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So, technically, you are transferring to an address which NBN is serviceable. Right? And you we got your address. Okay. Thank you so much. And may I have your date of birth, please? Thank you. So you will be moving in September 15 tomorrow? Oh, okay. I get it. So let me just check here. Would you mind staying the line for me for a minute? I'll just go over to the notation about your request transfer. Thank you. Thank you so much for patiently waiting on the line. And, Tammy, have you already provided your new address to the previous representative that you spoke? Mhmm. Okay. Got it. And, also, you've confirm which plan, or are you staying with the same speed, 50 Mbps? Okay. Got it. So just to set your proper expectation, Tammy, since we are transitioning from a different network, currently, you are in Supa Network, which is your plan is 50 Mbps. The subscription price is $79.95. And since we are transitioning to a different network, I would like to let you know that the 50 Mbps, the standard price is $95. But we can provide you first three months for 15% discount. If Yeah. That that's the previous prices that we had. We just got a notice from our back end just Friday, I think, that they're having an NBN price hike because NBN itself mark up their prices, their retail price to ISPs. The reason why we have to do some adjustment. Yeah. So it's $95, but since you are just switching to this network and you are a entertaining customer, So from October, November, December, we will be providing you 15% discount. So it will be encoded to your, account. And then once you got your invoice commence next month, you will see the discount amount. And then you're also using your router. Right? The same router? Okay. So, anyway, once the service has been activated, our technical representative will reach out to you, and then, they will help you and provide you instruction to configure your router. As long as it's compatible, you can go ahead and use it. It's Supa to NBN because we do have some instances of same customer, Supa, and then transition to NBN. They able to use the same router. So we can go ahead and check this as well for you. So you don't need to buy a router. Okay? So at any time, we can cancel the Supa network services, and then we're good to go to activate your NBN services. Right? Okay. Perfect. Thank you so much. So oh, yes. Yes. That is correct. It's just continuation. So it means to say you're just bringing your previous contract to the new plan that you're having under NBN Network. Alright. Thank you so much. So just keep an eye. Our tech rep will provide an update in reference to your activation to your new network. Okay? You're welcome, Tammy. Have a good one, and be safe. 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Good afternoon. This is here at all accounts. How may I help you today? Oh, nice to have you in the line, Tammy.\n\nYeah. We'll be more than happy to assist you today. So, technically, you are transferring to an address which NBN is serviceable. Right? And you we got your address.\n\nOkay. Thank you so much. And may I have your date of birth, please? Thank you. So you will be moving in September 15 tomorrow?\n\nOh, okay. I get it. So let me just check here. Would you mind staying the line for me for a minute? I'll just go over to the notation about your request transfer.\n\nThank you. Thank you so much for patiently waiting on the line. And, Tammy, have you already provided your new address to the previous representative that you spoke? Mhmm. Okay.\n\nGot it. And, also, you've confirm which plan, or are you staying with the same speed, 50 Mbps? Okay. Got it. So just to set your proper expectation, Tammy, since we are transitioning from a different network, currently, you are in Supa Network, which is your plan is 50 Mbps.\n\nThe subscription price is $79.95. And since we are transitioning to a different network, I would like to let you know that the 50 Mbps, the standard price is $95. But we can provide you first three months for 15% discount. If Yeah. That that's the previous prices that we had.\n\nWe just got a notice from our back end just Friday, I think, that they're having an NBN price hike because NBN itself mark up their prices, their retail price to ISPs. The reason why we have to do some adjustment. Yeah. So it's $95, but since you are just switching to this network and you are a entertaining customer, So from October, November, December, we will be providing you 15% discount. So it will be encoded to your, account.\n\nAnd then once you got your invoice commence next month, you will see the discount amount. And then you're also using your router. Right? The same router? Okay.\n\nSo, anyway, once the service has been activated, our technical representative will reach out to you, and then, they will help you and provide you instruction to configure your router. As long as it's compatible, you can go ahead and use it. It's Supa to NBN because we do have some instances of same customer, Supa, and then transition to NBN. They able to use the same router. So we can go ahead and check this as well for you.\n\nSo you don't need to buy a router. Okay? So at any time, we can cancel the Supa network services, and then we're good to go to activate your NBN services. Right? Okay.\n\nPerfect. Thank you so much. So oh, yes. Yes. That is correct.\n\nIt's just continuation. So it means to say you're just bringing your previous contract to the new plan that you're having under NBN Network. Alright. Thank you so much. So just keep an eye.\n\nOur tech rep will provide an update in reference to your activation to your new network. Okay? You're welcome, Tammy. Have a good one, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.26310932636260986},{"text":"Good afternoon.