{"metadata":{"transaction_key":"deprecated","request_id":"01a0a7e3-0d4b-7a90-968f-5cfa24ffe410","sha256":"25ff05afd14c3c2b6383776ef6beb792f8b1b0f2d578d149b4f34ba73cb4c535","created":"2026-09-16T01:44:31.572Z","duration":122.90394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":333,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":358,"output_tokens":358},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":358,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. I'm looking for Juv Jayaram. Juv, j u v, from IT department. Yes. Jeff, this is Mary calling from Vigilance AI. I hope you're doing well. We are a cybersecurity company that runs an AI powered MDR platform. And reason we called you because our CTO would love to have a quick demo just to introduce you about our company. And we're just hoping and checking if you do have an open schedule by next month. Looking at on the October 8, would you be available? This is with regards to cybersecurity. I I see. Yeah. But nothing to worry because we're not asking to change anything with the one you have. But the candidate is just only providing the value of our services, so we just give you twenty minutes of your time. We just want to set an appointment just to introduce about our company.","confidence":0.9975586,"words":[{"word":"yes","start":25.98,"end":26.380001,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.103760227560997},{"word":"good","start":26.380001,"end":26.7,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.20233264565467832},{"word":"morning","start":26.7,"end":27.18,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.19274353981018064},{"word":"i'm","start":27.18,"end":27.42,"confidence":0.9812012,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.08555759489536285},{"word":"looking","start":27.42,"end":27.82,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.062212876975536346},{"word":"for","start":27.82,"end":28.3,"confidence":0.9741211,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0467291995882988},{"word":"juv","start":28.3,"end":28.8,"confidence":0.47473145,"punctuated_word":"Juv","sentiment":"neutral","sentiment_score":0.03244798630475998},{"word":"jayaram","start":29.18,"end":29.68,"confidence":0.7265625,"punctuated_word":"Jayaram.","sentiment":"neutral","sentiment_score":0.06076186150312424},{"word":"juv","start":33.5,"end":34.0,"confidence":0.83691406,"punctuated_word":"Juv,","sentiment":"neutral","sentiment_score":-0.0042952606454491615},{"word":"j","start":34.14,"end":34.38,"confidence":0.9921875,"punctuated_word":"j","sentiment":"neutral","sentiment_score":0.0004187040030956268},{"word":"u","start":34.38,"end":34.62,"confidence":0.99902344,"punctuated_word":"u","sentiment":"neutral","sentiment_score":0.003143026027828455},{"word":"v","start":34.62,"end":35.02,"confidence":0.9748535,"punctuated_word":"v,","sentiment":"neutral","sentiment_score":0.008509146049618721},{"word":"from","start":35.02,"end":35.42,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.011119450442492962},{"word":"it","start":35.42,"end":35.739998,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.02430044859647751},{"word":"department","start":35.739998,"end":36.239998,"confidence":0.9926758,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.0030490471981465816},{"word":"yes","start":48.945,"end":49.445,"confidence":0.8574219,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12441597878932951},{"word":"jeff","start":50.145,"end":50.645,"confidence":0.892334,"punctuated_word":"Jeff,","sentiment":"neutral","sentiment_score":0.15475918352603912},{"word":"this","start":50.705,"end":50.945,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.23799049854278564},{"word":"is","start":50.945,"end":51.345,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2258668392896652},{"word":"mary","start":51.345,"end":51.825,"confidence":0.9951172,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.2687738835811615},{"word":"calling","start":51.825,"end":52.325,"confidence":0.9873047,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.24725589156150815},{"word":"from","start":52.385002,"end":52.885002,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.30090299248695374},{"word":"vigilance","start":53.2,"end":53.7,"confidence":0.9614258,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.25618690252304077},{"word":"ai","start":53.84,"end":54.24,"confidence":0.845459,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.2621438503265381},{"word":"i","start":54.24,"end":54.32,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.48735174536705017},{"word":"hope","start":54.32,"end":54.56,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.5973697304725647},{"word":"you're","start":54.56,"end":54.72,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5310518741607666},{"word":"doing","start":54.72,"end":55.04,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.48501479625701904},{"word":"well","start":55.04,"end":55.54,"confidence":0.99365234,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4605450630187988},{"word":"we","start":58.64,"end":58.96,"confidence":0.7519531,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.20289984345436096},{"word":"are","start":58.96,"end":59.120003,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2276039272546768},{"word":"a","start":59.120003,"end":59.36,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2829711139202118},{"word":"cybersecurity","start":59.36,"end":59.86,"confidence":0.8959961,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.2188640534877777},{"word":"company","start":60.32,"end":60.82,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.20470529794692993},{"word":"that","start":60.88,"end":61.38,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2153799533843994},{"word":"runs","start":61.440002,"end":61.84,"confidence":0.99609375,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.3089483082294464},{"word":"an","start":61.84,"end":62.0,"confidence":0.98095703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.3064141869544983},{"word":"ai","start":62.0,"end":62.32,"confidence":0.99902344,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.2890646457672119},{"word":"powered","start":62.32,"end":62.72,"confidence":0.9970703,"punctuated_word":"powered","sentiment":"neutral","sentiment_score":0.2860950231552124},{"word":"mdr","start":62.72,"end":63.22,"confidence":0.7648926,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.2850698232650757},{"word":"platform","start":63.28,"end":63.78,"confidence":0.9189453,"punctuated_word":"platform.","sentiment":"neutral","sentiment_score":0.26117733120918274},{"word":"and","start":65.215004,"end":65.455,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.16541379690170288},{"word":"reason","start":65.455,"end":65.855,"confidence":0.7397461,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.2275484800338745},{"word":"we","start":65.855,"end":66.015,"confidence":0.99316406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2752309739589691},{"word":"called","start":66.015,"end":66.255,"confidence":0.9970703,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.28405073285102844},{"word":"you","