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Tala Wong, N S W 27632. How about the unit number? Is it 323 18? 208. Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello? Yes. Thank you for waiting. Is this 3033 Simon or or 36 Simon Street? 33. Okay. Okay. Hang on. Hello? Yes. Because upon checking the address, is it Scofield's as well? 33 Simon yeah. Okay. So upon checking the address, yeah, Supa Network is available at the address. We can activate the service, yeah, under Airtel. Mhmm. Upon checking on our portal, there is already NTD installed at the address. Can you confirm that one? Is there, like, a small a block box mounted on the wall? Yeah. Mhmm. So since there's already a box, you'll just be needing a router for it to establish a connection. We also do offer routers. And if you you want to buy outside, we can also recommend one if ever. Mhmm. Yeah. Should be him or her is is the one that should register the account. Mhmm. 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Good afternoon. This is Maureen from Ertle tech support. How can I assist you? Mhmm.\n\nOkay. May I have the full address, please, for me to check the network? 3 Simon Street. Mhmm. Tala Wong, N S W 27632.\n\nHow about the unit number? Is it 323 18? 208. Okay. Is it okay if I put you on hold?\n\nLet me just check the address. Okay. Hang on. Hello? Yes.\n\nThank you for waiting. Is this 3033 Simon or or 36 Simon Street? 33. Okay. Okay.\n\nHang on. Hello? Yes. Because upon checking the address, is it Scofield's as well? 33 Simon yeah.\n\nOkay. So upon checking the address, yeah, Supa Network is available at the address. We can activate the service, yeah, under Airtel. Mhmm. Upon checking on our portal, there is already NTD installed at the address.\n\nCan you confirm that one? Is there, like, a small a block box mounted on the wall? Yeah. Mhmm. So since there's already a box, you'll just be needing a router for it to establish a connection.\n\nWe also do offer routers. And if you you want to buy outside, we can also recommend one if ever. Mhmm. Yeah. Should be him or her is is the one that should register the account.\n\nMhmm. So for the Supa Network, we have a different plan speed available. For cheapest one, it's Supa FiberBoost, which is 25 MBPS unlimited. It's $69.95 per month. Then we also have this standard one, fifty MBPS, which is $79.95 and 500 MBPS, seven fifty MBPS, and 1,000.\n\nActually, it's up it's up to her. Mhmm. Yeah. Sure. You're welcome.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.22456026077270508},{"text":"Good afternoon.","start":1.8399999,"end":2.6599998,"sentiment":"positive","sentiment_score":0.5090806186199188},{"text":"This is Maureen from Ertle tech support.","start":2.72,"end":5.38,"sentiment":"positive","sentiment_score":0.3805974892207554},{"text":"How can I assist you?","start":6.0,"end":7.22,"sentiment":"neutral","sentiment_score":0.22030688226222991},{"text":"Mhmm.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.02181599661707878}],"sentiment":"neutral","sentiment_score":0.3143908956553787,"num_words":16,"start":1.4399999,"end":7.8599997},{"sentences":[{"text":"Okay.","start":20.825,"end":21.325,"sentiment":"neutral","sentiment_score":0.042481739073991776},{"text":"May I have the full address, please, for me to check the 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Hi, Maureen. I just want to I have I recently bought an apartment, and I think you guys are the embedded network at the apartment. And I just wanted to confirm that before I can get an Internet connection. Yep. 33 Simon Street, Taliban. Yep. Two. It's 208. Yes, please. Yes. Thank you. Hello? Hi. Thirty 3. Three 3. Yes. Hello? Hi. Yes. Garfield. Yes. Yes. Okay. Nice. And how does it work? So do you guys need to go install something? Or Yep. I yep. Okay. I'm not at the property right now, but, yes, there's normally a box or there's a box that's already installed there. Yeah. Yeah. Yep. Yep. Okay. No worries. And how does it work? Because right right now, I have a tenant in that property. So is that alright if my tenant gives you guys a call and then installs it on his behalf? Yep. Yep. Yep. Okay. Yeah. And do you know how what the packages are? Yep. Okay. Yep. I think it's just a small apartment, maybe not that much. You know? But okay. I'll get my I'll get the tenant to give you a call, and then they can organize everything. Yep. Alright. Thank you. Okay. Thank you. Say hello. 