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.4592115879058838},{"text":"This is here at all accounts.","start":1.5999999,"end":2.96,"sentiment":"positive","sentiment_score":0.4011465311050415},{"text":"How may I help you today?","start":2.96,"end":4.18,"sentiment":"positive","sentiment_score":0.4314819226662318},{"text":"Oh, nice to have you in the line, Tammy.","start":14.655,"end":16.735,"sentiment":"positive","sentiment_score":0.48761898279190063}],"sentiment":"positive","sentiment_score":0.44024475291371346,"num_words":24,"start":0.56,"end":16.735},{"sentences":[{"text":"Yeah.","start":16.735,"end":16.975,"sentiment":"positive","sentiment_score":0.451707661151886},{"text":"We'll be more than happy to assist you today.","start":16.975,"end":19.154999,"sentiment":"positive","sentiment_score":0.7249872949388292},{"text":"So, technically, you are transferring to an address which NBN is serviceable.","start":19.295,"end":25.474998,"sentiment":"neutral","sentiment_score":0.15404435247182846},{"text":"Right?","start":25.615,"end":26.015,"sentiment":"neutral","sentiment_score":0.11388461291790009},{"text":"And you we got your address.","start":26.015,"end":27.695,"sentiment":"neutral","sentiment_score":0.06615561433136463}],"sentiment":"neutral","sentiment_score":0.32192909807480613,"num_words":29,"start":16.735,"end":27.695},{"sentences":[{"text":"Okay.","start":27.695,"end":28.17,"sentiment":"neutral","sentiment_score":0.21284642815589905},{"text":"Thank you so much.","start":28.25,"end":28.97,"sentiment":"positive","sentiment_score":0.4512036442756653},{"text":"And may I have your date of birth, please?","start":28.97,"end":30.83,"sentiment":"neutral","sentiment_score":0.11615243140194151},{"text":"Thank you.","start":33.93,"end":34.83,"sentiment":"neutral","sentiment_score":0.23508375138044357},{"text":"So you will be moving in September 15 tomorrow?","start":35.69,"end":40.875,"sentiment":"neutral","sentiment_score":0.08166960378487904}],"sentiment":"neutral","sentiment_score":0.1707290729880333,"num_words":25,"start":27.695,"end":40.875},{"sentences":[{"text":"Oh, okay.","start":43.495,"end":44.555,"sentiment":"neutral","sentiment_score":0.10197442770004272},{"text":"I get it.","start":44.775,"end":45.735,"sentiment":"neutral","sentiment_score":0.10228429734706879},{"text":"So let me just check here.","start":45.735,"end":47.675,"sentiment":"neutral","sentiment_score":0.06188908157249292},{"text":"Would you mind staying the line for me for a minute?","start":47.735,"end":49.895,"sentiment":"neutral","sentiment_score":0.05190442299300974},{"text":"I'll just go over to the notation about your request transfer.","start":49.895,"end":54.795,"sentiment":"neutral","sentiment_score":0.05869138545610688}],"sentiment":"neutral","sentiment_score":0.06359667060050098,"num_words":33,"start":43.495,"end":54.795},{"sentences":[{"text":"Thank you.","start":56.57,"end":57.39,"sentiment":"positive","sentiment_score":0.3659605383872986},{"text":"Thank you so much for patiently waiting on the line.","start":185.195,"end":187.755,"sentiment":"positive","sentiment_score":0.5374010801315308},{"text":"And, Tammy, have you already provided your new address to the previous representative that you spoke?","start":187.755,"end":195.77501,"sentiment":"neutral","sentiment_score":0.16599186044186354},{"text":"Mhmm.","start":203.76,"end":204.0,"sentiment":"neutral","sentiment_score":0.11196143925189972},{"text":"Okay.","start":204.0,"end":204.5,"sentiment":"neutral","sentiment_score":0.11538253724575044}],"sentiment":"neutral","sentiment_score":0.29963818738857906,"num_words":30,"start":56.57,"end":204.5},{"sentences":[{"text":"Got it.","start":206.4,"end":206.87999,"sentiment":"neutral","sentiment_score":0.099038016051054},{"text":"And, also, you've confirm which plan, or are you staying with the same speed, 50 Mbps?","start":206.87999,"end":213.375,"sentiment":"neutral","sentiment_score":0.027233513304963708},{"text":"Okay.","start":216.075,"end":216.475,"sentiment":"neutral","sentiment_score":0.06181912496685982},{"text":"Got it.","start":216.475,"end":217.115,"sentiment":"neutral","sentiment_score":0.08154081180691719},{"text":"So just to set your proper expectation, Tammy, since we are transitioning from a different network, currently, you are in Supa Network, which is your plan is 50 Mbps.","start":217.115,"end":230.63,"sentiment":"neutral","sentiment_score":0.07205408798723385}],"sentiment":"neutral","sentiment_score":0.05896563090384006,"num_words":50,"start":206.4,"end":230.63},{"sentences":[{"text":"The subscription price is $79.95.","start":231.33,"end":235.67,"sentiment":"neutral","sentiment_score":0.043032034486532214},{"text":"And since we are transitioning to a different network, I would like to let you know that the 50 Mbps, the standard price is $95.","start":235.81,"end":246.255,"sentiment":"neutral","sentiment_score":0.10397451519966125},{"text":"But we can provide you first three months for 15% discount.","start":246.395,"end":250.975,"sentiment":"neutral","sentiment_score":0.14982785013588992},{"text":"If Yeah.","start":252.075,"end":258.03,"sentiment":"neutral","sentiment_score":-0.008442608639597893},{"text":"That that's the previous prices that we had.","start":258.03,"end":261.73,"sentiment":"neutral","sentiment_score":-0.08226278377696872}],"sentiment":"neutral","sentiment_score":0.07426748855733405,"num_words":51,"start":231.33,"end":261.73},{"sentences":[{"text":"We just got a notice from our back end just Friday, I think, that they're having an NBN price hike because NBN itself mark up their prices, their retail price to ISPs.","start":262.83002,"end":277.07498,"sentiment":"neutral","sentiment_score":-0.05939791549462825},{"text":"The reason why we have to do some adjustment.","start":277.215,"end":279.875,"sentiment":"neutral","sentiment_score":-0.08106075268652704},{"text":"Yeah.","start":282.66,"end":283.16,"sentiment":"neutral","sentiment_score":0.028000183403491977},{"text":"So it's $95, but since you are just switching to this network and you are a entertaining customer, So from October, November, December, we will be providing you 15% discount.","start":283.38,"end":302.785,"sentiment":"neutral","sentiment_score":0.11967720662554106},{"text":"So it will be encoded to your, account.","start":303.165,"end":306.605,"sentiment":"neutral","sentiment_score":0.14714629296213388}],"sentiment":"neutral","sentiment_score":0.02706508319824934,"num_words":80,"start":262.83002,"end":306.605},{"sentences":[{"text":"And then once you got your invoice commence next month, you will see the discount amount.","start":306.605,"end":313.35,"sentiment":"neutral","sentiment_score":0.12069120164960623},{"text":"And then you're also using your router.","start":313.73,"end":317.89,"sentiment":"neutral","sentiment_score":0.0661196495805468},{"text":"Right?","start":317.89,"end":318.39,"sentiment":"neutral","sentiment_score":0.04584113508462906},{"text":"The same