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Let me go just go ahead and, no worries, pull up your account. Hold on. So that to see and visit if there's any outage in your area. Could you provide me the complete name on the account, please? Thank you so much. Okay. Checking your location and your address. Checking on the network, there's one unplanned outage and emergency outage. Well, let me see here if this I mean, your location or address is affected. So once we confirm that it's not affected, we'll go ahead and proceed with the troubleshooting. Okay? Thank you so much. 411 Andrew Street. 41122 Andrews Street. Oh, let me see your location. Right. Your address is 411 Slash 22 Andrews Street, Cannon Hill, Queensland. Correct? Right. I'm so sorry to say this, Ben. Your location is expected currently with the let me go back to the network. To the unplanned outage, this is all customers or most of the customers in Andrews Street area. It's gonna be one hour and forty one minutes. Since when did you get started? Okay. I'm so sorry for any inconvenience that may have caused you. But rest assured that until here, the duration will be one hour and forty one minutes. Okay? Thank you. No worries. Have a great one as well. 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My name is Mary. May I have your name, please? Is this Ben? Hello, Ben.\n\nMy name is Mary. How may I help you today? Sure. I'll be more than happy to check into this. Let me go just go ahead and, no worries, pull up your account.\n\nHold on. So that to see and visit if there's any outage in your area. Could you provide me the complete name on the account, please? Thank you so much. Okay.\n\nChecking your location and your address. Checking on the network, there's one unplanned outage and emergency outage. Well, let me see here if this I mean, your location or address is affected. So once we confirm that it's not affected, we'll go ahead and proceed with the troubleshooting. Okay?\n\nThank you so much. 411 Andrew Street. 41122 Andrews Street. Oh, let me see your location. Right.\n\nYour address is 411 Slash 22 Andrews Street, Cannon Hill, Queensland. Correct? Right. I'm so sorry to say this, Ben. 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affected, we'll go ahead and proceed with the troubleshooting.","start":113.67,"end":117.85,"sentiment":"neutral","sentiment_score":0.07115313387475908},{"text":"Okay?","start":117.99,"end":118.49,"sentiment":"neutral","sentiment_score":0.11918669193983078}],"sentiment":"neutral","sentiment_score":-0.038923428640985976,"num_words":49,"start":72.805,"end":118.49},{"sentences":[{"text":"Thank you so much.","start":119.99,"end":121.29,"sentiment":"positive","sentiment_score":0.6062825322151184},{"text":"411 Andrew Street.","start":154.24501,"end":178.73,"sentiment":"neutral","sentiment_score":0.052360206842422485},{"text":"41122 Andrews Street.","start":201.88,"end":204.86,"sentiment":"neutral","sentiment_score":0.05037344743808111},{"text":"Oh, let me see your 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May I have your name, please?\n\nChannel 1: Yeah. Sure. It's just Ben Aldridge.\n\nChannel 0: Is this Ben?\n\nChannel 1: Ben, b e n.\n\nChannel 0: Hello, Ben. My name is Mary. How may I help you today?\n\nChannel 1: Hi, Mary. I'm just giving you a quick buzz. I'm not too sure what's going on. I just can't seem to connect to the Internet at the moment. I've turned it off and turned it on again and just want to see if there are any issues with with my account or if there was, like, a system issue or something.\n\nChannel 0: Sure. I'll be more than happy to check into this. Let\n\nChannel 1: Yeah.\n\nChannel 0: me go\n\nChannel 1: Thank\n\nChannel 0: just\n\nChannel 1: you.\n\nChannel 0: go ahead and, no worries, pull up your account. Hold on.\n\nChannel 1: You're all good.\n\nChannel 0: So that to see and visit if there's any outage in your area. Could\n\nChannel 1: No\n\nChannel 0: you\n\nChannel 1: worries.