{"metadata":{"transaction_key":"deprecated","request_id":"019f017a-7b73-7a21-bff9-8a06c5f2eed1","sha256":"890ad2e0695d382783847376a663906307538bca497cfc36736392d768b346ea","created":"2026-06-26T01:10:33.584Z","duration":35.711937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":73,"output_tokens":70},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":74,"output_tokens":74},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":74,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"The Ultra Group of Companies. If you are broken down and require help from our emergency roadside assistance team, please press 1 now. For all other queries, please hold, and a member of our national support team will attend to your call as soon as possible. Welcome to the Ultra Group of Companies. You're speaking with Sam. How can I help?","confidence":1.0,"words":[{"word":"the","start":0.39999998,"end":0.79999995,"confidence":0.45458984,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.010130036622285845},{"word":"ultra","start":0.79999995,"end":1.12,"confidence":0.8364258,"punctuated_word":"Ultra","sentiment":"neutral","sentiment_score":-0.004297077655792236},{"word":"group","start":1.12,"end":1.4399999,"confidence":0.9819336,"punctuated_word":"Group","sentiment":"neutral","sentiment_score":-0.0028304308652877808},{"word":"of","start":1.4399999,"end":1.5999999,"confidence":0.9951172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04341914877295494},{"word":"companies","start":1.5999999,"end":2.1,"confidence":0.9326172,"punctuated_word":"Companies.","sentiment":"neutral","sentiment_score":0.011040136218070984},{"word":"if","start":2.8799999,"end":3.04,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2103966772556305},{"word":"you","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.32724934816360474},{"word":"are","start":3.1999998,"end":3.4399998,"confidence":0.98828125,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.3986239433288574},{"word":"broken","start":3.4399998,"end":3.84,"confidence":1.0,"punctuated_word":"broken","sentiment":"negative","sentiment_score":-0.528022289276123},{"word":"down","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"down","sentiment":"negative","sentiment_score":-0.535355806350708},{"word":"and","start":4.24,"end":4.48,"confidence":0.9980469,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5251956582069397},{"word":"require","start":4.48,"end":4.96,"confidence":1.0,"punctuated_word":"require","sentiment":"negative","sentiment_score":-0.4234873950481415},{"word":"help","start":4.96,"end":5.2799997,"confidence":1.0,"punctuated_word":"help","sentiment":"negative","sentiment_score":-0.4278741478919983},{"word":"from","start":5.2799997,"end":5.52,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.31717896461486816},{"word":"our","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.38627955317497253},{"word":"emergency","start":5.7599998,"end":6.2599998,"confidence":0.9921875,"punctuated_word":"emergency","sentiment":"negative","sentiment_score":-0.3404993712902069},{"word":"roadside","start":6.3999996,"end":6.8799996,"confidence":1.0,"punctuated_word":"roadside","sentiment":"neutral","sentiment_score":-0.2915666699409485},{"word":"assistance","start":6.8799996,"end":7.3799996,"confidence":1.0,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":-0.30651575326919556},{"word":"team","start":7.44,"end":7.94,"confidence":0.9995117,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":-0.26315873861312866},{"word":"please","start":8.24,"end":8.559999,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.18194115161895752},{"word":"press","start":8.559999,"end":8.88,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.18255501985549927},{"word":"1","start":8.88,"end":9.2,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.19355320930480957},{"word":"now","start":9.2,"end":9.7,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.19915395975112915},{"word":"for","start":10.24,"end":10.48,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.1340981125831604},{"word":"all","start":10.48,"end":10.8,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.10640745609998704},{"word":"other","start":10.8,"end":11.12,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.13586366176605225},{"word":"queries","start":11.12,"end":11.62,"confidence":1.0,"punctuated_word":"queries,","sentiment":"neutral","sentiment_score