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Thank you, Arjun. Just give me a minute. Let me just go ahead and pull out your account here. Okay? Thank you. Thank you so much for patiently waiting on the line, Arjun. So, currently, I do see in here that your plan is $79.95 for a 50 MBPS, and you would like to upgrade it to the next one? Oh, so if you would like an assistance or support to check your speed or your you do have, like, Internet speed issue, I can go ahead and transfer you to our tech rep. In that way, they can check. Are you at home right now? Because I do see in here your bill is $79.95 and your service plan is 5020. So 50 MBPS. Yeah. So 50 is your download, and then 20 is your upload. For oh, I got it. I'm so sorry to hear about this, but our tech rep will go ahead and sort this out. If you could stay on the line, let me check if they are not engaged on a call. I'll transfer you. Yeah. Okay. Let me just check here. The next package is 100 slash 40. So 100 MBPS download for the MBPS upload. The amount is $99.95. Yes. You can go ahead and use your the same router if we are just upgrading your plan, not changing your network and your address. Mhmm. Mhmm. Yeah. Yeah. Yes. They are also the one who's processing in the completion of any upgrade request. So be on the line. Okay? 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Good day. This is Melissa Airtel accounts. How may I help you today? Okay.\n\nSure. Let me just go ahead and pull out your account here. May I have your first name, please? A r j u l. Arjun?\n\nOkay. Thank you, Arjun. Just give me a minute. Let me just go ahead and pull out your account here. Okay?\n\nThank you. Thank you so much for patiently waiting on the line, Arjun. So, currently, I do see in here that your plan is $79.95 for a 50 MBPS, and you would like to upgrade it to the next one? Oh, so if you would like an assistance or support to check your speed or your you do have, like, Internet speed issue, I can go ahead and transfer you to our tech rep. In that way, they can check.\n\nAre you at home right now? Because I do see in here your bill is $79.95 and your service plan is 5020. So 50 MBPS. Yeah. So 50 is your download, and then 20 is your upload.\n\nFor oh, I got it. I'm so sorry to hear about this, but our tech rep will go ahead and sort this out. 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Hi. So I've been an Apple user for almost about six to seven months since last year, December, I've been using your services. My Internet speed, I think I'm on a 20 MBPS. I would like to increase that, please.\n\nSure. A r j u n. M. Correct. Sure.\n\nThank you. Thank you. I don't think minus a 50 MBPS. I'm getting speeds of only 20 MBPS. Yeah.\n\nYeah. That would be great. What is it what does it mean by fifty twenty, please? Okay. But I'm getting 20 at my download and eight to 10 at my upload space.\n\nAlright. Before you transfer yeah. Yeah. Before you transfer, I'd like to also check with you. Can I increase it to 100 MPL?\n\nWhat is the next package that is available? Okay. So 100. What is the rental for that, please? Perfect.\n\nCan I use my same router, what I'm using right now for this connection? Alright. Perfect. So for now, I'll you can transfer me to the tech support so that I can have my connection checked, and then we can upgrade or keep it as a day. Lovely.\n\nYeah. Sure. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.0641402080655098},{"text":"Hi.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.048086877912282944},{"text":"So I've been an Apple user for almost about six to seven months since last year, December, I've been using your services.","start":5.92,"end":13.78,"sentiment":"neutral","sentiment_score":0.022071484560993584},{"text":"My Internet speed, I think I'm on a 20 MBPS.","start":14.205,"end":17.105,"sentiment":"neutral","sentiment_score":-0.0476590059697628},{"text":"I would like to increase that, please.","start":17.245,"end":19.265,"sentiment":"neutral","sentiment_score":-0.040515108832291195}],"sentiment":"neutral","sentiment_score":-0.003960879883024751,"num_words":41,"start":4.56,"end":19.265},{"sentences":[{"text":"Sure.","start":25.645,"end":26.145,"sentiment":"neutral","sentiment_score":0.06453196704387665},{"text":"A r j u 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Good day. This is Melissa Airtel accounts. How may I help you today?