transaction fees or or anything like that to make an investment change and then sell it down and then get the financial hardship.","start":1481.735,"end":1508.775,"sentiment":"neutral","sentiment_score":-0.10374328705507356}],"sentiment":"neutral","sentiment_score":-0.08129887445232807,"num_words":78,"start":1469.48,"end":1508.775},{"sentences":[{"text":"So if you are comfortable with it, I would suggest let's do the financial hardship first or at least do an assessment where you go, okay.","start":1509.0751,"end":1517.7151,"sentiment":"neutral","sentiment_score":0.023786446437812768},{"text":"Yes.","start":1517.7151,"end":1517.9551,"sentiment":"neutral","sentiment_score":0.06339780986309052},{"text":"I wanna take out money or no.","start":1517.9551,"end":1520.17,"sentiment":"neutral","sentiment_score":0.005459745547601155},{"text":"Let's hold off for longer.","start":1520.17,"end":1521.79,"sentiment":"neutral","sentiment_score":-0.05734439194202423},{"text":"And then following that is when that then has been finalized, either you do take some money because then I also know how much is left and can make sure everything is tailored for you.","start":1522.25,"end":1533.55,"sentiment":"neutral","sentiment_score":0.10881087109446526}],"sentiment":"neutral","sentiment_score":0.057320569792913424,"num_words":74,"start":1509.0751,"end":1533.55},{"sentences":[{"text":"Then do kind of the research of considering, like, SpaceX or any kind of investment in that space, whether that would then be suitable for your portfolio just because things are potentially changing a little bit.","start":1535.115,"end":1548.715,"sentiment":"neutral","sentiment_score":0.07814708517657386},{"text":"Does that make sense, Craig?","start":1548.715,"end":1550.015,"sentiment":"neutral","sentiment_score":0.10065014213323593},{"text":"Yep.","start":1551.1499,"end":1551.6299,"sentiment":"neutral","sentiment_score":0.15952745079994202},{"text":"Are you happy with that to kind of do the financial hardship first just to yep.","start":1551.6299,"end":1556.85,"sentiment":"neutral","sentiment_score":0.31947865057736635},{"text":"Okay.","start":1557.3099,"end":1557.8099,"sentiment":"neutral","sentiment_score":0.04194965586066246}],"sentiment":"neutral","sentiment_score":0.14626578462578482,"num_words":59,"start":1535.115,"end":1557.8099},{"sentences":[{"text":"To do to do both?","start":1561.71,"end":1562.75,"sentiment":"neutral","sentiment_score":0.08780798017978668},{"text":"Okay.","start":1562.75,"end":1563.07,"sentiment":"neutral","sentiment_score":0.24042059481143951},{"text":"Perfect.","start":1563.07,"end":1563.57,"sentiment":"positive","sentiment_score":0.5869958400726318},{"text":"Just because I would absolutely hate to to do, like, okay.","start":1563.87,"end":1567.2051,"sentiment":"neutral","sentiment_score":-0.059513273564251984},{"text":"Cool.","start":1567.2051,"end":1567.4451,"sentiment":"positive","sentiment_score":0.3495103120803833}],"sentiment":"neutral","sentiment_score":0.05059582308719033,"num_words":19,"start":1561.71,"end":1567.4451},{"sentences":[{"text":"Based on your superannuation balance right now, and we'll do all these investments.","start":1567.4451,"end":1571.4651,"sentiment":"neutral","sentiment_score":0.142049485960832},{"text":"And then, like, a week later, you need to take some money out for financial hardship.","start":1571.525,"end":1575.2251,"sentiment":"neutral","sentiment_score":-0.08248102711513638},{"text":"I'm paying, like, unnecessary transaction fees.","start":1575.685,"end":1578.405,"sentiment":"neutral","sentiment_score":-0.3278651138146718},{"text":"Like, I don't want that for you.","start":1578.405,"end":1580.105,"sentiment":"neutral","sentiment_score":-0.17131278344563075},{"text":"So we'll do that first, and I will also let Kayden know who's the person for financial hardship that as soon as you guys have come through an agreement, whether that is taking out some money once that's finalized or whether you wait for him to kind of let me know, and then I will go and do that research for you and put together a proposal.","start":1580.885,"end":1600.8251,"sentiment":"neutral","sentiment_score":0.05159157403369448}],"sentiment":"neutral","sentiment_score":0.007497267677969889,"num_words":109,"start":1567.4451,"end":1600.8251},{"sentences":[{"text":"Yep.","start":1603.125,"end":1603.4451,"sentiment":"neutral","sentiment_score":0.14553238451480863},{"text":"Alright.","start":1603.4451,"end":1603.845,"sentiment":"neutral","sentiment_score":0.2518162727355957},{"text":"Perfect.","start":1603.845,"end":1604.345,"sentiment":"positive","sentiment_score":0.4248901605606079},{"text":"Now Yeah.","start":1604.5651,"end":1609.7001,"sentiment":"neutral","sentiment_score":0.1100030466914177},{"text":"Alright.","start":1609.7001,"end":1610.1,"sentiment":"neutral","sentiment_score":0.1816311925649643}],"sentiment":"neutral","sentiment_score":0.20397935062646866,"num_words":6,"start":1603.125,"end":1610.1},{"sentences":[{"text":"Perfect.","start":1610.1,"end":1610.6,"sentiment":"neutral","sentiment_score":0.26828721165657043},{"text":"No.","start":1611.62,"end":1611.86,"sentiment":"neutral","sentiment_score":0.15609803795814514},{"text":"That is great.","start":1611.86,"end":1613.14,"sentiment":"positive","sentiment_score":0.3921494384606679},{"text":"Now, obviously, with your risk profile as well, because, obviously, space investments and and SpaceX and stuff like that is your growth investments can be a little bit, like, riskier in the short term, have obviously a bit of fluctuations that you've been following.","start":1613.14,"end":1628.7351,"sentiment":"neutral","sentiment_score":-0.007488417947156863},{"text":"Obviously, the share price and stuff of it, it sometimes goes through the roof and then drops.","start":1628.7351,"end":1634.3551,"sentiment":"neutral","sentiment_score":0.00690763454665156}],"sentiment":"neutral","sentiment_score":0.02104201458507415,"num_words":66,"start":1610.1,"end":1634.3551},{"sentences":[{"text":"Okay.","start":1634.5751,"end":1635.0751,"sentiment":"neutral","sentiment_score":0.10541234910488129},{"text":"Perfect.","start":1636.16,"end":1636.64,"sentiment":"neutral","sentiment_score":0.30660280585289},{"text":"So you do kind of understand that with group investments, they do fluctuate more than, like, your defensive investments, and you are comfortable with, like, fluctuations in the short term?","start":1636.64,"end":1647.0599,"sentiment":"neutral","sentiment_score":0.028718195483088495},{"text":"Mhmm.","start":1647.615,"end":1648.115,"sentiment":"neutral","sentiment_score":-0.003437597770243883},{"text":"Defense?","start":1655.0549,"end":1655.5549,"sentiment":"neutral","sentiment_score":-0.016605863347649574}],"sentiment":"neutral","sentiment_score":0.03686816348036861,"num_words":34,"start":1634.5751,"end":1655.5549},{"sentences":[{"text":"Okay.","start":1655.855,"end":1656.355,"sentiment":"neutral","sentiment_score":0.02032342553138733},{"text":"We can definitely usually, when we do, obviously anything specific in that area.","start":1657.855,"end":1666.91,"sentiment":"neutral","sentiment_score":0.08401945326477289},{"text":"Yeah.","start":1669.61,"end":1669.93,"sentiment":"neutral","sentiment_score":0.1221301406621933},{"text":"Yeah.","start":1669.93,"end":1670.43,"sentiment":"neutral","sentiment_score":0.3209817111492157},{"text":"We can definitely take that into consideration, and I'll I'll have a look at, you know, different portfolios and whether that would kind of suit for you and your goals.","start":1670.57,"end":1681.995,"sentiment":"positive","sentiment_score":0.39094235251347226}],"sentiment":"neutral","sentiment_score":0.288781711851935,"num_words":46,"start":1655.855,"end":1681.995},{"sentences":[{"text":"Now just to make sure, obviously, that I can then realign everything back to your risk profile, At the moment, we have you invested in a high growth portfolio.","start":1683.015,"end":1692.2799,"sentiment":"neutral","sentiment_score":0.09485030803700974},{"text":"Do you remember what it means to be a high growth investor at all, Craig?","start":1692.74,"end":1696.5199,"sentiment":"neutral","sentiment_score":0.08174060607949893},{"text":"Vaguely.","start":1699.2999,"end":1699.7999,"sentiment":"neutral","sentiment_score":-0.03603586181998253},{"text":"Basically yes.","start":1701.165,"end":1704.2051,"sentiment":"neutral","sentiment_score":0.06968960352241993},{"text":"And it does tell me that, you know, it's often for investors where they're looking at getting as much growth as you possibly can out of your superannuation while you still have plenty of time until you want to, you know, completely retire or access everything.","start":1704.2051,"end":1718.25,"sentiment":"neutral","sentiment_score":0.10666255580018395}],"sentiment":"neutral","sentiment_score":0.09662998856235576,"num_words":93,"start":1683.015,"end":1718.25},{"sentences":[{"text":"Also, for people who do understand and are comfortable seeing a bit of that fluctuation in the short term as a result.","start":1719.5099,"end":1728.49,"sentiment":"neutral","sentiment_score":0.11544946140863678},{"text":"Now what I will actually do do you have access to your emails at the moment?","start":1728.87,"end":1733.145,"sentiment":"neutral","sentiment_score":0.04523468972183764},{"text":"Yeah.","start":1734.485,"end":1734.8049,"sentiment":"neutral","sentiment_score":0.17964814603328705},{"text":"Okay.","start":1734.8049,"end":1735.125,"sentiment":"neutral","sentiment_score":0.3329108655452728},{"text":"Perfect.","start":1735.125,"end":1735.625,"sentiment":"positive","sentiment_score":0.5515714883804321}],"sentiment":"neutral","sentiment_score":0.10555545576825374,"num_words":41,"start":1719.5099,"end":1735.625},{"sentences":[{"text":"So what I have done is I have just sent you an email with some documents to go through, And one of them is kind of showing us a bit more in regards to that recent profile, which I often find helpful while we are talking about this.","start":1735.9249,"end":1752.09,"sentiment":"neutral","sentiment_score":0.3324175616726279},{"text":"So let me know if you've got that email and if you can access it.","start":1752.23,"end":1755.61,"sentiment":"neutral","sentiment_score":0.20806631445884705},{"text":"Yes.","start":1761.525,"end":1762.025,"sentiment":"neutral","sentiment_score":0.17178812623023987},{"text":"Now it will say sign now or click here to sign or something like that.","start":1762.725,"end":1768.505,"sentiment":"neutral","sentiment_score":0.10174685542782148},{"text":"It will so when you click on the link, it won't get you to sign right away.","start":1768.805,"end":1772.62,"sentiment":"neutral","sentiment_score":0.1306991507025326}],"sentiment":"neutral","sentiment_score":0.23955118954957774,"num_words":96,"start":1735.9249,"end":1772.62},{"sentences":[{"text":"It will allow you to open up and look at everything first just to make sure you're happy before it prompts you to sign anything.","start":1772.62,"end":1779.9199,"sentiment":"neutral","sentiment_score":0.23656202256679534},{"text":"So let me know when you can see the first attachment.","start":1781.82,"end":1786.1449,"sentiment":"neutral","sentiment_score":0.11849650605158372},{"text":"So let me know what you can see, and we can do it in a way that it looks for you.","start":1811.6749,"end":1816.655,"sentiment":"neutral","sentiment_score":0.04362470022447053},{"text":"Okay.","start":1817.4349,"end":1817.9349,"sentiment":"neutral","sentiment_score":0.013639488257467748},{"text":"K.","start":1819.035,"end":1819.535,"sentiment":"neutral","sentiment_score":0.017362000420689583}],"sentiment":"neutral","sentiment_score":0.13838359871405667,"num_words":59,"start":1772.62,"end":1819.535},{"sentences":[{"text":"So the first document should have been super insurance summary.","start":1819.835,"end":1824.47,"sentiment":"neutral","sentiment_score":0.054925087839365005},{"text":"Yeah.","start":1826.13,"end":1826.5299,"sentiment":"neutral","sentiment_score":0.04117096588015556},{"text":"Okay.","start":1826.5299,"end":1827.0299,"sentiment":"neutral","sentiment_score":0.027633020654320717},{"text":"Sorry.","start":1827.1699,"end":1827.6499,"sentiment":"neutral","sentiment_score":-0.03576701879501343},{"text":"That one here shows you, obviously, your superannuation in Hub 24, so that's why you do have majority of your super.","start":1827.6499,"end":1834.23,"sentiment":"neutral","sentiment_score":0.01887537796227705}],"sentiment":"neutral","sentiment_score":0.028784434804145026,"num_words":34,"start":1819.835,"end":1834.23},{"sentences":[{"text":"Now you have MRSA underneath it.","start":1834.5299,"end":1837.11,"sentiment":"neutral","sentiment_score":-0.009667972413202127},{"text":"Now I have done a little asterisk in regards to the MRSA just because the that TPA I mentioned had expired.","start":1837.235,"end":1844.295,"sentiment":"neutral","sentiment_score":-0.12657944148495084},{"text":"So the only information I currently have is a little bit outdated.","start":1844.675,"end":1848.375,"sentiment":"neutral","sentiment_score":-0.2748264322678248},{"text":"So I wanna make sure we get that TPA so that I can update and make sure this is all good for you.","start":1849.155,"end":1855.73,"sentiment":"neutral","sentiment_score":-0.050291835613872696},{"text":"Makes sense?","start":1857.95,"end":1858.69,"sentiment":"neutral","sentiment_score":0.04229246638715267}],"sentiment":"neutral","sentiment_score":-0.11072219655034132,"num_words":64,"start":1834.5299,"end":1858.69},{"sentences":[{"text":"Yep.","start":1859.87,"end":1860.19,"sentiment":"neutral","sentiment_score":0.08780410140752792},{"text":"Okay.","start":1860.19,"end":1860.69,"sentiment":"neutral","sentiment_score":0.2389470636844635},{"text":"Perfect.","start":1860.75,"end":1861.25,"sentiment":"positive","sentiment_score":0.48490339517593384},{"text":"Same.","start":1861.95,"end":1862.35,"sentiment":"positive","sentiment_score":0.4065735042095184},{"text":"I do wanna triple check those insurances and make sure that everything is all good.","start":1862.35,"end":1867.235,"sentiment":"positive","sentiment_score":0.3554718842109044}],"sentiment":"positive","sentiment_score":0.34475296461268473,"num_words":19,"start":1859.87,"end":1867.235},{"sentences":[{"text":"Otherwise, last time, you did have about so you have true life and then true total permanent disability insurance covers.","start":1867.615,"end":1876.595,"sentiment":"neutral","sentiment_score":0.055975396558642386},{"text":"You have one of 580,455 and then another one of a 115,000, same for your TPD.","start":1877.53,"end":1886.51,"sentiment":"neutral","sentiment_score":0.11794231086969376},{"text":"And from the research, it's pretty cheap.","start":1888.17,"end":1890.5549,"sentiment":"neutral","sentiment_score":0.2674889883824757},{"text":"It's only about 432 per annum.","start":1890.5549,"end":1893.855,"sentiment":"neutral","sentiment_score":0.15894790242115656},{"text":"But I do wanna triple check that for you as well as soon as I get that TPA from us back from you.","start":1894.635,"end":1900.255,"sentiment":"neutral","sentiment_score":0.19995359882064487}],"sentiment":"neutral","sentiment_score":0.14488372237732014,"num_words":72,"start":1867.615,"end":1900.255},{"sentences":[{"text":"Yep.","start":1902.73,"end":1903.0499,"sentiment":"neutral","sentiment_score":0.12048834562301636},{"text":"Okay.","start":1903.0499,"end":1903.37,"sentiment":"neutral","sentiment_score":0.18328139185905457},{"text":"Perfect.","start":1903.37,"end":1903.87,"sentiment":"neutral","sentiment_score":0.2687966227531433},{"text":"Now next one, was that a performance report?","start":1904.01,"end":1907.71,"sentiment":"neutral","sentiment_score":0.08658062759786844},{"text":"That the hub 20 four.","start":1909.61,"end":1911.37,"sentiment":"neutral","sentiment_score":0.03734564110636711}],"sentiment":"neutral","sentiment_score":0.09074622415937483,"num_words":16,"start":1902.73,"end":1911.37},{"sentences":[{"text":"Yeah.","start":1911.37,"end":1911.87,"sentiment":"neutral","sentiment_score":0.055024176836013794},{"text":"So this one here shows you all your individual investments, how they have performed, and what has happened in the last twelve months.","start":1912.57,"end":1919.975,"sentiment":"neutral","sentiment_score":0.10778483537876088},{"text":"Now, obviously, if you've been tracking the market and different investments, you would have obviously seen that the last twelve months have been a little bit turbulent.","start":1920.5149,"end":1927.495,"sentiment":"neutral","sentiment_score":-0.06558808173846316},{"text":"We've obviously had a lot going on in the world, obviously, the war and then everything in The US with Trump and Taurus and everything.","start":1928.2749,"end":1934.5399,"sentiment":"neutral","sentiment_score":-0.038034993559122085},{"text":"In saying that, though, even though you currently are in a high growth portfolio where we do see more fluctuations than there are uncertainty in the market, your portfolio has still done really well considering.","start":1935.48,"end":1949.415,"sentiment":"neutral","sentiment_score":0.08431845057223525}],"sentiment":"neutral","sentiment_score":0.024896109141073784,"num_words":111,"start":1911.37,"end":1949.415},{"sentences":[{"text":"So after fees, your portfolio in the last twelve months has still gone up by 7.78%, which is an equivalent of about 18,051.","start":1950.355,"end":1963.4901,"sentiment":"neutral","sentiment_score":0.32550356893435767},{"text":"And that is just from, obviously, growth of your investments.","start":1963.7101,"end":1966.37,"sentiment":"neutral","sentiment_score":0.25544315576553345},{"text":"So, obviously, not contributions or anything like that.","start":1966.51,"end":1968.75,"sentiment":"neutral","sentiment_score":0.03398711187765002},{"text":"So very happy with those investments.","start":1968.75,"end":1970.77,"sentiment":"positive","sentiment_score":0.5978468408187231},{"text":"But like I said, I will research and consider space investments and defensive for you to see how we could potentially incorporate that into your portfolio.","start":1973.195,"end":1983.455,"sentiment":"neutral","sentiment_score":0.17350554294311082}],"sentiment":"neutral","sentiment_score":0.25220733835068465,"num_words":73,"start":1950.355,"end":1983.455},{"sentences":[{"text":"Yeah.","start":1985.17,"end":1985.67,"sentiment":"neutral","sentiment_score":0.06143731623888016},{"text":"Yes.","start":1992.8501,"end":1993.3501,"sentiment":"neutral","sentiment_score":0.12102540582418442},{"text":"And you do have quite a lot of yes.","start":1995.01,"end":1998.695,"sentiment":"neutral","sentiment_score":0.09454684249228901},{"text":"And you do have quite a bit already in your portfolio.","start":1998.695,"end":2002.875,"sentiment":"neutral","sentiment_score":0.16012994267723776},{"text":"So you do have, like, a lot of technology companies.","start":2002.9349,"end":2006.5349,"sentiment":"neutral","sentiment_score":0.14247566536068917}],"sentiment":"neutral","sentiment_score":0.1318615727359429,"num_words":32,"start":1985.17,"end":2006.5349},{"sentences":[{"text":"You have, like, cybersecurity and stuff as well, which is kind of on the other side, But still you still have quite a bit in that space.","start":2006.5349,"end":2014.9299,"sentiment":"neutral","sentiment_score":0.08749031565255588},{"text":"You also have one of your biggest shareholding is iShares S and P five hundred, which invests in the 500 largest companies listed in The US.","start":2015.07,"end":2026.2899,"sentiment":"neutral","sentiment_score":0.100911527298964},{"text":"So that gives you a lot of kind of diversification and exposure because a lot of your kind of big tech companies in America are doing well and are obviously in those top 500 in size.","start":2026.695,"end":2040.87,"sentiment":"neutral","sentiment_score":0.2592019881639216},{"text":"So they do give you some exposure through that.","start":2041.11,"end":2043.51,"sentiment":"neutral","sentiment_score":0.18371893299950492},{"text":"But I'll kind of deep dive a little bit more into it with your wishes as well and seeing what we can put together.","start":2043.51,"end":2049.61,"sentiment":"neutral","sentiment_score":0.18537015933543444}],"sentiment":"neutral","sentiment_score":0.16737347563392804,"num_words":122,"start":2006.5349,"end":2049.61},{"sentences":[{"text":"Yeah.","start":2051.51,"end":2052.01,"sentiment":"neutral","sentiment_score":0.08762180805206299},{"text":"No.","start":2052.07,"end":2052.31,"sentiment":"neutral","sentiment_score":0.08299759775400162},{"text":"No worries.","start":2052.31,"end":2052.97,"sentiment":"neutral","sentiment_score":0.09446856752038002},{"text":"Now next one is that that Vanguard index chart, like the graph.","start":2053.665,"end":2058.645,"sentiment":"neutral","sentiment_score":0.06332931326081355},{"text":"Yes.","start":2059.185,"end":2059.685,"sentiment":"neutral","sentiment_score":0.06911787390708923}],"sentiment":"neutral","sentiment_score":0.06991918669903979,"num_words":17,"start":2051.51,"end":2059.685},{"sentences":[{"text":"So this one here, do you remember seeing this last year?","start":2059.825,"end":2063.125,"sentiment":"neutral","sentiment_score":0.048174125904386696},{"text":"Yeah.","start":2064.7852,"end":2065.105,"sentiment":"neutral","sentiment_score":0.13145068287849426},{"text":"Okay.","start":2065.105,"end":2065.605,"sentiment":"neutral","sentiment_score":0.2625163793563843},{"text":"Perfect.","start":2065.78,"end":2066.02,"sentiment":"positive","sentiment_score":0.37785232067108154},{"text":"And, obviously, if you are quite familiar, you may have seen something like this before as well.","start":2066.02,"end":2071.2402,"sentiment":"neutral","sentiment_score":0.12002847256029353}],"sentiment":"neutral","sentiment_score":0.1078135097219098,"num_words":31,"start":2059.825,"end":2071.2402},{"sentences":[{"text":"But a good way to look at it is breaking down how this relates through your risk profile.","start":2071.7002,"end":2077.1602,"sentiment":"neutral","sentiment_score":0.10584715546833144},{"text":"So like I kind of touched on earlier, you are currently in a high growth portfolio.","start":2077.62,"end":2082.145,"sentiment":"neutral","sentiment_score":0.15766984783113003},{"text":"What that also means is that we have 90% currently invested in what we call your growth investment.","start":2082.845,"end":2091.825,"sentiment":"neutral","sentiment_score":0.19581150760253271},{"text":"Now this is a combination of your top four.","start":2092.73,"end":2096.91,"sentiment":"neutral","sentiment_score":0.15973244855801264},{"text":"So that includes US shares, which you can see, like, the the light green color, Australian shares, which is, like, the dark green, international shift, which is, like, your yellow, and then your property as well, which is, like, you know, that kind of maroon color.","start":2097.6099,"end":2115.105,"sentiment":"neutral","sentiment_score":0.053516426670324545}],"sentiment":"neutral","sentiment_score":0.11076561835916521,"num_words":107,"start":2071.7002,"end":2115.105},{"sentences":[{"text":"So this is where you have about 90% at the moment.","start":2115.725,"end":2118.865,"sentiment":"neutral","sentiment_score":0.22614862566644495},{"text":"Obviously, you can see here that long term, they grow the most.","start":2119.405,"end":2124.38,"sentiment":"neutral","sentiment_score":0.1789658380051454},{"text":"Also, fluctuate the most, though, in the short term depending on, obviously, what is happening in the world.","start":2125.4,"end":2131.02,"sentiment":"neutral","sentiment_score":-0.07597076644500096},{"text":"Yep.","start":2133.4,"end":2133.9,"sentiment":"neutral","sentiment_score":0.23413406312465668},{"text":"You then have 10% in defensive.","start":2133.96,"end":2137.095,"sentiment":"neutral","sentiment_score":0.2687133972843488}],"sentiment":"neutral","sentiment_score":0.10654511644194524,"num_words":48,"start":2115.725,"end":2137.095},{"sentences":[{"text":"So that will be like a combination of your bottom three.","start":2137.155,"end":2140.2952,"sentiment":"neutral","sentiment_score":0.2834878333590247},{"text":"Also, kind of gold falls a little bit into this category as well to give you that kind of stabilization, which you can see they are a lot more steady.","start":2140.7551,"end":2149.77,"sentiment":"neutral","sentiment_score":0.12257026682297388},{"text":"They don't grow as much, but they don't fluctuate as much either.","start":2149.77,"end":2152.83,"sentiment":"neutral","sentiment_score":0.030062053352594376},{"text":"So at the moment, we only have about 10% in this.","start":2152.97,"end":2156.67,"sentiment":"neutral","sentiment_score":0.024532328613779762},{"text":"Does that make sense?","start":2156.8901,"end":2158.03,"sentiment":"neutral","sentiment_score":0.11556211300194263}],"sentiment":"neutral","sentiment_score":0.1160047482151319,"num_words":68,"start":2137.155,"end":2158.03},{"sentences":[{"text":"Yep.","start":2159.21,"end":2159.71,"sentiment":"neutral","sentiment_score":0.13087648153305054},{"text":"Now, typically, in a high growth portfolio as well, we want to make sure that you have enough time for these kind of fluctuations as well.","start":2159.93,"end":2168.1648,"sentiment":"neutral","sentiment_score":0.12223532939186463},{"text":"So, typically speaking, we like to see about eight years until retirement in a high growth portfolio.","start":2168.4648,"end":2175.9248,"sentiment":"neutral","sentiment_score":0.058597619371379125},{"text":"So, obviously, at the moment, we're with the current legislation, the earliest that you can access all of your superannuation is at the age of 60.","start":2176.625,"end":2188.11,"sentiment":"neutral","sentiment_score":0.06209189029267201},{"text":"So you do have eight years until you can access everything.","start":2190.25,"end":2193.31,"sentiment":"neutral","sentiment_score":0.06502564353021709}],"sentiment":"neutral","sentiment_score":0.08191142964786217,"num_words":81,"start":2159.21,"end":2193.31},{"sentences":[{"text":"Are you planning on, obviously, pending life?","start":2194.17,"end":2198.905,"sentiment":"neutral","sentiment_score":0.021201413656984056},{"text":"Are you planning on working until 60, past 60?","start":2199.845,"end":2204.425,"sentiment":"neutral","sentiment_score":0.009858057730727725},{"text":"What what are you thinking?","start":2204.965,"end":2206.2651,"sentiment":"neutral","sentiment_score":0.008837295323610305},{"text":"Okay.","start":2217.6199,"end":2218.1199,"sentiment":"neutral","sentiment_score":0.16155454516410828},{"text":"But are you comfortable?","start":2218.34,"end":2219.8,"sentiment":"neutral","sentiment_score":0.15537820383906364}],"sentiment":"neutral","sentiment_score":0.04093793278130201,"num_words":26,"start":2194.17,"end":2219.8},{"sentences":[{"text":"Yeah.","start":2222.585,"end":2223.085,"sentiment":"neutral","sentiment_score":-0.046532802283763885},{"text":"Yeah.","start":2223.785,"end":2224.285,"sentiment":"neutral","sentiment_score":-0.10728025436401369},{"text":"Yeah.","start":2225.945,"end":2226.445,"sentiment":"neutral","sentiment_score":-0.06137852370738983},{"text":"No.","start":2231.2249,"end":2231.705,"sentiment":"neutral","sentiment_score":-0.17550113797187805},{"text":"And and I totally understand that as well.","start":2231.705,"end":2234.185,"sentiment":"neutral","sentiment_score":-0.12964306864887476}],"sentiment":"neutral","sentiment_score":-0.11898643895983696,"num_words":12,"start":2222.585,"end":2234.185},{"sentences":[{"text":"And, obviously, from the way things are for you at the moment, are you still comfortable by taking on that kind of level of risk as well with your investments?","start":2234.185,"end":2243.3599,"sentiment":"neutral","sentiment_score":-0.1314477488398552},{"text":"Okay.","start":2249.595,"end":2249.8352,"sentiment":"neutral","sentiment_score":0.2060777842998505},{"text":"Cool.","start":2249.8352,"end":2250.235,"sentiment":"positive","sentiment_score":0.4760093688964844},{"text":"Perfect.","start":2250.235,"end":2250.715,"sentiment":"positive","sentiment_score":0.5642827749252319},{"text":"And, yeah, long term high growth, you see you see that growth.","start":2250.715,"end":2254.175,"sentiment":"neutral","sentiment_score":0.2404696817199389}],"sentiment":"neutral","sentiment_score":0.004190525412559509,"num_words":45,"start":2234.185,"end":2254.175},{"sentences":[{"text":"As long as, obviously, you are aware that there will be some fluctuations and especially if we're looking at, obviously, different space investments, I do wanna factor that in as well that if we are swapping some growth, we'll try to keep you within the same risk profile as much as possible while obviously considering your goals and wishes as well.","start":2254.235,"end":2274.315,"sentiment":"neutral","sentiment_score":0.09368629039066736},{"text":"Yep.","start":2276.155,"end":2276.655,"sentiment":"neutral","sentiment_score":0.18814653158187863},{"text":"Alright.","start":2276.7148,"end":2277.2148,"sentiment":"neutral","sentiment_score":0.28768831491470337},{"text":"Perfect.","start":2277.675,"end":2278.175,"sentiment":"neutral","sentiment_score":0.3184936046600342},{"text":"Now what is the next document you have there, Craig?","start":2278.315,"end":2281.055,"sentiment":"neutral","sentiment_score":0.05881693474948406}],"sentiment":"neutral","sentiment_score":0.09591029070921846,"num_words":74,"start":2254.235,"end":2281.055},{"sentences":[{"text":"Yeah.","start":2296.73,"end":2297.23,"sentiment":"neutral","sentiment_score":-0.0011401232331991196},{"text":"That that's okay.","start":2304.265,"end":2305.2249,"sentiment":"neutral","sentiment_score":-0.007721601674954097},{"text":"Even try to get out and then go back in.","start":2305.2249,"end":2308.205,"sentiment":"neutral","sentiment_score":0.009438813105225563},{"text":"Okay.","start":2309.305,"end":2309.805,"sentiment":"neutral","sentiment_score":0.03165267035365105},{"text":"Well, let me see if you can access it.","start":2310.185,"end":2316.3801,"sentiment":"neutral","sentiment_score":0.019839793029758666}],"sentiment":"neutral","sentiment_score":0.011678917100653052,"num_words":24,"start":2296.73,"end":2316.3801},{"sentences":[{"text":"Sometimes it makes it tricky maybe for on the phone.","start":2321.1602,"end":2323.98,"sentiment":"neutral","sentiment_score":-0.08058342933654786},{"text":"So if you are happy, I can always just go through the last couple of documents with you, and then you you can always you can always go and download them if you