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Good afternoon. This is Maureen from Artel. Mhmm. Okay.\n\nSo the password is at the back of your router. There should be a sticker there where it says Wi Fi keys or w LAN key for the password. Yeah. Underneath. Yeah.\n\nNo. That's fine. Mhmm. Yeah. That's correct.\n\nYeah. Can we try to use the Internet just to double check if the Internet is working? Sure. Yeah. Yeah.\n\nNo other steps. So if you run into any issues or have more questions, feel free to give us a call anytime. You're welcome. Bye. 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Hi. My name is Liz. I've received a router and I've the dual band Wi Fi router. I've plugged it in. I've I've tried setting up like, when I go into my phone and I can see that it says Airtel five g, but it says password. Where do I find my password? Hold on. LAN key. I'm just having a look. There's no on the back of the router, you mean underneath, there's a little sticker? Which one? There's a s n number? Then there's MAC number? Oh, wait. Hold on. Oh, yeah. Wait. Hold on. Wait. I can. I can. Sorry. It's going the house is empty. Can you come read this? I don't have my glasses. Can you read? It says password there. It's following the little one. Hold up. Sorry. One can you see where it says password? Yep. I see the Wait. Hold on. Yeah. Hold on. Let me see if this works. Sorry about this. Let me just see if this is gonna work. So we do a A25G. Is that correct? Okay. What's the password there, I think? 6363. 1919. 41479. Let's see if this works. Okay. And now it said connected. And is that it? That's all we need to do? Okay. One second. It's just going to my Yeah. Well, wait. Let me click something else. Google. Yep. Yep. It's working. Yep. Okay. Thank you. So so is there any other steps we need to do? Problem. Okay. Thank you. Thanks. Bye. I'm fine. 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Hi. My name is Liz. I've received a router and I've the dual band Wi Fi router. I've plugged it in.\n\nI've I've tried setting up like, when I go into my phone and I can see that it says Airtel five g, but it says password. Where do I find my password? Hold on. LAN key. I'm just having a look.\n\nThere's no on the back of the router, you mean underneath, there's a little sticker? Which one? There's a s n number? Then there's MAC number? Oh, wait.\n\nHold on. Oh, yeah. Wait. Hold on. Wait.\n\nI can. I can. Sorry. It's going the house is empty. Can you come read this?\n\nI don't have my glasses. Can you read? It says password there. It's following the little one. Hold up.\n\nSorry. One can you see where it says password? Yep. I see the Wait. Hold on.\n\nYeah. Hold on. Let me see if this works. Sorry about this. Let me just see if this is gonna work.\n\nSo we do a A25G. Is that correct? Okay. What's the password there, I think? 6363.\n\n1919. 41479. Let's see if this works. Okay. And now it said connected.\n\nAnd is that it? That's all we need to do? Okay. One second. It's just going to my Yeah.\n\nWell, wait. Let me click something else. Google. Yep. Yep.\n\nIt's working. Yep. Okay. Thank you. So so is there any other steps we need to do?\n\nProblem. Okay. Thank you. Thanks. Bye.\n\nI'm fine. Send me a bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.04,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.1735161393880844},{"text":"Hi.","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.0910363644361496},{"text":"My name is Liz.","start":7.04,"end":8.18,"sentiment":"neutral","sentiment_score":0.07988167554140091},{"text":"I've received a router and I've the dual band Wi Fi router.","start":8.24,"end":14.835,"sentiment":"neutral","sentiment_score":0.0606644448513786},{"text":"I've plugged it in.","start":14.8949995,"end":16.115,"sentiment":"neutral","sentiment_score":0.03253813041374087}],"sentiment":"neutral","sentiment_score":0.0655547757209702,"num_words":22,"start":5.04,"end":16.115},{"sentences":[{"text":"I've I've tried setting up like, when I go into my phone and I can see that it says Airtel five g, but it says 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Good afternoon. This is Maureen from Artel.\n\nChannel 1: Yeah. Hi. My name is Liz. I've received a router and I've the dual band Wi Fi router. I've plugged it in.\n\nI've I've tried setting up like, when I go into my phone and I can see that it says Airtel five g, but it says\n\nChannel 0: Mhmm.\n\nChannel 1: password. Where do I find my password?\n\nChannel 0: Okay. So the password is at the back of your router. There should be a sticker there where it says Wi Fi keys\n\nChannel 1: Hold\n\nChannel 0: or w\n\nChannel 1: on.\n\nChannel 0: LAN key for the password.\n\nChannel 1: LAN key. I'm just having a look. There's no on the back of the router, you mean underneath, there's a little sticker?\n\nChannel 0: Yeah. Underneath. Yeah.\n\nChannel 1: Which one? There's a s n number? Then there's MAC number? Oh, wait.\n\nChannel 0: No.\n\nChannel 1: Hold\n\nChannel 0: That's\n\nChannel 1: on.\n\nChannel 0: fine.\n\nChannel 1: Oh, yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Wait. Hold on. Wait. I can. I can.\n\nSorry. It's going the house is empty. Can you come read this? I don't have my glasses. Can you read?\n\nIt says password there. It's following the little one. Hold up. Sorry. One can you see where it says password?\n\nYep. I see the Wait. Hold on. Yeah. Hold on.\n\nLet me see if this works. Sorry about this. Let me just see if this is gonna work. So we do a A25G. Is that correct?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay. What's the password there, I think? 6363. 1919. 41479.\n\nLet's see if this works. Okay. And now it said connected. And is that it? That's all we need to do?\n\nChannel 0: Yeah. Can we try to use the Internet just to double check if the Internet is working?\n\nChannel 1: Okay. One second. It's just\n\nChannel 0: Sure.