\n\nChannel 1: Yeah. Hi. So I've been an Apple user for almost about six to seven months since last year, December, I've been using your services. My Internet speed, I think I'm on a 20 MBPS. I would like to increase that, please.\n\nChannel 0: Okay. Sure. Let me just go ahead and pull out your account here.\n\nChannel 1: Sure.\n\nChannel 0: May I have your first name, please?\n\nChannel 1: A r j u n.\n\nChannel 0: A r j u l.\n\nChannel 1: M.\n\nChannel 0: Arjun? Okay. Thank you, Arjun. Just give me a minute.\n\nChannel 1: Correct.\n\nChannel 0: Let me just\n\nChannel 1: Sure.\n\nChannel 0: go ahead and pull out your account here. Okay?\n\nChannel 1: Thank you. Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you. Thank you so much for patiently waiting on the line, Arjun. So, currently, I do see in here that your plan is $79.95 for a 50 MBPS, and you would like to upgrade it to the next one?\n\nChannel 1: I don't think minus a 50 MBPS. I'm getting speeds of only 20 MBPS.\n\nChannel 0: Oh, so if you would like an assistance or support to check your speed or your you do have, like, Internet speed issue, I can go ahead and transfer you to our tech rep. In that way, they can check. Are you at home right now?\n\nChannel 1: Yeah.\n\nChannel 0: Because I\n\nChannel 1: Yeah.\n\nChannel 0: do\n\nChannel 1: That would\n\nChannel 0: see\n\nChannel 1: be\n\nChannel 0: in here\n\nChannel 1: great.\n\nChannel 0: your bill is $79.95 and your service plan is 5020. So 50 MBPS.\n\nChannel 1: What is it what does it mean by fifty twenty, please?\n\nChannel 0: Yeah. So 50 is your download, and then 20 is your upload.\n\nChannel 1: Okay. But I'm getting 20 at my\n\nChannel 0: For\n\nChannel 1: download and eight to 10 at my upload space.\n\nChannel 0: oh, I got it. I'm so sorry to hear about this, but our tech rep will go ahead and sort this out. If you could stay on the line, let me check if they are\n\nChannel 1: Alright.\n\nChannel 0: not\n\nChannel 1: Before\n\nChannel 0: engaged\n\nChannel 1: you\n\nChannel 0: on\n\nChannel 1: transfer\n\nChannel 0: a call. I'll transfer\n\nChannel 1: yeah. Yeah. Before you transfer, I'd like to also check with you. Can I increase it to 100 MPL? What is the next package that is available?\n\nChannel 0: you. Yeah. Okay. Let me just check here. The next package is 100 slash 40.\n\nSo 100 MBPS download for the MBPS\n\nChannel 1: Okay. So 100.\n\nChannel 0: upload.\n\nChannel 1: What is the rental for that, please?\n\nChannel 0: The amount is $99.95.\n\nChannel 1: Perfect. Can I use my same router, what I'm using right now for this connection?\n\nChannel 0: Yes. You can go ahead and use your the same router if we are just upgrading your plan, not changing your network and your address.\n\nChannel 1: Alright. Perfect. So for now, I'll you can transfer me to the tech support\n\nChannel 0: Mhmm.\n\nChannel 1: so that I can have my connection checked, and then we can upgrade or keep it as a\n\nChannel 0: Mhmm.\n\nChannel 1: day.\n\nChannel 0: Yeah. Yeah. Yes. They are also the one who's processing in the completion of any upgrade request. So be on\n\nChannel 1: Lovely.\n\nChannel 0: the line. Okay?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Thank you so much.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.24,"sentiment":"positive","sentiment_score":0.39780524373054504},{"text":"Good day.","start":0.24,"end":0.48,"sentiment":"positive","sentiment_score":0.5963871777057648},{"text":"This is Melissa Airtel accounts.","start":0.48,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4627695560455322},{"text":"How may I help you today?","start":2.6399999,"end":3.9399998,"sentiment":"positive","sentiment_score":0.4434036910533905}],"sentiment":"positive","sentiment_score":0.46891782326357706,"channel":0,"num_words":14,"start":0.16,"end":3.9399998},{"sentences":[{"text":"Yeah.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.0641402080655098},{"text":"Hi.