{"metadata":{"transaction_key":"deprecated","request_id":"01a0d1b6-03f6-7730-ba1d-9c6f0d42cd8b","sha256":"1b450815e234e9d37ec2027520426ef4c6b8782334fd0fbe3468196508cb147e","created":"2026-09-24T04:39:23.237Z","duration":42.83994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":153,"output_tokens":54},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":172,"output_tokens":172},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":172,"output_tokens":27}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. Sam, it's Ronald from cloud solution IT. And how are you doing today? Cloud Cloud Solution IT, sir. Yeah. Sir, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during yes, sir. Exactly. Alright. Okay. No no worries. Thanks.","confidence":0.9970703,"words":[{"word":"yeah","start":5.3599997,"end":5.6,"confidence":0.85595703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06946250051259995},{"word":"good","start":5.6,"end":5.8399997,"confidence":0.9902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.29917216300964355},{"word":"afternoon","start":5.8399997,"end":6.3399997,"confidence":0.97802734,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.20466212928295135},{"word":"sam","start":6.8799996,"end":7.2,"confidence":0.9099121,"punctuated_word":"Sam,","sentiment":"neutral","sentiment_score":0.1636384278535843},{"word":"it's","start":7.2,"end":7.7,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.1715831458568573},{"word":"ronald","start":8.08,"end":8.58,"confidence":0.9614258,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.11438335478305817},{"word":"from","start":8.96,"end":9.46,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.11846800148487092},{"word":"cloud","start":9.5199995,"end":9.92,"confidence":0.59814453,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.10011021047830582},{"word":"solution","start":9.92,"end":10.42,"confidence":0.9921875,"punctuated_word":"solution","sentiment":"neutral","sentiment_score":0.09581197053194046},{"word":"it","start":10.48,"end":10.98,"confidence":0.9416504,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.10597038269042967},{"word":"and","start":11.44,"end":11.599999,"confidence":0.5761719,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09644043445587158},{"word":"how","start":11.599999,"end":11.759999,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.09043170511722563},{"word":"are","start":11.759999,"end":11.92,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0701805055141449},{"word":"you","start":11.92,"end":12.0,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08389533311128616},{"word":"doing","start":12.0,"end":12.24,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.09608311951160432},{"word":"today","start":12.24,"end":12.74,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.05443669855594635},{"word":"cloud","start":13.815,"end":14.295,"confidence":0.8051758,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.02524806186556816},{"word":"cloud","start":14.295,"end":14.695,"confidence":0.50390625,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.02946694009006023},{"word":"solution","start":14.695,"end":15.175,"confidence":0.98828125,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.02642103098332882},{"word":"it","start":15.175,"end":15.575,"confidence":0.99853516,"punctuated_word":"IT,","sentiment":"neutral","sentiment_score":0.037863537669181824},{"word":"sir","start":15.575,"end":16.075,"confidence":0.9421387,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.06333310902118683},{"word":"yeah","start":18.455,"end":18.955,"confidence":0.9628906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03785713016986847},{"word":"sir","start":19.175,"end":19.415,"confidence":0.94384766,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":0.013565761037170889},{"word":"i","start":19.415,"end":19.575,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013243688270449638},{"word":"hope","start":19.575,"end":19.735,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":-0.0026667416095733643},{"word":"you","start":19.735,"end":19.975,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003288986161351204},{"word":"still","start":19.975,"end":20.295,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.0020177289843559265},{"word":"remember","start":20.295,"end":20.695,"confidence":0.984375,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.011599134653806686},{"word":"the","start":20.695,"end":20.855,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01086209900677204},{"word":"company","start":