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We've got a a lady on the phone in she's in Unit 33. She called to speak to Sharon. Obviously, Sharon's not here. She's It sounds like she's struggling or she's questioning. She's struggling apparently, she's struggling with, what, with the death earlier this week. I I don't know what I'm not really sure how to direct a call or what we do with her. Like, I don't like, did she like, what did what she said to you? She doesn't wanna talk over the phone. She wants to speak to somebody in person for ten minutes. Okay. She doesn't wanna talk over the phone. She wants to speak to somebody in person for ten minutes. I just Josie? She's in Unit 33. That's Joyce. J o s I e, I think, is Josie. Yeah. Okay. I'm not going. I've done that once this week. Thank you, Mike. 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We've got a a lady on the phone in she's in Unit 33. She called to speak to Sharon. Obviously, Sharon's not here. She's It sounds like she's struggling or she's questioning.\n\nShe's struggling apparently, she's struggling with, what, with the death earlier this week. I I don't know what I'm not really sure how to direct a call or what we do with her. Like, I don't like, did she like, what did what she said to you? She doesn't wanna talk over the phone. She wants to speak to somebody in person for ten minutes.\n\nOkay. She doesn't wanna talk over the phone. She wants to speak to somebody in person for ten minutes. I just Josie? She's in Unit 33.\n\nThat's Joyce. J o s I e, I think, is Josie. Yeah. Okay. I'm not going.\n\nI've done that once this week. Thank you, Mike. 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Sorry. I missed your call.\n\nChannel 1: We've got a a lady on the phone in she's in Unit 33. She called to speak to Sharon. Obviously, Sharon's not here. She's It sounds like she's struggling or she's questioning. She's struggling apparently, she's struggling with, what, with the death earlier this week.\n\nI I\n\nChannel 0: Okay.\n\nChannel 1: don't know what I'm not really sure how to direct a call or what we do with her. Like, I don't like, did she like, what did what she said to you? She doesn't wanna talk over the phone. She wants to speak to somebody in person for ten minutes. Okay.\n\nShe doesn't wanna talk over the phone. She wants to speak to somebody in person for ten minutes. I just\n\nChannel 0: Alright. What's her name?\n\nChannel 1: Josie? She's in Unit 33.\n\nChannel 0: Okay. Josie, j o y c e. It's unlike Joyce, doesn't it?\n\nChannel 1: That's\n\nChannel 0: Put an extra\n\nChannel 1: Joyce.\n\nChannel 0: e on the end.\n\nChannel 1: J\n\nChannel 0: Josie.\n\nChannel 1: o s I e, I think, is Josie.\n\nChannel 0: Oh, no. J\n\nChannel 1: Yeah.\n\nChannel 0: r s I e. Okay. I'll show you the old version. Okay. I will see if someone can pop over and see her.\n\nChannel 1: Okay. I'm not going. I've done that once this week.\n\nChannel 0: All good.\n\nChannel 1: Thank you, Mike.\n\nChannel 0: Thanks. 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good.","start":80.01288,"end":80.83288,"sentiment":"neutral","sentiment_score":0.16347873955965042}],"sentiment":"neutral","sentiment_score":0.16347873955965042,"channel":0,"num_words":2,"start":80.01288,"end":80.83288},{"sentences":[{"text":"Thank you, Mike.","start":80.875,"end":81.855,"sentiment":"positive","sentiment_score":0.3577965398629506}],"sentiment":"positive","sentiment_score":0.3577965398629506,"channel":1,"num_words":3,"start":80.875,"end":81.855},{"sentences":[{"text":"Thanks.","start":81.93288,"end":82.41288,"sentiment":"neutral","sentiment_score":0.28672999143600464},{"text":"Bye.","start":82.41288,"end":82.91288,"sentiment":"neutral","sentiment_score":0.16593605279922485}],"sentiment":"neutral","sentiment_score":0.22633302211761475,"channel":0,"num_words":2,"start":81.93288,"end":82.91288},{"sentences":[{"text":"Bye.","start":83.035,"end":83.535,"sentiment":"neutral","sentiment_score":0.08116661757230759}],"sentiment":"neutral","sentiment_score":0.08116661757230759,"channel":1,"num_words":1,"start":83.035,"end":83.535}]},"summary":{"result":"success","short":"A woman named Josie is struggling with death and is asking for someone in person. She is not pleased with the previous representative's lack of communication and wants to speak to someone directly. The representative, named Mike, is unable to assist with Josie's request and will try to find someone else."},"intents":{"segments":[{"text":"She called to speak to Sharon.","start_word":21,"end_word":26,"intents":[{"intent":"Speak to sharon","confidence_score":0.297322}]},{"text":"don't know what I'm not really sure how to direct a call or what we do with her. Like, I don't like, did she like, what did what she said to you? She doesn't wanna talk over the phone. She wants to speak to somebody in person for ten minutes. Okay.","start_word":56,"end_word":106,"intents":[{"intent":"Direct call","confidence_score":0.51873165}]},{"text":"What's her name? Josie?","start_word":128,"end_word":131,"intents":[{"intent":"Find name","confidence_score":0.005327525}]},{"text":"I will see if someone can pop over and see her. Okay. I'm not going. I've done that once this week. All good.","start_word":183,"end_word":205,"intents":[{"intent":"Change plans","confidence_score":0.00014221382}]}]},"sentiments":{"segments":[{"text":"Hey, Mike. Hi. Sorry. I missed your call. We've got a a lady on the phone in she's in Unit 33. She called to speak to Sharon. Obviously, Sharon's not here. She's It sounds like she's struggling or she's questioning.","start_word":0,"end_word":39,"sentiment":"neutral","sentiment_score":-0.12758970260620117},{"text":"She's struggling apparently, she's struggling with, what, with the death earlier this week.","start_word":40,"end_word":52,"sentiment":"negative","sentiment_score":-0.4030216932296753},{"text":"I I Okay. don't know what I'm not really sure how to direct a call or what we do with her. Like, I don't like, did she like, what did what she said to you? She doesn't wanna talk over the phone. She wants to speak to somebody in person for ten minutes. Okay. She doesn't wanna talk over the phone. She wants to speak to somebody in person for ten minutes. I just Alright. What's her name? Josie? She's in Unit 33. Okay. Josie, j o y c e. It's unlike Joyce, doesn't it? That's Put an extra Joyce. e on the end. J Josie. o s I e, I think, is Josie. Oh, no. J Yeah. r s I e. Okay. I'll show you the old version. Okay. I will see if someone can pop over and see her. Okay. I'm not going. I've done that once this week. All good.","start_word":53,"end_word":205,"sentiment":"neutral","sentiment_score":-0.12494159489870071},{"text":"Thank you, Mike.","start_word":206,"end_word":208,"sentiment":"positive","sentiment_score":0.35433387756347656},{"text":"Thanks. Bye. Bye.","start_word":209,"end_word":211,"sentiment":"neutral","sentiment_score":0.17494454979896543}],"average":{"sentiment":"neutral","sentiment_score":-0.12852684469784006}}}}