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you for calling Erbus. If you know the name of the employee or consultant you wish to speak to, please say their full name now, and you will be transferred directly. Or please hold for the following options so we can better direct your call. For new and existing clients, please press 1. For careers at Ervis, please press Welcome to Erbiz.\n\nThis is Leanne. Let me just see if he's available. Could I ask who's calling, please? Thank you. Is it in relation to your current project?\n\nThank you. One few moment. Just going through to his voice mail at the moment. Can I have him return your call? Okay.\n\nJust on the number I can see on the screen ending 496. Terrific. Thanks, Alex. Okay. Bye for now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Erbus.","start":5.68,"end":7.22,"sentiment":"positive","sentiment_score":0.3685957372188568},{"text":"If you know the name of the employee or consultant you wish to speak to, please say their full name now, and you will be transferred directly.","start":7.52,"end":14.5,"sentiment":"neutral","sentiment_score":0.070996451984953},{"text":"Or please hold for the following options so we can better direct your call.","start":15.105,"end":19.045,"sentiment":"neutral","sentiment_score":0.04706178193113634},{"text":"For new and existing clients, please press 1.","start":19.265,"end":22.165,"sentiment":"neutral","sentiment_score":0.008719667501281947},{"text":"For careers at Ervis, please press Welcome to Erbiz.","start":22.545,"end":55.325,"sentiment":"neutral","sentiment_score":0.021552757877442572}],"sentiment":"neutral","sentiment_score":0.07432507932747877,"num_words":63,"start":5.68,"end":55.325},{"sentences":[{"text":"This is Leanne.","start":55.325,"end":56.225,"sentiment":"neutral","sentiment_score":0.03508590410153071},{"text":"Let me just see if he's available.","start":62.15,"end":63.67,"sentiment":"neutral","sentiment_score":0.015171322173305921},{"text":"Could I ask who's calling, please?","start":63.67,"end":65.29,"sentiment":"neutral","sentiment_score":0.014089159977932772},{"text":"Thank you.","start":69.83,"end":70.31,"sentiment":"neutral","sentiment_score":0.14949768781661987},{"text":"Is it in relation to your current project?","start":70.31,"end":72.33,"sentiment":"neutral","sentiment_score":0.025401988066732883}],"sentiment":"neutral","sentiment_score":0.03070012336740127,"num_words":26,"start":55.325,"end":72.33},{"sentences":[{"text":"Thank you.","start":76.285,"end":77.105,"sentiment":"neutral","sentiment_score":0.291506826877594},{"text":"One few moment.","start":77.165,"end":78.065,"sentiment":"neutral","sentiment_score":0.15828068057696024},{"text":"Just going through to his voice mail at the moment.","start":140.675,"end":142.995,"sentiment":"neutral","sentiment_score":0.05903910174965858},{"text":"Can I have him return your call?","start":142.995,"end":144.77501,"sentiment":"neutral","sentiment_score":0.03762170991727284},{"text":"Okay.","start":148.18,"end":148.58,"sentiment":"neutral","sentiment_score":0.060204558074474335}],"sentiment":"neutral","sentiment_score":0.0857305756729582,"num_words":23,"start":76.285,"end":148.58},{"sentences":[{"text":"Just on the number I can see on the screen ending 496.","start":148.58,"end":152.04,"sentiment":"neutral","sentiment_score":0.032221792420993246},{"text":"Terrific.","start":155.54,"end":156.04,"sentiment":"positive","sentiment_score":0.6960955858230591},{"text":"Thanks, Alex.","start":156.26,"end":157.08,"sentiment":"positive","sentiment_score":0.5493433475494385},{"text":"Okay.","start":157.94,"end":158.44,"sentiment":"positive","sentiment_score":0.4007454812526703},{"text":"Bye