router?","start":318.45,"end":319.59,"sentiment":"neutral","sentiment_score":0.04469512589275837},{"text":"Okay.","start":321.09,"end":321.57,"sentiment":"neutral","sentiment_score":0.08710900694131851}],"sentiment":"neutral","sentiment_score":0.0950332961843482,"num_words":28,"start":306.605,"end":321.57},{"sentences":[{"text":"So, anyway, once the service has been activated, our technical representative will reach out to you, and then, they will help you and provide you instruction to configure your router.","start":321.57,"end":333.435,"sentiment":"neutral","sentiment_score":0.10517501793801784},{"text":"As long as it's compatible, you can go ahead and use it.","start":333.435,"end":337.07,"sentiment":"neutral","sentiment_score":0.13179351141055426},{"text":"It's Supa to NBN because we do have some instances of same customer, Supa, and then transition to NBN.","start":337.29,"end":344.75,"sentiment":"neutral","sentiment_score":0.08309945189639141},{"text":"They able to use the same router.","start":346.49,"end":348.51,"sentiment":"neutral","sentiment_score":0.14597230511052267},{"text":"So we can go ahead and check this as well for you.","start":348.65,"end":351.515,"sentiment":"neutral","sentiment_score":0.1701655425131321}],"sentiment":"neutral","sentiment_score":0.11724318633787334,"num_words":80,"start":321.57,"end":351.515},{"sentences":[{"text":"So you don't need to buy a router.","start":351.515,"end":353.195,"sentiment":"neutral","sentiment_score":0.04073459259234369},{"text":"Okay?","start":353.195,"end":353.695,"sentiment":"neutral","sentiment_score":0.026630958542227745},{"text":"So at any time, we can cancel the Supa network services, and then we're good to go to activate your NBN services.","start":353.83502,"end":363.535,"sentiment":"neutral","sentiment_score":-0.018748329529030758},{"text":"Right?","start":363.595,"end":364.05,"sentiment":"neutral","sentiment_score":0.014653628692030908},{"text":"Okay.","start":365.81,"end":366.21,"sentiment":"neutral","sentiment_score":0.07521089166402817}],"sentiment":"neutral","sentiment_score":0.0009063324241927176,"num_words":33,"start":351.515,"end":366.21},{"sentences":[{"text":"Perfect.","start":366.21,"end":366.71,"sentiment":"neutral","sentiment_score":0.22944876551628113},{"text":"Thank you so much.","start":366.77,"end":367.88998,"sentiment":"neutral","sentiment_score":0.2620108425617218},{"text":"So oh, yes.","start":367.88998,"end":377.43,"sentiment":"neutral","sentiment_score":0.04580169046918551},{"text":"Yes.","start":377.605,"end":377.845,"sentiment":"neutral","sentiment_score":0.08206744492053986},{"text":"That is correct.","start":377.845,"end":378.48502,"sentiment":"neutral","sentiment_score":0.13766186932722727}],"sentiment":"neutral","sentiment_score":0.15916252167274555,"num_words":12,"start":366.21,"end":378.48502},{"sentences":[{"text":"It's just continuation.","start":378.48502,"end":379.625,"sentiment":"neutral","sentiment_score":0.06555355836947759},{"text":"So it means to say you're just bringing your previous contract to the new plan that you're having under NBN Network.","start":380.005,"end":387.785,"sentiment":"neutral","sentiment_score":0.06086858699009532},{"text":"Alright.","start":389.525,"end":390.025,"sentiment":"neutral","sentiment_score":0.2394009232521057},{"text":"Thank you so much.","start":390.3,"end":391.26,"sentiment":"positive","sentiment_score":0.4715825617313385},{"text":"So just keep an 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bye.","start":406.56894,"end":407.31894,"sentiment":"neutral","sentiment_score":0.02856532856822014}],"sentiment":"neutral","sentiment_score":0.2935832271288181,"num_words":29,"start":392.86,"end":407.31894}]}}]},{"alternatives":[{"transcript":"Hi. It's Tammy from the Epping address in New South Wales. I believe I was talking to you in regards to changing my address. Correct. 02/21/1993. I've actually just moved in. Yep. Yep. I just sent an email to you the other day as well confirming. I sent it on the twelfth, this Saturday, which is confirmation of address. Same speed. Oh, last time I was talking to you, you said there was no change in price. Okay. Yes. Okay. Okay. Yep. And that doesn't that doesn't affect my existing contracts. And my Okay. Perfect. Okay. Thank you. You too. 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It's Tammy from the Epping address in New South Wales. I believe I was talking to you in regards to changing my address. Correct. 02/21/1993.\n\nI've actually just moved in. Yep. Yep. I just sent an email to you the other day as well confirming. I sent it on the twelfth, this Saturday, which is confirmation of address.\n\nSame speed. Oh, last time I was talking to you, you said there was no change in price. Okay. Yes. Okay.\n\nOkay. Yep. And that doesn't that doesn't affect my existing contracts. And my Okay. Perfect.\n\nOkay. Thank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.03866688162088394},{"text":"It's Tammy from the Epping address in New South Wales.","start":5.6,"end":9.38,"sentiment":"neutral","sentiment_score":0.042975112050771716},{"text":"I believe I was talking to you in regards to changing my address.","start":10.0,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.0204307004236258},{"text":"Correct.","start":26.335,"end":26.76,"sentiment":"neutral","sentiment_score":0.09725569933652878},{"text":"02/21/1993.","start":31.16,"end":33.1,"sentiment":"neutral","sentiment_score":0.03337005525827408}],"sentiment":"neutral","sentiment_score":0.01282479427754879,"num_words":26,"start":4.88,"end":33.1},{"sentences":[{"text":"I've actually just moved in.","start":41.239998,"end":42.495,"sentiment":"neutral","sentiment_score":0.048830519616603854},{"text":"Yep.","start":55.214996,"end":55.714996,"sentiment":"neutral","sentiment_score":0.175938218832016},{"text":"Yep.","start":196.325,"end":196.725,"sentiment":"neutral","sentiment_score":0.13289731740951538},{"text":"I just sent an email to you the other day as well confirming.","start":196.725,"end":199.625,"sentiment":"neutral","sentiment_score":0.21114117136368385},{"text":"I sent it on the twelfth, this Saturday, which is confirmation of address.","start":200.245,"end":206.2,"sentiment":"neutral","sentiment_score":0.16184226136941177}],"sentiment":"neutral","sentiment_score":0.16369008363196344,"num_words":33,"start":41.239998,"end":206.2},{"sentences":[{"text":"Same speed.","start":214.58,"end":215.32,"sentiment":"neutral","sentiment_score":0.02737751416862011},{"text":"Oh, last