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calling Rashays. This is Sadie, your automated AI assistant. How can I help you today? I'm sorry. I don't have a direct line for Nasi in IT.\n\nCan you tell me what the call is in regards to? I might be able to help or point you in the right direction. That's one I don't have the answer to, but I'll make sure it gets to the right person. I will have to transfer you to my colleague. Is that okay?\n\nI'm transferring you now. Thank you for calling Reshais. Please leave your name, phone number, and a brief message, and one of our team members will get back to you.","paragraphs":[{"sentences":[{"text":"For calling Rashays.","start":0.32,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.19352923333644867},{"text":"This is Sadie, your automated AI assistant.","start":1.1999999,"end":3.36,"sentiment":"neutral","sentiment_score":0.3267536035605839},{"text":"How can I help you today?","start":3.36,"end":4.66,"sentiment":"neutral","sentiment_score":0.31155771513779956},{"text":"I'm sorry.","start":13.465,"end":13.785,"sentiment":"neutral","sentiment_score":-0.17706000804901123},{"text":"I don't have a direct line for Nasi in IT.","start":13.785,"end":16.105,"sentiment":"neutral","sentiment_score":-0.19383674412965773}],"sentiment":"neutral","sentiment_score":0.08731149137020111,"num_words":28,"start":0.32,"end":16.105},{"sentences":[{"text":"Can you tell me what the call is in regards to?","start":16.105,"end":18.345001,"sentiment":"neutral","sentiment_score":-0.09205932305617766},{"text":"I might be able to help or point you in the right direction.","start":18.345001,"end":20.925,"sentiment":"neutral","sentiment_score":0.2197695033481488},{"text":"That's one I don't have the answer to, but I'll make sure it gets to the right person.","start":30.470001,"end":34.01,"sentiment":"neutral","sentiment_score":-0.3233164639936553},{"text":"I will have to transfer you to my colleague.","start":34.07,"end":35.989998,"sentiment":"neutral","sentiment_score":-0.1515121791097853},{"text":"Is that okay?","start":35.989998,"end":36.809998,"sentiment":"neutral","sentiment_score":0.0008894714216391245}],"sentiment":"neutral","sentiment_score":-0.09882012147594381,"num_words":54,"start":16.105,"end":36.809998},{"sentences":[{"text":"I'm transferring you now.","start":41.574997,"end":43.114998,"sentiment":"neutral","sentiment_score":0.2206333838403225},{"text":"Thank you for calling Reshais.","start":72.284996,"end":73.744995,"sentiment":"positive","sentiment_score":0.5865164399147034},{"text":"Please leave your name, phone number, and a brief message, and one of our team members will get back to you.","start":73.965,"end":78.26394,"sentiment":"neutral","sentiment_score":0.24696738805089677}],"sentiment":"neutral","sentiment_score":0.30004769613345467,"num_words":30,"start":41.574997,"end":78.26394}]}}]}],"paragraphs":{"transcript":"\nChannel 1: For calling Rashays. This is Sadie, your automated AI assistant. How can I help you today?\n\nChannel 0: Hi, Sadie. I'm trying to get a hold of Nazie from the IT department.\n\nChannel 1: I'm sorry. I don't have a direct line for Nasi in IT. Can you tell me what the call is in regards to? I might be able to help or point you in the right direction.\n\nChannel 0: Cybersecurity.\n\nChannel 1: That's one I don't have the answer to, but I'll make sure it gets to the right person. I will have to transfer you to my colleague. Is that okay?\n\nChannel 0: Yes.\n\nChannel 1: I'm transferring you now. Thank you for calling Reshais. Please leave your name, phone number, and a brief message, and one of our team members will get back to you.","paragraphs":[{"sentences":[{"text":"For calling Rashays.","start":0.32,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.19352923333644867},{"text":"This is Sadie, your automated AI assistant.","start":1.1999999,"end":3.36,"sentiment":"neutral","sentiment_score":0.3267536035605839},{"text":"How can I help you today?","start":3.36,"end":4.66,"sentiment":"neutral","sentiment_score":0.31155771513779956}],"sentiment":"neutral","sentiment_score":0.29607557598501444,"channel":1,"num_words":16,"start":0.32,"end":4.66},{"sentences":[{"text":"Hi, Sadie.","start":5.68,"end":6.48,"sentiment":"neutral","sentiment_score":0.031075971201062202},{"text":"I'm trying to get a hold of Nazie from the IT department.","start":6.48,"end":10.74,"sentiment":"neutral","sentiment_score":-0.03894711999843518}],"sentiment":"neutral","sentiment_score":-0.02894382125564984,"channel":0,"num_words":14,"start":5.68,"end":10.74},{"sentences":[{"text":"I'm