{"metadata":{"transaction_key":"deprecated","request_id":"019f49b0-e6cc-79c2-8100-870aa50f29ae","sha256":"89fe3a6fc860ae44841ed3915a41f4e3353738691e9e351bd75d2ff8fb18092f","created":"2026-07-10T01:42:39.908Z","duration":1149.5519,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1912,"output_tokens":126},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2168,"output_tokens":2173},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2168,"output_tokens":120}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Ertle tech support. How can I yes? I'm speaking to you, Preston. How are you? Mhmm. You mean you wanted to upgrade your plan? 50. Mhmm. Yeah. That's correct. Upon checking here on the your order, there's no plan selected. So you spoke with other representative regarding your plan. Is that correct? Upon checking here on your order, there's no plan included, only the router and the twelve month contract. So may I know who do you spoke with confirming your Yes. Actually, we can upgrade your plan. So your current plan right now is 50 over 20 MBPS, which is, like yeah. Let me just check. Okay. So you wanted to upgrade to 500 and b p s instead? 1,000. Because we do have ultra fast, a super 1,000 over one thousand. Okay. I think there's just a confusion because your current plan right now is 50 over 20 MBPS. But please do note that under the 1,000 MBPS, it's not guaranteed that even though we upgrade your plan to 1,000, it's not guaranteed that you'll get that speed because it's that's just a fiber boost upgrade. So it really depends on the router you're using and in the area if the one if you can get the 1,000 MBPS. Yeah. Yeah. We can down downgrade it if ever bring it back to 50 MBP instead. Because the actual plan the actual plan speed for 1,000 fiber boost is 500 over 50 MBPS. Yeah. But we do mhmm. Yeah. That's our fastest one, 500 MBPS. Actually, we cannot confirm first until we try to upgrade you. Yeah. K. I can upgrade you now within this day. And if ever you did not get the 1,000 MBPS, we can bring it back to 50 MBPS instead. Yeah. Because it the 1,000 MBPS is a boost only. It's not it's not guaranteed that it's fully supported in the area, and the service may operate at the actual base plan speed, which is 500 MBPS if ever. Mhmm. I can upgrade this one for now for free. And if it work or if you want the upgraded plan, we can proceed with it. So you'll be receiving your first invoice for the upgraded plan next month. Yeah. If ever. Mhmm. I can try to upgrade the plan now while you're on the line. Yeah. Okay. Then after that, we can run a speed test on your end, then just get back to us if you did not get a boosted plan, which is 1,000. But you should be able to get the 500 around 500 MBPS. Yeah. Okay. Sure. Mhmm. Okay. Sure. Hang on. Let me just upgrade it. Is it okay if I put you on hold while I'm doing it? Okay. Hang on. Hello, Damian? Yeah. Is it okay if we, like, reboot the router? Like, just turn it off for ten seconds then turn it back on. So we yeah. Can we do it both? Yeah. So we have successfully did the upgrade. We just need to reboot the router then take a speed test. Can yeah. Can we do a speed test via ocular, the speedtest.net? Yeah. Because that's that website has an accurate result. That's what we're using. So its original price is $120.95. But for the first six months, it'll be only 102.90 $5, and there's a 15% discount if ever. Mhmm. Yeah. Mhmm. Yeah. Yes. Don't worry. Sometimes it takes a few minutes. Mhmm. Mhmm. Okay. I see. So you're getting the actual plan speed. Yeah. So that means your the service location is not compatible with the Fiverr Boost, so you won't be able to get the 1,000 speed. You'll only be getting the 500 over 50 MBPS. Okay. So we're going to proceed with the upgrade now? Will continue then? Okay. Sure. Okay then. Yeah. That's correct. So for your first invoice, since there's a free first free month and you have a front payment. Is that correct? You will receive your first invoice on September 3. So first week of September. Yeah. It is every month. But since you have a front payment and there's a free month, July and August is already credited. So you'll receive yeah. You'll be receiving your first invoice in the first week of September, which is the upgraded plan. Yeah. Okay. Anything else? Mhmm. Okay. Okay. Sure. Just give us a callback then if you run into any issues so we can assist if ever. Okay. Thank you. Yeah. Okay. I'll take a note on that one. Okay. Sure. Mhmm. I'll send you an email as well. Thank you. 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Good morning. This is Maureen from Ertle tech support. How can I yes? I'm speaking to you, Preston.\n\nHow are you? Mhmm. You mean you wanted to upgrade your plan? 50. Mhmm.\n\nYeah. That's correct. Upon checking here on the your order, there's no plan selected. So you spoke with other representative regarding your plan. Is that correct?\n\nUpon checking here on your order, there's no plan included, only the router and the twelve month contract. So may I know who do you spoke with confirming your Yes. Actually, we can upgrade your plan. So your current plan right now is 50 over 20 MBPS, which is, like yeah. Let me just check.\n\nOkay. So you wanted to upgrade to 500 and b p s instead? 1,000. Because we do have ultra fast, a super 1,000 over one thousand. Okay.\n\nI think there's just a confusion because your current plan right now is 50 over 20 MBPS. But please do note that under the 1,000 MBPS, it's not guaranteed that even though we upgrade your plan to 1,000, it's not guaranteed that you'll get that speed because it's that's just a fiber boost upgrade. So it really depends on the router you're using and in the area if the one if you can get the 1,000 MBPS. Yeah. Yeah.\n\nWe can down downgrade it if ever bring it back to 50 MBP instead. Because the actual plan the actual plan speed for 1,000 fiber boost is 500 over 50 MBPS. Yeah. But we do mhmm. Yeah.\n\nThat's our fastest one, 500 MBPS. Actually, we cannot confirm first until we try to upgrade you. Yeah. K. I can upgrade you now within this day.\n\nAnd if ever you did not get the 1,000 MBPS, we can bring it back to 50 MBPS instead. Yeah. Because it the 1,000 MBPS is a boost only. It's not it's not guaranteed that it's fully supported in the area, and the service may operate at the actual base plan speed, which is 500 MBPS if ever. Mhmm.\n\nI can upgrade this one for now for free. And if it work or if you want the upgraded plan, we can proceed with it. So you'll be receiving your first invoice for the upgraded plan next month. Yeah. If ever.\n\nMhmm. I can try to upgrade the plan now while you're on the line. Yeah. Okay. Then after that, we can run a speed test on your end, then just get back to us if you did not get a boosted plan, which is 1,000.\n\nBut you should be able to get the 500 around 500 MBPS. Yeah. Okay. Sure. Mhmm.\n\nOkay. Sure. Hang on. Let me just upgrade it. Is it okay if I put you on hold while I'm doing it?\n\nOkay. Hang on. Hello, Damian? Yeah. Is it okay if we, like, reboot the router?\n\nLike, just turn it off for ten seconds then turn it back on. So we yeah. Can we do it both? Yeah. So we have successfully did the upgrade.\n\nWe just need to reboot the router then take a speed test. Can yeah. Can we do a speed test via ocular, the speedtest.net? Yeah. Because that's that website has an accurate result.\n\nThat's what we're using. So its original price is $120.95. But for the first six months, it'll be only 102.90 $5, and there's a 15% discount if ever. Mhmm. Yeah.\n\nMhmm. Yeah. Yes. Don't worry. Sometimes it takes a few minutes.\n\nMhmm. Mhmm. Okay. I see. So you're getting the actual plan speed.\n\nYeah. So that means your the service location is not compatible with the Fiverr Boost, so you won't be able to get the 1,000 speed. You'll only be getting the 500 over 50 MBPS. Okay. So we're going to proceed with the upgrade now?\n\nWill continue then? Okay. Sure. Okay then. Yeah.\n\nThat's correct. So for your first invoice, since there's a free first free month and you have a front payment. Is that correct? You will receive your first invoice on September 3. So first week of September.\n\nYeah. It is every month. But since you have a front payment and there's a free month, July and August is already credited. So you'll receive yeah. You'll be receiving your first invoice in the first week of September, which is the upgraded plan.\n\nYeah. Okay. Anything else? Mhmm. Okay.\n\nOkay. Sure. Just give us a callback then if you run into any issues so we can assist if ever. Okay. Thank you.\n\nYeah. Okay. I'll take a note on that one. Okay. Sure.\n\nMhmm. I'll send you an email as well. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.1415136754512787},{"text":"Good morning.","start":0.79999995,"end":1.52,"sentiment":"positive","sentiment_score":0.43498001992702484},{"text":"This is Maureen from Ertle tech support.","start":1.52,"end":4.1,"sentiment":"positive","sentiment_score":0.3457090641771044},{"text":"How can I yes?","start":4.7999997,"end":7.12,"sentiment":"neutral","sentiment_score":0.21161045134067535},{"text":"I'm speaking to you, Preston.","start":7.12,"end":8.16,"sentiment":"neutral","sentiment_score":0.14431369602680205}],"sentiment":"neutral","sentiment_score":0.26312881316009323,"num_words":19,"start":0.39999998,"end":8.16},{"sentences":[{"text":"How are you?","start":8.16,"end":8.9,"sentiment":"neutral","sentiment_score":0.22013774514198303},{"text":"Mhmm.","start":21.525,"end":22.025,"sentiment":"neutral","sentiment_score":0.020089861005544662},{"text":"You mean you wanted 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that correct?","start":121.89,"end":122.79,"sentiment":"neutral","sentiment_score":-0.06055294101436933}],"sentiment":"neutral","sentiment_score":-0.13045907608018473,"num_words":26,"start":98.07,"end":122.79},{"sentences":[{"text":"Upon checking here on your order, there's no plan included, only the router and the twelve month contract.","start":126.69,"end":135.735,"sentiment":"neutral","sentiment_score":-0.20847399243050152},{"text":"So may I know who do you spoke with confirming your Yes.","start":136.355,"end":156.43001,"sentiment":"neutral","sentiment_score":-0.08969449251890182},{"text":"Actually, we can upgrade your plan.","start":176.88,"end":179.06,"sentiment":"neutral","sentiment_score":0.24759418268998465},{"text":"So your current plan right now is 50 over 20 MBPS, which is, like yeah.","start":179.28,"end":185.54,"sentiment":"neutral","sentiment_score":0.10607316245635351},{"text":"Let me just check.","start":187.04,"end":193.30501,"sentiment":"neutral","sentiment_score":0.05859334487468004}],"sentiment":"neutral","sentiment_score":-0.027596906572580338,"num_words":55,"start":126.69,"end":193.30501},{"sentences":[{"text":"Okay.","start":193.445,"end":193.945,"sentiment":"neutral","sentiment_score":0.06033854931592941},{"text":"So you wanted to upgrade to 500 and b p s instead?","start":194.725,"end":199.785,"sentiment":"neutral","sentiment_score":0.0441968678496778},{"text":"1,000.","start":203.42,"end":204.16,"sentiment":"neutral","sentiment_score":0.031019393354654312},{"text":"Because we do have ultra fast, a super 1,000 over one thousand.","start":208.54001,"end":213.68001,"sentiment":"neutral","sentiment_score":0.13322318655749163},{"text":"Okay.","start":217.875,"end":218.375,"sentiment":"neutral","sentiment_score":0.008658403530716896}],"sentiment":"neutral","sentiment_score":0.08255766663286421,"num_words":27,"start":193.445,"end":218.375},{"sentences":[{"text":"I think there's just a confusion because