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AI.","start":23.954998,"end":27.555,"sentiment":"neutral","sentiment_score":0.2693520002067089},{"text":"I hope you're doing well.","start":27.555,"end":28.855,"sentiment":"positive","sentiment_score":0.553703784942627},{"text":"We are, yeah, we are a cybersecurity company that runs an AI powered MDR 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I'm actually on leave.","start":40.076874,"end":41.436874,"sentiment":"neutral","sentiment_score":-0.27823755145072937},{"text":"I can't speak right now regarding work.","start":41.436874,"end":44.236874,"sentiment":"negative","sentiment_score":-0.3587495642048972},{"text":"Thank you.","start":44.236874,"end":44.956875,"sentiment":"neutral","sentiment_score":-0.019612358883023262},{"text":"Yeah.","start":44.956875,"end":45.356873,"sentiment":"neutral","sentiment_score":-0.0798131674528122}],"sentiment":"neutral","sentiment_score":-0.2680981727937857,"channel":1,"num_words":15,"start":40.076874,"end":45.356873},{"sentences":[{"text":"oh oh,","start":45.186935,"end":45.586937,"sentiment":"neutral","sentiment_score":-0.0891474187374115}],"sentiment":"neutral","sentiment_score":-0.0891474187374115,"channel":0,"num_words":2,"start":45.186935,"end":45.586937},{"sentences":[{"text":"Bye.","start":45.356873,"end":45.856873,"sentiment":"neutral","sentiment_score":-0.10677658021450044}],"sentiment":"neutral","sentiment_score":-0.10677658021450044,"channel":1,"num_words":1,"start":45.356873,"end":45.856873},{"sentences":[{"text":"sorry.","start":45.586937,"end":46.066936,"sentiment":"neutral","sentiment_score":-0.20629069209098816},{"text":"Maybe I'll just try to ring you back again.","start":46.066936,"end":47.95194,"sentiment":"neutral","sentiment_score":-0.17508886837297016}],"sentiment":"neutral","sentiment_score":-0.17820905074477195,"channel":0,"num_words":10,"start":45.586937,"end":47.95194}]},"summary":{"result":"success","short":"A customer named Mary fromGenerationance AI calls for someone named Francisco, but the agent is on leave and unable to speak. Mary explains that their company runs an AI-approved MDR platform and apologizes for not being able to speak at the moment. She promises to call back later."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Sina.","start_word":1,"end_word":20,"intents":[{"intent":"Record name and reason","confidence_score":0.039160483}]},{"text":"I'm looking for Sina. Thanks, Sina.","start_word":17,"end_word":22,"intents":[{"intent":"Find sina","confidence_score":0.035306394}]},{"text":"Please stay on the line. Sina speaking.","start_word":23,"end_word":29,"intents":[{"intent":"Stay on the line","confidence_score":0.46424413}]},{"text":"call I'm I'm actually on leave. I can't speak right now regarding work. Thank you. Yeah.","start_word":68,"end_word":83,"intents":[{"intent":"Discuss work","confidence_score":0.33942133}]},{"text":"Maybe I'll just try to ring you back again.","start_word":88,"end_word":96,"intents":[{"intent":"Call back","confidence_score":0.40043682}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Sina.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.00916971080005169},{"text":"Thanks, Sina.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.3907693028450012},{"text":"Please stay on the line. Sina speaking. Yes. Hi.","start_word":23,"end_word":31,"sentiment":"neutral","sentiment_score":0.128244087100029},{"text":"Good morning.","start_word":32,"end_word":33,"sentiment":"positive","sentiment_score":0.38172775506973267},{"text":"Hi. Tina, this is Mary calling from Vigilance AI.","start_word":34,"end_word":42,"sentiment":"neutral","sentiment_score":0.278423011302948},{"text":"I hope you're doing well.","start_word":43,"end_word":47,"sentiment":"positive","sentiment_score":0.5486584305763245},{"text":"We are, yeah, we are a cybersecurity company that runs an AI powered MDR platform. Look. Reason Thank we you. call I'm I'm actually on leave.","start_word":48,"end_word":73,"sentiment":"neutral","sentiment_score":-0.00986153818666935},{"text":"I can't speak right now regarding work.","start_word":74,"end_word":80,"sentiment":"negative","sentiment_score":-0.35338330268859863},{"text":"Thank you. Yeah. oh oh, Bye. sorry. Maybe I'll just try to ring you back again.","start_word":81,"end_word":96,"sentiment":"neutral","sentiment_score":-0.12859074771404266}],"average":{"sentiment":"neutral","sentiment_score":0.03881835627865482}}}}