start":66.255,"end":66.495,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2671494781970978},{"word":"because","start":66.495,"end":66.815,"confidence":0.7363281,"punctuated_word":"because","sentiment":"positive","sentiment_score":0.3414369821548462},{"word":"our","start":66.815,"end":67.135,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.3914816975593567},{"word":"cto","start":67.135,"end":67.615,"confidence":0.99560547,"punctuated_word":"CTO","sentiment":"positive","sentiment_score":0.4289221167564392},{"word":"would","start":67.615,"end":67.775,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.41927042603492737},{"word":"love","start":67.775,"end":68.015,"confidence":0.99902344,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.5539618730545044},{"word":"to","start":68.015,"end":68.175,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.44003286957740784},{"word":"have","start":68.175,"end":68.335,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4037785828113556},{"word":"a","start":68.335,"end":68.495,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4179834723472595},{"word":"quick","start":68.495,"end":68.815,"confidence":1.0,"punctuated_word":"quick","sentiment":"positive","sentiment_score":0.4814474880695343},{"word":"demo","start":68.815,"end":69.135,"confidence":1.0,"punctuated_word":"demo","sentiment":"positive","sentiment_score":0.4370958209037781},{"word":"just","start":69.135,"end":69.375,"confidence":0.9921875,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.4944956302642822},{"word":"to","start":69.375,"end":69.535,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3898866474628449},{"word":"introduce","start":69.535,"end":70.035,"confidence":0.99609375,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.330891489982605},{"word":"you","start":70.095,"end":70.175,"confidence":0.5996094,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3744491934776306},{"word":"about","start":70.175,"end":70.415,"confidence":0.9951172,"punctuated_word":"about","sentiment":"positive","sentiment_score":0.38872283697128296},{"word":"our","start":70.415,"end":70.575,"confidence":0.9902344,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.35171374678611755},{"word":"company","start":70.575,"end":71.075,"confidence":0.7770996,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":0.3266022801399231},{"word":"and","start":71.775,"end":72.015,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2443923652172089},{"word":"we're","start":72.015,"end":72.335,"confidence":0.9008789,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.2503761947154999},{"word":"just","start":72.335,"end":72.735,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.25939351320266724},{"word":"hoping","start":72.735,"end":73.135,"confidence":0.99609375,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.2488325238227844},{"word":"and","start":73.135,"end":73.295,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2762176990509033},{"word":"checking","start":73.295,"end":73.695,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.24258242547512057},{"word":"if","start":73.695,"end":73.855,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2093174904584885},{"word":"you","start":73.855,"end":73.935,"confidence":0.74902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2404688745737076},{"word":"do","start":73.935,"end":74.175,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.19399213790893555},{"word":"have","start":74.175,"end":74.335,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1926525980234146},{"word":"an","start":74.335,"end":74.495,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1972610503435135},{"word":"open","start":74.495,"end":74.815,"confidence":0.99902344,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.17928050458431244},{"word":"schedule","start":74.815,"end":75.315,"confidence":0.98535156,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.17679721117019653},{"word":"by","start":75.375,"end":75.535,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.1831083297729492},{"word":"next","start":75.535,"end":75.935,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.20045338571071625},{"word":"month","start":75.935,"end":76.435,"confidence":0.92285156,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.15004223585128784},{"word":"looking","start":77.055,"end":77.455,"confidence":0.99902344,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.05495164543390274},{"word":"at","start":77.455,"end":77.79,"confidence":0.9140625,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.06489583849906921},{"word":"on","start":77.87,"end":78.11,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0724109411239624},{"word":"the","start":78.11,"end":78.270004,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06935282051563263},{"word":"october","start":78.270004,"end":78.91,"confidence":0.9912923,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.06548836827278137},{"word":"8","start":78.91,"end":79.55,"confidence":0.9912923,"punctuated_word":"8,","sentiment":"neutral","sentiment_score":0.04772055894136429},{"word":"would","start":79.55,"end":79.79,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0453801155090332},{"word":"you","start":79.79,"end":79.95,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04550383612513542},{"word":"be","start":79.95,"end":80.19,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.042845193296670914},{"word":"available","start":80.19,"end":80.69,"confidence":0.99902344,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":0.039046041667461395},{"word":"this","start":84.35,"end":84.51,"confidence":0.5058594,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.07152844220399857},{"word":"is","start":84.51,"end":84.75,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04567727819085121},{"word":"with","start":84.75,"end":84.91,"confidence":0.99121094,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.039806656539440155},{"word":"regards","start":84.91,"end":85.41,"confidence":0.9980469,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.04965418204665184},{"word":"to","start":85.47,"end":85.71,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06111516058444977},{"word":"cybersecurity","start":85.71,"end":86.21,"confidence":0.7614746,"punctuated_word":"cybersecurity.","sentiment":"neutral","sentiment_score":-0.043218642473220825},{"word":"i","start":95.365,"end":95.445,"confidence":0.50634766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.025819718837738037},{"word":"i","start":95.445,"end":95.685,"confidence":0.83447266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004023462533950806},{"word":"see","start":95.685,"end":96.185,"confidence":0.9951172,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.03508222475647926},{"word":"yeah","start":96.244995,"end":96.645,"confidence":0.97387695,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015272337943315506},{"word":"but","start":96.645,"end":96.965,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.01445438712835312},{"word":"nothing","start":96.965,"end":97.284996,"confidence":0.98291016,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