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Oh, hi. Yes. It's Andrew from Vigilance AI. Leon, have I caught you in a bad time?\n\nOh, yes. Well, this is just real quick. Actually, I'm presenting a Vigilance AI. It is our twenty four seven AI security analyst. We help teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing stack.\n\nAnd, are you available for a quick demo, Joseph? Oh, would you be available, next week, though? Do you have any available slot that we can, maybe schedule a meeting? Oh, I understand. Well, do do you have any idea who are those people that you should be contacting, or is there any email that I can send her information to, perhaps?\n\nOh, I see. I see. Well, don't you wanna see how we compare? That way, you'll get a better negotiation at renewal. I mean, our prices are com are competitive.\n\nAlright. Yeah. I'll do that. Well, I just wanna thank you for your time, Joseph. You have a great day, mate.\n\nTake care. 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Thanks, Andrew. Please stay on the line. Speaking. I'm just prepping for a meeting kinda helps. No. So sorry. Sorry. Not not at the moment. Probably I'm probably the best person. Sorry. I'm probably the best person for for that as I I don't when it when it comes to products from from our side, I don't control that. So I wouldn't be able to to to advise all these. Yeah. Look. I think I think it might might be hard just due to we actually use AI. We have a AI system within our company already, so we have a team that looks at half of that already. Look. It's again, it's not it's not up to me. We have an inbuilt system that does that. So I I I look. I can't at the moment, I can't comment. But, yeah, you can potentially if if I think if you search database for the Carlo Group, then you may be able to find someone that can that can assist you with that. No worries. Thank you. 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record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line. Speaking. I'm just prepping for a meeting kinda helps.\n\nNo. So sorry. Sorry. Not not at the moment. Probably I'm probably the best person.\n\nSorry. I'm probably the best person for for that as I I don't when it when it comes to products from from our side, I don't control that. So I wouldn't be able to to to advise all these. Yeah. Look.\n\nI think I think it might might be hard just due to we actually use AI. We have a AI system within our company already, so we have a team that looks at half of that already. Look. It's again, it's not it's not up to me. We have an inbuilt system that does that.\n\nSo I I I look. I can't at the moment, I can't comment. But, yeah, you can potentially if if I think if you search database for the Carlo Group, then you may be able to find someone that can that can assist you with that. No worries. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.66,"sentiment":"neutral","sentiment_score":0.015580984763801098},{"text":"Thanks, Andrew.","start":14.4,"end":15.38,"sentiment":"positive","sentiment_score":0.4646143615245819},{"text":"Please stay on the line.","start":15.915,"end":17.375,"sentiment":"neutral","sentiment_score":0.24535924196243286},{"text":"Speaking.","start":21.755001,"end":22.255001,"sentiment":"neutral","sentiment_score":0.08479662239551544},{"text":"I'm just prepping for a meeting kinda helps.","start":31.150002,"end":34.21,"sentiment":"neutral","sentiment_score":0.08794219046831131}],"sentiment":"neutral","sentiment_score":0.1025185113051726,"num_words":31,"start":0.32,"end":34.21},{"sentences":[{"text":"No.","start":60.51,"end":61.01,"sentiment":"neutral","sentiment_score":-0.10631265491247176},{"text":"So sorry.","start":61.07,"end":61.469997,"sentiment":"neutral","sentiment_score":-0.109812181442976},{"text":"Sorry.","start":61.469997,"end":61.87,"sentiment":"neutral","sentiment_score":-0.17023101449012756},{"text":"Not not at the moment.","start":61.87,"end":63.09,"sentiment":"neutral","sentiment_score":-0.18639158308506013},{"text":"Probably I'm probably the best person.","start":68.909996,"end":70.93,"sentiment":"neutral","sentiment_score":-0.0435444957887133}],"sentiment":"neutral","sentiment_score":-0.11262619482974211,"num_words":15,"start":60.51,"end":70.93},{"sentences":[{"text":"Sorry.","start":71.305,"end":71.545,"sentiment":"negative","sentiment_score":-0.3422618806362152},{"text":"I'm probably the best person for for that as I I don't when it when it comes to products from from our side, I don't control that.","start":71.545,"end":83.704994,"sentiment":"negative","sentiment_score":-0.46328112483024597},{"text":"So I wouldn't be able to to to advise all these.","start":83.704994,"end":86.79,"sentiment":"negative","sentiment_score":-0.47189984267408197},{"text":"Yeah.","start":101.895,"end":102.215,"sentiment":"neutral","sentiment_score":0.003589104861021042},{"text":"Look.","start":102.215,"end":102.534996,"sentiment":"neutral","sentiment_score":-0.013907632790505886}],"sentiment":"negative","sentiment_score":-0.4402943670340791,"num_words":41,"start":71.305,"end":102.534996},{"sentences":[{"text":"I think I think it might might be hard just due to we actually use