for now.","start":159.14,"end":160.2,"sentiment":"neutral","sentiment_score":0.11018202702204387}],"sentiment":"neutral","sentiment_score":0.15330186064698195,"num_words":19,"start":148.58,"end":160.2}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Erbus. If you know the name of the employee or consultant you wish to speak to, please say their full name now, and you will be transferred directly. Or please hold for the following options so we can better direct your call. For new and existing clients, please press 1. For careers at Ervis, please press Welcome to Erbiz.\n\nThis is Leanne.\n\nChannel 0: Hi, Leanne. I'm hoping to speak to Jacob McGarry.\n\nChannel 1: Let me just see if he's available. Could I ask who's\n\nChannel 0: Thanks.\n\nChannel 1: calling, please?\n\nChannel 0: Alex Simmons from SWM Consulting.\n\nChannel 1: Thank you. Is it in relation to your current project?\n\nChannel 0: It is 74 Hillsville, Rhode Hampton.\n\nChannel 1: Thank you. One few moment.\n\nChannel 0: Unbelievable.\n\nChannel 1: Just going through to his voice mail at the moment. Can I have him return your call?\n\nChannel 0: That would be great.\n\nChannel 1: Okay. Just on the number I can see on the screen ending 496.\n\nChannel 0: That's right. Yeah. That'd be great. Thank you.\n\nChannel 1: Terrific. Thanks, Alex.\n\nChannel 0: Have\n\nChannel 1: Okay.\n\nChannel 0: a good one. Bye.\n\nChannel 1: Bye for now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Erbus.","start":5.68,"end":7.22,"sentiment":"positive","sentiment_score":0.3685957372188568},{"text":"If you know the name of the employee or consultant you wish to speak to, please say their full name now, and you will be transferred directly.","start":7.52,"end":14.5,"sentiment":"neutral","sentiment_score":0.070996451984953},{"text":"Or please hold for the following options so we can better direct your call.","start":15.105,"end":19.045,"sentiment":"neutral","sentiment_score":0.04706178193113634},{"text":"For new and existing clients, please press 1.","start":19.265,"end":22.165,"sentiment":"neutral","sentiment_score":0.008719667501281947},{"text":"For careers at Ervis, please press Welcome to Erbiz.","start":22.545,"end":55.325,"sentiment":"neutral","sentiment_score":0.021552757877442572}],"sentiment":"neutral","sentiment_score":0.07432507932747877,"channel":1,"num_words":63,"start":5.68,"end":55.325},{"sentences":[{"text":"This is Leanne.","start":55.325,"end":56.225,"sentiment":"neutral","sentiment_score":0.03508590410153071}],"sentiment":"neutral","sentiment_score":0.03508590410153071,"channel":1,"num_words":3,"start":55.325,"end":56.225},{"sentences":[{"text":"Hi, Leanne.","start":57.230003,"end":57.89,"sentiment":"neutral","sentiment_score":0.027141114696860313},{"text":"I'm hoping to speak to Jacob McGarry.","start":57.95,"end":60.29,"sentiment":"neutral","sentiment_score":0.013476341696722167}],"sentiment":"neutral","sentiment_score":0.01651295791897509,"channel":0,"num_words":9,"start":57.230003,"end":60.29},{"sentences":[{"text":"Let me just see if he's available.","start":62.15,"end":63.67,"sentiment":"neutral","sentiment_score":0.015171322173305921},{"text":"Could I ask who's","start":63.67,"end":64.47,"sentiment":"neutral","sentiment_score":0.009385490790009499}],"sentiment":"neutral","sentiment_score":0.013067383488470858,"channel":1,"num_words":11,"start":62.15,"end":64.47},{"sentences":[{"text":"Thanks.","start":64.43,"end":64.875,"sentiment":"neutral","sentiment_score":0.04761108383536339}],"sentiment":"neutral","sentiment_score":0.04761108383536339,"channel":0,"num_words":1,"start":64.43,"end":64.875},{"sentences":[{"text":"calling, please?","start":64.47,"end":65.29,"sentiment":"neutral","sentiment_score":0.023496498353779316}],"sentiment":"neutral","sentiment_score":0.023496498353779316,"channel":1,"num_words":2,"start":64.47,"end":65.29},{"sentences":[{"text":"Alex