wanna have a look at the rest of them.","start":2324.36,"end":2338.6948,"sentiment":"neutral","sentiment_score":0.17463983825984455},{"text":"If you have any issues, struggle downloading them, you can always let me know, and I can always get the team to email you because we have all we always have it all on file for you.","start":2338.9102,"end":2347.01,"sentiment":"neutral","sentiment_score":0.23677726734328913},{"text":"Yeah.","start":2348.6702,"end":2349.1501,"sentiment":"neutral","sentiment_score":0.05650125816464424},{"text":"Now, basically, the rest of the documents are not as fine as the ones you've seen.","start":2349.1501,"end":2354.05,"sentiment":"neutral","sentiment_score":-0.30518518574535847}],"sentiment":"neutral","sentiment_score":0.09871071784423208,"num_words":106,"start":2321.1602,"end":2354.05},{"sentences":[{"text":"Sorry.","start":2354.865,"end":2355.025,"sentiment":"neutral","sentiment_score":-0.1174381673336029},{"text":"It doesn't matter too much, but one is your Oakview services guide.","start":2355.025,"end":2359.925,"sentiment":"neutral","sentiment_score":-0.016697800407807033},{"text":"You would have seen this one every year.","start":2360.865,"end":2363.045,"sentiment":"neutral","sentiment_score":0.08236168511211872},{"text":"It is one of those compliance documents, but it does give you all the important information in regards to us here at Oakview.","start":2363.185,"end":2368.965,"sentiment":"neutral","sentiment_score":0.2282853936371596},{"text":"Nothing has changed, though.","start":2369.78,"end":2371.14,"sentiment":"neutral","sentiment_score":0.016170630231499672}],"sentiment":"neutral","sentiment_score":0.11784017256771524,"num_words":48,"start":2354.865,"end":2371.14},{"sentences":[{"text":"We've had a bit of an extension to the team, which is nice, and then also a bit of updated marketing.","start":2371.14,"end":2375.64,"sentiment":"neutral","sentiment_score":0.30930670882974354},{"text":"But if you do end up going back and having a look through it, you will see myself on page 10 if you do wanna put a face to the voice as well.","start":2376.0999,"end":2384.835,"sentiment":"neutral","sentiment_score":0.16541640866886487},{"text":"There we go.","start":2387.4749,"end":2388.855,"sentiment":"neutral","sentiment_score":0.10530749211708705},{"text":"Now what you also would have seen, which was the documents he asked you to sign, that was a tax file number opt in form.","start":2391.635,"end":2400.7,"sentiment":"neutral","sentiment_score":0.16023654729127884},{"text":"It's just a compliance form to say we are keeping your tax file number secure and safe on file.","start":2400.7,"end":2405.92,"sentiment":"neutral","sentiment_score":0.29356321535612406}],"sentiment":"neutral","sentiment_score":0.21637346160293805,"num_words":101,"start":2371.14,"end":2405.92},{"sentences":[{"text":"The other one was the ongoing status agreement.","start":2406.78,"end":2410.72,"sentiment":"neutral","sentiment_score":0.21760652586817741},{"text":"So this is the one that kind of every year that, obviously, if you are happy, is for you to sign to say that you are happy to stay on as a client.","start":2411.595,"end":2419.855,"sentiment":"positive","sentiment_score":0.39356744379708264},{"text":"Now I do wanna stress, Craig, that there has been no changes whatsoever in regards to the fee structure.","start":2420.475,"end":2426.04,"sentiment":"neutral","sentiment_score":0.07688114223511595},{"text":"So it hasn't gone up or anything like that.","start":2426.2,"end":2428.12,"sentiment":"neutral","sentiment_score":0.04966673254966736},{"text":"It stays exactly the same at 1.65 from superannuation.","start":2428.12,"end":2432.94,"sentiment":"neutral","sentiment_score":0.17744875616497463}],"sentiment":"neutral","sentiment_score":0.23376101221984777,"num_words":78,"start":2406.78,"end":2432.94},{"sentences":[{"text":"So no changes there, and it is also not a lock in contract.","start":2433.56,"end":2438.3801,"sentiment":"neutral","sentiment_score":0.002780317973632079},{"text":"So if for forever, you know, for some reason you are not happy or and something changes or you move overseas or whatever it might be, it's not like you are locked into a twelve month contract.","start":2438.44,"end":2451.405,"sentiment":"neutral","sentiment_score":-0.1303545155033872},{"text":"The the fee comes out on a monthly basis to make it more fair to you and give you the flexibility, but it is something you have to sign every twelve months just to say you are happy and so we can obviously keep servicing your account and manage your investments and everything for you.","start":2451.465,"end":2466.195,"sentiment":"neutral","sentiment_score":0.20902765880931506},{"text":"Yep.","start":2467.235,"end":2467.735,"sentiment":"neutral","sentiment_score":0.1138848215341568},{"text":"Yeah.","start":2468.7551,"end":2469.2551,"sentiment":"neutral","sentiment_score":0.016089625656604767}],"sentiment":"neutral","sentiment_score":0.06392077328724281,"num_words":107,"start":2433.56,"end":2469.2551},{"sentences":[{"text":"Oh, great.","start":2470.435,"end":2470.915,"sentiment":"positive","sentiment_score":0.7440400421619415},{"text":"Perfect.","start":2470.915,"end":2471.415,"sentiment":"positive","sentiment_score":0.6721491813659668},{"text":"The last document was a it's called a lost super authority.","start":2471.715,"end":2476.7751,"sentiment":"neutral","sentiment_score":0.06996038611131636},{"text":"We like to do this every now and then.","start":2477.395,"end":2480.25,"sentiment":"neutral","sentiment_score":0.09869967897733052},{"text":"And, basically, what it is is it just lets us search with the ATO.","start":2480.25,"end":2484.51,"sentiment":"neutral","sentiment_score":0.05490366768624101}],"sentiment":"neutral","sentiment_score":0.12396599922480213,"num_words":37,"start":2470.435,"end":2484.51},{"sentences":[{"text":"If for some reason you have an old super fund open that you didn't know about or one employer just put, like, one contribution into something, It just lets us search the records and see if we can find something.","start":2484.81,"end":2498.635,"sentiment":"neutral","sentiment_score":0.038809861475601795},{"text":"If we do, we will let you know.","start":2498.695,"end":2500.715,"sentiment":"neutral","sentiment_score":0.0707060219720006},{"text":"We'll do research on the account and see if it's appropriate to consolidate to make sure you don't have multiple funds open if it's not necessary.","start":2500.935,"end":2508.5552,"sentiment":"neutral","sentiment_score":0.04039858912046139},{"text":"If we do find anything, we'll let you know.","start":2509.24,"end":2511.8,"sentiment":"neutral","sentiment_score":0.07090550578302807},{"text":"Obviously, with the ATO, this can take a little bit of some time.","start":2511.8,"end":2515.34,"sentiment":"neutral","sentiment_score":-0.028650564929613702}],"sentiment":"neutral","sentiment_score":0.03577185583223278,"num_words":96,"start":2484.81,"end":2515.34},{"sentences":[{"text":"So this is something we we send off.","start":2516.12,"end":2518.2002,"sentiment":"neutral","sentiment_score":0.025004908442497253},{"text":"If we get a hit, I will let you know and then see what we want to do from there on.","start":2518.2002,"end":2522.4402,"sentiment":"neutral","sentiment_score":0.056192569789432344},{"text":"But it's just good to do every now and then just to triple check for you.","start":2522.4402,"end":2526.035,"sentiment":"neutral","sentiment_score":0.1483450853265822},{"text":"Yep.","start":2527.135,"end":2527.635,"sentiment":"neutral","sentiment_score":0.1825258433818817},{"text":"Perfect.","start":2528.175,"end":2528.675,"sentiment":"positive","sentiment_score":0.3506506681442261}],"sentiment":"neutral","sentiment_score":0.09120810872062723,"num_words":47,"start":2516.12,"end":2528.675},{"sentences":[{"text":"Now that was essentially all the documents here.","start":2528.9749,"end":2532.595,"sentiment":"neutral","sentiment_score":0.13187009282410145},{"text":"So, basically, from from today is that I will go and speak to my colleague, Kagan, like I mentioned, in regards to that financial hardship.","start":2532.7349,"end":2541.48,"sentiment":"neutral","sentiment_score":0.0568901053071022},{"text":"I will get him through kind of keep me in the loop on how things are going and what you guys end up deciding.","start":2542.3398,"end":2548.92,"sentiment":"neutral","sentiment_score":0.1454384351770083},{"text":"In the meantime, I will get my colleague, Whitlam, to email you that PPA, which is very important because it makes sure I can check your insurances and everything is good with MRSA as well as those beneficiary forms for your superannuation.","start":2550.3398,"end":2565.845,"sentiment":"neutral","sentiment_score":0.10839804075658321},{"text":"So if we can kind of co do that, it means that when the financial hardship is sorted, I have everything I need so that I can then proceed with that research on your investments.","start":2566.79,"end":2577.21,"sentiment":"neutral","sentiment_score":0.11236748195120266}],"sentiment":"neutral","sentiment_score":0.10786056268348623,"num_words":134,"start":2528.9749,"end":2577.21},{"sentences":[{"text":"Perfect.","start":2579.4849,"end":2579.9849,"sentiment":"neutral","sentiment_score":0.28184807300567627},{"text":"Now, Craig, do you have any other questions for me at this point in time otherwise?","start":2580.045,"end":2584.785,"sentiment":"neutral","sentiment_score":0.0930956460069865},{"text":"No.","start":2586.125,"end":2586.625,"sentiment":"neutral","sentiment_score":-0.07080811262130737},{"text":"Yep.","start":2588.845,"end":2589.345,"sentiment":"neutral","sentiment_score":0.27712175250053406},{"text":"Exactly.","start":2589.405,"end":2589.905,"sentiment":"positive","sentiment_score":0.5697063207626343}],"sentiment":"neutral","sentiment_score":0.12736991848796606,"num_words":20,"start":2579.4849,"end":2589.905},{"sentences":[{"text":"If there is anything that you need at any point in time, though, don't hesitate to send me an email or or give me a call or call the office, and they can always book you in with myself as well if there is anything else that I can help you with at any point in time.","start":2590.205,"end":2603.77,"sentiment":"neutral","sentiment_score":0.3216992067663293},{"text":"And, hopefully yeah.","start":2603.77,"end":2606.27,"sentiment":"positive","sentiment_score":0.6631890137990316},{"text":"No.","start":2607.725,"end":2608.125,"sentiment":"positive","sentiment_score":0.3616390824317932},{"text":"I'm I'm always there, and I do really hope that everything is on the upwards now.","start":2608.125,"end":2613.985,"sentiment":"positive","sentiment_score":0.6873564999550581},{"text":"And and we have really good things to look forward to.","start":2614.2852,"end":2617.2651,"sentiment":"positive","sentiment_score":0.8482664823532104}],"sentiment":"positive","sentiment_score":0.4660988206213171,"num_words":88,"start":2590.205,"end":2617.2651},{"sentences":[{"text":"Yes.","start":2619.98,"end":2620.48,"sentiment":"neutral","sentiment_score":0.22716203331947327},{"text":"Yep.","start":2620.6199,"end":2621.1199,"sentiment":"neutral","sentiment_score":0.1457541584968567},{"text":"Yes.","start":2621.66,"end":2622.14,"sentiment":"neutral","sentiment_score":0.1580701470375061},{"text":"I have my fingers crossed for you as well.","start":2622.14,"end":2624.56,"sentiment":"neutral","sentiment_score":0.2726030523578326},{"text":"No problem, Craig.","start":2624.94,"end":2626.0798,"sentiment":"positive","sentiment_score":0.36846906940142315}],"sentiment":"neutral","sentiment_score":0.2726547345519066,"num_words":15,"start":2619.98,"end":2626.0798},{"sentences":[{"text":"Anything you need, just call me.","start":2626.3,"end":2627.9,"sentiment":"neutral","sentiment_score":0.24597922712564468},{"text":"Okay?","start":2627.9,"end":2628.4,"sentiment":"neutral","sentiment_score":0.20490555465221405},{"text":"No worries.","start":2630.463,"end":2631.1829,"sentiment":"positive","sentiment_score":0.3371967524290085},{"text":"You too.","start":2631.1829,"end":2631.583,"sentiment":"positive","sentiment_score":0.37615130841732025},{"text":"We're 16.","start":2631.583,"end":2632.243,"sentiment":"neutral","sentiment_score":0.303350031375885}],"sentiment":"neutral","sentiment_score":0.28570593091157764,"num_words":13,"start":2626.3,"end":2632.243},{"sentences":[{"text":"Bye.","start":2633.103,"end":2633.603,"sentiment":"neutral","sentiment_score":-0.1067214012145996}],"sentiment":"neutral","sentiment_score":-0.1067214012145996,"num_words":1,"start":2633.103,"end":2633.603}]}}]},{"alternatives":[{"transcript":"Hello? Yes. It is. Good. How are you? Yeah. That's fine. Yeah. That's the one. The Craig McInley. 293-7726 civil grade voice mail. Right? No. Really? No. Not really. Not at all. No. No. I mean, I'm yeah. It's it's I'm just sort of recovering from a bit of a roller coaster for a month. So oh, my my son was arrested because he was he's he's a schizophrenic, and he had a psychotic episode and ended up getting taking getting taken down by a few cops. And and yeah. So, I mean, we've, you know, he's been violent around us. And so, I mean, we've sort of we've finally gotten him sort of, I suppose, to a place where he sort of resembles my son a bit more now. So now that we've sort of, I guess, sort of got him sorted, I'm I've got I've I've obviously, because my my physical condition, I've been out of work the whole time dealing with all this. So, I mean, it's it's just one one one nightmare after another. So now that we finally got him sorted, I'm sort of starting to, you know, spend a bit of time with myself and get my physical condition and things like that up. So, yeah, it's it's it's been a lot of fun for the family. I wanna say it's family. I mean, me and my mother and my partner. That's that's it. It's so we're all we're all living in the same house. Yeah. Yeah. Yeah. My my mother's my mother's 78. I'm I'm I'm coming on 50, and I'm unemployed. Yeah. Pretty much the only person in this house at the moment that's able to work is my partner. Yeah. And she's just getting bashed about. It's just one of those years. Oh, hey. Look. He he's he's improved a lot con you know, from from a few months back when when he was a yeah. Just yeah. You'd know who he was. But yeah. Anyway. Well, that's the plan. Yep. Yeah. Well, I mean, I'm I'm getting I'm getting to the point of of one of the things I was actually planning to discuss today was some of the some of the things that I I might be able to do to access some super at the moment because, you know, I'm sort of relying on Centrelink with sort of, you know, a a lot more going on behind the scenes with regards to payments of bits and pieces. So with regards to the whole financial hardship situation, I was sort of hoping to try and, I guess, see if I can acquire some of that. I mean, I've worked there hard, but I might go try and get some of it. So a little while now. What's that about? Three months? Maybe. Yeah. Maybe. I I mean, it wouldn't be it wouldn't be hard to check. Yep. Yep. I mean, as as far as I'm concerned, I mean, if if even if I have to wait a few weeks or something before I can, I will you know, I'm gonna I'm gonna at least have the I can just be ready to pull the trigger that way? So, I mean yep. Yeah. Yeah. And that's at this point in time, that would be ideal. Bye. Yep. Yep. Yep. Yeah. I know. That's yeah. That's fine. Like I said, I mean, I I mean, I I I think I think it's, you know, it's sort of getting to the point now where, I mean, I I I need when I'm when I'm sort of able to start working, I need to make sure I've still got a car, and that's what I've gotta make sure I can at least still pay for it. And, unfortunately, what the Centrelink gives you is not a match. Yeah. Yep. Yep. You can start popping it back up again. Yeah. Yeah. I'm gonna get to I'm gonna get to I mean, I've I've I've I've been off work for a lot of time. I I love you know, like I say, it's been over twelve months of, you know, dealing with all this. I mean, I've I I always I had a I had a a a pretty ratchet back to begin with. And, you know, obviously, he put on a truckload of weight over that time because there's just been a lot of sitting around and, you know, watching and, you know, panicking and hoping and, yeah, just lots of let downs at one after another. So, I mean, obviously, putting on the extra a little bit of weight, which is obviously compounding the the the the the back issues. So, I mean, it's a matter of addressing what which will then hopefully follow, but then you get to the point because you can't I can't exercise because I have got so much back pain. So it's I've I've gotta try and get something managed. Yeah. Yeah. And and it it that that for me, that's been the last two years. I mean, I'm, you know, like I say, I mean, living with my mother and, you know, and and so is my partner now. Me, I and we yeah. Crazy. It's just times times are absolutely fucked. Oh, we try. We do try. That that's that's definitely one thing we do is we can support each other. My mother. Yeah. Yeah. Just keep it as is for now. That's fine. Yeah. I I I mean, I I can I can change it over, but I'll talk to her first? Yeah. We're we're sort of we're we're not I mean, she yeah. We I suppose we're not really so, I mean, we're we're at the point in a relationship where she's just like my sister. So, I mean, it's you know, we've been friends for so damn long. It's just yeah. I mean, we did watch each other's backs, and we're always there for each other. It's just become one of those relationships. It's I don't know how you describe it. It's bizarre. But it but it works. Yep. Yeah. Yeah. I have no issues putting her on there, but I'd have to make sure. I'd have to talk to her and make sure if she's okay with it, which I don't know. I think she won't don't know if she have an issue. Yep. Yeah. I mean, like I said, I mean, I've got no I've got no I've got no problems putting her down. So, I mean, if if if you wanted to do that today, I mean, I don't I don't mind that at all. Yeah. Alright. Doesn't yeah. Why not? Doesn't doesn't work. Janelle Campbell, j, apostrophe, n e l, Campbell. Give me a minute, and I'll tell you. It is. Where are you, 00408 642847. Yes. Oh, look. It it it's been a lot worse than it is now. I mean, you know, I've been through my break. I I I had a fucking complete system meltdown myself. So did me, mom. It's just all been, you know, just one thing rolling into another with very minimal help in the system. So but now finally, it got to the point where it got so bad, the system had to do something. So but yeah. So, I mean, we're just on the other side of that now. Hopefully, we're starting to put the pieces together. So it's a positive. Yeah. Now we just gotta make sure that he he stays the course himself. So and keep him keep encouraging him. I mean, he's 24. I mean, he's not a young man. He's he he he's getting he's getting he's getting on in years, and, I mean, he's he's he's not done anything with his loss at this point. So he's got a lot of catching up to do, so he needs to sort it out. So it's up to him now. Yeah. Oh, absolutely. Oh, it's alright. Like I said, I'm not doing anything. I'm gonna go and see my GP at 01:30. That's about it. Yep. They're off for now. Yeah. Yeah. That'd be about right, I'd say. Yeah. It's amazing how it hasn't how how the number goes up. Yeah. Yeah. I am I am sort of talking to them about hardship hardship at the moment. I mean, it's Pepper Finance, so, I mean, they're a little bit yeah. They're they're hard asses at at times. So, unfortunately, because they're not about they don't have to play by the same rules. So, yeah, it's yeah. I'm working with them as best I can. Yeah. We we we we we we don't have the same now because, I mean, my partner and I have got both our stuff because, obviously, most of her sheets had to go into storage along with my stuff. So, I mean, we've now got both lots and while she's in here with another room. So, yeah, it's we we've got literally got both lives in that storage too now, so it's even more of that point in. Oh, yeah. Look. I just well well, I mean, it's collectively it's in there together. Do you want me to bundle it together, or do you just want my my sort of rough estimate of my stuff? Yeah. Oh, look. I mean, I'd I'd say ten, fifteen. Well, maybe more. I mean, I've got up there. To be fair, I mean, I've got coin collections in there. I've got collectibles. I've got all sorts of bits of I mean, they they could even be up there more fraud. I know. Yeah. Yeah. That's yeah. That that's all finished and done now. That got right. It reached its statute statute of limitations. So so that's so that's all done and dusted. So that the only thing I've got at the moment is my car. And I'm and I'm trying to sort of keep that credit rating above my head as best I can because, I mean, you know, you never know when I might I might need to utilize it one day. I mean, I'd like to still try and find a house a house at one point. So Oh, it was ages ago. It would have been earlier in the year. Might have been late last year. I can't remember. Oh, yeah. Yeah. Yeah. Yeah. Yeah. I had to I had some I had to I I was just gonna say I had a battery of blood tests and stuff the other day to get myself a bit of a checkup, and everything came back pretty damn good. So, I mean, it's just the it's just the the the physical side of things. I just gotta get myself back in there a little bit more into shape. That's all. You know, taking a little bit more me time. So that's exactly what I'm trying to do. Yep. I don't know. I don't have a willing plus yet. No. It well, yeah, it is actually, but it's the it was it's a lot of the the legal fees that and bits and pieces. I know that some of them can be a little bit costly, can't they? And, I mean, in my in my current financial situation, it's probably not something that Oh. Oh, yeah. Yeah. I mean, that's yeah. That doesn't that doesn't save me at all. I mean, I've got no problems not marrying somebody. Yeah. Look. I mean, I don't know anyone locally. I mean, I'm I'm assuming it's a sort of business. It doesn't really matter whether it's whether it's your side of the pond or or or mine. So, I mean, look. I mean, to be fair, it's irrelevant to me. I mean, it's as long as I suppose as long as it as long as it yeah. As long as it's done. Or they or there's an alternative. Otherwise, I'll just write something out in a notepad. Did I cost anything? Do I what about what what's what's that roughly? Do you know? Yeah. Yeah. Tomorrow. In my room. Yep. Yep. Yep. Yeah. No. That's fine. That's perfect. Through Hango Vista? Yep. Off from Mercer? No. Look. I'm well, like I said, I mean, I I moved in here. I mean so, I mean, is there every chance that it may have either been thrown out in the move, not unknowingly, or I never received it. So, I mean, I yeah. I think I I I spoke to you, one of your colleagues, the other day, and that's what I said to him that you might be better off just maybe sending another one through, and we'll I'll get it sorted for you. Oh, I've got access to a printer. Yeah. Yep. Yep. Crazy. No problems at all. Mhmm. Yep. Okay. Yep. Mhmm. Yeah. No. That's fine. Yep. Yeah. Said that's it. Yeah. Yeah. Any anything you need me to need me to figure out or redo again, send it to me, and we'll just, clean slate, and I'll I'll get it all done for you before the end of the week. So that's we'll just so that way, at least at least I know that, you know, I can keep track of it myself that way. Mhmm. Mhmm. Yep. What what what what are the possibilities of being able to invest request a specific direction you guys invest in? Because I would like to start looking at some things like SpaceX and some of the the the space related programs because it's done. They hit really, really big now. So I'm sort of thinking anything with space or space research related, the way the thing the way things are appearing at the moment, I think it's gonna be the place to be. It. Yep. Yep. Mhmm. Yes. I mean, it's definitely yeah. I mean, it's definitely what I want, but, I mean, I would definitely, I mean, appreciate the opinion of, somebody who's a little bit more knowledgeable, but it's definitely a direction I think that investing heavily in now would be beneficial. Right. Yeah. Yeah. Yeah. I can. Mhmm. Yep. Yeah. It does make 30¢. Yeah. Look. I'm I'm happy to work with you to make it work. So, I mean yeah. I mean, if we can, you know, find a find a way to yep. Absolutely. For sure. Yeah. Definitely. Yep. Yeah. No. That's fair enough. Mhmm. Alright. Yeah. I mean, look, either way, as long as as long as we get we, you know, we we get to a finish. Mhmm. Oh, I have I've been I follow the launches. I follow everything. I mean, it's yeah. And was another one? What what it was it was another one was defense defense industry too. I was sort of yeah. So, I mean, if there's any any any any, you know, any you know, now we've got plenty of defense contractors. So, I mean Yeah. Yeah. Yep. I vaguely just plan the long game, basically. Mhmm. Yeah. Yep. I do. Mhmm. Yeah. Okay. Yep. Right. Okay. Yep. Okay. Oh, I'm looking at the graphs and bits and pieces. Yeah. Yep. Wrong. Alright. Yep. Yep. Oh, that's fine. Yeah. Yes. Yes. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. I mean, yeah, anything sort of I look, I mean, like, I'm even even things like AI, I mean, it's it's it's just the it's just the time. Yep. Mhmm. Wrong. Yep. Alright. Mhmm. I do. Right. Ron. Yep. Yep. Sure. Definitely. Mhmm. Right. Yep. Yep. Mhmm. Right. Right. Yep. Oh, so I'd like to I'd like to try with it. It's it's gonna come down to contributing factors now, so it's just gonna be a matter of sort of see how everything pans out and sort of may I might just have to try and work my way to adjust. That's all. So, yeah, it's like I say, it's up in the air. I mean, I how long is the piece of string? I just I just don't know what the future holds at the moment. I mean, you know, I could get things sorted out, and my boy could have a turn and back to square one. I just just don't know. Oh, look. I mean, I might as well be making some money somewhere. So, I mean, why not? Yes. Okay. Yep. Of course. Absolutely. No. I appreciate it. Hang on. Oh, why is it on that? So hang on. What sign now? What is it? Oh god. Now I can't open the thing again. I've I've already signed it for you. So I'm just I'm just trying to get back into where is it? Yeah. Just, yeah, do that. That's fine. Yeah. That's fine. Mhmm. Oh, I already have. Yep. Yep. Yep. Yep. Mhmm. Yep. Yeah. Yeah. Fine. Like I said, I've signed it on that. I'm more I'm more than happy here. That's fine. Yep. Yep. Yep. Oh, sure. Oh, no. I agree. Mhmm. Yep. Yeah. Yeah. Yeah. Perfect. No. Not not at this stage. As I say, I mean, let do we just take it from here and move forward? I sincerely appreciate that, Veronica. I really do. Fingers are crossed. Everything's gross. Alright. So wait. Well, thank you. Yeah. Thank you, Veronica. All the best. 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Yes. It is. Good. How are you?\n\nYeah. That's fine. Yeah. That's the one. The Craig McInley.\n\n293-7726 civil grade voice mail. Right? No. Really? No.\n\nNot really. Not at all. No. No. I mean, I'm yeah.\n\nIt's it's I'm just sort of recovering from a bit of a roller coaster for a month. So oh, my my son was arrested because he was he's he's a schizophrenic, and he had a psychotic episode and ended up getting taking getting taken down by a few cops. And and yeah. So, I mean, we've, you know, he's been violent around us. And so, I mean, we've sort of we've finally gotten him sort of, I suppose, to a place where he sort of resembles my son a bit more now.\n\nSo now that we've sort of, I guess, sort of got him sorted, I'm I've got I've I've obviously, because my my physical condition, I've been out of work the whole time dealing with all this. So, I mean, it's it's just one one one nightmare after another. So now that we finally got him sorted, I'm sort of starting to, you know, spend a bit of time with myself and get my physical condition and things like that up. So, yeah, it's it's it's been a lot of fun for the family. I wanna say it's family.\n\nI mean, me and my mother and my partner. That's that's it. It's so we're all we're all living in the same house. Yeah. Yeah.\n\nYeah. My my mother's my mother's 78. I'm I'm I'm coming on 50, and I'm unemployed. Yeah. Pretty much the only person in this house at the moment that's able to work is my partner.\n\nYeah. And she's just getting bashed about. It's just one of those years. Oh, hey. Look.\n\nHe he's he's improved a lot con you know, from from a few months back when when he was a yeah. Just yeah. You'd know who he was. But yeah. Anyway.\n\nWell, that's the plan. Yep. Yeah. Well, I mean, I'm I'm getting I'm getting to the point of of one of the things I was actually planning to discuss today was some of the some of the things that I I might be able to do to access some super at the moment because, you know, I'm sort of relying on Centrelink with sort of, you know, a a lot more going on behind the scenes with regards to payments of bits and pieces. So with regards to the whole financial hardship situation, I was sort of hoping to try and, I guess, see if I can acquire some of that.\n\nI mean, I've worked there hard, but I might go try and get some of it. So a little while now. What's that about? Three months? Maybe.\n\nYeah. Maybe. I I mean, it wouldn't be it wouldn't be hard to check. Yep. Yep.\n\nI mean, as as far as I'm concerned, I mean, if if even if I have to wait a few weeks or something before I can, I will you know, I'm gonna I'm gonna at least have the I can just be ready to pull the trigger that way? So, I mean yep. Yeah. Yeah. And that's at this point in time, that would be ideal.\n\nBye. Yep. Yep. Yep. Yeah.\n\nI know. That's yeah. That's fine. Like I said, I mean, I I mean, I I I think I think it's, you know, it's sort of getting to the point now where, I mean, I I I need when I'm when I'm sort of able to start working, I need to make sure I've still got a car, and that's what I've gotta make sure I can at least still pay for it. And, unfortunately, what the Centrelink gives you is not a match.\n\nYeah. Yep. Yep. You can start popping it back up again. Yeah.