20.855,"end":21.255,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.023401256650686264},{"word":"because","start":21.255,"end":21.575,"confidence":0.66064453,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.019993744790554047},{"word":"the","start":21.575,"end":21.654999,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011304270476102827},{"word":"last","start":21.654999,"end":21.974998,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0025850385427474976},{"word":"time","start":21.974998,"end":22.135,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.008787441998720169},{"word":"that","start":22.135,"end":22.375,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01404007524251938},{"word":"we","start":22.375,"end":22.535,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.026718398556113243},{"word":"touched","start":22.535,"end":22.855,"confidence":0.58935547,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.028162039816379547},{"word":"base","start":22.855,"end":23.015,"confidence":0.99609375,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.02611687406897545},{"word":"with","start":23.015,"end":23.255001,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.028258664533495903},{"word":"you","start":23.255001,"end":23.335,"confidence":0.93847656,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.019898122176527977},{"word":"it","start":23.335,"end":23.494999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.006915525533258915},{"word":"was","start":23.494999,"end":23.735,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0038456991314888},{"word":"february","start":23.735,"end":24.215,"confidence":1.0,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.017496749758720398},{"word":"of","start":24.215,"end":24.375,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02301981672644615},{"word":"this","start":24.375,"end":24.695,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.021801158785820007},{"word":"year","start":24.695,"end":25.195,"confidence":0.9223633,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.013545469380915163},{"word":"and","start":25.59,"end":26.09,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0022660372778773308},{"word":"during","start":26.23,"end":26.73,"confidence":0.6557617,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.008372685872018337},{"word":"yes","start":28.23,"end":28.470001,"confidence":0.99560547,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.02868814393877983},{"word":"sir","start":28.470001,"end":28.79,"confidence":0.99853516,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.02794254943728447},{"word":"exactly","start":28.79,"end":29.29,"confidence":1.0,"punctuated_word":"Exactly.","sentiment":"neutral","sentiment_score":0.09533625096082687},{"word":"alright","start":37.404877,"end":37.724876,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1545788049697876},{"word":"okay","start":37.724876,"end":38.204876,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10470856726169586},{"word":"no","start":38.204876,"end":38.524876,"confidence":0.88427734,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.03742530941963196},{"word":"no","start":38.524876,"end":38.764874,"confidence":0.8769531,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.11097337305545808},{"word":"worries","start":38.764874,"end":39.264874,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.13631579279899597},{"word":"thanks","start":40.124874,"end":40.624874,"confidence":0.6442871,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5712563395500183}],"paragraphs":{"transcript":"\nYeah. Good afternoon. Sam, it's Ronald from cloud solution IT. And how are you doing today? Cloud Cloud Solution IT, sir.\n\nYeah. Sir, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during yes, sir. Exactly. Alright.\n\nOkay. No no worries. Thanks.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.3599997,"end":5.6,"sentiment":"neutral","sentiment_score":0.06946250051259995},{"text":"Good afternoon.","start":5.6,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.25191714614629745},{"text":"Sam, it's Ronald from cloud solution IT.","start":6.8799996,"end":10.98,"sentiment":"neutral","sentiment_score":0.12428078481129237},{"text":"And how are you doing today?","start":11.44,"end":12.74,"sentiment":"neutral","sentiment_score":0.08191129937767982},{"text":"Cloud Cloud Solution IT, sir.","start":13.815,"end":16.075,"sentiment":"neutral","sentiment_score":0.03646653592586517}],"sentiment":"neutral","sentiment_score":0.10081251249426887,"num_words":21,"start":5.3599997,"end":16.075},{"sentences":[{"text":"Yeah.","start":18.455,"end":18.955,"sentiment":"neutral","sentiment_score":0.03785713016986847},{"text":"Sir, I