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Hi, Maureen. I just want to I have I recently bought an apartment, and I think you guys are the embedded network at the apartment. And I just wanted to confirm that before I can get an Internet connection. Yep.\n\n33 Simon Street, Taliban. Yep. Two. It's 208. Yes, please.\n\nYes. Thank you. Hello? Hi. Thirty 3.\n\nThree 3. Yes. Hello? Hi. Yes.\n\nGarfield. Yes. Yes. Okay. Nice.\n\nAnd how does it work? So do you guys need to go install something? Or Yep. I yep. Okay.\n\nI'm not at the property right now, but, yes, there's normally a box or there's a box that's already installed there. Yeah. Yeah. Yep. Yep.\n\nOkay. No worries. And how does it work? Because right right now, I have a tenant in that property. So is that alright if my tenant gives you guys a call and then installs it on his behalf?\n\nYep. Yep. Yep. Okay. Yeah.\n\nAnd do you know how what the packages are? Yep. Okay. Yep. I think it's just a small apartment, maybe not that much.\n\nYou know? But okay. I'll get my I'll get the tenant to give you a call, and then they can organize everything. Yep. Alright.\n\nThank you. Okay. Thank you. Say hello. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.25169187784194946},{"text":"Hi, Maureen.","start":7.52,"end":8.5,"sentiment":"neutral","sentiment_score":0.075068898499012},{"text":"I just want to I have I recently bought an apartment, and I think you guys are the embedded network at the apartment.","start":8.72,"end":16.225,"sentiment":"neutral","sentiment_score":0.07983356536082599},{"text":"And I just wanted to confirm that before I can get an Internet connection.","start":16.365,"end":19.665,"sentiment":"neutral","sentiment_score":0.04318247788718769},{"text":"Yep.","start":25.005001,"end":25.505001,"sentiment":"neutral","sentiment_score":0.02349561452865601}],"sentiment":"neutral","sentiment_score":0.06990370690459158,"num_words":41,"start":6.16,"end":25.505001},{"sentences":[{"text":"33 Simon Street, 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work?","start":389.41498,"end":390.535,"sentiment":"neutral","sentiment_score":0.17790758311748506},{"text":"Because right right now, I have a tenant in that property.","start":390.535,"end":394.47498,"sentiment":"neutral","sentiment_score":0.16458293795585632},{"text":"So is that alright if my tenant gives you guys a call and then installs it on his 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Good afternoon. This is Maureen from Ertle tech support. How\n\nChannel 1: Hello?\n\nChannel 0: can I assist you? Mhmm.\n\nChannel 1: Hi, Maureen. I just want to I have I recently bought an apartment, and I think you guys are the embedded network at the apartment. And I just wanted to confirm that before I can get an Internet connection.\n\nChannel 0: Okay. May I have the full address, please, for me to check\n\nChannel 1: Yep.\n\nChannel 0: the\n\nChannel 1: 33 Simon Street, Taliban.\n\nChannel 0: network? 3 Simon Street. Mhmm. Tala Wong, N S W 27632.\n\nChannel 1: Yep.\n\nChannel 0: How about the unit number? Is it 323\n\nChannel 1: Two.\n\nChannel 0: 18?\n\nChannel 1: It's 208.\n\nChannel 0: 208. Okay. Is it okay if I put you on hold? Let me just\n\nChannel 1: Yes,\n\nChannel 0: check\n\nChannel 1: please.\n\nChannel 0: the address. Okay.\n\nChannel 1: Yes.\n\nChannel 0: Hang on.\n\nChannel 1: Thank you.\n\nChannel 0: Hello?\n\nChannel 1: Hello? Hi.\n\nChannel 0: Yes. Thank you for waiting. Is this 3033 Simon or or 36 Simon\n\nChannel 1: Thirty\n\nChannel 0: Street?\n\nChannel 1: 3.\n\nChannel 0: 33.\n\nChannel 1: Three 3.\n\nChannel 0: Okay.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hello? Hi.\n\nChannel 0: Yes. Because upon checking the address, is it Scofield's as well?\n\nChannel 1: Yes.\n\nChannel 0: 33\n\nChannel 1: Garfield.\n\nChannel 0: Simon yeah.\n\nChannel 1: Yes.\n\nChannel 0: Okay. So upon checking the address, yeah, Supa Network is available at the address. We\n\nChannel 1: Yes.\n\nChannel 0: can activate the service, yeah, under Airtel.\n\nChannel 1: Okay. Nice. And how\n\nChannel 0: Mhmm.