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activations too.","start":73.515,"end":75.134995,"sentiment":"neutral","sentiment_score":0.32132553060849506},{"text":"Bye for now.","start":76.235,"end":77.215,"sentiment":"neutral","sentiment_score":0.1789859135945638}],"sentiment":"neutral","sentiment_score":0.2501557221015294,"channel":0,"num_words":6,"start":73.515,"end":77.215},{"sentences":[{"text":"Alright.","start":77.134995,"end":77.615,"sentiment":"neutral","sentiment_score":0.3221076726913452}],"sentiment":"neutral","sentiment_score":0.3221076726913452,"channel":1,"num_words":1,"start":77.134995,"end":77.615},{"sentences":[{"text":"Thank you.","start":77.274994,"end":78.015,"sentiment":"positive","sentiment_score":0.556151419878006}],"sentiment":"positive","sentiment_score":0.556151419878006,"channel":0,"num_words":2,"start":77.274994,"end":78.015},{"sentences":[{"text":"Thank you.","start":77.615,"end":78.09499,"sentiment":"positive","sentiment_score":0.5266538560390472},{"text":"Bye.","start":78.09499,"end":78.59499,"sentiment":"neutral","sentiment_score":0.210601806640625}],"sentiment":"positive","sentiment_score":0.4213031729062398,"channel":1,"num_words":3,"start":77.615,"end":78.59499}]},"summary":{"result":"success","short":"A representative from Ortho, Texas calls a customer named Rohit Carr to confirm if he already has a router and if he is using it. The representative explains that they are currently processing the customer's order for the Internet service from Eartell and will receive an SMS message and email instructions on how to set up his own router after activating the service. The customer is advised to call back if he has any issues."},"intents":{"segments":[{"text":"Do you do you already have a router or you Yep.","start_word":44,"end_word":54,"intents":[{"intent":"Check router compatibility","confidence_score":0.6799727},{"intent":"Set up router","confidence_score":0.16049796}]},{"text":"what we're going to do, yeah, after we activate the service, you'll be you'll you'll be receiving an SMS message once Okay.","start_word":121,"end_word":142,"intents":[{"intent":"Provide sms message","confidence_score":0.005961764}]},{"text":"I'll give you a callback as well Alright.","start_word":171,"end_word":178,"intents":[{"intent":"Receive callback","confidence_score":0.060010944}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Yes.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.0773029774427414},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.35192954540252686},{"text":"This is Maureen from Ortho, Texas Hi again. am I am I speaking with Rohit Carr? The purchase. Yep. Yeah. We're currently processing your order, which is for the Internet service from Eartell. Yeah. I just wanted to check-in. Do you do you already have a router or you Yep. Yeah. I you do. need to get I have a new one? a I have a Calix eight twelve gigabit. Router. Yep. Is it working? Yeah. Have The you lights are on. yeah. Have you used that before or this is the first time they're I've going just to moved use in. it? Okay. We can check if that route compatible with the service. So Yes. what we're going to do, yeah, after we activate the service, you'll be you'll you'll be receiving an SMS message once Okay. it's successful and an email instruction on how to set up your own router. But if you run into any issues, just give a callback, and Okay. Yes. I'll give you a callback as well Alright.","start_word":5,"end_word":178,"sentiment":"neutral","sentiment_score":0.08713942766189575},{"text":"Sounds after good.","start_word":179,"end_word":181,"sentiment":"positive","sentiment_score":0.34988129138946533},{"text":"the activations too. Bye for now. Alright.","start_word":182,"end_word":188,"sentiment":"neutral","sentiment_score":0.27252286672592163},{"text":"Thank you. Thank you.","start_word":189,"end_word":192,"sentiment":"positive","sentiment_score":0.5318232774734497},{"text":"Bye.","start_word":193,"end_word":193,"sentiment":"neutral","sentiment_score":0.28018006682395935}],"average":{"sentiment":"neutral","sentiment_score":0.11289559598612538}}}}