hope you still remember the company because the last time that we touched base with you, it was February of this year.","start":19.175,"end":25.195,"sentiment":"neutral","sentiment_score":0.014108144484149912},{"text":"And during yes, sir.","start":25.59,"end":28.79,"sentiment":"neutral","sentiment_score":0.016817354131489992},{"text":"Exactly.","start":28.79,"end":29.29,"sentiment":"neutral","sentiment_score":0.09533625096082687},{"text":"Alright.","start":37.404877,"end":37.724876,"sentiment":"neutral","sentiment_score":0.1545788049697876}],"sentiment":"neutral","sentiment_score":0.02237538936277551,"num_words":31,"start":18.455,"end":37.724876},{"sentences":[{"text":"Okay.","start":37.724876,"end":38.204876,"sentiment":"neutral","sentiment_score":0.10470856726169586},{"text":"No no worries.","start":38.204876,"end":39.264874,"sentiment":"neutral","sentiment_score":0.094904825091362},{"text":"Thanks.","start":40.124874,"end":40.624874,"sentiment":"positive","sentiment_score":0.5712563395500183}],"sentiment":"neutral","sentiment_score":0.19213587641716004,"num_words":5,"start":37.724876,"end":40.624874}]}}]},{"alternatives":[{"transcript":"If you record your name Hello. Sam speaking. From where? Good, mate. How can I help you? It's in regards to IT solutions? Okay. That's fine. I got my own IT company now. I've started a new IT company, so I'm I'm pretty good at this stage. Thank you. Appreciate it, mate. Thank you. Cheers. Bye.","confidence":0.9921875,"words":[{"word":"if","start":0.24,"end":0.48,"confidence":0.91845703,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.008935612626373768},{"word":"you","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006193854846060276},{"word":"record","start":0.71999997,"end":1.04,"confidence":0.9140625,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.003810643684118986},{"word":"your","start":1.04,"end":1.28,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.004260410089045763},{"word":"name","start":1.28,"end":1.4399999,"confidence":0.97998047,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.007510576397180557},{"word":"hello","start":2.6399999,"end":2.96,"confidence":0.81518555,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.009023020975291727},{"word":"sam","start":2.96,"end":3.1999998,"confidence":0.83447266,"punctuated_word":"Sam","sentiment":"neutral","sentiment_score":0.009783083572983742},{"word":"speaking","start":3.1999998,"end":3.6999998,"confidence":0.9785156,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.01456194743514061},{"word":"from","start":11.84,"end":12.16,"confidence":0.72216797,"punctuated_word":"From","sentiment":"neutral","sentiment_score":0.06786192953586578},{"word":"where","start":12.16,"end":12.66,"confidence":0.9875488,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":0.07328329235315323},{"word":"good","start":16.175,"end":16.415,"confidence":0.7770996,"punctuated_word":"Good,","sentiment":"positive","sentiment_score":0.4494289755821228},{"word":"mate","start":16.415,"end":16.815,"confidence":0.9941406,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.35115012526512146},{"word":"how","start":16.815,"end":16.975,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2593311369419098},{"word":"can","start":16.975,"end":17.135,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2563069760799408},{"word":"i","start":17.135,"end":17.295,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.26003411412239075},{"word":"help","start":17.295,"end":17.455,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.1581093966960907},{"word":"you","start":17.455,"end":17.955,"confidence":0.9890137,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.14755290746688843},{"word":"it's","start":25.375,"end":25.615,"confidence":0.86865234,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.005111115984618664},{"word":"in","start":25.615,"end":25.775,"confidence":0.984375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.003249383065849542},{"word":"regards","start":25.775,"end":26.175,"confidence":0.8491211,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.004471872001886368},{"word":"to","start":26.175,"end":26.255001,"confidence":0.84716797,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004778461996465921},{"word":"it","start":26.255001,"end":26.575,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.0054811276495456696},{"word":"solutions","start":