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May I know since when it happened? It is a seamless activation. Is it since is it since the activation? Yeah. No worries. May I know since when did you experience low speed? Okay. Okay. I see. May I have your full name again, please, for me to check the account? Okay. Yeah. Have you already run a speed test or not yet? Have you already run a speed test? Yeah. And may I know what is the result? Mhmm. Is that you're running a speed test using one device only or there's other devices connected? Because that adds a factor sometimes. There's no other devices connected while running the speed test? Okay. Let me just check your account. Hello, Arjun? Yeah. Is it okay if you do a full power cycle with the router before hello? Hello, Arjun? Hello? Can you hear me? Yeah. Hello? Can you hear me? Yeah. Yeah. So we did reboot the network on the address on our side. Is it okay if we do a full power cycle with the router? This often clears out any lingering connectivity issues. Please unplug the router. Keep it unplugged for twenty minutes. And after that, plug it back in and check your Internet connection. Mhmm. Yeah. Sometimes, this resolved the issue. So I'll note this up in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. If the issue is still there after the power cycle of the router, the turn off, turn on of the router, we're going to request a speed test for us to forward it to the network team and report the issue. If the issue persists after we turn off for twenty minutes, then turn it back on. Yeah. Mhmm. Okay. Sure. Thank you. Bye for now. Yeah. 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Good afternoon. This is Maureen from Airtel. How can I help you? Yes.\n\nHello. Mhmm. Yeah. It was reported that you're having a slow speed on your Internet. Mhmm.\n\nOkay. May I know since when it happened? It is a seamless activation. Is it since is it since the activation? Yeah.\n\nNo worries. May I know since when did you experience low speed? Okay. Okay. I see.\n\nMay I have your full name again, please, for me to check the account? Okay. Yeah. Have you already run a speed test or not yet? Have you already run a speed test?\n\nYeah. And may I know what is the result? Mhmm. Is that you're running a speed test using one device only or there's other devices connected? Because that adds a factor sometimes.\n\nThere's no other devices connected while running the speed test? Okay. Let me just check your account. Hello, Arjun? Yeah.\n\nIs it okay if you do a full power cycle with the router before hello? Hello, Arjun? Hello? Can you hear me? Yeah.\n\nHello? Can you hear me? Yeah. Yeah. So we did reboot the network on the address on our side.\n\nIs it okay if we do a full power cycle with the router? This often clears out any lingering connectivity issues. Please unplug the router. Keep it unplugged for twenty minutes. And after that, plug it back in and check your Internet connection.\n\nMhmm. Yeah. Sometimes, this resolved the issue. So I'll note this up in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed.\n\nIf the issue is still there after the power cycle of the router, the turn off, turn on of the router, we're going to request a speed test for us to forward it to the network team and report the issue. If the issue persists after we turn off for twenty minutes, then turn it back on. Yeah. Mhmm. Okay.\n\nSure. Thank you. Bye for now. Yeah. 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Hi. Good afternoon. So yeah. Were you explained by the previous agent, or do you want me to explain my my situation? Yeah. That's right. Yeah. I'm I I think I'm using a fifty twenty Ethernet connection, but my maximum download is only twenty twenty two, and my upload is not more than 10. Right throughout all the time. Sorry? It is activated now. Is that what you are? Sorry. I can't hear. My line is a little unclear. There are a lot of background noise from my end. I'm sorry. Oh, I've been experiencing it right throughout. And I work from home, and my employer wanted to do a check. And that's when I thoroughly checked it, and they were unhappy about my speed. So I need to have it corrected. So I can't be using 20 Mbps download speed anymore. Arjun Vivekananda, a r j u n v I v e k a n a n z a n. No. You're not on speaker right now. A speed test? Yeah. I have done speed test multiple times. Response is 22, 21. The times that I did the check, it was only one device that was connected. No. No. No active devices. No active devices. Yeah. Mhmm. I left this order here. Yes. One child after? Yes. Regular and no sugar, please. Hello? Yeah. Hi. Yeah. Just just a moment, please. Yeah. Just a moment, please. Hi. Sorry. I'm with you now. Hello? Yeah. Hello? Yeah. Hi. Yeah. I can hear you now. I'm with you. Mhmm. So what would you want me to do? Do you want me to restart? Mhmm. Alright. So I'm not at home right now. Once I'm home, I will do a re hard reset, and I will recheck if everything is in order. You believe that the reset from your end would have fixed the problem? Mhmm. Got it. Sure. Alright. Yeah. I will do the test once I get back home, and I will recheck if everything's in order. If not, I'll call you back. Sounds good. Thank you. Appreciate that. Take care. 