your current plan right now is 50 over 20 MBPS.","start":219.795,"end":225.895,"sentiment":"neutral","sentiment_score":-0.12822328639381073},{"text":"But please do note that under the 1,000 MBPS, it's not guaranteed that even though we upgrade your plan to 1,000, it's not guaranteed that you'll get that speed because it's that's just a fiber boost upgrade.","start":226.8,"end":246.295,"sentiment":"neutral","sentiment_score":-0.2473865372909082},{"text":"So it really depends on the router you're using and in the area if the one if you can get the 1,000 MBPS.","start":246.675,"end":256.36,"sentiment":"neutral","sentiment_score":-0.047858014054920364},{"text":"Yeah.","start":268.26498,"end":268.76498,"sentiment":"neutral","sentiment_score":-0.04447159543633461},{"text":"Yeah.","start":269.705,"end":270.025,"sentiment":"neutral","sentiment_score":0.09700256586074828}],"sentiment":"neutral","sentiment_score":-0.15672533039616632,"num_words":79,"start":219.795,"end":270.025},{"sentences":[{"text":"We can down downgrade it if ever bring it back to 50 MBP instead.","start":270.025,"end":275.16498,"sentiment":"neutral","sentiment_score":0.05042303114065102},{"text":"Because the actual plan the actual plan speed for 1,000 fiber boost is 500 over 50 MBPS.","start":275.625,"end":285.16,"sentiment":"neutral","sentiment_score":0.13088071127148235},{"text":"Yeah.","start":288.02,"end":288.52,"sentiment":"neutral","sentiment_score":0.05210743844509125},{"text":"But we do mhmm.","start":288.9,"end":292.08002,"sentiment":"neutral","sentiment_score":0.0155881536193192},{"text":"Yeah.","start":293.22,"end":293.72,"sentiment":"neutral","sentiment_score":-0.021885937079787254}],"sentiment":"neutral","sentiment_score":0.08171536874126743,"num_words":37,"start":270.025,"end":293.72},{"sentences":[{"text":"That's our fastest one, 500 MBPS.","start":294.25998,"end":297.32,"sentiment":"positive","sentiment_score":0.5725105702877045},{"text":"Actually, we cannot confirm first until we try to upgrade you.","start":315.3,"end":321.56,"sentiment":"neutral","sentiment_score":-0.2501591477881778},{"text":"Yeah.","start":322.26,"end":322.76,"sentiment":"neutral","sentiment_score":0.0036307908594608303},{"text":"K.","start":322.98,"end":323.48,"sentiment":"neutral","sentiment_score":-0.009485707618296146},{"text":"I can upgrade you now within this day.","start":328.13498,"end":331.435,"sentiment":"neutral","sentiment_score":0.21311024762690067}],"sentiment":"neutral","sentiment_score":0.08823480964120892,"num_words":27,"start":294.25998,"end":331.435},{"sentences":[{"text":"And if ever you did not get the 1,000 MBPS, we can bring it back to 50 MBPS instead.","start":331.495,"end":338.07498,"sentiment":"neutral","sentiment_score":0.00023028965255147532},{"text":"Yeah.","start":340.535,"end":341.035,"sentiment":"neutral","sentiment_score":-0.18602848052978516},{"text":"Because it the 1,000 MBPS is a boost only.","start":341.175,"end":346.23,"sentiment":"neutral","sentiment_score":-0.12915893064604866},{"text":"It's not it's not guaranteed that it's fully supported in the area, and the service may operate at the actual base plan speed, which is 500 MBPS if ever.","start":346.23,"end":358.655,"sentiment":"neutral","sentiment_score":0.06581904713449807},{"text":"Mhmm.","start":361.355,"end":361.855,"sentiment":"neutral","sentiment_score":0.04755683988332749}],"sentiment":"neutral","sentiment_score":0.010376709387085195,"num_words":59,"start":331.495,"end":361.855},{"sentences":[{"text":"I can upgrade this one for now for free.","start":369.435,"end":372.45,"sentiment":"neutral","sentiment_score":0.21671159896585676},{"text":"And if it work or if you want the upgraded plan, we can proceed with it.","start":373.41,"end":379.67,"sentiment":"neutral","sentiment_score":0.2059157444164157},{"text":"So you'll be receiving your first invoice for the upgraded plan next month.","start":379.97,"end":384.47,"sentiment":"neutral","sentiment_score":0.26373369647906375},{"text":"Yeah.","start":386.73502,"end":387.055,"sentiment":"neutral","sentiment_score":0.03525390475988388},{"text":"If ever.","start":387.055,"end":387.795,"sentiment":"neutral","sentiment_score":-0.007003236562013626}],"sentiment":"neutral","sentiment_score":0.2120693118833914,"num_words":41,"start":369.435,"end":387.795},{"sentences":[{"text":"Mhmm.","start":389.935,"end":390.435,"sentiment":"neutral","sentiment_score":0.0003233957104384899},{"text":"I can try to upgrade the plan now while you're on the line.","start":391.055,"end":394.755,"sentiment":"neutral","sentiment_score":0.04171428800775455},{"text":"Yeah.","start":396.575,"end":397.055,"sentiment":"neutral","sentiment_score":0.04661517217755318},{"text":"Okay.","start":397.055,"end":397.45502,"sentiment":"neutral","sentiment_score":0.06554543226957321},{"text":"Then after that, we can run a speed test on your end, then just get back to us if you did not get a boosted plan, which is 1,000.","start":397.45502,"end":410.09998,"sentiment":"neutral","sentiment_score":0.04244083153276608}],"sentiment":"neutral","sentiment_score":0.04190119686019089,"num_words":45,"start":389.935,"end":410.09998},{"sentences":[{"text":"But you should be able to get the 500 around 500 MBPS.","start":410.63998,"end":415.78,"sentiment":"neutral","sentiment_score":0.10723345633596182},{"text":"Yeah.","start":415.905,"end":416.405,"sentiment":"neutral","sentiment_score":0.08898057043552399},{"text":"Okay.","start":418.545,"end":419.045,"sentiment":"neutral","sentiment_score":0.05035925656557083},{"text":"Sure.","start":420.625,"end":421.125,"sentiment":"neutral","sentiment_score":0.2292904406785965},{"text":"Mhmm.","start":421.185,"end":421.665,"sentiment":"neutral","sentiment_score":0.11161071807146072}],"sentiment":"neutral","sentiment_score":0.11044015386141837,"num_words":16,"start":410.63998,"end":421.665},{"sentences":[{"text":"Okay.","start":421.665,"end":421.985,"sentiment":"neutral","sentiment_score":0.14302492141723633},{"text":"Sure.","start":421.985,"end":422.305,"sentiment":"neutral","sentiment_score":0.1815824955701828},{"text":"Hang on.","start":422.305,"end":422.625,"sentiment":"neutral","sentiment_score":0.12285017222166061},{"text":"Let me just upgrade it.","start":422.625,"end":425.205,"sentiment":"neutral","sentiment_score":0.1546945631504059},{"text":"Is it okay if I put you on hold while I'm doing it?","start":428.225,"end":430.83,"sentiment":"neutral","sentiment_score":0.10394750248927337}],"sentiment":"neutral","sentiment_score":0.12250445952469652,"num_words":22,"start":421.665,"end":430.83},{"sentences":[{"text":"Okay.","start":432.59,"end":432.90997,"sentiment":"neutral","sentiment_score":0.14009813964366913},{"text":"Hang on.","start":432.90997,"end":433.65,"sentiment":"neutral","sentiment_score":0.07814315520226955},{"text":"Hello, Damian?","start":699.075,"end":699.975,"sentiment":"neutral","sentiment_score":0.09671024233102798},{"text":"Yeah.","start":701.635,"end":702.115,"sentiment":"neutral","sentiment_score":0.13300153613090515},{"text":"Is it okay if we, like, reboot the router?","start":702.115,"end":705.895,"sentiment":"neutral","sentiment_score":0.11725586528579394}],"sentiment":"neutral","sentiment_score":0.11187395056088766,"num_words":15,"start":432.59,"end":705.895},{"sentences":[{"text":"Like, just turn it off for ten seconds then turn it back on.","start":706.035,"end":710.935,"sentiment":"neutral","sentiment_score":0.04886352786651024},{"text":"So we yeah.","start":711.68,"end":716.64,"sentiment":"neutral","sentiment_score":0.08288029829661052},{"text":"Can we do it both?","start":716.64,"end":717.86,"sentiment":"neutral","sentiment_score":0.09620172679424285},{"text":"Yeah.","start":721.27997,"end":721.77997,"sentiment":"neutral","sentiment_score":0.31180065870285034},{"text":"So we have successfully did the upgrade.","start":725.09503,"end":728.875,"sentiment":"positive","sentiment_score":0.5349477231502533}],"sentiment":"neutral","sentiment_score":0.1869417279958725,"num_words":29,"start":706.035,"end":728.875},{"sentences":[{"text":"We just need to reboot the router then take a speed test.","start":729.895,"end":734.155,"sentiment":"neutral","sentiment_score":0.17677645199000835},{"text":"Can yeah.","start":756.88495,"end":757.52496,"sentiment":"neutral","sentiment_score":0.2096211537718773},{"text":"Can we do a speed test via ocular, the speedtest.net?","start":757.52496,"end":763.02,"sentiment":"neutral","sentiment_score":0.16459924578666688},{"text":"Yeah.","start":764.62,"end":765.02,"sentiment":"neutral","sentiment_score":0.2242373377084732},{"text":"Because that's that website has an accurate result.","start":765.02,"end":769.68,"sentiment":"positive","sentiment_score":0.3879902120679617}],"sentiment":"neutral","sentiment_score":0.22771852192553607,"num_words":33,"start":729.895,"end":769.68},{"sentences":[{"text":"That's what we're using.","start":771.18,"end":772.48004,"sentiment":"positive","sentiment_score":0.34098300337791443},{"text":"So its original price is $120.95.","start":783.51495,"end":788.96,"sentiment":"neutral","sentiment_score":0.011192096086839834},{"text":"But for the first six months, it'll be only 102.90 $5, and there's a 15% discount if ever.","start":789.02,"end":797.60004,"sentiment":"neutral","sentiment_score":0.07609659060835838},{"text":"Mhmm.","start":798.3,"end":798.8,"sentiment":"neutral","sentiment_score":0.048404138535261154},{"text":"Yeah.","start":800.22003,"end":800.72003,"sentiment":"neutral","sentiment_score":0.05061672627925873}],"sentiment":"neutral","sentiment_score":0.09666146952658891,"num_words":30,"start":771.18,"end":800.72003},{"sentences":[{"text":"Mhmm.","start":802.22003,"end":802.515,"sentiment":"neutral","sentiment_score":0.11857417225837708},{"text":"Yeah.","start":869.215,"end":869.52,"sentiment":"neutral","sentiment_score":0.07875628769397736},{"text":"Yes.","start":933.26,"end":933.58,"sentiment":"neutral","sentiment_score":0.11365062743425368},{"text":"Don't worry.","start":933.58,"end":934.24005,"sentiment":"neutral","sentiment_score":0.10219864919781686},{"text":"Sometimes it takes a few minutes.","start":936.40497,"end":938.505,"sentiment":"neutral","sentiment_score":0.051567347099383674}],"sentiment":"neutral","sentiment_score":0.07498022439804944,"num_words":11,"start":802.22003,"end":938.505},{"sentences":[{"text":"Mhmm.","start":1007.26996,"end":1007.76996,"sentiment":"neutral","sentiment_score":0.06367591768503189},{"text":"Mhmm.","start":1012.94995,"end":1013.11,"sentiment":"neutral","sentiment_score":0.04558398574590683},{"text":"Okay.","start":1013.11,"end":1013.43,"sentiment":"neutral","sentiment_score":0.049534957855939865},{"text":"I see.","start":1013.43,"end":1014.00995,"sentiment":"neutral","sentiment_score":0.029387705959379673},{"text":"So you're getting the actual plan speed.","start":1014.23,"end":1018.885,"sentiment":"neutral","sentiment_score":0.11824257671833038}],"sentiment":"neutral","sentiment_score":0.08710569251949589,"num_words":12,"start":1007.26996,"end":1018.885},{"sentences":[{"text":"Yeah.","start":1020.22504,"end":1020.465,"sentiment":"neutral","sentiment_score":0.02489958330988884},{"text":"So that means your the service location is not compatible with the Fiverr Boost, so you won't be able to get the 1,000 speed.","start":1020.465,"end":1030.2,"sentiment":"neutral","sentiment_score":-0.11869424461231877},{"text":"You'll only be getting the 500 over 50 MBPS.","start":1030.2,"end":1034.86,"sentiment":"neutral","sentiment_score":0.03153977832860417},{"text":"Okay.","start":1039.08,"end":1039.58,"sentiment":"neutral","sentiment_score":0.13334520161151886},{"text":"So