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reason","start":46.225,"end":46.804996,"sentiment":"neutral","sentiment_score":0.004645999521017075}],"sentiment":"neutral","sentiment_score":0.004645999521017075,"channel":0,"num_words":2,"start":46.225,"end":46.804996},{"sentences":[{"text":"Thank I was just gonna say, just delete me.","start":46.445,"end":49.164997,"sentiment":"neutral","sentiment_score":0.0496595808201366},{"text":"That would be fine.","start":49.164997,"end":49.885,"sentiment":"neutral","sentiment_score":0.26434117928147316},{"text":"Thank you so much.","start":49.885,"end":50.864998,"sentiment":"positive","sentiment_score":0.6542304307222366},{"text":"Hello?","start":53.03894,"end":53.53894,"sentiment":"neutral","sentiment_score":0.13168728351593018},{"text":"Hello?","start":56.95894,"end":57.45894,"sentiment":"neutral","sentiment_score":0.036429621279239655}],"sentiment":"neutral","sentiment_score":0.22575471432585464,"channel":1,"num_words":19,"start":46.445,"end":57.45894}]},"summary":{"result":"success","short":"The customer, Simon, is having trouble with their phone and has trouble hearing the agent. The agent from cost security is trying to reassure Simon that they don't need any further services and asks to delete them. The call ends with the agent thanking Simon and saying they don't need to worry about it."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello. Good afternoon, Simon? Hello? Hello? Hi. Can you hear me, Simon? Hello? Can Hello? you hear me? Can you hear me? Hello? Can Who's you this? hear Sorry. me? Who's this? Yes. I can hear you. Voice? Who's this? Yeah. My name is Mary calling from Vigilance AI. We are a cybersecurity company that runs an AI powered MDR platform. Okay. Okay. I I I'm I've got all my security set up. I've just had it redone, so I don't I don't need to have any further services. I see. Okay. Yeah. Nothing to, yeah, nothing to worry, Simon. We are not That's okay. asking to change anything. No worries. The reason Thank I was just gonna say, just delete me. That would be fine.","start_word":0,"end_word":127,"sentiment":"neutral","sentiment_score":0.06593605875968933},{"text":"Thank you so much.","start_word":128,"end_word":131,"sentiment":"positive","sentiment_score":0.6536322832107544},{"text":"Hello? Hello?","start_word":132,"end_word":133,"sentiment":"neutral","sentiment_score":0.09430894255638124}],"average":{"sentiment":"neutral","sentiment_score":0.08082374014505526}}}}