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you later.","start":77.954994,"end":78.59499,"sentiment":"neutral","sentiment_score":0.11950727800528209},{"text":"Bye.","start":78.59499,"end":79.09499,"sentiment":"neutral","sentiment_score":0.08616597950458527}],"sentiment":"neutral","sentiment_score":0.11117195338010788,"channel":1,"num_words":4,"start":77.954994,"end":79.09499},{"sentences":[{"text":"Bye bye.","start":78.742935,"end":79.06294,"sentiment":"neutral","sentiment_score":0.06904315575957298},{"text":"Bye bye.","start":79.06294,"end":79.64294,"sentiment":"neutral","sentiment_score":0.05536503158509731}],"sentiment":"neutral","sentiment_score":0.06220409367233515,"channel":0,"num_words":4,"start":78.742935,"end":79.64294}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, greets the customer, Saket, and explains that they are a managed service provider and Microsoft trusted partner. He offers to arrange a meeting with Saket's CTO to introduce their services and services covered by the MSP. Saket agrees to the meeting and the call ends politely."},"intents":{"segments":[{"text":"Zach, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":30,"end_word":80,"intents":[{"intent":"Arrange meeting","confidence_score":0.18661708},{"intent":"Introduce company","confidence_score":0.46611363}]},{"text":"reason for At my call today at at this point, yes, we can probably leave it here.","start_word":123,"end_word":139,"intents":[{"intent":"Leave call","confidence_score":0.15425402}]},{"text":"already have an agreement with a Microsoft vendor from the Microsoft point of Alright. Okay. view.","start_word":153,"end_word":168,"intents":[{"intent":"Confirm agreement","confidence_score":0.12743855}]},{"text":"Thank you, Saket. Have a good day. Alright. You Bye too. bye. See you later.","start_word":185,"end_word":199,"intents":[{"intent":"End call","confidence_score":0.5068435}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good afternoon. Zach, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.21343599259853363},{"text":"I'm good. Thank you. How are you? I'm doing wonderful. Thank you for asking.","start_word":16,"end_word":29,"sentiment":"positive","sentiment_score":0.5502317547798157},{"text":"Zach, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And Yes. reason for At my call today at at this point, yes, we can probably leave it here. We don't have sir. any needs of an MSP, and Mhmm. we Alright. already have an agreement with a Microsoft vendor from the Microsoft point of Alright. Okay. view. That that that would be fine, sir. Too No easy. no Thanks worries. for the call.","start_word":30,"end_word":184,"sentiment":"neutral","sentiment_score":0.020015086978673935},{"text":"Thank you, Saket.","start_word":185,"end_word":187,"sentiment":"positive","sentiment_score":0.35073018074035645},{"text":"Have a good day. Alright. You Bye too. bye. See you later. Bye. Bye bye. Bye bye.","start_word":188,"end_word":204,"sentiment":"neutral","sentiment_score":0.1398029923439026}],"average":{"sentiment":"neutral","sentiment_score":0.09815216064453124}}}}