\n\nYeah. I'm gonna get to I'm gonna get to I mean, I've I've I've I've been off work for a lot of time. I I love you know, like I say, it's been over twelve months of, you know, dealing with all this. I mean, I've I I always I had a I had a a a pretty ratchet back to begin with. And, you know, obviously, he put on a truckload of weight over that time because there's just been a lot of sitting around and, you know, watching and, you know, panicking and hoping and, yeah, just lots of let downs at one after another.\n\nSo, I mean, obviously, putting on the extra a little bit of weight, which is obviously compounding the the the the the back issues. So, I mean, it's a matter of addressing what which will then hopefully follow, but then you get to the point because you can't I can't exercise because I have got so much back pain. So it's I've I've gotta try and get something managed. Yeah. Yeah.\n\nAnd and it it that that for me, that's been the last two years. I mean, I'm, you know, like I say, I mean, living with my mother and, you know, and and so is my partner now. Me, I and we yeah. Crazy. It's just times times are absolutely fucked.\n\nOh, we try. We do try. That that's that's definitely one thing we do is we can support each other. My mother. Yeah.\n\nYeah. Just keep it as is for now. That's fine. Yeah. I I I mean, I I can I can change it over, but I'll talk to her first?\n\nYeah. We're we're sort of we're we're not I mean, she yeah. We I suppose we're not really so, I mean, we're we're at the point in a relationship where she's just like my sister. So, I mean, it's you know, we've been friends for so damn long. It's just yeah.\n\nI mean, we did watch each other's backs, and we're always there for each other. It's just become one of those relationships. It's I don't know how you describe it. It's bizarre. But it but it works.\n\nYep. Yeah. Yeah. I have no issues putting her on there, but I'd have to make sure. I'd have to talk to her and make sure if she's okay with it, which I don't know.\n\nI think she won't don't know if she have an issue. Yep. Yeah. I mean, like I said, I mean, I've got no I've got no I've got no problems putting her down. So, I mean, if if if you wanted to do that today, I mean, I don't I don't mind that at all.\n\nYeah. Alright. Doesn't yeah. Why not? Doesn't doesn't work.\n\nJanelle Campbell, j, apostrophe, n e l, Campbell. Give me a minute, and I'll tell you. It is. Where are you, 00408 642847. Yes.\n\nOh, look. It it it's been a lot worse than it is now. I mean, you know, I've been through my break. I I I had a fucking complete system meltdown myself. So did me, mom.\n\nIt's just all been, you know, just one thing rolling into another with very minimal help in the system. So but now finally, it got to the point where it got so bad, the system had to do something. So but yeah. So, I mean, we're just on the other side of that now. Hopefully, we're starting to put the pieces together.\n\nSo it's a positive. Yeah. Now we just gotta make sure that he he stays the course himself. So and keep him keep encouraging him. I mean, he's 24.\n\nI mean, he's not a young man. He's he he he's getting he's getting he's getting on in years, and, I mean, he's he's he's not done anything with his loss at this point. So he's got a lot of catching up to do, so he needs to sort it out. So it's up to him now. Yeah.\n\nOh, absolutely. Oh, it's alright. Like I said, I'm not doing anything. I'm gonna go and see my GP at 01:30. That's about it.\n\nYep. They're off for now. Yeah. Yeah. That'd be about right, I'd say.\n\nYeah. It's amazing how it hasn't how how the number goes up. Yeah. Yeah. I am I am sort of talking to them about hardship hardship at the moment.\n\nI mean, it's Pepper Finance, so, I mean, they're a little bit yeah. They're they're hard asses at at times. So, unfortunately, because they're not about they don't have to play by the same rules. So, yeah, it's yeah. I'm working with them as best I can.\n\nYeah. We we we we we we don't have the same now because, I mean, my partner and I have got both our stuff because, obviously, most of her sheets had to go into storage along with my stuff. So, I mean, we've now got both lots and while she's in here with another room. So, yeah, it's we we've got literally got both lives in that storage too now, so it's even more of that point in. Oh, yeah.\n\nLook. I just well well, I mean, it's collectively it's in there together. Do you want me to bundle it together, or do you just want my my sort of rough estimate of my stuff? Yeah. Oh, look.\n\nI mean, I'd I'd say ten, fifteen. Well, maybe more. I mean, I've got up there. To be fair, I mean, I've got coin collections in there. I've got collectibles.\n\nI've got all sorts of bits of I mean, they they could even be up there more fraud. I know. Yeah. Yeah. That's yeah.\n\nThat that's all finished and done now. That got right. It reached its statute statute of limitations. So so that's so that's all done and dusted. So that the only thing I've got at the moment is my car.\n\nAnd I'm and I'm trying to sort of keep that credit rating above my head as best I can because, I mean, you know, you never know when I might I might need to utilize it one day. I mean, I'd like to still try and find a house a house at one point. So Oh, it was ages ago. It would have been earlier in the year. Might have been late last year.\n\nI can't remember. Oh, yeah. Yeah. Yeah. Yeah.\n\nYeah. I had to I had some I had to I I was just gonna say I had a battery of blood tests and stuff the other day to get myself a bit of a checkup, and everything came back pretty damn good. So, I mean, it's just the it's just the the the physical side of things. I just gotta get myself back in there a little bit more into shape. That's all.\n\nYou know, taking a little bit more me time. So that's exactly what I'm trying to do. Yep. I don't know. I don't have a willing plus yet.\n\nNo. It well, yeah, it is actually, but it's the it was it's a lot of the the legal fees that and bits and pieces. I know that some of them can be a little bit costly, can't they? And, I mean, in my in my current financial situation, it's probably not something that Oh. Oh, yeah.\n\nYeah. I mean, that's yeah. That doesn't that doesn't save me at all. I mean, I've got no problems not marrying somebody. Yeah.\n\nLook. I mean, I don't know anyone locally. I mean, I'm I'm assuming it's a sort of business. It doesn't really matter whether it's whether it's your side of the pond or or or mine. So, I mean, look.\n\nI mean, to be fair, it's irrelevant to me. I mean, it's as long as I suppose as long as it as long as it yeah. As long as it's done. Or they or there's an alternative. Otherwise, I'll just write something out in a notepad.\n\nDid I cost anything? Do I what about what what's what's that roughly? Do you know? Yeah. Yeah.\n\nTomorrow. In my room. Yep. Yep. Yep.\n\nYeah. No. That's fine. That's perfect. Through Hango Vista?\n\nYep. Off from Mercer? No. Look. I'm well, like I said, I mean, I I moved in here.\n\nI mean so, I mean, is there every chance that it may have either been thrown out in the move, not unknowingly, or I never received it. So, I mean, I yeah. I think I I I spoke to you, one of your colleagues, the other day, and that's what I said to him that you might be better off just maybe sending another one through, and we'll I'll get it sorted for you. Oh, I've got access to a printer. Yeah.\n\nYep. Yep. Crazy. No problems at all. Mhmm.\n\nYep. Okay. Yep. Mhmm. Yeah.\n\nNo. That's fine. Yep. Yeah. Said that's it.\n\nYeah. Yeah. Any anything you need me to need me to figure out or redo again, send it to me, and we'll just, clean slate, and I'll I'll get it all done for you before the end of the week. So that's we'll just so that way, at least at least I know that, you know, I can keep track of it myself that way. Mhmm.\n\nMhmm. Yep. What what what what are the possibilities of being able to invest request a specific direction you guys invest in? Because I would like to start looking at some things like SpaceX and some of the the the space related programs because it's done. They hit really, really big now.\n\nSo I'm sort of thinking anything with space or space research related, the way the thing the way things are appearing at the moment, I think it's gonna be the place to be. It. Yep. Yep. Mhmm.\n\nYes. I mean, it's definitely yeah. I mean, it's definitely what I want, but, I mean, I would definitely, I mean, appreciate the opinion of, somebody who's a little bit more knowledgeable, but it's definitely a direction I think that investing heavily in now would be beneficial. Right. Yeah.\n\nYeah. Yeah. I can. Mhmm. Yep.\n\nYeah. It does make 30¢. Yeah. Look. I'm I'm happy to work with you to make it work.\n\nSo, I mean yeah. I mean, if we can, you know, find a find a way to yep. Absolutely. For sure. Yeah.\n\nDefinitely. Yep. Yeah. No. That's fair enough.\n\nMhmm. Alright. Yeah. I mean, look, either way, as long as as long as we get we, you know, we we get to a finish. Mhmm.\n\nOh, I have I've been I follow the launches. I follow everything. I mean, it's yeah. And was another one? What what it was it was another one was defense defense industry too.\n\nI was sort of yeah. So, I mean, if there's any any any any, you know, any you know, now we've got plenty of defense contractors. So, I mean Yeah. Yeah. Yep.\n\nI vaguely just plan the long game, basically. Mhmm. Yeah. Yep. I do.\n\nMhmm. Yeah. Okay. Yep. Right.\n\nOkay. Yep. Okay. Oh, I'm looking at the graphs and bits and pieces. Yeah.\n\nYep. Wrong. Alright. Yep. Yep.\n\nOh, that's fine. Yeah. Yes. Yes. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. I mean, yeah, anything sort of I look, I mean, like, I'm even even things like AI, I mean, it's it's it's just the it's just the time. Yep. Mhmm. Wrong.\n\nYep. Alright. Mhmm. I do. Right.\n\nRon. Yep. Yep. Sure. Definitely.\n\nMhmm. Right. Yep. Yep. Mhmm.\n\nRight. Right. Yep. Oh, so I'd like to I'd like to try with it. It's it's gonna come down to contributing factors now, so it's just gonna be a matter of sort of see how everything pans out and sort of may I might just have to try and work my way to adjust.\n\nThat's all. So, yeah, it's like I say, it's up in the air. I mean, I how long is the piece of string? I just I just don't know what the future holds at the moment. I mean, you know, I could get things sorted out, and my boy could have a turn and back to square one.\n\nI just just don't know. Oh, look. I mean, I might as well be making some money somewhere. So, I mean, why not? Yes.\n\nOkay. Yep. Of course. Absolutely. No.\n\nI appreciate it. Hang on. Oh, why is it on that? So hang on. What sign now?\n\nWhat is it? Oh god. Now I can't open the thing again. I've I've already signed it for you. So I'm just I'm just trying to get back into where is it?\n\nYeah. Just, yeah, do that. That's fine. Yeah. That's fine.\n\nMhmm. Oh, I already have. Yep. Yep. Yep.\n\nYep. Mhmm. Yep. Yeah. Yeah.\n\nFine. Like I said, I've signed it on that. I'm more I'm more than happy here. That's fine. Yep.\n\nYep. Yep. Oh, sure. Oh, no. I agree.\n\nMhmm. Yep. Yeah. Yeah. Yeah.\n\nPerfect. No. Not not at this stage. As I say, I mean, let do we just take it from here and move forward? I sincerely appreciate that, Veronica.\n\nI really do. Fingers are crossed. Everything's gross. Alright. So wait.\n\nWell, thank you. Yeah. Thank you, Veronica. All the best. Take care.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.017831530421972275},{"text":"Yes.","start":0.64,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.07943961024284363},{"text":"It is.","start":0.79999995,"end":5.62,"sentiment":"neutral","sentiment_score":0.0888049341738224},{"text":"Good.","start":9.2,"end":9.44,"sentiment":"neutral","sentiment_score":0.2864968776702881},{"text":"How are you?","start":9.44,"end":10.26,"sentiment":"neutral","sentiment_score":0.18009025851885477}],"sentiment":"neutral","sentiment_score":0.13770608277991414,"num_words":8,"start":0.24,"end":10.26},{"sentences":[{"text":"Yeah.","start":17.295,"end":17.535,"sentiment":"neutral","sentiment_score":0.14948172867298126},{"text":"That's fine.","start":17.535,"end":18.355,"sentiment":"neutral","sentiment_score":0.2132100909948349},{"text":"Yeah.","start":28.35,"end":28.51,"sentiment":"neutral","sentiment_score":0.07250320911407471},{"text":"That's the one.","start":28.51,"end":29.41,"sentiment":"neutral","sentiment_score":0.08157257984081905},{"text":"The Craig McInley.","start":41.15,"end":42.705,"sentiment":"neutral","sentiment_score":0.01401500590145588}],"sentiment":"neutral","sentiment_score":0.09351678770035506,"num_words":10,"start":17.295,"end":42.705},{"sentences":[{"text":"293-7726 civil grade voice mail.","start":42.845,"end":47.325,"sentiment":"neutral","sentiment_score":0.029229340702295305},{"text":"Right?","start":47.325,"end":47.825,"sentiment":"neutral","sentiment_score":0.05789487808942795},{"text":"No.","start":53.885002,"end":54.125,"sentiment":"neutral","sentiment_score":-0.16102507710456848},{"text":"Really?","start":54.125,"end":54.6,"sentiment":"neutral","sentiment_score":-0.1115976870059967},{"text":"No.","start":54.84,"end":55.0,"sentiment":"neutral","sentiment_score":-0.29747331142425537}],"sentiment":"neutral","sentiment_score":-0.0406727215482129,"num_words":9,"start":42.845,"end":55.0},{"sentences":[{"text":"Not really.","start":55.0,"end":55.64,"sentiment":"negative","sentiment_score":-0.43759550154209137},{"text":"Not at all.","start":55.64,"end":56.539997,"sentiment":"negative","sentiment_score":-0.4582229554653168},{"text":"No.","start":57.8,"end":58.3,"sentiment":"neutral","sentiment_score":-0.2610621452331543},{"text":"No.","start":58.44,"end":58.76,"sentiment":"neutral","sentiment_score":-0.2832071781158447},{"text":"I mean, I'm yeah.","start":58.76,"end":59.879997,"sentiment":"neutral","sentiment_score":-0.22973791137337685}],"sentiment":"negative","sentiment_score":-0.33755280348387634,"num_words":11,"start":55.0,"end":59.879997},{"sentences":[{"text":"It's it's I'm just sort of recovering from a bit of a roller coaster for a month.","start":59.879997,"end":64.52,"sentiment":"neutral","sentiment_score":-0.27012330644270954},{"text":"So oh, my my son was arrested because he was he's he's a schizophrenic, and he had a psychotic episode and ended up getting taking getting taken down by a few cops.","start":64.52,"end":79.365,"sentiment":"neutral","sentiment_score":-0.23750173137523234},{"text":"And and yeah.","start":79.365,"end":81.765,"sentiment":"neutral","sentiment_score":-0.16474444170792898},{"text":"So, I mean, we've, you know, he's been violent around us.","start":81.765,"end":84.81,"sentiment":"neutral","sentiment_score":-0.21376297961581836},{"text":"And so, I mean, we've sort of we've finally gotten him sort of, I suppose, to a place where he sort of resembles my son a bit more now.","start":84.81,"end":94.33,"sentiment":"neutral","sentiment_score":-0.18909979431793608}],"sentiment":"neutral","sentiment_score":-0.22306164945273296,"num_words":92,"start":59.879997,"end":94.33},{"sentences":[{"text":"So now that we've sort of, I guess, sort of got him sorted, I'm I've got I've I've obviously, because my my physical condition, I've been out of work the whole time dealing with all this.","start":94.33,"end":107.795,"sentiment":"neutral","sentiment_score":-0.1963089503761795},{"text":"So, I mean, it's it's just one one one nightmare after another.","start":107.795,"end":112.05,"sentiment":"negative","sentiment_score":-0.4490284000833829},{"text":"So now that we finally got him sorted, I'm sort of starting to, you know, spend a bit of time with myself and get my physical condition and things like that up.","start":112.05,"end":119.57,"sentiment":"neutral","sentiment_score":-0.10937615425791591},{"text":"So, yeah, it's it's it's been a lot of fun for the family.","start":119.57,"end":123.67,"sentiment":"neutral","sentiment_score":0.321314047735471},{"text":"I wanna say it's family.","start":125.095,"end":126.295,"sentiment":"negative","sentiment_score":-0.5236291646957397}],"sentiment":"neutral","sentiment_score":-0.14690370565014227,"num_words":98,"start":94.33,"end":126.295},{"sentences":[{"text":"I mean, me and my mother and my partner.","start":126.295,"end":128.215,"sentiment":"neutral","sentiment_score":-0.26506490839852226},{"text":"That's that's it.","start":128.215,"end":129.175,"sentiment":"neutral","sentiment_score":-0.2906379699707031},{"text":"It's so we're all we're all living in the same house.","start":129.175,"end":132.315,"sentiment":"neutral","sentiment_score":-0.2253131554885344},{"text":"Yeah.","start":137.495,"end":137.735,"sentiment":"neutral","sentiment_score":-0.26157891750335693},{"text":"Yeah.","start":137.735,"end":138.12,"sentiment":"neutral","sentiment_score":-0.20076391100883484}],"sentiment":"neutral","sentiment_score":-0.2479314249753952,"num_words":25,"start":126.295,"end":138.12},{"sentences":[{"text":"Yeah.","start":138.59999,"end":138.76,"sentiment":"neutral","sentiment_score":-0.15054616332054138},{"text":"My my mother's my mother's 78.","start":138.76,"end":140.92,"sentiment":"neutral","sentiment_score":-0.16164841502904892},{"text":"I'm I'm I'm coming on 50, and I'm 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yeah.","start":360.97,"end":361.44998,"sentiment":"neutral","sentiment_score":0.23585334420204163},{"text":"That's fine.","start":361.44998,"end":362.27,"sentiment":"neutral","sentiment_score":0.32592570781707764},{"text":"Like I said, I mean, I I mean, I I I think I think it's, you know, it's sort of getting to the point now where, I mean, I I I need when I'm when I'm sort of able to start working, I need to make sure I've still got a car, and that's what I've gotta make sure I can at least still pay for it.","start":363.12997,"end":377.115,"sentiment":"neutral","sentiment_score":0.021761417472318037},{"text":"And, unfortunately, what the Centrelink gives you is not a 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yeah.","start":555.4,"end":556.28,"sentiment":"neutral","sentiment_score":0.09181815634171168}],"sentiment":"neutral","sentiment_score":0.002697141402784516,"num_words":51,"start":539.40497,"end":556.28},{"sentences":[{"text":"I mean, we did watch each other's backs, and we're always there for each other.","start":556.28,"end":559.505,"sentiment":"neutral","sentiment_score":0.06681619336207707},{"text":"It's just become one of those relationships.","start":559.505,"end":561.90497,"sentiment":"neutral","sentiment_score":0.05727693997323513},{"text":"It's I don't know how you describe it.","start":561.90497,"end":563.265,"sentiment":"neutral","sentiment_score":-0.06774565484374762},{"text":"It's bizarre.","start":563.265,"end":563.925,"sentiment":"neutral","sentiment_score":-0.09961646422743797},{"text":"But it but it works.","start":564.945,"end":566.165,"sentiment":"neutral","sentiment_score":0.03301526606082916}],"sentiment":"neutral","sentiment_score":0.022352963333597053,"num_words":37,"start":556.28,"end":566.165},{"sentences":[{"text":"Yep.","start":576.0,"end":576.5,"sentiment":"neutral","sentiment_score":0.02430007979273796},{"text":"Yeah.","start":581.84,"end":582.34,"sentiment":"neutral","sentiment_score":0.0026699984446167946},{"text":"Yeah.","start":582.8,"end":583.12,"sentiment":"neutral","sentiment_score":-0.017224254086613655},{"text":"I have no issues putting her on there, but I'd have to make sure.","start":583.12,"end":585.395,"sentiment":"neutral","sentiment_score":-0.09985874273947307},{"text":"I'd have to talk to her and make sure if she's okay with it, which I don't 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Campbell.","start":625.88995,"end":632.62994,"sentiment":"neutral","sentiment_score":0.031288764206692576},{"text":"Give me a minute, and I'll tell you.","start":639.64996,"end":641.655,"sentiment":"neutral","sentiment_score":0.06026375899091363},{"text":"It is.","start":655.875,"end":656.625,"sentiment":"neutral","sentiment_score":0.0313737615942955},{"text":"Where are you, 00408 642847.","start":656.99,"end":668.05,"sentiment":"neutral","sentiment_score":0.015800150856375695},{"text":"Yes.","start":695.18,"end":695.68,"sentiment":"neutral","sentiment_score":-0.05593939125537872}],"sentiment":"neutral","sentiment_score":0.03409287799149752,"num_words":24,"start":625.88995,"end":695.68},{"sentences":[{"text":"Oh, look.","start":697.205,"end":697.685,"sentiment":"neutral","sentiment_score":-0.12135715782642365},{"text":"It it it's been a lot worse than it is now.","start":697.685,"end":699.845,"sentiment":"negative","sentiment_score":-0.36554946276274597},{"text":"I mean, you know, I've been through my break.","start":699.845,"end":702.005,"sentiment":"neutral","sentiment_score":-0.3259453939066993},{"text":"I I I had a fucking complete system meltdown myself.","start":702.005,"end":705.145,"sentiment":"negative","sentiment_score":-0.5624229192733765},{"text":"So did me, mom.","start":705.685,"end":706.745,"sentiment":"neutral","sentiment_score":-0.22078106179833412}],"sentiment":"negative","sentiment_score":-0.38068389975362354,"num_words":36,"start":697.205,"end":706.745},{"sentences":[{"text":"It's just all been, you know, just one thing rolling into another with very minimal help in the system.","start":707.045,"end":711.81006,"sentiment":"neutral","sentiment_score":-0.3286470417913638},{"text":"So but now finally, it got to the point where it got so bad, the system had to do something.","start":711.8301,"end":717.33,"sentiment":"neutral","sentiment_score":-0.24318457916378974},{"text":"So but yeah.","start":718.91003,"end":719.79004,"sentiment":"neutral","sentiment_score":-0.019103762383262318},{"text":"So, I mean, we're just on the other side of that now.","start":719.79004,"end":721.79004,"sentiment":"neutral","sentiment_score":0.0034192644719344876},{"text":"Hopefully, we're starting to put the pieces together.","start":721.79004,"end":723.55005,"sentiment":"neutral","sentiment_score":0.07263642828911543}],"sentiment":"neutral","sentiment_score":-0.17005119458847348,"num_words":62,"start":707.045,"end":723.55005},{"sentences":[{"text":"So it's a positive.","start":723.55005,"end":724.635,"sentiment":"positive","sentiment_score":0.4005966782569885},{"text":"Yeah.","start":732.615,"end":732.935,"sentiment":"neutral","sentiment_score":0.17733946442604065},{"text":"Now we just gotta make sure that he he stays the course himself.","start":732.935,"end":736.135,"sentiment":"neutral","sentiment_score":0.14336479168671828},{"text":"So and keep him keep encouraging 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now.","start":754.52496,"end":755.90497,"sentiment":"neutral","sentiment_score":0.04827652840564648},{"text":"Yeah.","start":758.125,"end":758.445,"sentiment":"neutral","sentiment_score":-0.01237853430211544}],"sentiment":"neutral","sentiment_score":-0.08501726816055076,"num_words":58,"start":739.54,"end":758.445},{"sentences":[{"text":"Oh, absolutely.","start":758.445,"end":759.185,"sentiment":"neutral","sentiment_score":-0.02798484079539776},{"text":"Oh, it's alright.","start":766.285,"end":767.08496,"sentiment":"neutral","sentiment_score":-0.09221116453409195},{"text":"Like I said, I'm not doing anything.","start":767.08496,"end":768.625,"sentiment":"neutral","sentiment_score":-0.13145468703338078},{"text":"I'm gonna go and see my GP at 01:30.","start":769.76,"end":771.76,"sentiment":"neutral","sentiment_score":0.0372054731576807},{"text":"That's about 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yeah.","start":878.165,"end":878.805,"sentiment":"neutral","sentiment_score":-0.009250893257558346}],"sentiment":"neutral","sentiment_score":-0.03850520106498152,"num_words":80,"start":848.22504,"end":878.805},{"sentences":[{"text":"Look.","start":878.805,"end":879.20496,"sentiment":"neutral","sentiment_score":-0.006769079715013504},{"text":"I just well well, I mean, it's collectively it's in there together.","start":879.20496,"end":883.22003,"sentiment":"neutral","sentiment_score":0.013254823628813028},{"text":"Do you want me to bundle it together, or do you just want my my sort of rough estimate of my stuff?","start":883.22003,"end":889.64,"sentiment":"neutral","sentiment_score":0.018099419433962215},{"text":"Yeah.","start":893.78,"end":894.28,"sentiment":"neutral","sentiment_score":0.03152404725551605},{"text":"Oh, 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all finished and done now.","start":934.14496,"end":935.665,"sentiment":"neutral","sentiment_score":0.03549783916345665},{"text":"That got right.","start":935.665,"end":936.225,"sentiment":"neutral","sentiment_score":0.08924143264691035},{"text":"It reached its statute statute of limitations.","start":936.225,"end":938.47,"sentiment":"neutral","sentiment_score":0.009727160845484053},{"text":"So so that's so that's all done and dusted.","start":938.69,"end":942.69,"sentiment":"neutral","sentiment_score":-0.13192414078447554},{"text":"So that the only thing I've got at the moment is my car.","start":942.69,"end":945.43,"sentiment":"neutral","sentiment_score":-0.03533097428198044}],"sentiment":"neutral","sentiment_score":-0.027238990633915633,"num_words":39,"start":934.14496,"end":945.43},{"sentences":[{"text":"And I'm and I'm trying to sort of keep that credit rating above my head as best I can because, I mean, you know, you never know when I might I might need to utilize it one 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yeah.","start":976.1,"end":976.83997,"sentiment":"neutral","sentiment_score":0.1088860984891653},{"text":"Yeah.","start":989.755,"end":990.255,"sentiment":"neutral","sentiment_score":0.04634401574730873},{"text":"Yeah.","start":990.555,"end":990.875,"sentiment":"neutral","sentiment_score":0.07213987410068512},{"text":"Yeah.","start":990.875,"end":991.375,"sentiment":"neutral","sentiment_score":0.09449506551027298}],"sentiment":"neutral","sentiment_score":0.03583970386534929,"num_words":8,"start":972.42,"end":991.375},{"sentences":[{"text":"Yeah.","start":991.915,"end":992.235,"sentiment":"neutral","sentiment_score":0.0949004590511322},{"text":"I had to I had some I had to I I was just gonna say I had a battery of blood tests and stuff the other day to get myself a bit of a checkup, and everything came back pretty damn good.","start":992.235,"end":1001.36,"sentiment":"neutral","sentiment_score":0.1596194173963297},{"text":"So, I mean, it's just the it's just the the the physical side of 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somebody.","start":1082.89,"end":1084.99,"sentiment":"neutral","sentiment_score":-0.13706729975011614},{"text":"Yeah.","start":1095.305,"end":1095.805,"sentiment":"neutral","sentiment_score":0.008660847321152687}],"sentiment":"neutral","sentiment_score":-0.1311289255871721,"num_words":23,"start":1079.37,"end":1095.805},{"sentences":[{"text":"Look.","start":1098.8251,"end":1099.145,"sentiment":"neutral","sentiment_score":-0.011664293706417084},{"text":"I mean, I don't know anyone locally.","start":1099.145,"end":1100.675,"sentiment":"neutral","sentiment_score":-0.03910333503569875},{"text":"I mean, I'm I'm assuming it's a sort of business.","start":1100.675,"end":1103.2899,"sentiment":"neutral","sentiment_score":-0.0340222580358386},{"text":"It doesn't really matter whether it's whether it's your side of the pond or or or mine.","start":1103.2899,"end":1107.21,"sentiment":"neutral","sentiment_score":-0.05783938802778721},{"text":"So, I mean, look.","start":1107.21,"end":1109.37,"sentiment":"neutral","sentiment_score":-0.020750001538544893}],"sentiment":"neutral","sentiment_score":-0.04338153389592966,"num_words":39,"start":1098.8251,"end":1109.37},{"sentences":[{"text":"I mean, to be fair, it's irrelevant to me.","start":1109.37,"end":1111.2899,"sentiment":"neutral","sentiment_score":-0.1291963971323437},{"text":"I mean, it's as long as I suppose as long as it as long as it yeah.","start":1111.2899,"end":1115.3151,"sentiment":"neutral","sentiment_score":0.0063966875348021},{"text":"As long as it's done.","start":1115.3151,"end":1116.535,"sentiment":"neutral","sentiment_score":0.05531949922442436},{"text":"Or they or there's an alternative.","start":1116.835,"end":1118.295,"sentiment":"neutral","sentiment_score":0.13146085726718107},{"text":"Otherwise, I'll just write something out in a 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know?","start":1135.97,"end":1136.63,"sentiment":"neutral","sentiment_score":-0.0070402709146340685},{"text":"Yeah.","start":1140.53,"end":1140.945,"sentiment":"neutral","sentiment_score":0.009588532149791718},{"text":"Yeah.","start":1147.1849,"end":1147.6849,"sentiment":"neutral","sentiment_score":0.06013244763016701}],"sentiment":"neutral","sentiment_score":0.013228293598836495,"num_words":18,"start":1131.41,"end":1147.6849},{"sentences":[{"text":"Tomorrow.","start":1156.225,"end":1156.725,"sentiment":"neutral","sentiment_score":-0.004379279911518097},{"text":"In my 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perfect.","start":1190.51,"end":1191.33,"sentiment":"positive","sentiment_score":0.5736840069293976},{"text":"Through Hango Vista?","start":1195.5851,"end":1197.125,"sentiment":"neutral","sentiment_score":0.035770900547504425}],"sentiment":"neutral","sentiment_score":0.16925199288460943,"num_words":9,"start":1189.07,"end":1197.125},{"sentences":[{"text":"Yep.","start":1197.425,"end":1197.925,"sentiment":"neutral","sentiment_score":-0.03171742707490921},{"text":"Off from Mercer?","start":1210.6799,"end":1215.2599,"sentiment":"neutral","sentiment_score":-0.08091008166472118},{"text":"No.","start":1216.6799,"end":1217.1799,"sentiment":"neutral","sentiment_score":-0.1307789385318756},{"text":"Look.","start":1217.6399,"end":1218.0399,"sentiment":"neutral","sentiment_score":0.052805207669734955},{"text":"I'm well, like I said, I mean, I I moved in 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have I've been I follow the launches.","start":1630.745,"end":1632.905,"sentiment":"neutral","sentiment_score":0.015904960532983143},{"text":"I follow everything.","start":1632.905,"end":1633.785,"sentiment":"neutral","sentiment_score":0.008800630768140158},{"text":"I mean, it's yeah.","start":1633.785,"end":1639.6,"sentiment":"neutral","sentiment_score":0.015480908565223217},{"text":"And was another one?","start":1647.1799,"end":1648.22,"sentiment":"neutral","sentiment_score":-0.014035350177437067},{"text":"What what it was it was another one was defense defense industry too.","start":1648.22,"end":1654.295,"sentiment":"neutral","sentiment_score":-0.010344846460681695}],"sentiment":"neutral","sentiment_score":0.001237750504956101,"num_words":33,"start":1630.745,"end":1654.295},{"sentences":[{"text":"I was sort of