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.048086877912282944},{"text":"So I've been an Apple user for almost about six to seven months since last year, 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are also the one who's processing in the completion of any upgrade request.","start":223.19,"end":228.15001,"sentiment":"neutral","sentiment_score":0.21375579812697001},{"text":"So be on","start":228.15001,"end":228.71,"sentiment":"positive","sentiment_score":0.45668352643648785}],"sentiment":"neutral","sentiment_score":0.24150700569152833,"channel":0,"num_words":20,"start":222.45251,"end":228.71},{"sentences":[{"text":"Lovely.","start":228.68999,"end":229.18999,"sentiment":"positive","sentiment_score":0.5661098957061768}],"sentiment":"positive","sentiment_score":0.5661098957061768,"channel":1,"num_words":1,"start":228.68999,"end":229.18999},{"sentences":[{"text":"the line.","start":228.71,"end":229.11,"sentiment":"positive","sentiment_score":0.4166360944509506},{"text":"Okay?","start":229.11,"end":229.61,"sentiment":"neutral","sentiment_score":0.26902151107788086}],"sentiment":"positive","sentiment_score":0.36743123332659405,"channel":0,"num_words":3,"start":228.71,"end":229.61},{"sentences":[{"text":"Yeah.","start":229.48999,"end":229.89,"sentiment":"neutral","sentiment_score":0.16721023619174957},{"text":"Sure.","start":229.89,"end":230.39,"sentiment":"neutral","sentiment_score":0.1308979690074921}],"sentiment":"neutral","sentiment_score":0.14905410259962082,"channel":1,"num_words":2,"start":229.48999,"end":230.39},{"sentences":[{"text":"Thank you so much.","start":230.07,"end":231.37001,"sentiment":"positive","sentiment_score":0.8576497286558151}],"sentiment":"positive","sentiment_score":0.8576497286558151,"channel":0,"num_words":4,"start":230.07,"end":231.37001},{"sentences":[{"text":"Thank you.","start":231.48999,"end":232.31,"sentiment":"positive","sentiment_score":0.36576395109295845}],"sentiment":"positive","sentiment_score":0.36576395109295845,"channel":1,"num_words":2,"start":231.48999,"end":232.31}]},"summary":{"result":"success","short":"The customer, Arjun, wants to upgrade his Apple internet speed to 100 MBPS. The agent, Melissa, confirms his plan and offers assistance with speed issues. The agent then transfers the customer to a tech representative who will check his internet speed and upgrade his plan."},"intents":{"segments":[{"text":"So I've been an Apple user for almost about six to seven months since last year, December, I've been using your services. My Internet speed, I think I'm on a 20 MBPS. I would like to increase that, please. Okay. Sure.","start_word":16,"end_word":56,"intents":[{"intent":"Requesting upgrade","confidence_score":0.0004650688}]},{"text":"May I have your first name, please?","start_word":69,"end_word":75,"intents":[{"intent":"Providing account information","confidence_score":0.017115505}]},{"text":"Thank Thank you. you.","start_word":113,"end_word":116,"intents":[{"intent":"Expressing gratitude","confidence_score":0.07083068}]},{"text":"Oh, so if you would like an assistance or support to check your speed or your you do have, like, Internet speed issue, I can go ahead and transfer you to our tech rep. In that way, they can check. Are you at home right now?","start_word":169,"end_word":214,"intents":[{"intent":"Checking speed","confidence_score":0.02896905}]},{"text":"Oh, so if you would like an assistance or support to check your speed or your you do have, like, Internet speed issue, I can go ahead and transfer you to our tech rep. In that way, they can check. Are you at home right now? Yeah.","start_word":169,"end_word":215,"intents":[{"intent":"Requesting assistance","confidence_score":0.39451253}]},{"text":"What is it what does it mean by fifty twenty, please? Yeah. So 50 is your download, and then 20 is your upload. Okay. But I'm getting 20 at my For download and eight to 10 at my upload space. oh, I got it. I'm so sorry to hear about this, but our tech rep will go ahead and sort this out. If you could stay on the line, let me check if they are Alright.","start_word":241,"end_word":316,"intents":[{"intent":"Request help","confidence_score":0.00046471256}]},{"text":"What is the next package that is available? you. Yeah. Okay.","start_word":345,"end_word":355,"intents":[{"intent":"Check