time I was talking to you, you said there was no change in price.","start":252.145,"end":263.16998,"sentiment":"neutral","sentiment_score":-0.04425001400522888},{"text":"Okay.","start":281.565,"end":282.065,"sentiment":"neutral","sentiment_score":0.01401926577091217},{"text":"Yes.","start":320.07,"end":320.355,"sentiment":"neutral","sentiment_score":0.0779147818684578},{"text":"Okay.","start":337.25,"end":337.75,"sentiment":"neutral","sentiment_score":0.09361768513917924}],"sentiment":"neutral","sentiment_score":-0.022271117284184412,"num_words":21,"start":214.58,"end":337.75},{"sentences":[{"text":"Okay.","start":353.905,"end":354.405,"sentiment":"neutral","sentiment_score":0.006006653420627117},{"text":"Yep.","start":366.4,"end":366.9,"sentiment":"neutral","sentiment_score":0.14041638374328613},{"text":"And that doesn't that doesn't affect my existing contracts.","start":367.28,"end":371.19998,"sentiment":"neutral","sentiment_score":0.04359938024491486},{"text":"And my Okay.","start":371.19998,"end":388.47,"sentiment":"neutral","sentiment_score":0.06311864778399467},{"text":"Perfect.","start":388.47,"end":388.97,"sentiment":"neutral","sentiment_score":0.28660088777542114}],"sentiment":"neutral","sentiment_score":0.06765161936637014,"num_words":15,"start":353.905,"end":388.97},{"sentences":[{"text":"Okay.","start":400.00497,"end":400.32498,"sentiment":"neutral","sentiment_score":0.17635756731033325},{"text":"Thank you.","start":400.32498,"end":401.145,"sentiment":"positive","sentiment_score":0.37693631649017334},{"text":"You too.","start":404.965,"end":405.60498,"sentiment":"neutral","sentiment_score":0.22062109410762787},{"text":"Bye.","start":405.60498,"end":406.10498,"sentiment":"neutral","sentiment_score":0.1382049322128296}],"sentiment":"neutral","sentiment_score":0.2516128867864609,"num_words":6,"start":400.00497,"end":406.10498}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is here at all accounts. How may I help you today?\n\nChannel 1: Hi. It's Tammy from the Epping address in New South Wales. I believe I was talking to you in regards to changing my address.\n\nChannel 0: Oh, nice to have you in the line, Tammy. Yeah. We'll be more than happy to assist you today. So, technically, you are transferring to an address which NBN is serviceable. Right?\n\nAnd you\n\nChannel 1: Correct.\n\nChannel 0: we got your address. Okay. Thank you so much. And may I have your date of birth, please?\n\nChannel 1: 02/21/1993.\n\nChannel 0: Thank you. So you will be moving in September 15 tomorrow?\n\nChannel 1: I've actually just moved in.\n\nChannel 0: Oh, okay. I get it. So let me just check here. Would you mind staying the line for me for a minute? I'll just go over to the notation about your request transfer.\n\nChannel 1: Yep.\n\nChannel 0: Thank you. Thank you so much for patiently waiting on the line. And, Tammy, have you already provided your new address to the previous representative that you spoke?\n\nChannel 1: Yep. I just sent an email to you the other day as well confirming. I sent it on the twelfth, this Saturday, which\n\nChannel 0: Mhmm.\n\nChannel 1: is\n\nChannel 0: Okay.\n\nChannel 1: confirmation of address.\n\nChannel 0: Got it. And, also, you've confirm which plan, or are you staying with the same speed, 50 Mbps?\n\nChannel 1: Same speed.\n\nChannel 0: Okay. Got it. So just to set your proper expectation, Tammy, since we are transitioning from a different network, currently, you are in Supa Network, which is your plan is 50 Mbps. The subscription price is $79.95. And since we are transitioning to a different network, I would like to let you know that the 50 Mbps, the standard price is $95.\n\nBut we can provide you first three months for 15% discount. If\n\nChannel 1: Oh, last time I was talking to you, you said there was no change in\n\nChannel 0: Yeah. That that's the previous prices that we had.\n\nChannel 1: price.\n\nChannel 0: We just got a notice from our back end just Friday, I think, that they're having an NBN price hike because NBN itself mark up their prices, their retail price to ISPs. The reason why we have to do some adjustment.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So it's $95, but since you are just switching to this network and you are a entertaining customer, So from October, November, December, we will be providing you 15% discount. So it will be encoded to your, account. And then once you got your invoice commence next month, you will see the discount amount. And then you're also using your router.\n\nRight? The same router?\n\nChannel 1: Yes.\n\nChannel 0: Okay. So, anyway, once the service has been activated, our technical representative will reach out to you, and then, they will help you and provide you instruction to configure your router. As long as it's compatible, you can go ahead and use it.\n\nChannel 1: Okay.\n\nChannel 0: It's Supa to NBN because we do have some instances of same customer, Supa, and then transition to NBN. They able to use the same router. So we can go ahead and check this as well for you. So you don't need to buy a router. Okay?\n\nSo\n\nChannel 1: Okay.\n\nChannel 0: at any time, we can cancel the Supa network services, and then we're good to go to activate your NBN services. Right? Okay. Perfect.\n\nChannel 1: Yep.\n\nChannel 0: Thank you\n\nChannel 1: And\n\nChannel 0: so\n\nChannel 1: that\n\nChannel 0: much.\n\nChannel 1: doesn't\n\nChannel 0: So\n\nChannel 1: that doesn't affect my existing contracts. And my\n\nChannel 0: oh, yes. Yes. That is correct. It's just continuation. So it means to say you're just bringing your previous contract to the new plan that you're having under NBN Network.\n\nChannel 1: Okay. Perfect.\n\nChannel 0: Alright. Thank you so much. So just keep an eye. Our tech rep will provide an update in reference to your activation to your new network. Okay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: You're welcome, Tammy. Have a good one, and be safe.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.26310932636260986},{"text":"Good afternoon.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.4592115879058838},{"text":"This is here at all accounts.","start":1.5999999,"end":2.96,"sentiment":"positive","sentiment_score":0.4011465311050415},{"text":"How may I help you today?","start":2.96,"end":4.18,"sentiment":"positive","sentiment_score":0.4314819226662318}],"sentiment":"positive","sentiment_score":0.41182021498680116,"channel":0,"num_words":15,"start":0.56,"end":4.18},{"sentences":[{"text":"Hi.