yeah.","start":1654.295,"end":1656.635,"sentiment":"neutral","sentiment_score":-0.012719910591840744},{"text":"So, I mean, if there's any any any any, you know, any you know, now we've got plenty of defense contractors.","start":1659.255,"end":1666.84,"sentiment":"neutral","sentiment_score":0.044693891934695695},{"text":"So, I mean Yeah.","start":1666.84,"end":1682.955,"sentiment":"neutral","sentiment_score":0.06724211852997541},{"text":"Yeah.","start":1688.615,"end":1689.115,"sentiment":"neutral","sentiment_score":0.1083284243941307},{"text":"Yep.","start":1696.8201,"end":1697.3201,"sentiment":"neutral","sentiment_score":0.03731697052717209}],"sentiment":"neutral","sentiment_score":0.040299563959706575,"num_words":32,"start":1654.295,"end":1697.3201},{"sentences":[{"text":"I vaguely just plan the long game, basically.","start":1698.6201,"end":1702.6001,"sentiment":"neutral","sentiment_score":0.02521654823794961},{"text":"Mhmm.","start":1712.1349,"end":1712.6349,"sentiment":"neutral","sentiment_score":0.026665259152650833},{"text":"Yeah.","start":1718.7899,"end":1719.2899,"sentiment":"neutral","sentiment_score":0.12869860231876373},{"text":"Yep.","start":1727.27,"end":1727.595,"sentiment":"neutral","sentiment_score":0.17804932594299316},{"text":"I 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I'm looking at the graphs and bits and 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that's 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mean, yeah, anything sort of I look, I mean, like, I'm even even things like AI, I mean, it's it's it's just the it's just the 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so I'd like to I'd like to try with it.","start":2204.99,"end":2207.3901,"sentiment":"neutral","sentiment_score":0.0802127095786008},{"text":"It's it's gonna come down to contributing factors now, so it's just gonna be a matter of sort of see how everything pans out and sort of may I might just have to try and work my way to adjust.","start":2207.3901,"end":2216.465,"sentiment":"neutral","sentiment_score":0.12367777321487665}],"sentiment":"neutral","sentiment_score":0.11179681467237296,"num_words":54,"start":2174.72,"end":2216.465},{"sentences":[{"text":"That's all.","start":2216.465,"end":2217.2852,"sentiment":"neutral","sentiment_score":0.09835760667920113},{"text":"So, yeah, it's like I say, it's up in the air.","start":2218.7852,"end":2221.0251,"sentiment":"neutral","sentiment_score":0.18566363101655786},{"text":"I mean, I how long is the piece of string?","start":2221.0251,"end":2222.625,"sentiment":"neutral","sentiment_score":-0.021729310415685175},{"text":"I just I just don't know what the future holds at the moment.","start":2222.625,"end":2225.105,"sentiment":"neutral","sentiment_score":-0.1289407673936624},{"text":"I mean, you know, I could get things sorted out, and my boy could have a turn and back to square one.","start":2225.105,"end":2229.905,"sentiment":"neutral","sentiment_score":-0.10020915706726638}],"sentiment":"neutral","sentiment_score":-0.03205361002092731,"num_words":58,"start":2216.465,"end":2229.905},{"sentences":[{"text":"I just just don't know.","start":2229.905,"end":2242.48,"sentiment":"neutral","sentiment_score":-0.12911015152931213},{"text":"Oh, look.","start":2242.8599,"end":2243.26,"sentiment":"neutral","sentiment_score":-0.03355857729911804},{"text":"I mean, I might as well be making some money somewhere.","start":2243.26,"end":2246.935,"sentiment":"neutral","sentiment_score":-0.031575673683123154},{"text":"So, I mean, why 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now?","start":2293.32,"end":2295.5,"sentiment":"neutral","sentiment_score":-0.002557861308256785}],"sentiment":"neutral","sentiment_score":0.024445409174351132,"num_words":17,"start":2279.7048,"end":2295.5},{"sentences":[{"text":"What is it?","start":2297.72,"end":2298.54,"sentiment":"neutral","sentiment_score":-0.006497945946951707},{"text":"Oh god.","start":2300.595,"end":2301.875,"sentiment":"neutral","sentiment_score":-0.06116843968629837},{"text":"Now I can't open the thing again.","start":2301.875,"end":2303.575,"sentiment":"neutral","sentiment_score":-0.0947609863110951},{"text":"I've I've already signed it for you.","start":2306.915,"end":2308.775,"sentiment":"neutral","sentiment_score":0.0240110969170928},{"text":"So I'm just I'm just trying to get back into where is it?","start":2310.275,"end":2321.9402,"sentiment":"neutral","sentiment_score":0.019267480175655622}],"sentiment":"neutral","sentiment_score":-0.012081334396498278,"num_words":32,"start":2297.72,"end":2321.9402},{"sentences":[{"text":"Yeah.","start":2332.095,"end":2332.595,"sentiment":"neutral","sentiment_score":0.12390005588531494},{"text":"Just, yeah, do that.","start":2332.655,"end":2333.935,"sentiment":"neutral","sentiment_score":0.17196718975901604},{"text":"That's fine.","start":2333.935,"end":2334.7551,"sentiment":"neutral","sentiment_score":0.3043881952762604},{"text":"Yeah.","start":2347.0698,"end":2347.39,"sentiment":"neutral","sentiment_score":0.09253349900245668},{"text":"That's 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I said, I've signed it on that.","start":2466.6152,"end":2467.975,"sentiment":"neutral","sentiment_score":0.12603829614818096},{"text":"I'm more I'm more than happy here.","start":2467.975,"end":2469.3352,"sentiment":"neutral","sentiment_score":0.18519637254731997},{"text":"That's fine.","start":2469.3352,"end":2477.69,"sentiment":"neutral","sentiment_score":0.2611783444881439},{"text":"Yep.","start":2477.69,"end":2478.19,"sentiment":"neutral","sentiment_score":0.1030242070555687}],"sentiment":"neutral","sentiment_score":0.16358208636704244,"num_words":19,"start":2466.215,"end":2478.19},{"sentences":[{"text":"Yep.","start":2495.145,"end":2495.52,"sentiment":"neutral","sentiment_score":0.07120789587497711},{"text":"Yep.","start":2509.12,"end":2509.455,"sentiment":"neutral","sentiment_score":0.05116906389594078},{"text":"Oh, sure.","start":2515.615,"end":2516.355,"sentiment":"neutral","sentiment_score":0.02387934271246195},{"text":"Oh, no.","start":2525.84,"end":2526.4001,"sentiment":"neutral","sentiment_score":0.030820831656455994},{"text":"I 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not at this stage.","start":2584.51,"end":2585.55,"sentiment":"neutral","sentiment_score":-0.14669092893600463},{"text":"As I say, I mean, let do we just take it from here and move forward?","start":2585.55,"end":2588.85,"sentiment":"neutral","sentiment_score":0.018703508423641324},{"text":"I sincerely appreciate that, Veronica.","start":2603.885,"end":2606.45,"sentiment":"positive","sentiment_score":0.6964339971542358}],"sentiment":"neutral","sentiment_score":0.11880622870687928,"num_words":28,"start":2577.845,"end":2606.45},{"sentences":[{"text":"I really do.","start":2606.45,"end":2607.3499,"sentiment":"positive","sentiment_score":0.7201203306516012},{"text":"Fingers are crossed.","start":2618.545,"end":2619.605,"sentiment":"positive","sentiment_score":0.45079411069552106},{"text":"Everything's gross.","start":2619.905,"end":2621.205,"sentiment":"neutral","sentiment_score":0.2285139411687851},{"text":"Alright.","start":2622.545,"end":2622.945,"sentiment":"neutral","sentiment_score":0.11389873921871184},{"text":"So wait.","start":2622.945,"end":2623.5051,"sentiment":"neutral","sentiment_score":0.13261482119560242}],"sentiment":"positive","sentiment_score":0.3953545079989867,"num_words":11,"start":2606.45,"end":2623.5051},{"sentences":[{"text":"Well, thank you.","start":2623.5051,"end":2624.405,"sentiment":"positive","sentiment_score":0.5058109958966573},{"text":"Yeah.","start":2624.865,"end":2625.365,"sentiment":"neutral","sentiment_score":0.26742756366729736},{"text":"Thank you, Veronica.","start":2628.563,"end":2629.443,"sentiment":"positive","sentiment_score":0.7125806411107382},{"text":"All the best.","start":2629.443,"end":2630.343,"sentiment":"positive","sentiment_score":0.6948265631993612},{"text":"Take care.","start":2631.683,"end":2632.423,"sentiment":"neutral","sentiment_score":0.28898148238658905}],"sentiment":"positive","sentiment_score":0.5487537607550621,"num_words":12,"start":2623.5051,"end":2632.423}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Yes. It\n\nChannel 0: Good afternoon. Is this Craig?\n\nChannel 1: is.\n\nChannel 0: This is Veronica from Oakview Financial. How are you?\n\nChannel 1: Good. How are you?\n\nChannel 0: Yeah. I'm good. Thanks. I had you booked in to go over your annual review. Is now still a good time for you?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Yeah. Perfect. Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.\n\nChannel 1: Yeah. That's the one.\n\nChannel 0: Yep. Perfect. And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address for me, please?\n\nChannel 1: The Craig McInley. 293-7726 civil grade voice mail. Right?\n\nChannel 0: Perfect. That's exactly what I have here. And how's your morning been so far? I've been busy?\n\nChannel 1: No. Really? No. Not really.\n\nChannel 0: That's\n\nChannel 1: Not\n\nChannel 0: nice.\n\nChannel 1: at all. No. No. I mean, I'm yeah. It's it's I'm just sort of recovering from a bit of a roller coaster for a month.\n\nSo\n\nChannel 0: Oh, yeah? What's what's happened?\n\nChannel 1: oh, my my son was arrested\n\nChannel 0: Oh, jeez.\n\nChannel 1: because he was he's he's a schizophrenic, and he\n\nChannel 0: Okay.\n\nChannel 1: had a psychotic episode and ended up getting taking getting taken down by a few cops. And and yeah. So, I mean, we've, you know, he's been violent around us. And so, I mean, we've sort of we've finally gotten him sort of, I suppose, to a place where he sort of resembles my son a bit more now. So\n\nChannel 0: Let's go\n\nChannel 1: now\n\nChannel 0: ahead.\n\nChannel 1: that we've sort of, I guess, sort of got him sorted, I'm I've got I've I've obviously, because my my physical condition, I've been out of work the whole time dealing with all this. So, I mean, it's\n\nChannel 0: Yeah.\n\nChannel 1: it's just one one one nightmare after another. So now that we finally got him sorted, I'm sort of starting to, you know, spend a bit of time with myself and get\n\nChannel 0: Yeah.\n\nChannel 1: my physical condition and things like that up. So, yeah,\n\nChannel 0: Yeah.\n\nChannel 1: it's it's it's been a lot of fun for the family.\n\nChannel 0: Yeah. This is\n\nChannel 1: I\n\nChannel 0: very\n\nChannel 1: wanna say\n\nChannel 0: traumatic.\n\nChannel 1: it's family. I mean, me and my mother and my partner. That's that's it. It's\n\nChannel 0: Yeah.\n\nChannel 1: so we're all we're all living in the same house.\n\nChannel 0: Yeah. That's obviously very hard and very traumatizing.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Sorry\n\nChannel 1: Yeah. My\n\nChannel 0: to hear\n\nChannel 1: my mother's\n\nChannel 0: that.\n\nChannel 1: my mother's 78. I'm I'm I'm coming on 50, and I'm unemployed. Yeah. Pretty much the only person in this house at the moment that's able to work is my partner.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. And she's just getting bashed about. It's just one of those years.\n\nChannel 0: Yeah. Well, hopefully, at least I'm glad to hear that your son is doing a little bit better. And hopefully\n\nChannel 1: Oh, hey. Look. He he's he's improved a\n\nChannel 0: yeah.\n\nChannel 1: lot con you\n\nChannel 0: That's\n\nChannel 1: know,\n\nChannel 0: good.\n\nChannel 1: from from a few months back when when he was a yeah. Just yeah. You'd\n\nChannel 0: Yeah.\n\nChannel 1: know who he was.\n\nChannel 0: That's good.\n\nChannel 1: But\n\nChannel 0: I'm glad. And,\n\nChannel 1: yeah.\n\nChannel 0: obviously\n\nChannel 1: Anyway.\n\nChannel 0: yeah. So, hopefully, obviously, from here, things will start to look a bit better for you. And if there's\n\nChannel 1: Well,\n\nChannel 0: anything\n\nChannel 1: that's\n\nChannel 0: else\n\nChannel 1: the plan.\n\nChannel 0: you know? And, you know, if there's anything else at any point in time that we obviously can help you with, we're always here. Just reach out. Obviously,\n\nChannel 1: Yep.\n\nChannel 0: with with your son and everything, it's a bit tricky,\n\nChannel 1: Yeah. Well,\n\nChannel 0: obviously,\n\nChannel 1: I\n\nChannel 0: with\n\nChannel 1: mean,\n\nChannel 0: what\n\nChannel 1: I'm\n\nChannel 0: we\n\nChannel 1: I'm getting\n\nChannel 0: can\n\nChannel 1: I'm\n\nChannel 0: do.\n\nChannel 1: getting to the point of of one of the things I was actually planning to discuss today was some of\n\nChannel 0: Yeah.\n\nChannel 1: the some of the things that I I might be able to do to access some super at the moment because, you know, I'm sort of relying on Centrelink with sort of, you know, a a lot\n\nChannel 0: Mhmm.\n\nChannel 1: more going on behind the scenes with regards to payments of bits and pieces.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: And\n\nChannel 1: with\n\nChannel 0: how\n\nChannel 1: regards to the whole financial hardship situation, I was sort of hoping to try and, I guess,\n\nChannel 0: get\n\nChannel 1: see if\n\nChannel 0: some money.\n\nChannel 1: I can acquire some of that.\n\nChannel 0: Yeah.\n\nChannel 1: I mean, I've worked there\n\nChannel 0: And\n\nChannel 1: hard, but I might go try and get some of it.\n\nChannel 0: yeah. And how how long have you been on Centrelink for? Do you know roughly?\n\nChannel 1: So a little while now.\n\nChannel 0: Would you say more than twenty six weeks? Close?\n\nChannel 1: What's that about? Three months? Maybe. Yeah. Maybe.\n\nChannel 0: Okay. Maybe?\n\nChannel 1: I I mean,\n\nChannel 0: Okay.\n\nChannel 1: it wouldn't be it wouldn't be hard to check.\n\nChannel 0: Yeah. No. That's okay. Now so what I can do, obviously, after this call is that I can pass you over through case management who deals with their financial hardship. So they can then kind of send you the paperwork, a bit\n\nChannel 1: Yep.\n\nChannel 0: more information, all the eligibility criteria, and everything like that so that you can obviously then cross reference\n\nChannel 1: Yep.\n\nChannel 0: your paper\n\nChannel 1: I mean,\n\nChannel 0: and see\n\nChannel 1: as as far as I'm concerned, I mean, if if even if I have to wait a few weeks or something\n\nChannel 0: okay. As\n\nChannel 1: before\n\nChannel 0: soon as\n\nChannel 1: I\n\nChannel 0: you can, you wanna yep.\n\nChannel 1: can, I will you know, I'm gonna I'm gonna at least have the I can just be ready to pull the trigger that way? So, I mean\n\nChannel 0: Yes. We can start that process, which I think will be good anyway, like\n\nChannel 1: yep.\n\nChannel 0: you said, especially with the situation. That way, we have, you know, all the paperworks with you. You can cross reference, and then we work with you to see, obviously, if we can access some of that financial hardship for you and assist a little bit financially with everything that is going on\n\nChannel 1: Yeah.\n\nChannel 0: for you.\n\nChannel 1: Yeah. And that's at this point in time, that would be\n\nChannel 0: Yeah.\n\nChannel 1: ideal.\n\nChannel 0: Yep. Okay.\n\nChannel 1: Bye.\n\nChannel 0: Perfect. I will get my colleague, Caden, who deals with kind of case management. I will inform him after we speak today. And\n\nChannel 1: Yep.\n\nChannel 0: then, sir, you will receive an email from him with kind of the documents and everything like that.\n\nChannel 1: Yep.\n\nChannel 0: He's direct contact and everything like that as well. So you can always just give us a call if you have any questions with the paperwork or unsure if you meet the eligibility and and how much and anything like that.\n\nChannel 1: Yep.\n\nChannel 0: And if some reason you can't get a hold of him, you can always just call me as well.\n\nChannel 1: Yeah. I know. That's yeah. That's fine.\n\nChannel 0: Yeah. Alright. Perfect.\n\nChannel 1: Like I\n\nChannel 0: I'll\n\nChannel 1: said, I\n\nChannel 0: make\n\nChannel 1: mean,\n\nChannel 0: a little\n\nChannel 1: I I mean,\n\nChannel 0: note.\n\nChannel 1: I I I think I think it's, you know, it's sort of getting to the point now where, I mean, I I I need when I'm when I'm sort of able to start working, I need to make sure I've still got a car, and that's what I've gotta make sure I can at least still pay for it. And, unfortunately,\n\nChannel 0: Yes. Yes.\n\nChannel 1: what the Centrelink gives\n\nChannel 0: Yes.\n\nChannel 1: you is not a match.\n\nChannel 0: Doesn't give you too much. And and that's obviously super is there for your retirement, but it's also in those situations. That's why they do have that provision for financial hardship or compassionate\n\nChannel 1: Yeah.\n\nChannel 0: grounds. So if you need it, like, if you needed to to survive to pay your bills and expenses, you don't\n\nChannel 1: Yep.\n\nChannel 0: need to use it. You know? And then, hopefully, you'll get to a point where\n\nChannel 1: Yep.\n\nChannel 0: you\n\nChannel 1: You can\n\nChannel 0: you find another\n\nChannel 1: start\n\nChannel 0: job\n\nChannel 1: popping\n\nChannel 0: and\n\nChannel 1: it back\n\nChannel 0: then\n\nChannel 1: up again.\n\nChannel 0: eggs exactly. So it's one of the kind of those things. And so is\n\nChannel 1: Yeah.\n\nChannel 0: the plan for you to eventually look at a job? Are you looking at the moment, or what's kind of the plan, or\n\nChannel 1: Yeah.\n\nChannel 0: is it kind\n\nChannel 1: I'm\n\nChannel 0: of\n\nChannel 1: gonna\n\nChannel 0: just\n\nChannel 1: get\n\nChannel 0: on\n\nChannel 1: to\n\nChannel 0: hold?\n\nChannel 1: I'm gonna get to I mean, I've I've I've I've been off work for\n\nChannel 0: Yeah.\n\nChannel 1: a lot of time. I I love you know, like I say, it's been over twelve months of, you know, dealing with\n\nChannel 0: Yeah.\n\nChannel 1: all this. I mean, I've I I always\n\nChannel 0: Yeah.\n\nChannel 1: I had a I had a a a pretty ratchet back to begin with. And, you know,\n\nChannel 0: Yeah.\n\nChannel 1: obviously, he put on a truckload of weight over that time because there's just been a lot of sitting around and, you\n\nChannel 0: Yeah.\n\nChannel 1: know, watching and, you know, panicking and hoping and, yeah, just\n\nChannel 0: Yeah.\n\nChannel 1: lots of let downs at one after another. So, I mean, obviously,\n\nChannel 0: Yeah.\n\nChannel 1: putting on the extra a little bit of weight, which is obviously\n\nChannel 0: Yep.\n\nChannel 1: compounding the the the the the back issues.\n\nChannel 0: Everything.\n\nChannel 1: So, I mean, it's a matter of\n\nChannel 0: Yeah.\n\nChannel 1: addressing what which will then hopefully\n\nChannel 0: Yeah.\n\nChannel 1: follow, but then you get to the point because you can't I can't exercise because I have got so much back pain. So\n\nChannel 0: Yeah.\n\nChannel 1: it's I've\n\nChannel 0: Like\n\nChannel 1: I've\n\nChannel 0: what\n\nChannel 1: gotta\n\nChannel 0: do\n\nChannel 1: try\n\nChannel 0: you\n\nChannel 1: and\n\nChannel 0: do?\n\nChannel 1: get something managed.\n\nChannel 0: Yeah. Exactly. And it's it's always one of those things where it's like, I feel like everything always happens at once. It's like, usually, when there's something happening, it's everything. And you're like, come on.\n\nGive me a break, please.\n\nChannel 1: Yeah. Yeah. And and it it that that for me, that's been\n\nChannel 0: Yeah.\n\nChannel 1: the last two years. I mean,\n\nChannel 0: Yeah.\n\nChannel 1: I'm, you know, like I say, I mean, living with my mother and, you know,\n\nChannel 0: Yeah.\n\nChannel 1: and and so is my partner now. Me, I and we yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Crazy. It's just times times are absolutely fucked.\n\nChannel 0: Yeah. Yeah. At least, I guess, you guys are under the same roof and hopefully can support each other in in some way.\n\nChannel 1: Oh, we try. We do try.\n\nChannel 0: Yeah.\n\nChannel 1: That that's that's definitely one thing we do is we can support each\n\nChannel 0: Yeah. No. That's great. And I do just with your partner as well, I don't have them listed here. So next up, Keen, I currently have Corey, which I believe is your mom.\n\nIs\n\nChannel 1: other.\n\nChannel 0: that correct?\n\nChannel 1: My mother. Yeah.\n\nChannel 0: Yep. Would you like to maintain that, or would you like to\n\nChannel 1: Yeah.\n\nChannel 0: add\n\nChannel 1: Just\n\nChannel 0: your\n\nChannel 1: keep\n\nChannel 0: partner?\n\nChannel 1: it as is for now. That's fine.\n\nChannel 0: Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Yep. Okay. Perfect. And so\n\nChannel 1: I I\n\nChannel 0: are\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: mean,\n\nChannel 0: in\n\nChannel 1: I\n\nChannel 0: a\n\nChannel 1: I can I can change it over, but I'll talk to her first?\n\nChannel 0: yes. Yes. Perfect. And so would you be in a disfracter relationship now with your partner if you live together?\n\nChannel 1: Yeah. We're we're sort of we're we're not I mean, she yeah. We I suppose we're not really so, I mean, we're we're at the point in a relationship where she's just like my sister. So, I mean,\n\nChannel 0: Yeah.\n\nChannel 1: it's you know, we've been friends for so damn long. It's just yeah. I mean, we did watch each other's backs, and we're always there for\n\nChannel 0: Yeah.\n\nChannel 1: each other. It's just become one of those relationships.\n\nChannel 0: Yeah.\n\nChannel 1: It's I don't know how you describe it. It's bizarre.\n\nChannel 0: Yeah. I could\n\nChannel 1: But\n\nChannel 0: just\n\nChannel 1: it\n\nChannel 0: pull\n\nChannel 1: but\n\nChannel 0: partner.\n\nChannel 1: it works.\n\nChannel 0: It doesn't have to be anything specific. It's just I had you down here a single last time, and it doesn't really, like, change anything per se. It\n\nChannel 1: Yep.\n\nChannel 0: would be more, sorry, obviously, from, like, a beneficiary point of view if you ever wanted to nominate the the person and anything\n\nChannel 1: Yeah.\n\nChannel 0: like that\n\nChannel 1: Yeah. I\n\nChannel 0: or,\n\nChannel 1: have\n\nChannel 0: like,\n\nChannel 1: no\n\nChannel 0: next\n\nChannel 1: issues\n\nChannel 0: of\n\nChannel 1: putting her\n\nChannel 0: Ken.\n\nChannel 1: on there, but I'd have to make sure. I'd have to talk to her and make sure if she's okay with it, which I don't know. I think she won't don't know if she have an issue.\n\nChannel 0: Yeah. And and, honestly, next of Ken would just need someone. So more than happy to just leave that with your mom.\n\nChannel 1: Yep.\n\nChannel 0: And if for whatever reason you wanna change it, just let us know just so we do have, like, someone in the event that, you know, we can't get in touch with you for whatever reason.\n\nChannel 1: Yeah. I mean,\n\nChannel 0: And\n\nChannel 1: like\n\nChannel 0: that\n\nChannel 1: I said,\n\nChannel 0: is just\n\nChannel 1: I mean,\n\nChannel 0: so\n\nChannel 1: I've got\n\nChannel 0: much\n\nChannel 1: no I've got\n\nChannel 0: contact.\n\nChannel 1: no I've got no problems\n\nChannel 0: Yeah.\n\nChannel 1: putting her down. So, I mean, if if if you wanted to do that today, I mean, I don't I don't mind that at all.\n\nChannel 0: Yeah. It it's completely up to you. I can have both on file if you would like, but it's\n\nChannel 1: Yeah.\n\nChannel 0: completely\n\nChannel 1: Alright.\n\nChannel 0: up\n\nChannel 1: Doesn't\n\nChannel 0: to you.\n\nChannel 1: yeah.\n\nChannel 0: Yeah?\n\nChannel 1: Why not? Doesn't doesn't\n\nChannel 0: Okay.\n\nChannel 1: work.\n\nChannel 0: No. Alright. Perfect. So your partner's name, please?\n\nChannel 1: Janelle Campbell, j, apostrophe, n e l,\n\nChannel 0: Yep.\n\nChannel 1: Campbell.\n\nChannel 0: Perfect. And best phone number?\n\nChannel 1: Give me a minute, and I'll tell you.\n\nChannel 0: Yep.\n\nChannel 1: It is. Where are you, 00408\n\nChannel 0: Yep. Yep.\n\nChannel 1: 642847.\n\nChannel 0: 847. Beautiful. Thank you so much. Perfect. I'll obviously just leave your employment stuff for now.\n\nIf things do get a bit better and you do find something, just let us know, and then we can always just update your records and, obviously, contribution forms and stuff like that we can assist with. But, obviously, I understand that right now, there's there's a lot going on. So,\n\nChannel 1: Yes.\n\nChannel 0: obviously, if that\n\nChannel 1: Oh, look.\n\nChannel 0: comes,\n\nChannel 1: It\n\nChannel 0: just\n\nChannel 1: it\n\nChannel 0: just\n\nChannel 1: it's\n\nChannel 0: let\n\nChannel 1: been\n\nChannel 0: us\n\nChannel 1: a lot\n\nChannel 0: know.\n\nChannel 1: worse than it is now. I mean, you know, I've been through my break. I I I had a fucking complete system meltdown myself. So did\n\nChannel 0: Yeah.\n\nChannel 1: me, mom. It's just all been, you know, just one thing rolling into another with very minimal help in the system. So but now\n\nChannel 0: Yeah.\n\nChannel 1: finally, it got to the point where it got so bad, the system had to do something.\n\nChannel 0: Yeah.\n\nChannel 1: So but yeah. So, I mean, we're just on the other side of that now. Hopefully, we're starting to put the pieces together.\n\nChannel 0: But\n\nChannel 1: So it's a positive.\n\nChannel 0: exactly. That's good. At least, hopefully, you've been through the whole family has been through the worst, and now you can come out stronger\n\nChannel 1: Yeah.\n\nChannel 0: and just\n\nChannel 1: Now\n\nChannel 0: upwards\n\nChannel 1: we just\n\nChannel 0: from\n\nChannel 1: gotta\n\nChannel 0: here.\n\nChannel 1: make sure that he he stays the course himself. So and keep\n\nChannel 0: Yeah.\n\nChannel 1: him keep encouraging him. I mean, he's 24. I mean, he's not a young man.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: He's he\n\nChannel 0: Well, he's\n\nChannel 1: he\n\nChannel 0: lucky\n\nChannel 1: he's getting\n\nChannel 0: to\n\nChannel 1: he's\n\nChannel 0: have\n\nChannel 1: getting\n\nChannel 0: you.\n\nChannel 1: he's getting on in years, and, I mean, he's he's he's not done anything with his loss at this point. So he's got a lot of catching up to do, so he needs to sort it out.\n\nChannel 0: Yeah.\n\nChannel 1: So it's\n\nChannel 0: But\n\nChannel 1: up\n\nChannel 0: lucky\n\nChannel 1: to him\n\nChannel 0: he\n\nChannel 1: now.\n\nChannel 0: has you guys at least there. You know?\n\nChannel 1: Yeah.\n\nChannel 0: Not\n\nChannel 1: Oh,\n\nChannel 0: everyone\n\nChannel 1: absolutely.\n\nChannel 0: does. Yeah. That's perfect. Well, I will try not to keep today too long for you.\n\nChannel 1: Oh, it's alright. Like I said, I'm not doing anything.\n\nChannel 0: Okay.\n\nChannel 1: I'm gonna\n\nChannel 0: Perfect.\n\nChannel 1: go and see my GP at 01:30. That's about it.\n\nChannel 0: Okay. Yeah. Now we've got a bit of time. Now asset wise,\n\nChannel 1: Yep.\n\nChannel 0: you still have the motor vehicle, did you say?\n\nChannel 1: They're off for now.\n\nChannel 0: Okay. And is it valid at about 55,000? Yep. And loan, I have about 57.\n\nChannel 1: Yeah. Yeah. That'd be about right, I'd say.\n\nChannel 0: That'd be good. Okay. Perfect.\n\nChannel 1: Yeah. It's amazing how it hasn't how how the number goes up.\n\nChannel 0: Right. Especially because cars do depreciate and then with interest and stuff,\n\nChannel 1: Yeah.\n\nChannel 0: the car loan. And have you tried speaking through the car company in regards to, like, a payment plan or anything like that?\n\nChannel 1: Yeah.\n\nChannel 0: Are they quite\n\nChannel 1: I am I am\n\nChannel 0: accommodating?\n\nChannel 1: sort of talking to them about hardship hardship\n\nChannel 0: Okay.\n\nChannel 1: at the moment. I\n\nChannel 0: Okay.\n\nChannel 1: mean, it's\n\nChannel 0: Good.\n\nChannel 1: Pepper Finance, so, I mean, they're a little bit yeah. They're they're hard asses at at times. So,\n\nChannel 0: Yeah.\n\nChannel 1: unfortunately, because they're not about they don't have to play by the same rules. So,\n\nChannel 0: Yeah.\n\nChannel 1: yeah, it's yeah. I'm working with them as best I\n\nChannel 0: Okay.\n\nChannel 1: can.\n\nChannel 0: Okay. That's good. That's good. Otherwise, I have here you had a storage shed last time, and you had about contents and stuff for about 10,000?\n\nChannel 1: Yeah. We we we we we we don't have the same now because, I mean, my\n\nChannel 0: Okay.\n\nChannel 1: partner and I have got both our stuff because, obviously, most of her sheets had to go into storage along\n\nChannel 0: Yep.\n\nChannel 1: with my stuff. So, I mean, we've now got both\n\nChannel 0: Yep.\n\nChannel 1: lots and while she's in here with another room. So, yeah, it's\n\nChannel 0: Yep.\n\nChannel 1: we we've got literally got both lives in that storage too now, so it's even more\n\nChannel 0: Okay.\n\nChannel 1: of\n\nChannel 0: Yeah. And how much\n\nChannel 1: that\n\nChannel 0: would you say, or would\n\nChannel 1: point\n\nChannel 0: you say about 10,000 would be, like,\n\nChannel 1: in.\n\nChannel 0: from your furniture and then the rest would\n\nChannel 1: Oh,\n\nChannel 0: kind of be\n\nChannel 1: yeah.\n\nChannel 0: hers?\n\nChannel 1: Look.\n\nChannel 0: Or\n\nChannel 1: I just well well, I mean, it's collectively it's in there together. Do you want me to bundle it together, or do you just want my my sort of rough estimate of my stuff?\n\nChannel 0: Your stuff will be good.\n\nChannel 1: Yeah.\n\nChannel 0: Just kind of, like, if something yeah. Just kind\n\nChannel 1: Oh,\n\nChannel 0: of what\n\nChannel 1: look.\n\nChannel 0: you\n\nChannel 1: I mean,\n\nChannel 0: have.\n\nChannel 1: I'd I'd say ten, fifteen. Well,\n\nChannel 0: Okay.\n\nChannel 1: maybe more.\n\nChannel 0: Perfect.\n\nChannel 1: I mean, I've got up there. To be fair, I mean, I've got coin collections in there. I've got\n\nChannel 0: Oh, nice.\n\nChannel 1: collectibles. I've got all sorts of bits of I mean, they they could even be up there more fraud. I know.\n\nChannel 0: Okay. I'll just leave it I'll I'll do 10 to 15, and at least it's a a bit of a range. And, otherwise, when it comes to kind of learn some stuff\n\nChannel 1: Yeah.\n\nChannel 0: Yep. I have here that you were kind of paying off a loan from, like, a previous kind of bad divorce, like, ten years\n\nChannel 1: Yeah.\n\nChannel 0: ago\n\nChannel 1: That's\n\nChannel 0: or something\n\nChannel 1: yeah.\n\nChannel 0: like\n\nChannel 1: That\n\nChannel 0: that.\n\nChannel 1: that's all finished and\n\nChannel 0: Oh,\n\nChannel 1: done now. That got right. It reached its statute statute of limitations. So\n\nChannel 0: oh, beautiful. Sorry. That's\n\nChannel 1: so that's\n\nChannel 0: all\n\nChannel 1: so that's\n\nChannel 0: like,\n\nChannel 1: all\n\nChannel 0: you\n\nChannel 1: done\n\nChannel 0: don't\n\nChannel 1: and\n\nChannel 0: have\n\nChannel 1: dusted.