{"metadata":{"transaction_key":"deprecated","request_id":"019f44e7-b48d-7e62-8ff1-b548952618ff","sha256":"a0f1c81707b87b3145c6e2ed6cd0a7415847d0f26d971bb05137f1da1152a61c","created":"2026-07-09T03:24:24.586Z","duration":12.023937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You have reached Guy. I'm unable to answer the phone at the moment. If you can please leave your name, number, and a short message, I will get back to you. Thanks.","confidence":0.9970703,"words":[{"word":"hi","start":0.24,"end":0.48,"confidence":0.99121094,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03755980730056763},{"word":"you","start":0.48,"end":0.88,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.009441487491130829},{"word":"have","start":0.88,"end":0.96,"confidence":0.48217773,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03006870672106743},{"word":"reached","start":0.96,"end":1.4399999,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.007869701832532883},{"word":"guy","start":1.4399999,"end":1.92,"confidence":0.98657227,"punctuated_word":"Guy.","sentiment":"neutral","sentiment_score":0.02040775865316391},{"word":"i'm","start":1.92,"end":2.24,"confidence":0.96899414,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3863226175308227},{"word":"unable","start":2.24,"end":2.6399999,"confidence":0.97265625,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.5206357836723328},{"word":"to","start":2.6399999,"end":2.72,"confidence":0.9970703,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4753193259239197},{"word":"answer","start":2.72,"end":3.12,"confidence":0.99902344,"punctuated_word":"answer","sentiment":"negative","sentiment_score":-0.5253487229347229},{"word":"the","start":3.12,"end":3.1999998,"confidence":0.9902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5198442339897156},{"word":"phone","start":3.1999998,"end":3.4399998,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.5280920267105103},{"word":"at","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4321599900722504},{"word":"the","start":3.6,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4632128179073334},{"word":"moment","start":3.6799998,"end":4.08,"confidence":0.99609375,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.39602363109588623},{"word":"if","start":4.08,"end":4.24,"confidence":0.97802734,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.1300186812877655},{"word":"you","start":4.24,"end":4.3199997,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16048121452331543},{"word":"can","start":4.3199997,"end":4.48,"confidence":0.89501953,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.13297311961650848},{"word":"please","start":4.48,"end":4.7999997,"confidence":0.9760742,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.13380587100982666},{"word":"leave","start":4.7999997,"end":5.04,"confidence":0.9921875,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.053092800080776215},{"word":"your","start":5.04,"end":5.2,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09609388560056686},{"word":"name","start":5.2,"end":5.6,"confidence":0.99609375,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.0479535311460495},{"word":"number","start":5.6,"end":5.92,"confidence":0.9248047,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.046232014894485474},{"word":"and","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03509663790464401},{"word":"a","start":6.08,"end":6.16,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12930351495742798},{"word":"short","start":6.16,"end":6.48,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.024013236165046692},{"word":"message","start":6.48,"end":6.8799996,"confidence":0.9794922,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.07960271090269089},{"word":"i","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01115119457244873},{"word":"will","start":7.04,"end":7.2799997,"confidence":0.99609375,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.019615620374679565},{"word":"get","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.10304472595453262},{"word":"back","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.10829822719097136},{"word":"to","start":7.6,"end":7.7599998,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02293504774570465},{"word":"you","start":7.7599998,"end":8.0,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.0441853329539299},{"word":"thanks","start":8.0,"end":8.5,"confidence":0.9941406,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.402585506439209}],"paragraphs":{"transcript":"\nHi. You have reached Guy. I'm unable to answer the phone at the moment. If you can please leave your name, number, and a short message, I will get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.03755980730056763},{"text":"You have reached Guy.","start":0.48,"end":1.92,"sentiment":"neutral","sentiment_score":0.016946913674473763},{"text":"I'm unable to answer the phone at the moment.","start":1.92,"end":4.08,"sentiment":"negative","sentiment_score":-0.4718843499819438},{"text":"If you can please leave your name, number, and a short message, I will get back to you.","start":4.08,"end":8.0,"sentiment":"neutral","sentiment_score":-0.07040135065714519},{"text":"Thanks.","start":8.0,"end":8.5,"sentiment":"positive","sentiment_score":0.402585506439209}],"sentiment":"neutral","sentiment_score":-0.1517045604008617,"num_words":33,"start":0.24,"end":8.5}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You have reached Guy. I'm unable to answer the phone at the moment. If you can please leave your name, number, and a short message, I will get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.03755980730056763},{"text":"You have reached Guy.","start":0.48,"end":1.92,"sentiment":"neutral","sentiment_score":0.016946913674473763},{"text":"I'm unable to answer the phone at the moment.","start":1.92,"end":4.08,"sentiment":"negative","sentiment_score":-0.4718843499819438},{"text":"If you can please leave your name, number, and a short message, I will get back to you.","start":4.08,"end":8.0,"sentiment":"neutral","sentiment_score":-0.07040135065714519},{"text":"Thanks.","start":8.0,"end":8.5,"sentiment":"positive","sentiment_score":0.402585506439209}],"sentiment":"neutral","sentiment_score":-0.1517045604008617,"channel":1,"num_words":33,"start":0.24,"end":8.5}]},"summary":{"result":"success","short":"Hi. You have reached Guy. I'm unable to answer the phone at the moment. If you can please leave your name, number, and a short message, I will get back to you. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":32,"end_word":32,"intents":[{"intent":"Request call back","confidence_score":0.097486444}]}]},"sentiments":{"segments":[{"text":"Hi. You have reached Guy.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.023330720141530037},{"text":"I'm unable to answer the phone at the moment.","start_word":5,"end_word":13,"sentiment":"negative","sentiment_score":-0.4566357135772705},{"text":"If you can please leave your name, number, and a short message, I will get back to you.","start_word":14,"end_word":31,"sentiment":"neutral","sentiment_score":-0.06635350733995438},{"text":"Thanks.","start_word":32,"end_word":32,"sentiment":"positive","sentiment_score":0.6050769686698914}],"average":{"sentiment":"neutral","sentiment_score":-0.13530945248074003}}}}