\n\nChannel 0: provide me the complete name on the account, please?\n\nChannel 1: Yeah. It'll just be Ben Aldridge.\n\nChannel 0: Thank you so much. Okay. Checking your location and your address. Checking on the network, there's one unplanned outage and emergency outage. Well, let me see here if this I mean, your location or address is affected.\n\nSo once we confirm that it's not affected, we'll go ahead and proceed with the troubleshooting. Okay?\n\nChannel 1: Sure.\n\nChannel 0: Thank you so much.\n\nChannel 1: So\n\nChannel 0: 411 Andrew Street. 41122 Andrews Street. Oh, let me see your location. Right. Your address is 411 Slash 22 Andrews Street, Cannon Hill, Queensland.\n\nCorrect?\n\nChannel 1: Yep.\n\nChannel 0: Right. I'm so sorry to say this, Ben. Your location is expected currently with the let me go back to the network. To the unplanned outage, this is all customers or most of the customers in Andrews Street area.\n\nChannel 1: Cool. That's alright. No worries. And how long does it help just out of curiosity, how long is it gonna is the planned outage for?\n\nChannel 0: It's gonna be one hour and forty one minutes.\n\nChannel 1: Okay. All good.\n\nChannel 0: Since when did you get started?\n\nChannel 1: I just got home and just noticed that that I've been out all day.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: I'm so sorry for\n\nChannel 1: No. That's all\n\nChannel 0: any\n\nChannel 1: good.\n\nChannel 0: inconvenience that may have caused you. But rest assured that until here, the duration will be one hour and forty one minutes. Okay?\n\nChannel 1: Yeah. No worries. All good. Alrighty. Thanks, mate.\n\nAppreciate\n\nChannel 0: Thank you.\n\nChannel 1: it. You have a good one.\n\nChannel 0: No worries.\n\nChannel 1: Thank you.\n\nChannel 0: Have a great\n\nChannel 1: Cheers.\n\nChannel 0: one as well. Goodbye.\n\nChannel 1: You too. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":2.1599998,"end":3.4399998,"sentiment":"positive","sentiment_score":0.5867210507392884}],"sentiment":"positive","sentiment_score":0.5867210507392884,"channel":0,"num_words":5,"start":2.1599998,"end":3.4399998},{"sentences":[{"text":"Oh, yeah.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.13483340293169022}],"sentiment":"neutral","sentiment_score":0.13483340293169022,"channel":1,"num_words":2,"start":3.1999998,"end":3.6},{"sentences":[{"text":"My 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me the complete name on the account, please?","start":49.435,"end":53.215,"sentiment":"neutral","sentiment_score":0.05448733311560419}],"sentiment":"neutral","sentiment_score":0.05448733311560419,"channel":0,"num_words":9,"start":49.435,"end":53.215},{"sentences":[{"text":"Yeah.","start":53.215004,"end":53.535004,"sentiment":"neutral","sentiment_score":0.06877055019140244},{"text":"It'll just be Ben Aldridge.","start":53.535004,"end":55.155003,"sentiment":"neutral","sentiment_score":0.09261319041252136}],"sentiment":"neutral","sentiment_score":0.08863941704233487,"channel":1,"num_words":6,"start":53.215004,"end":55.155003},{"sentences":[{"text":"Thank you so much.","start":56.059998,"end":57.28,"sentiment":"positive","sentiment_score":0.6143057197332382},{"text":"Okay.","start":60.539997,"end":61.039997,"sentiment":"neutral","sentiment_score":0.024090178310871124},{"text":"Checking your location and your 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Ben.","start":226.43001,"end":229.33,"sentiment":"neutral","sentiment_score":-0.11702399062258857},{"text":"Your location is expected currently with the let me go back to the network.","start":229.47,"end":235.89,"sentiment":"neutral","sentiment_score":-0.07809871169073242},{"text":"To the unplanned outage, this is all customers or most of the customers in Andrews Street