":0.007710650563240051},{"word":"to","start":97.284996,"end":97.445,"confidence":0.94189453,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.015615470707416534},{"word":"worry","start":97.445,"end":97.604996,"confidence":0.78466797,"punctuated_word":"worry","sentiment":"neutral","sentiment_score":-0.019078128039836884},{"word":"because","start":97.604996,"end":97.845,"confidence":0.6489258,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.02550329267978668},{"word":"we're","start":97.845,"end":98.165,"confidence":0.99658203,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.02500109374523163},{"word":"not","start":98.165,"end":98.485,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.014490775763988497},{"word":"asking","start":98.485,"end":98.884995,"confidence":1.0,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.05857272446155548},{"word":"to","start":98.884995,"end":99.045,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06861542910337448},{"word":"change","start":99.045,"end":99.284996,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.09871861338615416},{"word":"anything","start":99.284996,"end":99.784996,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.04254145175218582},{"word":"with","start":99.845,"end":100.005,"confidence":0.6503906,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.06567291170358658},{"word":"the","start":100.005,"end":100.165,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06611675769090652},{"word":"one","start":100.165,"end":100.405,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.05743749439716339},{"word":"you","start":100.405,"end":100.564995,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03893621265888214},{"word":"have","start":100.564995,"end":101.064995,"confidence":0.82250977,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":0.03128935396671295},{"word":"but","start":101.604996,"end":101.765,"confidence":0.5600586,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03254011273384094},{"word":"the","start":101.765,"end":101.924995,"confidence":0.17480469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07198122888803482},{"word":"candidate","start":101.924995,"end":102.325,"confidence":0.20666504,"punctuated_word":"candidate","sentiment":"neutral","sentiment_score":0.007425650954246521},{"word":"is","start":102.325,"end":102.485,"confidence":0.9589844,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0646551176905632},{"word":"just","start":102.485,"end":102.725,"confidence":0.98535156,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02962004393339157},{"word":"only","start":102.725,"end":103.125,"confidence":0.9980469,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.03329890966415405},{"word":"providing","start":103.125,"end":103.625,"confidence":0.99902344,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.0198519304394722},{"word":"the","start":104.085,"end":104.585,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07802706956863403},{"word":"value","start":104.645,"end":105.045,"confidence":0.9980469,"punctuated_word":"value","sentiment":"neutral","sentiment_score":0.15639081597328186},{"word":"of","start":105.045,"end":105.205,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09724266827106476},{"word":"our","start":105.205,"end":105.524994,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05848150700330734},{"word":"services","start":105.524994,"end":106.024994,"confidence":0.7373047,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":0.04043174162507057},{"word":"so","start":106.16499,"end":106.66499,"confidence":0.9902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.013239696621894836},{"word":"we","start":107.11,"end":107.35,"confidence":0.76171875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03287825733423233},{"word":"just","start":107.35,"end":107.43,"confidence":0.5488281,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.01785789430141449},{"word":"give","start":107.43,"end":107.829994,"confidence":0.6386719,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.026060841977596283},{"word":"you","start":107.829994,"end":107.909996,"confidence":0.8828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08440078794956207},{"word":"twenty","start":107.909996,"end":108.31,"confidence":0.39331055,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.06987595558166504},{"word":"minutes","start":108.31,"end":108.71,"confidence":0.99902344,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.05688447505235672},{"word":"of","start":108.71,"end":108.869995,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0065048933029174805},{"word":"your","start":108.869995,"end":109.03,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0008233562111854553},{"word":"time","start":109.03,"end":109.53,"confidence":0.90063477,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.03178936243057251},{"word":"we","start":113.75,"end":113.99,"confidence":0.74902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.275124192237854},{"word":"just","start":113.99,"end":114.229996,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.265315443277359},{"word":"want","start":114.229996,"end":114.46999,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.25962066650390625},{"word":"to","start":114.46999,"end":114.63,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2667951285839081},{"word":"set","start":114.63,"end":114.869995,"confidence":1.0,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.19252678751945496},{"word":"an","start":114.869995,"end":115.11,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.1467958390712738},{"word":"appointment","start":115.11,"end":115.61,"confidence":1.0,"punctuated_word":"appointment","sentiment":"neutral","sentiment_score":-0.09402276575565338},{"word":"just","start":115.909996,"end":116.149994,"confidence":0.9667969,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.16587811708450317},{"word":"to","start":116.149994,"end":116.39,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14270290732383728},{"word":"introduce","start":116.39,"end":116.869995,"confidence":0.99902344,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":-0.1010204255580902},{"word":"about","start":116.869995,"end":117.189995,"confidence":0.93408203,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.12375612556934357},{"word":"our","start":117.189995,"end":117.35,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.1164582297205925},{"word":"company","start":117.35,"end":117.85,"confidence":0.9995117,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.12217177450656892}],"paragraphs":{"transcript":"\nYes. Good morning. I'm looking for Juv Jayaram. Juv, j u v, from IT department. Yes.\n\nJeff, this is Mary calling from Vigilance AI. I hope you're doing well. We are a cybersecurity company that runs an AI powered MDR platform. And reason we called you because our CTO would love to have a quick demo just to introduce you about our company. And we're just hoping and checking if you do have an open schedule by next month.\n\nLooking at on the October 8, would you be available? This is with regards to cybersecurity. I I see. Yeah. But nothing to worry because we're not asking to change anything with the one you have.