{"metadata":{"transaction_key":"deprecated","request_id":"019e1f20-a671-7621-8335-ebe0e54592dc","sha256":"fa977b9f1a4192658ef2da44961c66aefa8bb111a870b1390a8fd9a32fe65f68","created":"2026-05-13T02:18:15.229Z","duration":52.487938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":140,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":157,"output_tokens":157},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":157,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, mister Ahmed. This is a follow-up call in reference to your invoice. It's still overdue. We tried to process the payment, but it was declined due to insufficient funds. Please ensure funds are available. In that way, we could proceed with your payment and avoid any delays and a late fee of $10. If you need any assistance, please let us know. If you would like to use a new card, feel free to process it through the customer portal. Thank you, and have a good one.","confidence":1.0,"words":[{"word":"hi","start":21.395,"end":21.635,"confidence":0.9926758,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.026912791654467583},{"word":"mister","start":21.635,"end":22.035,"confidence":0.98535156,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.023432422429323196},{"word":"ahmed","start":22.035,"end":22.355,"confidence":0.8442383,"punctuated_word":"Ahmed.","sentiment":"neutral","sentiment_score":0.05352019891142845},{"word":"this","start":22.355,"end":22.595001,"confidence":0.99121094,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0001456812024116516},{"word":"is","start":22.595001,"end":22.755001,"confidence":0.8935547,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0015416070818901062},{"word":"a","start":22.755001,"end":22.835,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.002003636211156845},{"word":"follow-up","start":22.835,"end":23.335,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":-0.013031888753175735},{"word":"call","start":23.395,"end":23.635,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.006585579365491867},{"word":"in","start":23.635,"end":23.875,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0026410259306430817},{"word":"reference","start":23.875,"end":24.275,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.011452402919530869},{"word":"to","start":24.275,"end":24.435001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0026513487100601196},{"word":"your","start":24.435001,"end":24.835,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.006902117282152176},{"word":"invoice","start":24.835,"end":25.335,"confidence":0.9970703,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":-0.029559431597590446},{"word":"it's","start":25.475,"end":25.875,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.25847455859184265},{"word":"still","start":25.875,"end":26.375,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.31465068459510803},{"word":"overdue","start":26.595001,"end":27.095001,"confidence":1.0,"punctuated_word":"overdue.","sentiment":"neutral","sentiment_score":-0.29002267122268677},{"word":"we","start":27.74,"end":27.82,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.1807084679603577},{"word":"tried","start":27.82,"end":28.14,"confidence":0.82958984,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.2229808270931244},{"word":"to","start":28.14,"end":28.22,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24186308681964871},{"word":"process","start":28.22,"end":28.619999,"confidence":0.71435547,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.223470002412796},{"word":"the","start":28.619999,"end":28.78,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.29045355319976807},{"word":"payment","start":28.78,"end":29.1,"confidence":0.9592285,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":-0.18249237537384033},{"word":"but","start":29.1,"end":29.26,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.16678155958652496},{"word":"it","start":29.26,"end":29.34,"confidence":1.0,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3643943965435028},{"word":"was","start":29.34,"end":29.66,"confidence":0.98828125,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.3900889754295349},{"word":"declined","start":29.66,"end":30.06,"confidence":0.9951172,"punctuated_word":"declined","sentiment":"negative","sentiment_score":-0.4768742024898529},{"word":"due","start":30.06,"end":30.3,"confidence":1.0,"punctuated_word":"due","sentiment":"negative","sentiment_score":-0.519250214099884},{"word":"to","start":30.3,"end":30.46,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4953257441520691},{"word":"insufficient","start":30.46,"end":30.96,"confidence":1.0,"punctuated_word":"insufficient","sentiment":"negative","sentiment_score":-0.5189576745033264},{"word":"funds","start":31.18,"end":31.68,"confidence":0.99853516,"punctuated_word":"funds.","sentiment":"negative","sentiment_score":-0.5174767374992371},{"word":"please","start":32.14,"end":32.46,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2045355886220932},{"word":"ensure","start":32.46,"end":32.96,"confidence":1.0,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":-0.10780473798513412},{"word":"funds","start":33.18,"end":33.5,"confidence":0.98535156,"punctuated_word":"funds","sentiment":"neutral","sentiment_score":-0.19050002098083496},{"word":"are","start":33.5,"end":33.66,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.06735891103744507},{"word":"available","start":33.66,"end":34.16,"confidence":0.95751953,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.025340020656585693},{"word":"in","start":34.22,"end":34.46,"confidence":0.99609375,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.16094887256622314},{"word":"that","start":34.46,"end":34.62,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1897098869085312},{"word":"way","start":34.62,"end":34.94,"confidence":0.9946289,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.19019737839698792},{"word":"we","start":34.94,"end":35.1,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1788298636674881},{"word":"could","start":35.1,"end":35.26,"confidence":0.99316406,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.26515787839889526},{"word":"proceed","start":35.26,"end":35.66,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.3029605746269226},{"word":"with","start":35.66,"end":35.82,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.3256075978279114},{"word":"your","start":35.82,"end":35.98,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3634746968746186},{"word":"payment","start":35.98,"end":36.46,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.2789475619792938},{"word":"and","start":36.46,"end":36.78,"confidence":0.9375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15280169248580933},{"word":"avoid","start":36.78,"end":37.26,"confidence":1.0,"punctuated_word":"avoid","sentiment":"neutral","sentiment_score":0.16706086695194244},{"word":"any","start":37.26,"end":37.58,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.123708114027977},{"word":"delays","start":37.58,"end":38.08,"confidence":1.0,"punctuated_word":"delays","sentiment":"neutral","sentiment_score":-0.3182791769504547},{"word":"and","start":38.46,"end":38.62,"confidence":0.9404297,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09428618848323822},{"word":"a","start":38.62,"end":38.78,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.049945130944252014},{"word":"late","start":38.78,"end":39.02,"confidence":1.0,"punctuated_word":"late","sentiment":"neutral","sentiment_score":-0.2557084262371063},{"word":"fee","start":39.02,"end":39.18,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.13422703742980957},{"word":"of","start":39.18,"end":39.34,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02960836887359619},{"word":"$10","start":39.34,"end":40.16,"confidence":1.0,"punctuated_word":"$10.","sentiment":"neutral","sentiment_score":-0.042484499514102936},{"word":"if","start":40.345,"end":40.505,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.06768472492694855},{"word":"you","start":40.505,"end":40.665,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02376037836074829},{"word":"need","start":40.665,"end":40.905003,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.048642270267009735},{"word":"any","start":40.905003,"end":41.225002,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.06864897906780243},{"word":"assistance","start":41.225002,"end":41.725002,"confidence":0.9980469,"punctuated_word":"assistance,","sentiment":"neutral","sentiment_score":0.059316519647836685},{"word":"please","start":41.865,"end":42.105,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.050727516412734985},{"word":"let","start":42.105,"end":42.345,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.094061441719532},{"word":"us","start":42.345,"end":42.585003,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.05444427579641342},{"word":"know","start":42.585003,"end":43.085003,"confidence":0.99902344,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.09883849322795868},{"word":"if","start":43.305,"end":43.465,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.10835593938827516},{"word":"you","start":43.465,"end":43.545002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08384469151496887},{"word":"would","start":43.545002,"end":43.705,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.08936406672000885},{"word":"like","start":43.705,"end":44.025,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.10655300319194794},{"word":"to","start":44.025,"end":44.185,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0954478681087494},{"word":"use","start":44.185,"end":44.585003,"confidence":0.99609375,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.10525406897068024},{"word":"a","start":44.585003,"end":44.745003,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13605019450187683},{"word":"new","start":44.745003,"end":44.985,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.10217256844043732},{"word":"card","start":44.985,"end":45.485,"confidence":0.99902344,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":0.11839151382446288},{"word":"feel","start":45.705,"end":45.945,"confidence":0.99902344,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":0.11614998430013657},{"word":"free","start":45.945,"end":46.265,"confidence":0.99902344,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.16838666796684265},{"word":"to","start":46.265,"end":46.345,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15213896334171295},{"word":"process","start":46.345,"end":46.825,"confidence":0.93847656,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.14320483803749084},{"word":"it","start":46.825,"end":46.985,"confidence":0.95166016,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.17269080877304077},{"word":"through","start":46.985,"end":47.225002,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.13753938674926758},{"word":"the","start":47.225002,"end":47.725002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17904579639434814},{"word":"customer","start":48.185,"end":48.685,"confidence":0.99902344,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.09142282605171204},{"word":"portal","start":48.745003,"end":49.245003,"confidence":1.0,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":0.12751969695091248},{"word":"thank","start":49.465,"end":49.625,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7219519019126892},{"word":"you","start":49.625,"end":49.785,"confidence":0.9436035,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7448766231536865},{"word":"and","start":49.785,"end":50.025,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6468360424041748},{"word":"have","start":50.025,"end":50.185,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6433588266372681},{"word":"a","start":50.185,"end":50.345,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6772356033325195},{"word":"good","start":50.345,"end":50.505,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5730741024017334},{"word":"one","start":50.505,"end":51.005,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.38662728667259216}],"paragraphs":{"transcript":"\nHi, mister Ahmed. This is a follow-up call in reference to your invoice. It's still overdue. We tried to process the payment, but it was declined due to insufficient funds. Please ensure funds are available.