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.03866688162088394},{"text":"It's Tammy from the Epping address in New South Wales.","start":5.6,"end":9.38,"sentiment":"neutral","sentiment_score":0.042975112050771716},{"text":"I believe I was talking to you in regards to changing my address.","start":10.0,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.0204307004236258}],"sentiment":"neutral","sentiment_score":0.008450787359227737,"channel":1,"num_words":24,"start":4.88,"end":13.299999},{"sentences":[{"text":"Oh, nice to have you in the line, Tammy.","start":14.655,"end":16.735,"sentiment":"positive","sentiment_score":0.48761898279190063},{"text":"Yeah.","start":16.735,"end":16.975,"sentiment":"positive","sentiment_score":0.451707661151886},{"text":"We'll be more than happy to assist you today.","start":16.975,"end":19.154999,"sentiment":"positive","sentiment_score":0.7249872949388292},{"text":"So, technically, you are transferring to an address which NBN is serviceable.","start":19.295,"end":25.474998,"sentiment":"neutral","sentiment_score":0.15404435247182846},{"text":"Right?","start":25.615,"end":26.015,"sentiment":"neutral","sentiment_score":0.11388461291790009}],"sentiment":"positive","sentiment_score":0.41648690635338426,"channel":0,"num_words":32,"start":14.655,"end":26.015},{"sentences":[{"text":"And you","start":26.015,"end":26.415,"sentiment":"neutral","sentiment_score":0.05228333733975887}],"sentiment":"neutral","sentiment_score":0.05228333733975887,"channel":0,"num_words":2,"start":26.015,"end":26.415},{"sentences":[{"text":"Correct.","start":26.335,"end":26.76,"sentiment":"neutral","sentiment_score":0.09725569933652878}],"sentiment":"neutral","sentiment_score":0.09725569933652878,"channel":1,"num_words":1,"start":26.335,"end":26.76},{"sentences":[{"text":"we got your address.","start":26.575,"end":27.695,"sentiment":"neutral","sentiment_score":0.07309175282716751},{"text":"Okay.","start":27.695,"end":28.17,"sentiment":"neutral","sentiment_score":0.21284642815589905},{"text":"Thank you so much.","start":28.25,"end":28.97,"sentiment":"positive","sentiment_score":0.4512036442756653},{"text":"And may I have your date of birth, please?","start":28.97,"end":30.83,"sentiment":"neutral","sentiment_score":0.11615243140194151}],"sentiment":"neutral","sentiment_score":0.18641110551026133,"channel":0,"num_words":18,"start":26.575,"end":30.83},{"sentences":[{"text":"02/21/1993.","start":31.16,"end":33.1,"sentiment":"neutral","sentiment_score":0.03337005525827408}],"sentiment":"neutral","sentiment_score":0.03337005525827408,"channel":1,"num_words":1,"start":31.16,"end":33.1},{"sentences":[{"text":"Thank you.","start":33.93,"end":34.83,"sentiment":"neutral","sentiment_score":0.23508375138044357},{"text":"So you will be moving in September 15 tomorrow?","start":35.69,"end":40.875,"sentiment":"neutral","sentiment_score":0.08166960378487904}],"sentiment":"neutral","sentiment_score":0.10956308516589078,"channel":0,"num_words":11,"start":33.93,"end":40.875},{"sentences":[{"text":"I've actually just moved in.","start":41.239998,"end":42.495,"sentiment":"neutral","sentiment_score":0.048830519616603854}],"sentiment":"neutral","sentiment_score":0.048830519616603854,"channel":1,"num_words":5,"start":41.239998,"end":42.495},{"sentences":[{"text":"Oh, okay.","start":43.495,"end":44.555,"sentiment":"neutral","sentiment_score":0.10197442770004272},{"text":"I get it.","start":44.775,"end":45.735,"sentiment":"neutral","sentiment_score":0.10228429734706879},{"text":"So let me just check here.","start":45.735,"end":47.675,"sentiment":"neutral","sentiment_score":0.06188908157249292},{"text":"Would you mind staying the line for me for a minute?","start":47.735,"end":49.895,"sentiment":"neutral","sentiment_score":0.05190442299300974},{"text":"I'll just go over to the notation about your request transfer.","start":49.895,"end":54.795,"sentiment":"neutral","sentiment_score":0.05869138545610688}],"sentiment":"neutral","sentiment_score":0.06359667060050098,"channel":0,"num_words":33,"start":43.495,"end":54.795},{"sentences":[{"text":"Yep.","start":55.214996,"end":55.714996,"sentiment":"neutral","sentiment_score":0.175938218832016}],"sentiment":"neutral","sentiment_score":0.175938218832016,"channel":1,"num_words":1,"start":55.214996,"end":55.714996},{"sentences":[{"text":"Thank you.","start":56.57,"end":57.39,"sentiment":"positive","sentiment_score":0.3659605383872986},{"text":"Thank you so much for patiently waiting on the line.","start":185.195,"end":187.755,"sentiment":"positive","sentiment_score":0.5374010801315308},{"text":"And, Tammy, have you already provided your new address to the previous representative that you spoke?","start":187.755,"end":195.77501,"sentiment":"neutral","sentiment_score":0.16599186044186354}],"sentiment":"neutral","sentiment_score":0.31292148732713293,"channel":0,"num_words":28,"start":56.57,"end":195.77501},{"sentences":[{"text":"Yep.","start":196.325,"end":196.725,"sentiment":"neutral","sentiment_score":0.13289731740951538},{"text":"I just sent an email to you the other day as well confirming.","start":196.725,"end":199.625,"sentiment":"neutral","sentiment_score":0.21114117136368385},{"text":"I sent it on the twelfth, this Saturday, which","start":200.245,"end":203.765,"sentiment":"neutral","sentiment_score":0.1833844780921936}],"sentiment":"neutral","sentiment_score":0.1968779499116151,"channel":1,"num_words":23,"start":196.325,"end":203.765},{"sentences":[{"text":"Mhmm.","start":203.76,"end":204.0,"sentiment":"neutral","sentiment_score":0.11196143925189972}],"sentiment":"neutral","sentiment_score":0.11196143925189972,"channel":0,"num_words":1,"start":203.76,"end":204.0},{"sentences":[{"text":"is","start":203.765,"end":203.94,"sentiment":"neutral","sentiment_score":0.1220146119594574}],"sentiment":"neutral","sentiment_score":0.1220146119594574,"channel":1,"num_words":1,"start":203.765,"end":203.94},{"sentences":[{"text":"Okay.","start":204.0,"end":204.5,"sentiment":"neutral","sentiment_score":0.11538253724575044}],"sentiment":"neutral","sentiment_score":0.11538253724575044,"channel":0,"num_words":1,"start":204.0,"end":204.5},{"sentences":[{"text":"confirmation of address.","start":204.18001,"end":206.2,"sentiment":"neutral","sentiment_score":0.1104914943377177}],"sentiment":"neutral","sentiment_score":0.1104914943377177,"channel":1,"num_words":3,"start":204.18001,"end":206.2},{"sentences":[{"text":"Got