\n\nBut the candidate is just only providing the value of our services, so we just give you twenty minutes of your time. We just want to set an appointment just to introduce about our company.","paragraphs":[{"sentences":[{"text":"Yes.","start":25.98,"end":26.380001,"sentiment":"neutral","sentiment_score":0.103760227560997},{"text":"Good morning.","start":26.380001,"end":27.18,"sentiment":"neutral","sentiment_score":0.19753809273242948},{"text":"I'm looking for Juv Jayaram.","start":27.18,"end":29.68,"sentiment":"neutral","sentiment_score":0.05754190385341644},{"text":"Juv, j u v, from IT department.","start":33.5,"end":36.239998,"sentiment":"neutral","sentiment_score":0.006606365953172956},{"text":"Yes.","start":48.945,"end":49.445,"sentiment":"neutral","sentiment_score":0.12441597878932951}],"sentiment":"neutral","sentiment_score":0.059825404547154896,"num_words":16,"start":25.98,"end":49.445},{"sentences":[{"text":"Jeff, this is Mary calling from Vigilance AI.","start":50.145,"end":54.24,"sentiment":"neutral","sentiment_score":0.24423500522971153},{"text":"I hope you're doing well.","start":54.24,"end":55.54,"sentiment":"positive","sentiment_score":0.5122666418552398},{"text":"We are a cybersecurity company that runs an AI powered MDR platform.","start":58.64,"end":63.78,"sentiment":"neutral","sentiment_score":0.2574327923357487},{"text":"And reason we called you because our CTO would love to have a quick demo just to introduce you about our company.","start":65.215004,"end":71.075,"sentiment":"positive","sentiment_score":0.37234393710439856},{"text":"And we're just hoping and checking if you do have an open schedule by next month.","start":71.775,"end":76.435,"sentiment":"neutral","sentiment_score":0.21532303374260664}],"sentiment":"neutral","sentiment_score":0.30541495103684685,"num_words":63,"start":50.145,"end":76.435},{"sentences":[{"text":"Looking at on the October 8, would you be available?","start":77.055,"end":80.69,"sentiment":"neutral","sentiment_score":0.05475953593850136},{"text":"This is with regards to cybersecurity.","start":84.35,"end":86.21,"sentiment":"neutral","sentiment_score":-0.05183339367310206},{"text":"I I see.","start":95.365,"end":96.185,"sentiment":"neutral","sentiment_score":0.004428656150897344},{"text":"Yeah.","start":96.244995,"end":96.645,"sentiment":"neutral","sentiment_score":0.015272337943315506},{"text":"But nothing to worry because we're not asking to change anything with the one you have.","start":96.645,"end":101.064995,"sentiment":"neutral","sentiment_score":-0.024124362505972385}],"sentiment":"neutral","sentiment_score":-0.0033565693431430394,"num_words":36,"start":77.055,"end":101.064995},{"sentences":[{"text":"But the candidate is just only providing the value of our services, so we just give you twenty minutes of your time.","start":101.604996,"end":109.53,"sentiment":"neutral","sentiment_score":0.02284058031033386},{"text":"We just want to set an appointment just to introduce about our company.","start":113.75,"end":117.85,"sentiment":"neutral","sentiment_score":-0.17478372328556502}],"sentiment":"neutral","sentiment_score":-0.05056273245385715,"num_words":35,"start":101.604996,"end":117.85}]}}]},{"alternatives":[{"transcript":"Thank you for calling the Dutton Group. Please press 1 to speak to the team at Dutton Garage, 2 for accounts, 3 for Dutton Wholesale, or 4 for the Dutton Garage Cafe. Good morning. Dutton Garage. Nick speaking. Sorry. Who? Oh, yes. I'll try yeah. Okay. I think I'll just transfer you now. One moment. Hello. Jack speaking. What's this in regards to? Sorry. No. We've we've got that all in order. Thank you. We're not we're we would just that I appreciate it. Sorry. Is this a telemarketer call? I don't understand. No. Thank you. All good. Please take us off the call list. Thank you.","confidence":0.9980469,"words":[{"word":"thank","start":1.12,"end":1.52,"confidence":0.5263672,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4751333892345429},{"word":"you","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4629887640476227},{"word":"for","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3954283893108368},{"word":"calling","start":1.8399999,"end":2.24,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.39522355794906616},{"word":"the","start":2.24,"end":2.3999999,"confidence":0.54052734,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4836069345474243},{"word":"dutton","start":2.3999999,"end":2.8799999,"confidence":0.9970703,"punctuated_word":"Dutton","sentiment":"positive","sentiment_score":0.36758336424827576},{"word":"group","start":2.8799999,"end":3.3799999,"confidence":0.9753418,"punctuated_word":"Group.","sentiment":"positive","sentiment_score":0.5230684876441956},{"word":"please","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.1959160566329956},{"word":"press","start":4.24,"end":4.64,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.11028793454170228},{"word":"1","start":4.64,"end":4.96,"confidence":0.99902344,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.1912688910961151},{"word":"to","start":4.96,"end":5.12,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14121662080287933},{"word":"speak","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.16879747807979584},{"word":"to","start":5.44,"end":5.52,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18178464472293857},{"word":"the","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19775979220867157},{"word":"team","start":5.68,"end":6.0,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.18760967254638672},{"word":"at","start":6.0,"end":6.24,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.196483850479126},{"word":"dutton","start":6.24,"end":6.74,"confidence":1.0,"punctuated_word":"Dutton","sentiment":"neutral","sentiment_score":0.15249384939670563},{"word":"garage","start":6.8799996,"end":7.3799996,"confidence":0.84765625,"punctuated_word":"Garage,","sentiment":"neutral","sentiment_score":0.18385672569274905},{"word":"2","start":8.0,"end":8.4,"confidence":0.99902344,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.21304002404212952},{"word":"for","start":8.4,"end":8.72,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.17874138057231903},{"word":"accounts","start":8.72,"end":9.22,"confidence":0.9616699,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":0.13526827096939087},{"word":"3","start":10.0,"end":10.48,"confidence":1.0,"punctuated_word":"3","sentiment":"neutral","sentiment_score":0.16468413174152374},{"word":"for","start":10.48,"end":10.719999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1486196219921112},{"word":"dutton","start":10.719999,"end":11.2,"confidence":1.0,"punctuated_word":"Dutton","sentiment":"neutral","sentiment_score":0.1418677568435669},{"word":"wholesale","start":11.2,"end":11.7,"confidence":0.970459,"punctuated_word":"Wholesale,","sentiment":"neutral","sentiment_score":0.16129407286643982},{"word":"or","start":12.32,"end":12.639999,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.15674996376037598},{"word":"4","start":12.639999,"end":13.12,"confidence":0.99902344,"punctuated_word":"4","sentiment":"neutral","