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Yes. Actually, Marie, we are at the passport office. Yesterday, you were talking now to Krishna? Yesterday for the modem. No? Internet. Yeah. Okay. Ma'am, actually, we are outside. So when we get home, I can let you know. We kept it on yesterday, as you mentioned. No. We kept it on. And the green light only was on. Nothing else was on in the morning. We left the home around 09:00 till then. Nothing was there. Yeah. But now maybe when we go back, we will check. Only that green light, one single green light was on. But other than that, I don't know. You know, when we go home, we can check. Yeah. Yeah. I will check when we get home, and I will repeat it to you. Yeah. Yeah. Yeah. I'll yeah. Either I'll email you or call you then. Yeah. Yeah. Thank you so much, dear. Thank you. Yeah. Bye. 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Yes. Actually, Marie, we are at the passport office. Yesterday, you were talking now to Krishna? Yesterday for the modem.\n\nNo? Internet. Yeah. Okay. Ma'am, actually, we are outside.\n\nSo when we get home, I can let you know. We kept it on yesterday, as you mentioned. No. We kept it on. And the green light only was on.\n\nNothing else was on in the morning. We left the home around 09:00 till then. Nothing was there. Yeah. But now maybe when we go back, we will check.\n\nOnly that green light, one single green light was on. But other than that, I don't know. You know, when we go home, we can check. Yeah. Yeah.\n\nI will check when we get home, and I will repeat it to you. Yeah. Yeah. Yeah. I'll yeah.\n\nEither I'll email you or call you then. Yeah. Yeah. Thank you so much, dear. Thank you.\n\nYeah. Bye. You too.","paragraphs":[{"sentences":[{"text":"Hello?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.0930878221988678},{"text":"Yes.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.06752917170524597},{"text":"Actually, Marie, we are at the passport office.","start":10.88,"end":13.7,"sentiment":"neutral","sentiment_score":0.037237857235595584},{"text":"Yesterday, you were talking now to Krishna?","start":14.495,"end":16.435001,"sentiment":"neutral","sentiment_score":0.021594264677592685},{"text":"Yesterday for the 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Hello. Good morning. This is Maureen from Airtel tech support.\n\nChannel 1: Hello?\n\nChannel 0: Am I speaking\n\nChannel 1: Yes.\n\nChannel 0: with Krishna?\n\nChannel 1: Actually, Marie, we are at the passport office. Yesterday, you were talking now to Krishna? Yesterday for the modem. No? Internet.\n\nChannel 0: Yeah. For the, yeah, Internet.\n\nChannel 1: Yeah.\n\nChannel 0: Just wanted to update because upon checking your account, it's now online, so the Internet must be up and running. Just wanted\n\nChannel 1: Okay.\n\nChannel 0: to confirm on your on your end if you can already use the Internet now.\n\nChannel 1: Ma'am, actually, we are outside. So when we get home,\n\nChannel 0: Okay.\n\nChannel 1: I can let you know. We kept\n\nChannel 0: Okay.\n\nChannel 1: it on yesterday, as you mentioned. No. We kept it on.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: And the green light only was on. Nothing else was on in the morning. We left the home around 09:00 till then. Nothing was there. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: But\n\nChannel 0: Okay.\n\nChannel 1: now maybe when we go back, we will check. Only that green light, one single green light was on. But other than that, I don't know. You know, when we go home, we can check.\n\nChannel 0: Mhmm. Yeah. Kindly\n\nChannel 1: Yeah.\n\nChannel 0: check the in your Internet if you can use it already\n\nChannel 1: Yeah.\n\nChannel 0: because\n\nChannel 1: I will\n\nChannel 0: there\n\nChannel 1: check\n\nChannel 0: isn't\n\nChannel 1: when we get home, and I will repeat it to you. Yeah.\n\nChannel 0: okay then. Just give us\n\nChannel 1: Yeah.\n\nChannel 0: an update.\n\nChannel 1: Yeah. I'll yeah. Either\n\nChannel 0: K?\n\nChannel 1: I'll email you or call you then. Yeah.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Sure.\n\nChannel 1: Thank you so much, dear.\n\nChannel 0: Thank\n\nChannel 1: Thank you.\n\nChannel 0: you. Bye.\n\nChannel 1: Yeah.\n\nChannel 0: Have a\n\nChannel 1: Bye.\n\nChannel 0: great day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.6399999,"end":3.04,"sentiment":"neutral","sentiment_score":0.1331271231174469},{"text":"Hello.","start":3.04,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.20112314820289612},{"text":"Good morning.","start":3.6799998,"end":4.3199997,"sentiment":"positive","sentiment_score":0.37485434114933014},{"text":"This is Maureen from Airtel tech support.","start":4.3199997,"end":7.54,"sentiment":"neutral","sentiment_score":0.2573923958199365}],"sentiment":"neutral","sentiment_score":0.26233688403259625,"channel":0,"num_words":11,"start":2.6399999,"end":7.54},{"sentences":[{"text":"Hello?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.0930878221988678}],"sentiment":"neutral","sentiment_score":0.0930878221988678,"channel":1,"num_words":1,"start":7.6,"end":8.1},{"sentences":[{"text":"Am I 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representative from Airtel tech support calls a customer named Krishna to confirm if he can use his internet. The representative tells Krishna that the internet is online and they will check when he comes back home. The representative also asks Krishna to update the account if he can use the internet and promises to email or call him back with an update."},"intents":{"segments":[{"text":"For the, yeah, Internet. Yeah. Just wanted to update because upon checking your account, it's now online, so the Internet must be up and running. Just wanted Okay.","start_word":40,"end_word":67,"intents":[{"intent":"Confirm internet status","confidence_score":0.05878741}]},{"text":"For the, yeah, Internet. Yeah. Just wanted to update because upon checking your account, it's now online, so the Internet must be up and running. Just wanted Okay. to confirm on your on your end if you can already use the Internet now.","start_word":40,"end_word":82,"intents":[{"intent":"Check internet usage","confidence_score":0.13159205}]}]},"sentiments":{"segments":[{"text":"Yes. Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.1671251356601715},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.3724948763847351},{"text":"This is Maureen from Airtel tech support. Hello? Am I speaking Yes. with Krishna? Actually, Marie, we are at the passport office. Yesterday, you were talking now to Krishna? Yesterday for the modem. No? Internet. Yeah. For the, yeah, Internet. Yeah. Just wanted to update because upon checking your account, it's now online, so the Internet must be up and running. Just wanted Okay. to confirm on your on your end if you can already use the Internet now. Ma'am, actually, we are outside. So when we get home, Okay. I can let you know. We kept Okay. it on yesterday, as you mentioned. No. We kept it on. Mhmm. Yeah. And the green light only was on. Nothing else was on in the morning. We left the home around 09:00 till then. Nothing was there. Yeah. Mhmm. 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