we're going to proceed with the upgrade now?","start":1039.7999,"end":1042.22,"sentiment":"neutral","sentiment_score":0.15173797061045965}],"sentiment":"neutral","sentiment_score":-0.023657212393697013,"num_words":44,"start":1020.22504,"end":1042.22},{"sentences":[{"text":"Will continue then?","start":1043.16,"end":1044.46,"sentiment":"neutral","sentiment_score":0.17340229948361716},{"text":"Okay.","start":1044.925,"end":1045.245,"sentiment":"neutral","sentiment_score":0.12541958689689636},{"text":"Sure.","start":1045.245,"end":1045.745,"sentiment":"neutral","sentiment_score":0.16362488269805908},{"text":"Okay then.","start":1048.685,"end":1049.505,"sentiment":"neutral","sentiment_score":0.21035809814929962},{"text":"Yeah.","start":1051.725,"end":1052.225,"sentiment":"neutral","sentiment_score":0.15999463200569153}],"sentiment":"neutral","sentiment_score":0.1737452745437622,"num_words":8,"start":1043.16,"end":1052.225},{"sentences":[{"text":"That's correct.","start":1052.365,"end":1053.265,"sentiment":"neutral","sentiment_score":0.2376776784658432},{"text":"So for your first invoice, since there's a free first free month and you have a front payment.","start":1055.405,"end":1063.01,"sentiment":"neutral","sentiment_score":0.15300630198584664},{"text":"Is that correct?","start":1063.01,"end":1063.83,"sentiment":"neutral","sentiment_score":0.12347348779439926},{"text":"You will receive your first invoice on September 3.","start":1068.69,"end":1071.6699,"sentiment":"neutral","sentiment_score":0.08772314919365777},{"text":"So first week of September.","start":1073.355,"end":1074.815,"sentiment":"neutral","sentiment_score":0.03681926839053631}],"sentiment":"neutral","sentiment_score":0.12360794434474932,"num_words":37,"start":1052.365,"end":1074.815},{"sentences":[{"text":"Yeah.","start":1074.955,"end":1075.455,"sentiment":"neutral","sentiment_score":0.040445610880851746},{"text":"It is every month.","start":1082.475,"end":1083.995,"sentiment":"neutral","sentiment_score":0.017456465866416693},{"text":"But since you have a front payment and there's a free month, July and August is already credited.","start":1083.995,"end":1093.19,"sentiment":"neutral","sentiment_score":0.0773638908026947},{"text":"So you'll receive yeah.","start":1094.1299,"end":1095.57,"sentiment":"neutral","sentiment_score":0.09062118548899889},{"text":"You'll be receiving your first invoice in the first week of September, which is the upgraded plan.","start":1095.57,"end":1102.925,"sentiment":"neutral","sentiment_score":0.18541240648311727}],"sentiment":"neutral","sentiment_score":0.11402993547645482,"num_words":44,"start":1074.955,"end":1102.925},{"sentences":[{"text":"Yeah.","start":1105.865,"end":1106.365,"sentiment":"neutral","sentiment_score":0.12503592669963837},{"text":"Okay.","start":1106.505,"end":1107.005,"sentiment":"neutral","sentiment_score":0.10615843534469604},{"text":"Anything else?","start":1107.145,"end":1108.045,"sentiment":"neutral","sentiment_score":0.05620807223021984},{"text":"Mhmm.","start":1110.985,"end":1111.485,"sentiment":"neutral","sentiment_score":0.0721856951713562},{"text":"Okay.","start":1111.545,"end":1112.045,"sentiment":"neutral","sentiment_score":0.1861652433872223}],"sentiment":"neutral","sentiment_score":0.10032690751055877,"num_words":6,"start":1105.865,"end":1112.045},{"sentences":[{"text":"Okay.","start":1113.9199,"end":1114.24,"sentiment":"neutral","sentiment_score":0.25563329458236694},{"text":"Sure.","start":1114.24,"end":1114.5599,"sentiment":"neutral","sentiment_score":0.25528720021247864},{"text":"Just give us a callback then if you run into any issues so we can assist if ever.","start":1114.5599,"end":1119.46,"sentiment":"neutral","sentiment_score":0.176552202552557},{"text":"Okay.","start":1121.44,"end":1121.84,"sentiment":"neutral","sentiment_score":0.20629319548606873},{"text":"Thank you.","start":1121.84,"end":1122.66,"sentiment":"positive","sentiment_score":0.47154633700847626}],"sentiment":"neutral","sentiment_score":0.21035852218451706,"num_words":23,"start":1113.9199,"end":1122.66},{"sentences":[{"text":"Yeah.","start":1123.28,"end":1123.78,"sentiment":"positive","sentiment_score":0.4192883968353271},{"text":"Okay.","start":1129.265,"end":1129.765,"sentiment":"neutral","sentiment_score":0.30368131399154663},{"text":"I'll take a note on that one.","start":1129.825,"end":1131.6849,"sentiment":"positive","sentiment_score":0.36355504393577576},{"text":"Okay.","start":1140.687,"end":1141.0869,"sentiment":"neutral","sentiment_score":0.16680647432804108},{"text":"Sure.","start":1141.0869,"end":1141.5869,"sentiment":"neutral","sentiment_score":0.09654247015714644}],"sentiment":"neutral","sentiment_score":0.32101854207840835,"num_words":11,"start":1123.28,"end":1141.5869},{"sentences":[{"text":"Mhmm.","start":1142.367,"end":1142.867,"sentiment":"neutral","sentiment_score":0.12518349289894104},{"text":"I'll send you an email as well.","start":1142.927,"end":1144.767,"sentiment":"neutral","sentiment_score":0.2506271174975804},{"text":"Thank you.","start":1144.767,"end":1145.247,"sentiment":"positive","sentiment_score":0.6068677604198456},{"text":"Bye.","start":1145.247,"end":1145.747,"sentiment":"positive","sentiment_score":0.3455917239189148}],"sentiment":"neutral","sentiment_score":0.31262732364914636,"num_words":11,"start":1142.367,"end":1145.747}]}}]},{"alternatives":[{"transcript":"Hi. How are you? Yeah. Good. I'm just calling just in regards to just with the Internet service that I've initially signed up for. I've connected everything and stuff. I chose so I'm on, like, super networks, And I chose Ultrafast, which was $1.00 $2.95 a month for the first year, and then goes to $1.20. It's when I connected, it's put me on a plan of 50 megabits per second down. So I'm wondering if you can adjust that plan for me. Well, yeah, because I signed up for the so it was 102 a month for the one that I selected when I initially set up the account and stuff. And it's put me on to let me see. Yeah. It's something like 50, but I'm not sorry. Let me just get the portal up. So so the current plan that I'm on is blitz 50 dash 20 megabits per second super, which is which is 72. Is that one on your page available for the one zero two for this service? What's that? Sorry? Yeah. So what? I haven't spoken to anyone. I just did it online. So this is the first person that I've spoken to regarding the the plan and things. So, yeah, I'm just wondering if, like, it's possible if I can get that 100, well, I think it was a thousand up and down for the $100 on the network that I'm connected to. Yeah. What's the thousand? Yeah. That's the one that I yeah. So that's the one that I signed up with. Yes, sir. Yep. Mhmm. Yep. So if I can meet and then if I don't get, you know, to those speeds, would I be able to downgrade if that's like, I'll still be with, like, you as a provider, but is there a possibility I can downgrade the plan within the contract? Or okay. Yeah. All fine. Yep. Mhmm. Is that the is that the ultra fast? Was that okay. What's what's a thousand Mbps? Like, what's the pricing and stuff? Like, is it is it available for this area? Yes. So what so what would the costing be if you upgraded me for that? Mhmm. Yeah. I'd rather get down to 500 because 50 is a bit too slow. Yeah. That's fine. Yep. Yeah. That's fine. We'll give it a go. What's what's the costing of it per month? Okay. So is there a fee to upgrade the plan? Yeah. Okay. Yeah. We'll get this one. Yep. Yeah. I can run it. Okay. Sure. Alright. I'll I'll try I'll try the thousand. I can do a speed test now. Yeah. Yeah. That's fine. Hi. Do you want me to do that for the modem as well or just the router? Yep. Just give me a second. Yep. Sure. Alright. I just switched everything back on. Mhmm. Sure. And then how much does this plan cost a month? Sorry? Mhmm. Oh, okay. Yeah. Sure. So the first six months is $1.00 2. Yep. Sure. I'll give it a go once this boot is loading up still. Modem's ready. The router's just booting up. Come on. Taking a while to boot up. Alright. Still booting up. Sorry. Alright. There we go. Yeah. Okay. So I did one. Over Wi Fi scanning about 500 down and then 55 up. Yep. Okay. Yep. So I'm happy to just do the 500 then. Yeah. That's fine. Yeah. So we're the super family. Yeah? Yep. Mhmm. September the third. How often do you have to pay the invoices? Is it every three months? Mhmm. Yep. Oh, okay. Okay. Got you. Yep. Okay. Sure. Yep. Sure. No. That should be it. Yeah. I'm I'm good with that. Yeah. Sure. That sounds good. But, yeah, I'm happy to just upgrade it to that the super family. Thank you. Thanks. Could you just send me a confirmation email about that as well? Like, if you get a chance. Just a little bit. Thanks. Thank you. Thank you. Thank you. Appreciate it. 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How are you? Yeah. Good. I'm just calling just in regards to just with the Internet service that I've initially signed up for.\n\nI've connected everything and stuff. I chose so I'm on, like, super networks, And I chose Ultrafast, which was $1.00 $2.95 a month for the first year, and then goes to $1.20. It's when I connected, it's put me on a plan of 50 megabits per second down. So I'm wondering if you can adjust that plan for me. Well, yeah, because I signed up for the so it was 102 a month for the one that I selected when I initially set up the account and stuff.\n\nAnd it's put me on to let me see. Yeah. It's something like 50, but I'm not sorry. Let me just get the portal up. So so the current plan that I'm on is blitz 50 dash 20 megabits per second super, which is which is 72.\n\nIs that one on your page available for the one zero two for this service? What's that? Sorry? Yeah. So what?\n\nI haven't spoken to anyone. I just did it online. So this is the first person that I've spoken to regarding the the plan and things. So, yeah, I'm just wondering if, like, it's possible if I can get that 100, well, I think it was a thousand up and down for the $100 on the network that I'm connected to. Yeah.\n\nWhat's the thousand? Yeah. That's the one that I yeah. So that's the one that I signed up with. Yes, sir.\n\nYep. Mhmm. Yep. So if I can meet and then if I don't get, you know, to those speeds, would I be able to downgrade if that's like, I'll still be with, like, you as a provider, but is there a possibility I can downgrade the plan within the contract? Or okay.\n\nYeah. All fine. Yep. Mhmm. Is that the is that the ultra fast?\n\nWas that okay. What's what's a thousand Mbps? Like, what's the pricing and stuff? Like, is it is it available for this area? Yes.\n\nSo what so what would the costing be if you upgraded me for that? Mhmm. Yeah. I'd rather get down to 500 because 50 is a bit too slow. Yeah.\n\nThat's fine. Yep. Yeah. That's fine. We'll give it a go.\n\nWhat's what's the costing of it per month? Okay. So is there a fee to upgrade the plan? Yeah. Okay.\n\nYeah. We'll get this one. Yep. Yeah. I can run it.\n\nOkay. Sure. Alright. I'll I'll try I'll try the thousand. I can do a speed test now.\n\nYeah. Yeah. That's fine. Hi. Do you want me to do that for the modem as well or just the router?\n\nYep. Just give me a second. Yep. Sure. Alright.\n\nI just switched everything back on. Mhmm. Sure. And then how much does this plan cost a month? Sorry?\n\nMhmm. Oh, okay. Yeah. Sure. So the first six months is $1.00 2.\n\nYep. Sure. I'll give it a go once this boot is loading up still. Modem's ready. The router's just booting up.\n\nCome on. Taking a while to boot up. Alright. Still booting up. Sorry.\n\nAlright. There we go. Yeah. Okay. So I did one.