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My name is Mary. May I have your name, please? I'm sorry. What's your name again?\n\nI wasn't able Robbie. Correct? Thank you so much, Robbie. How can I assist you today? I'm so sorry to hear that.\n\nI just wanna make sure that the Airtel number was purchased or was was under Airtel Australia. Is that correct? If that's the case, then we advise you to please contact Airtel India directly as Airtel India and Airtel Australia is being run separately. Yeah. I'm so sorry.\n\nYou don't have any contact information or contact customer service contact number with Airtel India, but you can use third party sites, the Google. You can search online. 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My name is Ravi. Ravi. Yes. R a v I. I've got an Airtel number, and I'm currently in Australia. But for some reason, the SMS has certainly stopped a few days ago. No. It's an India number. Okay. What's the do you know what's the number for the India team? Oh, okay. Understood. Thank you. No problem. 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My name is Ravi. Ravi. Yes. R a v I.\n\nI've got an Airtel number, and I'm currently in Australia. But for some reason, the SMS has certainly stopped a few days ago. No. It's an India number. Okay.\n\nWhat's the do you know what's the number for the India team? Oh, okay. Understood. Thank you. No problem.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":7.52,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.026614551432430744},{"text":"My name is Ravi.","start":7.9199996,"end":8.98,"sentiment":"neutral","sentiment_score":0.014110904885455966},{"text":"Ravi.","start":12.559999,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.03378219157457352},{"text":"Yes.","start":15.495,"end":15.895,"sentiment":"neutral","sentiment_score":0.007970266044139862},{"text":"R a v I.","start":15.895,"end":17.035,"sentiment":"neutral","sentiment_score":0.005363380536437035}],"sentiment":"neutral","sentiment_score":0.00877619325183332,"num_words":12,"start":7.52,"end":17.035},{"sentences":[{"text":"I've got an Airtel number, and I'm currently in Australia.","start":21.815,"end":26.475,"sentiment":"neutral","sentiment_score":-0.018182702362537384},{"text":"But for some reason, the SMS has certainly stopped a few days ago.","start":26.535,"end":30.54,"sentiment":"neutral","sentiment_score":-0.29144493547769695},{"text":"No.","start":42.035,"end":42.434998,"sentiment":"neutral","sentiment_score":-0.2178078144788742},{"text":"It's an India number.","start":42.434998,"end":43.815,"sentiment":"neutral","sentiment_score":-0.16944126412272453},{"text":"Okay.","start":59.010002,"end":59.510002,"sentiment":"neutral","sentiment_score":-0.027661586180329323}],"sentiment":"neutral","sentiment_score":-0.16875329799950123,"num_words":29,"start":21.815,"end":59.510002},{"sentences":[{"text":"What's the do you know what's the number for the India team?","start":61.49,"end":66.045,"sentiment":"neutral","sentiment_score":-0.0372719606384635},{"text":"Oh, okay.","start":80.604996,"end":81.08694,"sentiment":"neutral","sentiment_score":-0.007853902410715818},{"text":"Understood.","start":81.48694,"end":81.98694,"sentiment":"neutral","sentiment_score":-0.03645531088113785},{"text":"Thank you.","start":82.046936,"end":82.52694,"sentiment":"neutral","sentiment_score":0.23159629106521606},{"text":"No problem.","start":82.52694,"end":83.08694,"sentiment":"neutral","sentiment_score":0.16584943979978561}],"sentiment":"neutral","sentiment_score":0.015550779913993258,"num_words":19,"start":61.49,"end":83.08694},{"sentences":[{"text":"Bye.","start":83.08694,"end":83.58694,"sentiment":"neutral","sentiment_score":0.10660207271575928}],"sentiment":"neutral","sentiment_score":0.10660207271575928,"num_words":1,"start":83.08694,"end":83.58694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel accounts department. My name is Mary. May I have your name, please?\n\nChannel 1: Hi, Mary. My name is Ravi.\n\nChannel 0: I'm sorry. What's your name again? I\n\nChannel 1: Ravi.\n\nChannel 0: wasn't able Robbie. Correct?\n\nChannel 1: Yes. R a v I.\n\nChannel 0: Thank you so much, Robbie. How can I assist you today?\n\nChannel 1: I've got an Airtel number, and I'm currently in Australia. But for some reason, the SMS has certainly stopped a few days ago.\n\nChannel 0: I'm so sorry to hear that. I just wanna make sure that the Airtel number was purchased or was was under Airtel Australia. Is that correct?\n\nChannel 1: No. It's an India number.\n\nChannel 0: If that's the case, then we advise you to please contact Airtel India directly as Airtel India and Airtel Australia is being run separately.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: What's the do you know what's the number for the India team?\n\nChannel 0: I'm so sorry. You don't have any contact information or contact customer service contact number with Airtel India, but you can use third party sites, the Google. You can search online. I'm sure you'll be able\n\nChannel 1: Oh, okay. Understood. Thank you. No problem. Bye.