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You called Diane. She can't take your call right now. But if you leave your name and number, she'll get back to you as soon as she can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.03625084459781647},{"text":"You called Diane.","start":2.8799999,"end":4.0,"sentiment":"neutral","sentiment_score":0.00542228731016318},{"text":"She can't take your call right now.","start":4.0,"end":5.3599997,"sentiment":"neutral","sentiment_score":-0.18342485385281698},{"text":"But if you leave your name and number, she'll get back to you as soon as she can.","start":5.3599997,"end":8.559999,"sentiment":"neutral","sentiment_score":0.018162598833441734},{"text":"Thanks.","start":8.559999,"end":9.059999,"sentiment":"positive","sentiment_score":0.33701473474502563}],"sentiment":"neutral","sentiment_score":-0.0189171585564812,"num_words":30,"start":2.56,"end":9.059999}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi. You called Diane. She can't take your call right now. But if you leave your name and number, she'll get back to you as soon as she can. Thanks.\n\nChannel 0: Hello, Diane. My name is Mary, and I'm calling from Airtel accounts department. I'm just giving a quick call regarding an update for your payment as we attempt to process the payment. However, the payment was declined. To ensure your service continues running smoothly without any interruption, And if you need further assistance pressing the payment online, please don't hesitate to call us, and we'll be more than happy to assist.\n\nYou can call us at 0391218113, and we'll be more than happy to assist. Thank you, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.015107747167348862}],"sentiment":"neutral","sentiment_score":0.015107747167348862,"channel":0,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hi.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.03625084459781647},{"text":"You called Diane.","start":2.8799999,"end":4.0,"sentiment":"neutral","sentiment_score":0.00542228731016318},{"text":"She can't take your call right now.","start":4.0,"end":5.3599997,"sentiment":"neutral","sentiment_score":-0.18342485385281698},{"text":"But if you leave your name and number, she'll get back to you as soon as she can.","start":5.3599997,"end":8.559999,"sentiment":"neutral","sentiment_score":0.018162598833441734},{"text":"Thanks.","start":8.559999,"end":9.059999,"sentiment":"positive","sentiment_score":0.33701473474502563}],"sentiment":"neutral","sentiment_score":-0.0189171585564812,"channel":1,"num_words":30,"start":2.56,"end":9.059999},{"sentences":[{"text":"Hello, Diane.","start":11.36,"end":12.24,"sentiment":"neutral","sentiment_score":0.1449776589870453},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":12.24,"end":15.38,"sentiment":"neutral","sentiment_score":0.1499496576460925},{"text":"I'm just giving a quick call regarding an update for your payment as we attempt to process the payment.","start":15.8949995,"end":22.215,"sentiment":"neutral","sentiment_score":0.09877652125923257},{"text":"However, the payment was declined.","start":22.215,"end":24.235,"sentiment":"neutral","sentiment_score":-0.2280223548412323},{"text":"To ensure your service continues running smoothly without any interruption, And if you need further assistance pressing the payment online, please don't hesitate to call us, and we'll be more than happy to assist.","start":24.615,"end":35.18,"sentiment":"neutral","sentiment_score":0.21638578176498413}],"sentiment":"neutral","sentiment_score":0.14131211636351867,"channel":0,"num_words":71,"start":11.36,"end":35.18},{"sentences":[{"text":"You can call us at 0391218113, and we'll be more than happy to assist.","start":35.60494,"end":41.704937,"sentiment":"positive","sentiment_score":0.39622158237865995},{"text":"Thank you, and have a great day.","start":41.76494,"end":43.12494,"sentiment":"positive","sentiment_score":0.6903916001319885},{"text":"Goodbye.","start":43.12494,"end":43.62494,"sentiment":"neutral","sentiment_score":0.1997745782136917}],"sentiment":"positive","sentiment_score":0.4808917242017659,"channel":0,"num_words":22,"start":35.60494,"end":43.62494}]},"summary":{"result":"success","short":"The customer called Diane, but she was unavailable. Mary from Airtel accounts department called to follow up about a declined payment and offered assistance if needed. She provided a number for the customer to call and ensure their service is running smoothly without interruption."},"intents":{"segments":[{"text":"You called Diane. She can't take your call right now. But if you leave your name and number, she'll get back to you as soon as she can. Thanks.","start_word":2,"end_word":30,"intents":[{"intent":"Call back","confidence_score":0.2640044}]},{"text":"Hello, Diane. My name is Mary, and I'm calling from Airtel accounts department. I'm just giving a quick call regarding an update for your payment as we attempt to process the payment. However, the payment was declined.","start_word":31,"end_word":67,"intents":[{"intent":"Update payment","confidence_score":0.2988156}]},{"text":"Hello, Diane. My name is Mary, and I'm calling from Airtel accounts department. I'm just giving a quick call regarding an update for your payment as we attempt to process the payment. However, the payment was declined. To ensure your service continues running smoothly without any interruption, And if you need further assistance pressing the payment online, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":31,"end_word":101,"intents":[{"intent":"Assist with payment","confidence_score":0.19434175}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. You called Diane. She can't take your call right now. But if you leave your name and number, she'll get back to you as soon as she can.","start_word":0,"end_word":29,"sentiment":"neutral","sentiment_score":-0.029815224930644035},{"text":"Thanks.","start_word":30,"end_word":30,"sentiment":"positive","sentiment_score":0.33701473474502563},{"text":"Hello, Diane. My name is Mary, and I'm calling from Airtel accounts department. I'm just giving a quick call regarding an update for your payment as we attempt to process the payment. However, the payment was declined. To ensure your service continues running smoothly without any interruption, And if you need further assistance pressing the payment online, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":31,"end_word":101,"sentiment":"neutral","sentiment_score":0.14050741493701935},{"text":"You can call us at 0391218113, and we'll be more than happy to assist. Thank you, and have a great day.","start_word":102,"end_word":122,"sentiment":"positive","sentiment_score":0.4780226945877075},{"text":"Goodbye.","start_word":123,"end_word":123,"sentiment":"neutral","sentiment_score":0.2497074156999588}],"average":{"sentiment":"neutral","sentiment_score":0.1675252914428711}}}}