\n\nOver Wi Fi scanning about 500 down and then 55 up. Yep. Okay. Yep. So I'm happy to just do the 500 then.\n\nYeah. That's fine. Yeah. So we're the super family. Yeah?\n\nYep. Mhmm. September the third. How often do you have to pay the invoices? Is it every three months?\n\nMhmm. Yep. Oh, okay. Okay. Got you.\n\nYep. Okay. Sure. Yep. Sure.\n\nNo. That should be it. Yeah. I'm I'm good with that. Yeah.\n\nSure. That sounds good. But, yeah, I'm happy to just upgrade it to that the super family. Thank you. Thanks.\n\nCould you just send me a confirmation email about that as well? Like, if you get a chance. Just a little bit. Thanks. Thank you.\n\nThank you. Thank you. Appreciate it. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":0.2642383277416229},{"text":"How are you?","start":5.04,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.23404854536056519},{"text":"Yeah.","start":9.12,"end":9.44,"sentiment":"neutral","sentiment_score":0.24898651242256165},{"text":"Good.","start":9.44,"end":9.94,"sentiment":"positive","sentiment_score":0.48244452476501465},{"text":"I'm just calling just in regards to just with the Internet service that I've initially signed up for.","start":10.16,"end":18.545,"sentiment":"neutral","sentiment_score":0.1207183866451184}],"sentiment":"neutral","sentiment_score":0.1612810816926261,"num_words":24,"start":4.7999997,"end":18.545},{"sentences":[{"text":"I've connected everything and stuff.","start":19.005,"end":20.865,"sentiment":"neutral","sentiment_score":0.13607523143291472},{"text":"I chose so I'm on, like, super networks, And I chose Ultrafast, which was $1.00 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and things.","start":145.56,"end":154.70499,"sentiment":"neutral","sentiment_score":-0.04299282422289252},{"text":"So, yeah, I'm just wondering if, like, it's possible if I can get that 100, well, I think it was a thousand up and down for the $100 on the network that I'm connected to.","start":157.56499,"end":174.6,"sentiment":"neutral","sentiment_score":0.08677927771849292},{"text":"Yeah.","start":183.365,"end":183.865,"sentiment":"neutral","sentiment_score":0.11506117880344392}],"sentiment":"neutral","sentiment_score":0.020288645470094298,"num_words":62,"start":143.0,"end":183.865},{"sentences":[{"text":"What's the thousand?","start":205.41,"end":206.47,"sentiment":"neutral","sentiment_score":0.025845545654495556},{"text":"Yeah.","start":212.685,"end":212.845,"sentiment":"neutral","sentiment_score":0.07034137099981308},{"text":"That's the one that I yeah.","start":212.845,"end":214.125,"sentiment":"neutral","sentiment_score":0.07911807795365651},{"text":"So that's the one that I signed up with.","start":214.125,"end":216.065,"sentiment":"neutral","sentiment_score":0.09348708763718605},{"text":"Yes, sir.","start":225.09999,"end":225.92,"sentiment":"neutral","sentiment_score":0.0682498998939991}],"sentiment":"neutral","sentiment_score":0.07621286020037674,"num_words":21,"start":205.41,"end":225.92},{"sentences":[{"text":"Yep.","start":242.39499,"end":242.89499,"sentiment":"neutral","sentiment_score":-0.19061312079429624},{"text":"Mhmm.","start":245.83499,"end":246.33499,"sentiment":"neutral","sentiment_score":-0.08125457167625427},{"text":"Yep.","start":247.11499,"end":247.61499,"sentiment":"neutral","sentiment_score":-0.04908338189125061},{"text":"So if I can meet and then if I don't get, you know, to those speeds, would I be able to downgrade if that's like, I'll still be with, like, you as a provider, but is there a possibility I can downgrade the plan within the contract?","start":255.32,"end":268.825,"sentiment":"neutral","sentiment_score":-0.09689327012351219},{"text":"Or okay.","start":268.825,"end":270.045,"sentiment":"neutral","sentiment_score":0.008130542933940887}],"sentiment":"neutral","sentiment_score":-0.09343603239036523,"num_words":52,"start":242.39499,"end":270.045},{"sentences":[{"text":"Yeah.","start":276.025,"end":276.505,"sentiment":"neutral","sentiment_score":0.08990487456321716},{"text":"All fine.","start":276.505,"end":277.245,"sentiment":"neutral","sentiment_score":0.2326369434595108},{"text":"Yep.","start":285.44,"end":285.94,"sentiment":"neutral","sentiment_score":0.1040051206946373},{"text":"Mhmm.","start":286.88,"end":287.38,"sentiment":"neutral","sentiment_score":0.05819185823202133},{"text":"Is that the is that the ultra fast?","start":289.2,"end":292.485,"sentiment":"neutral","sentiment_score":0.01389961945824325}],"sentiment":"neutral","sentiment_score":0.06373636123652641,"num_words":13,"start":276.025,"end":292.485},{"sentences":[{"text":"Was that okay.","start":292.72498,"end":299.38498,"sentiment":"neutral","sentiment_score":0.1056663195292155},{"text":"What's what's a thousand Mbps?","start":300.085,"end":305.38498,"sentiment":"neutral","sentiment_score":0.1345437228679657},{"text":"Like, what's the pricing and stuff?","start":308.42,"end":310.02,"sentiment":"neutral","sentiment_score":0.04562455850342909},{"text":"Like, is it is it available for this area?","start":310.02,"end":312.52,"sentiment":"neutral","sentiment_score":0.04443062883284357},{"text":"Yes.","start":321.22,"end":321.72,"sentiment":"neutral","sentiment_score":0.004762432537972927}],"sentiment":"neutral","sentiment_score":0.06950429233256727,"num_words":24,"start":292.72498,"end":321.72},{"sentences":[{"text":"So what so what would the costing be if you upgraded me for that?","start":321.92502,"end":325.46503,"sentiment":"neutral","sentiment_score":-0.004098675745938506},{"text":"Mhmm.","start":330.64502,"end":331.14502,"sentiment":"neutral","sentiment_score":0.21990127861499784},{"text":"Yeah.","start":338.22,"end":338.46002,"sentiment":"neutral","sentiment_score":-0.03845376521348953},{"text":"I'd rather get down to 500 because 50 is a bit too slow.","start":338.46002,"end":341.44,"sentiment":"neutral","sentiment_score":-0.13155637824764618},{"text":"Yeah.","start":350.14,"end":350.38,"sentiment":"neutral","sentiment_score":0.04197220504283905}],"sentiment":"neutral","sentiment_score":-0.05147315530727307,"num_words":30,"start":321.92502,"end":350.38},{"sentences":[{"text":"That's fine.","start":350.38,"end":351.2,"sentiment":"neutral","sentiment_score":0.2679392844438553},{"text":"Yep.","start":351.765,"end":352.265,"sentiment":"neutral","sentiment_score":0.16165092587471008},{"text":"Yeah.","start":358.725,"end":359.045,"sentiment":"neutral","sentiment_score":0.19471889734268188},{"text":"That's fine.","start":359.045,"end":359.605,"sentiment":"positive","sentiment_score":0.3335849791765213},{"text":"We'll give it a go.","start":359.605,"end":360.74503,"sentiment":"positive","sentiment_score":0.40918877720832825}],"sentiment":"neutral","sentiment_score":0.3277602033181624,"num_words":11,"start":350.38,"end":360.74503},{"sentences":[{"text":"What's what's the costing of it per month?","start":361.92502,"end":366.17,"sentiment":"neutral","sentiment_score":0.013970044208690524},{"text":"Okay.","start":385.585,"end":386.085,"sentiment":"neutral","sentiment_score":0.057427410036325455},{"text":"So is there a fee to upgrade the plan?","start":386.785,"end":388.965,"sentiment":"neutral","sentiment_score":0.001915372804635101},{"text":"Yeah.","start":395.37,"end":395.87,"sentiment":"neutral","sentiment_score":0.044004686176776886},{"text":"Okay.","start":396.97,"end":397.05002,"sentiment":"neutral","sentiment_score":0.05321338772773743}],"sentiment":"neutral","sentiment_score":0.014182209642603994,"num_words":20,"start":361.92502,"end":397.05002},{"sentences":[{"text":"Yeah.","start":397.05002,"end":397.45,"sentiment":"neutral","sentiment_score":0.05866096913814545},{"text":"We'll get this one.","start":397.45,"end":399.15,"sentiment":"neutral","sentiment_score":0.059354317374527454},{"text":"Yep.","start":403.29,"end":403.79,"sentiment":"neutral","sentiment_score":0.06512772291898727},{"text":"Yeah.","start":410.66498,"end":410.905,"sentiment":"neutral","sentiment_score":0.11665859818458556},{"text":"I can run it.","start":410.905,"end":411.965,"sentiment":"neutral","sentiment_score":0.1516096219420433}],"sentiment":"neutral","sentiment_score":0.09857300431890921,"num_words":11,"start":397.05002,"end":411.965},{"sentences":[{"text":"Okay.","start":414.185,"end":414.425,"sentiment":"neutral","sentiment_score":0.06419256329536438},{"text":"Sure.","start":414.425,"end":414.925,"sentiment":"neutral","sentiment_score":0.08892485499382019},{"text":"Alright.","start":416.34497,"end":416.66498,"sentiment":"neutral","sentiment_score":0.11672572791576384},{"text":"I'll I'll try I'll try the thousand.","start":416.66498,"end":418.8,"sentiment":"neutral","sentiment_score":0.0622741486877203},{"text":"I can do a speed test now.","start":418.8,"end":420.5,"sentiment":"neutral","sentiment_score":0.26282960176467896}],"sentiment":"neutral","sentiment_score":0.14973937643363194,"num_words":17,"start":414.185,"end":420.5},{"sentences":[{"text":"Yeah.","start":431.28,"end":431.44,"sentiment":"neutral","sentiment_score":0.123235784471035},{"text":"Yeah.","start":431.44,"end":431.6,"sentiment":"neutral","sentiment_score":0.1658131778240204},{"text":"That's fine.","start":431.6,"end":432.34,"sentiment":"neutral","sentiment_score":0.2551235556602478},{"text":"Hi.","start":700.46,"end":700.96,"sentiment":"neutral","sentiment_score":0.11470182985067368},{"text":"Do you want me to do that for the modem as well or just the router?","start":711.11505,"end":714.895,"sentiment":"neutral","sentiment_score":0.06811449630185962}],"sentiment":"neutral","sentiment_score":0.09542046877599898,"num_words":21,"start":431.28,"end":714.895},{"sentences":[{"text":"Yep.","start":718.395,"end":718.875,"sentiment":"neutral","sentiment_score":0.20209920406341553},{"text":"Just give me a second.","start":718.875,"end":720.255,"sentiment":"neutral","sentiment_score":0.16994815766811372},{"text":"Yep.","start":729.56,"end":730.06,"sentiment":"positive","sentiment_score":0.3471137285232544},{"text":"Sure.","start":734.92,"end":735.42,"sentiment":"neutral","sentiment_score":0.20848077535629272},{"text":"Alright.","start":749.685,"end":750.185,"sentiment":"neutral","sentiment_score":0.26380455493927}],"sentiment":"neutral","sentiment_score":0.2079154501358668,"num_words":9,"start":718.395,"end":750.185},{"sentences":[{"text":"I just switched everything back on.","start":750.485,"end":752.425,"sentiment":"neutral","sentiment_score":0.29976434508959454},{"text":"Mhmm.","start":763.53,"end":764.03,"sentiment":"neutral","sentiment_score":0.12174027413129808},{"text":"Sure.","start":775.595,"end":776.095,"sentiment":"neutral","sentiment_score":0.1151311919093132},{"text":"And then how much does this plan cost a month?","start":778.15497,"end":780.895,"sentiment":"neutral","sentiment_score":0.04879412241280079},{"text":"Sorry?","start":781.08997,"end":781.58997,"sentiment":"neutral","sentiment_score":0.0028914231806993484}],"sentiment":"neutral","sentiment_score":0.1329626412572045,"num_words":19,"start":750.485,"end":781.58997},{"sentences":[{"text":"Mhmm.","start":793.8,"end":794.05,"sentiment":"neutral","sentiment_score":0.032960180193185806},{"text":"Oh, okay.","start":794.05,"end":794.79,"sentiment":"neutral","sentiment_score":0.07324046641588211},{"text":"Yeah.","start":797.065,"end":797.305,"sentiment":"neutral","sentiment_score":0.04945690929889679},{"text":"Sure.","start":797.305,"end":797.805,"sentiment":"neutral","sentiment_score":0.07302985340356827},{"text":"So the first six months is $1.00 