\n\nChannel 0: to","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel accounts department.","start":1.92,"end":4.24,"sentiment":"positive","sentiment_score":0.5400529461247581},{"text":"My name is Mary.","start":4.24,"end":5.12,"sentiment":"positive","sentiment_score":0.34719597548246384},{"text":"May I have your name, please?","start":5.12,"end":6.42,"sentiment":"neutral","sentiment_score":0.2379895100990931}],"sentiment":"positive","sentiment_score":0.3880642109057483,"channel":0,"num_words":17,"start":1.92,"end":6.42},{"sentences":[{"text":"Hi, Mary.","start":7.52,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.026614551432430744},{"text":"My name is Ravi.","start":7.9199996,"end":8.98,"sentiment":"neutral","sentiment_score":0.014110904885455966}],"sentiment":"neutral","sentiment_score":0.018278787067780893,"channel":1,"num_words":6,"start":7.52,"end":8.98},{"sentences":[{"text":"I'm 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separately.","start":45.205,"end":57.08,"sentiment":"neutral","sentiment_score":-0.18894876477619013}],"sentiment":"neutral","sentiment_score":-0.18894876477619013,"channel":0,"num_words":24,"start":45.205,"end":57.08},{"sentences":[{"text":"Okay.","start":59.010002,"end":59.510002,"sentiment":"neutral","sentiment_score":-0.027661586180329323}],"sentiment":"neutral","sentiment_score":-0.027661586180329323,"channel":1,"num_words":1,"start":59.010002,"end":59.510002},{"sentences":[{"text":"Yeah.","start":60.260002,"end":60.760002,"sentiment":"neutral","sentiment_score":-0.022312123328447345}],"sentiment":"neutral","sentiment_score":-0.022312123328447345,"channel":0,"num_words":1,"start":60.260002,"end":60.760002},{"sentences":[{"text":"What's the do you know what's the number for the India 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okay.","start":80.604996,"end":81.08694,"sentiment":"neutral","sentiment_score":-0.007853902410715818},{"text":"Understood.","start":81.48694,"end":81.98694,"sentiment":"neutral","sentiment_score":-0.03645531088113785},{"text":"Thank you.","start":82.046936,"end":82.52694,"sentiment":"neutral","sentiment_score":0.23159629106521606},{"text":"No problem.","start":82.52694,"end":83.08694,"sentiment":"neutral","sentiment_score":0.16584943979978561},{"text":"Bye.","start":83.08694,"end":83.58694,"sentiment":"neutral","sentiment_score":0.10660207271575928}],"sentiment":"neutral","sentiment_score":0.10616630234289914,"channel":1,"num_words":8,"start":80.604996,"end":83.58694},{"sentences":[{"text":"to","start":87.73694,"end":88.23694,"sentiment":"neutral","sentiment_score":0.01728402078151703}],"sentiment":"neutral","sentiment_score":0.01728402078151703,"channel":0,"num_words":1,"start":87.73694,"end":88.23694}]},"summary":{"result":"success","short":"A customer named Robbie calls Airtel accounts department and speaks with representative Mary. He explains that his SMS has stopped working and he needs assistance. Mary advises him to contact Airtel India directly and mentions that Airtel Australia is run separately. She also provides him with a contact number for Airtel India and tells him to search for it online."},"intents":{"segments":[{"text":"I've got an Airtel number, and I'm currently in Australia. But for some reason, the SMS has certainly stopped a few days ago. I'm so sorry to hear that. I just wanna make sure that the Airtel number was purchased or was was under Airtel Australia. Is that correct? No.","start_word":51,"end_word":100,"intents":[{"intent":"Assist with airtel number","confidence_score":0.017744036}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel accounts department. My name is Mary.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.47692063450813293},{"text":"May I have your name, please? Hi, Mary. My name is Ravi. I'm sorry. What's your name again? I Ravi. wasn't able Robbie. Correct? Yes. R a v I.","start_word":11,"end_word":39,"sentiment":"neutral","sentiment_score":0.018743081018328667},{"text":"Thank you so much, Robbie. How can I assist you today?","start_word":40,"end_word":50,"sentiment":"positive","sentiment_score":0.5317448377609253},{"text":"I've got an Airtel number, and I'm currently in Australia. But for some reason, the SMS has certainly stopped a few days ago. I'm so sorry to hear that. I just wanna make sure that the Airtel number was purchased or was was under Airtel Australia. Is that correct? No. It's an India number. If that's the case, then we advise you to please contact Airtel India directly as Airtel India and Airtel Australia is being run separately. Okay. Yeah. What's the do you know what's the number for the India team? I'm so sorry. You don't have any contact information or contact customer service contact number with Airtel India, but you can use third party sites, the Google. You can search online. I'm sure you'll be able Oh, okay. Understood. Thank you. No problem. Bye. to","start_word":51,"end_word":187,"sentiment":"neutral","sentiment_score":-0.12006322294473648}],"average":{"sentiment":"neutral","sentiment_score":-0.02966737409010001}}}}