{"metadata":{"transaction_key":"deprecated","request_id":"019fa104-ed44-74f2-8782-a38cfe0106ad","sha256":"2bd6e174ba5e31a0b51ac02f87fac4dbc4c5aa803390987482abc4a94b6d43f4","created":"2026-07-27T00:41:23.891Z","duration":30.311937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":95,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":111,"output_tokens":111},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":111,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good morning. This is Maureen again from Airtelho tech support. Am I speaking with William? Yeah. Have you spoke with our other representative? Okay. Sure. Okay then. Just checking in. Okay. You're welcome. Bye. Have a great day.","confidence":0.99609375,"words":[{"word":"yes","start":2.8,"end":3.12,"confidence":0.78930664,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13505423069000244},{"word":"hello","start":3.12,"end":3.62,"confidence":0.91967773,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.20605608820915225},{"word":"good","start":3.6799998,"end":4.0,"confidence":0.9003906,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4781360924243927},{"word":"morning","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3541889190673828},{"word":"this","start":4.88,"end":5.12,"confidence":0.9951172,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2431839257478714},{"word":"is","start":5.12,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.21141459047794345},{"word":"maureen","start":5.2799997,"end":5.6,"confidence":0.95996094,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.21617363393306732},{"word":"again","start":5.6,"end":5.8399997,"confidence":0.96533203,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.187539666891098},{"word":"from","start":5.8399997,"end":6.16,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.189422145485878},{"word":"airtelho","start":6.16,"end":6.66,"confidence":0.74739075,"punctuated_word":"Airtelho","sentiment":"neutral","sentiment_score":0.17721092700958252},{"word":"tech","start":6.72,"end":6.8799996,"confidence":0.81152344,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.2603071928024292},{"word":"support","start":6.8799996,"end":7.3799996,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.1862114816904068},{"word":"am","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.06456261873245239},{"word":"i","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0920272096991539},{"word":"speaking","start":7.8399997,"end":8.16,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.05028891563415527},{"word":"with","start":8.16,"end":8.4,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0714702382683754},{"word":"william","start":8.4,"end":8.9,"confidence":0.99902344,"punctuated_word":"William?","sentiment":"neutral","sentiment_score":0.0924345999956131},{"word":"yeah","start":10.559999,"end":11.04,"confidence":0.9025879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.041419968008995056},{"word":"have","start":11.04,"end":11.2,"confidence":0.9013672,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.010389419272542},{"word":"you","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011038518510758877},{"word":"spoke","start":11.44,"end":11.759999,"confidence":0.99609375,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.005083067342638969},{"word":"with","start":11.759999,"end":12.259999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.006504107266664505},{"word":"our","start":12.559999,"end":12.88,"confidence":0.5546875,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.005273837596178055},{"word":"other","start":12.88,"end":13.28,"confidence":0.95410156,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.01254928857088089},{"word":"representative","start":13.28,"end":13.78,"confidence":0.9748535,"punctuated_word":"representative?","sentiment":"neutral","sentiment_score":0.015078318305313587},{"word":"okay","start":21.055,"end":21.555,"confidence":0.96533203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06564691662788391},{"word":"sure","start":21.615,"end":22.115,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.08979269862174988},{"word":"okay","start":22.216938,"end":22.456938,"confidence":0.9863281,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.06961013376712799},{"word":"then","start":22.456938,"end":22.616938,"confidence":0.94921875,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.08582571148872375},{"word":"just","start":22.616938,"end":22.856937,"confidence":0.9941406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.10265636444091795},{"word":"checking","start":22.856937,"end":23.336939,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.1464240700006485},{"word":"in","start":23.336939,"end":23.836939,"confidence":0.9995117,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.10038