2.","start":798.425,"end":801.22504,"sentiment":"neutral","sentiment_score":0.05262013338506222}],"sentiment":"neutral","sentiment_score":0.055606841754454836,"num_words":13,"start":793.8,"end":801.22504},{"sentences":[{"text":"Yep.","start":801.22504,"end":801.625,"sentiment":"neutral","sentiment_score":0.10868962109088898},{"text":"Sure.","start":801.625,"end":802.125,"sentiment":"neutral","sentiment_score":0.1256721019744873},{"text":"I'll give it a go once this boot is loading up still.","start":803.465,"end":807.005,"sentiment":"neutral","sentiment_score":0.20478742942214012},{"text":"Modem's ready.","start":810.62,"end":811.68,"sentiment":"neutral","sentiment_score":0.23137516528367996},{"text":"The router's just booting up.","start":811.89996,"end":813.68,"sentiment":"neutral","sentiment_score":0.1384318232536316}],"sentiment":"neutral","sentiment_score":0.1831771582365036,"num_words":21,"start":801.22504,"end":813.68},{"sentences":[{"text":"Come on.","start":847.66003,"end":848.48004,"sentiment":"neutral","sentiment_score":0.07272868975996971},{"text":"Taking a while to boot up.","start":865.44,"end":866.98004,"sentiment":"neutral","sentiment_score":0.02913432630399863},{"text":"Alright.","start":892.32996,"end":892.82996,"sentiment":"neutral","sentiment_score":0.12085001915693284},{"text":"Still booting up.","start":927.73,"end":929.02997,"sentiment":"neutral","sentiment_score":0.10008835047483444},{"text":"Sorry.","start":929.49,"end":929.99,"sentiment":"neutral","sentiment_score":0.05227513611316681}],"sentiment":"neutral","sentiment_score":0.061050272618348785,"num_words":13,"start":847.66003,"end":929.99},{"sentences":[{"text":"Alright.","start":948.12,"end":948.36,"sentiment":"neutral","sentiment_score":0.1839548945426941},{"text":"There we go.","start":948.36,"end":962.835,"sentiment":"neutral","sentiment_score":0.20200785994529724},{"text":"Yeah.","start":999.78503,"end":1000.025,"sentiment":"neutral","sentiment_score":0.14041884243488312},{"text":"Okay.","start":1000.025,"end":1000.42505,"sentiment":"neutral","sentiment_score":0.12682676315307617},{"text":"So I did one.","start":1000.42505,"end":1001.645,"sentiment":"neutral","sentiment_score":0.13446610048413277}],"sentiment":"neutral","sentiment_score":0.1595088481903076,"num_words":10,"start":948.12,"end":1001.645},{"sentences":[{"text":"Over Wi Fi scanning about 500 down and then 55 up.","start":1003.88995,"end":1010.06995,"sentiment":"neutral","sentiment_score":0.07418210465799678},{"text":"Yep.","start":1020.605,"end":1021.105,"sentiment":"neutral","sentiment_score":-0.013772349804639816},{"text":"Okay.","start":1028.685,"end":1029.185,"sentiment":"neutral","sentiment_score":-0.02975156344473362},{"text":"Yep.","start":1032.74,"end":1033.24,"sentiment":"neutral","sentiment_score":0.02684098295867443},{"text":"So I'm happy to just do the 500 then.","start":1035.94,"end":1038.44,"sentiment":"positive","sentiment_score":0.5455812580055661}],"sentiment":"neutral","sentiment_score":0.24824137143466785,"num_words":23,"start":1003.88995,"end":1038.44},{"sentences":[{"text":"Yeah.","start":1042.74,"end":1043.24,"sentiment":"neutral","sentiment_score":0.1166485995054245},{"text":"That's fine.","start":1043.2999,"end":1044.12,"sentiment":"neutral","sentiment_score":0.21111474931240082},{"text":"Yeah.","start":1046.755,"end":1047.255,"sentiment":"neutral","sentiment_score":0.13593649864196777},{"text":"So we're the super family.","start":1048.595,"end":1050.355,"sentiment":"neutral","sentiment_score":0.2377243310213089},{"text":"Yeah?","start":1050.355,"end":1050.855,"sentiment":"neutral","sentiment_score":0.15565818548202515}],"sentiment":"neutral","sentiment_score":0.20190944373607636,"num_words":10,"start":1042.74,"end":1050.855},{"sentences":[{"text":"Yep.","start":1054.0349,"end":1054.5349,"sentiment":"neutral","sentiment_score":0.16895483434200287},{"text":"Mhmm.","start":1072.8899,"end":1073.0499,"sentiment":"neutral","sentiment_score":0.04259888082742691},{"text":"September the third.","start":1073.0499,"end":1074.2699,"sentiment":"neutral","sentiment_score":0.03747333213686943},{"text":"How often do you have to pay the invoices?","start":1075.805,"end":1078.225,"sentiment":"neutral","sentiment_score":0.023836395392815273},{"text":"Is it every three months?","start":1078.605,"end":1079.905,"sentiment":"neutral","sentiment_score":0.013122584298253059}],"sentiment":"neutral","sentiment_score":0.03179548376877057,"num_words":19,"start":1054.0349,"end":1079.905},{"sentences":[{"text":"Mhmm.","start":1087.165,"end":1087.665,"sentiment":"neutral","sentiment_score":0.04157686233520508},{"text":"Yep.","start":1093.6001,"end":1093.8401,"sentiment":"neutral","sentiment_score":0.07852397859096527},{"text":"Oh, okay.","start":1093.8401,"end":1094.4801,"sentiment":"neutral","sentiment_score":0.08884933590888977},{"text":"Okay.","start":1094.4801,"end":1094.8,"sentiment":"neutral","sentiment_score":0.07562916725873947},{"text":"Got you.","start":1094.8,"end":1095.54,"sentiment":"neutral","sentiment_score":0.11223002150654793}],"sentiment":"neutral","sentiment_score":0.08541267471654075,"num_words":7,"start":1087.165,"end":1095.54},{"sentences":[{"text":"Yep.","start":1099.6001,"end":1100.1001,"sentiment":"neutral","sentiment_score":0.11628192663192748},{"text":"Okay.","start":1100.2401,"end":1100.7401,"sentiment":"neutral","sentiment_score":0.13060736656188965},{"text":"Sure.","start":1101.68,"end":1102.18,"sentiment":"neutral","sentiment_score":0.16504663228988647},{"text":"Yep.","start":1104.825,"end":1105.325,"sentiment":"neutral","sentiment_score":0.13573265075683594},{"text":"Sure.","start":1106.825,"end":1107.325,"sentiment":"neutral","sentiment_score":0.0784025490283966}],"sentiment":"neutral","sentiment_score":0.12521422505378724,"num_words":5,"start":1099.6001,"end":1107.325},{"sentences":[{"text":"No.","start":1108.505,"end":1108.905,"sentiment":"neutral","sentiment_score":0.003328310325741768},{"text":"That should be it.","start":1108.905,"end":1110.445,"sentiment":"neutral","sentiment_score":0.0346466563642025},{"text":"Yeah.","start":1111.465,"end":1111.785,"sentiment":"neutral","sentiment_score":0.11792533844709396},{"text":"I'm I'm good with that.","start":1111.785,"end":1113.085,"sentiment":"positive","sentiment_score":0.39000099897384644},{"text":"Yeah.","start":1119.99,"end":1120.3099,"sentiment":"neutral","sentiment_score":0.1310517191886902}],"sentiment":"neutral","sentiment_score":0.19507474902396402,"num_words":12,"start":1108.505,"end":1120.3099},{"sentences":[{"text":"Sure.","start":1120.3099,"end":1120.8099,"sentiment":"neutral","sentiment_score":0.15822914242744446},{"text":"That sounds good.","start":1121.75,"end":1122.87,"sentiment":"positive","sentiment_score":0.38119324048360187},{"text":"But, yeah, I'm happy to just upgrade it to that the super family.","start":1122.87,"end":1128.41,"sentiment":"positive","sentiment_score":0.6483731063512655},{"text":"Thank you.","start":1131.99,"end":1132.725,"sentiment":"positive","sentiment_score":0.5754134953022003},{"text":"Thanks.","start":1134.645,"end":1135.125,"sentiment":"positive","sentiment_score":0.4936673045158386}],"sentiment":"positive","sentiment_score":0.5687576770782471,"num_words":20,"start":1120.3099,"end":1135.125},{"sentences":[{"text":"Could you just send me a confirmation email about that as well?","start":1135.125,"end":1138.245,"sentiment":"neutral","sentiment_score":0.31805498401323956},{"text":"Like, if you get a chance.","start":1138.245,"end":1139.5449,"sentiment":"neutral","sentiment_score":0.2088121846318245},{"text":"Just a little bit.","start":1140.8049,"end":1141.945,"sentiment":"neutral","sentiment_score":0.08742064796388149},{"text":"Thanks.","start":1142.245,"end":1142.745,"sentiment":"positive","sentiment_score":0.5791925191879272},{"text":"Thank you.","start":1143.285,"end":1144.025,"sentiment":"positive","sentiment_score":0.3438810557126999}],"sentiment":"neutral","sentiment_score":0.267446805536747,"num_words":25,"start":1135.125,"end":1144.025},{"sentences":[{"text":"Thank you.","start":1144.965,"end":1145.785,"sentiment":"positive","sentiment_score":0.4911634624004364},{"text":"Thank you.","start":1145.845,"end":1146.085,"sentiment":"positive","sentiment_score":0.6673969328403473},{"text":"Appreciate it.","start":1146.085,"end":1147.125,"sentiment":"positive","sentiment_score":0.7366902232170105},{"text":"Bye.","start":1147.125,"end":1147.625,"sentiment":"neutral","sentiment_score":-0.09733272343873978}],"sentiment":"positive","sentiment_score":0.527595501925264,"num_words":7,"start":1144.965,"end":1147.625}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Ertle tech support.\n\nChannel 1: Hi.\n\nChannel 0: How can\n\nChannel 1: How are\n\nChannel 0: I\n\nChannel 1: you?\n\nChannel 0: yes? I'm speaking to you, Preston. How are you?\n\nChannel 1: Yeah. Good. I'm just calling just in regards to just with the Internet service that I've initially signed up for. I've connected everything and stuff.\n\nChannel 0: Mhmm.\n\nChannel 1: I chose so I'm on, like, super networks, And I chose Ultrafast, which was $1.00 $2.95 a month for the first year, and then goes to $1.20. It's when I connected, it's put me on a plan of 50 megabits per second down. So I'm wondering if you can adjust that plan for me.\n\nChannel 0: You mean you wanted to upgrade your plan?\n\nChannel 1: Well, yeah, because I signed up for the so it was 102 a month for the one that I selected when I initially set up the account and stuff. And it's put me on to let me see.\n\nChannel 0: 50.\n\nChannel 1: Yeah. It's something like 50, but I'm not sorry. Let me just get the portal up. So so the current plan that I'm on is blitz 50 dash 20 megabits per second super,\n\nChannel 0: Mhmm. Yeah. That's correct.\n\nChannel 1: which is which is 72. Is that one on your page available for the one zero two for this service?\n\nChannel 0: Upon checking here on the your order, there's no plan selected. So you spoke with other representative regarding your plan. Is that correct?\n\nChannel 1: What's that? Sorry?\n\nChannel 0: Upon checking here on your order, there's no plan included, only the router and the twelve month contract. So may\n\nChannel 1: Yeah.\n\nChannel 0: I know who do you\n\nChannel 1: So\n\nChannel 0: spoke\n\nChannel 1: what?\n\nChannel 0: with confirming your\n\nChannel 1: I haven't spoken to anyone. I just did it online. So this is the first person that I've spoken to regarding the the plan and things.\n\nChannel 0: Yes.\n\nChannel 1: So, yeah, I'm just wondering if, like, it's possible if I can get that 100, well, I think it was a thousand up and down for the $100 on the network that I'm connected to.\n\nChannel 0: Actually, we can upgrade your plan. So your current plan right now is 50 over 20 MBPS,\n\nChannel 1: Yeah.\n\nChannel 0: which is, like yeah. Let me just check. Okay. So you wanted to upgrade to 500 and b p s instead? 1,000.\n\nChannel 1: What's the thousand?\n\nChannel 0: Because we do have ultra fast, a super 1,000\n\nChannel 1: Yeah.\n\nChannel 0: over\n\nChannel 1: That's\n\nChannel 0: one\n\nChannel 1: the\n\nChannel 0: thousand.\n\nChannel 1: one that I yeah. So that's the one that I signed up with.\n\nChannel 0: Okay. I think there's just a confusion because your current plan right now is 50 over 20\n\nChannel 1: Yes,\n\nChannel 0: MBPS.\n\nChannel 1: sir.\n\nChannel 0: But please do note that under the 1,000 MBPS, it's not guaranteed that even though we upgrade your plan to 1,000, it's not guaranteed that you'll get that speed because\n\nChannel 1: Yep.\n\nChannel 0: it's that's just a fiber boost upgrade.\n\nChannel 1: Mhmm.\n\nChannel 0: So it really\n\nChannel 1: Yep.\n\nChannel 0: depends on the router you're using and in the area if the one if you can get the 1,000\n\nChannel 1: So if\n\nChannel 0: MBPS.