Simmons from SWM Consulting.","start":65.755,"end":67.775,"sentiment":"neutral","sentiment_score":0.015805110335350037}],"sentiment":"neutral","sentiment_score":0.015805110335350037,"channel":0,"num_words":5,"start":65.755,"end":67.775},{"sentences":[{"text":"Thank you.","start":69.83,"end":70.31,"sentiment":"neutral","sentiment_score":0.14949768781661987},{"text":"Is it in relation to your current project?","start":70.31,"end":72.33,"sentiment":"neutral","sentiment_score":0.025401988066732883}],"sentiment":"neutral","sentiment_score":0.05022112801671028,"channel":1,"num_words":10,"start":69.83,"end":72.33},{"sentences":[{"text":"It is 74 Hillsville, Rhode Hampton.","start":72.875,"end":75.375,"sentiment":"neutral","sentiment_score":0.011864939937368035}],"sentiment":"neutral","sentiment_score":0.011864939937368035,"channel":0,"num_words":6,"start":72.875,"end":75.375},{"sentences":[{"text":"Thank you.","start":76.285,"end":77.105,"sentiment":"neutral","sentiment_score":0.291506826877594},{"text":"One few moment.","start":77.165,"end":78.065,"sentiment":"neutral","sentiment_score":0.15828068057696024}],"sentiment":"neutral","sentiment_score":0.21157113909721376,"channel":1,"num_words":5,"start":76.285,"end":78.065},{"sentences":[{"text":"Unbelievable.","start":127.865,"end":128.36499,"sentiment":"neutral","sentiment_score":0.2150053232908249}],"sentiment":"neutral","sentiment_score":0.2150053232908249,"channel":0,"num_words":1,"start":127.865,"end":128.36499},{"sentences":[{"text":"Just going through to his voice mail at the moment.","start":140.675,"end":142.995,"sentiment":"neutral","sentiment_score":0.05903910174965858},{"text":"Can I have him return your call?","start":142.995,"end":144.77501,"sentiment":"neutral","sentiment_score":0.03762170991727284}],"sentiment":"neutral","sentiment_score":0.05022017570102916,"channel":1,"num_words":17,"start":140.675,"end":144.77501},{"sentences":[{"text":"That would be great.","start":145.255,"end":146.395,"sentiment":"positive","sentiment_score":0.4593578428030014}],"sentiment":"positive","sentiment_score":0.4593578428030014,"channel":0,"num_words":4,"start":145.255,"end":146.395},{"sentences":[{"text":"Okay.","start":148.18,"end":148.58,"sentiment":"neutral","sentiment_score":0.060204558074474335},{"text":"Just on the number I can see on the screen ending 496.","start":148.58,"end":152.04,"sentiment":"neutral","sentiment_score":0.032221792420993246}],"sentiment":"neutral","sentiment_score":0.03437431285587641,"channel":1,"num_words":13,"start":148.18,"end":152.04},{"sentences":[{"text":"That's right.","start":152.33888,"end":152.97888,"sentiment":"neutral","sentiment_score":0.12170041725039482},{"text":"Yeah.","start":152.97888,"end":153.13889,"sentiment":"neutral","sentiment_score":0.2549702525138855},{"text":"That'd be great.","start":153.13889,"end":153.85889,"sentiment":"positive","sentiment_score":0.5110904375712076},{"text":"Thank