\n\nChannel 1: does it work? So do you guys need to go install something? Or\n\nChannel 0: Upon checking on our portal, there is already NTD installed at the address.\n\nChannel 1: Yep.\n\nChannel 0: Can you confirm that one? Is there, like, a small\n\nChannel 1: I\n\nChannel 0: a block box mounted on the wall?\n\nChannel 1: yep. Okay. I'm\n\nChannel 0: Yeah.\n\nChannel 1: not at the property right now, but, yes, there's normally a box or there's a box that's already installed there. Yeah.\n\nChannel 0: Mhmm. So since there's already a box, you'll just be needing a router for it to establish a connection. We also do offer routers. And if you you want to buy outside, we can also\n\nChannel 1: Yeah.\n\nChannel 0: recommend\n\nChannel 1: Yep.\n\nChannel 0: one if\n\nChannel 1: Yep.\n\nChannel 0: ever. Mhmm.\n\nChannel 1: Okay. No worries. And how does it work? Because right right now, I have a tenant in that property. So is that alright if my tenant gives you guys a call and then installs it on his behalf?\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Should be him or her\n\nChannel 1: Yep.\n\nChannel 0: is is the one that should register the account.\n\nChannel 1: Yep. Okay. Yeah. And\n\nChannel 0: Mhmm.\n\nChannel 1: do you know how what the packages are?\n\nChannel 0: So for the Supa Network, we have a different plan speed available. For cheapest one, it's Supa FiberBoost, which is 25 MBPS unlimited. It's $69.95 per month. Then we also have this standard one, fifty MBPS, which is $79.95 and 500 MBPS, seven fifty MBPS, and 1,000. Actually,\n\nChannel 1: Yep. Okay.\n\nChannel 0: it's up\n\nChannel 1: Yep.\n\nChannel 0: it's up to\n\nChannel 1: I think\n\nChannel 0: her.\n\nChannel 1: it's just a small\n\nChannel 0: Mhmm.\n\nChannel 1: apartment, maybe not that much. You know? But okay. I'll get my I'll get the tenant to give you a call, and then they can organize everything.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Yep. Alright. Thank you.\n\nChannel 0: You're welcome.\n\nChannel 1: Okay.\n\nChannel 0: Bye. Have a\n\nChannel 1: Thank you.\n\nChannel 0: great day.\n\nChannel 1: Say hello. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.22456026077270508},{"text":"Good afternoon.","start":1.8399999,"end":2.6599998,"sentiment":"positive","sentiment_score":0.5090806186199188},{"text":"This is Maureen from Ertle tech support.","start":2.72,"end":5.38,"sentiment":"positive","sentiment_score":0.3805974892207554},{"text":"How","start":6.0,"end":6.16,"sentiment":"neutral","sentiment_score":0.33081740140914917}],"sentiment":"positive","sentiment_score":0.3852473930879073,"channel":0,"num_words":11,"start":1.4399999,"end":6.16},{"sentences":[{"text":"Hello?","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.25169187784194946}],"sentiment":"neutral","sentiment_score":0.25169187784194946,"channel":1,"num_words":1,"start":6.16,"end":6.66},{"sentences":[{"text":"can I assist 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1,000.","start":431.85498,"end":443.475,"sentiment":"neutral","sentiment_score":0.057835543714463714},{"text":"Actually,","start":443.615,"end":444.01498,"sentiment":"neutral","sentiment_score":0.04532862454652786}],"sentiment":"neutral","sentiment_score":0.07579708440850179,"channel":0,"num_words":48,"start":415.595,"end":444.01498},{"sentences":[{"text":"Yep.","start":443.705,"end":443.945,"sentiment":"neutral","sentiment_score":0.03798994421958923},{"text":"Okay.","start":443.945,"end":444.445,"sentiment":"neutral","sentiment_score":0.0466165691614151}],"sentiment":"neutral","sentiment_score":0.04230325669050217,"channel":1,"num_words":2,"start":443.705,"end":444.445},{"sentences":[{"text":"it's up","start":444.01498,"end":444.755,"sentiment":"neutral","sentiment_score":0.031183338724076748}],"sentiment":"neutral","sentiment_score":0.031183338724076748,"channel":0,"num_words":2,"start":444.01498,"end":444.755},{"sentences":[{"text":"Yep.","start":445.705,"end":446.105,"sentiment":"neutral","sentiment_score":0.036959122866392136}],"sentiment":"neutral","sentiment_score":0.036959122866392136,"channel":1,"num_words":1,"start":445.705,"end":446.105},{"sentences":[{"text":"it's up to","start":445.86002,"end":446.42,"sentiment":"neutral","sentiment_score":0.007210541206101577}],"sentiment":"neutral","sentiment_score":0.007210541206101577,"channel":0,"num_words":3,"start":445.86002,"end":446.42},{"sentences":[{"text":"I