\n\nChannel 1: I can meet and then if I don't get, you know, to those speeds, would I be able to downgrade if that's like, I'll still be with, like, you as a provider, but is there a possibility I can downgrade the plan within the\n\nChannel 0: Yeah.\n\nChannel 1: contract? Or okay.\n\nChannel 0: Yeah. We can down downgrade it if ever bring it back to 50 MBP instead. Because\n\nChannel 1: Yeah.\n\nChannel 0: the actual\n\nChannel 1: All fine.\n\nChannel 0: plan the actual plan speed for 1,000 fiber boost is 500 over 50 MBPS.\n\nChannel 1: Yep. Mhmm.\n\nChannel 0: Yeah. But\n\nChannel 1: Is that the\n\nChannel 0: we do\n\nChannel 1: is that the\n\nChannel 0: mhmm.\n\nChannel 1: ultra fast? Was that\n\nChannel 0: Yeah. That's our fastest one, 500 MBPS.\n\nChannel 1: okay. What's what's a thousand Mbps? Like, what's the pricing and stuff? Like, is it is it available for this area?\n\nChannel 0: Actually, we cannot confirm first until we try to upgrade you.\n\nChannel 1: Yes. So what\n\nChannel 0: Yeah.\n\nChannel 1: so what would\n\nChannel 0: K.\n\nChannel 1: the costing be if you upgraded me for that?\n\nChannel 0: I can upgrade you now within this\n\nChannel 1: Mhmm.\n\nChannel 0: day. And if ever you did not get the 1,000 MBPS, we can bring it back to 50 MBPS instead.\n\nChannel 1: Yeah. I'd rather get down to 500 because 50 is a\n\nChannel 0: Yeah.\n\nChannel 1: bit too slow.\n\nChannel 0: Because it the 1,000 MBPS is a boost only. It's not it's not guaranteed that it's\n\nChannel 1: Yeah.\n\nChannel 0: fully\n\nChannel 1: That's\n\nChannel 0: supported\n\nChannel 1: fine.\n\nChannel 0: in the area,\n\nChannel 1: Yep.\n\nChannel 0: and the service may operate at the actual base plan speed, which is 500 MBPS if ever.\n\nChannel 1: Yeah. That's fine. We'll give it a go.\n\nChannel 0: Mhmm.\n\nChannel 1: What's what's the costing of it per month?\n\nChannel 0: I can upgrade this one for now for free. And if it work or if you want the upgraded plan, we can proceed with it. So you'll be receiving your first invoice for the upgraded plan next month.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So is there\n\nChannel 0: If\n\nChannel 1: a\n\nChannel 0: ever.\n\nChannel 1: fee to upgrade the plan?\n\nChannel 0: Mhmm. I can try to upgrade the plan now while you're on the line.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: We'll\n\nChannel 0: Then\n\nChannel 1: get\n\nChannel 0: after\n\nChannel 1: this\n\nChannel 0: that,\n\nChannel 1: one.\n\nChannel 0: we can run a speed test on your end, then\n\nChannel 1: Yep.\n\nChannel 0: just get back to us if you did not get a boosted plan, which is 1,000. But\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: I can\n\nChannel 0: should\n\nChannel 1: run\n\nChannel 0: be able\n\nChannel 1: it.\n\nChannel 0: to get the 500\n\nChannel 1: Okay.\n\nChannel 0: around\n\nChannel 1: Sure.\n\nChannel 0: 500 MBPS. Yeah.\n\nChannel 1: Alright. I'll I'll try I'll try the\n\nChannel 0: Okay.\n\nChannel 1: thousand. I can do a speed test now.\n\nChannel 0: Sure. Mhmm. Okay. Sure. Hang on.\n\nLet me just upgrade it. Is it okay if I put you on hold while I'm doing it?\n\nChannel 1: Yeah. Yeah. That's fine.\n\nChannel 0: Okay. Hang on. Hello, Damian?\n\nChannel 1: Hi.\n\nChannel 0: Yeah. Is it okay if we, like, reboot the router? Like, just turn it off for ten seconds then turn it back on.\n\nChannel 1: Do you want me\n\nChannel 0: So\n\nChannel 1: to do that for the modem as well or just the router?\n\nChannel 0: we yeah. Can we do it both?\n\nChannel 1: Yep. Just give me a second.\n\nChannel 0: Yeah. So we have successfully did the upgrade.\n\nChannel 1: Yep.\n\nChannel 0: We just need to reboot the router then take a speed test.\n\nChannel 1: Sure. Alright. I just switched everything back on.\n\nChannel 0: Can yeah. Can we do a speed test via ocular, the speedtest.net?\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. Because that's that website has an accurate result. That's what we're using.\n\nChannel 1: Sure. And then how much does this plan cost a month? Sorry?\n\nChannel 0: So its original price is $120.95. But for the first six months, it'll be only 102.90\n\nChannel 1: Mhmm.\n\nChannel 0: $5,\n\nChannel 1: Oh, okay.\n\nChannel 0: and there's a 15% discount if\n\nChannel 1: Yeah.\n\nChannel 0: ever.\n\nChannel 1: Sure.\n\nChannel 0: Mhmm.\n\nChannel 1: So the first six months\n\nChannel 0: Yeah.\n\nChannel 1: is $1.00 2. Yep. Sure.\n\nChannel 0: Mhmm.\n\nChannel 1: I'll give it a go once this boot is loading up still. Modem's ready. The router's just booting up. Come on. Taking a while to boot up.\n\nChannel 0: Yeah.\n\nChannel 1: Alright. Still booting up. Sorry.\n\nChannel 0: Yes. Don't worry. Sometimes it takes a few minutes.\n\nChannel 1: Alright. There we go. Yeah. Okay. So I did one.\n\nOver Wi Fi scanning about 500 down\n\nChannel 0: Mhmm.\n\nChannel 1: and then 55 up.\n\nChannel 0: Mhmm. Okay. I see. So you're getting the actual plan speed. Yeah.\n\nSo\n\nChannel 1: Yep.\n\nChannel 0: that means your the service location is not compatible with the Fiverr Boost, so you won't be able to\n\nChannel 1: Okay.\n\nChannel 0: get the 1,000 speed. You'll only be getting the 500 over\n\nChannel 1: Yep.\n\nChannel 0: 50 MBPS.\n\nChannel 1: So I'm happy to just do the 500 then.\n\nChannel 0: Okay. So we're going to proceed with the upgrade now?\n\nChannel 1: Yeah.\n\nChannel 0: Will\n\nChannel 1: That's\n\nChannel 0: continue\n\nChannel 1: fine.\n\nChannel 0: then? Okay. Sure.\n\nChannel 1: Yeah. So\n\nChannel 0: Okay\n\nChannel 1: we're the\n\nChannel 0: then.\n\nChannel 1: super family. Yeah?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Yep.\n\nChannel 0: So for your first invoice, since there's a free first free month and you have a front payment. Is that correct? You will receive your first invoice on September 3.\n\nChannel 1: Mhmm. September\n\nChannel 0: So\n\nChannel 1: the\n\nChannel 0: first\n\nChannel 1: third.\n\nChannel 0: week of September. Yeah.\n\nChannel 1: How often do you have to pay the invoices? Is it every three months?\n\nChannel 0: It is every month. But since you have a front payment\n\nChannel 1: Mhmm.\n\nChannel 0: and there's a free month, July and August is already credited.\n\nChannel 1: Yep. Oh, okay.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: you'll receive\n\nChannel 1: Got you.\n\nChannel 0: yeah. You'll be receiving your first invoice in the first week of September,\n\nChannel 1: Yep. Okay.\n\nChannel 0: which is the\n\nChannel 1: Sure.\n\nChannel 0: upgraded plan.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Sure.\n\nChannel 0: Anything else?\n\nChannel 1: No. That should be it.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: I'm I'm good with that.\n\nChannel 0: Okay. Sure. Just give us a callback then if you run into any issues so we can assist if ever.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Okay.\n\nChannel 1: That\n\nChannel 0: Thank\n\nChannel 1: sounds\n\nChannel 0: you.\n\nChannel 1: good. But, yeah,\n\nChannel 0: Yeah.\n\nChannel 1: I'm happy to just upgrade it to that the super family.\n\nChannel 0: Okay. I'll take a note on that one.\n\nChannel 1: Thank you. Thanks. Could you just send me a confirmation email about that as well? Like, if you get a chance.\n\nChannel 0: Okay.\n\nChannel 1: Just\n\nChannel 0: Sure.\n\nChannel 1: a little bit. Thanks.\n\nChannel 0: Mhmm. I'll send\n\nChannel 1: Thank\n\nChannel 0: you\n\nChannel 1: you.\n\nChannel 0: an email as well. Thank\n\nChannel 1: Thank\n\nChannel 0: you. Bye.\n\nChannel 1: you. Thank you. Appreciate it. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.1415136754512787},{"text":"Good morning.","start":0.79999995,"end":1.52,"sentiment":"positive","sentiment_score":0.43498001992702484},{"text":"This is Maureen from Ertle tech support.","start":1.52,"end":4.1,"sentiment":"positive","sentiment_score":0.3457090641771044}],"sentiment":"positive","sentiment_score":0.3431437164545059,"channel":0,"num_words":10,"start":0.39999998,"end":4.1},{"sentences":[{"text":"Hi.","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":0.2642383277416229}],"sentiment":"neutral","sentiment_score":0.2642383277416229,"channel":1,"num_words":1,"start":4.7999997,"end":5.04},{"sentences":[{"text":"How can","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.234065480530262}],"sentiment":"neutral","sentiment_score":0.234065480530262,"channel":0,"num_words":2,"start":4.7999997,"end":5.12},{"sentences":[{"text":"How are","start":5.04,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.2475835084915161}],"sentiment":"neutral","sentiment_score":0.2475835084915161,"channel":1,"num_words":2,"start":5.04,"end":5.2799997},{"sentences":[{"text":"I","start":5.12,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.2548912763595581}],"sentiment":"neutral","sentiment_score":0.2548912763595581,"channel":0,"num_words":1,"start":5.12,"end":5.2799997},{"sentences":[{"text":"you?","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.20697861909866333}],"sentiment":"neutral","sentiment_score":0.20697861909866333,"channel":1,"num_words":1,"start":5.2799997,"end":5.7799997},{"sentences":[{"text":"yes?","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":0.12341956794261932},{"text":"I'm speaking to you, Preston.","start":7.12,"end":8.16,"sentiment":"neutral","sentiment_score":0.14431369602680205},{"text":"How are you?","start":8.16,"end":8.9,"sentiment":"neutral","sentiment_score":0.22013774514198303}],"sentiment":"neutral","sentiment_score":0.1672668092780643,"channel":0,"num_words":9,"start":6.8799996,"end":8.9},{"sentences":[{"text":"Yeah.","start":9.12,"end":9.44,"sentiment":"neutral","sentiment_score":0.24898651242256165},{"text":"Good.","start":9.44,"end":9.94,"sentiment":"positive","sentiment_score":0.48244452476501465},{"text":"I'm just calling just in regards to just with the Internet service that I've initially signed up for.","start":10.16,"end":18.545,"sentiment":"neutral","sentiment_score":0.1207183866451184},{"text":"I've connected everything and stuff.","start":19.005,"end":20.865,"sentiment":"neutral","sentiment_score":0.13607523143291472}],"sentiment":"neutral","sentiment_score":0.14338952615857126,"channel":1,"num_words":25,"start":9.12,"end":20.865},{"sentences":[{"text":"Mhmm.","start":21.525,"end":22.025,"sentiment":"neutral","sentiment_score":0.020089861005544662}],"sentiment":"neutral","sentiment_score":0.020089861005544662,"channel":0,"num_words":1,"start":21.525,"end":22.025},{"sentences":[{"text":"I chose so I'm on, like, super networks, And I chose Ultrafast, which was $1.00 $2.95 a month for the first year, and then goes to $1.20.","start":22.685,"end":36.55,"sentiment":"neutral","sentiment_score":0.03685222083219775},{"text":"It's when I connected, it's put me on a plan of 50 megabits per second down.","start":38.77,"end":46.035,"sentiment":"neutral","sentiment_score":-0.0072771955747157335},{"text":"So I'm wondering if you can adjust that plan for me.","start":46.254997,"end":49.555,"sentiment":"neutral","sentiment_score":-0.0393737368285656}],"sentiment":"neutral","sentiment_score":0.008249328299253076,"channel":1,"num_words":54,"start":22.685,"end":49.555},{"sentences":[{"text":"You mean you wanted to upgrade your plan?","start":51.965,"end":54.225,"sentiment":"neutral","sentiment_score":-0.01922881370410323}],"sentiment":"neutral","sentiment_score":-0.01922881370410323,"channel":0,"num_words":8,"start":51.965,"end":54.225},{"sentences":[{"text":"Well, yeah, because I signed up for the so it was 102 a