378834724426},{"word":"okay","start":25.656939,"end":26.136938,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3591963052749634},{"word":"you're","start":26.136938,"end":26.216938,"confidence":0.8093262,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.5163881778717041},{"word":"welcome","start":26.216938,"end":26.696938,"confidence":0.9995117,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.6040018200874329},{"word":"bye","start":26.696938,"end":27.011938,"confidence":1.0,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.5061322450637817},{"word":"have","start":27.011938,"end":27.326939,"confidence":0.9941406,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6867077946662903},{"word":"a","start":27.326939,"end":27.576939,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6975430250167847},{"word":"great","start":27.576939,"end":27.816938,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6863476037979126},{"word":"day","start":27.816938,"end":28.316938,"confidence":1.0,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.2381274402141571}],"paragraphs":{"transcript":"\nYes. Hello. Good morning. This is Maureen again from Airtelho tech support. Am I speaking with William?\n\nYeah. Have you spoke with our other representative? Okay. Sure. Okay then.\n\nJust checking in. Okay. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.13505423069000244},{"text":"Hello.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.20605608820915225},{"text":"Good morning.","start":3.6799998,"end":4.5,"sentiment":"positive","sentiment_score":0.41616250574588776},{"text":"This is Maureen again from Airtelho tech support.","start":4.88,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.20893294550478458},{"text":"Am I speaking with William?","start":7.52,"end":8.9,"sentiment":"neutral","sentiment_score":0.07415671646595001}],"sentiment":"neutral","sentiment_score":0.18915779275052688,"num_words":17,"start":2.8,"end":8.9},{"sentences":[{"text":"Yeah.","start":10.559999,"end":11.04,"sentiment":"neutral","sentiment_score":0.041419968008995056},{"text":"Have you spoke with our other representative?","start":11.04,"end":13.78,"sentiment":"neutral","sentiment_score":0.009416650980710983},{"text":"Okay.","start":21.055,"end":21.555,"sentiment":"neutral","sentiment_score":0.06564691662788391},{"text":"Sure.","start":21.615,"end":22.115,"sentiment":"neutral","sentiment_score":0.08979269862174988},{"text":"Okay then.","start":22.216938,"end":22.616938,"sentiment":"neutral","sentiment_score":0.07771792262792587}],"sentiment":"neutral","sentiment_score":0.034850998781621456,"num_words":12,"start":10.559999,"end":22.616938},{"sentences":[{"text":"Just checking in.","start":22.616938,"end":23.836939,"sentiment":"neutral","sentiment_score":0.1164880742629369},{"text":"Okay.","start":25.656939,"end":26.136938,"sentiment":"positive","sentiment_score":0.3591963052749634},{"text":"You're welcome.","start":26.136938,"end":26.696938,"sentiment":"positive","sentiment_score":0.5601949989795685},{"text":"Bye.","start":26.696938,"end":27.011938,"sentiment":"positive","sentiment_score":0.5061322450637817},{"text":"Have a great day.","start":27.011938,"end":28.316938,"sentiment":"positive","sentiment_score":0.5771814659237862}],"sentiment":"positive","sentiment_score":0.4221735122528943,"num_words":11,"start":22.616938,"end":28.316938}]}}]},{"alternatives":[{"transcript":"Yes. You are. Yep. He said he was gonna give me a callback over WhatsApp, and he he we're gonna run some tests. Yep. Thank you. Bye.","confidence":0.98828125,"words":[{"word":"yes","start":9.36,"end":9.5199995,"confidence":0.727417,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08623262494802475},{"word":"you","start":9.5199995,"end":9.84,"confidence":0.9921875,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1045546755194664},{"word":"are","start":9.84,"end":10.34,"confidence":0.9970703,"punctuated_word":"are.","sentiment":"neutral","sentiment_score":0.08063878118991852},{"word":"yep","start":14.835,"end":15.235,"confidence":0.98168945,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03769714385271072},{"word":"he","start":15.235,"end":15.475,"confidence":0.7451172,"punctuated_word":"He","sentiment":"neutral","sentiment_score":0.02025313675403595},{"word":"said","start":15.475,"end":15.715,"confidence":0.98535156,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.016618575900793076},{"word":"he","start":15.715,"end":15.795,"confidence":0.9941406,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.022841328755021095},{"word":"was","start":15.795,"end":15.955,"confidence":0.9873047,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.016575027257204056},{"word":"gonna","start":15.955,"end":16.195,"confidence":0.98828125,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.02246038243174553},{"word":"give","