area.","start":236.91,"end":248.235,"sentiment":"neutral","sentiment_score":-0.043259893160532505}],"sentiment":"neutral","sentiment_score":-0.06749744651218255,"channel":0,"num_words":39,"start":225.95001,"end":248.235},{"sentences":[{"text":"Cool.","start":250.93001,"end":251.09001,"sentiment":"neutral","sentiment_score":0.09209507703781128},{"text":"That's alright.","start":251.09001,"end":251.41,"sentiment":"neutral","sentiment_score":0.09783482551574707},{"text":"No worries.","start":251.41,"end":251.81,"sentiment":"neutral","sentiment_score":0.04696993809193373},{"text":"And how long does it help just out of curiosity, how long is it gonna is the planned outage for?","start":251.81,"end":255.83,"sentiment":"neutral","sentiment_score":-0.0012868235353380442}],"sentiment":"neutral","sentiment_score":0.01423872534185648,"channel":1,"num_words":25,"start":250.93001,"end":255.83},{"sentences":[{"text":"It's gonna be one hour and forty one minutes.","start":257.09,"end":260.55,"sentiment":"neutral","sentiment_score":-0.00971400137576792}],"sentiment":"neutral","sentiment_score":-0.00971400137576792,"channel":0,"num_words":9,"start":257.09,"end":260.55},{"sentences":[{"text":"Okay.","start":260.93,"end":261.25,"sentiment":"neutral","sentiment_score":0.07805325090885162},{"text":"All good.","start":261.25,"end":261.91,"sentiment":"neutral","sentiment_score":0.1794377565383911}],"sentiment":"neutral","sentiment_score":0.14564292132854462,"channel":1,"num_words":3,"start":260.93,"end":261.91},{"sentences":[{"text":"Since when did you get started?","start":261.88998,"end":263.27,"sentiment":"neutral","sentiment_score":0.021397502161562443}],"sentiment":"neutral","sentiment_score":0.021397502161562443,"channel":0,"num_words":6,"start":261.88998,"end":263.27},{"sentences":[{"text":"I just got home and just noticed that that I've been out all day.","start":263.73,"end":266.13,"sentiment":"neutral","sentiment_score":-0.05492954142391682}],"sentiment":"neutral","sentiment_score":-0.05492954142391682,"channel":1,"num_words":14,"start":263.73,"end":266.13},{"sentences":[{"text":"Okay.","start":266.05,"end":266.55,"sentiment":"neutral","sentiment_score":-0.023245416581630707}],"sentiment":"neutral","sentiment_score":-0.023245416581630707,"channel":0,"num_words":1,"start":266.05,"end":266.55},{"sentences":[{"text":"So","start":266.13,"end":266.415,"sentiment":"neutral","sentiment_score":-0.03287157416343689}],"sentiment":"neutral","sentiment_score":-0.03287157416343689,"channel":1,"num_words":1,"start":266.13,"end":266.415},{"sentences":[{"text":"I'm so sorry for","start":266.85,"end":268.31,"sentiment":"neutral","sentiment_score":-0.08140327781438828}],"sentiment":"neutral","sentiment_score":-0.08140327781438828,"channel":0,"num_words":4,"start":266.85,"end":268.31},{"sentences":[{"text":"No.","start":268.095,"end":268.255,"sentiment":"neutral","sentiment_score":-0.1552552580833435},{"text":"That's all","start":268.255,"end":268.655,"sentiment":"neutral","sentiment_score":-0.2095913663506508}],"sentiment":"neutral","sentiment_score":-0.19147933026154837,"channel":1,"num_words":3,"start":268.095,"end":268.655},{"sentences":[{"text":"any","start":268.53,"end":268.85,"sentiment":"neutral","sentiment_score":-0.17656844854354858}],"sentiment":"neutral","sentiment_score":-0.17656844854354858,"channel":0,"num_words":1,"start":268.53,"end":268.85},{"sentences":[{"text":"good.","start":268.655,"end":269.155,"sentiment":"neutral","sentiment_score":-0.15737053751945496}],"sentiment":"neutral","sentiment_score":-0.15737053751945496,"channel":1,"num_words":1,"start":268.655,"end":269.155},{"sentences":[{"text":"inconvenience that may have caused you.","start":268.85,"end":270.64502,"sentiment":"neutral","sentiment_score":-0.1969912350177765},{"text":"But rest assured that until here, the duration will be one hour and forty one