":-0.15577320754528046},{"word":"please","start":11.92,"end":12.32,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2165696620941162},{"word":"hold","start":12.32,"end":12.82,"confidence":0.82006836,"punctuated_word":"hold,","sentiment":"neutral","sentiment_score":-0.12637728452682495},{"word":"and","start":12.855,"end":13.014999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1183316558599472},{"word":"a","start":13.014999,"end":13.174999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11393413692712784},{"word":"member","start":13.174999,"end":13.334999,"confidence":1.0,"punctuated_word":"member","sentiment":"neutral","sentiment_score":-0.08165532350540161},{"word":"of","start":13.334999,"end":13.575,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.10042990744113922},{"word":"our","start":13.575,"end":13.815,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.10332082211971284},{"word":"national","start":13.815,"end":14.315,"confidence":0.9941406,"punctuated_word":"national","sentiment":"neutral","sentiment_score":-0.112623929977417},{"word":"support","start":14.375,"end":14.695,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.1083139181137085},{"word":"team","start":14.695,"end":15.094999,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.05583280324935913},{"word":"will","start":15.094999,"end":15.334999,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.08962357044219971},{"word":"attend","start":15.334999,"end":15.655,"confidence":0.9980469,"punctuated_word":"attend","sentiment":"neutral","sentiment_score":-0.16030919551849365},{"word":"to","start":15.655,"end":15.815,"confidence":0.9838867,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18526248633861545},{"word":"your","start":15.815,"end":15.974999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.16992023587226868},{"word":"call","start":15.974999,"end":16.295,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.16799068450927734},{"word":"as","start":16.295,"end":16.455,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.09712459146976472},{"word":"soon","start":16.455,"end":16.695,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.08525077998638153},{"word":"as","start":16.695,"end":16.855,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.08657470345497131},{"word":"possible","start":16.855,"end":17.355,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.1051754504442215},{"word":"welcome","start":29.926937,"end":30.246939,"confidence":0.9980469,"punctuated_word":"Welcome","sentiment":"positive","sentiment_score":0.3444404602050781},{"word":"to","start":30.246939,"end":30.406939,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3535953760147095},{"word":"the","start":30.406939,"end":30.486938,"confidence":0.78515625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.264664888381958},{"word":"ultra","start":30.486938,"end":30.806938,"confidence":0.78125,"punctuated_word":"Ultra","sentiment":"neutral","sentiment_score":0.1681294143199921},{"word":"group","start":30.806938,"end":31.046938,"confidence":0.99316406,"punctuated_word":"Group","sentiment":"neutral","sentiment_score":0.20215202867984772},{"word":"of","start":31.046938,"end":31.126938,"confidence":0.9790039,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.32305243611335754},{"word":"companies","start":31.126938,"end":31.606937,"confidence":0.99365234,"punctuated_word":"Companies.","sentiment":"positive","sentiment_score":0.34375864267349243},{"word":"you're","start":31.606937,"end":31.84694,"confidence":0.9995117,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.11184235662221909},{"word":"speaking","start":31.84694,"end":32.16694,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.10500875115394592},{"word":"with","start":32.16694,"end":32.48694,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1061960756778717},{"word":"sam","start":32.48694,"end":32.726936,"confidence":1.0,"punctuated_word":"Sam.","sentiment":"neutral","sentiment_score":0.18280071020126343},{"word":"how","start":32.726936,"end":32.966938,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.27152925729751587},{"word":"can","start":32.966938,"end":33.126938,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.22314095497131348},{"word":"i","start":33.126938,"end":33.20694,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23264282941818237},{"word":"help","start":33.20694,"end":33.70694,"confidence":1.0,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.11856308579444884}],"paragraphs":{"transcript":"\nThe Ultra Group of Companies. If you are broken down and require help from our emergency roadside assistance team, please press 1 now. For all other queries, please hold, and a member of our national support team will attend to your call as soon as possible. Welcome to the Ultra Group of Companies. You're speaking with Sam.