\n\nChannel 0: to pay\n\nChannel 1: So\n\nChannel 0: that off.\n\nChannel 1: that the only\n\nChannel 0: Oh,\n\nChannel 1: thing I've got at the moment is my car. And I'm\n\nChannel 0: Okay.\n\nChannel 1: and I'm trying to sort of keep that credit rating above my head as best I can because, I mean, you know,\n\nChannel 0: Yeah.\n\nChannel 1: you never know when I might I might need to utilize it one day. I mean, I'd like to still try and find a house a house at one point. So\n\nChannel 0: Yeah. Okay. That's really good, though. Do you know when that got kind of sorted, roughly?\n\nChannel 1: Oh, it was ages ago. It would have been earlier\n\nChannel 0: Yeah.\n\nChannel 1: in the year. Might have been\n\nChannel 0: Okay.\n\nChannel 1: late last year.\n\nChannel 0: Alright.\n\nChannel 1: I can't\n\nChannel 0: I'll just\n\nChannel 1: remember.\n\nChannel 0: put it back late last year slash early this\n\nChannel 1: Oh,\n\nChannel 0: year,\n\nChannel 1: yeah.\n\nChannel 0: which is good. Now, otherwise, kind of health wise, you kind of already touched on it, obviously, like your back. Do you still take the cholesterol medication as well?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Yep. And the doctor's\n\nChannel 1: Yeah.\n\nChannel 0: still\n\nChannel 1: I had\n\nChannel 0: happy?\n\nChannel 1: to I had\n\nChannel 0: Like,\n\nChannel 1: some\n\nChannel 0: it's all\n\nChannel 1: I had\n\nChannel 0: managed?\n\nChannel 1: to I I was just gonna say I had a battery of blood tests and stuff the other day to get myself a bit of a checkup, and everything\n\nChannel 0: Yeah.\n\nChannel 1: came back pretty damn good. So, I mean, it's\n\nChannel 0: Oh,\n\nChannel 1: just\n\nChannel 0: right.\n\nChannel 1: the it's just\n\nChannel 0: That's\n\nChannel 1: the\n\nChannel 0: good.\n\nChannel 1: the the physical side of things. I just gotta get myself back in there a little bit more into shape. That's all. You know, taking\n\nChannel 0: Yeah.\n\nChannel 1: a little bit more me time.\n\nChannel 0: Yeah. And,\n\nChannel 1: So\n\nChannel 0: hopefully,\n\nChannel 1: that's\n\nChannel 0: with\n\nChannel 1: exactly\n\nChannel 0: a bit\n\nChannel 1: what\n\nChannel 0: more\n\nChannel 1: I'm trying\n\nChannel 0: time.\n\nChannel 1: to do.\n\nChannel 0: Yeah. Beautiful. That's good. Now, Craig, when it comes to estate planning, do\n\nChannel 1: Yep.\n\nChannel 0: you have a will in place or power of attorney\n\nChannel 1: I don't know.\n\nChannel 0: or anything?\n\nChannel 1: I don't have a\n\nChannel 0: Nope?\n\nChannel 1: willing plus yet. No.\n\nChannel 0: Is that something that you have on the to do list eventually?\n\nChannel 1: It well, yeah, it is actually, but it's the it was it's a lot of the the legal fees that and\n\nChannel 0: Yeah?\n\nChannel 1: bits and pieces. I know that some of them can be a little bit costly, can't they?\n\nChannel 0: Yeah. They they do add up. If you\n\nChannel 1: And,\n\nChannel 0: would\n\nChannel 1: I mean,\n\nChannel 0: like, and it's\n\nChannel 1: in\n\nChannel 0: obviously\n\nChannel 1: my in my current financial situation, it's probably not something that Oh.\n\nChannel 0: Mhmm. It would be maybe sometimes what they can assist with also is, like, power of attorney. If you've ever thought about something like that or if you ever were in a situation where you couldn't make decisions yourself,\n\nChannel 1: Oh,\n\nChannel 0: that's when you can then kind of nominate someone through acts on your behalf that you trust\n\nChannel 1: yeah. Yeah.\n\nChannel 0: and that\n\nChannel 1: I\n\nChannel 0: kind\n\nChannel 1: mean,\n\nChannel 0: of\n\nChannel 1: that's\n\nChannel 0: thing.\n\nChannel 1: yeah. That doesn't that doesn't save me at all. I mean, I've got no\n\nChannel 0: Yeah.\n\nChannel 1: problems not marrying somebody.\n\nChannel 0: Yeah. Would you like me to get the team to email you, like, pricing in a firm that we work with closely, or\n\nChannel 1: Yeah.\n\nChannel 0: do you know someone local that you could help potentially\n\nChannel 1: Look. I mean,\n\nChannel 0: when\n\nChannel 1: I don't\n\nChannel 0: you are\n\nChannel 1: know\n\nChannel 0: ready?\n\nChannel 1: anyone locally. I\n\nChannel 0: Okay.\n\nChannel 1: mean, I'm I'm assuming it's a sort of business. It doesn't really matter whether it's whether it's your\n\nChannel 0: No.\n\nChannel 1: side of the pond or or or mine. So, I mean,\n\nChannel 0: Correct. Alright.\n\nChannel 1: look. I\n\nChannel 0: Well,\n\nChannel 1: mean,\n\nChannel 0: what\n\nChannel 1: to be fair, it's irrelevant to me. I mean, it's\n\nChannel 0: yep.\n\nChannel 1: as long as\n\nChannel 0: Whatever\n\nChannel 1: I suppose as\n\nChannel 0: is\n\nChannel 1: long\n\nChannel 0: competitive.\n\nChannel 1: as it as long as it yeah. As long as it's done.\n\nChannel 0: Yes.\n\nChannel 1: Or they\n\nChannel 0: Okay.\n\nChannel 1: or there's\n\nChannel 0: Perfect.\n\nChannel 1: an alternative.\n\nChannel 0: Yeah.\n\nChannel 1: Otherwise,\n\nChannel 0: Well, what\n\nChannel 1: I'll\n\nChannel 0: I\n\nChannel 1: just\n\nChannel 0: will\n\nChannel 1: write\n\nChannel 0: do\n\nChannel 1: something out in a notepad.\n\nChannel 0: I mean, you can always as an alternative, you can always get, like, real kits and stuff from the post office, which is\n\nChannel 1: Did\n\nChannel 0: a\n\nChannel 1: I\n\nChannel 0: lot\n\nChannel 1: cost\n\nChannel 0: cheaper.\n\nChannel 1: anything?\n\nChannel 0: They do.\n\nChannel 1: Do I what about what what's what's that roughly? Do you know?\n\nChannel 0: It changes a lot where you go and then\n\nChannel 1: Yeah.\n\nChannel 0: state wise. I'm not too sure, but it's usually, like, a lot cheaper.\n\nChannel 1: Yeah.\n\nChannel 0: The the things to be mindful of is, obviously, when you do complete it, because you don't have, like, a lawyer cross reference anything,\n\nChannel 1: Tomorrow.\n\nChannel 0: it's it's\n\nChannel 1: In\n\nChannel 0: through make\n\nChannel 1: my\n\nChannel 0: sure that you complete it correctly.\n\nChannel 1: room. Yep.\n\nChannel 0: So it does, like, hold up in court if something ever were to happen.\n\nChannel 1: Yep.\n\nChannel 0: So it is an alternative, but what I will do is I will get the team just to email you the brochures of the lawyer firm that we work with. That way, you have it in your inbox, you have prices, and you can either use that as a comparison when you're looking locally. Or if you do wanna, you know, engage them or have a chat to them,\n\nChannel 1: Yep.\n\nChannel 0: at least you have the information in your inbox.\n\nChannel 1: Yeah. No. That's fine.\n\nChannel 0: Yeah.\n\nChannel 1: That's perfect.\n\nChannel 0: Okay. Perfect. Now when it comes through your superannuation,\n\nChannel 1: Through Hango\n\nChannel 0: though,\n\nChannel 1: Vista? Yep.\n\nChannel 0: I don't currently have a valid nomination on file. So do you remember receiving those documents in the post at all\n\nChannel 1: Off from\n\nChannel 0: and from us? Sorry. It it\n\nChannel 1: Mercer?\n\nChannel 0: would have come from Oakview, and it was the\n\nChannel 1: No.\n\nChannel 0: form.\n\nChannel 1: Look. I'm well, like I said, I mean, I I moved in here. I mean so, I mean,\n\nChannel 0: Okay.\n\nChannel 1: is there every chance that it may have either been\n\nChannel 0: Do\n\nChannel 1: thrown out in the move, not unknowingly, or\n\nChannel 0: you\n\nChannel 1: I never received\n\nChannel 0: yeah.\n\nChannel 1: it. So, I mean, I yeah. I think I I\n\nChannel 0: That's okay.\n\nChannel 1: I spoke to you, one of your colleagues, the other day, and that's what I said\n\nChannel 0: Yes.\n\nChannel 1: to him that you might be better off just maybe sending another one through, and we'll\n\nChannel 0: Okay.\n\nChannel 1: I'll get it sorted for\n\nChannel 0: We'll get that sorted. And do you have access to a printer, or do you prefer post?\n\nChannel 1: you. Oh, I've got access to a printer.\n\nChannel 0: Okay. Because what\n\nChannel 1: Yeah.\n\nChannel 0: I can do then, that way, like, if for some reason you you move or\n\nChannel 1: Yep.\n\nChannel 0: it gets lost, having it in your inbox, at least you have the copy there. And then that way, you can print them off, complete the forms, and then send\n\nChannel 1: Yep.\n\nChannel 0: it back to us, and it doesn't get lost in the post. And then I will make sure we get that sorted and uploaded\n\nChannel 1: Crazy.\n\nChannel 0: for you.\n\nChannel 1: No problems at all.\n\nChannel 0: Alright. Perfect. Now I think the form that my colleague Whitlam would have spoken to you about as well is that TPA form, which I will get him to send via email as well. Basically, what it is, it is a third party authority. It was something\n\nChannel 1: Mhmm.\n\nChannel 0: you you would have completed before, and it\n\nChannel 1: Yep.\n\nChannel 0: all it is is for MRSA. Just so that we can get some updated research for you, they do expire. So the one we had on file recently did expire.\n\nChannel 1: Okay.\n\nChannel 0: So I want to just make sure we we complete another one just so that I can cross reference to make sure that we have everything set up for you correctly, especially if you are not working and not making contributions. I\n\nChannel 1: Yep.\n\nChannel 0: wanna make sure that we keep those insurances active. Because if there is not contributions being received for sixteen months and you haven't completed something that's called, like, a opt in form, there\n\nChannel 1: Mhmm.\n\nChannel 0: is a chance that they could lapse, which we do not want.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: No. That's fine.\n\nChannel 0: com completing that form when you have a moment is very important. If, obviously, you could try when you have a moment to return that, that would be great. And then I will make sure everything is all set up on our end.\n\nChannel 1: Yep. Yeah. Said that's it. Yeah. Yeah.\n\nAny anything you need me to need me to figure out or redo again, send it to\n\nChannel 0: Yep.\n\nChannel 1: me, and we'll just, clean slate, and I'll I'll get it all done\n\nChannel 0: Yep.\n\nChannel 1: for you before the end of the\n\nChannel 0: Okay.\n\nChannel 1: week. So that's\n\nChannel 0: Great.\n\nChannel 1: we'll\n\nChannel 0: Perfect.\n\nChannel 1: just\n\nChannel 0: We'll\n\nChannel 1: so\n\nChannel 0: we'll\n\nChannel 1: that way,\n\nChannel 0: I'll get\n\nChannel 1: at\n\nChannel 0: the\n\nChannel 1: least\n\nChannel 0: team.\n\nChannel 1: at least I know that, you know, I can keep track of it myself that way.\n\nChannel 0: Exactly. Exactly. And I will get them through email that to you, and I'll keep a look at that. We'll get it all sorted. Now, otherwise, when it comes to, I guess, like, how your superannuation is invested,\n\nChannel 1: Mhmm.\n\nChannel 0: I know kind of last year, we went through a pretty extensive risk profile questionnaire to determine, obviously, your fluctuations and level\n\nChannel 1: Mhmm.\n\nChannel 0: of risk and what you are thinking. Has any of that changed for you, or is it all kind of the same where you are comfortable with the same level of risk and\n\nChannel 1: Yep.\n\nChannel 0: or has\n\nChannel 1: What\n\nChannel 0: anything changed\n\nChannel 1: what\n\nChannel 0: for you in\n\nChannel 1: what\n\nChannel 0: that area?\n\nChannel 1: what are the possibilities of being able to invest request a specific direction you guys invest in? Because I would like to\n\nChannel 0: Yep.\n\nChannel 1: start looking at some things like SpaceX and some of the the the space related programs because it's done. They hit really, really big now.\n\nChannel 0: Mhmm.\n\nChannel 1: So I'm\n\nChannel 0: We\n\nChannel 1: sort of\n\nChannel 0: can\n\nChannel 1: thinking anything with space or space research related,\n\nChannel 0: mhmm. Mhmm.\n\nChannel 1: the way the thing\n\nChannel 0: Something\n\nChannel 1: the way\n\nChannel 0: to\n\nChannel 1: things\n\nChannel 0: consume.\n\nChannel 1: are appearing at the moment, I think it's\n\nChannel 0: Yep.\n\nChannel 1: gonna be the place to be.\n\nChannel 0: Okay. So what we can do, there's a couple of different factors. Where if someone wants something very specific, there's two ways we can go about it.\n\nChannel 1: It.\n\nChannel 0: Either\n\nChannel 1: Yep.\n\nChannel 0: if you tell me, oh, this is kind of what I'm thinking, but I don't know what type of investment or whether it's good\n\nChannel 1: Yep.\n\nChannel 0: is for me to go and do the research and determine whether I think it is a good idea or not,\n\nChannel 1: Mhmm.\n\nChannel 0: and then make a formal recommendation.\n\nChannel 1: Yes.\n\nChannel 0: Or if you are adamant that that's what you want irrespective, we can just authorize it on behalf of your request, but that\n\nChannel 1: I\n\nChannel 0: means\n\nChannel 1: mean,\n\nChannel 0: it's\n\nChannel 1: it's\n\nChannel 0: without\n\nChannel 1: definitely\n\nChannel 0: advice.\n\nChannel 1: yeah. I mean, it's definitely what I want, but, I mean, I would definitely, I mean, appreciate the opinion of,\n\nChannel 0: Okay.\n\nChannel 1: somebody who's a little bit more knowledgeable, but\n\nChannel 0: Research.\n\nChannel 1: it's definitely a direction I think that investing heavily in now would be beneficial.\n\nChannel 0: Okay. Perfect. Now with the only kind of little hesitation I have right now is if we were to change your investments right now, and then let's say in two weeks, you need to take some money out for financial hardship, that could obviously change because I don't want you to paying, like, transaction fees or or anything\n\nChannel 1: Right.\n\nChannel 0: like\n\nChannel 1: Yeah.\n\nChannel 0: that to make an investment change and then sell it down and then get the financial hardship. So\n\nChannel 1: Yeah.\n\nChannel 0: if you\n\nChannel 1: Yeah.\n\nChannel 0: are\n\nChannel 1: I\n\nChannel 0: comfortable\n\nChannel 1: can.\n\nChannel 0: with it, I would suggest let's do the financial hardship first or\n\nChannel 1: Mhmm.\n\nChannel 0: at least do an assessment where you go, okay. Yes. I wanna take out money or no. Let's hold off for longer. And then\n\nChannel 1: Yep.\n\nChannel 0: following that is when that then has been finalized, either you do take some money because then I also know how much is left and can make sure everything is tailored for you. Then do kind of the research of considering, like, SpaceX or any kind of investment in that space, whether that would then be suitable for your portfolio just because things are potentially changing a little bit. Does that make sense, Craig?\n\nChannel 1: Yeah. It does make 30¢.\n\nChannel 0: Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Are you happy with that to kind of do the financial hardship\n\nChannel 1: Look.\n\nChannel 0: first\n\nChannel 1: I'm I'm\n\nChannel 0: just\n\nChannel 1: happy\n\nChannel 0: to\n\nChannel 1: to work with you to make it work.\n\nChannel 0: yep.\n\nChannel 1: So, I mean yeah. I mean,\n\nChannel 0: Okay.\n\nChannel 1: if we can, you know, find a find a way to yep. Absolutely.\n\nChannel 0: To do\n\nChannel 1: For sure.\n\nChannel 0: to do both? Okay. Perfect.\n\nChannel 1: Yeah.\n\nChannel 0: Just\n\nChannel 1: Definitely.\n\nChannel 0: because I would absolutely hate to to do, like, okay. Cool. Based on your superannuation balance right now, and we'll do all these investments. And then, like, a week later, you need to take some money out for financial hardship. I'm paying, like, unnecessary transaction fees.\n\nLike, I don't\n\nChannel 1: Yep.\n\nChannel 0: want that for you.\n\nChannel 1: Yeah. No. That's fair\n\nChannel 0: So\n\nChannel 1: enough.\n\nChannel 0: we'll do that first, and I will also let Kayden know who's the person for financial hardship that as soon as you guys have come through an agreement, whether that is taking out some money once that's finalized or whether you wait for him\n\nChannel 1: Mhmm.\n\nChannel 0: to kind of let me know, and then I will go and do that research for you and put together a proposal.\n\nChannel 1: Alright.\n\nChannel 0: Yep. Alright. Perfect.\n\nChannel 1: Yeah. I mean, look,\n\nChannel 0: Now\n\nChannel 1: either way, as long as as long as we get we, you know, we we get to a finish.\n\nChannel 0: Yeah. Alright. Perfect. No. That is great.\n\nNow, obviously, with your risk profile as well, because, obviously, space investments and and SpaceX and stuff like that is\n\nChannel 1: Mhmm.\n\nChannel 0: your growth investments can be a little bit, like, riskier in the short term, have obviously a bit of fluctuations that you've been following. Obviously, the share price and stuff of it,\n\nChannel 1: Oh,\n\nChannel 0: it\n\nChannel 1: I\n\nChannel 0: sometimes\n\nChannel 1: have I've been I follow the\n\nChannel 0: goes\n\nChannel 1: launches.\n\nChannel 0: through\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: follow\n\nChannel 0: roof\n\nChannel 1: everything.\n\nChannel 0: and then\n\nChannel 1: I\n\nChannel 0: drops.\n\nChannel 1: mean, it's\n\nChannel 0: Okay. Perfect. So you do kind of understand that with\n\nChannel 1: yeah.\n\nChannel 0: group investments, they do fluctuate more than, like, your defensive investments, and you are comfortable with, like, fluctuations in the short term?\n\nChannel 1: And was\n\nChannel 0: Mhmm.\n\nChannel 1: another one? What what it was it was another one was defense defense industry too. I was sort of\n\nChannel 0: Defense? Okay.\n\nChannel 1: yeah.\n\nChannel 0: We can definitely\n\nChannel 1: So,\n\nChannel 0: usually,\n\nChannel 1: I mean,\n\nChannel 0: when\n\nChannel 1: if\n\nChannel 0: we do,\n\nChannel 1: there's\n\nChannel 0: obviously\n\nChannel 1: any any any any, you know, any you know,\n\nChannel 0: anything\n\nChannel 1: now we've got\n\nChannel 0: specific\n\nChannel 1: plenty of defense\n\nChannel 0: in that\n\nChannel 1: contractors.\n\nChannel 0: area.\n\nChannel 1: So, I mean\n\nChannel 0: Yeah. Yeah. We can definitely take that into consideration, and I'll I'll have a look at, you know, different portfolios and whether that would kind of suit for you and your goals.\n\nChannel 1: Yeah.\n\nChannel 0: Now just to make sure, obviously, that I can then realign everything back to your risk profile,\n\nChannel 1: Yeah.\n\nChannel 0: At the moment, we have you invested in a high growth portfolio. Do you remember what it means to be a high growth investor at all, Craig?\n\nChannel 1: Yep. I\n\nChannel 0: Vaguely.\n\nChannel 1: vaguely just\n\nChannel 0: Basically\n\nChannel 1: plan the long game, basically.\n\nChannel 0: yes. And it does tell me that, you know, it's often for investors where they're looking at getting as much growth as you possibly can out of your superannuation\n\nChannel 1: Mhmm.\n\nChannel 0: while you still have plenty of time until you want to, you know, completely retire or access everything.\n\nChannel 1: Yeah.\n\nChannel 0: Also, for people who do understand and are comfortable seeing a bit of that fluctuation in the short term\n\nChannel 1: Yep.\n\nChannel 0: as a result. Now what I will actually do do you have access to your emails at the moment?\n\nChannel 1: I do.\n\nChannel 0: Yeah. Okay. Perfect. So what I have done is I have just sent you an email with some documents to go through,\n\nChannel 1: Mhmm.\n\nChannel 0: And one of them is kind of showing us a bit more in regards to that recent profile, which I often find helpful while we are talking about this. So let me know if you've got that email and if you can access it. Yes. Now it will say sign now or click here to sign or something like that.\n\nChannel 1: Yeah.\n\nChannel 0: It will so when you click on the link, it won't get you to sign right away. It will allow you to open up and look at everything first just to\n\nChannel 1: Okay.\n\nChannel 0: make sure you're happy before\n\nChannel 1: Yep.\n\nChannel 0: it prompts you to sign anything.\n\nChannel 1: Right. Okay.\n\nChannel 0: So let me know when you can see the first attachment.\n\nChannel 1: Yep. Okay.\n\nChannel 0: So let me know what you can see, and we can do it in a way that\n\nChannel 1: Oh,\n\nChannel 0: it\n\nChannel 1: I'm looking\n\nChannel 0: looks\n\nChannel 1: at the\n\nChannel 0: for\n\nChannel 1: graphs\n\nChannel 0: you.\n\nChannel 1: and bits\n\nChannel 0: Okay.\n\nChannel 1: and pieces.\n\nChannel 0: K.\n\nChannel 1: Yeah.\n\nChannel 0: So the first document should have been super insurance summary.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Okay. Sorry. That one here shows you, obviously, your superannuation in Hub 24, so that's why you do have majority of your super. Now you have MRSA underneath it.\n\nNow I have done a little asterisk in regards to the MRSA just because the that TPA I mentioned had expired. So the only information I currently have is a little bit outdated. So I wanna\n\nChannel 1: Wrong.\n\nChannel 0: make sure we get that TPA so that I can update and make sure this is all good for you.\n\nChannel 1: Alright.\n\nChannel 0: Makes sense?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Okay. Perfect. Same. I do wanna triple check those insurances and make sure that everything is all good.\n\nOtherwise, last time, you did have about so you have true life and then true total permanent disability insurance covers. You have one of 580,455 and then another one of a 115,000, same for your TPD. And from the research, it's pretty cheap. It's only about 432 per annum.\n\nChannel 1: Yep.\n\nChannel 0: But I do wanna triple check that for you as well as soon as I get that TPA from us back from you.\n\nChannel 1: Oh, that's fine.\n\nChannel 0: Yep. Okay. Perfect. Now next one, was\n\nChannel 1: Yeah.\n\nChannel 0: that a performance report? That the hub 20\n\nChannel 1: Yes.\n\nChannel 0: four. Yeah. So this one here shows you all your individual investments, how they have performed, and what has happened in the last twelve months. Now, obviously, if you've been tracking the market and different investments, you would have obviously seen that the last twelve months have been a little bit turbulent. We've\n\nChannel 1: Yes.\n\nChannel 0: obviously had a lot going on in the world, obviously, the war and then everything in The US with Trump and\n\nChannel 1: Yeah.\n\nChannel 0: Taurus and everything. In saying that, though, even though you currently are in a high growth portfolio where we do see more fluctuations than there are uncertainty in the market,\n\nChannel 1: Yeah.\n\nChannel 0: your portfolio has still done really well considering. So after fees, your portfolio in the last twelve months has still gone up by 7.78%, which is an equivalent of about 18,051. And that is just from, obviously, growth of your investments. So, obviously,\n\nChannel 1: Yeah.\n\nChannel 0: not contributions or anything like that. So\n\nChannel 1: Yeah.\n\nChannel 0: very\n\nChannel 1: Yeah.\n\nChannel 0: happy with those investments. But like I said, I will research and consider space investments and defensive\n\nChannel 1: Yeah.\n\nChannel 0: for you to see how we could potentially incorporate that into your portfolio.\n\nChannel 1: Yeah. I mean, yeah, anything\n\nChannel 0: Yeah.\n\nChannel 1: sort of I look, I mean, like, I'm even even things like AI, I mean, it's\n\nChannel 0: Yes.\n\nChannel 1: it's\n\nChannel 0: And\n\nChannel 1: it's\n\nChannel 0: you\n\nChannel 1: just\n\nChannel 0: do\n\nChannel 1: the\n\nChannel 0: have\n\nChannel 1: it's\n\nChannel 0: quite\n\nChannel 1: just\n\nChannel 0: a lot\n\nChannel 1: the\n\nChannel 0: of\n\nChannel 1: time.\n\nChannel 0: yes. And you do have quite a bit already in your portfolio. So you do have, like, a lot of technology companies. You have, like, cybersecurity and stuff as well, which is kind of on the other\n\nChannel 1: Yep.\n\nChannel 0: side,\n\nChannel 1: Mhmm.\n\nChannel 0: But still you still have quite a bit in that space. You also have one of your biggest shareholding is iShares S and P five hundred, which invests in the 500 largest companies listed in The US. So that\n\nChannel 1: Wrong.\n\nChannel 0: gives you a lot of kind of diversification and exposure because a lot of your kind of big tech companies in\n\nChannel 1: Yep.\n\nChannel 0: America are doing well and are obviously in those top 500 in size. So they do give you some exposure through that. But I'll kind of deep dive a little bit more into it with your wishes as well and seeing what we can put together.\n\nChannel 1: Alright.\n\nChannel 0: Yeah. No. No worries. Now next one is that that Vanguard index chart, like the\n\nChannel 1: Mhmm.\n\nChannel 0: graph. Yes. So this one here, do you remember seeing this last year?\n\nChannel 1: I do.\n\nChannel 0: Yeah. Okay. Perfect. And, obviously, if you are quite familiar, you may have seen something like this before as well. But a good way to look at it is breaking down how this relates through your risk profile.\n\nSo\n\nChannel 1: Right.\n\nChannel 0: like I kind of touched on earlier, you are currently in a high growth portfolio. What that also means is that we have 90% currently invested in what we call your growth investment. Now this is a combination of your top four. So\n\nChannel 1: Ron.\n\nChannel 0: that includes US shares, which\n\nChannel 1: Yep.\n\nChannel 0: you can see, like, the the light green color, Australian shares, which is, like, the dark green, international shift, which is, like, your yellow, and then your property as well, which is, like, you know, that kind of maroon color.\n\nChannel 1: Yep.\n\nChannel 0: So this is where you have about 90% at the moment. Obviously, you can see here that long term, they grow the most. Also, fluctuate the most, though, in the short term depending on, obviously, what is happening in the world.\n\nChannel 1: Sure.\n\nChannel 0: Yep. You then have 10% in defensive. So that will be like a combination of your bottom three. Also, kind of gold falls a little bit into this category as well to give you that kind of stabilization,\n\nChannel 1: Definitely.\n\nChannel 0: which\n\nChannel 1: Mhmm.\n\nChannel 0: you can see they are a lot more steady. They don't grow as much, but they don't fluctuate as much either. So at the moment, we only have about 10% in this. Does\n\nChannel 1: Right.\n\nChannel 0: that make sense?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Now, typically, in a high growth portfolio as well, we want to make sure that you have enough time for these kind of fluctuations as well.\n\nChannel 1: Yep.\n\nChannel 0: So, typically speaking, we like to see about eight years until retirement\n\nChannel 1: Mhmm.\n\nChannel 0: in a\n\nChannel 1: Right.\n\nChannel 0: high growth portfolio. So, obviously, at the moment, we're with the current legislation, the earliest that you can access all of your superannuation is at the age of 60.\n\nChannel 1: Right.\n\nChannel 0: So you do have eight years until you can access everything.\n\nChannel 1: Yep.\n\nChannel 0: Are you planning on, obviously, pending life? Are you planning on working until 60, past 60? What\n\nChannel 1: Oh, so\n\nChannel 0: what are you\n\nChannel 1: I'd\n\nChannel 0: thinking?\n\nChannel 1: like to I'd like to try with it. It's it's gonna come down to contributing factors now, so it's just gonna be a matter of sort of see how everything pans out and sort of may I might just have to try and work my way to adjust. That's all.\n\nChannel 0: Okay. But\n\nChannel 1: So,\n\nChannel 0: are\n\nChannel 1: yeah,\n\nChannel 0: you\n\nChannel 1: it's\n\nChannel 0: comfortable?\n\nChannel 1: like I say, it's up in the air. I mean, I how long is the piece of string?\n\nChannel 0: Yeah.\n\nChannel 1: I just I just don't know what\n\nChannel 0: Yeah.\n\nChannel 1: the future holds at the moment. I mean, you\n\nChannel 0: Yeah.\n\nChannel 1: know, I could get things sorted out, and my boy could have a turn and back to square one. I just\n\nChannel 0: No. And and I totally understand that as well. And, obviously, from the way things are for you at the moment, are you still comfortable by taking on that kind of level of risk as well\n\nChannel 1: just don't know.\n\nChannel 0: with your\n\nChannel 1: Oh,\n\nChannel 0: investments?\n\nChannel 1: look. I mean, I might as well be making some money somewhere. So, I mean, why not?\n\nChannel 0: Okay. Cool. Perfect. And, yeah, long term high growth, you see you see that growth. As long\n\nChannel 1: Yes.\n\nChannel 0: as, obviously, you are aware that there will be some fluctuations and\n\nChannel 1: Okay.\n\nChannel 0: especially if we're looking at, obviously, different space investments, I do wanna factor that in as well that if we are swapping some growth, we'll try to keep you within the same risk profile as much as possible while\n\nChannel 1: Yep.\n\nChannel 0: obviously considering your goals and wishes as well.\n\nChannel 1: Of course. Absolutely.\n\nChannel 0: Yep. Alright. Perfect.\n\nChannel 1: No.\n\nChannel 0: Now what is the next document\n\nChannel 1: I\n\nChannel 0: you have there, Craig?\n\nChannel 1: appreciate it. Hang on. Oh, why is it on that? So hang on. What sign now?\n\nChannel 0: Yeah.\n\nChannel 1: What is it? Oh god. Now I can't open the thing again.\n\nChannel 0: That that's okay. Even try to get out and then\n\nChannel 1: I've\n\nChannel 0: go\n\nChannel 1: I've\n\nChannel 0: back\n\nChannel 1: already\n\nChannel 0: in.\n\nChannel 1: signed it for you.\n\nChannel 0: Okay. Well,\n\nChannel 1: So I'm\n\nChannel 0: let\n\nChannel 1: just\n\nChannel 0: me\n\nChannel 1: I'm just trying to get back into\n\nChannel 0: see if you can access it.\n\nChannel 1: where\n\nChannel 0: Sometimes\n\nChannel 1: is it?\n\nChannel 0: it makes it tricky maybe for on the phone. So if you are happy, I can always just go through the last couple of documents with you,\n\nChannel 1: Yeah.\n\nChannel 0: and then\n\nChannel 1: Just,\n\nChannel 0: you\n\nChannel 1: yeah,\n\nChannel 0: you can\n\nChannel 1: do\n\nChannel 0: always\n\nChannel 1: that. That's fine.\n\nChannel 0: you can always go and download them if you wanna have a look at the rest of them. If you have any issues, struggle downloading them, you can always let me know, and I can always get the team to email you because we have all we always have it all on file for you.\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Yeah. Now, basically, the rest of the documents are not as fine as the ones you've seen. Sorry. It doesn't matter too much, but one is your Oakview services guide.\n\nChannel 1: Mhmm.