you.","start":153.85889,"end":154.67888,"sentiment":"positive","sentiment_score":0.582209587097168}],"sentiment":"positive","sentiment_score":0.39950769674032927,"channel":0,"num_words":8,"start":152.33888,"end":154.67888},{"sentences":[{"text":"Terrific.","start":155.54,"end":156.04,"sentiment":"positive","sentiment_score":0.6960955858230591},{"text":"Thanks, Alex.","start":156.26,"end":157.08,"sentiment":"positive","sentiment_score":0.5493433475494385}],"sentiment":"positive","sentiment_score":0.598260760307312,"channel":1,"num_words":3,"start":155.54,"end":157.08},{"sentences":[{"text":"Have","start":157.85889,"end":157.97888,"sentiment":"positive","sentiment_score":0.3949373066425323}],"sentiment":"positive","sentiment_score":0.3949373066425323,"channel":0,"num_words":1,"start":157.85889,"end":157.97888},{"sentences":[{"text":"Okay.","start":157.94,"end":158.44,"sentiment":"positive","sentiment_score":0.4007454812526703}],"sentiment":"positive","sentiment_score":0.4007454812526703,"channel":1,"num_words":1,"start":157.94,"end":158.44},{"sentences":[{"text":"a good one.","start":157.97888,"end":158.49889,"sentiment":"positive","sentiment_score":0.4336305061976115},{"text":"Bye.","start":158.49889,"end":158.99889,"sentiment":"neutral","sentiment_score":0.19368860125541687}],"sentiment":"positive","sentiment_score":0.37364502996206284,"channel":0,"num_words":4,"start":157.97888,"end":158.99889},{"sentences":[{"text":"Bye for now.","start":159.14,"end":160.2,"sentiment":"neutral","sentiment_score":0.11018202702204387}],"sentiment":"neutral","sentiment_score":0.11018202702204387,"channel":1,"num_words":3,"start":159.14,"end":160.2}]},"summary":{"result":"success","short":"The customer calls Er bus and is directed to various options including new and existing clients, careers at Ervis, and Er bus. The customer requests to speak to Jacob McGarry and is transferred to Leanne, who is checking if McGarry is available. The customer leaves a message for McGarry and is directed to another representative."},"intents":{"segments":[{"text":"I'm hoping to speak to Jacob McGarry. Let me just see if he's available. Could I ask who's Thanks. calling, please?","start_word":68,"end_word":88,"intents":[{"intent":"Speak to jacob mcarry","confidence_score":0.24299748}]},{"text":"Just going through to his voice mail at the moment. Can I have him return your call? That would be great.","start_word":116,"end_word":136,"intents":[{"intent":"Return call","confidence_score":0.7581408}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Erbus.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.37416180968284607},{"text":"If you know the name of the employee or consultant you wish to speak to, please say their full name now, and you will be transferred directly. Or please hold for the following options so we can better direct your call. For new and existing clients, please press 1. For careers at Ervis, please press Welcome to Erbiz. This is Leanne. Hi, Leanne. I'm hoping to speak to Jacob McGarry. Let me just see if he's available. Could I ask who's Thanks. calling, please? Alex Simmons from SWM Consulting. Thank you. Is it in relation to your current project? It is 74 Hillsville, Rhode Hampton. Thank you. One few moment. Unbelievable. Just going through to his voice mail at the moment. Can I have him return your call?","start_word":5,"end_word":132,"sentiment":"neutral","sentiment_score":0.047744106501340866},{"text":"That would be great.","start_word":133,"end_word":136,"sentiment":"positive","sentiment_score":0.445671945810318},{"text":"Okay. Just on the number I can see on the screen ending 496. That's right. Yeah.","start_word":137,"end_word":152,"sentiment":"neutral","sentiment_score":0.0739838033914566},{"text":"That'd be great. Thank you. Terrific. Thanks, Alex. Have Okay. a good one.","start_word":153,"end_word":165,"sentiment":"positive","sentiment_score":0.5166447162628174},{"text":"Bye. Bye for now.","start_word":166,"end_word":169,"sentiment":"neutral","sentiment_score":0.15527456998825073}],"average":{"sentiment":"neutral","sentiment_score":0.11884006196983687}}}}