{"metadata":{"transaction_key":"deprecated","request_id":"019f3b2e-7b03-71d3-9d82-187792a58ee5","sha256":"b8fd79187908fb1d99896b721631d338bed781da07d172b0bb063330447bc12b","created":"2026-07-07T06:05:31.130Z","duration":14.399938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"That'd be from techno one.","confidence":0.8474121,"words":[{"word":"that'd","start":5.8399997,"end":6.0,"confidence":0.35272217,"punctuated_word":"That'd","sentiment":"neutral","sentiment_score":-0.04291398450732231},{"word":"be","start":6.0,"end":6.16,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.030409932136535645},{"word":"from","start":6.16,"end":6.56,"confidence":0.96972656,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04293973743915558},{"word":"techno","start":6.56,"end":7.04,"confidence":0.5366211,"punctuated_word":"techno","sentiment":"neutral","sentiment_score":0.022574201226234436},{"word":"one","start":7.04,"end":7.54,"confidence":0.8474121,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.05247006565332413}],"paragraphs":{"transcript":"\nThat'd be from techno one.","paragraphs":[{"sentences":[{"text":"That'd be from techno one.","start":5.8399997,"end":7.54,"sentiment":"neutral","sentiment_score":-0.008243877440690994}],"sentiment":"neutral","sentiment_score":-0.008243877440690994,"num_words":5,"start":5.8399997,"end":7.54}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"record","start":0.24,"end":0.64,"confidence":0.31835938,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":-0.056826673448085785},{"word":"your","start":0.64,"end":0.79999995,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01125253364443779},{"word":"name","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.035014841705560684},{"word":"and","start":1.04,"end":1.28,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04485111311078072},{"word":"reason","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.06089623644948006},{"word":"for","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02362612634897232},{"word":"calling","start":1.76,"end":2.26,"confidence":0.99609375,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.05119321122765541},{"word":"i'll","start":2.48,"end":2.72,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.018109137192368507},{"word":"see","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.019539136439561844},{"word":"if","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.018870996311306953},{"word":"this","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.029984552413225177},{"word":"person","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.025923795998096463},{"word":"is","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02329947054386139},{"word":"available","start":3.76,"end":4.26,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.02992023155093193},{"word":"thanks","start":11.92,"end":12.42,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6142990589141846},{"word":"please","start":12.48,"end":12.799999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.18652477860450745},{"word":"stay","start":12.799999,"end":12.96,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.03524157404899597},{"word":"on","start":12.96,"end":13.2,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02584323287010193},{"word":"the","start":13.2,"end":13.28,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15999555587768555},{"word":"line","start":13.28,"end":13.78,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.0569256991147995}],"paragraphs":{"transcript":"\nRecord your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.26,"sentiment":"neutral","sentiment_score":-0.04052296227642468},{"text":"I'll see if this person is available.","start":2.48,"end":4.26,"sentiment":"neutral","sentiment_score":-0.02366390292133604},{"text":"Thanks.","start":11.92,"end":12.42,"sentiment":"positive","sentiment_score":0.6142990589141846},{"text":"Please stay on the line.","start":12.48,"end":13.78,"sentiment":"neutral","sentiment_score":0.004199627041816712}],"sentiment":"neutral","sentiment_score":0.009299456886947156,"num_words":20,"start":0.24,"end":13.78}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: That'd be from techno one.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.26,"sentiment":"neutral","sentiment_score":-0.04052296227642468},{"text":"I'll see if this person is available.","start":2.48,"end":4.26,"sentiment":"neutral","sentiment_score":-0.02366390292133604}],"sentiment":"neutral","sentiment_score":-0.03209343259888036,"channel":1,"num_words":14,"start":0.24,"end":4.26},{"sentences":[{"text":"That'd be from techno one.","start":5.8399997,"end":7.54,"sentiment":"neutral","sentiment_score":-0.008243877440690994}],"sentiment":"neutral","sentiment_score":-0.008243877440690994,"channel":0,"num_words":5,"start":5.8399997,"end":7.54},{"sentences":[{"text":"Thanks.","start":11.92,"end":12.42,"sentiment":"positive","sentiment_score":0.6142990589141846},{"text":"Please stay on the line.","start":12.48,"end":13.78,"sentiment":"neutral","sentiment_score":0.004199627041816712}],"sentiment":"neutral","sentiment_score":0.10588286568721135,"channel":1,"num_words":6,"start":11.92,"end":13.78}]},"summary":{"result":"success","short":"Record your name and reason for calling. I'll see if this person is available. That'd be from techno one. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Thanks. Please stay on the line.","start_word":19,"end_word":24,"intents":[{"intent":"Record caller's identity","confidence_score":0.0013698511}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. That'd be from techno one.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":-0.02444770373404026},{"text":"Thanks.","start_word":19,"end_word":19,"sentiment":"positive","sentiment_score":0.6142990589141846},{"text":"Please stay on the line.","start_word":20,"end_word":24,"sentiment":"neutral","sentiment_score":0.023849863559007645}],"average":{"sentiment":"neutral","sentiment_score":0.020331690992627827}}}}