\n\nChannel 0: You would have seen this one every year. It is one of those compliance documents, but it does give you all the important information in regards to us here at Oakview. Nothing has changed, though. We've had a bit of an extension to the team, which is nice, and then also a bit of updated marketing. But if you do end up going back and having a look through it, you will see myself on page 10 if you do wanna put a face to the voice as well.\n\nChannel 1: Oh, I already have.\n\nChannel 0: There we go. Now what you also would have seen, which was the documents he asked you to sign,\n\nChannel 1: Yep.\n\nChannel 0: that was a tax file number opt in form. It's just a compliance form to say we are keeping your tax file number secure and safe on file.\n\nChannel 1: Yep.\n\nChannel 0: The other one was the ongoing status agreement. So this is the one that kind of every year that, obviously, if you are happy, is for you to sign to say that you are happy to stay on as a client. Now I do wanna stress, Craig, that there has been no changes whatsoever in regards to the fee structure. So it hasn't gone up or anything like that. It stays exactly the same at 1.65 from superannuation.\n\nSo no changes there, and it\n\nChannel 1: Yep.\n\nChannel 0: is also not a lock in contract. So if for forever, you know, for some reason you are not happy or and something changes or you\n\nChannel 1: Yep.\n\nChannel 0: move overseas or whatever it might be, it's\n\nChannel 1: Mhmm.\n\nChannel 0: not like you are locked into a twelve month contract. The the fee comes out on a monthly basis to make it more fair to you and give you the flexibility,\n\nChannel 1: Yep.\n\nChannel 0: but it is something you have to sign every twelve months just to say you are happy and so we can obviously keep servicing your account and manage your investments and everything\n\nChannel 1: Yeah.\n\nChannel 0: for\n\nChannel 1: Yeah.\n\nChannel 0: you.\n\nChannel 1: Fine. Like I said, I've\n\nChannel 0: Yep.\n\nChannel 1: signed it on that. I'm more I'm more than\n\nChannel 0: Yeah.\n\nChannel 1: happy here. That's\n\nChannel 0: Oh, great. Perfect. The last document was a it's called a lost super authority.\n\nChannel 1: fine.\n\nChannel 0: We\n\nChannel 1: Yep.\n\nChannel 0: like to do this every now and then. And, basically, what it is is it just lets us search with the ATO. If for some reason you have an old super fund open that you didn't know about or one employer just put, like, one contribution into something, It just lets\n\nChannel 1: Yep.\n\nChannel 0: us search the records and see if we can find something. If we do, we will let you know. We'll do research on the account and see if it's appropriate to consolidate to make sure you don't have multiple funds open if it's not necessary.\n\nChannel 1: Yep.\n\nChannel 0: If we do find anything, we'll let you know. Obviously, with the ATO, this can take a little bit of some time.\n\nChannel 1: Oh, sure.\n\nChannel 0: So this is something we we send off. If we get a hit, I will let you know and then see what we want to do from there on. But it's just good to do every now and then just to triple check for you.\n\nChannel 1: Oh, no. I agree.\n\nChannel 0: Yep. Perfect. Now that was essentially all the documents here. So, basically, from from today is\n\nChannel 1: Mhmm.\n\nChannel 0: that I will go and speak to my colleague, Kagan, like I mentioned, in regards to that financial hardship.\n\nChannel 1: Yep.\n\nChannel 0: I will get him through kind of keep me in the loop on how things are going and what you guys end up deciding.\n\nChannel 1: Yeah.\n\nChannel 0: In the meantime, I will get my colleague, Whitlam, to email you that PPA, which is very important because it makes sure I can check your insurances and everything is good with MRSA\n\nChannel 1: Yeah.\n\nChannel 0: as well as those beneficiary forms for your superannuation. So if\n\nChannel 1: Yeah.\n\nChannel 0: we can kind of co do that, it means that when the financial hardship is sorted, I have everything I need so that I can then proceed with that research on your investments.\n\nChannel 1: Perfect.\n\nChannel 0: Perfect. Now, Craig, do you have any other questions for me at this point in time\n\nChannel 1: No.\n\nChannel 0: otherwise?\n\nChannel 1: Not not at this stage. As I say, I mean,\n\nChannel 0: No.\n\nChannel 1: let do we just take it from here and move forward?\n\nChannel 0: Yep. Exactly. If there is anything that you need at any point in time, though, don't hesitate to send me an email or or give me a call or call the office, and they can always book you in with myself as well if there is anything else that I can help you with at any point in time. And,\n\nChannel 1: I\n\nChannel 0: hopefully\n\nChannel 1: sincerely appreciate that,\n\nChannel 0: yeah.\n\nChannel 1: Veronica. I really do.\n\nChannel 0: No. I'm I'm always there, and I do really hope that everything is on the upwards now. And and we have really good things to look forward to.\n\nChannel 1: Fingers are crossed. Everything's\n\nChannel 0: Yes. Yep.\n\nChannel 1: gross.\n\nChannel 0: Yes. I have my\n\nChannel 1: Alright.\n\nChannel 0: fingers\n\nChannel 1: So\n\nChannel 0: crossed\n\nChannel 1: wait.\n\nChannel 0: for\n\nChannel 1: Well,\n\nChannel 0: you\n\nChannel 1: thank\n\nChannel 0: as\n\nChannel 1: you.\n\nChannel 0: well.\n\nChannel 1: Yeah.\n\nChannel 0: No problem, Craig. Anything you need, just call me. Okay?\n\nChannel 1: Thank you, Veronica. All the best.\n\nChannel 0: No worries. You too. We're\n\nChannel 1: Take\n\nChannel 0: 16.\n\nChannel 1: care.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.017831530421972275},{"text":"Yes.","start":0.64,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.07943961024284363},{"text":"It","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.12946060299873352}],"sentiment":"neutral","sentiment_score":0.07557724788784981,"channel":1,"num_words":3,"start":0.24,"end":1.3},{"sentences":[{"text":"Good afternoon.","start":2.72,"end":3.52,"sentiment":"neutral","sentiment_score":0.2227586731314659},{"text":"Is this Craig?","start":3.52,"end":4.42,"sentiment":"neutral","sentiment_score":0.14199463526407877}],"sentiment":"neutral","sentiment_score":0.17430025041103364,"channel":0,"num_words":5,"start":2.72,"end":4.42},{"sentences":[{"text":"is.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.048149265348911285}],"sentiment":"neutral","sentiment_score":0.048149265348911285,"channel":1,"num_words":1,"start":5.12,"end":5.62},{"sentences":[{"text":"This is Veronica from Oakview Financial.","start":5.92,"end":8.18,"sentiment":"neutral","sentiment_score":0.10284089297056198},{"text":"How are you?","start":8.32,"end":9.139999,"sentiment":"neutral","sentiment_score":0.11830352246761322}],"sentiment":"neutral","sentiment_score":0.1079951028029124,"channel":0,"num_words":9,"start":5.92,"end":9.139999},{"sentences":[{"text":"Good.","start":9.2,"end":9.44,"sentiment":"neutral","sentiment_score":0.2864968776702881},{"text":"How are you?","start":9.44,"end":10.26,"sentiment":"neutral","sentiment_score":0.18009025851885477}],"sentiment":"neutral","sentiment_score":0.2066919133067131,"channel":1,"num_words":4,"start":9.2,"end":10.26},{"sentences":[{"text":"Yeah.","start":10.639999,"end":10.96,"sentiment":"neutral","sentiment_score":0.29731321334838867},{"text":"I'm good.","start":10.96,"end":11.5199995,"sentiment":"positive","sentiment_score":0.5285627245903015},{"text":"Thanks.","start":11.5199995,"end":12.0199995,"sentiment":"positive","sentiment_score":0.6465106010437012},{"text":"I had you booked in to go over your annual review.","start":13.155,"end":15.555,"sentiment":"positive","sentiment_score":0.35706154866652057},{"text":"Is now still a good time for you?","start":15.555,"end":17.175,"sentiment":"neutral","sentiment_score":0.2900230139493942}],"sentiment":"positive","sentiment_score":0.35864393089128577,"channel":0,"num_words":23,"start":10.639999,"end":17.175},{"sentences":[{"text":"Yeah.","start":17.295,"end":17.535,"sentiment":"neutral","sentiment_score":0.14948172867298126},{"text":"That's fine.","start":17.535,"end":18.355,"sentiment":"neutral","sentiment_score":0.2132100909948349}],"sentiment":"neutral","sentiment_score":0.191967303554217,"channel":1,"num_words":3,"start":17.295,"end":18.355},{"sentences":[{"text":"Yeah.","start":18.675,"end":19.154999,"sentiment":"neutral","sentiment_score":0.2714231610298157},{"text":"Perfect.","start":19.154999,"end":19.654999,"sentiment":"positive","sentiment_score":0.4108152985572815},{"text":"Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.","start":20.195,"end":28.134998,"sentiment":"neutral","sentiment_score":0.04375819283826598}],"sentiment":"neutral","sentiment_score":0.06294277586763905,"channel":0,"num_words":31,"start":18.675,"end":28.134998},{"sentences":[{"text":"Yeah.","start":28.35,"end":28.51,"sentiment":"neutral","sentiment_score":0.07250320911407471},{"text":"That's the one.","start":28.51,"end":29.41,"sentiment":"neutral","sentiment_score":0.08157257984081905}],"sentiment":"neutral","sentiment_score":0.07930523715913296,"channel":1,"num_words":4,"start":28.35,"end":29.41},{"sentences":[{"text":"Yep.","start":29.650002,"end":30.050001,"sentiment":"neutral","sentiment_score":0.12413086742162704},{"text":"Perfect.","start":30.050001,"end":30.550001,"sentiment":"neutral","sentiment_score":0.22505533695220947},{"text":"And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address for me, please?","start":30.93,"end":40.79,"sentiment":"neutral","sentiment_score":0.0717989627804075}],"sentiment":"neutral","sentiment_score":0.077355402748327,"channel":0,"num_words":37,"start":29.650002,"end":40.79},{"sentences":[{"text":"The Craig McInley.","start":41.15,"end":42.705,"sentiment":"neutral","sentiment_score":0.01401500590145588},{"text":"293-7726 civil grade voice mail.","start":42.845,"end":47.325,"sentiment":"neutral","sentiment_score":0.029229340702295305},{"text":"Right?","start":47.325,"end":47.825,"sentiment":"neutral","sentiment_score":0.05789487808942795}],"sentiment":"neutral","sentiment_score":0.027342955478363566,"channel":1,"num_words":9,"start":41.15,"end":47.825},{"sentences":[{"text":"Perfect.","start":48.365,"end":48.845,"sentiment":"neutral","sentiment_score":0.32823336124420166},{"text":"That's exactly what I have here.","start":48.845,"end":50.365,"sentiment":"positive","sentiment_score":0.35420629382133484},{"text":"And how's your morning been so far?","start":50.365,"end":52.125,"sentiment":"neutral","sentiment_score":0.061156876917396276},{"text":"I've been busy?","start":52.125,"end":53.025,"sentiment":"neutral","sentiment_score":-0.056026969105005264}],"sentiment":"neutral","sentiment_score":0.15961696207523346,"channel":0,"num_words":17,"start":48.365,"end":53.025},{"sentences":[{"text":"No.","start":53.885002,"end":54.125,"sentiment":"neutral","sentiment_score":-0.16102507710456848},{"text":"Really?","start":54.125,"end":54.6,"sentiment":"neutral","sentiment_score":-0.1115976870059967},{"text":"No.","start":54.84,"end":55.0,"sentiment":"neutral","sentiment_score":-0.29747331142425537},{"text":"Not really.","start":55.0,"end":55.64,"sentiment":"negative","sentiment_score":-0.43759550154209137}],"sentiment":"neutral","sentiment_score":-0.28905741572380067,"channel":1,"num_words":5,"start":53.885002,"end":55.64},{"sentences":[{"text":"That's","start":55.57,"end":55.81,"sentiment":"negative","sentiment_score":-0.49052709341049194}],"sentiment":"negative","sentiment_score":-0.49052709341049194,"channel":0,"num_words":1,"start":55.57,"end":55.81},{"sentences":[{"text":"Not","start":55.64,"end":55.879997,"sentiment":"negative","sentiment_score":-0.6375061869621277}],"sentiment":"negative","sentiment_score":-0.6375061869621277,"channel":1,"num_words":1,"start":55.64,"end":55.879997},{"sentences":[{"text":"nice.","start":55.81,"end":56.31,"sentiment":"negative","sentiment_score":-0.5298338532447815}],"sentiment":"negative","sentiment_score":-0.5298338532447815,"channel":0,"num_words":1,"start":55.81,"end":56.31},{"sentences":[{"text":"at all.","start":55.879997,"end":56.539997,"sentiment":"negative","sentiment_score":-0.3685813397169113},{"text":"No.","start":57.8,"end":58.3,"sentiment":"neutral","sentiment_score":-0.2610621452331543},{"text":"No.","start":58.44,"end":58.76,"sentiment":"neutral","sentiment_score":-0.2832071781158447},{"text":"I mean, I'm yeah.","start":58.76,"end":59.879997,"sentiment":"neutral","sentiment_score":-0.22973791137337685},{"text":"It's it's I'm just sort of recovering from a bit of a roller coaster for a month.","start":59.879997,"end":64.52,"sentiment":"neutral","sentiment_score":-0.27012330644270954}],"sentiment":"neutral","sentiment_score":-0.27169919431209566,"channel":1,"num_words":25,"start":55.879997,"end":64.52},{"sentences":[{"text":"So","start":64.52,"end":64.68,"sentiment":"neutral","sentiment_score":-0.08955318480730057}],"sentiment":"neutral","sentiment_score":-0.08955318480730057,"channel":1,"num_words":1,"start":64.52,"end":64.68},{"sentences":[{"text":"Oh, yeah?","start":65.825,"end":66.385,"sentiment":"neutral","sentiment_score":-0.05824895575642586},{"text":"What's what's happened?","start":66.385,"end":67.604996,"sentiment":"neutral","sentiment_score":-0.08536753058433533}],"sentiment":"neutral","sentiment_score":-0.07452010065317154,"channel":0,"num_words":5,"start":65.825,"end":67.604996},{"sentences":[{"text":"oh, my my son was arrested","start":68.04,"end":70.185,"sentiment":"neutral","sentiment_score":-0.11906457940737407}],"sentiment":"neutral","sentiment_score":-0.11906457940737407,"channel":1,"num_words":6,"start":68.04,"end":70.185},{"sentences":[{"text":"Oh, jeez.","start":71.265,"end":72.005,"sentiment":"neutral","sentiment_score":-0.24729466438293457}],"sentiment":"neutral","sentiment_score":-0.24729466438293457,"channel":0,"num_words":2,"start":71.265,"end":72.005},{"sentences":[{"text":"because he was he's he's a schizophrenic, and he","start":71.525,"end":74.565,"sentiment":"neutral","sentiment_score":-0.2437201572789086}],"sentiment":"neutral","sentiment_score":-0.2437201572789086,"channel":1,"num_words":9,"start":71.525,"end":74.565},{"sentences":[{"text":"Okay.","start":74.545,"end":75.045,"sentiment":"neutral","sentiment_score":-0.12699773907661438}],"sentiment":"neutral","sentiment_score":-0.12699773907661438,"channel":0,"num_words":1,"start":74.545,"end":75.045},{"sentences":[{"text":"had a psychotic episode and ended up getting taking getting taken down by a few cops.","start":74.565,"end":79.365,"sentiment":"neutral","sentiment_score":-0.287664582952857},{"text":"And and yeah.","start":79.365,"end":81.765,"sentiment":"neutral","sentiment_score":-0.16474444170792898},{"text":"So, I mean, we've, you know, he's been violent around us.","start":81.765,"end":84.81,"sentiment":"neutral","sentiment_score":-0.21376297961581836},{"text":"And so, I mean, we've sort of we've finally gotten him sort of, I suppose, to a place where he sort of resembles my son a bit more now.","start":84.81,"end":94.33,"sentiment":"neutral","sentiment_score":-0.18909979431793608},{"text":"So","start":94.33,"end":94.83,"sentiment":"neutral","sentiment_score":-0.06362604349851608}],"sentiment":"neutral","sentiment_score":-0.21659632511436938,"channel":1,"num_words":60,"start":74.565,"end":94.83},{"sentences":[{"text":"Let's go","start":95.695,"end":96.255,"sentiment":"neutral","sentiment_score":-0.035787638276815414}],"sentiment":"neutral","sentiment_score":-0.035787638276815414,"channel":0,"num_words":2,"start":95.695,"end":96.255},{"sentences":[{"text":"now","start":96.17,"end":96.41,"sentiment":"neutral","sentiment_score":-0.0324321910738945}],"sentiment":"neutral","sentiment_score":-0.0324321910738945,"channel":1,"num_words":1,"start":96.17,"end":96.41},{"sentences":[{"text":"ahead.","start":96.255,"end":96.755,"sentiment":"neutral","sentiment_score":-0.02858530357480049}],"sentiment":"neutral","sentiment_score":-0.02858530357480049,"channel":0,"num_words":1,"start":96.255,"end":96.755},{"sentences":[{"text":"that we've sort of, I guess, sort of got him sorted, I'm I've got I've I've obviously, because my my physical condition, I've been out of work the whole time dealing with all this.","start":96.41,"end":107.795,"sentiment":"neutral","sentiment_score":-0.20503129349911914},{"text":"So, I mean, 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mean,","start":2585.55,"end":2586.1902,"sentiment":"neutral","sentiment_score":-0.0474185187369585}],"sentiment":"neutral","sentiment_score":-0.09705472383648157,"channel":1,"num_words":10,"start":2584.51,"end":2586.1902},{"sentences":[{"text":"No.","start":2586.125,"end":2586.625,"sentiment":"neutral","sentiment_score":-0.07080811262130737}],"sentiment":"neutral","sentiment_score":-0.07080811262130737,"channel":0,"num_words":1,"start":2586.125,"end":2586.625},{"sentences":[{"text":"let do we just take it from here and move forward?","start":2586.1902,"end":2588.85,"sentiment":"neutral","sentiment_score":0.048758975314823066}],"sentiment":"neutral","sentiment_score":0.048758975314823066,"channel":1,"num_words":11,"start":2586.1902,"end":2588.85},{"sentences":[{"text":"Yep.","start":2588.845,"end":2589.345,"sentiment":"neutral","sentiment_score":0.27712175250053406},{"text":"Exactly.","start":2589.405,"end":2589.905,"sentiment":"positive","sentiment_score":0.5697063207626343},{"text":"If there is anything that you need at any point in time, though, don't hesitate to send me an email or or give me a call or call the office, and they can always book you in with myself as well if there is anything else that I can help you with at any point in time.","start":2590.205,"end":2603.77,"sentiment":"neutral","sentiment_score":0.3216992067663293},{"text":"And,","start":2603.77,"end":2604.01,"sentiment":"positive","sentiment_score":0.5012431144714355}],"sentiment":"neutral","sentiment_score":0.3280820995569229,"channel":0,"num_words":60,"start":2588.845,"end":2604.01},{"sentences":[{"text":"I","start":2603.885,"end":2604.385,"sentiment":"positive","sentiment_score":0.7711763978004456}],"sentiment":"positive","sentiment_score":0.7711763978004456,"channel":1,"num_words":1,"start":2603.885,"end":2604.385},{"sentences":[{"text":"hopefully","start":2604.01,"end":2604.49,"sentiment":"positive","sentiment_score":0.7220815420150757}],"sentiment":"positive","sentiment_score":0.7220815420150757,"channel":0,"num_words":1,"start":2604.01,"end":2604.49},{"sentences":[{"text":"sincerely appreciate 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everything is on the upwards now.","start":2608.125,"end":2613.985,"sentiment":"positive","sentiment_score":0.6873564999550581},{"text":"And and we have really good things to look forward to.","start":2614.2852,"end":2617.2651,"sentiment":"positive","sentiment_score":0.8482664823532104}],"sentiment":"positive","sentiment_score":0.7389383709856442,"channel":0,"num_words":28,"start":2607.725,"end":2617.2651},{"sentences":[{"text":"Fingers are 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problem, Craig.","start":2624.94,"end":2626.0798,"sentiment":"positive","sentiment_score":0.36846906940142315},{"text":"Anything you need, just call me.","start":2626.3,"end":2627.9,"sentiment":"neutral","sentiment_score":0.24597922712564468},{"text":"Okay?","start":2627.9,"end":2628.4,"sentiment":"neutral","sentiment_score":0.20490555465221405}],"sentiment":"neutral","sentiment_score":0.27861881256103516,"channel":0,"num_words":10,"start":2624.94,"end":2628.4},{"sentences":[{"text":"Thank you, Veronica.","start":2628.563,"end":2629.443,"sentiment":"positive","sentiment_score":0.7125806411107382},{"text":"All the best.","start":2629.443,"end":2630.343,"sentiment":"positive","sentiment_score":0.6948265631993612}],"sentiment":"positive","sentiment_score":0.7037036021550497,"channel":1,"num_words":6,"start":2628.563,"end":2630.343},{"sentences":[{"text":"No worries.","start":2630.463,"end":2631.1829,"sentiment":"positive","sentiment_score":0.3371967524290085},{"text":"You 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from Oakview Financial offer to assist Craig with his financial struggles and provide information on eligibility criteria and paperwork. They also discuss the possibility of accessing financial hardship for Craig and offer to help him further. The agents reassure Craig that he can use his retirement savings to pay bills and suggest pursuing a job once he can. They also discuss the importance of risk management and recommend researching investment opportunities. The speakers provide guidance on signing documents every year to ensure the customer is happy and offer assistance with further questions."},"intents":{"segments":[{"text":"No. I mean, I'm yeah. It's it's I'm just sort of recovering from a bit of a roller coaster for a month. So Oh, yeah?","start_word":157,"end_word":181,"intents":[{"intent":"Resolve issues","confidence_score":0.0011583745}]},{"text":"So, hopefully, obviously, from here, things will start to look a bit better for you. And if there's Well, anything that's else the plan. you know? And, you know, if there's anything else at any point in time that we obviously can help you with, we're always here. Just reach out.","start_word":523,"end_word":573,"intents":[{"intent":"Make plans for future","confidence_score":0.000009450508}]},{"text":"the some of the things that I I might be able to do to access some super at the moment because, you know, I'm sort of relying on Centrelink with sort of, you know, a a lot Mhmm.","start_word":622,"end_word":659,"intents":[{"intent":"Access super super","confidence_score":0.6108808}]},{"text":"the some of the things that I I might be able to do to access some super at the moment because, you know, I'm sort of relying on Centrelink with sort of, you know, a a lot Mhmm. more going on behind the scenes with regards to payments of bits and pieces. Yeah.","start_word":622,"end_word":674,"intents":[{"intent":"Access financial hardship super","confidence_score":0.0012864524}]},{"text":"the some of the things that I I might be able to do to access some super at the moment because, you know, I'm sort of relying on Centrelink with sort of, you know, a a lot Mhmm. more going on behind the scenes with regards to payments of bits and pieces. Yeah. So And with how regards to the whole financial hardship situation, I was sort of hoping to try and, I guess, get see if some money.","start_word":622,"end_word":700,"intents":[{"intent":"Access financial hardship","confidence_score":0.09136775}]},{"text":"So And with how regards to the whole financial hardship situation, I was sort of hoping to try and, I guess, get see if some money. I can acquire some of that. 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Are you looking at the moment, or what's kind of the plan, or Yeah. is it kind I'm of gonna just get on to hold?","start_word":1292,"end_word":1326,"intents":[{"intent":"Reconsider potential future employment","confidence_score":4.7273377e-7}]},{"text":"putting on the extra a little bit of weight, which is obviously Yep. compounding the the the the the back issues. Everything.","start_word":1440,"end_word":1461,"intents":[{"intent":"Address back issues","confidence_score":0.47939065},{"intent":"Manage back issues","confidence_score":0.31195334}]},{"text":"At least, I guess, you guys are under the same roof and hopefully can support each other in in some way. Oh, we try.","start_word":1614,"end_word":1637,"intents":[{"intent":"Support each other","confidence_score":0.6365922}]},{"text":"Would you like to maintain that, or would you like to Yeah. add Just your keep partner?","start_word":1696,"end_word":1712,"intents":[{"intent":"Change partner","confidence_score":0.08235246}]},{"text":"And so would you be in a disfracter relationship now with your partner if you live together? Yeah.","start_word":1752,"end_word":1769,"intents":[{"intent":"Discuss disfracter relationship","confidence_score":0.48257887}]},{"text":"would be more, sorry, obviously, from, like, a beneficiary point of view if you ever wanted to nominate the the person and anything Yeah.","start_word":1895,"end_word":1918,"intents":[{"intent":"Nominate person","confidence_score":0.18407783}]},{"text":"So more than happy to just leave that with your mom. 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If things do get a bit better and you do find something, just let us know, and then we can always just update your records and, obviously, contribution forms and stuff like that we can assist with.","start_word":2161,"end_word":2206,"intents":[{"intent":"Update records and contributions","confidence_score":0.026794646}]},{"text":"Are they quite I am I am accommodating? sort of talking to them about hardship hardship Okay.","start_word":2617,"end_word":2633,"intents":[{"intent":"Discuss hardship","confidence_score":0.11891157}]},{"text":"Otherwise, I have here you had a storage shed last time, and you had about contents and stuff for about 10,000? Yeah.","start_word":2694,"end_word":2715,"intents":[{"intent":"Discuss storage shed contents","confidence_score":0.0073583554},{"intent":"Clarify items","confidence_score":0.00087495043}]},{"text":"And how much that would you say, or would point you say about 10,000 would be, like, in. from your furniture and then the rest would Oh, kind of be yeah. hers? Look. Or I just well well, I mean, it's collectively it's in there together. Do you want me to bundle it together, or do you just want my my sort of rough estimate of my stuff? Your stuff will be good.","start_word":2796,"end_word":2868,"intents":[{"intent":"Provide estimate","confidence_score":0.021850672}]},{"text":"I've got all sorts of bits of I mean, they they could even be up there more fraud. I know.","start_word":2919,"end_word":2938,"intents":[{"intent":"Discuss fraud","confidence_score":0.48925263}]},{"text":"and I'm trying to sort of keep that credit rating above my head as best I can because, I mean, you know, Yeah. you never know when I might I might need to utilize it one day. I mean, I'd like to still try and find a house a house at one point. So Yeah.","start_word":3061,"end_word":3115,"intents":[{"intent":"Maintaining credit rating","confidence_score":0.31680575}]},{"text":"Do you still take the cholesterol medication as well? Yeah. Yeah. Yep.","start_word":3190,"end_word":3201,"intents":[{"intent":"Taking cholesterol medication","confidence_score":0.38117695}]},{"text":"still I had happy? to I had Like, it's some all I had managed?","start_word":3207,"end_word":3220,"intents":[{"intent":"Managing debt","confidence_score":0.000020968875}]},{"text":"to I I was just gonna say I had a battery of blood tests and stuff the other day to get myself a bit of a checkup, and everything Yeah.","start_word":3221,"end_word":3250,"intents":[{"intent":"Declining checkup","confidence_score":0.00016905984}]},{"text":"or there's Perfect. an alternative. Yeah.","start_word":3643,"end_word":3648,"intents":[{"intent":"Discuss alternatives","confidence_score":0.006899918}]},{"text":"or there's Perfect. an alternative. Yeah. Otherwise, Well, what I'll I just will write do something out in a notepad. I mean, you can always as an alternative, you can always get, like, real kits and stuff from the post office, which is Did a I lot cost cheaper. anything?","start_word":3643,"end_word":3692,"intents":[{"intent":"Inform about alternatives","confidence_score":0.0031881335}]},{"text":"or there's Perfect. an alternative. Yeah. Otherwise, Well, what I'll I just will write do something out in a notepad. I mean, you can always as an alternative, you can always get, like, real kits and stuff from the post office, which is Did a I lot cost cheaper. anything? They do.","start_word":3643,"end_word":3694,"intents":[{"intent":"Provide alternatives","confidence_score":0.07013414}]},{"text":"Do I what about what what's what's that roughly? Do you know?","start_word":3695,"end_word":3706,"intents":[{"intent":"Explain process","confidence_score":0.020512534}]},{"text":"The the things to be mindful of is, obviously, when you do complete it, because you don't have, like, a lawyer cross reference anything, Tomorrow. it's it's In through make my sure that you complete it correctly. room. Yep.","start_word":3731,"end_word":3769,"intents":[{"intent":"Make sure completion","confidence_score":0.0003177312}]},{"text":"So it is an alternative, but what I will do is I will get the team just to email you the brochures of the lawyer firm that we work with. That way, you have it in your inbox, you have prices, and you can either use that as a comparison when you're looking locally. Or if you do wanna, you know, engage them or have a chat to them, Yep. at least you have the information in your inbox.","start_word":3785,"end_word":3863,"intents":[{"intent":"Send brochures","confidence_score":0.042171054}]},{"text":"at least you have the information in your inbox. Yeah.","start_word":3855,"end_word":3864,"intents":[{"intent":"Provide information","confidence_score":0.07615188}]},{"text":"So do you remember receiving those documents in the post at all Off from and from us?","start_word":3894,"end_word":3910,"intents":[{"intent":"Confirm receipt of documents","confidence_score":0.19171076}]},{"text":"Now I think the form that my colleague Whitlam would have spoken to you about as well is that TPA form, which I will get him to send via email as well.","start_word":4129,"end_word":4160,"intents":[{"intent":"Set up forms","confidence_score":0.00014730472}]},{"text":"com completing that form when you have a moment is very important.","start_word":4310,"end_word":4321,"intents":[{"intent":"Complete form","confidence_score":0.9210959}]},{"text":"Any anything you need me to need me to figure out or redo again, send it to Yep. me, and we'll just, clean slate, and I'll I'll get it all Yep. done for you before the end of the Okay. week.","start_word":4359,"end_word":4399,"intents":[{"intent":"Send form","confidence_score":0.40338516}]},{"text":"we'll Perfect. just We'll we'll so that I'll way, get at the least team. at least I know that, you know, I can keep track of it myself that way. Exactly.","start_word":4403,"end_word":4433,"intents":[{"intent":"Track","confidence_score":0.0005408865}]},{"text":"I know kind of last year, we went through a pretty extensive risk profile questionnaire to determine, obviously, your fluctuations and level Mhmm. of risk and what you are thinking. Has any of that changed for you, or is it all kind of the same where you are comfortable with the same level of risk and Yep.","start_word":4472,"end_word":4528,"intents":[{"intent":"Identify risks","confidence_score":0.013875798}]},{"text":"what are the possibilities of being able to invest request a specific