month for the one that I selected when I initially set up the account and stuff.","start":55.07,"end":64.61,"sentiment":"neutral","sentiment_score":0.027087146352077353},{"text":"And it's put me on to let me see.","start":65.005005,"end":70.545,"sentiment":"neutral","sentiment_score":-0.0097615375287003}],"sentiment":"neutral","sentiment_score":0.018359826485577383,"channel":1,"num_words":38,"start":55.07,"end":70.545},{"sentences":[{"text":"50.","start":70.18,"end":70.68,"sentiment":"neutral","sentiment_score":0.00577534781768918}],"sentiment":"neutral","sentiment_score":0.00577534781768918,"channel":0,"num_words":1,"start":70.18,"end":70.68},{"sentences":[{"text":"Yeah.","start":72.205,"end":72.605,"sentiment":"neutral","sentiment_score":0.022347185760736465},{"text":"It's something like 50, but I'm not sorry.","start":72.605,"end":78.43,"sentiment":"neutral","sentiment_score":-0.03242203430272639},{"text":"Let me just get the portal up.","start":79.049995,"end":80.67,"sentiment":"neutral","sentiment_score":0.01895901933312416},{"text":"So so the current plan that I'm on is blitz 50 dash 20 megabits per second super,","start":89.85,"end":96.455,"sentiment":"neutral","sentiment_score":0.04747165257439894}],"sentiment":"neutral","sentiment_score":0.021294004255623528,"channel":1,"num_words":33,"start":72.205,"end":96.455},{"sentences":[{"text":"Mhmm.","start":97.509995,"end":98.009995,"sentiment":"neutral","sentiment_score":0.008763877674937248},{"text":"Yeah.","start":98.07,"end":98.31,"sentiment":"neutral","sentiment_score":0.05605224519968033},{"text":"That's correct.","start":98.31,"end":99.21,"sentiment":"neutral","sentiment_score":0.09428587183356285}],"sentiment":"neutral","sentiment_score":0.06334696663543582,"channel":0,"num_words":4,"start":97.509995,"end":99.21},{"sentences":[{"text":"which is which is 72.","start":98.755005,"end":101.255005,"sentiment":"neutral","sentiment_score":0.03411848247051239},{"text":"Is that one on your page available for the one zero two for this service?","start":102.755005,"end":107.735,"sentiment":"neutral","sentiment_score":0.03748362461725871}],"sentiment":"neutral","sentiment_score":0.03664233908057213,"channel":1,"num_words":20,"start":98.755005,"end":107.735},{"sentences":[{"text":"Upon checking here on the your order, there's no plan selected.","start":113.015,"end":117.035,"sentiment":"neutral","sentiment_score":-0.22664387388662857},{"text":"So you spoke with other representative regarding your plan.","start":117.57,"end":121.43,"sentiment":"neutral","sentiment_score":-0.10686872568395403},{"text":"Is that correct?","start":121.89,"end":122.79,"sentiment":"neutral","sentiment_score":-0.06055294101436933}],"sentiment":"neutral","sentiment_score":-0.1581113029109395,"channel":0,"num_words":23,"start":113.015,"end":122.79},{"sentences":[{"text":"What's that?","start":123.645,"end":124.045,"sentiment":"neutral","sentiment_score":-0.1214585155248642},{"text":"Sorry?","start":124.045,"end":124.545,"sentiment":"neutral","sentiment_score":-0.1908101737499237}],"sentiment":"neutral","sentiment_score":-0.14457573493321738,"channel":1,"num_words":3,"start":123.645,"end":124.545},{"sentences":[{"text":"Upon checking here on your order, there's no plan included, only the router and the twelve month contract.","start":126.69,"end":135.735,"sentiment":"neutral","sentiment_score":-0.20847399243050152},{"text":"So may","start":136.355,"end":136.91501,"sentiment":"neutral","sentiment_score":-0.08072478696703911}],"sentiment":"neutral","sentiment_score":-0.19569907188415528,"channel":0,"num_words":20,"start":126.69,"end":136.91501},{"sentences":[{"text":"Yeah.","start":136.68001,"end":137.18001,"sentiment":"neutral","sentiment_score":-0.06397250294685364}],"sentiment":"neutral","sentiment_score":-0.06397250294685364,"channel":1,"num_words":1,"start":136.68001,"end":137.18001},{"sentences":[{"text":"I know who do you","start":136.91501,"end":139.395,"sentiment":"neutral","sentiment_score":-0.09294308423995971}],"sentiment":"neutral","sentiment_score":-0.09294308423995971,"channel":0,"num_words":5,"start":136.91501,"end":139.395},{"sentences":[{"text":"So","start":139.24,"end":139.48,"sentiment":"neutral","sentiment_score":-0.08412669599056244}],"sentiment":"neutral","sentiment_score":-0.08412669599056244,"channel":1,"num_words":1,"start":139.24,"end":139.48},{"sentences":[{"text":"spoke","start":139.395,"end":139.715,"sentiment":"neutral","sentiment_score":-0.058356255292892456}],"sentiment":"neutral","sentiment_score":-0.058356255292892456,"channel":0,"num_words":1,"start":139.395,"end":139.715},{"sentences":[{"text":"what?","start":139.48,"end":139.98,"sentiment":"neutral","sentiment_score":-0.08034145087003708}],"sentiment":"neutral","sentiment_score":-0.08034145087003708,"channel":1,"num_words":1,"start":139.48,"end":139.98},{"sentences":[{"text":"with confirming your","start":139.715,"end":141.495,"sentiment":"neutral","sentiment_score":-0.11184584349393845}],"sentiment":"neutral","sentiment_score":-0.11184584349393845,"channel":0,"num_words":3,"start":139.715,"end":141.495},{"sentences":[{"text":"I haven't spoken to anyone.","start":143.0,"end":144.28,"sentiment":"neutral","sentiment_score":-0.1538151830434799},{"text":"I just did it online.","start":144.28,"end":145.42,"sentiment":"neutral","sentiment_score":-0.08749575540423393},{"text":"So this is the first person that I've spoken to regarding the the plan and things.","start":145.56,"end":154.70499,"sentiment":"neutral","sentiment_score":-0.04299282422289252}],"sentiment":"neutral","sentiment_score":-0.07286307230018653,"channel":1,"num_words":26,"start":143.0,"end":154.70499},{"sentences":[{"text":"Yes.","start":155.93001,"end":156.43001,"sentiment":"neutral","sentiment_score":-0.056275129318237305}],"sentiment":"neutral","sentiment_score":-0.056275129318237305,"channel":0,"num_words":1,"start":155.93001,"end":156.43001},{"sentences":[{"text":"So, yeah, I'm just wondering if, like, it's possible if I can get that 100, well, I think it was a thousand up and down for the $100 on the network that I'm connected to.","start":157.56499,"end":174.6,"sentiment":"neutral","sentiment_score":0.08677927771849292}],"sentiment":"neutral","sentiment_score":0.08677927771849292,"channel":1,"num_words":35,"start":157.56499,"end":174.6},{"sentences":[{"text":"Actually, we can upgrade your plan.","start":176.88,"end":179.06,"sentiment":"neutral","sentiment_score":0.24759418268998465},{"text":"So your current plan right now is 50 over 20 MBPS,","start":179.28,"end":182.73999,"sentiment":"neutral","sentiment_score":0.11807208305055444}],"sentiment":"neutral","sentiment_score":0.1637857652762357,"channel":0,"num_words":17,"start":176.88,"end":182.73999},{"sentences":[{"text":"Yeah.","start":183.365,"end":183.865,"sentiment":"neutral","sentiment_score":0.11506117880344392}],"sentiment":"neutral","sentiment_score":0.11506117880344392,"channel":1,"num_words":1,"start":183.365,"end":183.865},{"sentences":[{"text":"which is, like yeah.","start":184.08,"end":185.54,"sentiment":"neutral","sentiment_score":0.07307613082230091},{"text":"Let me just check.","start":187.04,"end":193.30501,"sentiment":"neutral","sentiment_score":0.05859334487468004},{"text":"Okay.","start":193.445,"end":193.945,"sentiment":"neutral","sentiment_score":0.06033854931592941},{"text":"So you wanted to upgrade to 500 and b p s instead?","start":194.725,"end":199.785,"sentiment":"neutral","sentiment_score":0.0441968678496778},{"text":"1,000.","start":203.42,"end":204.16,"sentiment":"neutral","sentiment_score":0.031019393354654312}],"sentiment":"neutral","sentiment_score":0.05219992089339278,"channel":0,"num_words":22,"start":184.08,"end":204.16},{"sentences":[{"text":"What's the thousand?","start":205.41,"end":206.47,"sentiment":"neutral","sentiment_score":0.025845545654495556}],"sentiment":"neutral","sentiment_score":0.025845545654495556,"channel":1,"num_words":3,"start":205.41,"end":206.47},{"sentences":[{"text":"Because we do have ultra fast, a super 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one.","start":1129.825,"end":1131.6849,"sentiment":"positive","sentiment_score":0.36355504393577576}],"sentiment":"positive","sentiment_score":0.3560708276927471,"channel":0,"num_words":8,"start":1129.265,"end":1131.6849},{"sentences":[{"text":"Thank you.","start":1131.99,"end":1132.725,"sentiment":"positive","sentiment_score":0.5754134953022003},{"text":"Thanks.","start":1134.645,"end":1135.125,"sentiment":"positive","sentiment_score":0.4936673045158386},{"text":"Could you just send me a confirmation email about that as well?","start":1135.125,"end":1138.245,"sentiment":"neutral","sentiment_score":0.31805498401323956},{"text":"Like, if you get a chance.","start":1138.245,"end":1139.5449,"sentiment":"neutral","sentiment_score":0.2088121846318245}],"sentiment":"neutral","sentiment_score":0.3197155814795267,"channel":1,"num_words":21,"start":1131.99,"end":1139.5449},{"sentences":[{"text":"Okay.","start":1140.687,"end":1141.0869,"sentiment":"neutral","sentiment_score":0.16680647432804108}],"sentiment":"neutral","sentiment_score":0.16680647432804108,"channel":0,"num_words":1,"start":1140.687,"end":1141.0869},{"sentences":[{"text":"Just","start":1140.8049,"end":1141.125,"sentiment":"neutral","sentiment_score":0.1543767750263214}],"sentiment":"neutral","sentiment_score":0.1543767750263214,"channel":1,"num_words":1,"start":1140.8049,"end":1141.125},{"sentences":[{"text":"Sure.","start":1141.0869,"end":1141.5869,"sentiment":"neutral","sentiment_score":0.09654247015714644}],"sentiment":"neutral","sentiment_score":0.09654247015714644,"channel":0,"num_words":1,"start":1141.0869,"end":1141.5869},{"sentences":[{"text":"a little 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He chose a plan that was $1.00 a month for the first year and then went to $1.20 per month for the first year. The plan is not guaranteed and offers to upgrade if needed. The agent suggests downgrading the plan if the customer does not get the desired speed and offers a price quote for the upgrade. The agent provides instructions on how to upgrade the plan and confirms a price quote for the upgrade. The customer is informed of a discount and payment process for their first invoice, and the agent offers assistance if needed."