26.575,"end":27.075,"confidence":0.8054199,"punctuated_word":"solutions?","sentiment":"neutral","sentiment_score":0.007242269814014435},{"word":"okay","start":29.19,"end":29.59,"confidence":0.7980957,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1719128042459488},{"word":"that's","start":29.59,"end":29.83,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.30903881788253784},{"word":"fine","start":29.83,"end":30.23,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.32404881715774536},{"word":"i","start":30.23,"end":30.470001,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.374716579914093},{"word":"got","start":30.470001,"end":30.710001,"confidence":0.5566406,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.3971700966358185},{"word":"my","start":30.710001,"end":30.87,"confidence":0.92333984,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.31070980429649353},{"word":"own","start":30.87,"end":31.11,"confidence":0.99902344,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.3221941888332367},{"word":"it","start":31.11,"end":31.43,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.28285786509513855},{"word":"company","start":31.43,"end":31.83,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.2762203514575958},{"word":"now","start":31.83,"end":32.31,"confidence":0.9916992,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.34225308895111084},{"word":"i've","start":32.31,"end":32.71,"confidence":0.9980469,"punctuated_word":"I've","sentiment":"positive","sentiment_score":0.40566903352737427},{"word":"started","start":32.71,"end":33.11,"confidence":0.9980469,"punctuated_word":"started","sentiment":"positive","sentiment_score":0.449015736579895},{"word":"a","start":33.11,"end":33.190002,"confidence":0.9902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4591354727745056},{"word":"new","start":33.190002,"end":33.43,"confidence":1.0,"punctuated_word":"new","sentiment":"positive","sentiment_score":0.4432510733604431},{"word":"it","start":33.43,"end":33.67,"confidence":1.0,"punctuated_word":"IT","sentiment":"positive","sentiment_score":0.34163224697113037},{"word":"company","start":33.67,"end":34.15,"confidence":0.77441406,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":0.3220493495464325},{"word":"so","start":34.15,"end":34.47,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.29471227526664734},{"word":"i'm","start":34.47,"end":34.71,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4411793649196625},{"word":"i'm","start":34.71,"end":34.87,"confidence":0.9692383,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4212663173675537},{"word":"pretty","start":34.87,"end":35.03,"confidence":1.0,"punctuated_word":"pretty","sentiment":"positive","sentiment_score":0.3828994035720825},{"word":"good","start":35.03,"end":35.27,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.29417097568511963},{"word":"at","start":35.27,"end":35.43,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.3134620487689972},{"word":"this","start":35.43,"end":35.59,"confidence":0.9921875,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.4175746440887451},{"word":"stage","start":35.59,"end":36.09,"confidence":0.9995117,"punctuated_word":"stage.","sentiment":"neutral","sentiment_score":0.3282206654548645},{"word":"thank","start":38.39,"end":38.63,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.07481235265731812},{"word":"you","start":38.63,"end":39.13,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.0718640387058258},{"word":"appreciate","start":39.190002,"end":39.67,"confidence":0.9973958,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.6107028722763062},{"word":"it","start":39.67,"end":39.83,"confidence":0.97265625,"punctuated_word":"it,","sentiment":"positive","sentiment_score":0.5825318098068237},{"word":"mate","start":39.83,"end":40.07,"confidence":0.7668457,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.5439009070396423},{"word":"thank","start":40.07,"end":40.31,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5704507231712341},{"word":"you","start":40.31,"end":40.81,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4056337475776672},{"word":"cheers","start":40.95,"end":41.27,"confidence":0.9555664,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.4249398112297058},{"word":"bye","start":41.27,"end":41.77,"confidence":0.7607422,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.16129422187805176}],"paragraphs":{"transcript":"\nIf you record your name Hello. Sam speaking. From where? Good, mate. How can I help you?