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I already shared our conversation.\n\nBut if you'd like to add anything else, please feel free to do so now.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.52,"sentiment":"neutral","sentiment_score":0.04170183464884758},{"text":"I'm call assist by Google recording this call for the person you're trying to reach.","start":1.52,"end":5.54,"sentiment":"neutral","sentiment_score":0.047750422110160194},{"text":"Before I try to connect you, can I ask what you're calling about?","start":5.7599998,"end":8.82,"sentiment":"neutral","sentiment_score":0.008889857607965287},{"text":"Okay.","start":17.375,"end":17.775,"sentiment":"neutral","sentiment_score":0.0278623104095459},{"text":"One last thing before I transfer you.","start":17.775,"end":19.375,"sentiment":"neutral","sentiment_score":-0.013018393090793065}],"sentiment":"neutral","sentiment_score":0.02189891551294037,"num_words":37,"start":1.12,"end":19.375},{"sentences":[{"text":"Can I ask who am I speaking to?","start":19.375,"end":21.154999,"sentiment":"neutral","sentiment_score":-0.017725640209391713},{"text":"Okay.","start":31.630001,"end":32.13,"sentiment":"neutral","sentiment_score":0.06615255773067474},{"text":"Let me try to get the person you are trying to reach on the line.","start":32.190002,"end":35.41,"sentiment":"neutral","sentiment_score":0.04585257557531198},{"text":"Sorry, but they're not able to take the call.","start":57.289997,"end":59.629997,"sentiment":"negative","sentiment_score":-0.42551570799615646},{"text":"I already shared our conversation.","start":59.769997,"end":61.23,"sentiment":"neutral","sentiment_score":-0.07061513364315034}],"sentiment":"neutral","sentiment_score":-0.0939626571183142,"num_words":38,"start":19.375,"end":61.23},{"sentences":[{"text":"But if you'd like to add anything else, please feel free to do so now.","start":61.449997,"end":64.86094,"sentiment":"neutral","sentiment_score":0.17855601757764816}],"sentiment":"neutral","sentiment_score":0.17855601757764816,"num_words":15,"start":61.449997,"end":64.86094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I'm call assist by Google recording this call for the person you're trying to reach. Before I try to connect you, can I ask what you're calling about?\n\nChannel 0: We just want to present cybersecurity.\n\nChannel 1: Okay. One last thing before I transfer you. Can I ask who am I speaking to?\n\nChannel 0: Mary from Vigilance AI, and I want to speak to Paul Padman.\n\nChannel 1: Okay. Let me try to get the person you are trying to reach on the line. Sorry, but they're not able to take the call. I already shared our conversation. But if you'd like to add anything else, please feel free to do so now.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.52,"sentiment":"neutral","sentiment_score":0.04170183464884758},{"text":"I'm call assist by Google recording this call for the person you're trying to reach.","start":1.52,"end":5.54,"sentiment":"neutral","sentiment_score":0.047750422110160194},{"text":"Before I try to connect you, can I ask what you're calling about?","start":5.7599998,"end":8.82,"sentiment":"neutral","sentiment_score":0.008889857607965287}],"sentiment":"neutral","sentiment_score":0.03012159707602756,"channel":1,"num_words":29,"start":1.12,"end":8.82},{"sentences":[{"text":"We just want to present cybersecurity.","start":10.8,"end":12.42,"sentiment":"neutral","sentiment_score":0.025630104045073192}],"sentiment":"neutral","sentiment_score":0.025630104045073192,"channel":0,"num_words":6,"start":10.8,"end":12.42},{"sentences":[{"text":"Okay.","start":17.375,"end":17.775,"sentiment":"neutral","sentiment_score":0.0278623104095459},{"text":"One last thing before I transfer you.","start":17.775,"end":19.375,"sentiment":"neutral","sentiment_score":-0.013018393090793065},{"text":"Can I ask who am I speaking