start":16.195,"end":16.355,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.02687341347336769},{"word":"me","start":16.355,"end":16.435,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02083202451467514},{"word":"a","start":16.435,"end":16.595,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02942383848130703},{"word":"callback","start":16.595,"end":17.075,"confidence":0.9902344,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.02520619705319405},{"word":"over","start":17.075,"end":17.395,"confidence":0.9453125,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.04290768504142761},{"word":"whatsapp","start":17.395,"end":17.795,"confidence":0.7182617,"punctuated_word":"WhatsApp,","sentiment":"neutral","sentiment_score":0.03168747201561928},{"word":"and","start":17.795,"end":17.955,"confidence":0.8496094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01756598800420761},{"word":"he","start":17.955,"end":18.275,"confidence":0.45263672,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.01838384196162224},{"word":"he","start":18.275,"end":18.435,"confidence":0.53564453,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.01850959844887257},{"word":"we're","start":18.595,"end":18.835,"confidence":0.6323242,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.025282949209213257},{"word":"gonna","start":18.835,"end":19.075,"confidence":0.96240234,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.029274890199303627},{"word":"run","start":19.075,"end":19.235,"confidence":0.9980469,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.026798732578754425},{"word":"some","start":19.235,"end":19.475,"confidence":0.99902344,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.007777448743581772},{"word":"tests","start":19.475,"end":19.975,"confidence":0.99560547,"punctuated_word":"tests.","sentiment":"neutral","sentiment_score":0.01630546525120735},{"word":"yep","start":24.515,"end":24.915,"confidence":0.9538574,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.20435838401317596},{"word":"thank","start":24.915,"end":25.154999,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5952222943305969},{"word":"you","start":25.154999,"end":25.654999,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4840853810310364},{"word":"bye","start":27.634998,"end":28.134998,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.5660452842712402}],"paragraphs":{"transcript":"\nYes. You are. Yep. He said he was gonna give me a callback over WhatsApp, and he he we're gonna run some tests. Yep.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":9.36,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.08623262494802475},{"text":"You are.","start":9.5199995,"end":10.34,"sentiment":"neutral","sentiment_score":0.09259672835469246},{"text":"Yep.","start":14.835,"end":15.235,"sentiment":"neutral","sentiment_score":0.03769714385271072},{"text":"He said he was gonna give me a callback over WhatsApp, and he he we're gonna run some tests.","start":15.235,"end":19.975,"sentiment":"neutral","sentiment_score":0.022925157688165967},{"text":"Yep.","start":24.515,"end":24.915,"sentiment":"neutral","sentiment_score":0.20435838401317596}],"sentiment":"neutral","sentiment_score":0.03954415023326874,"num_words":24,"start":9.36,"end":24.915},{"sentences":[{"text":"Thank you.","start":24.915,"end":25.654999,"sentiment":"positive","sentiment_score":0.5396538376808167},{"text":"Bye.","start":27.634998,"end":28.134998,"sentiment":"positive","sentiment_score":0.5660452842712402}],"sentiment":"positive","sentiment_score":0.5484509865442911,"num_words":3,"start":24.915,"end":28.134998}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yes. Hello. Good morning. This is Maureen again from Airtelho tech support. Am I speaking with William?\n\nChannel 1: Yes. You are.\n\nChannel 0: Yeah. Have you spoke with our other representative?\n\nChannel 1: Yep. He said he was gonna give me a callback over WhatsApp, and he he we're gonna run some tests.\n\nChannel 0: Okay. Sure. Okay then. Just checking in.\n\nChannel 1: Yep. Thank you.\n\nChannel 0: Okay. You're welcome. Bye. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.13505423069000244},{"text":"Hello.