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Yeah. May I know who's this, please? I'm good, Melissa. Can I call you back?\n\nAfter five, please. Yeah.","paragraphs":[{"sentences":[{"text":"Hi.","start":12.48,"end":12.88,"sentiment":"neutral","sentiment_score":0.03756674379110336},{"text":"Yeah.","start":12.88,"end":13.2,"sentiment":"neutral","sentiment_score":0.0394417978823185},{"text":"May I know who's this, please?","start":13.2,"end":14.5,"sentiment":"neutral","sentiment_score":0.031398873776197433},{"text":"I'm good, Melissa.","start":23.285,"end":24.165,"sentiment":"positive","sentiment_score":0.3902437488238017},{"text":"Can I call you back?","start":24.165,"end":25.384998,"sentiment":"neutral","sentiment_score":0.11737224683165551}],"sentiment":"neutral","sentiment_score":0.12643714156001806,"num_words":16,"start":12.48,"end":25.384998},{"sentences":[{"text":"After five, please.","start":36.07,"end":37.37,"sentiment":"neutral","sentiment_score":-0.04812525461117426},{"text":"Yeah.","start":42.47,"end":42.915,"sentiment":"neutral","sentiment_score":0.12319004535675047}],"sentiment":"neutral","sentiment_score":-0.0052964296191930806,"num_words":4,"start":36.07,"end":42.915}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Hello? Hi. Good afternoon.\n\nAm I speaking to mister Lovemeth Singh Mola?\n\nChannel 1: Hi. Yeah. May I know who's this, please?\n\nChannel 0: Hi. This is Melissa from Airtel from your Internet service provider. How are you today?\n\nChannel 1: I'm good, Melissa. Can I call you back?\n\nChannel 0: Oh, what time you can call back? I just wanted to discuss about your account. But if it's not the good time, just let me know what's the best time to call you.\n\nChannel 1: After five, please.\n\nChannel 0: After five. Okay. Sure. I'll call you back after five, alright, to discuss\n\nChannel 1: Yeah.\n\nChannel 0: your account. Thank you so much. And we're open until 6PM, so I can call you after five. Please answer the phone so we can sort this out on the account. Alright?","paragraphs":[{"sentences":[{"text":"Hi.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.18795865774154663},{"text":"Good afternoon.","start":4.0,"end":4.74,"sentiment":"neutral","sentiment_score":0.320860892534256},{"text":"Hello?","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.13908973336219788},{"text":"Hi.","start":7.3599997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.13674727082252502},{"text":"Good afternoon.","start":7.7599998,"end":8.5,"sentiment":"neutral","sentiment_score":0.2231721729040146}],"sentiment":"neutral","sentiment_score":0.22169454182897294,"channel":0,"num_words":7,"start":3.76,"end":8.5},{"sentences":[{"text":"Am I speaking to mister Lovemeth Singh Mola?","start":9.04,"end":12.5,"sentiment":"neutral","sentiment_score":0.0892034899443388}],"sentiment":"neutral","sentiment_score":0.0892034899443388,"channel":0,"num_words":8,"start":9.04,"end":12.5},{"sentences":[{"text":"Hi.","start":12.48,"end":12.88,"sentiment":"neutral","sentiment_score":0.03756674379110336},{"text":"Yeah.","start":12.88,"end":13.2,"sentiment":"neutral","sentiment_score":0.0394417978823185},{"text":"May I know who's this, please?","start":13.2,"end":14.5,"sentiment":"neutral","sentiment_score":0.031398873776197433}],"sentiment":"neutral","sentiment_score":0.03317522304132581,"channel":1,"num_words":8,"start":12.48,"end":14.5},{"sentences":[{"text":"Hi.","start":15.12,"end":15.62,"sentiment":"neutral","sentiment_score":0.15040403604507446},{"text":"This is Melissa from Airtel from your Internet service provider.","start":15.725,"end":21.425,"sentiment":"neutral","sentiment_score":0.18127160370349885},{"text":"How are you today?","start":21.485,"end":22.545,"sentiment":"neutral","sentiment_score":0.3132409453392029}],"sentiment":"neutral","sentiment_score":0.21440559029579162,"channel":0,"num_words":15,"start":15.12,"end":22.545},{"sentences":[{"text":"I'm good, Melissa.","start":23.285,"end":24.165,"sentiment":"positive","sentiment_score":0.3902437488238017},{"text":"Can I call you back?","start":24.165,"end":25.384998,"sentiment":"neutral","sentiment_score":0.11737224683165551}],"sentiment":"neutral","sentiment_score":0.21969906007871032,"channel":1,"num_words":8,"start":23.285,"end":25.384998},{"sentences":[{"text":"Oh, what time you can call back?","start":25.965,"end":27.725,"sentiment":"neutral","sentiment_score":-0.007489945872553757},{"text":"I just wanted to discuss about your account.","start":27.725,"end":30.630001,"sentiment":"neutral","sentiment_score":-0.03344756364822388},{"text":"But