\n\nIt's in regards to IT solutions? Okay. That's fine. I got my own IT company now. I've started a new IT company, so I'm I'm pretty good at this stage.\n\nThank you. Appreciate it, mate. Thank you. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"If you record your name Hello.","start":0.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.0066223531030118465},{"text":"Sam speaking.","start":2.96,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.012172515504062176},{"text":"From where?","start":11.84,"end":12.66,"sentiment":"neutral","sentiment_score":0.0705726109445095},{"text":"Good, mate.","start":16.175,"end":16.815,"sentiment":"positive","sentiment_score":0.40028955042362213},{"text":"How can I help you?","start":16.815,"end":17.955,"sentiment":"neutral","sentiment_score":0.2162669062614441}],"sentiment":"neutral","sentiment_score":0.12277282374527525,"num_words":17,"start":0.24,"end":17.955},{"sentences":[{"text":"It's in regards to IT solutions?","start":25.375,"end":27.075,"sentiment":"neutral","sentiment_score":0.005055705085396767},{"text":"Okay.","start":29.19,"end":29.59,"sentiment":"neutral","sentiment_score":0.1719128042459488},{"text":"That's fine.","start":29.59,"end":30.23,"sentiment":"neutral","sentiment_score":0.3165438175201416},{"text":"I got my own IT company now.","start":30.23,"end":32.31,"sentiment":"neutral","sentiment_score":0.32944599645478384},{"text":"I've started a new IT company, so I'm I'm pretty good at this stage.","start":32.31,"end":36.09,"sentiment":"positive","sentiment_score":0.3795884719916752}],"sentiment":"neutral","sentiment_score":0.28185650842885174,"num_words":30,"start":25.375,"end":36.09},{"sentences":[{"text":"Thank you.","start":38.39,"end":39.13,"sentiment":"neutral","sentiment_score":0.07333819568157196},{"text":"Appreciate it, mate.","start":39.190002,"end":40.07,"sentiment":"positive","sentiment_score":0.5790451963742574},{"text":"Thank you.","start":40.07,"end":40.81,"sentiment":"positive","sentiment_score":0.4880422353744507},{"text":"Cheers.","start":40.95,"end":41.27,"sentiment":"positive","sentiment_score":0.4249398112297058},{"text":"Bye.","start":41.27,"end":41.77,"sentiment":"neutral","sentiment_score":0.16129422187805176}],"sentiment":"positive","sentiment_score":0.382903387149175,"num_words":9,"start":38.39,"end":41.77}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name Hello. Sam speaking.\n\nChannel 0: Yeah. Good afternoon. Sam, it's Ronald from cloud solution IT. And how are\n\nChannel 1: From\n\nChannel 0: you doing\n\nChannel 1: where?\n\nChannel 0: today? Cloud Cloud Solution IT, sir.\n\nChannel 1: Good, mate. How can I help you?\n\nChannel 0: Yeah. Sir, I hope you still remember the company because the last time that we touched base with you, it was February of this year.\n\nChannel 1: It's\n\nChannel 0: And\n\nChannel 1: in regards to\n\nChannel 0: during\n\nChannel 1: IT solutions?\n\nChannel 0: yes, sir. Exactly.\n\nChannel 1: Okay. That's fine. I got my own IT company now. I've started a new IT company, so I'm I'm pretty good at this stage.\n\nChannel 0: Alright. Okay. No\n\nChannel 1: Thank\n\nChannel 0: no\n\nChannel 1: you.\n\nChannel 0: worries.\n\nChannel 1: Appreciate it, mate. Thank\n\nChannel 0: Thanks.\n\nChannel 1: you. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"If you record your name Hello.","start":0.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.0066223531030118465},{"text":"Sam speaking.","start":2.96,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.012172515504062176}],"sentiment":"neutral","sentiment_score":0.008009893703274429,"channel":1,"num_words":8,"start":0.24,"end":3.6999998},{"sentences":[{"text":"Yeah.","start":5.3599997,"end":5.6,"sentiment":"neutral","sentiment_score":0.06946250051259995},{"text":"Good afternoon.","start":5.6,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.25191714614629745},{"text":"Sam, it's Ronald from cloud solution IT.","start":6.8799996,"end":10.98,"sentiment":"neutral","sentiment_score":0.12428078481129237},{"text":"And how are","start":11.44,"end":11.92,"sentiment":"neutral","sentiment_score":0.0856842150290807}],"sentiment":"neutral","sentiment_score":0.13079345627472952,"channel":0,"num_words":13,"start":5.3599997,"end":11.92},{"sentences":[{"text":"From","start":11.84,"end":12.16,"sentiment":"neutral","sentiment_score":0.06786192953586578}],"sentiment":"neutral","sentiment_score":0.06786192953586578,"channel":1,"num_words":1,"start":11.84,"end":12.16},{"sentences":[{"text":"you