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understand.","start":60.18,"end":60.920002,"sentiment":"neutral","sentiment_score":0.0272350050508976}],"sentiment":"neutral","sentiment_score":0.02521677315235138,"channel":0,"num_words":3,"start":59.54,"end":60.920002},{"sentences":[{"text":"Okay.","start":60.84,"end":61.34,"sentiment":"neutral","sentiment_score":0.06676849722862244},{"text":"Thank","start":61.48,"end":61.8,"sentiment":"neutral","sentiment_score":0.15898080170154572}],"sentiment":"neutral","sentiment_score":0.11287464946508408,"channel":1,"num_words":2,"start":60.84,"end":61.8},{"sentences":[{"text":"Okay.","start":61.7,"end":62.2,"sentiment":"neutral","sentiment_score":0.1773780733346939}],"sentiment":"neutral","sentiment_score":0.1773780733346939,"channel":0,"num_words":1,"start":61.7,"end":62.2},{"sentences":[{"text":"you.","start":61.8,"end":62.3,"sentiment":"neutral","sentiment_score":0.18530362844467163}],"sentiment":"neutral","sentiment_score":0.18530362844467163,"channel":1,"num_words":1,"start":61.8,"end":62.3},{"sentences":[{"text":"Thank","start":62.66,"end":62.98,"sentiment":"neutral","sentiment_score":0.2567978799343109}],"sentiment":"neutral","sentiment_score":0.2567978799343109,"channel":0,"num_words":1,"start":62.66,"end":62.98},{"sentences":[{"text":"Bye.","start":62.84,"end":63.34,"sentiment":"neutral","sentiment_score":0.238457590341568}],"sentiment":"neutral","sentiment_score":0.238457590341568,"channel":1,"num_words":1,"start":62.84,"end":63.34},{"sentences":[{"text":"you.","start":62.98,"end":63.48,"sentiment":"neutral","sentiment_score":0.15917092561721802},{"text":"Mhmm.","start":63.7,"end":64.2,"sentiment":"neutral","sentiment_score":0.021418780088424683}],"sentiment":"neutral","sentiment_score":0.09029485285282135,"channel":0,"num_words":2,"start":62.98,"end":64.2}]},"summary":{"result":"success","short":"Mary from Carrefourance AI calls Kylie to schedule a demo with her regarding their cybersecurity services. Kylie is not available at the moment, so Mary asks for her availability in the following week. They discuss the possibility of settling on a renewal with Kylie's provider, but Mary thanks her and ends the call."},"intents":{"segments":[{"text":"We're trying to get in touch with you because our CTO would love to schedule a quick demo with you.","start_word":50,"end_word":69,"intents":[{"intent":"Schedule demo","confidence_score":0.7532791}]},{"text":"Even you stay with them, you'll negotiate better at a renewal? Not at the moment.","start_word":136,"end_word":150,"intents":[{"intent":"Negotiate better","confidence_score":0.007057478},{"intent":"Negotiate renewal","confidence_score":0.71809095}]}]},"sentiments":{"segments":[{"text":"Hello. Who's calling? Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.02809719555079937},{"text":"Hi. Good afternoon. Kylie, this is Mary calling from Vigilance AI. I hope you're doing well.","start_word":4,"end_word":19,"sentiment":"positive","sentiment_score":0.4485536515712738},{"text":"Yep. Yep. We are a cybersecurity company that runs an AISOC operating our operations while investigate and response to security events 24 by seven while having human in the loop. We're trying to get in touch with you because our CTO would love to schedule a quick demo with you. So we are hoping you might have some availability by next week, looking at on the August 6. Would you No. be available? Thanks. I'm gonna give that a miss at the moment. Thanks. We're pretty well set up with our environment at the moment and our providers.","start_word":20,"end_word":117,"sentiment":"neutral","sentiment_score":0.11454761773347856},{"text":"So thanks anyway.","start_word":118,"end_word":120,"sentiment":"positive","sentiment_score":0.35341084003448486},{"text":"Mhmm. I see. I understand. But but would you still open seeing how we compare? Even you stay with them, you'll negotiate better at a renewal? Not at the moment. Thank you. Mhmm. I understand. Okay. Thank Okay. you. Thank Bye. you. Mhmm.","start_word":121,"end_word":163,"sentiment":"neutral","sentiment_score":0.005850624293088913}],"average":{"sentiment":"neutral","sentiment_score":0.12041598352892643}}}}