it.","start":206.4,"end":206.87999,"sentiment":"neutral","sentiment_score":0.099038016051054},{"text":"And, also, you've confirm which plan, or are you staying with the same speed, 50 Mbps?","start":206.87999,"end":213.375,"sentiment":"neutral","sentiment_score":0.027233513304963708}],"sentiment":"neutral","sentiment_score":0.03521179138786263,"channel":0,"num_words":18,"start":206.4,"end":213.375},{"sentences":[{"text":"Same speed.","start":214.58,"end":215.32,"sentiment":"neutral","sentiment_score":0.02737751416862011}],"sentiment":"neutral","sentiment_score":0.02737751416862011,"channel":1,"num_words":2,"start":214.58,"end":215.32},{"sentences":[{"text":"Okay.","start":216.075,"end":216.475,"sentiment":"neutral","sentiment_score":0.06181912496685982},{"text":"Got it.","start":216.475,"end":217.115,"sentiment":"neutral","sentiment_score":0.08154081180691719},{"text":"So just to set your proper expectation, Tammy, since we are transitioning from a different network, currently, you are in Supa Network, which is your plan is 50 Mbps.","start":217.115,"end":230.63,"sentiment":"neutral","sentiment_score":0.07205408798723385},{"text":"The subscription price is $79.95.","start":231.33,"end":235.67,"sentiment":"neutral","sentiment_score":0.043032034486532214},{"text":"And since we are transitioning to a different network, I would like to let you know that the 50 Mbps, the standard price is $95.","start":235.81,"end":246.255,"sentiment":"neutral","sentiment_score":0.10397451519966125}],"sentiment":"neutral","sentiment_score":0.08272568310701078,"channel":0,"num_words":62,"start":216.075,"end":246.255},{"sentences":[{"text":"But we can provide you first three months for 15% discount.","start":246.395,"end":250.975,"sentiment":"neutral","sentiment_score":0.14982785013588992},{"text":"If","start":252.075,"end":252.575,"sentiment":"neutral","sentiment_score":0.045028120279312134}],"sentiment":"neutral","sentiment_score":0.14109453931450844,"channel":0,"num_words":12,"start":246.395,"end":252.575},{"sentences":[{"text":"Oh, last time I was talking to you, you said there was no change in","start":252.145,"end":255.15,"sentiment":"neutral","sentiment_score":-0.04585874266922474}],"sentiment":"neutral","sentiment_score":-0.04585874266922474,"channel":1,"num_words":15,"start":252.145,"end":255.15},{"sentences":[{"text":"Yeah.","start":257.63,"end":258.03,"sentiment":"neutral","sentiment_score":-0.06191333755850792},{"text":"That that's the previous prices that we had.","start":258.03,"end":261.73,"sentiment":"neutral","sentiment_score":-0.08226278377696872}],"sentiment":"neutral","sentiment_score":-0.08000173419713974,"channel":0,"num_words":9,"start":257.63,"end":261.73},{"sentences":[{"text":"price.","start":262.66998,"end":263.16998,"sentiment":"neutral","sentiment_score":-0.020119084045290947}],"sentiment":"neutral","sentiment_score":-0.020119084045290947,"channel":1,"num_words":1,"start":262.66998,"end":263.16998},{"sentences":[{"text":"We just got a notice from our back end just Friday, I think, that they're having an NBN price hike because NBN itself mark up their prices, their retail price to ISPs.","start":262.83002,"end":277.07498,"sentiment":"neutral","sentiment_score":-0.05939791549462825},{"text":"The reason why we have to do some adjustment.","start":277.215,"end":279.875,"sentiment":"neutral","sentiment_score":-0.08106075268652704}],"sentiment":"neutral","sentiment_score":-0.0641531724391914,"channel":0,"num_words":41,"start":262.83002,"end":279.875},{"sentences":[{"text":"Okay.","start":281.565,"end":282.065,"sentiment":"neutral","sentiment_score":0.01401926577091217}],"sentiment":"neutral","sentiment_score":0.01401926577091217,"channel":1,"num_words":1,"start":281.565,"end":282.065},{"sentences":[{"text":"Yeah.","start":282.66,"end":283.16,"sentiment":"neutral","sentiment_score":0.028000183403491977},{"text":"So it's $95, but since you are just switching to this network and you are a entertaining customer, So from October, November, December, we will be providing you 15% discount.","start":283.38,"end":302.785,"sentiment":"neutral","sentiment_score":0.11967720662554106},{"text":"So it will be encoded to your, account.","start":303.165,"end":306.605,"sentiment":"neutral","sentiment_score":0.14714629296213388},{"text":"And then once you got your invoice commence next month, you will see the discount amount.","start":306.605,"end":313.35,"sentiment":"neutral","sentiment_score":0.12069120164960623},{"text":"And then you're also using your router.","start":313.73,"end":317.89,"sentiment":"neutral","sentiment_score":0.0661196495805468}],"sentiment":"neutral","sentiment_score":0.11595779837619874,"channel":0,"num_words":62,"start":282.66,"end":317.89},{"sentences":[{"text":"Right?","start":317.89,"end":318.39,"sentiment":"neutral","sentiment_score":0.04584113508462906},{"text":"The same router?","start":318.45,"end":319.59,"sentiment":"neutral","sentiment_score":0.04469512589275837}],"sentiment":"neutral","sentiment_score":0.04498162819072604,"channel":0,"num_words":4,"start":317.89,"end":319.59},{"sentences":[{"text":"Yes.","start":320.07,"end":320.355,"sentiment":"neutral","sentiment_score":0.0779147818684578}],"sentiment":"neutral","sentiment_score":0.0779147818684578,"channel":1,"num_words":1,"start":320.07,"end":320.355},{"sentences":[{"text":"Okay.","start":321.09,"end":321.57,"sentiment":"neutral","sentiment_score":0.08710900694131851},{"text":"So, anyway, once the service has been activated, our technical representative will reach out to you, and then, they will help you and provide you instruction to configure your router.","start":321.57,"end":333.435,"sentiment":"neutral","sentiment_score":0.10517501793801784},{"text":"As long as it's compatible, you can go ahead and use it.","start":333.435,"end":337.07,"sentiment":"neutral","sentiment_score":0.13179351141055426}],"sentiment":"neutral","sentiment_score":0.11218329493043035,"channel":0,"num_words":43,"start":321.09,"end":337.07},{"sentences":[{"text":"Okay.","start":337.25,"end":337.75,"sentiment":"neutral","sentiment_score":0.09361768513917924}],"sentiment":"neutral","sentiment_score":0.09361768513917924,"channel":1,"num_words":1,"start":337.25,"end":337.75},{"sentences":[{"text":"It's Supa to NBN because we do have some instances of same