if it's not the good time, just let me know what's the best time to call you.","start":30.630001,"end":35.37,"sentiment":"neutral","sentiment_score":-0.12068815074033207}],"sentiment":"neutral","sentiment_score":-0.07552717707938317,"channel":0,"num_words":33,"start":25.965,"end":35.37},{"sentences":[{"text":"After five, please.","start":36.07,"end":37.37,"sentiment":"neutral","sentiment_score":-0.04812525461117426}],"sentiment":"neutral","sentiment_score":-0.04812525461117426,"channel":1,"num_words":3,"start":36.07,"end":37.37},{"sentences":[{"text":"After five.","start":37.99,"end":38.87,"sentiment":"neutral","sentiment_score":-0.020897417329251766},{"text":"Okay.","start":38.87,"end":39.190002,"sentiment":"neutral","sentiment_score":0.04505478590726853},{"text":"Sure.","start":39.190002,"end":39.43,"sentiment":"neutral","sentiment_score":0.09407228231430054},{"text":"I'll call you back after five, alright, to discuss","start":39.43,"end":42.55,"sentiment":"neutral","sentiment_score":0.06191153989897834}],"sentiment":"neutral","sentiment_score":0.05034893020414389,"channel":0,"num_words":13,"start":37.99,"end":42.55},{"sentences":[{"text":"Yeah.","start":42.47,"end":42.915,"sentiment":"neutral","sentiment_score":0.12319004535675047}],"sentiment":"neutral","sentiment_score":0.12319004535675047,"channel":1,"num_words":1,"start":42.47,"end":42.915},{"sentences":[{"text":"your account.","start":42.55,"end":43.29,"sentiment":"neutral","sentiment_score":0.17780324071645737},{"text":"Thank you so much.","start":44.085,"end":44.965,"sentiment":"positive","sentiment_score":0.6795124113559723},{"text":"And we're open until 6PM, so I can call you after five.","start":44.965,"end":48.725,"sentiment":"neutral","sentiment_score":0.17858079386254153},{"text":"Please answer the phone so we can sort this out on the account.","start":48.725,"end":51.445,"sentiment":"neutral","sentiment_score":0.18801903953919044},{"text":"Alright?","start":51.445,"end":51.945,"sentiment":"neutral","sentiment_score":0.09126725047826768}],"sentiment":"neutral","sentiment_score":0.24225438805297017,"channel":0,"num_words":32,"start":42.55,"end":51.945}]},"summary":{"result":"success","short":"A representative from an Internet service provider named Melissa calls Lovemeth Singhzik to discuss his account. Lovemeth is not available at the moment and requests a call back after 5pm. Melissa agrees to call back at that time and asks Lovemeth to please answer the phone to arrange a time to speak."},"intents":{"segments":[{"text":"Can I call you back?","start_word":41,"end_word":45,"intents":[{"intent":"Schedule callback","confidence_score":0.004993744}]},{"text":"I just wanted to discuss about your account. But if it's not the good time, just let me know what's the best time to call you. After five, please.","start_word":53,"end_word":81,"intents":[{"intent":"Discuss account","confidence_score":0.32060552}]},{"text":"I'll call you back after five, alright, to discuss Yeah. your account. Thank you so much. And we're open until 6PM, so I can call you after five. Please answer the phone so we can sort this out on the account. Alright?","start_word":86,"end_word":127,"intents":[{"intent":"Call back after 5pm","confidence_score":0.00674342}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Hello? Hi. Good afternoon. Am I speaking to mister Lovemeth Singh Mola? Hi. Yeah. May I know who's this, please? Hi. This is Melissa from Airtel from your Internet service provider. How are you today?","start_word":0,"end_word":37,"sentiment":"neutral","sentiment_score":0.14122159779071808},{"text":"I'm good, Melissa.","start_word":38,"end_word":40,"sentiment":"positive","sentiment_score":0.3901530802249909},{"text":"Can I call you back? Oh, what time you can call back? I just wanted to discuss about your account. But if it's not the good time, just let me know what's the best time to call you. After five, please. After five. Okay. Sure. I'll call you back after five, alright, to discuss Yeah. your account.","start_word":41,"end_word":97,"sentiment":"neutral","sentiment_score":-0.012690703384578228},{"text":"Thank you so much.","start_word":98,"end_word":101,"sentiment":"positive","sentiment_score":0.6690815687179565},{"text":"And we're open until 6PM, so I can call you after five. Please answer the phone so we can sort this out on the account. Alright?","start_word":102,"end_word":127,"sentiment":"neutral","sentiment_score":0.17840075492858887}],"average":{"sentiment":"neutral","sentiment_score":0.10498750728109608}}}}