sentiment_score":0.1654149889945984},{"word":"for","start":13.12,"end":13.36,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.15220817923545835},{"word":"the","start":13.36,"end":13.44,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1897226870059967},{"word":"dutton","start":13.44,"end":13.94,"confidence":1.0,"punctuated_word":"Dutton","sentiment":"neutral","sentiment_score":0.13376832008361816},{"word":"garage","start":14.0,"end":14.5,"confidence":0.9951172,"punctuated_word":"Garage","sentiment":"neutral","sentiment_score":0.13064219057559967},{"word":"cafe","start":14.559999,"end":15.059999,"confidence":0.9838867,"punctuated_word":"Cafe.","sentiment":"neutral","sentiment_score":0.13852010667324066},{"word":"good","start":22.585,"end":22.745,"confidence":0.9716797,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3168937563896179},{"word":"morning","start":22.745,"end":23.245,"confidence":0.99853516,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.23269768059253693},{"word":"dutton","start":23.305,"end":23.625,"confidence":0.98583984,"punctuated_word":"Dutton","sentiment":"neutral","sentiment_score":0.07881656289100647},{"word":"garage","start":23.625,"end":24.025002,"confidence":0.99609375,"punctuated_word":"Garage.","sentiment":"neutral","sentiment_score":0.10617910325527193},{"word":"nick","start":24.025002,"end":24.265,"confidence":0.98291016,"punctuated_word":"Nick","sentiment":"neutral","sentiment_score":0.07300544530153275},{"word":"speaking","start":24.265,"end":24.765,"confidence":1.0,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.07332733273506165},{"word":"sorry","start":31.09,"end":31.49,"confidence":0.7453613,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.029108570888638496},{"word":"who","start":31.49,"end":31.99,"confidence":0.99853516,"punctuated_word":"Who?","sentiment":"neutral","sentiment_score":-0.01986792683601379},{"word":"oh","start":35.49,"end":35.57,"confidence":0.7138672,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.008080275729298592},{"word":"yes","start":35.57,"end":35.89,"confidence":0.97924805,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.009112298488616943},{"word":"i'll","start":35.89,"end":36.13,"confidence":0.9482422,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.011282864026725292},{"word":"try","start":36.13,"end":36.29,"confidence":0.23901367,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.003900893032550812},{"word":"yeah","start":36.45,"end":36.690002,"confidence":0.9812012,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.013839976862072945},{"word":"okay","start":36.690002,"end":37.09,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03489292412996292},{"word":"i","start":37.09,"end":37.170002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03873755782842636},{"word":"think","start":37.170002,"end":37.41,"confidence":0.9980469,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.030176568776369095},{"word":"i'll","start":37.41,"end":37.57,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04514090344309807},{"word":"just","start":37.57,"end":37.81,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04812856763601303},{"word":"transfer","start":37.81,"end":38.21,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.0523521788418293},{"word":"you","start":38.21,"end":38.37,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04218359664082527},{"word":"now","start":38.37,"end":38.61,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.041137825697660446},{"word":"one","start":38.61,"end":38.85,"confidence":1.0,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.0367794930934906},{"word":"moment","start":38.85,"end":39.35,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.042117953300476074},{"word":"hello","start":46.545002,"end":46.785,"confidence":0.9172363,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.04692378640174866},{"word":"jack","start":46.785,"end":47.185,"confidence":0.9770508,"punctuated_word":"Jack","sentiment":"neutral","sentiment_score":0.03553852066397667},{"word":"speaking","start":47.185,"end":47.685,"confidence":0.99853516,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.04910846799612045},{"word":"what's","start":81.674995,"end":81.994995,"confidence":0.67456055,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.015735477209091187},{"word":"this","start":81.994995,"end":82.235,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.015716180205345154},{"word":"in","start":82.235,"end":82.395,"confidence":0.9941406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.006811509840190411},{"word":"regards","start":82.395,"end":82.795,"confidence":0.9980469,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.0003224248066544533},{"word":"to","start":82.795,"end":83.034996,"confidence":0.96899414,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":0.007487103343009949},{"word":"sorry","start":83.034996,"end":83.534996,"confidence":0.94091797,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.08061327785253525},{"word":"no","start":87.915,"end":88.075,"confidence":0.9797363,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07757982611656189},{"word":"we've","start":88.075,"end":88.395,"confidence":0.99853516,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":0.03172777593135834},{"word":"we've","start":88.395,"end":88.634995,"confidence":0.99658203,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.08818229287862778},{"word":"got","start":88.634995,"end":89.13,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.12075187265872955},{"word":"that","start":89.369995,"end":89.61,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.14087237417697906},{"word":"all","start":89.61,"end":90.009995,"confidence":0.9560547,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.0970793142914772},{"word":"in","start":90.009995,"end":90.329994,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07670554518699646},{"word":"order","start":90.329994,"end":90.649994,"confidence":0.9875488,"punctuated_word":"order.","sentiment":"neutral","sentiment_score":0.02383033931255341},{"word":"thank","start":90.649994,"end":90.96999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2641439139842987},{"word":"you","start":90.96999,"end":91.46999,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.25825175642967224},{"word":"we're","start":91.689995,"end":91.93,"confidence":0.9584961,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.015778139233589172},{"word":"not","start":91.93,"end":92.09,"confidence":0.9838867,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11022110283374786},{"word":"we're","start":92.25,"end":92.329994,"confidence":0.67749023,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.08952966332435608},{"word":"we","start":92.409996,"end":92.649994,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1395893394947052},{"word":"would","start":92.649994,"end":92.89,"confidence":0.91015625,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.07815353572368622},{"word":"just","start":93.049995,"end":93.28999,"confidence":0.46118164,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06130756437778473},{"word":"that","start":93.28999