minutes.","start":270.64502,"end":274.64502,"sentiment":"neutral","sentiment_score":-0.030648971092887223},{"text":"Okay?","start":274.64502,"end":275.14502,"sentiment":"neutral","sentiment_score":0.0053272973746061325}],"sentiment":"neutral","sentiment_score":-0.07247841957470645,"channel":0,"num_words":23,"start":268.85,"end":275.14502},{"sentences":[{"text":"Yeah.","start":275.31094,"end":275.55093,"sentiment":"neutral","sentiment_score":0.03135325014591217},{"text":"No worries.","start":275.55093,"end":276.03094,"sentiment":"neutral","sentiment_score":0.07420197129249573},{"text":"All good.","start":276.03094,"end":276.51096,"sentiment":"neutral","sentiment_score":0.18885523080825806},{"text":"Alrighty.","start":276.51096,"end":276.91095,"sentiment":"neutral","sentiment_score":0.2537265121936798},{"text":"Thanks, mate.","start":276.91095,"end":277.23096,"sentiment":"positive","sentiment_score":0.4697880893945694}],"sentiment":"neutral","sentiment_score":0.2188462931662798,"channel":1,"num_words":8,"start":275.31094,"end":277.23096},{"sentences":[{"text":"Appreciate","start":277.23096,"end":277.63095,"sentiment":"positive","sentiment_score":0.5593432784080505}],"sentiment":"positive","sentiment_score":0.5593432784080505,"channel":1,"num_words":1,"start":277.23096,"end":277.63095},{"sentences":[{"text":"Thank you.","start":277.36502,"end":278.105,"sentiment":"positive","sentiment_score":0.5691386461257935}],"sentiment":"positive","sentiment_score":0.5691386461257935,"channel":0,"num_words":2,"start":277.36502,"end":278.105},{"sentences":[{"text":"it.","start":277.63095,"end":277.71094,"sentiment":"positive","sentiment_score":0.36902010440826416},{"text":"You have a good 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great","start":279.525,"end":280.005,"sentiment":"positive","sentiment_score":0.579678992430369}],"sentiment":"positive","sentiment_score":0.579678992430369,"channel":0,"num_words":3,"start":279.525,"end":280.005},{"sentences":[{"text":"Cheers.","start":279.79095,"end":280.29095,"sentiment":"positive","sentiment_score":0.5230658054351807}],"sentiment":"positive","sentiment_score":0.5230658054351807,"channel":1,"num_words":1,"start":279.79095,"end":280.29095},{"sentences":[{"text":"one as well.","start":280.005,"end":280.64502,"sentiment":"neutral","sentiment_score":0.3008420765399933},{"text":"Goodbye.","start":280.64502,"end":281.14502,"sentiment":"neutral","sentiment_score":0.11535095423460008}],"sentiment":"neutral","sentiment_score":0.254469295963645,"channel":0,"num_words":4,"start":280.005,"end":281.14502},{"sentences":[{"text":"You too.","start":280.75095,"end":281.47095,"sentiment":"neutral","sentiment_score":0.2732781171798706},{"text":"Alright.","start":281.47095,"end":281.79095,"sentiment":"neutral","sentiment_score":0.2337234914302826},{"text":"Bye.","start":281.79095,"end":282.29095,"sentiment":"neutral","sentiment_score":-0.09290111064910889}],"sentiment":"neutral","sentiment_score":0.17184465378522873,"channel":1,"num_words":4,"start":280.75095,"end":282.29095}]},"summary":{"result":"success","short":"The customer, Ben Aldridge, called Airtel to report an issue with his account. The representative, Mary, asked for his name and location, then checked his account. She informed him that there is a planned outage for one hour and forty one minutes, and that the duration will be one hour and forty one minutes. Mary apologized for the inconvenience and assures him that the issue will be resolved soon."},"intents":{"segments":[{"text":"My name is Mary. How may I help you today? Hi, Mary.","start_word":34,"end_word":45,"intents":[{"intent":"Request help","confidence_score":0.0009112141}]},{"text":"It's gonna be one hour and forty one minutes. Okay. All good. Since when did you get started? I just got home and just noticed that that I've been out all day. Okay. So I'm so sorry for No. That's all any good. inconvenience that may have caused you. But rest assured that until here, the duration will be one hour and forty one minutes. Okay? Yeah.","start_word":318,"end_word":384,"intents":[{"intent":"Confirm