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Hi. Good afternoon. So yeah. Were you explained by the previous agent, or do you want me to explain my my situation?\n\nYeah. That's right. Yeah. I'm I I think I'm using a fifty twenty Ethernet connection, but my maximum download is only twenty twenty two, and my upload is not more than 10. Right throughout all the time.\n\nSorry? It is activated now. Is that what you are? Sorry. I can't hear.\n\nMy line is a little unclear. There are a lot of background noise from my end. I'm sorry. Oh, I've been experiencing it right throughout. And I work from home, and my employer wanted to do a check.\n\nAnd that's when I thoroughly checked it, and they were unhappy about my speed. So I need to have it corrected. So I can't be using 20 Mbps download speed anymore. Arjun Vivekananda, a r j u n v I v e k a n a n z a n. No.\n\nYou're not on speaker right now. A speed test? Yeah. I have done speed test multiple times. Response is 22, 21.\n\nThe times that I did the check, it was only one device that was connected. No. No. No active devices. No active devices.\n\nYeah. Mhmm. I left this order here. Yes. One child after?\n\nYes. Regular and no sugar, please. Hello? Yeah. Hi.\n\nYeah. Just just a moment, please. Yeah. Just a moment, please. Hi.\n\nSorry. I'm with you now. Hello? Yeah. Hello?\n\nYeah. Hi. Yeah. I can hear you now. I'm with you.\n\nMhmm. So what would you want me to do? Do you want me to restart? Mhmm. Alright.\n\nSo I'm not at home right now. Once I'm home, I will do a re hard reset, and I will recheck if everything is in order. You believe that the reset from your end would have fixed the problem? Mhmm. Got it.\n\nSure. Alright. Yeah. I will do the test once I get back home, and I will recheck if everything's in order. If not, I'll call you back.\n\nSounds good. Thank you. Appreciate that. Take care. Bye for now.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.18794357776641848},{"text":"Hi.","start":5.92,"end":6.08,"sentiment":"neutral","sentiment_score":0.2676694095134735},{"text":"Good afternoon.","start":6.08,"end":6.74,"sentiment":"positive","sentiment_score":0.42778773605823517},{"text":"So yeah.","start":7.5199995,"end":10.58,"sentiment":"neutral","sentiment_score":0.03409140184521675},{"text":"Were you explained by the previous agent, or do you want me to explain my my situation?","start":11.36,"end":16.435001,"sentiment":"neutral","sentiment_score":0.007454023258212735}],"sentiment":"neutral","sentiment_score":0.06548215906419184,"num_words":23,"start":5.6,"end":16.435001},{"sentences":[{"text":"Yeah.","start":20.494999,"end":20.735,"sentiment":"neutral","sentiment_score":-0.08167290687561035},{"text":"That's 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Good afternoon. This is Maureen from Airtel.\n\nChannel 1: Yeah. Hi. Good\n\nChannel 0: How\n\nChannel 1: afternoon.\n\nChannel 0: can I help you?\n\nChannel 1: So\n\nChannel 0: Yes. Hello. Mhmm.\n\nChannel 1: yeah. Were you explained by the previous agent, or do you want me to explain my my situation?\n\nChannel 0: Yeah. It was reported that you're having a slow speed on your Internet.\n\nChannel 1: Yeah. That's right. Yeah. I'm I I think I'm using a fifty twenty Ethernet connection, but my maximum download is only twenty twenty two, and my upload is not more than 10.\n\nChannel 0: Mhmm. Okay. May I know since when it happened? It is\n\nChannel 1: Right throughout\n\nChannel 0: a seamless\n\nChannel 1: all the\n\nChannel 0: activation.\n\nChannel 1: time. Sorry?\n\nChannel 0: Is it since is it since the activation?\n\nChannel 1: It is activated now. Is that what you are? Sorry. I can't hear. My line is a little unclear.\n\nThere are a lot of background noise from my end. I'm sorry.\n\nChannel 0: Yeah. No worries. May I know since when did you experience low speed?\n\nChannel 1: Oh, I've been experiencing it right throughout. And I work from home, and my employer wanted to do a check. And that's when I thoroughly checked it, and they were unhappy about my speed. So I need to have it\n\nChannel 0: Okay.\n\nChannel 1: corrected. So I can't be using 20 Mbps download speed anymore.\n\nChannel 0: Okay. I see. May I have your full name again, please, for me\n\nChannel 1: Arjun\n\nChannel 0: to check the\n\nChannel 1: Vivekananda,\n\nChannel 0: account?\n\nChannel 1: a r j u n v I v\n\nChannel 0: Okay.\n\nChannel 1: e k a n a n z a n.