to?","start":19.375,"end":21.154999,"sentiment":"neutral","sentiment_score":-0.017725640209391713}],"sentiment":"neutral","sentiment_score":-0.012816972681321204,"channel":1,"num_words":16,"start":17.375,"end":21.154999},{"sentences":[{"text":"Mary from Vigilance AI, and I want to speak to Paul Padman.","start":22.205,"end":26.865,"sentiment":"neutral","sentiment_score":0.05632915627211332}],"sentiment":"neutral","sentiment_score":0.05632915627211332,"channel":0,"num_words":12,"start":22.205,"end":26.865},{"sentences":[{"text":"Okay.","start":31.630001,"end":32.13,"sentiment":"neutral","sentiment_score":0.06615255773067474},{"text":"Let me try to get the person you are trying to reach on the line.","start":32.190002,"end":35.41,"sentiment":"neutral","sentiment_score":0.04585257557531198},{"text":"Sorry, but they're not able to take the call.","start":57.289997,"end":59.629997,"sentiment":"negative","sentiment_score":-0.42551570799615646},{"text":"I already shared our conversation.","start":59.769997,"end":61.23,"sentiment":"neutral","sentiment_score":-0.07061513364315034},{"text":"But if you'd like to add anything else, please feel free to do so now.","start":61.449997,"end":64.86094,"sentiment":"neutral","sentiment_score":0.17855601757764816}],"sentiment":"neutral","sentiment_score":-0.01667634633680185,"channel":1,"num_words":45,"start":31.630001,"end":64.86094}]},"summary":{"result":"success","short":"The customer is calling for help with cybersecurity and is directed to a call assist by Google. The agent asks for the customer's name and explains that they are trying to connect them with a Paul Padman. The agent attempts to transfer the call but is unsuccessful, and suggests the customer add more information or end the call."},"intents":{"segments":[{"text":"I'm call assist by Google recording this call for the person you're trying to reach. Before I try to connect you, can I ask what you're calling about? We just want to present cybersecurity. Okay.","start_word":1,"end_word":35,"intents":[{"intent":"Offer assistance","confidence_score":0.18016435}]},{"text":"We just want to present cybersecurity. Okay.","start_word":29,"end_word":35,"intents":[{"intent":"Discuss cybersecurity","confidence_score":0.015115668}]},{"text":"One last thing before I transfer you. Can I ask who am I speaking to? Mary from Vigilance AI, and I want to speak to Paul Padman. Okay. Let me try to get the person you are trying to reach on the line. Sorry, but they're not able to take the call. I already shared our conversation. But if you'd like to add anything else, please feel free to do so now.","start_word":36,"end_word":107,"intents":[{"intent":"Transfer call","confidence_score":0.00950319}]},{"text":"Can I ask who am I speaking to?","start_word":43,"end_word":50,"intents":[{"intent":"Confirm identity","confidence_score":0.0061199907}]},{"text":"I already shared our conversation. But if you'd like to add anything else, please feel free to do so now.","start_word":88,"end_word":107,"intents":[{"intent":"Capture conversation","confidence_score":0.0007121511}]}]},"sentiments":{"segments":[{"text":"Hi. I'm call assist by Google recording this call for the person you're trying to reach. Before I try to connect you, can I ask what you're calling about? We just want to present cybersecurity. Okay. One last thing before I transfer you. Can I ask who am I speaking to? Mary from Vigilance AI, and I want to speak to Paul Padman. Okay. Let me try to get the person you are trying to reach on the line.","start_word":0,"end_word":78,"sentiment":"neutral","sentiment_score":0.030232558026909828},{"text":"Sorry, but they're not able to take the call.","start_word":79,"end_word":87,"sentiment":"negative","sentiment_score":-0.4204627573490143},{"text":"I already shared our conversation. But if you'd like to add anything else, please feel free to do so now.","start_word":88,"end_word":107,"sentiment":"neutral","sentiment_score":0.1285782903432846}],"average":{"sentiment":"neutral","sentiment_score":0.003427231311798096}}}}