direction you guys invest in?","start_word":4541,"end_word":4557,"intents":[{"intent":"Assess options","confidence_score":0.0018596275},{"intent":"Explore direction","confidence_score":0.0044940147}]},{"text":"So I'm We sort of can thinking anything with space or space research related, mhmm.","start_word":4590,"end_word":4604,"intents":[{"intent":"Explore space research","confidence_score":0.07768112}]},{"text":"if you tell me, oh, this is kind of what I'm thinking, but I don't know what type of investment or whether it's good Yep.","start_word":4662,"end_word":4686,"intents":[{"intent":"Decide investment type","confidence_score":0.011692902},{"intent":"Evaluate investment options","confidence_score":0.004565733},{"intent":"Consider investments","confidence_score":0.013685563}]},{"text":"if you tell me, oh, this is kind of what I'm thinking, but I don't know what type of investment or whether it's good Yep. is for me to go and do the research and determine whether I think it is a good idea or not, Mhmm.","start_word":4662,"end_word":4708,"intents":[{"intent":"Assess investment feasibility","confidence_score":0.005560784}]},{"text":"Or if you are adamant that that's what you want irrespective, we can just authorize it on behalf of your request, but that I means mean, it's it's without definitely advice. yeah.","start_word":4715,"end_word":4746,"intents":[{"intent":"Approve recommendation","confidence_score":0.02521218}]},{"text":"Based on your superannuation balance right now, and we'll do all these investments. And then, like, a week later, you need to take some money out for financial hardship. I'm paying, like, unnecessary transaction fees. Like, I don't Yep. want that for you. Yeah.","start_word":5067,"end_word":5110,"intents":[{"intent":"Discuss investments","confidence_score":0.026943525}]},{"text":"We can definitely take that into consideration, and I'll I'll have a look at, you know, different portfolios and whether that would kind of suit for you and your goals. Yeah.","start_word":5392,"end_word":5422,"intents":[{"intent":"Review portfolios","confidence_score":0.01877474},{"intent":"Discuss portfolio strategy","confidence_score":0.000026719601}]},{"text":"vaguely just Basically plan the long game, basically. yes. And it does tell me that, you know, it's often for investors where they're looking at getting as much growth as you possibly can out of your superannuation Mhmm. while you still have plenty of time until you want to, you know, completely retire or access everything. Yeah.","start_word":5471,"end_word":5527,"intents":[{"intent":"Discuss long-term goals","confidence_score":0.019212836}]},{"text":"Now what I will actually do do you have access to your emails at the moment?","start_word":5551,"end_word":5566,"intents":[{"intent":"Confirm email access","confidence_score":0.062077746}]},{"text":"Now what I will actually do do you have access to your emails at the moment? I do.","start_word":5551,"end_word":5568,"intents":[{"intent":"Access emails","confidence_score":0.3044287}]},{"text":"It will so when you click on the link, it won't get you to sign right away. It will allow you to open up and look at everything first just to make Okay.","start_word":5653,"end_word":5685,"intents":[{"intent":"Open profile","confidence_score":0.00009088016}]},{"text":"sure you're happy before Yep. it prompts you to sign anything. Right.","start_word":5686,"end_word":5697,"intents":[{"intent":"Confirm appreciation","confidence_score":0.00033090744}]},{"text":"Now I have done a little asterisk in regards to the MRSA just because the that TPA I mentioned had expired. So the only information I currently have is a little bit outdated. So I wanna Wrong. make sure we get that TPA so that I can update and make sure this is all good for you. Alright.","start_word":5787,"end_word":5844,"intents":[{"intent":"Update tpa","confidence_score":0.2350079}]},{"text":"make sure we get that TPA so that I can update and make sure this is all good for you. Alright.","start_word":5824,"end_word":5844,"intents":[{"intent":"Confirm tpa","confidence_score":0.01014643}]},{"text":"Otherwise, last time, you did have about so you have true life and then true total permanent disability insurance covers. You have one of 580,455 and then another one of a 115,000, same for your TPD. And from the research, it's pretty cheap. It's only about 432 per annum. Yep.","start_word":5867,"end_word":5916,"intents":[{"intent":"Confirm coverage","confidence_score":0.0064809197}]},{"text":"So this one here shows you all your individual investments, how they have performed, and what has happened in the last twelve months.","start_word":5962,"end_word":5984,"intents":[{"intent":"Monitor portfolio performance","confidence_score":0.019227142}]},{"text":"Now, obviously, if you've been tracking the market and different investments, you would have obviously seen that the last twelve months have been a little bit turbulent. We've Yes.","start_word":5985,"end_word":6013,"intents":[{"intent":"Track market","confidence_score":0.042859193}]},{"text":"So after fees, your portfolio in the last twelve months has still gone up by 7.78%, which is an equivalent of about 18,051. And that is just from, obviously, growth of your investments. So, obviously, Yeah. not contributions or anything like that. So Yeah. very Yeah. happy with those investments. But like I said, I will research and consider space investments and defensive Yeah. for you to see how we could potentially incorporate that into your portfolio. Yeah.","start_word":6076,"end_word":6153,"intents":[{"intent":"Explore portfolio investments","confidence_score":0.0078090113}]},{"text":"You then have 10% in defensive. So that will be like a combination of your bottom three. Also, kind of gold falls a little bit into this category as well to give you that kind of stabilization, Definitely. which Mhmm. you can see they are a lot more steady. They don't grow as much, but they don't fluctuate as much either. So at the moment, we only have about 10% in this. Does Right.","start_word":6545,"end_word":6618,"intents":[{"intent":"Evaluate investment options","confidence_score":0.035125393}]},{"text":"Now, basically, the rest of the documents are not as fine as the ones you've seen. Sorry.","start_word":7178,"end_word":7194,"intents":[{"intent":"Review documents","confidence_score":0.023848724}]},{"text":"You would have seen this one every year. It is one of those compliance documents, but it does give you all the important information in regards to us here at Oakview.","start_word":7208,"end_word":7238,"intents":[{"intent":"Provide information","confidence_score":0.05801112},{"intent":"Ensure compliance","confidence_score":0.010215423}]},{"text":"The other one was the ongoing status agreement. So this is the one that kind of every year that, obviously, if you are happy, is for you to sign to say that you are happy to stay on as a client.","start_word":7350,"end_word":7390,"intents":[{"intent":"Assert agreement","confidence_score":0.0015780156}]},{"text":"Now I do wanna stress, Craig, that there has been no changes whatsoever in regards to the fee structure. So it hasn't gone up or anything like that. It stays exactly the same at 1.65 from superannuation.","start_word":7391,"end_word":7427,"intents":[{"intent":"Stress","confidence_score":0.058331713}]},{"text":"The the fee comes out on a monthly basis to make it more fair to you and give you the flexibility, Yep. but it is something you have to sign every twelve months just to say you are happy and so we can obviously keep servicing your account and manage your investments and everything Yeah.","start_word":7481,"end_word":7535,"intents":[{"intent":"Offer flexibility","confidence_score":0.0065422836}]},{"text":"If we do, we will let you know. We'll do research on the account and see if it's appropriate to consolidate to make sure you don't have multiple funds open if it's not necessary. Yep.","start_word":7638,"end_word":7672,"intents":[{"intent":"Consolidate and share information","confidence_score":0.000025817471}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. It Good afternoon. Is this Craig? is. This is Veronica from Oakview Financial. How are you? Good. How are you? Yeah.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.14239799976348877},{"text":"I'm good. Thanks. I had you booked in to go over your annual review.","start_word":23,"end_word":36,"sentiment":"positive","sentiment_score":0.42682933807373047},{"text":"Is now still a good time for you? Yeah. That's fine. Yeah.","start_word":37,"end_word":48,"sentiment":"neutral","sentiment_score":0.2536257803440094},{"text":"Perfect.","start_word":49,"end_word":49,"sentiment":"positive","sentiment_score":0.4108152985572815},{"text":"Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yeah. That's the one. Yep. Perfect. And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address for me, please? The Craig McInley. 293-7726 civil grade voice mail. Right? Perfect.","start_word":50,"end_word":129,"sentiment":"neutral","sentiment_score":0.06535395234823227},{"text":"That's exactly what I have here.","start_word":130,"end_word":135,"sentiment":"positive","sentiment_score":0.3473914563655853},{"text":"And how's your morning been so far? I've been busy? No. Really? No.","start_word":136,"end_word":148,"sentiment":"neutral","sentiment_score":-0.040436599403619766},{"text":"Not really. That's Not nice. at all.","start_word":149,"end_word":155,"sentiment":"negative","sentiment_score":-0.45526862144470215},{"text":"No. No. I mean, I'm yeah. It's it's I'm just sort of recovering from a bit of a roller coaster for a month. So Oh, yeah? What's what's happened? oh, my my son was arrested Oh, jeez. because he was he's he's a schizophrenic, and he Okay. had a psychotic episode and ended up getting taking getting taken down by a few cops. And and yeah. So, I mean, we've, you know, he's been violent around us. And so, I mean, we've sort of we've finally gotten him sort of, I suppose, to a place where he sort of resembles my son a bit more now. So Let's go now ahead. that we've sort of, I guess, sort of got him sorted, I'm I've got I've I've obviously, because my my physical condition, I've been out of work the whole time dealing with all this. So, I mean, it's Yeah.","start_word":156,"end_word":305,"sentiment":"neutral","sentiment_score":-0.1978483349084854},{"text":"it's just one one one nightmare after another.","start_word":306,"end_word":313,"sentiment":"negative","sentiment_score":-0.6109519004821777},{"text":"So now that we finally got him sorted, I'm sort of starting to, you know, spend a bit of time with myself and get Yeah. my physical condition and things like that up. So, yeah, Yeah.","start_word":314,"end_word":349,"sentiment":"neutral","sentiment_score":-0.07878671586513519},{"text":"it's it's it's been a lot of fun for the family.","start_word":350,"end_word":360,"sentiment":"positive","sentiment_score":0.3480111062526703},{"text":"Yeah.","start_word":361,"end_word":361,"sentiment":"neutral","sentiment_score":-0.15604710578918457},{"text":"This is I very wanna say traumatic. it's family.","start_word":362,"end_word":370,"sentiment":"negative","sentiment_score":-0.5224983096122742},{"text":"I mean, me and my mother and my partner. That's that's it. It's Yeah. so we're all we're all living in the same house. Yeah.","start_word":371,"end_word":395,"sentiment":"neutral","sentiment_score":-0.24898479878902435},{"text":"That's obviously very hard and very traumatizing.","start_word":396,"end_word":402,"sentiment":"negative","sentiment_score":-0.6119245290756226},{"text":"Yeah. Yeah. Sorry Yeah. My to hear my that. mother's my mother's 78. I'm I'm I'm coming on 50, and I'm unemployed. Yeah. Pretty much the only person in this house at the moment that's able to work is my partner. Yeah. Yeah. And she's just getting bashed about. It's just one of those years. Yeah. Well, hopefully, at least I'm glad to hear that your son is doing a little bit better. And hopefully Oh, hey. Look. He he's he's improved a yeah. lot con you That's know, good. from from a few months back when when he was a yeah. Just yeah. You'd Yeah. know who he was. That's good. But I'm glad. And, yeah. obviously Anyway. yeah. So, hopefully, obviously, from here, things will start to look a bit better for you. And if there's Well, anything that's else the plan. you know? And, you know, if there's anything else at any point in time that we obviously can help you with, we're always here. Just reach out. Obviously, Yep. with with your son and everything, it's a bit tricky, Yeah. Well, obviously, I with mean, what I'm we I'm getting can I'm do. getting to the point of of one of the things I was actually planning to discuss today was some of Yeah. the some of the things that I I might be able to do to access some super at the moment because, you know, I'm sort of relying on Centrelink with sort of, you know, a a lot Mhmm. more going on behind the scenes with regards to payments of bits and pieces. Yeah. So And with how regards to the whole financial hardship situation, I was sort of hoping to try and, I guess, get see if some money. I can acquire some of that. Yeah. I mean, I've worked there And hard, but I might go try and get some of it. yeah. And how how long have you been on Centrelink for? Do you know roughly? So a little while now. Would you say more than twenty six weeks? Close? What's that about? Three months? Maybe. Yeah. Maybe. Okay. Maybe? I I mean, Okay. it wouldn't be it wouldn't be hard to check. Yeah. No. That's okay. Now so what I can do, obviously, after this call is that I can pass you over through case management who deals with their financial hardship. So they can then kind of send you the paperwork, a bit Yep. more information, all the eligibility criteria, and everything like that so that you can obviously then cross reference Yep. your paper I mean, and see as as far as I'm concerned, I mean, if if even if I have to wait a few weeks or something okay. As before soon as I you can, you wanna yep. can, I will you know, I'm gonna I'm gonna at least have the I can just be ready to pull the trigger that way? So, I mean Yes.","start_word":403,"end_word":903,"sentiment":"neutral","sentiment_score":0.023630625276478703},{"text":"We can start that process, which I think will be good anyway, like yep.","start_word":904,"end_word":917,"sentiment":"positive","sentiment_score":0.34874311089515686},{"text":"you said, especially with the situation. That way, we have, you know, all the paperworks with you. You can cross reference, and then we work with you to see, obviously, if we can access some of that financial hardship for you and assist a little bit financially with everything that is going on Yeah. for you. Yeah. And that's at this point in time, that would be Yeah.","start_word":918,"end_word":985,"sentiment":"neutral","sentiment_score":0.19988031685352323},{"text":"ideal.","start_word":986,"end_word":986,"sentiment":"positive","sentiment_score":0.34369176626205444},{"text":"Yep. Okay. Bye.","start_word":987,"end_word":989,"sentiment":"neutral","sentiment_score":0.2361820638179779},{"text":"Perfect. I will get my colleague, Caden, who deals with kind of case management.","start_word":990,"end_word":1003,"sentiment":"positive","sentiment_score":0.39942649006843567},{"text":"I will inform him after we speak today. And Yep. then, sir, you will receive an email from him with kind of the documents and everything like that. Yep. He's direct contact and everything like that as well. So you can always just give us a call if you have any questions with the paperwork or unsure if you meet the eligibility and and how much and anything like that. Yep. And if some reason you can't get a hold of him, you can always just call me as well. Yeah. I know. That's yeah. That's fine. Yeah.","start_word":1004,"end_word":1101,"sentiment":"neutral","sentiment_score":0.16203609108924866},{"text":"Alright. Perfect.","start_word":1102,"end_word":1103,"sentiment":"positive","sentiment_score":0.43522700667381287},{"text":"Like I I'll said, I make mean, a little I I mean, note. I I I think I think it's, you know, it's sort of getting to the point now where, I mean, I I I need when I'm when I'm sort of able to start working, I need to make sure I've still got a car, and that's what I've gotta make sure I can at least still pay for it. And, unfortunately, Yes. Yes. what the Centrelink gives Yes. you is not a match. Doesn't give you too much. And and that's obviously super is there for your retirement, but it's also in those situations. That's why they do have that provision for financial hardship or compassionate Yeah. grounds. So if you need it, like, if you needed to to survive to pay your bills and expenses, you don't Yep. need to use it. You know? And then, hopefully, you'll get to a point where Yep. you You can you find another start job popping and it back then up again. eggs exactly. So it's one of the kind of those things. And so is Yeah. the plan for you to eventually look at a job? Are you looking at the moment, or what's kind of the plan, or Yeah. is it kind I'm of gonna just get on to hold? I'm gonna get to I mean, I've I've I've I've been off work for Yeah. a lot of time. I I love you know, like I say, it's been over twelve months of, you know, dealing with Yeah. all this. I mean, I've I I always Yeah. I had a I had a a a pretty ratchet back to begin with. And, you know, Yeah. obviously, he put on a truckload of weight over that time because there's just been a lot of sitting around and, you Yeah. know, watching and, you know, panicking and hoping and, yeah, just Yeah. lots of let downs at one after another. So, I mean, obviously, Yeah. putting on the extra a little bit of weight, which is obviously Yep. compounding the the the the the back issues. Everything. So, I mean, it's a matter of Yeah. addressing what which will then hopefully Yeah. follow, but then you get to the point because you can't I can't exercise because I have got so much back pain. So Yeah. it's I've Like I've what gotta do try you and do? get something managed. Yeah. Exactly. And it's it's always one of those things where it's like, I feel like everything always happens at once. It's like, usually, when there's something happening, it's everything. And you're like, come on. Give me a break, please. Yeah. Yeah. And and it it that that for me, that's been Yeah. the last two years. I mean, Yeah. I'm, you know, like I say, I mean, living with my mother and, you know, Yeah. and and so is my partner now. Me, I and we yeah. Yeah. Crazy.","start_word":1104,"end_word":1604,"sentiment":"neutral","sentiment_score":-0.04573070238383409},{"text":"It's just times times are absolutely fucked.","start_word":1605,"end_word":1611,"sentiment":"negative","sentiment_score":-0.456959068775177},{"text":"Yeah. Yeah. At least, I guess, you guys are under the same roof and hopefully can support each other in in some way. Oh, we try. We do try. Yeah.","start_word":1612,"end_word":1641,"sentiment":"neutral","sentiment_score":0.2037227302789688},{"text":"That that's that's definitely one thing we do is we can support each Yeah.","start_word":1642,"end_word":1655,"sentiment":"positive","sentiment_score":0.3690299391746521},{"text":"No.","start_word":1656,"end_word":1656,"sentiment":"neutral","sentiment_score":0.08976252377033234},{"text":"That's great.","start_word":1657,"end_word":1658,"sentiment":"positive","sentiment_score":0.5694557428359985},{"text":"And I do just with your partner as well, I don't have them listed here. So next up, Keen, I currently have Corey, which I believe is your mom. Is other. that correct? My mother. Yeah. Yep. Would you like to maintain that, or would you like to Yeah. add Just your keep partner? it as is for now. That's fine. Yep. Yeah. Yep. Okay.","start_word":1659,"end_word":1723,"sentiment":"neutral","sentiment_score":0.05089995637536049},{"text":"Perfect.","start_word":1724,"end_word":1724,"sentiment":"positive","sentiment_score":0.37928199768066406},{"text":"And so I I are I you mean, in I a I can I can change it over, but I'll talk to her first? yes. Yes. Perfect. And so would you be in a disfracter relationship now with your partner if you live together? Yeah. We're we're sort of we're we're not I mean, she yeah. We I suppose we're not really so, I mean, we're we're at the point in a relationship where she's just like my sister. So, I mean, Yeah. it's you know, we've been friends for so damn long. It's just yeah. I mean, we did watch each other's backs, and we're always there for Yeah. each other. It's just become one of those relationships. Yeah. It's I don't know how you describe it. It's bizarre. Yeah. I could But just it pull but partner. it works. It doesn't have to be anything specific. It's just I had you down here a single last time, and it doesn't really, like, change anything per se. It Yep. would be more, sorry, obviously, from, like, a beneficiary point of view if you ever wanted to nominate the the person and anything Yeah. like that Yeah. I or, have like, no next issues of putting her Ken. on there, but I'd have to make sure. I'd have to talk to her and make sure if she's okay with it, which I don't know. I think she won't don't know if she have an issue. Yeah. And and, honestly, next of Ken would just need someone.","start_word":1725,"end_word":1980,"sentiment":"neutral","sentiment_score":-0.015160265378654003},{"text":"So more than happy to just leave that with your mom.","start_word":1981,"end_word":1991,"sentiment":"positive","sentiment_score":0.7055330276489258},{"text":"Yep. And if for whatever reason you wanna change it, just let us know just so we do have, like, someone in the event that, you know, we can't get in touch with you for whatever reason. Yeah. I mean, And like that I said, is just I mean, so I've got much no I've got contact. no I've got no problems Yeah. putting her down. So, I mean, if if if you wanted to do that today, I mean, I don't I don't mind that at all. Yeah. It it's completely up to you. I can have both on file if you would like, but it's Yeah. completely Alright. up to Doesn't you. yeah. Yeah? Why not? Doesn't doesn't Okay. work. No. Alright. Perfect. So your partner's name, please? Janelle Campbell, j, apostrophe, n e l, Yep. Campbell. Perfect. And best phone number? Give me a minute, and I'll tell you. Yep. It is. Where are you, 00408 Yep. Yep. 642847. 847.","start_word":1992,"end_word":2154,"sentiment":"neutral","sentiment_score":0.006581623572856188},{"text":"Beautiful. Thank you so much. Perfect.","start_word":2155,"end_word":2160,"sentiment":"positive","sentiment_score":0.6549823880195618},{"text":"I'll obviously just leave your employment stuff for now. If things do get a bit better and you do find something, just let us know, and then we can always just update your records and, obviously, contribution forms and stuff like that we can assist with. But, obviously, I understand that right now, there's there's a lot going on. So, Yes. obviously, if that Oh, look. comes, It just it just it's let been us a lot know.","start_word":2161,"end_word":2238,"sentiment":"neutral","sentiment_score":0.002510474529117346},{"text":"worse than it is now.","start_word":2239,"end_word":2243,"sentiment":"negative","sentiment_score":-0.47586965560913086},{"text":"I mean, you know, I've been through my break.","start_word":2244,"end_word":2252,"sentiment":"neutral","sentiment_score":-0.32198086380958557},{"text":"I I I had a fucking complete system meltdown myself.","start_word":2253,"end_word":2262,"sentiment":"negative","sentiment_score":-0.578803300857544},{"text":"So did Yeah. me, mom. It's just all been, you know, just one thing rolling into another with very minimal help in the system. So but now Yeah. finally, it got to the point where it got so bad, the system had to do something. Yeah. So but yeah. So, I mean, we're just on the other side of that now. Hopefully, we're starting to put the pieces together.","start_word":2263,"end_word":2331,"sentiment":"neutral","sentiment_score":-0.15530019037533496},{"text":"But So it's a positive. exactly. That's good.","start_word":2332,"end_word":2339,"sentiment":"positive","sentiment_score":0.4720061421394348},{"text":"At least, hopefully, you've been through the whole family has been through the worst, and now you can come out stronger Yeah. and just Now upwards we just from gotta here. make sure that he he stays the course himself. So and keep Yeah. him keep encouraging him. I mean, he's 24. I mean, he's not a young man. Yeah. Yeah. He's he Well, he's he lucky he's getting to he's have getting you. he's getting on in years, and, I mean, he's he's he's not done anything with his loss at this point. So he's got a lot of catching up to do, so he needs to sort it out. Yeah. So it's But up lucky to him he now. has you guys at least there. You know? Yeah. Not Oh, everyone absolutely. does. Yeah. That's perfect. Well, I will try not to keep today too long for you. Oh, it's alright. Like I said, I'm not doing anything. Okay. I'm gonna Perfect. go and see my GP at 01:30. That's about it. Okay. Yeah. Now we've got a bit of time. Now asset wise, you Yep. still have the motor vehicle, did you say? They're off for now. Okay. And is it valid at about 55,000? Yep. And loan, I have about 57. Yeah. Yeah. That'd be about right, I'd say. That'd be good. Okay. Perfect. Yeah. It's amazing how it hasn't how how the number goes up. Right. Especially because cars do depreciate and then with interest and stuff, Yeah. the car loan. And have you tried speaking through the car company in regards to, like, a payment plan or anything like that? Yeah. Are they quite I am I am accommodating? sort of talking to them about hardship hardship Okay. at the moment. I Okay. mean, it's Good. Pepper Finance, so, I mean, they're a little bit yeah. They're they're hard asses at at times. So, Yeah. unfortunately, because they're not about they don't have to play by the same rules. So, Yeah. yeah, it's yeah. I'm working with them as best I Okay. can. Okay.","start_word":2340,"end_word":2689,"sentiment":"neutral","sentiment_score":0.010215568670204707},{"text":"That's good. That's good.","start_word":2690,"end_word":2693,"sentiment":"positive","sentiment_score":0.53242027759552},{"text":"Otherwise, I have here you had a storage shed last time, and you had about contents and stuff for about 10,000? Yeah. We we we we we we don't have the same now because, I mean, my Okay. partner and I have got both our stuff because, obviously, most of her sheets had to go into storage along Yep. with my stuff. So, I mean, we've now got both Yep. lots and while she's in here with another room. So, yeah, it's Yep. we we've got literally got both lives in that storage too now, so it's even more Okay. of Yeah. And how much that would you say, or would point you say about 10,000 would be, like, in. from your furniture and then the rest would Oh, kind of be yeah. hers? Look. Or I just well well, I mean, it's collectively it's in there together. Do you want me to bundle it together, or do you just want my my sort of rough estimate of my stuff? Your stuff will be good. Yeah. Just kind of, like, if something yeah. Just kind Oh, of what look. you I mean, have. I'd I'd say ten, fifteen. Well, Okay. maybe more. Perfect. I mean, I've got up there. To be fair, I mean, I've got coin collections in there. I've got Oh, nice. collectibles. I've got all sorts of bits of I mean, they they could even be up there more fraud. I know. Okay. I'll just leave it I'll I'll do 10 to 15, and at least it's a a bit of a range. And, otherwise, when it comes to kind of learn some stuff Yeah. Yep. I have here that you were kind of paying off a loan from, like, a previous kind of bad divorce, like, ten years Yeah. ago That's or something yeah. like That that. that's all finished and Oh, done now. That got right. It reached its statute statute of limitations.","start_word":2694,"end_word":3021,"sentiment":"neutral","sentiment_score":-0.016794976931655915},{"text":"So oh, beautiful.","start_word":3022,"end_word":3024,"sentiment":"positive","sentiment_score":0.3405834436416626},{"text":"Sorry. That's so that's all so that's like, all you done don't and have dusted. to pay So that off. that the only Oh, thing I've got at the moment is my car. And I'm Okay. and I'm trying to sort of keep that credit rating above my head as best I can because, I mean, you know, Yeah. you never know when I might I might need to utilize it one day. I mean, I'd like to still try and find a house a house at one point. So Yeah. Okay.","start_word":3025,"end_word":3116,"sentiment":"neutral","sentiment_score":-0.028912123292684555},{"text":"That's really good, though.","start_word":3117,"end_word":3120,"sentiment":"positive","sentiment_score":0.4840925335884094},{"text":"Do you know when that got kind of sorted, roughly? Oh, it was ages ago. It would have been earlier Yeah. in the year. Might have been Okay. late last year. Alright. I can't I'll just remember. put it back late last year slash early this Oh, year, yeah.","start_word":3121,"end_word":3169,"sentiment":"neutral","sentiment_score":-0.01721401885151863},{"text":"which is good.","start_word":3170,"end_word":3172,"sentiment":"positive","sentiment_score":0.38556620478630066},{"text":"Now, otherwise, kind of health wise, you kind of already touched on it, obviously, like your back. Do you still take the cholesterol medication as well? Yeah. Yeah. Yep. Yeah. And the doctor's Yeah. still I had happy? to I had Like, it's some all I had managed? to I I was just gonna say I had a battery of blood tests and stuff the other day to get myself a bit of a checkup, and everything Yeah.","start_word":3173,"end_word":3250,"sentiment":"neutral","sentiment_score":0.09498756378889084},{"text":"came back pretty damn good.","start_word":3251,"end_word":3255,"sentiment":"positive","sentiment_score":0.5314924120903015},{"text":"So, I mean, it's Oh, just right. the it's just That's the good. the the physical side of things. I just gotta get myself back in there a little bit more into shape. That's all. You know, taking Yeah. a little bit more me time. Yeah. And, So hopefully, that's with exactly a bit what more I'm trying time. to do. Yeah.","start_word":3256,"end_word":3317,"sentiment":"neutral","sentiment_score":0.08567858931999053},{"text":"Beautiful. That's good.","start_word":3318,"end_word":3320,"sentiment":"positive","sentiment_score":0.6899564862251282},{"text":"Now, Craig, when it comes to estate planning, do Yep. you have a will in