availability","confidence_score":0.7026838}]},{"text":"Can I use my same router, what I'm using right now for this connection? Yes.","start_word":391,"end_word":405,"intents":[{"intent":"Use same router for connection","confidence_score":0.12216246}]},{"text":"So for now, I'll you can transfer me to the tech Mhmm. support so that I can have my connection checked, and then we can upgrade or keep it as a Mhmm. day.","start_word":432,"end_word":464,"intents":[{"intent":"Transfer to tech support","confidence_score":0.05861878}]}]},"sentiments":{"segments":[{"text":"Hi. Good day. This is Melissa Airtel accounts. How may I help you today?","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.46030059456825256},{"text":"Yeah. Hi. So I've been an Apple user for almost about six to seven months since last year, December, I've been using your services. My Internet speed, I think I'm on a 20 MBPS. I would like to increase that, please. Okay. Sure. Let me just go ahead and pull out your account here. Sure. May I have your first name, please? A r j u n. A r j u l. M. Arjun? Okay. Thank you, Arjun. Just give me a minute. Correct. Let me just Sure. go ahead and pull out your account here. Okay? Thank you.","start_word":14,"end_word":112,"sentiment":"neutral","sentiment_score":0.05570536106824875},{"text":"Thank Thank you. you. Thank you so much for patiently waiting on the line, Arjun.","start_word":113,"end_word":127,"sentiment":"positive","sentiment_score":0.5291945934295654},{"text":"So, currently, I do see in here that your plan is $79.95 for a 50 MBPS, and you would like to upgrade it to the next one? I don't think minus a 50 MBPS. I'm getting speeds of only 20 MBPS. Oh, so if you would like an assistance or support to check your speed or your you do have, like, Internet speed issue, I can go ahead and transfer you to our tech rep. In that way, they can check. Are you at home right now? Yeah. Because I Yeah. do That would see be in here great. your bill is $79.95 and your service plan is 5020. So 50 MBPS. What is it what does it mean by fifty twenty, please? Yeah. So 50 is your download, and then 20 is your upload. Okay. But I'm getting 20 at my For download and eight to 10 at my upload space. oh, I got it. I'm so sorry to hear about this, but our tech rep will go ahead and sort this out. If you could stay on the line, let me check if they are Alright. not Before engaged you on a transfer call. I'll transfer yeah. Yeah. Before you transfer, I'd like to also check with you. Can I increase it to 100 MPL? What is the next package that is available? you. Yeah. Okay. Let me just check here. The next package is 100 slash 40. So 100 MBPS download for the MBPS Okay. So 100. upload. What is the rental for that, please? The amount is $99.95.","start_word":128,"end_word":389,"sentiment":"neutral","sentiment_score":0.004640130596306488},{"text":"Perfect.","start_word":390,"end_word":390,"sentiment":"positive","sentiment_score":0.40763264894485474},{"text":"Can I use my same router, what I'm using right now for this connection? Yes. You can go ahead and use your the same router if we are just upgrading your plan, not changing your network and your address. Alright.","start_word":391,"end_word":430,"sentiment":"neutral","sentiment_score":0.2166413813829422},{"text":"Perfect.","start_word":431,"end_word":431,"sentiment":"positive","sentiment_score":0.39743030071258545},{"text":"So for now, I'll you can transfer me to the tech Mhmm. support so that I can have my connection checked, and then we can upgrade or keep it as a Mhmm. day. Yeah. Yeah. Yes. They are also the one who's processing in the completion of any upgrade request.","start_word":432,"end_word":481,"sentiment":"neutral","sentiment_score":0.20741133391857147},{"text":"So be on Lovely. the line.","start_word":482,"end_word":487,"sentiment":"positive","sentiment_score":0.4698721468448639},{"text":"Okay? Yeah. Sure.","start_word":488,"end_word":490,"sentiment":"neutral","sentiment_score":0.210834801197052},{"text":"Thank you so much. Thank you.","start_word":491,"end_word":496,"sentiment":"positive","sentiment_score":0.8375356197357178}],"average":{"sentiment":"neutral","sentiment_score":0.09913561744411496}}}}