,"end":93.369995,"confidence":0.4169922,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.001383081078529358},{"word":"i","start":93.369995,"end":93.53,"confidence":0.7553711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06491568684577942},{"word":"appreciate","start":93.53,"end":93.93,"confidence":0.86279297,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":0.1260530799627304},{"word":"it","start":93.93,"end":94.43,"confidence":0.99072266,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.044538237154483795},{"word":"sorry","start":109.655,"end":109.895,"confidence":0.7973633,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.15800976753234863},{"word":"is","start":109.895,"end":110.055,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.1538671851158142},{"word":"this","start":110.055,"end":110.295,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.14962100982666016},{"word":"a","start":110.295,"end":110.455,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2314530611038208},{"word":"telemarketer","start":110.455,"end":110.955,"confidence":0.8442383,"punctuated_word":"telemarketer","sentiment":"neutral","sentiment_score":-0.1800485402345657},{"word":"call","start":111.015,"end":111.175,"confidence":0.99316406,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.19601741433143616},{"word":"i","start":111.175,"end":111.255,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.41399240493774414},{"word":"don't","start":111.255,"end":111.495,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.34842583537101746},{"word":"understand","start":111.495,"end":111.995,"confidence":0.99560547,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.323994904756546},{"word":"no","start":118.61887,"end":118.85887,"confidence":0.982666,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3790900409221649},{"word":"thank","start":118.85887,"end":119.018875,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.2905415892601013},{"word":"you","start":119.018875,"end":119.338875,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.2847096920013428},{"word":"all","start":119.338875,"end":119.49888,"confidence":0.99902344,"punctuated_word":"All","sentiment":"neutral","sentiment_score":-0.26185986399650574},{"word":"good","start":119.49888,"end":119.73888,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":-0.2508309483528137},{"word":"please","start":119.73888,"end":119.978874,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5747252106666565},{"word":"take","start":119.978874,"end":120.13888,"confidence":0.9980469,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6355762481689453},{"word":"us","start":120.13888,"end":120.378876,"confidence":0.99902344,"punctuated_word":"us","sentiment":"negative","sentiment_score":-0.6244359612464905},{"word":"off","start":120.378876,"end":120.45888,"confidence":0.9980469,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.5280217528343201},{"word":"the","start":120.45888,"end":120.61887,"confidence":0.9941406,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5078802108764648},{"word":"call","start":120.61887,"end":120.77888,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5641359090805054},{"word":"list","start":120.77888,"end":121.17888,"confidence":1.0,"punctuated_word":"list.","sentiment":"negative","sentiment_score":-0.5695582628250122},{"word":"thank","start":121.17888,"end":121.338875,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.21768438816070557},{"word":"you","start":121.338875,"end":121.838875,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.13635581731796265}],"paragraphs":{"transcript":"\nThank you for calling the Dutton Group. Please press 1 to speak to the team at Dutton Garage, 2 for accounts, 3 for Dutton Wholesale, or 4 for the Dutton Garage Cafe. Good morning. Dutton Garage. Nick speaking.\n\nSorry. Who? Oh, yes. I'll try yeah. Okay.\n\nI think I'll just transfer you now. One moment. Hello. Jack speaking. What's this in regards to?\n\nSorry. No. We've we've got that all in order. Thank you. We're not we're we would just that I appreciate it.\n\nSorry. Is this a telemarketer call? I don't understand. No. Thank you.\n\nAll good. Please take us off the call list. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Dutton Group.","start":1.12,"end":3.3799999,"sentiment":"positive","sentiment_score":0.4432904124259949},{"text":"Please press 1 to speak to the team at Dutton Garage, 2 for accounts, 3 for Dutton Wholesale, or 4 for the Dutton Garage Cafe.","start":3.84,"end":15.059999,"sentiment":"neutral","sentiment_score":0.16472068846225738},{"text":"Good morning.","start":22.585,"end":23.245,"sentiment":"neutral","sentiment_score":0.2747957184910774},{"text":"Dutton Garage.","start":23.305,"end":24.025002,"sentiment":"neutral","sentiment_score":0.09249783307313919},{"text":"Nick speaking.","start":24.025002,"end":24.765,"sentiment":"neutral","sentiment_score":0.0731663890182972}],"sentiment":"neutral","sentiment_score":0.2132097363079849,"num_words":38,"start":1.12,"end":24.765},{"sentences":[{"text":"Sorry.","start":31.09,"end":31.49,"sentiment":"neutral","sentiment_score":-0.029108570888638496},{"text":"Who?","start":31.49,"end":31.99,"sentiment":"neutral","sentiment_score":-0.01986792683601379},{"text":"Oh, yes.","start":35.49,"end":35.89,"sentiment":"neutral","sentiment_score":0.008596287108957767},{"text":"I'll try yeah.","start":35.89,"end":36.690002,"sentiment":"neutral","sentiment_score":0.009674577973783016},{"text":"Okay.","start":36.690002,"end":37.09,"sentiment":"neutral","sentiment_score":0.03489292412996292}],"sentiment":"neutral","sentiment_score":0.004016591818071902,"num_words":8,"start":31.09,"end":37.09},{"sentences":[{"text":"I think I'll just transfer you now.","start":37.09,"end":38.61,"sentiment":"neutral","sentiment_score":0.04255102840917451},{"text":"One moment.","start":38.61,"end":39.35,"sentiment":"neutral","sentiment_score":0.03944872319698334},{"text":"Hello.","start":46.545002,"end":46.785,"sentiment":"neutral","sentiment_score":0.04692378640174866},{"text":"Jack speaking.","start":46.785,"end":47.685,"sentiment":"neutral","sentiment_score":0.04232349433004856},{"text":"What's this in regards to?","start":81.674995,"end":83.034996,"sentiment":"neutral","sentiment_score":0.009085569158196449}],"sentiment":"neutral","sentiment_score":0.03257372153594213,"num_words":17,"start":37.09,"end":83.034996},{"sentences":[{"text":"Sorry.","start":83.034996,"end":83.534996,"sentiment":"neutral","sentiment_score":-0.08061327785253525},{"text":"No.","start":87.915,"end":88.075,"sentiment":"neutral","sentiment_score":-0.07757982611656189},{"text":"We've we've got that all in order.","start":88.075,"end":90.649994,"sentiment":"neutral","sentiment_score":0.08273564491953168},{"text":"Thank you.","start":90.649994,"end":91.46999,"sentiment":"neutral","sentiment_score":0.2611978352069855},{"text":"We're not we're we would just that I appreciate it.","start":91.689995,"end":94.43,"sentiment":"neutral","sentiment_score":-0.02576892599463463}],"sentiment":"neutral","sentiment_score":0.03265061052072616,"num_words":21,"start":83.034996,"end":94.43},{"sentences":[{"text":"Sorry.","start":109.655,"end":109.895,"sentiment":"neutral","sentiment_score":-0.15800976753234863},{"text":"Is