doing","start":11.92,"end":12.24,"sentiment":"neutral","sentiment_score":0.08998922631144524}],"sentiment":"neutral","sentiment_score":0.08998922631144524,"channel":0,"num_words":2,"start":11.92,"end":12.24},{"sentences":[{"text":"where?","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":0.07328329235315323}],"sentiment":"neutral","sentiment_score":0.07328329235315323,"channel":1,"num_words":1,"start":12.16,"end":12.66},{"sentences":[{"text":"today?","start":12.24,"end":12.74,"sentiment":"neutral","sentiment_score":0.05443669855594635},{"text":"Cloud Cloud Solution IT, sir.","start":13.815,"end":16.075,"sentiment":"neutral","sentiment_score":0.03646653592586517}],"sentiment":"neutral","sentiment_score":0.0394615630308787,"channel":0,"num_words":6,"start":12.24,"end":16.075},{"sentences":[{"text":"Good, mate.","start":16.175,"end":16.815,"sentiment":"positive","sentiment_score":0.40028955042362213},{"text":"How can I help you?","start":16.815,"end":17.955,"sentiment":"neutral","sentiment_score":0.2162669062614441}],"sentiment":"neutral","sentiment_score":0.26884480459349497,"channel":1,"num_words":7,"start":16.175,"end":17.955},{"sentences":[{"text":"Yeah.","start":18.455,"end":18.955,"sentiment":"neutral","sentiment_score":0.03785713016986847},{"text":"Sir, I hope you still remember the company because the last time that we touched base with you, it was February of this year.","start":19.175,"end":25.195,"sentiment":"neutral","sentiment_score":0.014108144484149912}],"sentiment":"neutral","sentiment_score":0.015058103911578656,"channel":0,"num_words":25,"start":18.455,"end":25.195},{"sentences":[{"text":"It's","start":25.375,"end":25.615,"sentiment":"neutral","sentiment_score":0.005111115984618664}],"sentiment":"neutral","sentiment_score":0.005111115984618664,"channel":1,"num_words":1,"start":25.375,"end":25.615},{"sentences":[{"text":"And","start":25.59,"end":26.09,"sentiment":"neutral","sentiment_score":0.0022660372778773308}],"sentiment":"neutral","sentiment_score":0.0022660372778773308,"channel":0,"num_words":1,"start":25.59,"end":26.09},{"sentences":[{"text":"in regards to","start":25.615,"end":26.255001,"sentiment":"neutral","sentiment_score":0.004166572354733944}],"sentiment":"neutral","sentiment_score":0.004166572354733944,"channel":1,"num_words":3,"start":25.615,"end":26.255001},{"sentences":[{"text":"during","start":26.23,"end":26.73,"sentiment":"neutral","sentiment_score":0.008372685872018337}],"sentiment":"neutral","sentiment_score":0.008372685872018337,"channel":0,"num_words":1,"start":26.23,"end":26.73},{"sentences":[{"text":"IT solutions?","start":26.255001,"end":27.075,"sentiment":"neutral","sentiment_score":0.006361698731780052}],"sentiment":"neutral","sentiment_score":0.006361698731780052,"channel":1,"num_words":2,"start":26.255001,"end":27.075},{"sentences":[{"text":"yes, sir.","start":28.23,"end":28.79,"sentiment":"neutral","sentiment_score":0.02831534668803215},{"text":"Exactly.","start":28.79,"end":29.29,"sentiment":"neutral","sentiment_score":0.09533625096082687}],"sentiment":"neutral","sentiment_score":0.05065564811229706,"channel":0,"num_words":3,"start":28.23,"end":29.29},{"sentences":[{"text":"Okay.","start":29.19,"end":29.59,"sentiment":"neutral","sentiment_score":0.1719128042459488},{"text":"That's fine.","start":29.59,"end":30.23,"sentiment":"neutral","sentiment_score":0.3165438175201416},{"text":"I got my own IT company now.","start":30.23,"end":32.31,"sentiment":"neutral","sentiment_score":0.32944599645478384},{"text":"I've started a new IT company, so I'm I'm pretty good at this stage.","start":32.31,"end":36.09,"sentiment":"positive","sentiment_score":0.3795884719916752}],"sentiment":"positive","sentiment_score":0.3510567092647155,"channel":1,"num_words":24,"start":29.19,"end":36.09},{"sentences":[{"text":"Alright.","start":37.404877,"end":37.724876,"sentiment":"neutral","sentiment_score":0.1545788049697876},{"text":"Okay.","start":37.724876,"end":38.204876,"sentiment":"neutral","sentiment_score":0.10470856726169586},{"text":"No","start":38.204876,"end":38.524876,"sentiment":"neutral","sentiment_score":0.03742530941963196}],"sentiment":"neutral","sentiment_score":0.09890422721703847,"channel":0,"num_words":3,"start":37.404877,"end":38.524876},{"sentences":[{"text":"Thank","start":38.39,"end":38.63,"sentiment":"neutral","sentiment_score":0.07481235265731812}],"sentiment":"neutral","sentiment_score":0.07481235265731812,"channel":1,"num_words":1,"start":38.39,"end":38.63},{"sentences":[{"text":"no","start":38.524876,"end":38.764874,"sentiment":"neutral","sentiment_score":0.11097337305545808}],"sentiment":"neutral","sentiment_score":0.11097337305545808,"channel":0,"num_words":1,"start":38.524876,"end":38.764874},{"sentences":[{"text":"you.","start":38.63,"end":39.13,"sentiment":"neutral","sentiment_score":0.0718640387058258}],"sentiment":"neutral","sentiment_score":0.0718640387058258,"channel":1,"num_words":1,"start":38.63,"end":39.13},{"sentences":[{"text":"worries.","start":38.764874,"end":39.264874,"sentiment":"neutral","sentiment_score":0.13631579279899597}],"sentiment":"neutral","sentiment_score":0.13631579279899597,"channel":0,"num_words":1,"start":38.764874,"end":39.264874},{"sentences":[{"text":"Appreciate