customer, Supa, and then transition to NBN.","start":337.29,"end":344.75,"sentiment":"neutral","sentiment_score":0.08309945189639141},{"text":"They able to use the same router.","start":346.49,"end":348.51,"sentiment":"neutral","sentiment_score":0.14597230511052267},{"text":"So we can go ahead and check this as well for you.","start":348.65,"end":351.515,"sentiment":"neutral","sentiment_score":0.1701655425131321},{"text":"So you don't need to buy a router.","start":351.515,"end":353.195,"sentiment":"neutral","sentiment_score":0.04073459259234369},{"text":"Okay?","start":353.195,"end":353.695,"sentiment":"neutral","sentiment_score":0.026630958542227745}],"sentiment":"neutral","sentiment_score":0.10628063683497145,"channel":0,"num_words":47,"start":337.29,"end":353.695},{"sentences":[{"text":"So","start":353.83502,"end":354.155,"sentiment":"neutral","sentiment_score":0.013939877972006798}],"sentiment":"neutral","sentiment_score":0.013939877972006798,"channel":0,"num_words":1,"start":353.83502,"end":354.155},{"sentences":[{"text":"Okay.","start":353.905,"end":354.405,"sentiment":"neutral","sentiment_score":0.006006653420627117}],"sentiment":"neutral","sentiment_score":0.006006653420627117,"channel":1,"num_words":1,"start":353.905,"end":354.405},{"sentences":[{"text":"at any time, we can cancel the Supa network services, and then we're good to go to activate your NBN services.","start":354.155,"end":363.535,"sentiment":"neutral","sentiment_score":-0.020304910838603973},{"text":"Right?","start":363.595,"end":364.05,"sentiment":"neutral","sentiment_score":0.014653628692030908},{"text":"Okay.","start":365.81,"end":366.21,"sentiment":"neutral","sentiment_score":0.07521089166402817},{"text":"Perfect.","start":366.21,"end":366.71,"sentiment":"neutral","sentiment_score":0.22944876551628113}],"sentiment":"neutral","sentiment_score":-0.004462076739097635,"channel":0,"num_words":24,"start":354.155,"end":366.71},{"sentences":[{"text":"Yep.","start":366.4,"end":366.9,"sentiment":"neutral","sentiment_score":0.14041638374328613}],"sentiment":"neutral","sentiment_score":0.14041638374328613,"channel":1,"num_words":1,"start":366.4,"end":366.9},{"sentences":[{"text":"Thank you","start":366.77,"end":367.33,"sentiment":"positive","sentiment_score":0.3554086685180664}],"sentiment":"positive","sentiment_score":0.3554086685180664,"channel":0,"num_words":2,"start":366.77,"end":367.33},{"sentences":[{"text":"And","start":367.28,"end":367.44,"sentiment":"neutral","sentiment_score":0.29635387659072876}],"sentiment":"neutral","sentiment_score":0.29635387659072876,"channel":1,"num_words":1,"start":367.28,"end":367.44},{"sentences":[{"text":"so","start":367.33,"end":367.49,"sentiment":"neutral","sentiment_score":0.1719977855682373}],"sentiment":"neutral","sentiment_score":0.1719977855682373,"channel":0,"num_words":1,"start":367.33,"end":367.49},{"sentences":[{"text":"that","start":367.44,"end":367.6,"sentiment":"neutral","sentiment_score":0.19303931295871735}],"sentiment":"neutral","sentiment_score":0.19303931295871735,"channel":1,"num_words":1,"start":367.44,"end":367.6},{"sentences":[{"text":"much.","start":367.49,"end":367.88998,"sentiment":"neutral","sentiment_score":0.1652282476425171}],"sentiment":"neutral","sentiment_score":0.1652282476425171,"channel":0,"num_words":1,"start":367.49,"end":367.88998},{"sentences":[{"text":"doesn't","start":367.6,"end":368.1,"sentiment":"neutral","sentiment_score":0.03646185249090195}],"sentiment":"neutral","sentiment_score":0.03646185249090195,"channel":1,"num_words":1,"start":367.6,"end":368.1},{"sentences":[{"text":"So","start":367.88998,"end":368.38998,"sentiment":"neutral","sentiment_score":0.029316533356904984}],"sentiment":"neutral","sentiment_score":0.029316533356904984,"channel":0,"num_words":1,"start":367.88998,"end":368.38998},{"sentences":[{"text":"that doesn't affect my existing contracts.","start":368.96,"end":371.19998,"sentiment":"neutral","sentiment_score":-0.022243436639352392},{"text":"And my","start":371.19998,"end":371.895,"sentiment":"neutral","sentiment_score":0.02134697325527668}],"sentiment":"neutral","sentiment_score":-0.011345834165695123,"channel":1,"num_words":8,"start":368.96,"end":371.895},{"sentences":[{"text":"oh, yes.","start":376.69,"end":377.43,"sentiment":"neutral","sentiment_score":0.054044269025325775},{"text":"Yes.","start":377.605,"end":377.845,"sentiment":"neutral","sentiment_score":0.08206744492053986},{"text":"That is correct.","start":377.845,"end":378.48502,"sentiment":"neutral","sentiment_score":0.13766186932722727},{"text":"It's just continuation.","start":378.48502,"end":379.625,"sentiment":"neutral","sentiment_score":0.06555355836947759},{"text":"So it means to say you're just bringing your previous contract to the new plan that you're having under NBN 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your new network.","start":392.86,"end":399.20892,"sentiment":"neutral","sentiment_score":0.14996086759492755},{"text":"Okay?","start":399.20892,"end":399.70892,"sentiment":"neutral","sentiment_score":0.10631144046783449}],"sentiment":"neutral","sentiment_score":0.20706213817552285,"channel":0,"num_words":27,"start":389.525,"end":399.70892},{"sentences":[{"text":"Okay.","start":400.00497,"end":400.32498,"sentiment":"neutral","sentiment_score":0.17635756731033325},{"text":"Thank you.","start":400.32498,"end":401.145,"sentiment":"positive","sentiment_score":0.37693631649017334}],"sentiment":"neutral","sentiment_score":0.3100767334302266,"channel":1,"num_words":3,"start":400.00497,"end":401.145},{"sentences":[{"text":"You're welcome, Tammy.","start":401.52893,"end":402.88895,"sentiment":"positive","sentiment_score":0.5499965151151022},{"text":"Have a good one, and be safe.","start":402.88895,"end":404.66895,"sentiment":"positive","sentiment_score":0.614444008895329}],"sentiment":"positive","sentiment_score":0.595109760761261,"channel":0,"num_words":10,"start":401.52893,"end":404.66895},{"sentences":[{"text":"You too.","start":404.965,"end":405.60498,"sentiment":"neutral","sentiment_score":0.22062109410762787},{"text":"Bye.","start":405.60498,"end":406.10498,"sentiment":"neutral","sentiment_score":0.1382049322128296}],"sentiment":"neutral","sentiment_score":0.1931490401426951,"channel":1,"num_words":3,"start":404.965,"end":406.10498},{"sentences":[{"text":"Bye bye.","start":406.56894,"end":407.31894,"sentiment":"neutral","sentiment_score":0.02856532856822014}],"sentiment":"neutral","sentiment_score":0.02856532856822014,"channel":0,"num_words":2,"start":406.56894,"end":407.31894}]},"summary":{"result":"success","short":"A customer named Tammy is calling all accounts to change her address. The agent confirms her transfer to the new address and provides her new address and plan details. The agent also informs her of a 15% discount and explains that she will receive an email confirmation. The agent also confirms that the customer will not need to buy a router and that the service will continue under her current plan."