},"intents":{"segments":[{"text":"I chose so I'm on, like, super networks, And I chose Ultrafast, which was $1.00 $2.95 a month for the first year, and then goes to $1.20. It's when I connected, it's put me on a plan of 50 megabits per second down. So I'm wondering if you can adjust that plan for me.","start_word":52,"end_word":105,"intents":[{"intent":"Adjust plan","confidence_score":0.05509529}]},{"text":"which is which is 72. Is that one on your page available for the one zero two for this service?","start_word":190,"end_word":209,"intents":[{"intent":"Check availability","confidence_score":0.036259625}]},{"text":"I know who do you So spoke what? with confirming your I haven't spoken to anyone. I just did it online. So this is the first person that I've spoken to regarding the the plan and things. Yes.","start_word":257,"end_word":294,"intents":[{"intent":"Confirm customer","confidence_score":0.023226285}]},{"text":"Actually, we can upgrade your plan.","start_word":330,"end_word":335,"intents":[{"intent":"Upgrade plan","confidence_score":0.5046485}]},{"text":"Because we do have ultra fast, a super 1,000 Yeah.","start_word":373,"end_word":382,"intents":[{"intent":"Get high speeds","confidence_score":0.00043516204}]},{"text":"Actually, we cannot confirm first until we try to upgrade you. Yes. So what Yeah.","start_word":614,"end_word":628,"intents":[{"intent":"Upgrade plan","confidence_score":0.4101865}]},{"text":"I can do a speed test now. Sure.","start_word":878,"end_word":885,"intents":[{"intent":"Take speed test","confidence_score":0.078619756}]},{"text":"I can do a speed test now. Sure. Mhmm.","start_word":878,"end_word":886,"intents":[{"intent":"Test modem","confidence_score":0.009589603}]},{"text":"Let me just upgrade it. Is it okay if I put you on hold while I'm doing it? Yeah.","start_word":890,"end_word":908,"intents":[{"intent":"Upgrade router","confidence_score":0.6978998}]},{"text":"Is it okay if we, like, reboot the router? Like, just turn it off for ten seconds then turn it back on. Do you want me So to do that for the modem as well or just the router? we yeah.","start_word":919,"end_word":959,"intents":[{"intent":"Reboot router","confidence_score":0.2678929}]},{"text":"And then how much does this plan cost a month? Sorry?","start_word":1027,"end_word":1037,"intents":[{"intent":"Check plan price","confidence_score":0.013027325}]},{"text":"So you're getting the actual plan speed. Yeah. So Yep. that means your the service location is not compatible with the Fiverr Boost, so you won't be able to Okay. get the 1,000 speed. You'll only be getting the 500 over Yep. 50 MBPS. So I'm happy to just do the 500 then. Okay. So we're going to proceed with the upgrade now? Yeah.","start_word":1149,"end_word":1212,"intents":[{"intent":"Upgrade plan","confidence_score":0.61704504}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1415136754512787},{"text":"Good morning. This is Maureen from Ertle tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3584336042404175},{"text":"How Hi. can How I are you? yes? I'm speaking to you, Preston. How are you? Yeah.","start_word":10,"end_word":26,"sentiment":"neutral","sentiment_score":0.1959686577320099},{"text":"Good.","start_word":27,"end_word":27,"sentiment":"positive","sentiment_score":0.48244452476501465},{"text":"I'm just calling just in regards to just with the Internet service that I've initially signed up for. I've connected everything and stuff. Mhmm. I chose so I'm on, like, super networks, And I chose Ultrafast, which was $1.00 $2.95 a month for the first year, and then goes to $1.20. It's when I connected, it's put me on a plan of 50 megabits per second down. So I'm wondering if you can adjust that plan for me. You mean you wanted to upgrade your plan? Well, yeah, because I signed up for the so it was 102 a month for the one that I selected when I initially set up the account and stuff. And it's put me on to let me see. 50. Yeah. It's something like 50, but I'm not sorry. Let me just get the portal up. So so the current plan that I'm on is blitz 50 dash 20 megabits per second super, Mhmm. Yeah. That's correct. which is which is 72. Is that one on your page available for the one zero two for this service? Upon checking here on the your order, there's no plan selected. So you spoke with other representative regarding your plan. Is that correct? What's that? Sorry? Upon checking here on your order, there's no plan included, only the router and the twelve month contract. So may Yeah. I know who do you So spoke what? with confirming your I haven't spoken to anyone. I just did it online. So this is the first person that I've spoken to regarding the the plan and things. Yes. So, yeah, I'm just wondering if, like, it's possible if I can get that 100, well, I think it was a thousand up and down for the $100 on the network that I'm connected to. Actually, we can upgrade your plan. So your current plan right now is 50 over 20 MBPS, Yeah. which is, like yeah. Let me just check. Okay. So you wanted to upgrade to 500 and b p s instead? 1,000. What's the thousand? Because we do have ultra fast, a super 1,000 Yeah. over That's one the thousand. one that I yeah. So that's the one that I signed up with. Okay. I think there's just a confusion because your current plan right now is 50 over 20 Yes, MBPS. sir. But please do note that under the 1,000 MBPS, it's not guaranteed that even though we upgrade your plan to 1,000, it's not guaranteed that you'll get that speed because Yep. it's that's just a fiber boost upgrade. Mhmm. So it really Yep. depends on the router you're using and in the area if the one if you can get the 1,000 So if MBPS. I can meet and then if I don't get, you know, to those speeds, would I be able to downgrade if that's like, I'll still be with, like, you as a provider, but is there a possibility I can downgrade the plan within the Yeah. contract? Or okay. Yeah. We can down downgrade it if ever bring it back to 50 MBP instead. Because the Yeah. actual All fine. plan the actual plan speed for 1,000 fiber boost is 500 over 50 MBPS. Yep. Mhmm. Yeah. But Is that the we do is that the mhmm. ultra fast? Was that Yeah.","start_word":28,"end_word":586,"sentiment":"neutral","sentiment_score":-0.016604912339014954},{"text":"That's our fastest one, 500 MBPS.","start_word":587,"end_word":592,"sentiment":"positive","sentiment_score":0.5739296674728394},{"text":"okay. What's what's a thousand Mbps? Like, what's the pricing and stuff? Like, is it is it available for this area? Actually, we cannot confirm first until we try to upgrade you. Yes. So what Yeah. so what would K. the costing be if you upgraded me for that? I can upgrade you now within this Mhmm. day. And if ever you did not get the 1,000 MBPS, we can bring it back to 50 MBPS instead. Yeah. I'd rather get down to 500 because 50 is a Yeah. bit too slow. Because it the 1,000 MBPS is a boost only. It's not it's not guaranteed that it's Yeah. fully That's supported fine. in the area, Yep. and the service may operate at the actual base plan speed, which is 500 MBPS if ever. Yeah. That's fine.","start_word":593,"end_word":729,"sentiment":"neutral","sentiment_score":0.02141079492866993},{"text":"We'll give it a go.","start_word":730,"end_word":734,"sentiment":"positive","sentiment_score":0.41146278381347656},{"text":"Mhmm. What's what's the costing of it per month? I can upgrade this one for now for free. And if it work or if you want the upgraded plan, we can proceed with it. So you'll be receiving your first invoice for the upgraded plan next month. Okay. Yeah. So is there If a ever. fee to upgrade the plan? Mhmm. I can try to upgrade the plan now while you're on the line. Yeah. Yeah. Okay. Yeah. Okay. We'll Then get after this that, one. we can run a speed test on your end, then Yep. just get back to us if you did not get a boosted plan, which is 1,000. But Yeah. you I can should run be able it. to get the 500 Okay. around Sure. 500 MBPS. Yeah. Alright. I'll I'll try I'll try the Okay. thousand. I can do a speed test now. Sure. Mhmm. Okay. Sure. Hang on. Let me just upgrade it. Is it okay if I put you on hold while I'm doing it? Yeah. Yeah. That's fine. Okay. Hang on. Hello, Damian? Hi. Yeah. Is it okay if we, like, reboot the router? Like, just turn it off for ten seconds then turn it back on. Do you want me So to do that for the modem as well or just the router? we yeah. Can we do it both? Yep. Just give me a second. Yeah.","start_word":735,"end_word":971,"sentiment":"neutral","sentiment_score":0.10600938097837102},{"text":"So we have successfully did the upgrade. Yep.","start_word":972,"end_word":979,"sentiment":"positive","sentiment_score":0.4818542003631592},{"text":"We just need to reboot the router then take a speed test. Sure. Alright. I just switched everything back on. Can yeah. Can we do a speed test via ocular, the speedtest.net? Mhmm. Yeah.","start_word":980,"end_word":1013,"sentiment":"neutral","sentiment_score":0.1924302279949188},{"text":"Because that's that website has an accurate result. That's what we're using.","start_word":1014,"end_word":1025,"sentiment":"positive","sentiment_score":0.3724800050258637},{"text":"Sure. And then how much does this plan cost a month? Sorry? So its original price is $120.95. But for the first six months, it'll be only 102.90 Mhmm. $5, Oh, okay. and there's a 15% discount if Yeah. ever. Sure. Mhmm. So the first six months Yeah. is $1.00 2. Yep. Sure. Mhmm. I'll give it a go once this boot is loading up still. Modem's ready. The router's just booting up. Come on. Taking a while to boot up. Yeah. Alright. Still booting up. Sorry. Yes. Don't worry. Sometimes it takes a few minutes. Alright. There we go. Yeah. Okay. So I did one. Over Wi Fi scanning about 500 down Mhmm. and then 55 up. Mhmm. Okay. I see. So you're getting the actual plan speed. Yeah. So Yep. that means your the service location is not compatible with the Fiverr Boost, so you won't be able to Okay. get the 1,000 speed. You'll only be getting the 500 over Yep. 50 MBPS.","start_word":1026,"end_word":1191,"sentiment":"neutral","sentiment_score":0.05925509661256549},{"text":"So I'm happy to just do the 500 then.","start_word":1192,"end_word":1200,"sentiment":"positive","sentiment_score":0.5445314645767212},{"text":"Okay. So we're going to proceed with the upgrade now? Yeah. Will That's continue fine. then? Okay. Sure. Yeah. So Okay we're the then. super family. Yeah? Yeah. That's correct. Yep. So for your first invoice, since there's a free first free month and you have a front payment. Is that correct? You will receive your first invoice on September 3. Mhmm. September So the first third. week of September. Yeah. How often do you have to pay the invoices? Is it every three months? It is every month. But since you have a front payment Mhmm. and there's a free month, July and August is already credited. Yep. Oh, okay. So Okay. you'll receive Got you. yeah. You'll be receiving your first invoice in the first week of September, Yep. Okay. which is the Sure. upgraded plan. Yep. Yeah. Okay. Sure. Anything else? No. That should be it. Mhmm. Yeah. Okay.","start_word":1201,"end_word":1352,"sentiment":"neutral","sentiment_score":0.11496944725513458},{"text":"I'm I'm good with that.","start_word":1353,"end_word":1357,"sentiment":"positive","sentiment_score":0.36786678433418274},{"text":"Okay. Sure. Just give us a callback then if you run into any issues so we can assist if ever. Yeah. Sure. Okay.","start_word":1358,"end_word":1380,"sentiment":"neutral","sentiment_score":0.18578897416591644},{"text":"That Thank sounds you. good.","start_word":1381,"end_word":1385,"sentiment":"positive","sentiment_score":0.42423442006111145},{"text":"But, yeah, Yeah.","start_word":1386,"end_word":1388,"sentiment":"neutral","sentiment_score":0.29715389013290405},{"text":"I'm happy to just upgrade it to that the super family.","start_word":1389,"end_word":1399,"sentiment":"positive","sentiment_score":0.7025867700576782},{"text":"Okay.","start_word":1400,"end_word":1400,"sentiment":"neutral","sentiment_score":0.30368131399154663},{"text":"I'll take a note on that one. Thank you. Thanks.","start_word":1401,"end_word":1410,"sentiment":"positive","sentiment_score":0.4121438264846802},{"text":"Could you just send me a confirmation email about that as well? Like, if you get a chance. Okay. Just Sure. a little bit.","start_word":1411,"end_word":1434,"sentiment":"neutral","sentiment_score":0.22831080295145512},{"text":"Thanks.","start_word":1435,"end_word":1435,"sentiment":"positive","sentiment_score":0.5791925191879272},{"text":"Mhmm. I'll send Thank you you. an email as well.","start_word":1436,"end_word":1445,"sentiment":"neutral","sentiment_score":0.2225818037986755},{"text":"Thank Thank you. Bye. you. Thank you. Appreciate it. Bye.","start_word":1446,"end_word":1455,"sentiment":"positive","sentiment_score":0.5517377257347107}],"average":{"sentiment":"neutral","sentiment_score":0.08203473290813391}}}}