{"metadata":{"transaction_key":"deprecated","request_id":"019f3570-1255-7e53-ba95-d874813c3137","sha256":"63fc39644159c78a16df5b6aea98b7af0cc5c1a73a9c677adf822e2b18dd8fd6","created":"2026-07-06T03:19:26.126Z","duration":9.143937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":20,"output_tokens":20},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":20,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"I can't get to the phone right now. Please leave a message. Thank you.","confidence":0.9951172,"words":[{"word":"i","start":2.56,"end":2.72,"confidence":0.98535156,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.7220484018325806},{"word":"can't","start":2.72,"end":2.8799999,"confidence":0.84887695,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7930638790130615},{"word":"get","start":2.8799999,"end":3.04,"confidence":0.9980469,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.7698444724082947},{"word":"to","start":3.04,"end":3.1999998,"confidence":0.9941406,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.774394154548645},{"word":"the","start":3.1999998,"end":3.36,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7592267990112305},{"word":"phone","start":3.36,"end":3.52,"confidence":0.9921875,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.7779958248138428},{"word":"right","start":3.52,"end":3.6799998,"confidence":0.9941406,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.7714368104934692},{"word":"now","start":3.6799998,"end":4.0,"confidence":0.99365234,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.7027352452278137},{"word":"please","start":4.0,"end":4.48,"confidence":0.9863281,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5745541453361511},{"word":"leave","start":4.48,"end":4.64,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4361838698387146},{"word":"a","start":4.64,"end":4.72,"confidence":0.9980469,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4659656882286072},{"word":"message","start":4.72,"end":5.2,"confidence":0.9995117,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.43878674507141113},{"word":"thank","start":5.2,"end":5.44,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1347300410270691},{"word":"you","start":5.44,"end":5.94,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.014592811465263368}],"paragraphs":{"transcript":"\nI can't get to the phone right now. Please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"I can't get to the phone right now.","start":2.56,"end":4.0,"sentiment":"negative","sentiment_score":-0.7588431984186172},{"text":"Please leave a message.","start":4.0,"end":5.2,"sentiment":"negative","sentiment_score":-0.478872612118721},{"text":"Thank you.","start":5.2,"end":5.94,"sentiment":"neutral","sentiment_score":0.06006861478090286}],"sentiment":"negative","sentiment_score":-0.5618642004472869,"num_words":14,"start":2.56,"end":5.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I can't get to the phone right now. Please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"I can't get to the phone right now.","start":2.56,"end":4.0,"sentiment":"negative","sentiment_score":-0.7588431984186172},{"text":"Please leave a message.","start":4.0,"end":5.2,"sentiment":"negative","sentiment_score":-0.478872612118721},{"text":"Thank you.","start":5.2,"end":5.94,"sentiment":"neutral","sentiment_score":0.06006861478090286}],"sentiment":"negative","sentiment_score":-0.5618642004472869,"channel":1,"num_words":14,"start":2.56,"end":5.94}]},"summary":{"result":"success","short":"I can't get to the phone right now. Please leave a message. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":12,"end_word":13,"intents":[{"intent":"Leave a message","confidence_score":0.058829527}]}]},"sentiments":{"segments":[{"text":"I can't get to the phone right now. Please leave a message.","start_word":0,"end_word":11,"sentiment":"negative","sentiment_score":-0.6576383113861084},{"text":"Thank you.","start_word":12,"end_word":13,"sentiment":"neutral","sentiment_score":0.0332576148211956}],"average":{"sentiment":"negative","sentiment_score":-0.55400390625}}}}