\n\nHow can I help?","paragraphs":[{"sentences":[{"text":"The Ultra Group of Companies.","start":0.39999998,"end":2.1,"sentiment":"neutral","sentiment_score":0.007440347969532013},{"text":"If you are broken down and require help from our emergency roadside assistance team, please press 1 now.","start":2.8799999,"end":9.7,"sentiment":"negative","sentiment_score":-0.3354782031642066},{"text":"For all other queries, please hold, and a member of our national support team will attend to your call as soon as possible.","start":10.24,"end":17.355,"sentiment":"neutral","sentiment_score":-0.12246798173240993},{"text":"Welcome to the Ultra Group of Companies.","start":29.926937,"end":31.606937,"sentiment":"neutral","sentiment_score":0.2856847494840622},{"text":"You're speaking with Sam.","start":31.606937,"end":32.726936,"sentiment":"neutral","sentiment_score":0.12646197341382504}],"sentiment":"neutral","sentiment_score":-0.11074611152473249,"num_words":57,"start":0.39999998,"end":32.726936},{"sentences":[{"text":"How can I help?","start":32.726936,"end":33.70694,"sentiment":"neutral","sentiment_score":0.21146903187036514}],"sentiment":"neutral","sentiment_score":0.21146903187036514,"num_words":4,"start":32.726936,"end":33.70694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The Ultra Group of Companies. If you are broken down and require help from our emergency roadside assistance team, please press 1 now. For all other queries, please hold, and a member of our national support team will attend to your call as soon as possible. Welcome to the Ultra Group of Companies. You're speaking with Sam.\n\nHow can I help?","paragraphs":[{"sentences":[{"text":"The Ultra Group of Companies.","start":0.39999998,"end":2.1,"sentiment":"neutral","sentiment_score":0.007440347969532013},{"text":"If you are broken down and require help from our emergency roadside assistance team, please press 1 now.","start":2.8799999,"end":9.7,"sentiment":"negative","sentiment_score":-0.3354782031642066},{"text":"For all other queries, please hold, and a member of our national support team will attend to your call as soon as possible.","start":10.24,"end":17.355,"sentiment":"neutral","sentiment_score":-0.12246798173240993},{"text":"Welcome to the Ultra Group of Companies.","start":29.926937,"end":31.606937,"sentiment":"neutral","sentiment_score":0.2856847494840622},{"text":"You're speaking with Sam.","start":31.606937,"end":32.726936,"sentiment":"neutral","sentiment_score":0.12646197341382504}],"sentiment":"neutral","sentiment_score":-0.11074611152473249,"channel":1,"num_words":57,"start":0.39999998,"end":32.726936},{"sentences":[{"text":"How can I help?","start":32.726936,"end":33.70694,"sentiment":"neutral","sentiment_score":0.21146903187036514}],"sentiment":"neutral","sentiment_score":0.21146903187036514,"channel":1,"num_words":4,"start":32.726936,"end":33.70694}]},"summary":{"result":"success","short":"The Ultra Group of Companies is experiencing an increase in calls for emergency roadside assistance and is providing a menu of options for customers to press one if they require assistance. If customers need assistance with other queries, please hold and a member of the national support team will assist them. A representative named Sam is on the line and ready to assist you."},"intents":{"segments":[{"text":"How can I help?","start_word":57,"end_word":60,"intents":[{"intent":"Help customer","confidence_score":0.015712164}]}]},"sentiments":{"segments":[{"text":"The Ultra Group of Companies. If you are broken down and require help from our emergency roadside assistance team, please press 1 now. For all other queries, please hold, and a member of our national support team will attend to your call as soon as possible. Welcome to the Ultra Group of Companies. You're speaking with Sam. How can I help?","start_word":0,"end_word":60,"sentiment":"neutral","sentiment_score":-0.07726620882749557}],"average":{"sentiment":"neutral","sentiment_score":-0.07726620983433079}}}}