\n\nChannel 0: Yeah. Have you already run a speed test or not yet?\n\nChannel 1: No. You're not on speaker right now.\n\nChannel 0: Have you already run a speed test?\n\nChannel 1: A speed test? Yeah. I have done speed test multiple times.\n\nChannel 0: Yeah. And may I know what is the result?\n\nChannel 1: Response is 22, 21.\n\nChannel 0: Mhmm. Is that you're running a speed test using one device only or there's other devices connected? Because that adds a factor sometimes.\n\nChannel 1: The times that I did the check, it was only one device that was connected.\n\nChannel 0: There's no other devices connected\n\nChannel 1: No. No. No\n\nChannel 0: while\n\nChannel 1: active\n\nChannel 0: running\n\nChannel 1: devices.\n\nChannel 0: the speed\n\nChannel 1: No active devices. Yeah.\n\nChannel 0: test? Okay. Let me just check your account.\n\nChannel 1: Mhmm. I left this order here. Yes. One child after? Yes.\n\nRegular and no sugar, please.\n\nChannel 0: Hello, Arjun?\n\nChannel 1: Hello? Yeah. Hi.\n\nChannel 0: Yeah. Is it okay if you do a full power cycle\n\nChannel 1: Yeah.\n\nChannel 0: with the\n\nChannel 1: Just\n\nChannel 0: router\n\nChannel 1: just a moment,\n\nChannel 0: before\n\nChannel 1: please. Yeah. Just a moment, please.\n\nChannel 0: hello? Hello, Arjun? Hello? Can you hear me?\n\nChannel 1: Hi. Sorry. I'm with you now.\n\nChannel 0: Yeah.\n\nChannel 1: Hello? Yeah. Hello?\n\nChannel 0: Hello? Can\n\nChannel 1: Yeah.\n\nChannel 0: you hear\n\nChannel 1: Hi.\n\nChannel 0: me?\n\nChannel 1: Yeah. I can hear you\n\nChannel 0: Yeah.\n\nChannel 1: now. I'm with you.\n\nChannel 0: Yeah. So we did reboot the network on the address\n\nChannel 1: Mhmm.\n\nChannel 0: on our side. Is it okay if we do a full power cycle with the router? This often clears out any lingering connectivity issues.\n\nChannel 1: So what would you want me to do? Do you want me to restart?\n\nChannel 0: Please unplug the router. Keep it unplugged for twenty minutes. And\n\nChannel 1: Mhmm.\n\nChannel 0: after that, plug it back in and check your Internet connection.\n\nChannel 1: Alright. So I'm not at home right now. Once I'm home, I will do a re hard reset, and I will recheck if everything is in order. You believe that the reset from your end would have fixed the problem?\n\nChannel 0: Mhmm. Yeah. Sometimes, this resolved the issue. So I'll note this up in your account. And if the issue is still there after the twenty minute wait,\n\nChannel 1: Mhmm.\n\nChannel 0: please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. If\n\nChannel 1: Got\n\nChannel 0: the\n\nChannel 1: it.\n\nChannel 0: issue is still there after the power cycle of the router, the turn off, turn on of the router, we're going to request a speed test for us to forward it to the network team and report the issue. If\n\nChannel 1: Sure.\n\nChannel 0: the issue persists after we turn off for twenty minutes, then turn it back on.\n\nChannel 1: Alright. Yeah. I will do\n\nChannel 0: Yeah.\n\nChannel 1: the test once I\n\nChannel 0: Mhmm.\n\nChannel 1: get back home, and I will recheck if everything's in order. If not, I'll call you back.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Sounds good.\n\nChannel 0: Thank\n\nChannel 1: Thank you. Appreciate\n\nChannel 0: you. Bye\n\nChannel 1: that.\n\nChannel 0: for now.\n\nChannel 1: Take care. Bye for\n\nChannel 0: Yeah.\n\nChannel 1: now.\n\nChannel 0: Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.10860273987054823},{"text":"Good afternoon.","start":2.0,"end":2.72,"sentiment":"neutral","sentiment_score":0.2865764945745468},{"text":"This is Maureen from 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representative from Airtel calls a customer named Arjun to discuss his internet speed. Arjun explains that he is experiencing slow speed issues and has been experiencing it throughout the day. The representative suggests a speed test and notes the issue in his account. They also discuss the possibility of redoing a router reset if the issue persists."},"intents":{"segments":[{"text":"It was reported that you're having a slow speed on your Internet. Yeah.","start_word":40,"end_word":52,"intents":[{"intent":"Clarify internet speed","confidence_score":0.011077883}]},{"text":"issue is still there after the power cycle of the router, the turn off, turn on of the router, we're going to request a speed test for us to forward it to the network team and report the issue. If Sure.","start_word":605,"end_word":645,"intents":[{"intent":"Request speed test","confidence_score":0.11239169}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel. Yeah. Hi.