service duration","confidence_score":0.010220769}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.5929034948348999},{"text":"Oh, yeah. My name Tell is me. Mary. May I have your name, please? Yeah. Sure. It's just Ben Aldridge. Is this Ben? Ben, b e n. Hello, Ben. My name is Mary. How may I help you today? Hi, Mary. I'm just giving you a quick buzz. I'm not too sure what's going on.","start_word":5,"end_word":59,"sentiment":"neutral","sentiment_score":0.0155192157253623},{"text":"I just can't seem to connect to the Internet at the moment.","start_word":60,"end_word":71,"sentiment":"negative","sentiment_score":-0.48662862181663513},{"text":"I've turned it off and turned it on again and just want to see if there are any issues with with my account or if there was, like, a system issue or something. Sure.","start_word":72,"end_word":105,"sentiment":"neutral","sentiment_score":-0.23971207439899445},{"text":"I'll be more than happy to check into this.","start_word":106,"end_word":114,"sentiment":"positive","sentiment_score":0.5182356834411621},{"text":"Let Yeah. me go Thank just you. go ahead and, no worries, pull up your account. Hold on.","start_word":115,"end_word":132,"sentiment":"neutral","sentiment_score":0.2151305377483368},{"text":"You're all good.","start_word":133,"end_word":135,"sentiment":"positive","sentiment_score":0.3793599009513855},{"text":"So that to see and visit if there's any outage in your area. Could No you worries. provide me the complete name on the account, please? Yeah. It'll just be Ben Aldridge.","start_word":136,"end_word":167,"sentiment":"neutral","sentiment_score":0.09135937690734865},{"text":"Thank you so much.","start_word":168,"end_word":171,"sentiment":"positive","sentiment_score":0.5981489419937134},{"text":"Okay. Checking your location and your address. Checking on the network, there's one unplanned outage and emergency outage. Well, let me see here if this I mean, your location or address is affected. So once we confirm that it's not affected, we'll go ahead and proceed with the troubleshooting. Okay? Sure.","start_word":172,"end_word":222,"sentiment":"neutral","sentiment_score":-0.03078374880201676},{"text":"Thank you so much.","start_word":223,"end_word":226,"sentiment":"positive","sentiment_score":0.5945380926132202},{"text":"So 411 Andrew Street. 41122 Andrews Street. Oh, let me see your location. Right. Your address is 411 Slash 22 Andrews Street, Cannon Hill, Queensland. Correct? Yep. Right. I'm so sorry to say this, Ben. Your location is expected currently with the let me go back to the network. To the unplanned outage, this is all customers or most of the customers in Andrews Street area. Cool. That's alright. No worries. And how long does it help just out of curiosity, how long is it gonna is the planned outage for? It's gonna be one hour and forty one minutes. Okay. All good. Since when did you get started? I just got home and just noticed that that I've been out all day. Okay. So I'm so sorry for No. That's all any good. inconvenience that may have caused you. But rest assured that until here, the duration will be one hour and forty one minutes. Okay? Yeah. No worries. All good. Alrighty.","start_word":227,"end_word":389,"sentiment":"neutral","sentiment_score":-0.014315825887024404},{"text":"Thanks, mate. Appreciate Thank you. it. You have a good one.","start_word":390,"end_word":400,"sentiment":"positive","sentiment_score":0.4935978949069977},{"text":"No worries.","start_word":401,"end_word":402,"sentiment":"neutral","sentiment_score":0.25479891896247864},{"text":"Thank you. Have a great Cheers.","start_word":403,"end_word":408,"sentiment":"positive","sentiment_score":0.5105273127555847},{"text":"one as well. Goodbye. You too. Alright. Bye.","start_word":409,"end_word":416,"sentiment":"neutral","sentiment_score":0.22356268018484116}],"average":{"sentiment":"neutral","sentiment_score":0.042557527507775736}}}}