place or power of attorney I don't know. or anything? I don't have a Nope? willing plus yet. No. Is that something that you have on the to do list eventually? It well, yeah, it is actually, but it's the it was it's a lot of the the legal fees that and Yeah? bits and pieces. I know that some of them can be a little bit costly, can't they? Yeah. They they do add up. If you And, would I mean, like, and it's in obviously my in my current financial situation, it's probably not something that Oh. Mhmm. It would be maybe sometimes what they can assist with also is, like, power of attorney. If you've ever thought about something like that or if you ever were in a situation where you couldn't make decisions yourself, Oh, that's when you can then kind of nominate someone through acts on your behalf that you trust yeah. Yeah. and that I kind mean, of that's thing. yeah. That doesn't that doesn't save me at all. I mean, I've got no Yeah. problems not marrying somebody. Yeah. Would you like me to get the team to email you, like, pricing in a firm that we work with closely, or Yeah. do you know someone local that you could help potentially Look. I mean, when I don't you are know ready? anyone locally. I Okay. mean, I'm I'm assuming it's a sort of business. It doesn't really matter whether it's whether it's your No. side of the pond or or or mine. So, I mean, Correct. Alright. look. Well, I what mean, to be fair, it's irrelevant to me. I mean, it's yep. as long as Whatever I suppose as is competitive. long as it as long as it yeah. As long as it's done. Yes. Or they Okay. or there's Perfect. an alternative. Yeah. Otherwise, Well, what I'll I just will write do something out in a notepad. I mean, you can always as an alternative, you can always get, like, real kits and stuff from the post office, which is Did a I lot cost cheaper. anything? They do. Do I what about what what's what's that roughly? Do you know? It changes a lot where you go and then Yeah. state wise. I'm not too sure, but it's usually, like, a lot cheaper. Yeah. The the things to be mindful of is, obviously, when you do complete it, because you don't have, like, a lawyer cross reference anything, Tomorrow. it's it's In through make my sure that you complete it correctly. room. Yep. So it does, like, hold up in court if something ever were to happen. Yep. So it is an alternative, but what I will do is I will get the team just to email you the brochures of the lawyer firm that we work with. That way, you have it in your inbox, you have prices, and you can either use that as a comparison when you're looking locally. Or if you do wanna, you know, engage them or have a chat to them, Yep. at least you have the information in your inbox. Yeah. No. That's fine. Yeah.","start_word":3321,"end_word":3868,"sentiment":"neutral","sentiment_score":0.010724003977366609},{"text":"That's perfect. Okay. Perfect.","start_word":3869,"end_word":3872,"sentiment":"positive","sentiment_score":0.5036478042602539},{"text":"Now when it comes through your superannuation, Through Hango though, Vista? Yep. I don't currently have a valid nomination on file. So do you remember receiving those documents in the post at all Off from and from us? Sorry. It it Mercer? would have come from Oakview, and it was the No. form. Look. I'm well, like I said, I mean, I I moved in here. I mean so, I mean, Okay. is there every chance that it may have either been Do thrown out in the move, not unknowingly, or you I never received yeah. it. So, I mean, I yeah. I think I I That's okay. I spoke to you, one of your colleagues, the other day, and that's what I said Yes. to him that you might be better off just maybe sending another one through, and we'll Okay. I'll get it sorted for We'll get that sorted. And do you have access to a printer, or do you prefer post? you. Oh, I've got access to a printer. Okay. Because what Yeah. I can do then, that way, like, if for some reason you you move or Yep. it gets lost, having it in your inbox, at least you have the copy there. And then that way, you can print them off, complete the forms, and then send Yep. it back to us, and it doesn't get lost in the post. And then I will make sure we get that sorted and uploaded Crazy. for you.","start_word":3873,"end_word":4122,"sentiment":"neutral","sentiment_score":0.00860221539437771},{"text":"No problems at all. Alright. Perfect.","start_word":4123,"end_word":4128,"sentiment":"positive","sentiment_score":0.489401638507843},{"text":"Now I think the form that my colleague Whitlam would have spoken to you about as well is that TPA form, which I will get him to send via email as well. Basically, what it is, it is a third party authority. It was something Mhmm. you you would have completed before, and it Yep. all it is is for MRSA. Just so that we can get some updated research for you, they do expire. So the one we had on file recently did expire. Okay. So I want to just make sure we we complete another one just so that I can cross reference to make sure that we have everything set up for you correctly, especially if you are not working and not making contributions. I Yep. wanna make sure that we keep those insurances active. Because if there is not contributions being received for sixteen months and you haven't completed something that's called, like, a opt in form, there Mhmm. is a chance that they could lapse, which we do not want. Yeah. So No. That's fine. com completing that form when you have a moment is very important. If, obviously, you could try when you have a moment to return that, that would be great. And then I will make sure everything is all set up on our end. Yep. Yeah. Said that's it. Yeah. Yeah. Any anything you need me to need me to figure out or redo again, send it to Yep. me, and we'll just, clean slate, and I'll I'll get it all Yep. done for you before the end of the Okay. week.","start_word":4129,"end_word":4399,"sentiment":"neutral","sentiment_score":0.03785301948385485},{"text":"So that's Great. we'll Perfect. just We'll we'll so that I'll way, get at the least team.","start_word":4400,"end_word":4416,"sentiment":"positive","sentiment_score":0.4690125286579132},{"text":"at least I know that, you know, I can keep track of it myself that way. Exactly. Exactly. And I will get them through email that to you, and I'll keep a look at that. We'll get it all sorted. Now, otherwise, when it comes to, I guess, like, how your superannuation is invested, Mhmm. I know kind of last year, we went through a pretty extensive risk profile questionnaire to determine, obviously, your fluctuations and level Mhmm. of risk and what you are thinking. Has any of that changed for you, or is it all kind of the same where you are comfortable with the same level of risk and Yep. or has What anything changed what for you in what that area? what are the possibilities of being able to invest request a specific direction you guys invest in? Because I would like to Yep. start looking at some things like SpaceX and some of the the the space related programs because it's done. They hit really, really big now. Mhmm. So I'm We sort of can thinking anything with space or space research related, mhmm. Mhmm. the way the thing Something the to way things consume. are appearing at the moment, I think it's Yep. gonna be the place to be. Okay. So what we can do, there's a couple of different factors. Where if someone wants something very specific, there's two ways we can go about it. It. Either Yep. if you tell me, oh, this is kind of what I'm thinking, but I don't know what type of investment or whether it's good Yep. is for me to go and do the research and determine whether I think it is a good idea or not, Mhmm. and then make a formal recommendation. Yes. Or if you are adamant that that's what you want irrespective, we can just authorize it on behalf of your request, but that I means mean, it's it's without definitely advice. yeah. I mean, it's definitely what I want, but, I mean, I would definitely, I mean, appreciate the opinion of, Okay. somebody who's a little bit more knowledgeable, but Research.","start_word":4417,"end_word":4775,"sentiment":"neutral","sentiment_score":0.029053498822209894},{"text":"it's definitely a direction I think that investing heavily in now would be beneficial. Okay. Perfect.","start_word":4776,"end_word":4791,"sentiment":"positive","sentiment_score":0.427478164434433},{"text":"Now with the only kind of little hesitation I have right now is if we were to change your investments right now, and then let's say in two weeks, you need to take some money out for financial hardship, that could obviously change because I don't want you to paying, like, transaction fees or or anything Right. like Yeah. that to make an investment change and then sell it down and then get the financial hardship. So Yeah. if you Yeah. are I comfortable can. with it, I would suggest let's do the financial hardship first or Mhmm. at least do an assessment where you go, okay. Yes. I wanna take out money or no. Let's hold off for longer. And then Yep. following that is when that then has been finalized, either you do take some money because then I also know how much is left and can make sure everything is tailored for you. Then do kind of the research of considering, like, SpaceX or any kind of investment in that space, whether that would then be suitable for your portfolio just because things are potentially changing a little bit. Does that make sense, Craig? Yeah. It does make 30<unk>. Yep. Yeah. Are you happy with that to kind of do the financial hardship Look.","start_word":4792,"end_word":5010,"sentiment":"neutral","sentiment_score":0.021141447126865387},{"text":"first I'm I'm just happy to to work with you to make it work.","start_word":5010,"end_word":5024,"sentiment":"positive","sentiment_score":0.5960000157356262},{"text":"yep. So, I mean yeah. I mean, Okay. if we can, you know, find a find a way to yep. Absolutely. To do For sure. to do both? Okay.","start_word":5024,"end_word":5051,"sentiment":"neutral","sentiment_score":0.099014869758061},{"text":"Perfect.","start_word":5052,"end_word":5052,"sentiment":"positive","sentiment_score":0.5869958400726318},{"text":"Yeah.","start_word":5053,"end_word":5053,"sentiment":"neutral","sentiment_score":0.30175548791885376},{"text":"Just Definitely.","start_word":5054,"end_word":5055,"sentiment":"positive","sentiment_score":0.3436501622200012},{"text":"because I would absolutely hate to to do, like, okay.","start_word":5056,"end_word":5065,"sentiment":"neutral","sentiment_score":-0.07532592862844467},{"text":"Cool.","start_word":5066,"end_word":5066,"sentiment":"positive","sentiment_score":0.3495103120803833},{"text":"Based on your superannuation balance right now, and we'll do all these investments. And then, like, a week later, you need to take some money out for financial hardship. I'm paying, like, unnecessary transaction fees. Like, I don't Yep. want that for you. Yeah. No. That's fair So enough. we'll do that first, and I will also let Kayden know who's the person for financial hardship that as soon as you guys have come through an agreement, whether that is taking out some money once that's finalized or whether you wait for him Mhmm. to kind of let me know, and then I will go and do that research for you and put together a proposal. Alright. Yep. Alright.","start_word":5067,"end_word":5185,"sentiment":"neutral","sentiment_score":0.01325529906898737},{"text":"Perfect.","start_word":5186,"end_word":5186,"sentiment":"positive","sentiment_score":0.4248901605606079},{"text":"Yeah. I mean, look, Now either way, as long as as long as we get we, you know, we we get to a finish. Yeah. Alright. Perfect. No.","start_word":5187,"end_word":5214,"sentiment":"neutral","sentiment_score":0.14099180698394775},{"text":"That is great.","start_word":5215,"end_word":5217,"sentiment":"positive","sentiment_score":0.3742974102497101},{"text":"Now, obviously, with your risk profile as well, because, obviously, space investments and and SpaceX and stuff like that is Mhmm. your growth investments can be a little bit, like, riskier in the short term, have obviously a bit of fluctuations that you've been following. Obviously, the share price and stuff of it, Oh, it I sometimes have I've been I follow the goes launches. through I the follow roof everything. and then I drops. mean, it's Okay. Perfect. So you do kind of understand that with yeah. group investments, they do fluctuate more than, like, your defensive investments, and you are comfortable with, like, fluctuations in the short term? And was Mhmm. another one? What what it was it was another one was defense defense industry too. I was sort of Defense? Okay. yeah. We can definitely So, usually, I mean, when if we do, there's obviously any any any any, you know, any you know, anything now we've got specific plenty of defense in that contractors. area. So, I mean Yeah. Yeah.","start_word":5218,"end_word":5391,"sentiment":"neutral","sentiment_score":0.02275884795355899},{"text":"We can definitely take that into consideration, and I'll I'll have a look at, you know, different portfolios and whether that would kind of suit for you and your goals.","start_word":5392,"end_word":5421,"sentiment":"positive","sentiment_score":0.389660120010376},{"text":"Yeah. Now just to make sure, obviously, that I can then realign everything back to your risk profile, Yeah. At the moment, we have you invested in a high growth portfolio. Do you remember what it means to be a high growth investor at all, Craig? Yep. I Vaguely. vaguely just Basically plan the long game, basically. yes. And it does tell me that, you know, it's often for investors where they're looking at getting as much growth as you possibly can out of your superannuation Mhmm. while you still have plenty of time until you want to, you know, completely retire or access everything. Yeah. Also, for people who do understand and are comfortable seeing a bit of that fluctuation in the short term Yep. as a result. Now what I will actually do do you have access to your emails at the moment? I do. Yeah. Okay.","start_word":5422,"end_word":5570,"sentiment":"neutral","sentiment_score":0.09155260026454926},{"text":"Perfect.","start_word":5571,"end_word":5571,"sentiment":"positive","sentiment_score":0.5515714883804321},{"text":"So what I have done is I have just sent you an email with some documents to go through, Mhmm.","start_word":5572,"end_word":5591,"sentiment":"neutral","sentiment_score":0.30699074268341064},{"text":"And one of them is kind of showing us a bit more in regards to that recent profile, which I often find helpful while we are talking about this.","start_word":5592,"end_word":5620,"sentiment":"positive","sentiment_score":0.3435361385345459},{"text":"So let me know if you've got that email and if you can access it. Yes. Now it will say sign now or click here to sign or something like that. Yeah. It will so when you click on the link, it won't get you to sign right away. It will allow you to open up and look at everything first just to make Okay. sure you're happy before Yep. it prompts you to sign anything. Right. Okay. So let me know when you can see the first attachment. Yep. Okay. So let me know what you can see, and we can do it in a way that Oh, it I'm looking looks at the for graphs you. and bits Okay. and pieces. K. Yeah. So the first document should have been super insurance summary. Yep. Yeah. Okay. Sorry. That one here shows you, obviously, your superannuation in Hub 24, so that's why you do have majority of your super. Now you have MRSA underneath it. Now I have done a little asterisk in regards to the MRSA just because the that TPA I mentioned had expired. So the only information I currently have is a little bit outdated. So I wanna Wrong. make sure we get that TPA so that I can update and make sure this is all good for you. Alright. Makes sense? Yep. Yep. Okay.","start_word":5621,"end_word":5849,"sentiment":"neutral","sentiment_score":0.04994058236479759},{"text":"Perfect. Same. I do wanna triple check those insurances and make sure that everything is all good.","start_word":5850,"end_word":5866,"sentiment":"positive","sentiment_score":0.3728437125682831},{"text":"Otherwise, last time, you did have about so you have true life and then true total permanent disability insurance covers. You have one of 580,455 and then another one of a 115,000, same for your TPD. And from the research, it's pretty cheap. It's only about 432 per annum. Yep. But I do wanna triple check that for you as well as soon as I get that TPA from us back from you. Oh, that's fine. Yep. Okay. Perfect. Now next one, was Yeah. that a performance report? That the hub 20 Yes. four. Yeah. So this one here shows you all your individual investments, how they have performed, and what has happened in the last twelve months. Now, obviously, if you've been tracking the market and different investments, you would have obviously seen that the last twelve months have been a little bit turbulent. We've Yes. obviously had a lot going on in the world, obviously, the war and then everything in The US with Trump and Yeah. Taurus and everything. In saying that, though, even though you currently are in a high growth portfolio where we do see more fluctuations than there are uncertainty in the market, Yeah.","start_word":5867,"end_word":6066,"sentiment":"neutral","sentiment_score":0.06985373049974442},{"text":"your portfolio has still done really well considering.","start_word":6067,"end_word":6074,"sentiment":"positive","sentiment_score":0.4616025388240814},{"text":"So after fees, your portfolio in the last twelve months has still gone up by 7.78%, which is an equivalent of about 18,051. And that is just from, obviously, growth of your investments. So, obviously, Yeah. not contributions or anything like that.","start_word":6075,"end_word":6116,"sentiment":"neutral","sentiment_score":0.23908202350139615},{"text":"So Yeah. very Yeah. happy with those investments.","start_word":6117,"end_word":6124,"sentiment":"positive","sentiment_score":0.5597475171089172},{"text":"But like I said, I will research and consider space investments and defensive Yeah. for you to see how we could potentially incorporate that into your portfolio. Yeah. I mean, yeah, anything Yeah. sort of I look, I mean, like, I'm even even things like AI, I mean, it's Yes. it's And it's you just do the have it's quite just a lot the of time. yes. And you do have quite a bit already in your portfolio. So you do have, like, a lot of technology companies. You have, like, cybersecurity and stuff as well, which is kind of on the other Yep. side, Mhmm. But still you still have quite a bit in that space. You also have one of your biggest shareholding is iShares S and P five hundred, which invests in the 500 largest companies listed in The US. So that Wrong. gives you a lot of kind of diversification and exposure because a lot of your kind of big tech companies in Yep. America are doing well and are obviously in those top 500 in size. So they do give you some exposure through that. But I'll kind of deep dive a little bit more into it with your wishes as well and seeing what we can put together. Alright. Yeah. No. No worries. Now next one is that that Vanguard index chart, like the Mhmm. graph. Yes. So this one here, do you remember seeing this last year? I do. Yeah. Okay.","start_word":6125,"end_word":6372,"sentiment":"neutral","sentiment_score":0.13315893709659576},{"text":"Perfect.","start_word":6373,"end_word":6373,"sentiment":"positive","sentiment_score":0.37785232067108154},{"text":"And, obviously, if you are quite familiar, you may have seen something like this before as well. But a good way to look at it is breaking down how this relates through your risk profile. So Right. like I kind of touched on earlier, you are currently in a high growth portfolio. What that also means is that we have 90% currently invested in what we call your growth investment. Now this is a combination of your top four. So Ron. that includes US shares, which Yep. you can see, like, the the light green color, Australian shares, which is, like, the dark green, international shift, which is, like, your yellow, and then your property as well, which is, like, you know, that kind of maroon color. Yep. So this is where you have about 90% at the moment. Obviously, you can see here that long term, they grow the most. Also, fluctuate the most, though, in the short term depending on, obviously, what is happening in the world. Sure. Yep. You then have 10% in defensive. So that will be like a combination of your bottom three. Also, kind of gold falls a little bit into this category as well to give you that kind of stabilization, Definitely. which Mhmm. you can see they are a lot more steady. They don't grow as much, but they don't fluctuate as much either. So at the moment, we only have about 10% in this. Does Right. that make sense? Yep. Yep. Now, typically, in a high growth portfolio as well, we want to make sure that you have enough time for these kind of fluctuations as well. Yep. So, typically speaking, we like to see about eight years until retirement Mhmm. in a Right. high growth portfolio. So, obviously, at the moment, we're with the current legislation, the earliest that you can access all of your superannuation is at the age of 60. Right. So you do have eight years until you can access everything. Yep. Are you planning on, obviously, pending life? Are you planning on working until 60, past 60? What Oh, so what are you I'd thinking? like to I'd like to try with it. It's it's gonna come down to contributing factors now, so it's just gonna be a matter of sort of see how everything pans out and sort of may I might just have to try and work my way to adjust. That's all. Okay. But So, are yeah, you it's comfortable? like I say, it's up in the air. I mean, I how long is the piece of string? Yeah. I just I just don't know what Yeah. the future holds at the moment. I mean, you Yeah. know, I could get things sorted out, and my boy could have a turn and back to square one. I just No. And and I totally understand that as well. And, obviously, from the way things are for you at the moment, are you still comfortable by taking on that kind of level of risk as well just don't know. with your investments? Oh, look. I mean, I might as well be making some money somewhere. So, I mean, why not? Okay.","start_word":6374,"end_word":6909,"sentiment":"neutral","sentiment_score":0.06308521298385823},{"text":"Cool. Perfect.","start_word":6910,"end_word":6911,"sentiment":"positive","sentiment_score":0.5201460719108582},{"text":"And, yeah, long term high growth, you see you see that growth. As long Yes. as, obviously, you are aware that there will be some fluctuations and Okay. especially if we're looking at, obviously, different space investments, I do wanna factor that in as well that if we are swapping some growth, we'll try to keep you within the same risk profile as much as possible while Yep. obviously considering your goals and wishes as well. Of course. Absolutely. Yep. Alright. Perfect. No. Now what is the next document I you have there, Craig? appreciate it. Hang on. Oh, why is it on that? So hang on. What sign now? Yeah. What is it? Oh god. Now I can't open the thing again. That that's okay. Even try to get out and then I've go I've back already in. signed it for you. Okay. Well, So I'm let just me I'm just trying to get back into see if you can access it. where Sometimes is it? it makes it tricky maybe for on the phone. So if you are happy, I can always just go through the last couple of documents with you, Yeah. and then Just, you yeah, you can do always that. That's fine. you can always go and download them if you wanna have a look at the rest of them. If you have any issues, struggle downloading them, you can always let me know, and I can always get the team to email you because we have all we always have it all on file for you. Yeah.","start_word":6912,"end_word":7174,"sentiment":"neutral","sentiment_score":0.10399958491325378},{"text":"That's fine.","start_word":7175,"end_word":7176,"sentiment":"positive","sentiment_score":0.38487258553504944},{"text":"Yeah. Now, basically, the rest of the documents are not as fine as the ones you've seen. Sorry. It doesn't matter too much, but one is your Oakview services guide. Mhmm. You would have seen this one every year. It is one of those compliance documents, but it does give you all the important information in regards to us here at Oakview. Nothing has changed, though. We've had a bit of an extension to the team, which is nice, and then also a bit of updated marketing. But if you do end up going back and having a look through it, you will see myself on page 10 if you do wanna put a face to the voice as well. Oh, I already have. There we go. Now what you also would have seen, which was the documents he asked you to sign, Yep. that was a tax file number opt in form. It's just a compliance form to say we are keeping your tax file number secure and safe on file. Yep. The other one was the ongoing status agreement.","start_word":7177,"end_word":7357,"sentiment":"neutral","sentiment_score":0.13311758637428284},{"text":"So this is the one that kind of every year that, obviously, if you are happy, is for you to sign to say that you are happy to stay on as a client.","start_word":7358,"end_word":7390,"sentiment":"positive","sentiment_score":0.39503225684165955},{"text":"Now I do wanna stress, Craig, that there has been no changes whatsoever in regards to the fee structure. So it hasn't gone up or anything like that. It stays exactly the same at 1.65 from superannuation. So no changes there, and it Yep. is also not a lock in contract. So if for forever, you know, for some reason you are not happy or and something changes or you Yep. move overseas or whatever it might be, it's Mhmm. not like you are locked into a twelve month contract. The the fee comes out on a monthly basis to make it more fair to you and give you the flexibility, Yep. but it is something you have to sign every twelve months just to say you are happy and so we can obviously keep servicing your account and manage your investments and everything Yeah. for Yeah. you. Fine. Like I said, I've Yep. signed it on that. I'm more I'm more than Yeah.","start_word":7391,"end_word":7554,"sentiment":"neutral","sentiment_score":0.06739518791437149},{"text":"happy here. That's Oh, great. Perfect.","start_word":7555,"end_word":7560,"sentiment":"positive","sentiment_score":0.5957068204879761},{"text":"The last document was a it's called a lost super authority. fine. We Yep. like to do this every now and then. And, basically, what it is is it just lets us search with the ATO. If for some reason you have an old super fund open that you didn't know about or one employer just put, like, one contribution into something, It just lets Yep. us search the records and see if we can find something. If we do, we will let you know. We'll do research on the account and see if it's appropriate to consolidate to make sure you don't have multiple funds open if it's not necessary. Yep. If we do find anything, we'll let you know. Obviously, with the ATO, this can take a little bit of some time. Oh, sure. So this is something we we send off. If we get a hit, I will let you know and then see what we want to do from there on. But it's just good to do every now and then just to triple check for you. Oh, no. I agree. Yep.","start_word":7561,"end_word":7746,"sentiment":"neutral","sentiment_score":0.05566498264670372},{"text":"Perfect.","start_word":7747,"end_word":7747,"sentiment":"positive","sentiment_score":0.3506506681442261},{"text":"Now that was essentially all the documents here. So, basically, from from today is Mhmm. that I will go and speak to my colleague, Kagan, like I mentioned, in regards to that financial hardship. Yep. I will get him through kind of keep me in the loop on how things are going and what you guys end up deciding. Yeah. In the meantime, I will get my colleague, Whitlam, to email you that PPA, which is very important because it makes sure I can check your insurances and everything is good with MRSA Yeah. as well as those beneficiary forms for your superannuation. So if Yeah. we can kind of co do that, it means that when the financial hardship is sorted, I have everything I need so that I can then proceed with that research on your investments. Perfect. Perfect. Now, Craig, do you have any other questions for me at this point in time No. otherwise? Not not at this stage. As I say, I mean, No. let do we just take it from here and move forward? Yep.","start_word":7748,"end_word":7928,"sentiment":"neutral","sentiment_score":0.08977277222917883},{"text":"Exactly.","start_word":7929,"end_word":7929,"sentiment":"positive","sentiment_score":0.5697063207626343},{"text":"If there is anything that you need at any point in time, though, don't hesitate to send me an email or or give me a call or call the office, and they can always book you in with myself as well if there is anything else that I can help you with at any point in time.","start_word":7930,"end_word":7986,"sentiment":"neutral","sentiment_score":0.3163413405418396},{"text":"And, I hopefully sincerely appreciate that, yeah. Veronica. I really do. No. I'm I'm always there, and I do really hope that everything is on the upwards now. And and we have really good things to look forward to. Fingers are crossed.","start_word":7987,"end_word":8028,"sentiment":"positive","sentiment_score":0.6704198718070984},{"text":"Everything's Yes. Yep. gross. Yes. I have my Alright. fingers So crossed wait.","start_word":8029,"end_word":8041,"sentiment":"neutral","sentiment_score":0.1734112948179245},{"text":"for Well, you thank as you. well.","start_word":8042,"end_word":8048,"sentiment":"positive","sentiment_score":0.4346807599067688},{"text":"Yeah.","start_word":8049,"end_word":8049,"sentiment":"neutral","sentiment_score":0.26742756366729736},{"text":"No problem, Craig.","start_word":8050,"end_word":8052,"sentiment":"positive","sentiment_score":0.3783240914344787},{"text":"Anything you need, just call me. Okay?","start_word":8053,"end_word":8059,"sentiment":"neutral","sentiment_score":0.23076486587524417},{"text":"Thank you, Veronica. All the best. No worries. You too.","start_word":8060,"end_word":8069,"sentiment":"positive","sentiment_score":0.5697163343429565},{"text":"We're Take 16. care. Bye.","start_word":8070,"end_word":8074,"sentiment":"neutral","sentiment_score":0.2702716290950775}],"average":{"sentiment":"neutral","sentiment_score":0.05062109988683293}}}}