{"metadata":{"transaction_key":"deprecated","request_id":"019fb077-05e4-7c43-bc12-4c62acce0594","sha256":"e07df70f4b23b31b8a7ea835d6a7a79dbad60064f0cecc10fd27af37af1ea48d","created":"2026-07-30T00:40:19.066Z","duration":17.207937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":36},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi. Good morning, Shanti. Hello? Hello?","confidence":0.7200928,"words":[{"word":"hello","start":3.36,"end":3.86,"confidence":0.68652344,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.00034861359745264053},{"word":"hi","start":4.16,"end":4.48,"confidence":0.6706543,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.12031349539756776},{"word":"good","start":4.48,"end":4.72,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.7239215970039368},{"word":"morning","start":4.72,"end":5.2,"confidence":0.7687988,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.669721245765686},{"word":"shanti","start":5.2,"end":5.7,"confidence":0.70410156,"punctuated_word":"Shanti.","sentiment":"positive","sentiment_score":0.6871417760848999},{"word":"hello","start":10.462875,"end":10.962875,"confidence":0.9819336,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.09423724561929704},{"word":"hello","start":16.702875,"end":17.202875,"confidence":0.7200928,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.025200042873620987}],"paragraphs":{"transcript":"\nHello? Hi. Good morning, Shanti. Hello? Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.00034861359745264053},{"text":"Hi.","start":4.16,"end":4.48,"sentiment":"neutral","sentiment_score":0.12031349539756776},{"text":"Good morning, Shanti.","start":4.48,"end":5.7,"sentiment":"positive","sentiment_score":0.6935948729515076},{"text":"Hello?","start":10.462875,"end":10.962875,"sentiment":"neutral","sentiment_score":0.09423724561929704},{"text":"Hello?","start":16.702875,"end":17.202875,"sentiment":"neutral","sentiment_score":-0.025200042873620987}],"sentiment":"neutral","sentiment_score":0.32435484722788843,"num_words":7,"start":3.36,"end":17.202875}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Yeah. That's right. Yeah. Hello? Can you hear me? Hello?","confidence":0.9941406,"words":[{"word":"hello","start":3.6799998,"end":4.18,"confidence":0.7753906,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01050952635705471},{"word":"hello","start":4.24,"end":4.74,"confidence":0.9777832,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.13089436292648315},{"word":"yeah","start":6.3999996,"end":6.7999997,"confidence":0.9824219,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.5728040933609009},{"word":"that's","start":6.7999997,"end":7.04,"confidence":1.0,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.4664877653121948},{"word":"right","start":7.04,"end":7.54,"confidence":0.9890137,"punctuated_word":"right.","sentiment":"positive","sentiment_score":0.3923095464706421},{"word":"yeah","start":10.48,"end":10.719999,"confidence":0.72436523,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05386190861463547},{"word":"hello","start":10.719999,"end":11.219999,"confidence":0.99609375,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.026390593498945236},{"word":"can","start":11.28,"end":11.5199995,"confidence":0.9941406,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.11235354095697404},{"word":"you","start":11.5199995,"end":11.679999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10589012503623962},{"word":"hear","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.06634290516376495},{"word":"me","start":11.92,"end":12.42,"confidence":0.9995117,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.06848800927400589},{"word":"hello","start":15.452875,"end":15.952875,"confidence":0.8913574,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.0507897287607193}],"paragraphs":{"transcript":"\nHello? Hello? Yeah. That's right. Yeah.\n\nHello? Can you hear me? Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.01050952635705471},{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.13089436292648315},{"text":"Yeah.","start":6.3999996,"end":6.7999997,"sentiment":"positive","sentiment_score":0.5728040933609009},{"text":"That's right.","start":6.7999997,"end":7.54,"sentiment":"positive","sentiment_score":0.42939865589141846},{"text":"Yeah.","start":10.48,"end":10.719999,"sentiment":"neutral","sentiment_score":0.05386190861463547}],"sentiment":"neutral","sentiment_score":0.2711445338403185,"num_words":6,"start":3.6799998,"end":10.719999},{"sentences":[{"text":"Hello?","start":10.719999,"end":11.219999,"sentiment":"neutral","sentiment_score":-0.026390593498945236},{"text":"Can you hear me?","start":11.28,"end":12.42,"sentiment":"neutral","sentiment_score":-0.08826864510774612},{"text":"Hello?","start":15.452875,"end":15.952875,"sentiment":"neutral","sentiment_score":-0.0507897287607193}],"sentiment":"neutral","sentiment_score":-0.0717091504484415,"num_words":6,"start":10.719999,"end":15.952875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hi.\n\nChannel 1: Hello?\n\nChannel 0: Good morning, Shanti.\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Hello?\n\nChannel 1: Yeah. Hello? Can you hear me? Hello?\n\nChannel 0: Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.00034861359745264053}],"sentiment":"neutral","sentiment_score":0.00034861359745264053,"channel":0,"num_words":1,"start":3.36,"end":3.86},{"sentences":[{"text":"Hello?","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.01050952635705471}],"sentiment":"neutral","sentiment_score":0.01050952635705471,"channel":1,"num_words":1,"start":3.6799998,"end":4.18},{"sentences":[{"text":"Hi.","start":4.16,"end":4.48,"sentiment":"neutral","sentiment_score":0.12031349539756776}],"sentiment":"neutral","sentiment_score":0.12031349539756776,"channel":0,"num_words":1,"start":4.16,"end":4.48},{"sentences":[{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.13089436292648315}],"sentiment":"neutral","sentiment_score":0.13089436292648315,"channel":1,"num_words":1,"start":4.24,"end":4.74},{"sentences":[{"text":"Good morning, Shanti.","start":4.48,"end":5.7,"sentiment":"positive","sentiment_score":0.6935948729515076}],"sentiment":"positive","sentiment_score":0.6935948729515076,"channel":0,"num_words":3,"start":4.48,"end":5.7},{"sentences":[{"text":"Yeah.","start":6.3999996,"end":6.7999997,"sentiment":"positive","sentiment_score":0.5728040933609009},{"text":"That's right.","start":6.7999997,"end":7.54,"sentiment":"positive","sentiment_score":0.42939865589141846}],"sentiment":"positive","sentiment_score":0.4772004683812459,"channel":1,"num_words":3,"start":6.3999996,"end":7.54},{"sentences":[{"text":"Hello?","start":10.462875,"end":10.962875,"sentiment":"neutral","sentiment_score":0.09423724561929704}],"sentiment":"neutral","sentiment_score":0.09423724561929704,"channel":0,"num_words":1,"start":10.462875,"end":10.962875},{"sentences":[{"text":"Yeah.","start":10.48,"end":10.719999,"sentiment":"neutral","sentiment_score":0.05386190861463547},{"text":"Hello?","start":10.719999,"end":11.219999,"sentiment":"neutral","sentiment_score":-0.026390593498945236},{"text":"Can you hear me?","start":11.28,"end":12.42,"sentiment":"neutral","sentiment_score":-0.08826864510774612},{"text":"Hello?","start":15.452875,"end":15.952875,"sentiment":"neutral","sentiment_score":-0.0507897287607193}],"sentiment":"neutral","sentiment_score":-0.053770427725144794,"channel":1,"num_words":7,"start":10.48,"end":15.952875},{"sentences":[{"text":"Hello?","start":16.702875,"end":17.202875,"sentiment":"neutral","sentiment_score":-0.025200042873620987}],"sentiment":"neutral","sentiment_score":-0.025200042873620987,"channel":0,"num_words":1,"start":16.702875,"end":17.202875}]},"summary":{"result":"success","short":"Hello? Hello? Hi. Hello? Good morning, Shanti. Yeah. That's right. Hello? Yeah. Hello? Can you hear me? Hello? Hello?"},"intents":{"segments":[{"text":"Hello?","start_word":18,"end_word":18,"intents":[{"intent":"Confirm understanding","confidence_score":0.033866007}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi. Hello?","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06551650166511536},{"text":"Good morning, Shanti. Yeah. That's right.","start_word":4,"end_word":9,"sentiment":"positive","sentiment_score":0.5734215378761292},{"text":"Hello? Yeah. Hello? Can you hear me? Hello? Hello?","start_word":10,"end_word":18,"sentiment":"neutral","sentiment_score":-0.02308658696711063}],"average":{"sentiment":"neutral","sentiment_score":0.21200870143042672}}}}