sorry.","start":13.465,"end":13.785,"sentiment":"neutral","sentiment_score":-0.17706000804901123},{"text":"I don't have a direct line for Nasi in IT.","start":13.785,"end":16.105,"sentiment":"neutral","sentiment_score":-0.19383674412965773},{"text":"Can you tell me what the call is in regards to?","start":16.105,"end":18.345001,"sentiment":"neutral","sentiment_score":-0.09205932305617766},{"text":"I might be able to help or point you in the right direction.","start":18.345001,"end":20.925,"sentiment":"neutral","sentiment_score":0.2197695033481488}],"sentiment":"neutral","sentiment_score":-0.012448235207961665,"channel":1,"num_words":36,"start":13.465,"end":20.925},{"sentences":[{"text":"Cybersecurity.","start":23.475,"end":23.975,"sentiment":"neutral","sentiment_score":-0.19204062223434448}],"sentiment":"neutral","sentiment_score":-0.19204062223434448,"channel":0,"num_words":1,"start":23.475,"end":23.975},{"sentences":[{"text":"That's one I don't have the answer to, but I'll make sure it gets to the right person.","start":30.470001,"end":34.01,"sentiment":"neutral","sentiment_score":-0.3233164639936553},{"text":"I will have to transfer you to my colleague.","start":34.07,"end":35.989998,"sentiment":"neutral","sentiment_score":-0.1515121791097853},{"text":"Is that okay?","start":35.989998,"end":36.809998,"sentiment":"neutral","sentiment_score":0.0008894714216391245}],"sentiment":"neutral","sentiment_score":-0.23935458498696485,"channel":1,"num_words":30,"start":30.470001,"end":36.809998},{"sentences":[{"text":"Yes.","start":38.170002,"end":38.670002,"sentiment":"neutral","sentiment_score":0.16893558204174042}],"sentiment":"neutral","sentiment_score":0.16893558204174042,"channel":0,"num_words":1,"start":38.170002,"end":38.670002},{"sentences":[{"text":"I'm transferring you now.","start":41.574997,"end":43.114998,"sentiment":"neutral","sentiment_score":0.2206333838403225},{"text":"Thank you for calling Reshais.","start":72.284996,"end":73.744995,"sentiment":"positive","sentiment_score":0.5865164399147034},{"text":"Please leave your name, phone number, and a brief message, and one of our team members will get back to you.","start":73.965,"end":78.26394,"sentiment":"neutral","sentiment_score":0.24696738805089677}],"sentiment":"neutral","sentiment_score":0.30004769613345467,"channel":1,"num_words":30,"start":41.574997,"end":78.26394}]},"summary":{"result":"success","short":"The customer is trying to reach someone named Nazie from the IT department but doesn't have a direct line. The agent offers to transfer the customer to a colleague for a call regarding Cybersecurity and asks for a brief message. The agent transfers the customer to the colleague and thanks them for calling Reshais."},"intents":{"segments":[{"text":"I'm trying to get a hold of Nazie from the IT department.","start_word":18,"end_word":29,"intents":[{"intent":"Get a hold of nazie","confidence_score":0.035228245}]},{"text":"I will have to transfer you to my colleague. Is that okay? Yes.","start_word":85,"end_word":97,"intents":[{"intent":"Transfer call to a colleague","confidence_score":0.010650484}]},{"text":"Please leave your name, phone number, and a brief message, and one of our team members will get back to you.","start_word":107,"end_word":127,"intents":[{"intent":"Leave message","confidence_score":0.6750819}]}]},"sentiments":{"segments":[{"text":"For calling Rashays. This is Sadie, your automated AI assistant. How can I help you today? Hi, Sadie. I'm trying to get a hold of Nazie from the IT department. I'm sorry. I don't have a direct line for Nasi in IT. Can you tell me what the call is in regards to? I might be able to help or point you in the right direction. Cybersecurity. That's one I don't have the answer to, but I'll make sure it gets to the right person. I will have to transfer you to my colleague. Is that okay? Yes. I'm transferring you now.","start_word":0,"end_word":101,"sentiment":"neutral","sentiment_score":-0.027055706828832623},{"text":"Thank you for calling Reshais.","start_word":102,"end_word":106,"sentiment":"positive","sentiment_score":0.5805701017379761},{"text":"Please leave your name, phone number, and a brief message, and one of our team members will get back to you.","start_word":107,"end_word":127,"sentiment":"neutral","sentiment_score":0.24715009331703183}],"average":{"sentiment":"neutral","sentiment_score":0.03955738279554579}}}}