AI.","start":102.534996,"end":108.055,"sentiment":"neutral","sentiment_score":-0.14070122363045812},{"text":"We have a AI system within our company already, so we have a team that looks at half of that already.","start":108.055,"end":114.715,"sentiment":"neutral","sentiment_score":-0.06155772179010369},{"text":"Look.","start":114.75,"end":115.25,"sentiment":"neutral","sentiment_score":-0.005331122316420078},{"text":"It's again, it's not it's not up to me.","start":127.07,"end":130.775,"sentiment":"neutral","sentiment_score":-0.0066911958985858494},{"text":"We have an inbuilt system that does that.","start":130.775,"end":132.615,"sentiment":"neutral","sentiment_score":0.05066667986102402}],"sentiment":"neutral","sentiment_score":-0.05825727603990923,"num_words":55,"start":102.534996,"end":132.615},{"sentences":[{"text":"So I I I look.","start":132.615,"end":133.975,"sentiment":"neutral","sentiment_score":0.012888013012707233},{"text":"I can't at the moment, I can't comment.","start":133.975,"end":136.315,"sentiment":"neutral","sentiment_score":-0.06991376029327512},{"text":"But, yeah, you can potentially if if I think if you search database for the Carlo Group, then you may be able to find someone that can that can assist you with that.","start":138.295,"end":150.78,"sentiment":"neutral","sentiment_score":0.05767743580156204},{"text":"No worries.","start":150.78,"end":151.44,"sentiment":"positive","sentiment_score":0.34607696533203125},{"text":"Thank you.","start":152.14,"end":152.70001,"sentiment":"positive","sentiment_score":0.5647474527359009}],"sentiment":"neutral","sentiment_score":0.06460268400609494,"num_words":50,"start":132.615,"end":152.70001},{"sentences":[{"text":"Bye.","start":152.70001,"end":153.20001,"sentiment":"neutral","sentiment_score":0.22197729349136353}],"sentiment":"neutral","sentiment_score":0.22197729349136353,"num_words":1,"start":152.70001,"end":153.20001}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew.\n\nChannel 1: Thanks, Andrew. Please stay on the line. Speaking.\n\nChannel 0: Oh, hi. Yes. It's Andrew from Vigilance AI. Leon, have I caught\n\nChannel 1: I'm just prepping for a meeting kinda helps.\n\nChannel 0: you in a bad time? Oh, yes. Well, this is just real quick. Actually, I'm presenting a Vigilance AI. It is our twenty four seven AI security analyst.\n\nWe help teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing stack. And, are you available for a quick demo, Joseph?\n\nChannel 1: No. So sorry. Sorry. Not not at the moment.\n\nChannel 0: Oh, would you be available, next week, though? Do you have any available slot that we can,\n\nChannel 1: Probably I'm probably\n\nChannel 0: maybe\n\nChannel 1: the\n\nChannel 0: schedule\n\nChannel 1: best\n\nChannel 0: a\n\nChannel 1: person.\n\nChannel 0: meeting?\n\nChannel 1: Sorry. I'm probably the best person for for that as I I don't when it when it comes to products from from our side, I don't control that. So I wouldn't be able to to to advise all these.\n\nChannel 0: Oh, I understand. Well, do do you have any idea who are those people that you should be contacting, or is there any email that I can send her information to, perhaps?\n\nChannel 1: Yeah. Look. I think I think it might might be hard just due to we actually use AI. We have a AI system within our company already, so we have a team that looks at half of that already. Look.\n\nChannel 0: Oh, I see. I see. Well, don't you wanna see how we compare? That way, you'll get a better negotiation at renewal. I mean, our prices are com\n\nChannel 1: It's\n\nChannel 0: are\n\nChannel 1: again,\n\nChannel 0: competitive.\n\nChannel 1: it's not it's not up to me. We have an inbuilt system that does that. So I I I look. I can't at the moment, I can't comment. But, yeah, you can potentially if if I think if you search database for the Carlo Group, then you may be able to find someone that can that can assist you with\n\nChannel 0: Alright. Yeah. I'll do that. Well, I just wanna thank you for your time, Joseph. You have\n\nChannel 1: that.\n\nChannel 0: a\n\nChannel 1: No\n\nChannel 0: great\n\nChannel 1: worries.\n\nChannel 0: day, mate. Take care.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Cheers.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.66,"sentiment":"neutral","sentiment_score":0.015580984763801098}],"sentiment":"neutral","sentiment_score":0.015580984763801098,"channel":1,"num_words":15,"start":0.32,"end":4.66},{"sentences":[{"text":"Andrew.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.1004660427570343}],"sentiment":"neutral","sentiment_score":0.1004660427570343,"channel":0,"num_words":1,"start":7.9199996,"end":8.42},{"sentences":[{"text":"Thanks, Andrew.","start":14.4,"end":15.38,"sentiment":"positive","sentiment_score":0.4646143615245819},{"text":"Please stay on the 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mate.","start":150.95999,"end":151.44,"sentiment":"positive","sentiment_score":0.40380342304706573},{"text":"Take care.","start":151.44,"end":152.18,"sentiment":"positive","sentiment_score":0.4527346044778824}],"sentiment":"positive","sentiment_score":0.42826901376247406,"channel":0,"num_words":4,"start":150.95999,"end":152.18},{"sentences":[{"text":"Thank