think","start":446.105,"end":446.505,"sentiment":"neutral","sentiment_score":-0.003254679962992668}],"sentiment":"neutral","sentiment_score":-0.003254679962992668,"channel":1,"num_words":2,"start":446.105,"end":446.505},{"sentences":[{"text":"her.","start":446.42,"end":446.92,"sentiment":"neutral","sentiment_score":-0.011746076866984367}],"sentiment":"neutral","sentiment_score":-0.011746076866984367,"channel":0,"num_words":1,"start":446.42,"end":446.92},{"sentences":[{"text":"it's just a small","start":446.505,"end":447.305,"sentiment":"neutral","sentiment_score":-0.028236400336027145}],"sentiment":"neutral","sentiment_score":-0.028236400336027145,"channel":1,"num_words":4,"start":446.505,"end":447.305},{"sentences":[{"text":"Mhmm.","start":447.06,"end":447.56,"sentiment":"neutral","sentiment_score":-0.008073774166405201}],"sentiment":"neutral","sentiment_score":-0.008073774166405201,"channel":0,"num_words":1,"start":447.06,"end":447.56},{"sentences":[{"text":"apartment, maybe not that much.","start":447.305,"end":448.745,"sentiment":"neutral","sentiment_score":-0.042498864233493805},{"text":"You know?","start":448.745,"end":449.385,"sentiment":"neutral","sentiment_score":-0.004315921105444431},{"text":"But okay.","start":449.385,"end":449.865,"sentiment":"neutral","sentiment_score":0.061172569170594215},{"text":"I'll get my I'll get the tenant to give you a call, and then they can organize everything.","start":449.865,"end":454.285,"sentiment":"neutral","sentiment_score":0.14953941106796265}],"sentiment":"neutral","sentiment_score":0.09603438422911698,"channel":1,"num_words":27,"start":447.305,"end":454.285},{"sentences":[{"text":"Yeah.","start":455.14,"end":455.62,"sentiment":"neutral","sentiment_score":0.1243760734796524},{"text":"Sure.","start":455.62,"end":456.12,"sentiment":"neutral","sentiment_score":0.17943036556243896}],"sentiment":"neutral","sentiment_score":0.15190321952104568,"channel":0,"num_words":2,"start":455.14,"end":456.12},{"sentences":[{"text":"Yep.","start":455.68292,"end":456.00293,"sentiment":"neutral","sentiment_score":0.17089256644248962},{"text":"Alright.","start":456.00293,"end":456.40292,"sentiment":"neutral","sentiment_score":0.32099342346191406},{"text":"Thank you.","start":456.40292,"end":457.22293,"sentiment":"positive","sentiment_score":0.4946295768022537}],"sentiment":"positive","sentiment_score":0.3702862858772278,"channel":1,"num_words":4,"start":455.68292,"end":457.22293},{"sentences":[{"text":"You're welcome.","start":457.90295,"end":458.70294,"sentiment":"positive","sentiment_score":0.45231229066848755}],"sentiment":"positive","sentiment_score":0.45231229066848755,"channel":0,"num_words":2,"start":457.90295,"end":458.70294},{"sentences":[{"text":"Okay.","start":458.56293,"end":459.04294,"sentiment":"neutral","sentiment_score":0.2942453920841217}],"sentiment":"neutral","sentiment_score":0.2942453920841217,"channel":1,"num_words":1,"start":458.56293,"end":459.04294},{"sentences":[{"text":"Bye.","start":458.70294,"end":458.85794,"sentiment":"neutral","sentiment_score":0.30135783553123474},{"text":"Have a","start":458.85794,"end":459.26294,"sentiment":"positive","sentiment_score":0.3627192825078964}],"sentiment":"positive","sentiment_score":0.3422654668490092,"channel":0,"num_words":3,"start":458.70294,"end":459.26294},{"sentences":[{"text":"Thank you.","start":459.04294,"end":459.62292,"sentiment":"positive","sentiment_score":0.5387681424617767}],"sentiment":"positive","sentiment_score":0.5387681424617767,"channel":1,"num_words":2,"start":459.04294,"end":459.62292},{"sentences":[{"text":"great day.","start":459.26294,"end":460.00296,"sentiment":"positive","sentiment_score":0.5096427649259567}],"sentiment":"positive","sentiment_score":0.5096427649259567,"channel":0,"num_words":2,"start":459.26294,"end":460.00296},{"sentences":[{"text":"Say hello.","start":459.68292,"end":460.32294,"sentiment":"neutral","sentiment_score":0.20419682562351227},{"text":"Bye.","start":460.32294,"end":460.82294,"sentiment":"neutral","sentiment_score":-0.08534623682498932}],"sentiment":"neutral","sentiment_score":0.10768247147401173,"channel":1,"num_words":3,"start":459.68292,"end":460.82294}]},"summary":{"result":"success","short":"A customer calls Ertle tech support to confirm if their embedded network is available at a specific address. The representative checks and confirms that the service is available and offers routers and a router for installation. The customer is advised to contact the tenant for installation and the call ends with the representative thanking the customer."