it, mate.","start":39.190002,"end":40.07,"sentiment":"positive","sentiment_score":0.5790451963742574},{"text":"Thank","start":40.07,"end":40.31,"sentiment":"positive","sentiment_score":0.5704507231712341}],"sentiment":"positive","sentiment_score":0.5768965780735016,"channel":1,"num_words":4,"start":39.190002,"end":40.31},{"sentences":[{"text":"Thanks.","start":40.124874,"end":40.624874,"sentiment":"positive","sentiment_score":0.5712563395500183}],"sentiment":"positive","sentiment_score":0.5712563395500183,"channel":0,"num_words":1,"start":40.124874,"end":40.624874},{"sentences":[{"text":"you.","start":40.31,"end":40.81,"sentiment":"positive","sentiment_score":0.4056337475776672},{"text":"Cheers.","start":40.95,"end":41.27,"sentiment":"positive","sentiment_score":0.4249398112297058},{"text":"Bye.","start":41.27,"end":41.77,"sentiment":"neutral","sentiment_score":0.16129422187805176}],"sentiment":"neutral","sentiment_score":0.3306225935618083,"channel":1,"num_words":3,"start":40.31,"end":41.77}]},"summary":{"result":"success","short":"The customer, Ronald, receives a call from Sam at cloud solution IT who is following up on their previous conversation about IT solutions. Ronald explains that he is now starting a new IT company and is not interested in the current conversation. Sam thanks him and ends the call."},"intents":{"segments":[{"text":"If you record your name Hello. Sam speaking. Yeah.","start_word":1,"end_word":9,"intents":[{"intent":"Record name","confidence_score":0.87464875}]},{"text":"How can I help you? Yeah.","start_word":33,"end_word":38,"intents":[{"intent":"Help customer","confidence_score":0.35282415},{"intent":"Help customer","confidence_score":0.032615013}]},{"text":"Sir, I hope you still remember the company because the last time that we touched base with you, it was February of this year. It's And in regards to during IT solutions? yes, sir. Exactly. Okay. That's fine. I got my own IT company now. I've started a new IT company, so I'm I'm pretty good at this stage.","start_word":39,"end_word":97,"intents":[{"intent":"Establish company","confidence_score":0.0014366214}]},{"text":"It's And in regards to during IT solutions? yes, sir.","start_word":63,"end_word":72,"intents":[{"intent":"Discuss it solutions","confidence_score":0.028418235}]},{"text":"I got my own IT company now. I've started a new IT company, so I'm I'm pretty good at this stage.","start_word":77,"end_word":97,"intents":[{"intent":"Acknowledge success","confidence_score":0.0044517163}]},{"text":"Appreciate it, mate. Thank Thanks. you.","start_word":105,"end_word":110,"intents":[{"intent":"Appreciate help","confidence_score":0.01089641}]}]},"sentiments":{"segments":[{"text":"If you record your name Hello. Sam speaking. Yeah. Good afternoon. Sam, it's Ronald from cloud solution IT. And how are From you doing where? today? Cloud Cloud Solution IT, sir.","start_word":0,"end_word":30,"sentiment":"neutral","sentiment_score":0.08011412620544434},{"text":"Good, mate.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.39046168327331543},{"text":"How can I help you? Yeah. Sir, I hope you still remember the company because the last time that we touched base with you, it was February of this year. It's And in regards to during IT solutions? yes, sir. Exactly. Okay. That's fine. I got my own IT company now.","start_word":33,"end_word":83,"sentiment":"neutral","sentiment_score":0.09772856533527374},{"text":"I've started a new IT company, so I'm I'm pretty good at this stage.","start_word":84,"end_word":97,"sentiment":"positive","sentiment_score":0.38955971598625183},{"text":"Alright. Okay. No Thank no you. worries.","start_word":98,"end_word":104,"sentiment":"neutral","sentiment_score":0.10939368605613708},{"text":"Appreciate it, mate. Thank Thanks. you. Cheers.","start_word":105,"end_word":111,"sentiment":"positive","sentiment_score":0.5267453193664551},{"text":"Bye.","start_word":112,"end_word":112,"sentiment":"neutral","sentiment_score":0.21440312266349792}],"average":{"sentiment":"neutral","sentiment_score":0.18351357482200445}}}}