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.20605608820915225},{"text":"Good morning.","start":3.6799998,"end":4.5,"sentiment":"positive","sentiment_score":0.41616250574588776},{"text":"This is Maureen again from Airtelho tech support.","start":4.88,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.20893294550478458},{"text":"Am I speaking with William?","start":7.52,"end":8.9,"sentiment":"neutral","sentiment_score":0.07415671646595001}],"sentiment":"neutral","sentiment_score":0.18915779275052688,"channel":0,"num_words":17,"start":2.8,"end":8.9},{"sentences":[{"text":"Yes.","start":9.36,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.08623262494802475},{"text":"You are.","start":9.5199995,"end":10.34,"sentiment":"neutral","sentiment_score":0.09259672835469246}],"sentiment":"neutral","sentiment_score":0.0904753605524699,"channel":1,"num_words":3,"start":9.36,"end":10.34},{"sentences":[{"text":"Yeah.","start":10.559999,"end":11.04,"sentiment":"neutral","sentiment_score":0.041419968008995056},{"text":"Have you spoke with our other representative?","start":11.04,"end":13.78,"sentiment":"neutral","sentiment_score":0.009416650980710983}],"sentiment":"neutral","sentiment_score":0.013417065609246492,"channel":0,"num_words":8,"start":10.559999,"end":13.78},{"sentences":[{"text":"Yep.","start":14.835,"end":15.235,"sentiment":"neutral","sentiment_score":0.03769714385271072},{"text":"He said he was gonna give me a callback over WhatsApp, and he he we're gonna run some tests.","start":15.235,"end":19.975,"sentiment":"neutral","sentiment_score":0.022925157688165967}],"sentiment":"neutral","sentiment_score":0.023663756996393205,"channel":1,"num_words":20,"start":14.835,"end":19.975},{"sentences":[{"text":"Okay.","start":21.055,"end":21.555,"sentiment":"neutral","sentiment_score":0.06564691662788391},{"text":"Sure.","start":21.615,"end":22.115,"sentiment":"neutral","sentiment_score":0.08979269862174988},{"text":"Okay then.","start":22.216938,"end":22.616938,"sentiment":"neutral","sentiment_score":0.07771792262792587},{"text":"Just checking in.","start":22.616938,"end":23.836939,"sentiment":"neutral","sentiment_score":0.1164880742629369}],"sentiment":"neutral","sentiment_score":0.09433424047061376,"channel":0,"num_words":7,"start":21.055,"end":23.836939},{"sentences":[{"text":"Yep.","start":24.515,"end":24.915,"sentiment":"neutral","sentiment_score":0.20435838401317596},{"text":"Thank you.","start":24.915,"end":25.654999,"sentiment":"positive","sentiment_score":0.5396538376808167}],"sentiment":"positive","sentiment_score":0.4278886864582698,"channel":1,"num_words":3,"start":24.515,"end":25.654999},{"sentences":[{"text":"Okay.","start":25.656939,"end":26.136938,"sentiment":"positive","sentiment_score":0.3591963052749634},{"text":"You're welcome.","start":26.136938,"end":26.696938,"sentiment":"positive","sentiment_score":0.5601949989795685},{"text":"Bye.","start":26.696938,"end":27.011938,"sentiment":"positive","sentiment_score":0.5061322450637817},{"text":"Have a great","start":27.011938,"end":27.816938,"sentiment":"positive","sentiment_score":0.6901994744936625}],"sentiment":"positive","sentiment_score":0.5794738531112671,"channel":0,"num_words":7,"start":25.656939,"end":27.816938},{"sentences":[{"text":"Bye.","start":27.634998,"end":28.134998,"sentiment":"positive","sentiment_score":0.5660452842712402}],"sentiment":"positive","sentiment_score":0.5660452842712402,"channel":1,"num_words":1,"start":27.634998,"end":28.134998},{"sentences":[{"text":"day.","start":27.816938,"end":28.316938,"sentiment":"neutral","sentiment_score":0.2381274402141571}],"sentiment":"neutral","sentiment_score":0.2381274402141571,"channel":0,"num_words":1,"start":27.816938,"end":28.316938}]},"summary":{"result":"success","short":"A representative from Airtelho tech support named Maureen calls William to follow up on a previous conversation with another representative. She informs William that they will conduct tests and asks if he has had a chance to speak with another representative. William confirms that he has and Maureen thanks him for his time before ending the call."},"intents":{"segments":[{"text":"Yeah.","start_word":20,"end_word":20,"intents":[{"intent":"Confirm identity","confidence_score":0.24764605}]},{"text":"Have you spoke with our other representative? Yep.","start_word":21,"end_word":28,"intents":[{"intent":"Verify representative","confidence_score":0.08066919}]},{"text":"He said he was gonna give me a callback over WhatsApp, and he he we're gonna run some tests. Okay. Sure. Okay then.","start_word":29,"end_word":51,"intents":[{"intent":"Check callback","confidence_score":0.0895067},{"intent":"Run tests","confidence_score":0.7584994}]}]},"sentiments":{"segments":[{"text":"Yes. Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.17055515944957733},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.3955046534538269},{"text":"This is Maureen again from Airtelho tech support. Am I speaking with William? Yes. You are. Yeah. Have you spoke with our other representative? Yep. He said he was gonna give me a callback over WhatsApp, and he he we're gonna run some tests. Okay. Sure. Okay then. Just checking in. Yep.","start_word":4,"end_word":55,"sentiment":"neutral","sentiment_score":0.07701704651117325},{"text":"Thank you. Okay. You're welcome. Bye. Have a great Bye. day.","start_word":56,"end_word":66,"sentiment":"positive","sentiment_score":0.5334614515304565}],"average":{"sentiment":"neutral","sentiment_score":0.17946202046162374}}}}