},"intents":{"segments":[{"text":"can activate the service, yeah, under Airtel. Okay.","start_word":186,"end_word":193,"intents":[{"intent":"Confirm service installation","confidence_score":0.039535847}]},{"text":"So since there's already a box, you'll just be needing a router for it to establish a connection. We also do offer routers. And if you you want to buy outside, we can also Yeah.","start_word":269,"end_word":303,"intents":[{"intent":"Provide router options","confidence_score":0.11443664}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22456026077270508},{"text":"Good afternoon. This is Maureen from Ertle tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.40311357378959656},{"text":"How can Hello? I assist you? Mhmm. Hi, Maureen. I just want to I have I recently bought an apartment, and I think you guys are the embedded network at the apartment. And I just wanted to confirm that before I can get an Internet connection. Okay. May I have the full address, please, for me to check Yep. the 33 Simon Street, Taliban. network? 3 Simon Street. Mhmm. Tala Wong, N S W 27632. Yep. How about the unit number? Is it 323 Two. 18? It's 208. 208. Okay. Is it okay if I put you on hold? Let me just Yes, check please. the address. Okay. Yes. Hang on. Thank you. Hello? Hello? Hi. Yes. Thank you for waiting. Is this 3033 Simon or or 36 Simon Thirty Street? 3. 33. Three 3. Okay. Yes. Okay. Hang on. Hello? Hello? Hi. Yes. Because upon checking the address, is it Scofield's as well? Yes. 33 Garfield. Simon yeah. Yes. Okay. So upon checking the address, yeah, Supa Network is available at the address. We Yes. can activate the service, yeah, under Airtel. Okay.","start_word":10,"end_word":193,"sentiment":"neutral","sentiment_score":0.06526593118906021},{"text":"Nice.","start_word":194,"end_word":194,"sentiment":"positive","sentiment_score":0.34909898042678833},{"text":"And how Mhmm. does it work? So do you guys need to go install something? Or Upon checking on our portal, there is already NTD installed at the address. Yep. Can you confirm that one? Is there, like, a small I a block box mounted on the wall? yep. Okay. I'm Yeah. not at the property right now, but, yes, there's normally a box or there's a box that's already installed there. Yeah. Mhmm. So since there's already a box, you'll just be needing a router for it to establish a connection. We also do offer routers. And if you you want to buy outside, we can also Yeah. recommend Yep. one if Yep. ever. Mhmm. Okay. No worries. And how does it work? Because right right now, I have a tenant in that property. So is that alright if my tenant gives you guys a call and then installs it on his behalf? Yeah. Yep. Should be him or her Yep. is is the one that should register the account. Yep. Okay. Yeah. And Mhmm. do you know how what the packages are? So for the Supa Network, we have a different plan speed available. For cheapest one, it's Supa FiberBoost, which is 25 MBPS unlimited. It's $69.95 per month. Then we also have this standard one, fifty MBPS, which is $79.95 and 500 MBPS, seven fifty MBPS, and 1,000. Actually, Yep. Okay. it's up Yep. it's up to I think her. it's just a small Mhmm. apartment, maybe not that much. You know? But okay. I'll get my I'll get the tenant to give you a call, and then they can organize everything. Yeah. Sure. Yep. Alright.","start_word":195,"end_word":473,"sentiment":"neutral","sentiment_score":0.07308136840020457},{"text":"Thank you. You're welcome.","start_word":474,"end_word":477,"sentiment":"positive","sentiment_score":0.45858699083328247},{"text":"Okay. Bye.","start_word":478,"end_word":479,"sentiment":"neutral","sentiment_score":0.29851284623146057},{"text":"Have a Thank you. great day.","start_word":480,"end_word":485,"sentiment":"positive","sentiment_score":0.4914266765117645},{"text":"Say hello. Bye.","start_word":486,"end_word":488,"sentiment":"neutral","sentiment_score":0.22561073303222656}],"average":{"sentiment":"neutral","sentiment_score":0.08949907912009673}}}}