you.","start":152.14,"end":152.70001,"sentiment":"positive","sentiment_score":0.5647474527359009},{"text":"Bye.","start":152.70001,"end":153.20001,"sentiment":"neutral","sentiment_score":0.22197729349136353}],"sentiment":"positive","sentiment_score":0.45049073298772174,"channel":1,"num_words":3,"start":152.14,"end":153.20001},{"sentences":[{"text":"Cheers.","start":152.72,"end":153.22,"sentiment":"neutral","sentiment_score":-0.07776115089654922}],"sentiment":"neutral","sentiment_score":-0.07776115089654922,"channel":0,"num_words":1,"start":152.72,"end":153.22}]},"summary":{"result":"success","short":"An agent from Carrefourance AI called a customer named Andrew to present their 24/7 AI security analyst and their full audit trail. The agent asked if the customer would be available for a demo, but the customer declined due to being busy with a presentation. The agent suggested contacting the AI team for assistance and thanked the customer for their time."},"intents":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Andrew. Thanks, Andrew. Please stay on the line. Speaking. Oh, hi. Yes. It's Andrew from Vigilance AI. Leon, have I caught I'm just prepping for a meeting kinda helps. you in a bad time?","start_word":1,"end_word":49,"intents":[{"intent":"Arrange meeting","confidence_score":0.0048894486}]},{"text":"Well, do do you have any idea who are those people that you should be contacting, or is there any email that I can send her information to, perhaps? Yeah.","start_word":185,"end_word":214,"intents":[{"intent":"Send information","confidence_score":0.04322284}]},{"text":"Well, don't you wanna see how we compare? That way, you'll get a better negotiation at renewal. I mean, our prices are com It's are again, competitive.","start_word":258,"end_word":284,"intents":[{"intent":"Compare prices","confidence_score":0.87604487}]},{"text":"I can't at the moment, I can't comment. But, yeah, you can potentially if if I think if you search database for the Carlo Group, then you may be able to find someone that can that can assist you with Alright.","start_word":305,"end_word":345,"intents":[{"intent":"Search database","confidence_score":0.39467472}]},{"text":"day, mate. Take care. Thank you.","start_word":367,"end_word":372,"intents":[{"intent":"End conversation","confidence_score":0.11524274}]}]},"sentiments":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Andrew.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.024740230292081833},{"text":"Thanks, Andrew.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.4646143615245819},{"text":"Please stay on the line. Speaking. Oh, hi. Yes. It's Andrew from Vigilance AI. Leon, have I caught I'm just prepping for a meeting kinda helps. you in a bad time? Oh, yes. Well, this is just real quick. Actually, I'm presenting a Vigilance AI. It is our twenty four seven AI security analyst. We help teams investigate every security alert in minutes and provide you with a full audit trail without adding headcount or replacing your existing stack. And, are you available for a quick demo, Joseph? No. So sorry. Sorry. Not not at the moment. Oh, would you be available, next week, though? Do you have any available slot that we can, Probably I'm probably maybe the schedule best a person. meeting?","start_word":18,"end_word":141,"sentiment":"neutral","sentiment_score":0.08572051674127579},{"text":"Sorry. I'm probably the best person for for that as I I don't when it when it comes to products from from our side, I don't control that. So I wouldn't be able to to to advise all these.","start_word":142,"end_word":180,"sentiment":"negative","sentiment_score":-0.45941486954689026},{"text":"Oh, I understand. Well, do do you have any idea who are those people that you should be contacting, or is there any email that I can send her information to, perhaps? Yeah. Look. I think I think it might might be hard just due to we actually use AI. We have a AI system within our company already, so we have a team that looks at half of that already. Look. Oh, I see. I see. Well, don't you wanna see how we compare? That way, you'll get a better negotiation at renewal. I mean, our prices are com It's are again, competitive. it's not it's not up to me. We have an inbuilt system that does that. So I I I look. I can't at the moment, I can't comment. But, yeah, you can potentially if if I think if you search database for the Carlo Group, then you may be able to find someone that can that can assist you with Alright. Yeah. I'll do that.","start_word":181,"end_word":349,"sentiment":"neutral","sentiment_score":0.0031721627549130536},{"text":"Well, I just wanna thank you for your time, Joseph. You have that.","start_word":350,"end_word":362,"sentiment":"positive","sentiment_score":0.545407772064209},{"text":"a No great worries.","start_word":363,"end_word":366,"sentiment":"neutral","sentiment_score":0.3259081542491913},{"text":"day, mate. Take care. Thank you.","start_word":367,"end_word":372,"sentiment":"positive","sentiment_score":0.4564572274684906},{"text":"Bye.","start_word":373,"end_word":373,"sentiment":"neutral","sentiment_score":0.29479238390922546},{"text":"Cheers.","start_word":374,"end_word":374,"sentiment":"positive","sentiment_score":0.6764962077140808}],"average":{"sentiment":"neutral","sentiment_score":0.02657469443555148}}}}