\n\nChannel 1: going to my Yeah. Well, wait. Let me click something else. Google. Yep.\n\nYep. It's working. Yep. Okay. Thank you.\n\nSo so is there any other steps we need to do?\n\nChannel 0: Yeah. Yeah. No other steps. So if you run into any issues or have more questions, feel free to give us a call anytime.\n\nChannel 1: Problem. Okay. Thank you.\n\nChannel 0: You're welcome.\n\nChannel 1: Thanks.\n\nChannel 0: Bye. Have\n\nChannel 1: Bye.\n\nChannel 0: a\n\nChannel 1: I'm\n\nChannel 0: great day.\n\nChannel 1: fine. Send me a bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.22400552034378052},{"text":"Good afternoon.","start":1.5999999,"end":2.24,"sentiment":"positive","sentiment_score":0.47405630350112915},{"text":"This is Maureen from Artel.","start":2.24,"end":4.02,"sentiment":"neutral","sentiment_score":0.3087963402271271}],"sentiment":"positive","sentiment_score":0.3395124785602093,"channel":0,"num_words":8,"start":1.1999999,"end":4.02},{"sentences":[{"text":"Yeah.","start":5.04,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.1735161393880844},{"text":"Hi.","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.0910363644361496},{"text":"My name is Liz.","start":7.04,"end":8.18,"sentiment":"neutral","sentiment_score":0.07988167554140091},{"text":"I've received a router and I've the dual band Wi Fi 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on the back of the router, you mean underneath, there's a little sticker?","start":52.105,"end":56.99,"sentiment":"neutral","sentiment_score":-0.0499781542768081}],"sentiment":"neutral","sentiment_score":-0.039577062326398765,"channel":1,"num_words":22,"start":48.425,"end":56.99},{"sentences":[{"text":"Yeah.","start":56.870003,"end":57.27,"sentiment":"neutral","sentiment_score":-0.01210165023803711},{"text":"Underneath.","start":57.27,"end":57.77,"sentiment":"neutral","sentiment_score":-0.009944813326001167},{"text":"Yeah.","start":57.83,"end":58.33,"sentiment":"neutral","sentiment_score":-0.0027762334793806076}],"sentiment":"neutral","sentiment_score":-0.008274232347806295,"channel":0,"num_words":3,"start":56.870003,"end":58.33},{"sentences":[{"text":"Which one?","start":59.29,"end":59.77,"sentiment":"neutral","sentiment_score":-0.00794021924957633},{"text":"There's a s n number?","start":59.77,"end":61.15,"sentiment":"neutral","sentiment_score":-0.008142795320600272},{"text":"Then 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The agent, Maureen, helped her navigate the router and provided a password for her to try. The agent also advised the customer to check if the internet is working and offered further assistance if needed."},"intents":{"segments":[{"text":"My name is Liz. I've received a router and I've the dual band Wi Fi router. I've plugged it in. I've I've tried setting up like, when I go into my phone and I can see that it says Airtel five g, but it says Mhmm. password. Where do I find my password? Okay.","start_word":10,"end_word":63,"intents":[{"intent":"Locate oneself","confidence_score":0.000029257002}]},{"text":"Where do I find my password? 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Have Bye. a I'm great day. fine.","start_word":344,"end_word":351,"intents":[{"intent":"Say goodbye","confidence_score":0.024175575}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22400552034378052},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.458960622549057},{"text":"This is Maureen from Artel. Yeah. Hi. My name is Liz. I've received a router and I've the dual band Wi Fi router. I've plugged it in. I've I've tried setting up like, when I go into my phone and I can see that it says Airtel five g, but it says Mhmm. password. Where do I find my password? Okay. So the password is at the back of your router. There should be a sticker there where it says Wi Fi keys Hold or w on. LAN key for the password. LAN key. I'm just having a look. There's no on the back of the router, you mean underneath, there's a little sticker? Yeah. Underneath. Yeah. Which one? There's a s n number? Then there's MAC number? Oh, wait. No. Hold That's on. fine. Oh, yeah. Mhmm. Wait. Hold on. Wait. I can. I can. Sorry.","start_word":3,"end_word":149,"sentiment":"neutral","sentiment_score":-0.006107560824602842},{"text":"It's going the house is empty.","start_word":150,"end_word":155,"sentiment":"negative","sentiment_score":-0.47509798407554626},{"text":"Can you come read this?","start_word":156,"end_word":160,"sentiment":"neutral","sentiment_score":-0.3129411041736603},{"text":"I don't have my glasses.","start_word":161,"end_word":165,"sentiment":"negative","sentiment_score":-0.4249537587165833},{"text":"Can you read? It says password there. It's following the little one. Hold up. Sorry. One can you see where it says password? Yep. I see the Wait. Hold on. Yeah. Hold on. Let me see if this works. Sorry about this. Let me just see if this is gonna work. So we do a A25G. Is that correct? Yeah. That's correct. Okay. What's the password there, I think? 6363. 1919. 41479. Let's see if this works. Okay. And now it said connected. And is that it? That's all we need to do? Yeah. Can we try to use the Internet just to double check if the Internet is working? Okay. One second. It's just Sure. going to my Yeah. Well, wait. Let me click something else. Google. Yep. Yep. It's working. Yep. Okay.","start_word":166,"end_word":299,"sentiment":"neutral","sentiment_score":0.050319652003583626},{"text":"Thank you.","start_word":300,"end_word":301,"sentiment":"positive","sentiment_score":0.38234877586364746},{"text":"So so is there any other steps we need to do? Yeah. Yeah. No other steps. So if you run into any issues or have more questions, feel free to give us a call anytime. Problem. Okay.","start_word":302,"end_word":338,"sentiment":"neutral","sentiment_score":0.10337693989276886},{"text":"Thank you. You're welcome. Thanks. Bye. 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