\n\nIn that way, we could proceed with your payment and avoid any delays and a late fee of $10. If you need any assistance, please let us know. If you would like to use a new card, feel free to process it through the customer portal. Thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Hi, mister Ahmed.","start":21.395,"end":22.355,"sentiment":"neutral","sentiment_score":0.034621804331739746},{"text":"This is a follow-up call in reference to your invoice.","start":22.355,"end":25.335,"sentiment":"neutral","sentiment_score":-0.004801585339009762},{"text":"It's still overdue.","start":25.475,"end":27.095001,"sentiment":"neutral","sentiment_score":-0.28771597146987915},{"text":"We tried to process the payment, but it was declined due to insufficient funds.","start":27.74,"end":31.68,"sentiment":"negative","sentiment_score":-0.34222270122596193},{"text":"Please ensure funds are available.","start":32.14,"end":34.16,"sentiment":"neutral","sentiment_score":-0.10897184759378434}],"sentiment":"neutral","sentiment_score":-0.17552215456962586,"num_words":35,"start":21.395,"end":34.16},{"sentences":[{"text":"In that way, we could proceed with your payment and avoid any delays and a late fee of $10.","start":34.22,"end":40.16,"sentiment":"neutral","sentiment_score":0.0934140082252653},{"text":"If you need any assistance, please let us know.","start":40.345,"end":43.085003,"sentiment":"neutral","sentiment_score":0.06290273326966497},{"text":"If you would like to use a new card, feel free to process it through the customer portal.","start":43.305,"end":49.245003,"sentiment":"neutral","sentiment_score":0.12408516017927064},{"text":"Thank you, and have a good one.","start":49.465,"end":51.005,"sentiment":"positive","sentiment_score":0.627708626644952}],"sentiment":"neutral","sentiment_score":0.16921667972544455,"num_words":53,"start":34.22,"end":51.005}]}}]},{"alternatives":[{"transcript":"61410831191 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","confidence":1.0,"words":[{"word":"61410831191","start":2.0,"end":11.219999,"confidence":0.99991125,"punctuated_word":"61410831191","sentiment":"neutral","sentiment_score":-0.14180052280426023},{"word":"isn't","start":11.599999,"end":11.92,"confidence":0.9970703,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.2895217537879944},{"word":"available","start":11.92,"end":12.42,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.3139418065547943},{"word":"right","start":12.48,"end":12.639999,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.2547239661216736},{"word":"now","start":12.639999,"end":13.139999,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.2944983243942261},{"word":"please","start":13.345,"end":13.585,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.166759192943573},{"word":"leave","start":13.585,"end":13.665,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.10726642608642578},{"word":"a","start":13.665,"end":13.825001,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10715219378471376},{"word":"detailed","start":13.825001,"end":14.325001,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.08413292467594147},{"word":"message","start":14.385,"end":14.865001,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.08781068027019501},{"word":"after","start":14.865001,"end":15.1050005,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.07402682304382324},{"word":"the","start":15.1050005,"end":15.265,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09221386909484865},{"word":"tone","start":15.265,"end":15.765,"confidence":0.99902344,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.09809920191764832},{"word":"when","start":15.825001,"end":15.985001,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.04059766232967377},{"word":"you","start":15.985001,"end":16.145,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04525274783372879},{"word":"have","start":16.145,"end":16.305,"confidence":0.9863281,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03593471646308899},{"word":"finished","start":16.305,"end":16.705,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.029471203684806824},{"word":"recording","start":16.705,"end":17.185001,"confidence":0.99853516,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.042979925870895386},{"word":"you","start":17.185001,"end":17.345001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06169382855296135},{"word":"may","start":17.345001,"end":17.585001,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.04338312149047851},{"word":"hang","start":17.585001,"end":17.745,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.03950437158346176},{"word":"up","start":17.745,"end":17.985,"confidence":0.7927246,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.052365146577358246},{"word":"or","start":17.985,"end":18.225,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05780470743775368},{"word":"press","start":18.225,"end":18.545,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.05077269300818443},{"word":"1","start":18.545,"end":18.785,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.06052422523498535},{"word":"for","start":18.785,"end":18.945,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04624571651220322},{"word":"more","start":18.945,"end":19.105,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.042432401329278946},{"word":"options","start":19.105,"end":19.605,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.053419310599565506}],"paragraphs":{"transcript":"\n61410831191 