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.2308456599712372},{"text":"How Good can afternoon.","start_word":10,"end_word":13,"sentiment":"positive","sentiment_score":0.3884873688220978},{"text":"I help you? So Yes. Hello. Mhmm. yeah. Were you explained by the previous agent, or do you want me to explain my my situation? Yeah. It was reported that you're having a slow speed on your Internet. Yeah. That's right. Yeah. I'm I I think I'm using a fifty twenty Ethernet connection, but my maximum download is only twenty twenty two, and my upload is not more than 10. Mhmm. Okay. May I know since when it happened?","start_word":14,"end_word":92,"sentiment":"neutral","sentiment_score":-0.05853565037250519},{"text":"It is Right throughout a seamless all the activation.","start_word":93,"end_word":101,"sentiment":"positive","sentiment_score":0.3458535075187683},{"text":"time. Sorry? Is it since is it since the activation? It is activated now. Is that what you are? Sorry. I can't hear.","start_word":102,"end_word":124,"sentiment":"neutral","sentiment_score":-0.04604450613260269},{"text":"My line is a little unclear. There are a lot of background noise from my end.","start_word":125,"end_word":140,"sentiment":"negative","sentiment_score":-0.4090093672275543},{"text":"I'm sorry. Yeah. No worries. May I know since when did you experience low speed? Oh, I've been experiencing it right throughout. And I work from home, and my employer wanted to do a check.","start_word":141,"end_word":175,"sentiment":"neutral","sentiment_score":-0.18830662965774536},{"text":"And that's when I thoroughly checked it, and they were unhappy about my speed.","start_word":176,"end_word":189,"sentiment":"negative","sentiment_score":-0.335647851228714},{"text":"So I need to have it Okay. corrected. So I can't be using 20 Mbps download speed anymore. Okay. I see. May I have your full name again, please, for me Arjun to check the Vivekananda, account? a r j u n v I v Okay. e k a n a n z a n. Yeah. Have you already run a speed test or not yet? No. You're not on speaker right now. Have you already run a speed test? A speed test? Yeah. I have done speed test multiple times. Yeah. And may I know what is the result? Response is 22, 21. Mhmm. Is that you're running a speed test using one device only or there's other devices connected? Because that adds a factor sometimes. The times that I did the check, it was only one device that was connected. There's no other devices connected No. No. No while active running devices. the speed No active devices. Yeah. test? Okay. Let me just check your account. Mhmm. I left this order here. Yes. One child after? Yes. Regular and no sugar, please. Hello, Arjun? Hello? Yeah. Hi. Yeah. Is it okay if you do a full power cycle Yeah. with the Just router just a moment, before please. Yeah. Just a moment, please. hello? Hello, Arjun? Hello? Can you hear me? Hi. Sorry. I'm with you now. Yeah. Hello? Yeah. Hello? Hello? Can Yeah. you hear Hi. me? Yeah. I can hear you Yeah. now. I'm with you. Yeah. So we did reboot the network on the address Mhmm. on our side. Is it okay if we do a full power cycle with the router? This often clears out any lingering connectivity issues. So what would you want me to do? Do you want me to restart? Please unplug the router. Keep it unplugged for twenty minutes. And Mhmm. after that, plug it back in and check your Internet connection. Alright. So I'm not at home right now. Once I'm home, I will do a re hard reset, and I will recheck if everything is in order. You believe that the reset from your end would have fixed the problem? Mhmm. Yeah. Sometimes, this resolved the issue. So I'll note this up in your account. And if the issue is still there after the twenty minute wait, Mhmm. please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. If Got the it. issue is still there after the power cycle of the router, the turn off, turn on of the router, we're going to request a speed test for us to forward it to the network team and report the issue. If Sure. the issue persists after we turn off for twenty minutes, then turn it back on. Alright. Yeah. I will do Yeah. the test once I Mhmm. get back home, and I will recheck if everything's in order. If not, I'll call you back. Okay. Sure.","start_word":190,"end_word":690,"sentiment":"neutral","sentiment_score":-0.021722501725192644},{"text":"Sounds good. Thank Thank you. Appreciate you.","start_word":691,"end_word":697,"sentiment":"positive","sentiment_score":0.5088783502578735},{"text":"Bye that. for now.","start_word":698,"end_word":701,"sentiment":"neutral","sentiment_score":0.2942337393760681},{"text":"Take care.","start_word":702,"end_word":703,"sentiment":"positive","sentiment_score":0.3410426080226898},{"text":"Bye for Yeah. now.","start_word":704,"end_word":707,"sentiment":"neutral","sentiment_score":0.26679569482803345},{"text":"Have a great day.","start_word":708,"end_word":711,"sentiment":"positive","sentiment_score":0.5818660259246826}],"average":{"sentiment":"neutral","sentiment_score":-0.02183754959181024}}}}