this a telemarketer call?","start":109.895,"end":111.175,"sentiment":"neutral","sentiment_score":-0.18220144212245942},{"text":"I don't understand.","start":111.175,"end":111.995,"sentiment":"negative","sentiment_score":-0.3621377150217692},{"text":"No.","start":118.61887,"end":118.85887,"sentiment":"negative","sentiment_score":-0.3790900409221649},{"text":"Thank you.","start":118.85887,"end":119.338875,"sentiment":"neutral","sentiment_score":-0.28762564063072205}],"sentiment":"neutral","sentiment_score":-0.25914762044946354,"num_words":12,"start":109.655,"end":119.338875},{"sentences":[{"text":"All good.","start":119.338875,"end":119.73888,"sentiment":"neutral","sentiment_score":-0.25634540617465973},{"text":"Please take us off the call list.","start":119.73888,"end":121.17888,"sentiment":"negative","sentiment_score":-0.5720476508140564},{"text":"Thank you.","start":121.17888,"end":121.838875,"sentiment":"neutral","sentiment_score":-0.1770201027393341}],"sentiment":"negative","sentiment_score":-0.442824052138762,"num_words":11,"start":119.338875,"end":121.838875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling the Dutton Group. Please press 1 to speak to the team at Dutton Garage, 2 for accounts, 3 for Dutton Wholesale, or 4 for the Dutton Garage Cafe. Good morning. Dutton Garage. Nick speaking.\n\nChannel 0: Yes. Good morning. I'm looking for Juv Jayaram.\n\nChannel 1: Sorry. Who?\n\nChannel 0: Juv, j u v, from IT\n\nChannel 1: Oh, yes.\n\nChannel 0: department.\n\nChannel 1: I'll try yeah. Okay. I think I'll just transfer you now. One moment. Hello.\n\nJack speaking.\n\nChannel 0: Yes. Jeff, this is Mary calling from Vigilance AI. I hope you're doing well. We are a cybersecurity company that runs an AI powered MDR platform. And reason we called you because our CTO would love to have a quick demo just to introduce you about our company.\n\nAnd we're just hoping and checking if you do have an open schedule by next month. Looking at on the October 8, would you be available?\n\nChannel 1: What's this in regards to? Sorry.\n\nChannel 0: This is with regards to cybersecurity.\n\nChannel 1: No. We've we've got that all in order. Thank you. We're not we're we would just that I appreciate it.\n\nChannel 0: I I see. Yeah. But nothing to worry because we're not asking to change anything with the one you have. But the candidate is just only providing the value of our services, so we just give you twenty minutes of your time.\n\nChannel 1: Sorry. Is this a telemarketer call? I don't understand.\n\nChannel 0: We just want to set an appointment just to introduce about our company.\n\nChannel 1: No. Thank you. All good. Please take us off the call list. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Dutton Group.","start":1.12,"end":3.3799999,"sentiment":"positive","sentiment_score":0.4432904124259949},{"text":"Please press 1 to speak to the team at Dutton Garage, 2 for accounts, 3 for Dutton Wholesale, or 4 for the Dutton Garage Cafe.","start":3.84,"end":15.059999,"sentiment":"neutral","sentiment_score":0.16472068846225738},{"text":"Good morning.","start":22.585,"end":23.245,"sentiment":"neutral","sentiment_score":0.2747957184910774},{"text":"Dutton Garage.","start":23.305,"end":24.025002,"sentiment":"neutral","sentiment_score":0.09249783307313919},{"text":"Nick speaking.","start":24.025002,"end":24.765,"sentiment":"neutral","sentiment_score":0.0731663890182972}],"sentiment":"neutral","sentiment_score":0.2132097363079849,"channel":1,"num_words":38,"start":1.12,"end":24.765},{"sentences":[{"text":"Yes.","start":25.98,"end":26.380001,"sentiment":"neutral","sentiment_score":0.103760227560997},{"text":"Good morning.","start":26.380001,"end":27.18,"sentiment":"neutral","sentiment_score":0.19753809273242948},{"text":"I'm looking for Juv Jayaram.","start":27.18,"end":29.68,"sentiment":"neutral","sentiment_score":0.05754190385341644}],"sentiment":"neutral","sentiment_score":0.09831824153661727,"channel":0,"num_words":8,"start":25.98,"end":29.68},{"sentences":[{"text":"Sorry.","start":31.09,"end":31.49,"sentiment":"neutral","sentiment_score":-0.029108570888638496},{"text":"Who?","start":31.49,"end":31.99,"sentiment":"neutral","sentiment_score":-0.01986792683601379}],"sentiment":"neutral","sentiment_score":-0.024488248862326145,"channel":1,"num_words":2,"start":31.09,"end":31.99},{"sentences":[{"text":"Juv, j u v, from IT","start":33.5,"end":35.739998,"sentiment":"neutral","sentiment_score":0.007199252412344019}],"sentiment":"neutral","sentiment_score":0.007199252412344019,"channel":0,"num_words":6,"start":33.5,"end":35.739998},{"sentences":[{"text":"Oh, yes.","start":35.49,"end":35.89,"sentiment":"neutral","sentiment_score":0.008596287108957767}],"sentiment":"neutral","sentiment_score":0.008596287108957767,"channel":1,"num_words":2,"start":35.49,"end":35.89},{"sentences":[{"text":"department.","start":35.739998,"end":36.239998,"sentiment":"neutral","sentiment_score":0.0030490471981465816}],"sentiment":"neutral","sentiment_score":0.0030490471981465816,"channel":0,"num_words":1,"start":35.739998,"end":36.239998},{"sentences":[{"text":"I'll try yeah.","start":35.89,"end":36.690002,"sentiment":"neutral","sentiment_score":0.009674577973783016},{"text":"Okay.","start":36.690002,"end":37.09,"sentiment":"neutral","sentiment_score":0.03489292412996292},{"text":"I think I'll just transfer you now.","start":37.09,"end":38.61,"sentiment":"neutral","sentiment_score":0.04255102840917451},{"text":"One moment.","start":38.61,"end":39.35,"sentiment":"neutral","sentiment_score":0.03944872319698334},{"text":"Hello.","start":46.545002,"end":46.785,"sentiment":"neutral","sentiment_score":0.04692378640174866}],"sentiment":"neutral","sentiment_score":0.034828220693660636,"channel":1,"num_words":14,"start":35.89,"end":46.785},{"sentences":[{"text":"Jack speaking.","start":46.785,"end":47.685,"sentiment":"neutral","sentiment_score":0.04232349433004856}],"sentiment":"neutral","sentiment_score":0.04232349433004856,"channel":1,"num_words":2,"start":46.785,"end":47.685},{"sentences":[{"text":"Yes.","start":48.945,"end":49.445,"sentiment":"neutral","sentiment_score":0.12441597878932951},{"text":"Jeff, this is Mary calling from Vigilance AI.","start":50.145,"end":54.24,"sentiment":"neutral","sentiment_score":0.24423500522971153},{"text":"I hope you're doing well.","start":54.24,"end":55.54,"sentiment":"positive","sentiment_score":0.5122666418552398},{"text":"We are a cybersecurity company that runs an AI powered MDR platform.","start":58.64,"end":63.78,"sentiment":"neutral","sentiment_score":0.2574327923357487},{"text":"And reason we called you because our CTO would love to have a quick demo just to introduce you about our company.","start":65.215004,"end":71.075,"sentiment":"positive","sentiment_score":0.37234393710439856}],"sentiment":"neutral","sentiment_score":0.3316747782131036,"channel":0,"num_words":48,"start":48.945,"end":71.075},{"sentences":[{"text":"And we're just hoping and checking if you do have an open schedule by next month.","start":71.775,"end":76.435,"sentiment":"neutral","sentiment_score":0.21532303374260664},{"text":"Looking at on the