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"61410831191 isn't available right now.","start":2.0,"end":13.139999,"sentiment":"neutral","sentiment_score":-0.2588972747325897},{"text":"Please leave a detailed message after the tone.","start":13.345,"end":15.765,"sentiment":"neutral","sentiment_score":-0.10218266397714615},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":15.825001,"end":19.605,"sentiment":"neutral","sentiment_score":-0.04682545190056165}],"sentiment":"neutral","sentiment_score":-0.10051176657101937,"num_words":28,"start":2.0,"end":19.605}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 61410831191 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.\n\nChannel 0: Hi, mister Ahmed. This is a follow-up call in reference to your invoice. It's still overdue. We tried to process the payment, but it was declined due to insufficient funds. Please ensure funds are available.\n\nIn that way, we could proceed with your payment and avoid any delays and a late fee of $10. If you need any assistance, please let us know. If you would like to use a new card, feel free to process it through the customer portal. Thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"61410831191 isn't available right now.","start":2.0,"end":13.139999,"sentiment":"neutral","sentiment_score":-0.2588972747325897},{"text":"Please leave a detailed message after the tone.","start":13.345,"end":15.765,"sentiment":"neutral","sentiment_score":-0.10218266397714615},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":15.825001,"end":19.605,"sentiment":"neutral","sentiment_score":-0.04682545190056165}],"sentiment":"neutral","sentiment_score":-0.10051176657101937,"channel":1,"num_words":28,"start":2.0,"end":19.605},{"sentences":[{"text":"Hi, mister Ahmed.","start":21.395,"end":22.355,"sentiment":"neutral","sentiment_score":0.034621804331739746},{"text":"This is a follow-up call in reference to your invoice.","start":22.355,"end":25.335,"sentiment":"neutral","sentiment_score":-0.004801585339009762},{"text":"It's still overdue.","start":25.475,"end":27.095001,"sentiment":"neutral","sentiment_score":-0.28771597146987915},{"text":"We tried to process the payment, but it was declined due to insufficient funds.","start":27.74,"end":31.68,"sentiment":"negative","sentiment_score":-0.34222270122596193},{"text":"Please ensure funds are available.","start":32.14,"end":34.16,"sentiment":"neutral","sentiment_score":-0.10897184759378434}],"sentiment":"neutral","sentiment_score":-0.17552215456962586,"channel":0,"num_words":35,"start":21.395,"end":34.16},{"sentences":[{"text":"In that way, we could proceed with your payment and avoid any delays and a late fee of $10.","start":34.22,"end":40.16,"sentiment":"neutral","sentiment_score":0.0934140082252653},{"text":"If you need any assistance, please let us know.","start":40.345,"end":43.085003,"sentiment":"neutral","sentiment_score":0.06290273326966497},{"text":"If you would like to use a new card, feel free to process it through the customer portal.","start":43.305,"end":49.245003,"sentiment":"neutral","sentiment_score":0.12408516017927064},{"text":"Thank you, and have a good one.","start":49.465,"end":51.005,"sentiment":"positive","sentiment_score":0.627708626644952}],"sentiment":"neutral","sentiment_score":0.16921667972544455,"channel":0,"num_words":53,"start":34.22,"end":51.005}]},"summary":{"result":"success","short":"The agent calls Mr. Ahmed about his overdue invoice and explains that they tried to process the payment but it was declined due to insufficient funds. The agent suggests using a new card and offers assistance if needed. Mr. Ahmed is advised to use a new card for future payments."},"intents":{"segments":[{"text":"We tried to process the payment, but it was declined due to insufficient funds. Please ensure funds are available. In that way, we could proceed with your payment and avoid any delays and a late fee of $10.","start_word":44,"end_word":81,"intents":[{"intent":"Process payment","confidence_score":0.69663787}]},{"text":"Please ensure funds are available. In that way, we could proceed with your payment and avoid any delays and a late fee of $10.","start_word":58,"end_word":81,"intents":[{"intent":"Confirm funds availability","confidence_score":0.0016621357}]},{"text":"In that way, we could proceed with your payment and avoid any delays and a late fee of $10.","start_word":63,"end_word":81,"intents":[{"intent":"Avoid delays","confidence_score":0.012971396}]}]},"sentiments":{"segments":[{"text":"61410831191 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options. Hi, mister Ahmed. This is a follow-up call in reference to your invoice. It's still overdue.","start_word":0,"end_word":43,"sentiment":"neutral","sentiment_score":-0.10269268602132796},{"text":"We tried to process the payment, but it was declined due to insufficient funds.","start_word":44,"end_word":57,"sentiment":"negative","sentiment_score":-0.35353201627731323},{"text":"Please ensure funds are available. In that way, we could proceed with your payment and avoid any delays and a late fee of $10. If you need any assistance, please let us know. If you would like to use a new card, feel free to process it through the customer portal.","start_word":58,"end_word":108,"sentiment":"neutral","sentiment_score":0.07821480929851532},{"text":"Thank you, and have a good one.","start_word":109,"end_word":115,"sentiment":"positive","sentiment_score":0.6589822173118591}],"average":{"sentiment":"neutral","sentiment_score":-0.012202683527758168}}}}