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This is Airtel accounts. How may I help you today?\n\nChannel 1: Sorry. Who's this?\n\nChannel 0: Hi. This is Melissa Dom?\n\nChannel 1: What are you doing on the phone? No. We're just we're just just testing out the diversion, make sure everything's working properly because\n\nChannel 0: Mhmm.\n\nChannel 1: we had a we had a bit of an issue on the weekend. For some reason, when people were using the IVR, it wasn't going to that designated cool. Okay. So all is working. That's it.\n\nI'm talking tomorrow now. Have a nice day. Bye.\n\nChannel 0: You did the\n\nChannel 1: Bye.\n\nChannel 0: same. Bye.\n\nChannel 1: Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Morning.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.07873440533876419},{"text":"This is Airtel accounts.","start":0.48,"end":1.92,"sentiment":"neutral","sentiment_score":0.08509592711925507},{"text":"How may I help you today?","start":1.92,"end":3.22,"sentiment":"neutral","sentiment_score":0.1628068114320437}],"sentiment":"neutral","sentiment_score":0.12690536203709515,"channel":0,"num_words":11,"start":0.16,"end":3.22},{"sentences":[{"text":"Sorry.","start":4.16,"end":4.48,"sentiment":"neutral","sentiment_score":-0.012463443912565708},{"text":"Who's this?","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":-0.0066333136055618525}],"sentiment":"neutral","sentiment_score":-0.008576690374563137,"channel":1,"num_words":3,"start":4.16,"end":5.2999997},{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":0.02971954457461834},{"text":"This is Melissa Dom?","start":6.16,"end":8.18,"sentiment":"neutral","sentiment_score":0.0345350643619895}],"sentiment":"neutral","sentiment_score":0.033571960404515266,"channel":0,"num_words":5,"start":5.8399997,"end":8.18},{"sentences":[{"text":"What are you doing on the phone?","start":8.16,"end":9.86,"sentiment":"neutral","sentiment_score":0.02162799345595496},{"text":"No.","start":11.5199995,"end":11.84,"sentiment":"neutral","sentiment_score":-0.07245571911334991},{"text":"We're just we're just just testing out the diversion, make sure everything's working properly because","start":11.84,"end":17.255001,"sentiment":"neutral","sentiment_score":0.010529965162277222}],"sentiment":"neutral","sentiment_score":0.010299552717934484,"channel":1,"num_words":23,"start":8.16,"end":17.255001},{"sentences":[{"text":"Mhmm.","start":17.135,"end":17.635,"sentiment":"neutral","sentiment_score":-0.077674999833107}],"sentiment":"neutral","sentiment_score":-0.077674999833107,"channel":0,"num_words":1,"start":17.135,"end":17.635},{"sentences":[{"text":"we had a we had a bit of an issue on the weekend.","start":17.255001,"end":19.335,"sentiment":"negative","sentiment_score":-0.3692546028357286},{"text":"For some reason, when people were using the IVR, it wasn't going to that designated cool.","start":19.335,"end":25.866938,"sentiment":"negative","sentiment_score":-0.3926558392122388},{"text":"Okay.","start":25.866938,"end":26.186937,"sentiment":"neutral","sentiment_score":0.04787234589457512},{"text":"So all is working.","start":26.186937,"end":27.246939,"sentiment":"neutral","sentiment_score":0.14116793870925903},{"text":"That's it.","start":27.306938,"end":27.706938,"sentiment":"neutral","sentiment_score":0.15613150596618652}],"sentiment":"neutral","sentiment_score":-0.28216655976656413,"channel":1,"num_words":36,"start":17.255001,"end":27.706938},{"sentences":[{"text":"I'm talking tomorrow now.","start":27.706938,"end":28.826939,"sentiment":"neutral","sentiment_score":0.20552126318216324},{"text":"Have a nice day.","start":28.826939,"end":29.466938,"sentiment":"positive","sentiment_score":0.5028784647583961},{"text":"Bye.","start":29.466938,"end":29.966938,"sentiment":"neutral","sentiment_score":0.19475167989730835}],"sentiment":"positive","sentiment_score":0.3364833990732829,"channel":1,"num_words":9,"start":27.706938,"end":29.966938},{"sentences":[{"text":"You did the","start":30.306936,"end":30.786936,"sentiment":"neutral","sentiment_score":0.20307610432306925}],"sentiment":"neutral","sentiment_score":0.20307610432306925,"channel":0,"num_words":3,"start":30.306936,"end":30.786936},{"sentences":[{"text":"Bye.","start":30.746939,"end":31.246939,"sentiment":"neutral","sentiment_score":0.1524510681629181}],"sentiment":"neutral","sentiment_score":0.1524510681629181,"channel":1,"num_words":1,"start":30.746939,"end":31.246939},{"sentences":[{"text":"same.","start":30.786936,"end":31.186935,"sentiment":"neutral","sentiment_score":0.15355534851551056},{"text":"Bye.","start":31.186935,"end":31.686935,"sentiment":"neutral","sentiment_score":0.12350507825613022}],"sentiment":"neutral","sentiment_score":0.1385302133858204,"channel":0,"num_words":2,"start":30.786936,"end":31.686935},{"sentences":[{"text":"Bye bye.","start":32.02694,"end":32.586937,"sentiment":"neutral","sentiment_score":0.10396621748805046},{"text":"Bye.","start":32.586937,"end":33.086937,"sentiment":"neutral","sentiment_score":0.052758049219846725}],"sentiment":"neutral","sentiment_score":0.08689682806531589,"channel":1,"num_words":3,"start":32.02694,"end":33.086937}]},"summary":{"result":"success","short":"The customer, Melissa Dom, called Airtel accounts to test out the diversion system and reported an issue with people using the IVR. The representative, named Melissa, confirmed that everything is working and ended the call."},"intents":{"segments":[{"text":"This is Melissa Dom? What are you doing on the phone? No. We're just we're just just testing out the diversion, make sure everything's working properly because Mhmm. we had a we had a bit of an issue on the weekend. For some reason, when people were using the IVR, it wasn't going to that designated cool. Okay. So all is working. That's it. I'm talking tomorrow now.","start_word":15,"end_word":82,"intents":[{"intent":"Contact speaker","confidence_score":0.00042230374}]},{"text":"we had a we had a bit of an issue on the weekend. For some reason, when people were using the IVR, it wasn't going to that designated cool. Okay.","start_word":43,"end_word":72,"intents":[{"intent":"Check issue","confidence_score":0.00018294898}]}]},"sentiments":{"segments":[{"text":"Morning. This is Airtel accounts. How may I help you today? Sorry. Who's this? Hi. This is Melissa Dom? What are you doing on the phone? No. We're just we're just just testing out the diversion, make sure everything's working properly because Mhmm.","start_word":0,"end_word":42,"sentiment":"neutral","sentiment_score":0.028501585125923157},{"text":"we had a we had a bit of an issue on the weekend. For some reason, when people were using the IVR, it wasn't going to that designated cool.","start_word":43,"end_word":71,"sentiment":"negative","sentiment_score":-0.3813360035419464},{"text":"Okay. So all is working. That's it. I'm talking tomorrow now.","start_word":72,"end_word":82,"sentiment":"neutral","sentiment_score":0.16259931027889252},{"text":"Have a nice day.","start_word":83,"end_word":86,"sentiment":"positive","sentiment_score":0.4934171140193939},{"text":"Bye. You did the Bye. same. Bye. Bye bye. Bye.","start_word":87,"end_word":96,"sentiment":"neutral","sentiment_score":0.13912814855575562}],"average":{"sentiment":"neutral","sentiment_score":-0.023171879597847035}}}}