October 8, would you be available?","start":77.055,"end":80.69,"sentiment":"neutral","sentiment_score":0.05475953593850136}],"sentiment":"neutral","sentiment_score":0.15356784227948922,"channel":0,"num_words":26,"start":71.775,"end":80.69},{"sentences":[{"text":"What's this in regards to?","start":81.674995,"end":83.034996,"sentiment":"neutral","sentiment_score":0.009085569158196449},{"text":"Sorry.","start":83.034996,"end":83.534996,"sentiment":"neutral","sentiment_score":-0.08061327785253525}],"sentiment":"neutral","sentiment_score":-0.0058642386769255,"channel":1,"num_words":6,"start":81.674995,"end":83.534996},{"sentences":[{"text":"This is with regards to cybersecurity.","start":84.35,"end":86.21,"sentiment":"neutral","sentiment_score":-0.05183339367310206}],"sentiment":"neutral","sentiment_score":-0.05183339367310206,"channel":0,"num_words":6,"start":84.35,"end":86.21},{"sentences":[{"text":"No.","start":87.915,"end":88.075,"sentiment":"neutral","sentiment_score":-0.07757982611656189},{"text":"We've we've got that all in order.","start":88.075,"end":90.649994,"sentiment":"neutral","sentiment_score":0.08273564491953168},{"text":"Thank you.","start":90.649994,"end":91.46999,"sentiment":"neutral","sentiment_score":0.2611978352069855},{"text":"We're not we're we would just that I appreciate it.","start":91.689995,"end":94.43,"sentiment":"neutral","sentiment_score":-0.02576892599463463}],"sentiment":"neutral","sentiment_score":0.038313804939389226,"channel":1,"num_words":20,"start":87.915,"end":94.43},{"sentences":[{"text":"I I see.","start":95.365,"end":96.185,"sentiment":"neutral","sentiment_score":0.004428656150897344},{"text":"Yeah.","start":96.244995,"end":96.645,"sentiment":"neutral","sentiment_score":0.015272337943315506},{"text":"But nothing to worry because we're not asking to change anything with the one you have.","start":96.645,"end":101.064995,"sentiment":"neutral","sentiment_score":-0.024124362505972385},{"text":"But the candidate is just only providing the value of our services, so we just give you twenty minutes of your time.","start":101.604996,"end":109.53,"sentiment":"neutral","sentiment_score":0.02284058031033386}],"sentiment":"neutral","sentiment_score":0.003453839836376054,"channel":0,"num_words":42,"start":95.365,"end":109.53},{"sentences":[{"text":"Sorry.","start":109.655,"end":109.895,"sentiment":"neutral","sentiment_score":-0.15800976753234863},{"text":"Is this a telemarketer call?","start":109.895,"end":111.175,"sentiment":"neutral","sentiment_score":-0.18220144212245942},{"text":"I don't understand.","start":111.175,"end":111.995,"sentiment":"negative","sentiment_score":-0.3621377150217692}],"sentiment":"neutral","sentiment_score":-0.23949223591221702,"channel":1,"num_words":9,"start":109.655,"end":111.995},{"sentences":[{"text":"We just want to set an appointment just to introduce about our company.","start":113.75,"end":117.85,"sentiment":"neutral","sentiment_score":-0.17478372328556502}],"sentiment":"neutral","sentiment_score":-0.17478372328556502,"channel":0,"num_words":13,"start":113.75,"end":117.85},{"sentences":[{"text":"No.","start":118.61887,"end":118.85887,"sentiment":"negative","sentiment_score":-0.3790900409221649},{"text":"Thank you.","start":118.85887,"end":119.338875,"sentiment":"neutral","sentiment_score":-0.28762564063072205},{"text":"All good.","start":119.338875,"end":119.73888,"sentiment":"neutral","sentiment_score":-0.25634540617465973},{"text":"Please take us off the call list.","start":119.73888,"end":121.17888,"sentiment":"negative","sentiment_score":-0.5720476508140564},{"text":"Thank you.","start":121.17888,"end":121.838875,"sentiment":"neutral","sentiment_score":-0.1770201027393341}],"sentiment":"negative","sentiment_score":-0.41610042112214224,"channel":1,"num_words":14,"start":118.61887,"end":121.838875}]},"summary":{"result":"success","short":"A representative from D nights Group called the D nights Group looking for Juv Jayaram. They were transferred to Jack from IT but were asked if he would be available. The representative from Kiser AI called to offer cybersecurity services and was transferred to Juv, but he declines and requests to be taken off the call list."},"intents":{"segments":[{"text":"And reason we called you because our CTO would love to have a quick demo just to introduce you about our company. And we're just hoping and checking if you do have an open schedule by next month.","start_word":99,"end_word":136,"intents":[{"intent":"Schedule demo","confidence_score":0.10051071}]}]},"sentiments":{"segments":[{"text":"Thank you for calling the Dutton Group.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.4437427520751953},{"text":"Please press 1 to speak to the team at Dutton Garage, 2 for accounts, 3 for Dutton Wholesale, or 4 for the Dutton Garage Cafe. Good morning. Dutton Garage. Nick speaking. Yes. Good morning. I'm looking for Juv Jayaram. Sorry. Who? Juv, j u v, from IT Oh, yes. department. I'll try yeah. Okay. I think I'll just transfer you now. One moment. Hello. Jack speaking. Yes. Jeff, this is Mary calling from Vigilance AI.","start_word":7,"end_word":81,"sentiment":"neutral","sentiment_score":0.10040617734193802},{"text":"I hope you're doing well.","start_word":82,"end_word":86,"sentiment":"positive","sentiment_score":0.5104977488517761},{"text":"We are a cybersecurity company that runs an AI powered MDR platform.","start_word":87,"end_word":98,"sentiment":"neutral","sentiment_score":0.26122745871543884},{"text":"And reason we called you because our CTO would love to have a quick demo just to introduce you about our company.","start_word":99,"end_word":120,"sentiment":"positive","sentiment_score":0.37460294365882874},{"text":"And we're just hoping and checking if you do have an open schedule by next month. Looking at on the October 8, would you be available? What's this in regards to? Sorry. This is with regards to cybersecurity. No. We've we've got that all in order. Thank you. We're not we're we would just that I appreciate it. I I see. Yeah. But nothing to worry because we're not asking to change anything with the one you have. But the candidate is just only providing the value of our services, so we just give you twenty minutes of your time. Sorry. Is this a telemarketer call?","start_word":121,"end_word":226,"sentiment":"neutral","sentiment_score":0.0242410097271204},{"text":"I don't understand.","start_word":227,"end_word":229,"sentiment":"negative","sentiment_score":-0.35120996832847595},{"text":"We just want to set an appointment just to introduce about our company.","start_word":230,"end_word":242,"sentiment":"neutral","sentiment_score":-0.17102573812007904},{"text":"No.","start_word":243,"end_word":243,"sentiment":"negative","sentiment_score":-0.3790900409221649},{"text":"Thank you. All good.","start_word":244,"end_word":247,"sentiment":"neutral","sentiment_score":-0.2705804705619812},{"text":"Please take us off the call list.","start_word":248,"end_word":254,"sentiment":"negative","sentiment_score":-0.5717364549636841},{"text":"Thank you.","start_word":255,"end_word":256,"sentiment":"neutral","sentiment_score":-0.2053881734609604}],"average":{"sentiment":"neutral","sentiment_score":0.06921446389992143}}}}