},"intents":{"segments":[{"text":"Hi. It's Tammy from the Epping address in New South Wales. I believe I was talking to you in regards to changing my address.","start_word":15,"end_word":38,"intents":[{"intent":"Change address","confidence_score":0.6667802}]},{"text":"So, technically, you are transferring to an address which NBN is serviceable. Right?","start_word":58,"end_word":70,"intents":[{"intent":"Transfer call","confidence_score":0.025257595}]},{"text":"Thank you so much for patiently waiting on the line. And, Tammy, have you already provided your new address to the previous representative that you spoke?","start_word":145,"end_word":170,"intents":[{"intent":"Confirm address","confidence_score":0.35885647}]},{"text":"And, also, you've confirm which plan, or are you staying with the same speed, 50 Mbps? Same speed.","start_word":202,"end_word":219,"intents":[{"intent":"Confirm plan","confidence_score":0.015996136}]},{"text":"And then you're also using your router. Right? The same router?","start_word":416,"end_word":426,"intents":[{"intent":"Update router configuration","confidence_score":0.06976998}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.26310932636260986},{"text":"Good afternoon. This is here at all accounts. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.41570982336997986},{"text":"Hi. It's Tammy from the Epping address in New South Wales. I believe I was talking to you in regards to changing my address.","start_word":15,"end_word":38,"sentiment":"neutral","sentiment_score":0.013259127736091614},{"text":"Oh, nice to have you in the line, Tammy. Yeah. We'll be more than happy to assist you today.","start_word":39,"end_word":57,"sentiment":"positive","sentiment_score":0.5827473402023315},{"text":"So, technically, you are transferring to an address which NBN is serviceable. Right? And you Correct. we got your address. Okay.","start_word":58,"end_word":78,"sentiment":"neutral","sentiment_score":0.13866792619228363},{"text":"Thank you so much.","start_word":79,"end_word":82,"sentiment":"positive","sentiment_score":0.4458268284797669},{"text":"And may I have your date of birth, please? 02/21/1993. Thank you. So you will be moving in September 15 tomorrow? I've actually just moved in. Oh, okay. I get it. So let me just check here. Would you mind staying the line for me for a minute? I'll just go over to the notation about your request transfer. Yep.","start_word":83,"end_word":142,"sentiment":"neutral","sentiment_score":0.0794314593076706},{"text":"Thank you. Thank you so much for patiently waiting on the line.","start_word":143,"end_word":154,"sentiment":"positive","sentiment_score":0.5008641481399536},{"text":"And, Tammy, have you already provided your new address to the previous representative that you spoke? Yep. I just sent an email to you the other day as well confirming. I sent it on the twelfth, this Saturday, which Mhmm. is Okay. confirmation of address. Got it. And, also, you've confirm which plan, or are you staying with the same speed, 50 Mbps? Same speed. Okay. Got it. So just to set your proper expectation, Tammy, since we are transitioning from a different network, currently, you are in Supa Network, which is your plan is 50 Mbps. The subscription price is $79.95. And since we are transitioning to a different network, I would like to let you know that the 50 Mbps, the standard price is $95. But we can provide you first three months for 15% discount. If Oh, last time I was talking to you, you said there was no change in Yeah. That that's the previous prices that we had. price. We just got a notice from our back end just Friday, I think, that they're having an NBN price hike because NBN itself mark up their prices, their retail price to ISPs. The reason why we have to do some adjustment. Okay. Yeah. So it's $95, but since you are just switching to this network and you are a entertaining customer, So from October, November, December, we will be providing you 15% discount. So it will be encoded to your, account. And then once you got your invoice commence next month, you will see the discount amount. And then you're also using your router. Right? The same router? Yes. Okay. So, anyway, once the service has been activated, our technical representative will reach out to you, and then, they will help you and provide you instruction to configure your router. As long as it's compatible, you can go ahead and use it. Okay. It's Supa to NBN because we do have some instances of same customer, Supa, and then transition to NBN. They able to use the same router. So we can go ahead and check this as well for you. So you don't need to buy a router. Okay? So Okay. at any time, we can cancel the Supa network services, and then we're good to go to activate your NBN services. Right? Okay. Perfect. Yep. Thank you And so that much. doesn't So that doesn't affect my existing contracts. And my oh, yes. Yes. That is correct. It's just continuation. So it means to say you're just bringing your previous contract to the new plan that you're having under NBN Network. Okay. Perfect. Alright.","start_word":155,"end_word":594,"sentiment":"neutral","sentiment_score":0.07430740669369698},{"text":"Thank you so much.","start_word":595,"end_word":598,"sentiment":"positive","sentiment_score":0.46278461813926697},{"text":"So just keep an eye. Our tech rep will provide an update in reference to your activation to your new network. Okay? Okay.","start_word":599,"end_word":621,"sentiment":"neutral","sentiment_score":0.15852133929729462},{"text":"Thank you. You're welcome, Tammy. Have a good one, and be safe.","start_word":622,"end_word":633,"sentiment":"positive","sentiment_score":0.5482707619667053},{"text":"You too. Bye. Bye bye.","start_word":634,"end_word":638,"sentiment":"neutral","sentiment_score":0.180625519156456}],"average":{"sentiment":"neutral","sentiment_score":0.12380328113676736}}}}